UX Lead

📍 Job Overview

Job Title: UX Lead

Company: Verity Relationship Intelligence

Location: London, London, City of, United Kingdom

Job Type: Full Time

Category: User Experience (UX) Design / Product Development Operations

Date Posted: 2026-04-09

Experience Level: Manager/Supervisor (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end design and execution of all User Experience (UX) activities, from initial discovery and research through to delivery and ongoing iteration within a tech-focused environment.

• Drive innovation and elevate the visual and functional quality of VerityRI's technology platforms, ensuring they meet and exceed customer expectations for usability and sophistication.

• Collaborate cross-functionally with Product Management, business leaders, and client-facing teams to develop a comprehensive understanding of the customer journey and provide strategic UX recommendations.

• Manage the creation and delivery of essential UX artifacts, including Figma mockups and prototypes, to empower development teams and facilitate seamless system development.

• Leverage cutting-edge design tools, including AI-powered solutions, to optimize the efficiency and effectiveness of the UX design process, fostering a culture of continuous improvement.

📝 Enhancement Note: This role is positioned as a "UX Lead" with a "Manager/Supervisor" experience level, indicating a senior individual contributor or a potential team lead role. The focus on owning UX activity from "discovery through delivery" and working within the "tech team" suggests a hands-on leadership position responsible for the entire UX lifecycle of internal operational systems. The emphasis on AI and continuous improvement points towards an innovative and forward-thinking approach to UX within the company's product development operations.

📈 Primary Responsibilities

• Spearhead the discovery phase of UX projects by utilizing generative and evaluative user research methods, ensuring a deep understanding of user needs and business objectives.

• Translate user insights and business requirements into intuitive and visually appealing UX designs, creating detailed wireframes, mockups, and prototypes using Figma.

• Facilitate design thinking workshops and collaborative sessions with cross-functional teams (Product Management, Engineering, Sales, Client Success) to gather requirements, brainstorm solutions, and align on UX strategy.

• Champion the user's voice throughout the product development lifecycle, ensuring that user-centricity is a core tenet of all design and development decisions.

• Manage the delivery pipeline of UX assets, ensuring timely and high-quality output to support agile development sprints and project timelines.

• Analyze complex data sets and customer feedback to identify areas for UX improvement and propose data-driven enhancements to existing systems and new features.

• Stay abreast of the latest UX trends, design tools (including AI applications), and best practices, advocating for their adoption to enhance team efficiency and product quality.

• Contribute to the strategic roadmap for VerityRI's product suite by providing insights on user experience, market trends, and competitive landscape analysis.

• Develop and maintain a strong understanding of VerityRI's B2B Relationship Intelligence platform, its underlying data, and how clients leverage it for critical business decisions.

• Actively engage with the broader UX community, sharing knowledge internally and bringing external best practices and innovative ideas back to the team.

📝 Enhancement Note: The responsibilities listed go beyond basic design tasks, emphasizing strategic input, cross-functional collaboration, and ownership of the entire UX lifecycle. This suggests the role requires a strong understanding of business objectives and how UX contributes to overall product success and client satisfaction, particularly within a B2B SaaS context. The mention of "internal products" that support "survey management, analysis of complex data and client reporting" highlights the critical nature of these systems and the need for robust, user-friendly design.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of progressive experience in User Experience (UX) design, with a significant portion in a lead or senior individual contributor role.

• Demonstrated experience in designing and implementing user interfaces for B2B SaaS applications, with a focus on data visualization and complex data analysis platforms.

Required Skills:

• UX Design Expertise: Proficient in all aspects of UX design, including user research (generative and evaluative), information architecture, wireframing, prototyping, and usability testing.

• Figma Proficiency: Advanced skills in Figma for creating high-fidelity mockups, interactive prototypes, and design systems.

• Data Visualization: Strong understanding and practical experience in designing effective data visualizations for SaaS applications, enabling users to interpret complex information.

• User Research Methods: Expertise in a range of user research techniques, including user interviews, surveys, usability testing, and heuristic evaluations.

