UX Lead - Workshop Suite, Traton

📍 Job Overview

Job Title: UX Lead - Workshop Suite, Traton
Company: Scania (for TRATON Group R&D)
Location: Södertälje, Sweden
Job Type: Full-Time
Category: User Experience (UX) Design / Product Design Leadership
Date Posted: September 29, 2025
Experience Level: Mid-Senior Level (implied 5-10 years)
Remote Status: Hybrid

🚀 Role Summary

• Lead and champion a user-centered design culture within the Workshop Suite product family, driving transformation in how workshop tools and services are delivered across multiple brands.
• Translate complex user needs into actionable design requirements, supporting product owners in backlog refinement and strategic planning with a user-centric perspective.
• Foster collaboration with external UX teams, product owners, system architects, and developers to ensure user insights are integrated into design, development, and overall strategy.
• Develop and maintain an overarching UX strategy for the Workshop Suite and its ecosystem, focusing on driving consistency, usability, and value across a suite of digital tools.
• Act as a key advocate for the user, communicating UX insights to stakeholders and embedding design thinking into architectural and product governance decisions.

📝 Enhancement Note: While the job title is "UX Lead," the responsibilities and preferred experiences (mentoring, leading design efforts) suggest a role that bridges individual contribution with team leadership and strategic influence, rather than direct line management of a large team. The focus is on leading UX strategy and culture within a specific product family.

📈 Primary Responsibilities

• Translate user needs identified through research and collaboration into clear, actionable requirements for product owners, influencing backlog prioritization and roadmap development.
• Collaborate closely with an external UX team to ensure alignment on user research methodologies, interaction design principles, and validation activities across diverse development teams.
• Actively contribute to strategic and visionary work by bringing the user's perspective to the forefront of roadmaps, concept development, and product priorities.
• Partner with system and business architects to integrate usability principles and design thinking into architectural decisions, ensuring a cohesive and user-friendly system architecture.
• Communicate UX insights effectively to a broad range of stakeholders across the organization, fostering user advocacy and promoting user-centric decision-making in product governance.
• Safeguard the quality of user journeys and UX deliverables throughout the implementation phase, working closely with development teams to ensure high standards of execution.
• Lead the development and maintenance of a comprehensive UX strategy for the Workshop Suite and its connected brands, ensuring consistency, alignment, and an exceptional user experience across the ecosystem.
• Drive the adoption of user-centered design practices and methodologies within product teams, contributing to the overall UX maturity of the organization.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership (UX strategy, user advocacy) and hands-on contribution (translating needs, safeguarding quality). The emphasis on "external UX team" suggests a role that orchestrates and guides rather than solely executes design tasks.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in design principles is expected. Candidates with degrees in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Psychology, or related fields will find their background highly relevant. Experience: A proven track record in UX design, service design, or product design, ideally gained within complex system environments. Experience in facilitating cross-functional collaboration and aligning UX goals with both business objectives and technical constraints is crucial.

Required Skills:

• Proficient in UX design methodologies, including user research, journey mapping, wireframing, prototyping, and usability testing.
• Strong service design capabilities, understanding end-to-end user experiences across multiple touchpoints and brands.
• Demonstrated ability to translate user needs and business requirements into actionable product strategies and design specifications.
• Excellent collaboration and communication skills, with the ability to effectively engage with product owners, developers, architects, and stakeholders.
• Experience in facilitating cross-functional collaboration and driving consensus among diverse teams.
• Strong understanding of design thinking principles and their application in product development.
• Ability to articulate and advocate for user needs and UX best practices across different levels of the organization.
• Proficiency in synthesizing insights from user research and translating them into strategic direction and tangible design improvements.
• Experience working within agile/DevOps development environments, understanding their workflows and collaboration models.

Preferred Skills:

• Experience leading or mentoring other designers or design teams, demonstrating leadership potential.
• Knowledge of accessibility standards (e.g., WCAG) and their implementation in digital products.
• Familiarity with UX maturity models and strategies for advancing design capabilities within an organization.
• Experience with design systems, including their creation, implementation, and maintenance.
• Understanding of developer workflows and collaboration in agile/DevOps teams.
• Familiarity with TRATON/Scania service processes and workshop tooling.
• Fluency in Swedish (considered a plus).

