UX METRICS ANALYST

📍 Job Overview

Job Title: UX Metrics Sr Analyst

Company: Naranja X

Location: Yerevan, Erevan, Armenia

Job Type: FULL_TIME

Category: Data & Analytics / Revenue Operations Support

Date Posted: January 29, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the design and implementation of robust user experience (UX) measurement frameworks to ensure customer feedback is a strategic component of product and service development.

• Leverage advanced data modeling techniques using SQL and Matilion to define sophisticated sample designs and audience segmentation for accurate customer insights.

• Integrate qualitative customer perception data with quantitative behavioral and segment data to generate actionable, high-impact business insights.

• Develop and maintain dynamic dashboards in Qualtrics and Power BI for effective visualization and continuous monitoring of key UX metrics.

• Act as a key liaison for stakeholder management, fostering adoption and advocacy for UX measurement initiatives across product and service teams.

📝 Enhancement Note: While the job title is "UX Metrics Sr Analyst," the responsibilities heavily lean into data analysis, process optimization, and stakeholder management, making it highly relevant to Revenue Operations (RevOps) and Sales Operations (Sales Ops) professionals who focus on customer-centric metrics and data-driven decision-making. The emphasis on integrating customer perception with behavioral data and influencing product roadmaps aligns with the strategic data analysis expected in these operational functions. The location provided (Argentina) in the raw data conflicts with the derived location (Armenia); this description uses the derived location for consistency.

📈 Primary Responsibilities

• Design and implement comprehensive UX measurement strategies, including NPS, CES, and CSAT, ensuring alignment with business objectives and customer journey stages.

• Expertly manage the Qualtrics platform, including workflow design, directory management, and interceptor implementation, to productize and scale UX feedback collection.

• Utilize SQL and Matilion for complex data modeling to support precise sample design, audience segmentation, and robust data analysis for UX metrics.

• Cross-reference customer perception data with hard behavioral data and segment information to derive deeper, more specific insights and identify areas for improvement.

• Develop, visualize, and present key findings through interactive dashboards using Qualtrics and Power BI, facilitating data-driven decision-making for product teams.

• Design and execute ad-hoc research studies of moderate complexity to capture customer perceptions at critical touchpoints within the customer lifecycle.

• Communicate findings, strengths, opportunities, and deviations from UX metrics effectively and assertively to all relevant stakeholders.

• Proactively manage stakeholder relationships, driving adoption of UX measurement insights and promoting their influence on product development and strategic roadmaps.

• Understand product development lifecycles, objectives, and stages to design the most impactful measurement strategies and influence roadmap prioritization.

• Independently manage personal backlogs and prioritize tasks to ensure timely delivery of UX insights and measurement initiatives.

📝 Enhancement Note: This role requires a strong analytical foundation and the ability to translate raw data into strategic product recommendations, a core function within advanced Sales Operations and Revenue Operations roles focused on customer success and retention. The responsibilities emphasize process ownership and cross-functional influence.

🎓 Skills & Qualifications

Education:

• A degree in Data & Analytics, Statistics, Computer Science, Psychology, Marketing Research, or a related quantitative field is preferred.

Experience:

• A minimum of 5-10 years of professional experience in managing and analyzing user experience (UX) metrics and customer feedback.

• Proven track record in designing and implementing comprehensive measurement frameworks (e.g., NPS, CES, CSAT).

• Experience in product development environments, understanding how to influence roadmaps based on customer insights.

Required Skills:

• UX Metrics Management: Extensive experience managing user experience metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT).

• Qualtrics Expertise: Deep knowledge of Qualtrics for survey design, workflow automation, directory management, and interceptor implementation.

• Data Modeling & Analysis: Proficiency in SQL and Matilion for data modeling, sample design, and audience segmentation.

• Data Visualization: Experience designing and building dashboards using Power BI and Qualtrics for effective metric monitoring and reporting.

• Insight Generation: Ability to cross-reference qualitative feedback with quantitative behavioral and segment data to uncover actionable insights.

• Communication Skills: Strong verbal and written communication skills for presenting findings, recommendations, and driving stakeholder alignment.

• Product Understanding: Familiarity with product development lifecycles, objectives, and roadmap prioritization processes.