• Agile Delivery: Experience working within agile development frameworks (Scrum, Kanban), understanding sprint cycles, and delivering UX assets iteratively.

• Communication & Presentation: Exceptional verbal and written communication skills, with the ability to articulate design rationale, present findings clearly, and influence stakeholders.

• Workshop Facilitation: Proven ability to design and facilitate effective workshops for requirements gathering, ideation, and problem-solving.

• Problem-Solving: Strong analytical and critical thinking skills, with a curious mindset to probe root causes and develop effective design solutions.

Preferred Skills:

• Experience with AI-powered design tools and their application in accelerating the UX process.

• Familiarity with B2B Relationship Intelligence platforms or similar data-driven B2B SaaS products.

• Experience in developing and managing design systems to ensure consistency and scalability across products.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to collaborate effectively with engineers.

• Active participation in the wider UX community, including contributions to forums, meetups, or conferences.

📝 Enhancement Note: The "Manager/Supervisor" experience level and the emphasis on leading UX activities suggest that candidates should be prepared to demonstrate not just design skills but also strategic thinking, project ownership, and the ability to mentor or guide others implicitly or explicitly. The "UX generalist" requirement combined with specific skills like Figma and Data Visualization points to a need for a well-rounded UX professional capable of handling diverse design challenges within the SaaS product development cycle.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase 3-5 detailed case studies that illustrate your end-to-end UX process, from initial problem definition and user research to final design solutions and their impact.

• Process Visualization: Clearly articulate the UX methodologies and processes employed in each case study, using diagrams, flowcharts, or written explanations to highlight your approach to discovery, ideation, design, and validation.

• System Design Examples: Include examples of UX designs for complex systems, preferably within a SaaS context, demonstrating your ability to create intuitive interfaces for data analysis, reporting, or workflow management.

• Data Visualization Showcase: Feature projects that specifically highlight your expertise in data visualization, showing how you've translated complex data into clear, actionable insights for users.

• Tool Proficiency Demonstration: Indicate the tools used in your projects, with a particular emphasis on Figma, and ideally any AI design tools or user research platforms.

Process Documentation:

• User Journey Mapping: Demonstrate experience in creating user journey maps to understand the complete customer experience and identify pain points and opportunities for UX improvement.

• Workflow Optimization: Provide examples of how your UX designs have optimized user workflows, reduced task completion times, or improved user efficiency within a system.

• Agile UX Integration: Showcase how you've integrated UX activities into agile development sprints, detailing your approach to iterative design and collaboration with development teams.

• Impact Measurement: Where possible, include metrics or qualitative feedback that demonstrates the positive impact of your UX contributions on user satisfaction, engagement, or business objectives.

📝 Enhancement Note: For a "UX Lead" role, the portfolio should go beyond just visual design. It needs to demonstrate strategic thinking, a deep understanding of the UX process, and the ability to articulate how design decisions lead to tangible business outcomes. The emphasis on "internal products" supporting "analysis of complex data and client reporting" means case studies involving analytical tools or dashboard design would be highly relevant.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Hybrid Working Model: Enjoy a flexible work arrangement with a blend of in-office collaboration and remote work, promoting work-life balance.

• Professional Development Budget: Access to a dedicated budget for continuous learning, including courses, conferences, and certifications to enhance UX skills and stay current with industry advancements.

• Comprehensive Health Insurance: Robust health and wellness benefits package, potentially including medical, dental, and vision coverage.

• Pension Scheme: Company-contributed pension plan to support long-term financial security.

• Generous Paid Time Off: Ample vacation days, public holidays, and sick leave to ensure adequate rest and personal time.

• Company-Sponsored Social Events: Opportunities to connect with colleagues through team-building activities and social gatherings.

• Access to Latest Tools: Provision of state-of-the-art design software and hardware, including AI design solutions.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, with flexibility offered to accommodate the hybrid work arrangement and project demands. The agile nature of the tech team suggests a focus on deliverables rather than strict timekeeping, provided work is completed efficiently and effectively.

