UX Leader – Sr Manager LATAM

📍 Job Overview

Job Title: UX Leader – Sr Manager LATAM Company: Johnson & Johnson Innovative Medicine Location: São Paulo, Brazil Job Type: Full-time Category: User Experience (UX) Leadership / Product & Technology Operations Date Posted: January 13, 2026 Experience Level: 5-10 Years (Mid-Senior Level) Remote Status: On-site

🚀 Role Summary

• Lead the strategic development and implementation of User Experience (UX) strategies across all products within the JNJ Innovative Medicine LATAM portfolio.
• Drive a user-centered design culture by applying best practices in UX, design thinking, and user research methodologies within the region.
• Foster robust cross-functional collaboration with product managers, developers, and global teams to integrate UX seamlessly into the product development lifecycle and ensure alignment with overarching UX goals.
• Champion UX design standards, lead prototyping and usability testing efforts, and provide guidance and training to local teams to enhance UX capabilities across LATAM.

📝 Enhancement Note: This role is positioned as a Senior Manager, indicating significant leadership responsibility and a need for strategic thinking beyond individual contributor tasks. The focus on LATAM suggests a need for cultural understanding and regional market awareness in UX strategy and implementation. The "Technology Product & Platform Management" and "Technology Operations Support" job functions point towards a role deeply embedded within the technology and product delivery ecosystem, emphasizing operational efficiency and strategic platform development from a user perspective.

📈 Primary Responsibilities

• Develop and execute comprehensive UX strategies that directly align with JNJ Innovative Medicine's business objectives and evolving user needs within the LATAM market.
• Establish and champion a strong user-centered design culture across the LATAM region, influencing stakeholders and teams to prioritize user needs in all product development phases.
• Lead user research initiatives, including the creation of personas, user journey maps, and conducting user interviews or surveys, to gather deep insights into user behaviors, needs, and pain points.
• Oversee the application of agile or lean UX methodologies, ensuring efficient and iterative design processes within product development environments.
• Collaborate closely with product managers, engineering teams, marketing, and other regional and global stakeholders to ensure seamless integration of UX principles and processes throughout the entire product development lifecycle.
• Define, implement, and maintain UX design best practices, standards, guidelines, patterns, and libraries to ensure consistency and quality across all JNJ Innovative Medicine products in LATAM.
• Lead the creation and validation of interactive prototypes, conduct rigorous usability testing, and analyze feedback to iteratively refine designs and enhance user experiences.
• Analyze user data and market trends to inform design decisions, identify opportunities for improvement, and drive innovation in user experiences.
• Provide guidance, training, and mentorship to local teams and stakeholders to elevate UX capabilities and foster a skilled UX community within the LATAM region.
• Ensure the integrity, compliance, and operational efficiency of the organization’s campaign websites and web content, aligning with digital strategy, security protocols, and brand guidelines to maximize user engagement.
• Effectively communicate UX strategies, design rationale, research findings, and project outcomes to diverse audiences, including technical and non-technical stakeholders, at various levels of the organization.
• Foster strong connections and ensure alignment with global UX teams, sharing insights, best practices, and contributing to a cohesive, overarching UX vision for Johnson & Johnson.

📝 Enhancement Note: The inclusion of "Web Content" responsibilities and specific mention of "campaign websites" suggests this role may also have oversight over digital marketing assets and their user experience, requiring an understanding of digital marketing operations and content management systems. The emphasis on "compliance management" and "brand guidelines" indicates a need for a strong understanding of regulatory environments within the healthcare sector.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), UX Design, Industrial Design, Psychology, Computer Science, or a closely related field.

Experience:

• Extensive experience (typically 7-10 years) in UX design and research roles, with a significant portion spent in leadership or senior-level positions.
• Demonstrated experience in leading UX initiatives within a corporate environment, preferably within the healthcare, pharmaceutical, or technology sectors.
• Proven track record of successfully managing and mentoring UX teams or individuals.
• Experience working in cross-functional and global environments, managing multiple projects simultaneously with distributed teams.