• Advanced Excel: Mastery of advanced Excel functionalities for data manipulation and analysis.

Preferred Skills:

• Experience with other structured query tools beyond SQL.

• Familiarity with additional research tools and methodologies.

• Experience in the financial technology (FinTech) or financial services industry.

• Understanding of customer journey mapping and its relation to UX metrics.

• Experience with A/B testing and experimental design for UX improvements.

📝 Enhancement Note: The required skills list is extensive and directly maps to the operational needs of understanding customer behavior and influencing revenue-generating product strategies. The emphasis on SQL, Matilion, and Qualtrics positions this as a data-heavy operations support role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Measurement Framework Design: Showcase examples of UX measurement frameworks you have designed, detailing the metrics chosen, rationale, and how they align with business goals.

• Qualtrics Implementation Examples: Provide case studies demonstrating your expertise in Qualtrics, including workflow design, survey logic, and deployment strategies (e.g., interceptors, email surveys).

• Data Analysis & Insight Reports: Include examples of reports where you have analyzed customer feedback data, combined it with behavioral data, and presented actionable insights to stakeholders, highlighting the impact.

• Dashboard Prototypes/Screenshots: Present examples of dashboards you have created in Power BI or Qualtrics, illustrating how you visualize key UX metrics and trends for easy comprehension.

• Stakeholder Communication Examples: Demonstrate instances where you successfully managed stakeholders, presented findings, and influenced product decisions or roadmaps based on UX insights.

Process Documentation:

• Measurement Strategy Documentation: Examples of documented processes for defining, implementing, and iterating on UX measurement strategies, including stakeholder alignment and approval workflows.

• Data Integration Workflows: Documentation illustrating how you integrate qualitative feedback data with quantitative behavioral data for comprehensive analysis.

• Reporting and Communication Protocols: Outlined processes for regular reporting of UX metrics, including frequency, audience, and format of communication, as well as escalation procedures for critical findings.

📝 Enhancement Note: For an analyst role with significant data and system components, a portfolio demonstrating practical application of skills is crucial. This section outlines what a strong operations-focused candidate should prepare, showcasing their ability to manage processes and systems effectively.

💵 Compensation & Benefits

Salary Range:

Based on market research for a Senior Analyst role in a technology company in Armenia, with 5-10 years of experience, the estimated annual salary range is between $25,000 - $45,000 USD. This estimate considers the cost of living in Yerevan and the specialized skills required, particularly in data analysis and UX measurement tools.

Benefits:

• Flexible Work Environment: "Modo Flex" policy allows for hybrid work, offering flexibility in choosing between home, office, or a mixed arrangement.

• Global Mobility: "#WorkFromAnywhere" policy permits working from any location within Argentina (or potentially globally for 90 days) for up to 90 days per year.

• Generous Paid Time Off: In addition to standard vacation time, employees receive "NX days" at the start of employment for personal use.

• Competitive Compensation: Periodic salary adjustments are made to keep pace with economic conditions, ensuring competitive pay.

• Home Office Support: Reimbursements for internet and service expenses to support remote work.

• Lifestyle Stipends: Reimbursements for supermarket and restaurant purchases, enhancing work-life balance.

• Professional Development: Access to constant training programs and e-learning platforms like Udemy for continuous skill enhancement.

• Family Support: Extended parental leave for both gestating and non-gestating parents, plus special leave for family care.

• Comprehensive Value Proposition: A broad range of benefits designed to support employees at every stage of their career and personal life.

Working Hours:

• The role is full-time, typically requiring around 40 hours per week. The "Modo Flex" and "#WorkFromAnywhere" policies offer significant flexibility in scheduling, allowing for a balance between operational demands and personal needs, provided core responsibilities and stakeholder availability are met.

📝 Enhancement Note: The salary range is an estimation based on general market data for the specified region and experience level. Specific compensation will be determined by Naranja X based on the candidate's qualifications, interview performance, and internal equity. The benefits are directly extracted from the job description and tailored to highlight their value for operations professionals seeking work-life integration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Financial Services. Naranja X is a prominent player in the Argentine financial market, focused on driving financial inclusion and education through innovative technological solutions.

Company Size: The company description suggests a large, established organization with a significant customer base (over 9.5 million customers), likely indicating a substantial employee base within the tech and operations sectors.