📝 Enhancement Note: Salary estimation for London-based tech roles at a "Manager/Supervisor" level, focusing on specialized skills like UX Design with AI integration, places it within a competitive range. The benefits listed are standard for the UK tech industry and align with a company that values employee well-being and professional growth, as suggested by the emphasis on continuous learning and diversity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Intelligence / Relationship Management Software (SaaS)

Company Size: The company data indicates a size of 51-200 employees. This suggests a mid-sized organization where individual contributions are highly visible, and cross-functional collaboration is essential. For a UX Lead, this means the opportunity to make a significant impact on product direction and directly influence the user experience of internal and client-facing systems without being lost in a massive corporate structure.

Founded: 2004. With over two decades of experience, Verity Relationship Intelligence has established itself as a leader in B2B Relationship Intelligence, possessing a unique benchmark dataset and a proprietary scoring system (The Relationship Rating - TRR). This long history implies stability, a deep understanding of their market, and a mature product offering.

Team Structure:

• Tech & Product Department: The UX Lead will be part of the Tech & Product department, working closely with engineers, product managers, and potentially data analysts.

• Agile Environment: The development team operates in an agile style, valuing continuous improvement, transparency, and a strong team ethos. This indicates a collaborative and iterative work environment.

• Cross-Functional Collaboration: The role inherently involves working across much of the organization, including interacting directly with clients, highlighting the importance of strong communication and stakeholder management skills.

Methodology:

• Data-Driven Insights: VerityRI leverages client satisfaction data and proprietary scoring to provide actionable insights. The UX function will be integral in making this complex data accessible and useful through their platform.

• Continuous Improvement: The company culture emphasizes continuous learning and improvement, directly aligning with the UX Lead's responsibility to advocate for user-centric enhancements and adopt new practices/tools.

• Client-Centric Approach: The core business revolves around relationship intelligence and client satisfaction, meaning the UX of their systems must reflect this focus, ensuring a positive and insightful experience for both internal users and external clients.

Company Website: https://verityri.com/

📝 Enhancement Note: VerityRI's focus on "Relationship Intelligence" and their proprietary "The Relationship Rating (TRR)" system provides a unique context for UX. The UX Lead will be instrumental in designing interfaces that help users understand and leverage these relationship insights effectively. The company's founding in 2004 and mid-size (51-200 employees) suggest a blend of established expertise and agile responsiveness.

📈 Career & Growth Analysis

Operations Career Level: This "UX Lead" position, categorized under "Manager/Supervisor" with an estimated 5-10 years of experience, represents a senior individual contributor role with significant ownership and potential for team leadership. It sits at a crucial junction where strategic thinking, deep domain expertise, and execution capability are paramount. The role is responsible for shaping the user experience of core operational systems that directly impact client satisfaction and business decisions.

Reporting Structure: The role is within the "Tech & Product" department. While specific reporting lines aren't detailed, a UX Lead typically reports to a Head of Product, Director of Engineering, or a Chief Product Officer (CPO). The description emphasizes working "across much of our organisation," indicating that influence and collaboration will extend beyond direct reporting lines.

Operations Impact: The UX Lead's impact is directly tied to the usability, efficiency, and effectiveness of VerityRI's internal systems. These systems are critical for "survey management, analysis of complex data, and client reporting," meaning a strong UX directly contributes to:

• Data Integrity & Analysis: Ensuring users can accurately and efficiently analyze complex relationship intelligence data.

• Client Reporting Quality: Enabling the creation of clear, insightful reports that clients rely on for business decisions.

• Operational Efficiency: Streamlining internal workflows for survey management and data processing.

• Client Satisfaction: Ultimately, a superior user experience on VerityRI's platform enhances client satisfaction and retention by providing clear, actionable insights.

Growth Opportunities:

• Team Leadership: Potential to grow into a formal management role, leading a team of UX designers as the company scales or product offerings expand.

• Strategic Product Influence: Deeper involvement in product strategy and roadmap development, shaping the future direction of VerityRI's Relationship Intelligence platform.