📝 Enhancement Note: The preferred skills indicate a desire for a candidate who can not only design but also elevate the UX practice within the team and potentially mentor others. Familiarity with the automotive/transportation service industry is a bonus that could accelerate impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating your UX leadership, strategic thinking, and impact on product development.
• Include examples that highlight your ability to translate complex user needs into well-defined requirements and strategic UX direction.
• Present projects that illustrate your experience in facilitating cross-functional collaboration and integrating user insights into product roadmaps and architectural decisions.
• Demonstrate your understanding of the full design lifecycle, from initial research and conceptualization through to implementation and iteration, with a focus on measurable outcomes.
• Highlight any experience with developing or working within design systems, or efforts to drive consistency and usability across multiple products or brands.

Process Documentation:

• Provide evidence of your process for conducting user research, synthesizing findings, and translating them into actionable design requirements and strategic recommendations.
• Showcase examples of how you've documented user journeys, workflows, and interaction designs to ensure clarity and alignment across development teams.
• Include documentation that illustrates your approach to collaborating with product owners and technical teams on backlog refinement and feature prioritization from a UX perspective.
• Present your methodology for safeguarding UX quality during the implementation phase, including review processes and feedback loops.

📝 Enhancement Note: For this role, the portfolio should emphasize strategic UX leadership, cross-functional collaboration, and the ability to drive user advocacy and consistency across a product suite, rather than just individual design execution. Demonstrating impact through case studies is key.

💵 Compensation & Benefits

Salary Range: For a UX Lead with 5-10 years of experience in Södertälje, Sweden, the estimated annual salary range is approximately SEK 550,000 - SEK 850,000. This range is based on industry benchmarks for UX leadership roles in major Swedish cities, considering the cost of living and the specialized nature of the role within the automotive/transportation sector.

Benefits:

• Wellness Allowance: Support for health and well-being activities.
• Bonus: Performance-based incentive program.
• Flexible Hours: Opportunities for flexible working arrangements to promote work-life balance.
• Company Car Leasing: Access to company car leasing programs.
• Hybrid Work Options: Flexibility to work from home and in the office.
• Structured Development Plan: Opportunities for career growth through defined development plans and courses.
• International Opportunities: Potential for local and international career advancement within the TRATON Group.
• Commuting Support: Access to Scania Job express buses for residents of Stockholm.

Working Hours: The role is likely based on a standard 40-hour work week, with flexibility offered through hybrid work arrangements and flexible hours. This allows for effective management of design processes and data analysis while accommodating personal needs.

📝 Enhancement Note: Salary is estimated based on typical UX Lead compensation in Sweden, considering the specified location and experience level. The benefits package is comprehensive, reflecting Scania's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Automotive & Transportation Technology, focused on heavy-duty vehicles, diagnostics, and digital service solutions. TRATON Group operates at the forefront of transforming the transportation industry towards sustainable solutions. Company Size: Scania is a large, established global company. TRATON Group itself comprises multiple strong brands (MAN, Scania, Volkswagen Truck & Bus, International), indicating a significant organizational footprint and a broad network of expertise. This size offers stability and resources, while also requiring effective navigation of larger corporate structures. Founded: Scania was founded in 1891, and TRATON Group was established more recently as a holding company. The company has a long history of innovation in the automotive sector, now focused on digital transformation and sustainable transport.

Team Structure:

• The UX Lead will be part of the TRATON Group R&D organization, specifically within the Workshop Suite product family.
• This role will collaborate closely with product owners, system architects, developers, and an external UX team.
• The reporting structure likely involves a direct report to a Head of Product, R&D Manager, or a similar senior leadership role overseeing the Workshop Suite.
• Cross-functional collaboration is a core element, requiring seamless integration with various technical and business units across different brands within the TRATON Group.

Methodology:

• Data-driven decision-making and user-centric design principles are central to the Workshop Suite's development.
• Agile and DevOps methodologies are employed, emphasizing iterative development and continuous improvement.
• The team likely utilizes a mix of qualitative (user research, interviews) and quantitative (analytics, usage data) methods to inform design and strategy.
• Workflow planning and optimization are key, aiming to streamline processes for mechanics and service technicians.
• Automation and efficiency practices are central to delivering smart, connected workshop solutions.