Required Skills:

• UX Leadership: Proven ability to define and execute UX vision and strategy for a region or product portfolio.
• Design Thinking & User Research: Deep expertise in user research methodologies (e.g., interviews, surveys, ethnography), persona development, user journey mapping, and applying design thinking principles.
• UX Design & Prototyping: Proficiency in creating wireframes, interactive prototypes, and high-fidelity designs using industry-standard tools (e.g., Figma, Sketch, Adobe XD).
• Usability Testing & Analysis: Experience planning, conducting, and analyzing usability tests to gather actionable insights and iterate on designs.
• Agile & Lean UX Methodologies: Practical experience applying agile development principles and lean UX approaches in fast-paced product development cycles.
• Cross-Functional Collaboration: Exceptional ability to work effectively with product managers, engineers, marketing, legal, and other business stakeholders.
• Stakeholder Communication: Strong verbal and written communication skills, with the ability to articulate complex design concepts and rationale to diverse audiences.
• Data Analysis: Ability to interpret quantitative and qualitative data to inform design decisions and measure UX impact.
• Team Management & Development: Experience in leading, mentoring, and developing UX talent.

Preferred Skills:

• Healthcare Industry Knowledge: Familiarity with the unique challenges and opportunities within the healthcare, pharmaceutical, or MedTech industries.
• Compliance Management: Understanding of regulatory compliance (e.g., HIPAA, GDPR) and its impact on UX and web content within the healthcare sector.
• Human-Computer Interaction (HCI): Advanced understanding of HCI principles and their application in digital product design.
• Inclusive Leadership: Demonstrated ability to lead diverse teams with empathy and foster an inclusive environment.
• Product Lifecycle Management (PLM): Experience integrating UX into broader product lifecycle management processes.
• Technical Credibility: A solid understanding of web technologies, development processes, and platform capabilities to facilitate effective collaboration with engineering teams.
• Business Case Modeling: Ability to articulate the business value of UX initiatives and build compelling business cases.
• IT Service Management (ITSM): Familiarity with ITSM frameworks, particularly as they relate to technology operations and support for digital platforms.

📝 Enhancement Note: The "Preferred Skills" list is extensive and includes terms like "Business Case Modeling," "Compliance Management," and "ITSM," suggesting the role requires a blend of creative UX leadership and operational/business acumen, particularly concerning the compliance and operational aspects of digital platforms within a highly regulated industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong track record of successful UX design projects, showcasing end-to-end design thinking, research, and implementation.
• Portfolio pieces should highlight strategic leadership in UX, including how strategies were developed and implemented to achieve business goals and improve user outcomes.
• Demonstrate experience with creating and leveraging key UX artifacts such as personas, user journey maps, wireframes, interactive prototypes, and usability testing reports.
• Evidence of how user research insights were translated into actionable design solutions and how their impact was measured.
• Examples of contributions to design systems, style guides, or pattern libraries that promoted consistency and efficiency.

Process Documentation:

• Candidates should be prepared to discuss their process for conducting user research, from planning and recruitment to analysis and synthesis of findings.
• Ability to articulate their approach to integrating UX into agile development workflows, including collaboration with product managers and developers.
• Demonstrate experience in defining and facilitating usability testing sessions, including test plan creation, script development, participant recruitment, and reporting on findings.
• Showcase examples of how they have documented and communicated UX strategies and design decisions to cross-functional teams and stakeholders.

📝 Enhancement Note: Given the senior leadership nature of this role and its focus on strategy and cross-functional collaboration, the portfolio should not just showcase individual design skills but also leadership, strategic thinking, process ownership, and the ability to drive UX impact at a regional level. The mention of "compliance management" and "campaign websites" implies a need for portfolio examples that address these specific areas.