• Specialization: Opportunity to become a deep subject matter expert in UX for B2B Relationship Intelligence and data visualization within a niche market.

• Industry Recognition: Contributing to innovative UX solutions that could be recognized within the SaaS or Business Intelligence sectors.

• Cross-functional Advancement: Potential to move into broader Product Management roles by leveraging a deep understanding of user needs and business objectives.

📝 Enhancement Note: The "Manager/Supervisor" designation combined with "UX Lead" implies a role that requires both deep technical UX skills and the ability to guide projects and influence stakeholders. Growth potential should be framed around leadership, strategic impact, and specialized expertise within the niche of Relationship Intelligence SaaS.

🌐 Work Environment

Office Type: The job is listed as "Hybrid," indicating a blend of remote work and in-office presence. This suggests a modern work environment that balances flexibility with the benefits of in-person collaboration.

Office Location(s): The primary location is London, City of, SE1 8QH, United Kingdom. The company also mentions having "offices around the world," suggesting a global footprint and potential for international collaboration.

Workspace Context:

• Collaborative Hub: The London office likely serves as a central point for team meetings, brainstorming sessions, and fostering company culture, especially for hybrid roles.

• Agile & Tech-Focused: The "Tech & Product" department operates in an agile style, implying an environment that is dynamic, iterative, and focused on continuous improvement, with access to modern development tools.

• User-Centric Design Space: As a UX Lead, your workspace will be equipped with the necessary tools for design and research, fostering an environment where user advocacy is central to daily operations.

• Global Connectivity: While based in London, the company's international presence means opportunities to collaborate with diverse teams across different regions.

Work Schedule: A standard full-time schedule is expected, likely around 40 hours per week. The hybrid nature offers flexibility in managing workdays, balancing in-office collaboration days with remote work. The agile methodology suggests a focus on achieving sprint goals and project deliverables, allowing for some autonomy in managing work hours as long as productivity and collaboration are maintained.

📝 Enhancement Note: The hybrid model in London, combined with a global company presence, suggests a dynamic work environment. The UX Lead role will need to navigate both local team dynamics and potentially remote international collaborations, requiring strong communication and self-management skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: In-depth discussion with the hiring manager (likely a Head of Product or Director) to review experience, understand approach to UX leadership, and assess strategic thinking.

• Portfolio Presentation & Technical Interview: A dedicated session where candidates present 1-2 key case studies from their portfolio, demonstrating their UX process, problem-solving skills, and design rationale. This will likely be followed by technical questions related to UX methodologies, tools (Figma, research techniques), and agile practices.

• Cross-Functional Interview(s): Meetings with key stakeholders from Product Management, Engineering, and potentially client-facing teams to evaluate collaboration style, communication skills, and understanding of business needs.

• Final Interview: Potentially with a senior leader (e.g., CTO, CPO) to discuss overall fit, vision for UX at VerityRI, and alignment with company values.

Portfolio Review Tips:

• Tell a Story: Structure your case studies to narrate a clear problem, your process for solving it, the solutions you designed, and the outcomes achieved.

• Show, Don't Just Tell: Use visuals (screenshots, mockups, user flows) generously. Explain your design decisions and the rationale behind them, connecting them to user needs and business goals.

• Highlight Process: Emphasize your UX methodology – how you approach research, ideation, design, and validation. Show your adaptability and problem-solving skills.

• Focus on Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores). If quantitative data isn't available, use qualitative feedback and articulate the value delivered.

• Tailor to VerityRI: Research VerityRI's product, their industry (Relationship Intelligence), and their target audience. If possible, highlight projects that demonstrate experience with complex data, B2B SaaS, or client reporting.

• Figma & AI Emphasis: Ensure your portfolio showcases strong Figma skills and any experience with AI-driven design tools, as these are specifically mentioned.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home design challenge or a live whiteboarding exercise where you'll be asked to solve a specific UX problem relevant to VerityRI's domain. Focus on demonstrating your thought process, not just the final solution.