Company Website: https://www.traton.com, https://www.scania.com

📝 Enhancement Note: TRATON's mission to transform transportation and Scania's long history provide a strong context for innovation. The hybrid nature of the team (internal and external UX) and its focus on digitalizing workshop services are key cultural indicators.

📈 Career & Growth Analysis

Operations Career Level: This UX Lead role is positioned at a mid-to-senior level, requiring significant experience and the ability to influence strategic direction. It is not an entry-level position but rather one where individuals are expected to drive initiatives and foster best practices. The role demands a blend of deep UX expertise and emerging leadership capabilities.

Reporting Structure: The UX Lead will likely report to a senior manager within the TRATON Group R&D or Product Management function, overseeing the Workshop Suite. They will work in close partnership with product owners and architects, and will guide the efforts of an external UX team. This structure allows for strategic oversight while maintaining a hands-on connection to product development.

Operations Impact: The UX Lead's impact is directly tied to enhancing the efficiency, usability, and overall effectiveness of workshop tools and services used by mechanics globally. By improving these digital solutions, the role contributes significantly to:

• Revenue Generation: More efficient service operations can lead to quicker turnaround times and increased customer satisfaction, indirectly boosting revenue.
• Cost Optimization: Streamlined tools and processes can reduce error rates, minimize downtime, and optimize resource allocation within service centers.
• Customer Loyalty: A superior user experience for mechanics leads to higher adoption rates of tools and greater satisfaction with the Scania and TRATON brands.
• Digital Transformation: The role is central to TRATON's broader mission of transforming the transportation industry through digital innovation.

Growth Opportunities:

• UX Leadership & Mentorship: Opportunity to formally or informally mentor designers, lead UX initiatives, and shape the UX practice within the Workshop Suite.
• Strategic Influence: Deepen involvement in product strategy, roadmap planning, and cross-brand alignment for the TRATON Group's digital offerings.
• Industry Expertise: Develop specialized knowledge in automotive service technology, diagnostics, and digital transformation within the heavy-duty transport sector.
• Cross-Brand Collaboration: Gain exposure to different brand strategies and user bases within the TRATON Group, potentially leading to broader opportunities across the organization.
• Formal Training & Development: Access to structured development plans and courses offered by TRATON Group R&D to enhance skills in leadership, strategy, and emerging UX fields.

📝 Enhancement Note: The role offers a clear path for growth from leading specific product UX to potentially influencing UX across multiple brands or taking on broader product leadership responsibilities within the TRATON Group. The impact on operational efficiency and digital transformation is substantial.

🌐 Work Environment

Office Type: The role is based in Södertälje, Sweden, offering a hybrid work arrangement. This suggests a modern office environment with collaborative spaces, meeting rooms, and individual workstations, alongside the flexibility of remote work. Scania also operates hubs like Sergel and Midway, which may be accessible.

Office Location(s): Södertälje, Sweden, is the primary location. The mention of Scania Job express buses specifically for Stockholm residents indicates accessibility from the capital region.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional work imply a workspace designed for both focused individual work and team collaboration. Expect opportunities for brainstorming sessions, design critiques, and joint problem-solving.
• Operations Tools & Technology: Access to standard design and collaboration tools (likely including design software, project management platforms, and communication tools) will be provided. The role also involves working with diagnostic and workshop management systems.
• Team Interaction: Regular interaction with product owners, developers, architects, and the external UX team is expected, fostering a dynamic and communicative work environment.

Work Schedule: A standard 40-hour work week is typical, with the benefit of flexible hours and hybrid work arrangements. This allows operations professionals to balance demanding project timelines with personal commitments, promoting efficiency and well-being.

📝 Enhancement Note: The hybrid model and focus on collaboration are key aspects of the work environment. The Södertälje location with express bus access from Stockholm is a practical consideration for candidates in the region.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and CV. This is where your resume's alignment with the specified skills and experience will be assessed.
2. Hiring Manager Interview: A conversation with Joel Rosén (recruiting manager) to discuss your background, experience, motivations, and fit for the UX Lead role.
3. Portfolio Review & Case Study Presentation: You will likely be asked to present your portfolio, focusing on 1-2 key case studies that demonstrate your strategic UX thinking, leadership, and impact. Expect to discuss your process, challenges, and outcomes.
4. Team/Stakeholder Interviews: Interviews with key stakeholders (e.g., product owners, system architects, potentially members of the external UX team) to assess your collaboration skills, technical understanding, and ability to integrate into the existing team dynamic.
5. Assessment/Tests: Logical and personality tests may be administered as part of the selection process. A background check might also be required.