💵 Compensation & Benefits

Salary Range:

• For a Sr. Manager level UX Leader in São Paulo, Brazil, with 5-10 years of experience, a competitive salary range would typically fall between BRL 15,000 to BRL 25,000 per month gross, depending on specific experience, qualifications, and JNJ's internal compensation structure. This estimate is based on industry benchmarks for senior technology and design leadership roles in major Brazilian metropolitan areas, considering the cost of living and market demand for specialized skills.

Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage.
• Life Insurance: Providing financial security for dependents.
• Retirement Savings Plan: Employer-matched contributions to a pension or retirement fund.
• Paid Time Off: Generous vacation days, sick leave, and public holidays.
• Professional Development: Opportunities for training, certifications, conferences, and further education.
• Performance-Based Bonuses: Annual or semi-annual bonuses tied to individual and company performance.
• Employee Stock Purchase Plan (ESPP): Option to purchase company stock at a discounted rate.
• Wellness Programs: Initiatives focused on employee health, mental well-being, and work-life balance.
• Relocation Assistance: May be available for candidates relocating to São Paulo.

Working Hours:

• Standard full-time work week, typically 40 hours, with flexibility for core business hours to accommodate cross-functional and global team collaboration. Occasional evening or early morning calls may be required to connect with teams in different time zones.

📝 Enhancement Note: The salary estimate is a benchmark; JNJ, as a large multinational corporation, likely offers a robust benefits package that aligns with industry standards for senior roles in Brazil. The "Telecommute" location type in the raw data, contrasted with the "On-site" derived status and São Paulo location, suggests this role is intended to be office-based in São Paulo, with potential for hybrid work arrangements, but not fully remote.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Pharmaceuticals, Innovative Medicine, MedTech) Company Size: Large Enterprise (10,000+ employees) Founded: 1886 (Johnson & Johnson)

Team Structure:

• The UX Leader will likely be part of the Technology Group, specifically within the Product & Platform Management or Technology Operations Support functions for JNJ Innovative Medicine.
• This role will report to a Director or Vice President of Technology or Digital Strategy for the LATAM region or a global UX lead.
• The team will involve collaboration with various departments including Product Management, Engineering, Marketing, Commercial Operations, Legal, and Compliance, both regionally and globally.

Methodology:

• Emphasizes a data-driven approach to product development and user experience, leveraging analytics and user research to inform decisions.
• Likely employs agile and lean methodologies to foster iterative development and rapid response to market needs.
• Strong focus on innovation, scientific advancement, and delivering high-impact solutions that improve patient outcomes.
• Commitment to a user-centered design philosophy, integrating UX expertise throughout the product lifecycle.

Company Website: https://www.jnj.com

📝 Enhancement Note: Johnson & Johnson is a well-established, global healthcare giant with a strong reputation for innovation, ethical practices, and a commitment to improving human health. The culture is likely to be structured, highly professional, and focused on rigorous standards due to the regulated nature of the industry. The "Innovative Medicine" division specifically points to a focus on advanced therapies and treatments.

📈 Career & Growth Analysis

Operations Career Level: Senior Manager / Director-track UX Leader. This role signifies a significant level of responsibility, strategic influence, and people leadership within the UX domain for a major geographic region. It's a critical role for shaping digital product experiences that impact patient care and commercial success.

Reporting Structure: The UX Leader will report to a senior executive within the LATAM Technology or Digital Strategy leadership, likely a Director or Vice President. They will manage a team of UX designers, researchers, and potentially content strategists within the LATAM region, and will collaborate closely with global UX leadership for alignment and best practice sharing.

Operations Impact: This role directly impacts revenue and business decisions by ensuring that digital products and platforms are intuitive, effective, and meet the needs of healthcare professionals, patients, and commercial teams. Superior UX can lead to increased adoption rates, better patient adherence, improved operational efficiency within commercial teams, and enhanced brand perception. The role's output will influence product roadmaps, investment decisions, and go-to-market strategies for digital solutions.