• System Thinking: For internal systems like those at VerityRI, consider how your design impacts overall workflow, data integrity, and user efficiency.

• Communication of Trade-offs: Be ready to discuss design trade-offs, constraints, and how you prioritize features or solutions based on business objectives and user needs.

📝 Enhancement Note: The interview process for a lead role will be rigorous, focusing heavily on practical application, strategic thinking, and collaborative capabilities. A strong portfolio that clearly articulates process and impact is crucial. The emphasis on "internal products" and "complex data analysis" means candidates should be ready to discuss designing for B2B efficiency and clarity.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, prototyping, and potentially design system management. Proficiency is essential.

• User Research Platforms: Tools like UserTesting.com, Maze, Lookback, or Hotjar for conducting remote usability testing, collecting feedback, and analyzing user behavior.

• Prototyping Tools: While Figma handles this, familiarity with other prototyping tools (e.g., InVision) may be beneficial.

• Wireframing Tools: Balsamiq, Sketch, or Adobe XD might be used alongside or as alternatives to Figma for initial conceptualization.

• AI Design Tools: Mentioned as a key area of interest; this could include tools for generative design, AI-assisted content creation, or automated design feedback.

Analytics & Reporting:

• Product Analytics Tools: Tools such as Amplitude, Mixpanel, or Google Analytics to track user behavior, feature adoption, and identify areas for UX improvement.

• Data Visualization Libraries/Tools: Familiarity with how data is visualized within the product, or tools like Tableau/Power BI if they influence design decisions for reporting.

• User Feedback Platforms: Tools for aggregating and analyzing qualitative feedback from surveys and direct user input.

CRM & Automation:

• CRM Systems (e.g., Salesforce): While not directly a UX tool, understanding how user data is managed in CRM can inform design for integrated systems.

• Project Management Tools: Jira, Asana, Trello for managing agile sprints, tasks, and project workflows.

• Collaboration Tools: Slack, Microsoft Teams for daily communication and team coordination.

📝 Enhancement Note: The explicit mention of "state-of-the-art AI solutions" and "Figma" highlights the core technology stack. The UX Lead should be comfortable and proactive in exploring and integrating new AI tools into the design workflow. Understanding how data is managed and visualized is critical given VerityRI's business.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value where the needs and experience of the user are paramount in all design and product development decisions.

• Continuous Improvement: A commitment to ongoing learning, iteration, and refinement of both products and processes, fostering an environment of growth and adaptation.

• Transparency & Collaboration: Open communication, sharing of information, and a willingness to work together across teams to achieve common goals.

• Innovation: Encouraging the exploration of new ideas, technologies (like AI), and approaches to solve problems and enhance capabilities.

• Data-Driven Decision Making: Utilizing data and insights to inform design choices, validate hypotheses, and measure the impact of UX initiatives.

Collaboration Style:

• Agile & Iterative: Working in short cycles, with frequent feedback loops between design, product, and engineering.

• Cross-Functional Partnership: Building strong relationships with Product Management, Engineering, and potentially Sales/Client Success to ensure a holistic approach to product development.

• Open Feedback Culture: Encouraging constructive feedback on designs and processes to foster mutual learning and continuous improvement.

• Knowledge Sharing: A culture that values sharing insights, best practices, and learnings from both internal projects and the broader UX community.

📝 Enhancement Note: The company's emphasis on "diversity and inclusion," "strong relationships," and "sense of belonging" suggests a supportive and people-focused culture. The "agile style" and "continuous improvement" highlight a dynamic and forward-thinking operational ethos.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Internal & Client-Facing UX: Ensuring that internal operational tools are as polished and effective as client-facing features, given the critical nature of both.

• Integrating Complex Data Visualizations: Designing intuitive interfaces for VerityRI's proprietary relationship intelligence data, which can be complex and nuanced.

• Adopting New Technologies: Proactively integrating AI and other cutting-edge tools into the design workflow while maintaining efficiency and quality.