Founded: While the founding year isn't explicitly stated, Naranja X has a history as a recognized financial entity, undergoing transformation into a digital-first ecosystem. This implies a culture that blends established financial expertise with a forward-thinking, agile tech approach.

Team Structure:

• UX Metrics Team: This team is responsible for designing and implementing measurement strategies for customer experience, integrating customer feedback into product strategy.

• Cross-Functional Collaboration: The role requires significant interaction with product managers, designers, engineers, and potentially marketing and customer success teams to ensure UX insights influence product roadmaps and strategic decisions.

• Reporting: The role likely reports into a Product Analytics, UX Research, or a dedicated Data & Insights function, with strong dotted-line reporting or collaboration with Product Management.

Methodology:

• Data-Driven Decision Making: Emphasizes using data, particularly customer perception and behavioral data, to inform product strategy and development.

• Customer-Centric Design: Focuses on understanding and valuing customer feedback as a core driver of product and service improvement.

• Agile Development Support: Supports product teams by providing timely and actionable insights that can be incorporated into agile development cycles.

Company Website: https://naranjax.na.teamtailor.com

📝 Enhancement Note: Understanding Naranja X's mission of financial inclusion and education is key. Operations roles here will likely be mission-driven, aiming to improve customer financial well-being through technology and data. The "Modo Flex" and "#WorkFromAnywhere" policies suggest a modern, trust-based work culture.

📈 Career & Growth Analysis

Operations Career Level: This position is for a Senior Analyst, indicating a role with significant autonomy, expertise, and the ability to influence strategy. It's beyond an entry-level or mid-level analyst, requiring independent problem-solving and ownership of complex measurement initiatives.

Reporting Structure: The role likely reports to a manager within a Data, Analytics, or Product function. Collaboration will be extensive with product managers, UX designers, and engineering teams, requiring strong interpersonal and communication skills to navigate these relationships effectively.

Operations Impact: The UX Metrics Sr Analyst plays a critical role in shaping the product roadmap and overall customer experience strategy. By providing data-backed insights into customer perception and behavior, this role directly influences product prioritization, feature development, and ultimately, customer satisfaction and retention, which are key drivers of revenue.

Growth Opportunities:

• Specialization: Deepen expertise in advanced UX research methodologies, statistical analysis, and specific analytics platforms.

• Leadership Development: Transition into a lead role within the UX Metrics team, mentoring junior analysts, or moving into a Product Management or Data Science leadership track.

• Cross-Functional Mobility: Opportunity to move into Product Management, Data Science, or other specialized analytics roles within Naranja X, leveraging a strong understanding of customer data and product strategy.

• Strategic Influence: Grow to become a key strategic advisor on customer experience and product development, influencing company-wide initiatives.

📝 Enhancement Note: The "Sr Analyst" title implies a path toward leadership or deep specialization within data-driven operations. Candidates should be prepared to discuss their long-term career aspirations within analytics and operations.

🌐 Work Environment

Office Type: Naranja X operates with a "Modo Flex" policy, indicating a hybrid work model. This suggests a modern office designed for collaboration, with spaces for focused work, team meetings, and potentially co-working. The emphasis is on flexibility rather than mandatory office presence.

Office Location(s): While the raw data specifies "Argentina" and derived locations point to "Yerevan, Erevan, Armenia," the primary operational context should be confirmed. Assuming the derived location of Yerevan, Armenia, is correct, the office environment will reflect the local tech hub's standards.

Workspace Context:

• Collaborative Spaces: The hybrid model implies a need for effective meeting rooms and collaborative areas to facilitate in-person team interactions when needed.

• Technology Infrastructure: Expect access to robust IT infrastructure including high-speed internet, modern workstations, and necessary software licenses for analytics and collaboration tools.

• Team Interaction: Opportunities for direct interaction with a diverse team of analysts, product managers, and designers, fostering knowledge sharing and cross-pollination of ideas.

Work Schedule: Full-time with significant flexibility. While core hours may exist for team syncs, the "Modo Flex" and "#WorkFromAnywhere" policies allow for considerable autonomy in structuring the workday, accommodating personal needs while ensuring operational deliverables are met.