Growth Opportunities:

• Leadership Expansion: Potential to expand leadership scope to cover additional regions or product lines within JNJ Innovative Medicine, or to move into a Director-level position overseeing broader digital strategy.
• Specialization: Opportunity to deepen expertise in specific areas of UX within the healthcare context, such as patient-facing applications, digital therapeutics, or AI-driven healthcare solutions.
• Cross-Functional Leadership: Transition into broader product management, digital strategy, or technology leadership roles within JNJ, leveraging deep UX and regional market knowledge.
• Global Mobility: Potential for international assignments or leadership roles within JNJ's global operations.

📝 Enhancement Note: The "UX Leader – Sr Manager LATAM" title strongly suggests a career path towards broader leadership roles, either within UX or in related strategic technology and product functions. The emphasis on LATAM provides a unique regional specialization that can be leveraged for future growth.

🌐 Work Environment

Office Type: The role is listed as "TELECOMMUTE" in one instance but derived as "On-site," and the primary location is São Paulo, Brazil. This suggests a primary expectation for the role to be based in an office environment within São Paulo, likely a modern corporate office typical of a large multinational company. There might be flexibility for hybrid work arrangements.

Office Location(s): São Paulo, Brazil. This implies access to a major business hub with robust infrastructure and talent pool. Specific office details would be provided upon inquiry or during the interview process.

Workspace Context:

• The workspace will likely be collaborative, providing opportunities for interaction with UX team members, product managers, engineers, and other stakeholders.
• Expect access to standard corporate IT infrastructure, software, and design tools. The specific technology stack will be detailed separately.
• Opportunities for both focused individual work and team-based brainstorming and problem-solving sessions.

Work Schedule:

• Standard full-time hours (e.g., 40 hours per week) are expected.
• Flexibility may be offered, but the need to collaborate with global teams across different time zones means some early morning or late afternoon/evening calls are probable. Adherence to project deadlines and product launch schedules will be paramount.

📝 Enhancement Note: The ambiguity between "TELECOMMUTE" and "On-site" should be clarified by candidates during the application process. However, the Sr. Manager level and regional leadership focus strongly suggest an office-based or hybrid model to facilitate team management and stakeholder collaboration effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, cultural fit, and alignment with role requirements.
• Hiring Manager Interview: In-depth discussion with the hiring manager (likely a Director or VP) focusing on leadership experience, strategic thinking, team management, and regional market understanding.
• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, showcasing key UX projects, leadership initiatives, and strategic contributions. This is a critical stage to evaluate practical skills and thought process.
• Cross-Functional Stakeholder Interviews: Interviews with key partners (e.g., Product Management, Engineering, Marketing leads) to assess collaboration skills and ability to influence.
• Leadership/Behavioral Interview: Focus on leadership competencies, problem-solving skills, handling ambiguity, and cultural alignment with JNJ values.
• Final Interview: Potentially with a higher-level executive or a panel for final assessment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most impactful projects that best demonstrate leadership, strategic UX thinking, and regional impact.
• Tell a Story: For each project, clearly articulate the problem, your role and strategic approach, the process you followed (research, design, testing), the solutions you implemented, and the measurable outcomes and business impact.
• Highlight Leadership: Emphasize how you led teams, influenced stakeholders, and drove UX initiatives within a broader organizational context.
• Demonstrate Regional Nuance: If possible, showcase projects that involved understanding and catering to specific LATAM market needs or cultural considerations.
• Showcase Process: Clearly explain your research methodologies, design thinking process, and how you integrated feedback and data into your work.
• Quantify Impact: Use metrics (e.g., conversion rates, user satisfaction scores, task completion times, adoption rates, operational efficiency gains) to demonstrate the value of your UX contributions.
• Prepare for Questions: Be ready to discuss challenges faced, how you overcame them, and what you would do differently.