• Cross-Departmental Alignment: Navigating diverse stakeholder needs and priorities across different departments to achieve consensus on UX direction.

• Driving UX Maturity: Continuing to elevate the UX function within the organization and educating stakeholders on the value of user-centered design.

Learning & Development Opportunities:

• AI in Design Workshops/Courses: Access to training focused on leveraging AI tools for UX research, ideation, and design.

• B2B SaaS UX Specialization: Deepening expertise in the nuances of designing for business users in the SaaS domain, particularly within relationship intelligence.

• Leadership Skills Development: Opportunities to hone strategic thinking, stakeholder management, and potentially team leadership skills.

• Industry Conferences & Events: Participation in UX, product, and SaaS industry events to network and stay abreast of trends.

• Mentorship Programs: Potential to be mentored by senior leaders or to mentor junior members of the team.

📝 Enhancement Note: The challenges are directly tied to the company's business domain and the role's leadership responsibilities. The growth opportunities leverage both the specific technologies mentioned and the general career progression paths for senior UX professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for taking a complex dataset, like relationship intelligence, and designing an intuitive user experience around it." (Focus on research, user needs, data visualization principles, and iterative design.)

• "How have you used AI tools in your UX workflow to improve efficiency or outcomes? Can you provide an example?" (Be ready to discuss specific tools and tangible benefits.)

• "Walk us through a time you had to influence stakeholders who had different priorities regarding a UX decision." (Highlight your communication and negotiation skills, and how you used data to support your case.)

• "How do you balance the needs of internal users with those of external clients when designing software solutions?" (Discuss your understanding of different user personas and their unique requirements.)

Company & Culture Questions:

• "What interests you about Verity Relationship Intelligence and our mission?" (Research their TRR system, industry impact, and company values.)

• "How do you contribute to a culture of continuous improvement and transparency in a tech team?" (Relate this to your past experiences and agile methodologies.)

• "How do you stay connected with the broader UX community and bring new insights back to your team?" (Mention professional networks, online resources, or personal projects.)

Portfolio Presentation Strategy:

• Choose Wisely: Select 1-2 case studies that best demonstrate your leadership, problem-solving, Figma skills, and experience with complex data or B2B SaaS.

• Structure for Clarity: Start with the business problem, clearly outline your role and the challenge, detail your UX process (research, ideation, design, testing), showcase your solutions (mockups, prototypes), and conclude with the impact and learnings.

• Narrate Your Process: Don't just show screens; explain why you made certain decisions. Use your words to guide the interviewers through your thought process.

• Quantify Impact: Present metrics or qualitative feedback that demonstrate the success of your work. If direct metrics are unavailable, articulate the potential business value.

• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, challenges faced, and how you'd apply learnings to VerityRI's context.

📝 Enhancement Note: The interview preparation focuses on demonstrating strategic thinking, hands-on skills, and cultural alignment. Candidates should be ready to articulate their process, justify their decisions with data and user-centric reasoning, and show how they can contribute to VerityRI's specific business context.

📌 Application Steps

To apply for this UX Lead position:

• Submit your application through the provided BambooHR link: https://verityri.bamboohr.com/careers/148

• Portfolio Customization: Tailor your portfolio to highlight relevant case studies showcasing your UX process, Figma proficiency, experience with complex data visualization, and any work in B2B SaaS environments. Ensure it clearly demonstrates your leadership capabilities.

• Resume Optimization: Update your resume to prominently feature keywords from the job description, such as "UX Lead," "Figma," "Data Visualization," "SaaS," "User Research," "Agile," and "Product Development." Quantify your achievements and responsibilities.

• Company Research: Thoroughly research Verity Relationship Intelligence, their "The Relationship Rating (TRR)" system, their market position in B2B Relationship Intelligence, and their company values. Understand how your UX expertise can directly benefit their mission.

• Prepare for Case Studies: Be ready to present detailed case studies during the interview process, focusing on your problem-solving approach, design rationale, and the impact of your work. Practice articulating your process clearly and concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.