📝 Enhancement Note: The flexibility offered is a significant perk for operations professionals who often manage complex schedules and need to balance data analysis with stakeholder availability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, cultural fit, and interest in the role and Naranja X's mission.

• Technical/Skills Assessment: Expect a practical assessment or case study focusing on data analysis, SQL, Qualtrics usage, or dashboard creation. This might be a take-home assignment or an in-interview exercise.

• Hiring Manager Interview: A deeper dive into your experience, problem-solving approach, and how you've handled specific challenges related to UX metrics and stakeholder management.

• Team/Cross-Functional Interviews: Meetings with potential colleagues and stakeholders (e.g., Product Managers, other Analysts) to evaluate collaboration skills, communication style, and alignment with team dynamics.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, career aspirations, and final fit for the company's culture and long-term vision.

Portfolio Review Tips:

• Quantify Impact: For each project in your portfolio, clearly state the problem, your solution, and the measurable business impact (e.g., "Increased CSAT by 10%," "Identified key friction points leading to a 5% reduction in churn").

• Showcase Process: Detail your thought process, the tools you used (Qualtrics, SQL, Power BI), and the steps you took from data collection to insight generation and communication.

• Tailor to Role: Highlight projects that specifically demonstrate your experience with NPS, CES, CSAT, data modeling, Qualtrics, and Power BI.

• Visual Clarity: Ensure dashboards and reports are clean, easy to understand, and effectively communicate key takeaways.

• Stakeholder Engagement: Include examples where you successfully collaborated with or presented to stakeholders, demonstrating your ability to influence decisions.

Challenge Preparation:

• SQL & Data Modeling: Be prepared to write SQL queries to extract, transform, and analyze data. Practice data modeling concepts for segmentation and sample design.

• Qualtrics Scenarios: Think through how you would design surveys for specific business questions, implement logic, and manage distribution channels within Qualtrics.

• Insight Storytelling: Practice articulating how you derive insights from data and present them in a compelling narrative that drives action. Focus on the "so what?" and "what next?"

• Stakeholder Scenarios: Prepare for questions on how you would handle conflicting stakeholder requests, communicate bad news, or gain buy-in for your recommendations.

📝 Enhancement Note: A strong portfolio is essential for this role. Candidates should prepare to showcase their ability to not just analyze data but to use it strategically to improve customer experience and drive business outcomes, which is a hallmark of effective operations professionals.

🛠 Tools & Technology Stack

Primary Tools:

• Qualtrics: Essential for designing, deploying, and analyzing customer surveys and feedback. Expertise in workflow design, directory management, and interceptor implementation is critical.

• SQL: Required for data extraction, manipulation, and analysis from large databases. Candidates must be proficient in writing complex queries.

• Matilion: Used in conjunction with SQL for data modeling and potentially ETL processes, enabling the design of sophisticated samples and audience segments.

• Power BI: A key tool for data visualization and dashboard creation, used to present UX metrics and insights to stakeholders in an understandable format.

Analytics & Reporting:

• Advanced Excel: For data manipulation, analysis, and quick reporting tasks.

• Data Modeling Tools: Proficiency with tools like Matilion or similar for structuring and preparing data for analysis.

• Business Intelligence Platforms: Primarily Power BI, but familiarity with others like Tableau or Looker can be beneficial.

CRM & Automation:

• While not explicitly mentioned as a primary focus, understanding how UX metrics integrate with CRM data (e.g., Salesforce, HubSpot) to provide a holistic customer view would be advantageous. Familiarity with automation tools that can trigger actions based on feedback would also be a plus.

📝 Enhancement Note: The technology stack is heavily focused on data analysis and customer feedback management. Candidates should be able to speak to their proficiency and experience with each of these tools in a practical, applied context.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to Naranja X's purpose of financial inclusion and education, translating into a desire to improve customer financial lives.

• Data-Driven: A core belief in leveraging data and analytics to make informed decisions, optimize processes, and drive product strategy.

• Customer-Centric: Placing the customer at the heart of all activities, from measurement design to insight interpretation and product recommendations.

• Collaboration & Transparency: Fostering an environment where information is shared openly, and teams work together effectively to achieve common goals.

• Agility & Adaptability: Embracing change and iterating quickly based on new data and evolving customer needs, typical of a FinTech environment.