Challenge Preparation:

• Be prepared for case study exercises that might involve analyzing a hypothetical UX problem for a healthcare product or platform in the LATAM market.
• Practice articulating your strategic approach to solving complex UX challenges, considering business goals, user needs, and technical constraints.
• Be ready to discuss how you would build and manage a UX team, foster collaboration, and integrate UX into a large, complex organization.
• Familiarize yourself with JNJ's mission, values, and recent innovations in the Innovative Medicine space.

📝 Enhancement Note: The emphasis on a "portfolio review" and "challenge preparation" indicates a rigorous evaluation process that goes beyond traditional interviews, requiring candidates to demonstrate their strategic UX leadership and problem-solving capabilities in a practical manner.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma, Sketch, Adobe XD, InVision. Proficiency in at least one primary tool is essential, with familiarity in others being a plus.
• User Research Platforms: Tools for surveys (e.g., SurveyMonkey, Typeform), user interview platforms (e.g., Zoom, UserTesting.com), and analytics tools for qualitative data analysis.
• Collaboration & Project Management: JIRA, Confluence, Asana, Trello for agile workflow management and documentation.
• Design System Management: Tools for creating, managing, and distributing design systems and component libraries.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding website traffic, user behavior, and campaign performance.
• Product Analytics: Tools like Amplitude, Mixpanel for in-depth analysis of user interactions within digital products.
• Business Intelligence (BI) Tools: Tableau, Power BI, Looker for creating dashboards and reports to communicate UX impact and performance to stakeholders.

CRM & Automation:

• CRM Systems: While not directly managed by UX, understanding CRM platforms like Salesforce can be beneficial for context on customer journeys and data.
• Marketing Automation: Familiarity with platforms like Marketo or Adobe Marketing Cloud might be relevant for understanding campaign website integrations and user engagement flows.
• Content Management Systems (CMS): Experience with platforms like WordPress or similar enterprise CMS for managing campaign websites.

📝 Enhancement Note: The specific tools mentioned in the "Preferred Skills" section (e.g., ITSM, Business Case Modeling) combined with common UX tools suggest a need for candidates who can bridge the gap between creative design and operational efficiency and strategic business thinking.

👥 Team Culture & Values

Operations Values:

• Integrity and Humility: Upholding the highest ethical standards in all operations and maintaining a humble approach to problem-solving and collaboration.
• Innovation and Excellence: Driving continuous improvement and striving for excellence in all aspects of design and product development to deliver breakthrough solutions.
• Collaboration and Teamwork: Fostering a culture of open communication, mutual respect, and shared responsibility to achieve common goals.
• Patient-Centricity: A deep commitment to understanding and serving the needs of patients and healthcare professionals, ensuring that all efforts contribute to improving health outcomes.
• Diversity and Inclusion: Valuing diverse perspectives and creating an inclusive environment where all team members feel empowered to contribute their best work.

Collaboration Style:

• Highly collaborative, with a strong emphasis on cross-functional partnerships and open dialogue between UX, Product, Engineering, Marketing, and Commercial teams.
• A proactive approach to communication, ensuring stakeholders are informed and aligned throughout the design and development process.
• Encourages feedback and constructive critique as essential components of iterative design and continuous improvement.
• Emphasis on building strong relationships and fostering trust across regional and global teams.

📝 Enhancement Note: JNJ's strong emphasis on its Credo (values) will likely permeate the team culture. Candidates should demonstrate alignment with these core values, particularly in their approach to problem-solving, collaboration, and ethical conduct within the healthcare industry.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large, Complex Organization: Adapting to JNJ's established processes, structures, and stakeholder landscapes across multiple regions and departments.
• Balancing Global Standards with Regional Needs: Ensuring UX consistency with global guidelines while adapting designs and strategies to meet specific LATAM market nuances, user behaviors, and regulatory environments.
• Driving UX Maturity: Elevating the understanding and adoption of UX best practices within teams and business units that may have varying levels of UX maturity.
• Data Integration and Measurement: Effectively integrating diverse data sources (user research, analytics, commercial data) to inform design and demonstrate ROI in a complex healthcare ecosystem.
• Managing Remote/Distributed Teams: Leading and developing a UX team that may be geographically dispersed across LATAM.