Portfolio Review Tips:

• Focus on Strategy & Impact: Clearly articulate the strategic goals of your projects, the user problems you solved, and the measurable business or user impact achieved. Quantify results whenever possible.
• Showcase Leadership & Collaboration: Highlight instances where you led UX efforts, mentored others, or facilitated cross-functional collaboration to achieve project success.
• Detail Your Process: Walk through your design process, explaining the rationale behind your choices and demonstrating your adaptability across different project needs.
• Tailor to TRATON: If possible, subtly align your case study examples with the challenges and context of digital transformation in the transportation/automotive service industry.
• Be Prepared for Questions: Anticipate questions about trade-offs, handling conflicting requirements, and managing stakeholder expectations.

Challenge Preparation:

• Strategic Thinking: Be prepared to discuss how you would approach developing a UX strategy for a complex product suite like the Workshop Suite, considering multiple brands and user groups.
• Problem-Solving: Think about how you would tackle common UX challenges in enterprise software, such as integrating disparate systems, ensuring consistency, or driving adoption of new features.
• Stakeholder Management: Prepare examples of how you've managed diverse stakeholder needs and influenced decision-making through user advocacy.

📝 Enhancement Note: The interview process emphasizes strategic thinking, collaboration, and the ability to articulate impact through a portfolio. Logical and personality tests are noted, so preparation for these assessments is advisable.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Tools: Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey, Qualtrics).
• Collaboration Tools: Familiarity with platforms like Jira, Confluence, Miro, Slack, Microsoft Teams for agile development, documentation, and communication.

Analytics & Reporting:

• Web Analytics: Understanding of tools like Google Analytics, Adobe Analytics for tracking user behavior on digital platforms.
• Product Analytics: Experience with tools like Mixpanel, Amplitude, or Pendo for in-depth product usage analysis and user journey mapping.
• Data Visualization: Ability to interpret data and present findings using tools like Tableau, Power BI, or similar for reporting to stakeholders.

CRM & Automation:

• While not directly managing CRM, an understanding of how UX design impacts CRM usage and customer data flow is beneficial.
• Experience with workflow automation tools or principles can be advantageous in designing efficient user processes.
• Integration Tools: Awareness of how different systems (e.g., workshop tools, diagnostic systems, backend services) integrate and how UX design can bridge these integrations.

📝 Enhancement Note: The role requires proficiency in core UX design and research tools, coupled with an understanding of agile development workflows and data analytics to inform design decisions. Familiarity with enterprise-level software and system integrations is a plus.

👥 Team Culture & Values

Operations Values:

• Customer First: A deep commitment to understanding and meeting the needs of the end-users (mechanics, service technicians), ensuring their experience with workshop tools is efficient and effective.
• Respect: Valuing diverse perspectives from team members, stakeholders, and users, fostering an inclusive environment where all contributions are acknowledged.
• Team Spirit: Encouraging strong collaboration, knowledge sharing, and mutual support among internal and external team members to achieve common goals.
• Responsibility: Taking ownership of UX quality, strategic direction, and the impact of design decisions on the user and the business.
• Elimination of Waste: Continuously seeking to improve processes, remove inefficiencies, and deliver value through user-centered design, simplifying complex tasks for users.

Collaboration Style:

• Cross-functional Integration: Actively embedding UX insights into product planning, architectural design, and development cycles through close collaboration with product owners, system architects, and developers.
• Process Review & Feedback: Fostering a culture where design processes and deliverables are regularly reviewed, and constructive feedback is exchanged to drive continuous improvement.
• Knowledge Sharing: Promoting the sharing of UX best practices, research findings, and design patterns across teams and brands within the TRATON Group.
• Efficiency Experimentation: Encouraging the exploration of new UX approaches and technologies to enhance efficiency and user satisfaction in workshop operations.

📝 Enhancement Note: TRATON's core values align strongly with a user-centered and efficiency-driven approach to product development. The emphasis on "elimination of waste" is particularly relevant for an operations-focused UX role.