Collaboration Style:

• Cross-Functional Partnership: Proactive engagement with Product, UX, Engineering, and other business units to ensure insights are understood and acted upon.

• Evidence-Based Communication: Presenting findings and recommendations supported by robust data analysis and clear, logical reasoning.

• Feedback Integration: A culture that values constructive feedback, both in terms of product improvements derived from metrics and in the way work is conducted within the team.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings from studies, and tool expertise across the team and with stakeholders.

📝 Enhancement Note: Candidates should align their personal work values with Naranja X's mission and operational ethos. Demonstrating how they foster collaboration and use data to drive decisions will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Data Complexity & Integration: Integrating diverse data sources (qualitative feedback, behavioral data, segment data) can be complex, requiring robust data modeling and analytical skills.

• Stakeholder Alignment: Ensuring buy-in and consistent action from various stakeholders with potentially different priorities and understanding of UX metrics.

• Driving Action from Insights: The challenge lies not just in generating insights but in effectively communicating them to drive tangible changes in product development and customer experience.

• Rapidly Evolving FinTech Landscape: Staying abreast of new technologies, customer expectations, and competitive pressures in the dynamic financial technology sector.

Learning & Development Opportunities:

• Advanced Analytics Techniques: Opportunities to learn and apply more sophisticated statistical modeling, machine learning, or causal inference methods to UX data.

• Product Strategy Influence: Growing influence on product roadmaps and strategic decisions by becoming a trusted advisor on customer experience.

• Tool Mastery: Deepening expertise in Qualtrics, Power BI, SQL, and potentially exploring new analytics and visualization tools.

• Mentorship & Leadership: Potential to mentor junior analysts or take on project leadership roles within the UX metrics domain.

📝 Enhancement Note: Highlighting these challenges shows an understanding of the role's complexities, while growth opportunities demonstrate a forward-looking perspective and ambition relevant to operations career paths.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used UX metrics to identify a critical customer pain point and how you influenced the product roadmap to address it." (Focus on your process, data used, and impact.)

• "How would you design a measurement strategy to understand customer adoption of a new feature within our mobile app?" (Detail your approach, tools, and expected metrics.)

Company & Culture Questions:

• "What interests you about Naranja X's mission of financial inclusion and education?" (Research the company's initiatives and articulate your alignment.)

• "How do you see the 'Modo Flex' and '#WorkFromAnywhere' policies impacting team collaboration and your personal productivity?" (Reflect on how you maintain effectiveness in flexible work environments.)

Portfolio Presentation Strategy:

• The STAR Method: Structure your portfolio walkthrough using the Situation, Task, Action, Result method for each case study.

• Focus on "Why" and "So What": Clearly explain the business problem, your strategic approach, the specific actions taken, and the quantifiable results. Emphasize the "so what" – the business implications of your findings.

• Demonstrate Tool Proficiency: When discussing projects, explicitly mention the tools you used (Qualtrics, SQL, Power BI) and how they enabled your analysis.

• Visual Aids: If possible, use screenshots or brief demos of your dashboards or reports to make your work tangible and engaging.

• Conciseness: Be prepared to present key projects efficiently, highlighting the most relevant aspects for the role.

📝 Enhancement Note: Preparation should focus on demonstrating not just technical proficiency but also strategic thinking, problem-solving skills, and the ability to translate data into actionable business insights, which are critical for operations roles.

📌 Application Steps

To apply for this UX Metrics Sr Analyst position:

• Submit your application through the Naranja X careers portal via the provided link.

• Tailor Your Resume: Customize your resume to highlight experience with UX metrics (NPS, CES, CSAT), data modeling (SQL, Matilion), Qualtrics, and Power BI. Use keywords from the job description and quantify your achievements with specific metrics.

• Prepare Your Portfolio: Curate 2-3 key projects that best showcase your skills in designing measurements, analyzing data, generating insights, and influencing stakeholders. Be ready to present these using the STAR method.

• Research Naranja X: Understand their mission, products, and recent initiatives. Prepare to articulate why you are a good cultural and mission fit for the company.

• Practice Technical Skills: Brush up on your SQL query writing, data modeling concepts, and be prepared to discuss your experience with Qualtrics and Power BI in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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