Learning & Development Opportunities:

• Advanced UX Specialization: Opportunities to dive deeper into areas like AI in healthcare UX, digital therapeutics, or patient engagement platforms.
• Leadership Development Programs: Access to JNJ's extensive leadership training and development resources.
• Industry Conferences & Training: Support for attending key UX and healthcare technology conferences and pursuing relevant certifications.
• Cross-Functional Exposure: Opportunities to work closely with other functions, gaining a broader understanding of the pharmaceutical and healthcare business.
• Mentorship: Access to senior leaders within JNJ for mentorship and career guidance.

📝 Enhancement Note: The challenges highlight the need for a candidate who is not only a skilled UX professional but also a strategic leader capable of navigating complexity, driving change, and fostering growth within a large, established organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing a UX strategy for a new digital product or platform within the LATAM healthcare market. How would you align it with business objectives and user needs?" (Focus on strategic planning, market research, and stakeholder alignment).
• "How would you foster a user-centered design culture within a region like LATAM, where UX maturity might vary? What specific initiatives would you implement?" (Focus on change management, training, and influencing stakeholders).
• "Imagine you need to implement a new UX process or tool across multiple teams in LATAM. What steps would you take to ensure buy-in, adoption, and successful implementation?" (Focus on process design, communication, and change management).

Company & Culture Questions:

• "What do you know about Johnson & Johnson's mission and values, particularly as they relate to healthcare innovation and patient impact? How would you embody these values in your leadership role?" (Focus on research and alignment with JNJ Credo).
• "How do you approach collaboration with product management, engineering, and commercial teams? Provide an example of a challenging cross-functional collaboration and how you navigated it." (Focus on communication, influence, and teamwork).
• "How do you measure the success and impact of UX initiatives? Can you share an example of how you used data to drive design decisions and demonstrate ROI for a project?" (Focus on metrics, analytics, and business impact).

Portfolio Presentation Strategy:

• Structure for Impact: For each project, use a STAR (Situation, Task, Action, Result) or similar framework. Clearly define the problem, your specific role and strategic contribution, the actions you took (research, design, testing), and the quantifiable results.
• Emphasize Leadership: Highlight instances where you led teams, mentored junior designers, influenced product direction, or managed stakeholder expectations.
• Showcase Process & Rationale: Be prepared to walk through your thought process, explaining why you made certain design decisions, the methodologies you employed, and how you incorporated user feedback.
• Regional Relevance: If possible, select projects that demonstrate an understanding of diverse user needs or market conditions, especially within LATAM.
• Conciseness and Clarity: Present your work clearly and concisely, focusing on the most critical aspects and outcomes. Be ready to answer detailed questions about any part of your presented work.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic leadership, a deep understanding of UX principles within a regulated industry, and the ability to drive impact across a diverse region. Candidates should be ready to articulate their methodologies and defend their design decisions with data and user insights.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.
• Portfolio Customization: Tailor your resume and cover letter to highlight experience relevant to UX leadership, LATAM market understanding, healthcare industry exposure, and cross-functional collaboration. Ensure your portfolio is readily accessible and clearly showcases your most impactful leadership projects and strategic contributions.
• Resume Optimization: Integrate keywords identified in this job description (e.g., UX Leadership, Design Thinking, User Research, LATAM, Healthcare, Agile, Stakeholder Communication, Compliance Management) naturally throughout your resume. Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your UX strategy, leadership approach, and problem-solving skills. Prepare specific examples from your portfolio that align with the likely interview questions, focusing on demonstrating strategic impact and regional understanding.
• Company Research: Thoroughly research Johnson & Johnson's mission, values (especially the Credo), recent innovations in Innovative Medicine, and their presence in the LATAM market. Understand their commitment to health and patient outcomes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.