⚡ Challenges & Growth Opportunities

Challenges:

• Cross-Brand Consistency: Balancing the need for brand-specific user experiences with the overarching goal of consistency and efficiency across the TRATON Group's Workshop Suite.
• Complex System Environments: Navigating and designing within intricate, multi-system technical landscapes common in enterprise and industrial applications.
• Driving UX Maturity: Championing user-centered design principles and methodologies within a large organization that may have varying levels of UX awareness.
• Balancing Stakeholder Needs: Effectively managing competing priorities and requirements from various stakeholders across different brands and departments.
• Integrating External Teams: Orchestrating seamless collaboration between internal product teams and an external UX team to ensure cohesive design output.

Learning & Development Opportunities:

• UX Strategy & Leadership: Deepen expertise in developing and implementing comprehensive UX strategies for complex product portfolios.
• Industry Specialization: Gain in-depth knowledge of the automotive and heavy-duty transport service industry, diagnostics, and digital solutions.
• Mentorship & Coaching: Develop skills in mentoring junior designers and leading design initiatives.
• Cross-Functional Acumen: Enhance understanding of system architecture, business strategy, and agile development processes.
• Industry Conferences & Certifications: Potential to attend relevant UX and industry conferences or pursue certifications to stay abreast of best practices and emerging trends.

📝 Enhancement Note: This role presents significant challenges related to complexity and scale, offering immense opportunities for professional growth in strategic UX leadership and industry specialization.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a long-term UX strategy for a product suite like the Workshop Suite, considering multiple brands and diverse user needs?" (Focus on methodology, stakeholder engagement, and iterative planning).
• "Describe a time you had to balance conflicting stakeholder requirements or business goals with user needs. How did you navigate this, and what was the outcome?" (Highlight negotiation, advocacy, and finding win-win solutions).
• "Imagine you've identified a significant usability issue impacting efficiency for mechanics. How would you prioritize and advocate for a solution within an agile development cycle?" (Emphasize data-driven justification, collaboration with product owners, and iterative solutions).

Company & Culture Questions:

• "Based on what you know about TRATON and Scania's mission, how do you see UX contributing to their goal of transforming transportation?" (Showcase understanding of the company's strategic objectives and the role of UX).
• "How do you foster a user-centered culture within teams that may not have a strong UX background?" (Discuss communication, education, and collaborative practices).
• "How do you measure the impact of UX initiatives on business objectives and user satisfaction?" (Prepare to discuss key UX metrics and ROI demonstration).

Portfolio Presentation Strategy:

• Structure: Use a STAR (Situation, Task, Action, Result) or similar framework to present each case study. Clearly define the problem, your role and actions, and the quantifiable results.
• Visuals: Employ clear, concise visuals that illustrate your design process and the final solution. Avoid overwhelming slides with text.
• Narrative: Tell a compelling story about the user's journey and how your design intervention improved their experience and achieved business goals.
• Interactive Elements: Be prepared to discuss specific design decisions, trade-offs, and potential future iterations. If possible, have interactive prototypes ready.
• Focus on Leadership: Emphasize your role in strategic decision-making, cross-functional leadership, and driving UX initiatives.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, problem-solving skills, and the ability to articulate impact. Preparing specific examples that align with TRATON's mission and values will be crucial.

📌 Application Steps

To apply for this UX Lead position:

• Submit your comprehensive CV through the provided application link on the Scania jobs portal.
• Portfolio Customization: Curate your portfolio to prominently feature 2-3 case studies that best exemplify your UX leadership, strategic thinking, and ability to drive impactful design solutions in complex environments. Tailor your presentation to highlight cross-functional collaboration and user advocacy.
• Resume Optimization: Ensure your resume clearly articulates your experience in UX design, service design, and product leadership, using keywords such as "UX strategy," "user research," "cross-functional collaboration," "design thinking," and "product development." Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your process, rationale, and outcomes for your portfolio case studies. Prepare for questions related to strategic UX development, stakeholder management, and measuring design impact. Research TRATON's mission and values.
• Company Research: Gain a deep understanding of TRATON's commitment to transforming transportation and Scania's role within the group. Familiarize yourself with their core values (customer first, respect, team spirit, responsibility, elimination of waste) and how they translate into product development and UX practice.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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