UX Enabling Specialist_ PT

📍 Job Overview

Job Title: UX Enabling Specialist Company: Bosch Group Location: Shanghai, Shanghai, China Job Type: Full-time Category: User Experience (UX) / Operations Enablement Date Posted: 2025-10-24 Experience Level: 10+ Years Remote Status: On-site

🚀 Role Summary

• Empowering product teams within the Power Tools division to adopt a user-centric approach through dedicated UX enablement.
• Facilitating the execution of qualitative user surveys and questionnaires, enabling teams to gather direct user feedback independently.
• Establishing and managing user knowledge hubs to centralize and disseminate valuable user insights across the organization.
• Collaborating with IT to develop and integrate AI-supported tools for enhanced interview analysis and user research efficiency.
• Strategically categorizing product projects to identify and prioritize user research needs, optimizing resource allocation.

📝 Enhancement Note: While the title is "UX Enabling Specialist," the responsibilities lean heavily into operationalizing user research within product development cycles. This role bridges UX research, project management, and internal enablement, requiring a strong understanding of how to embed research processes into a larger corporate structure. The "PT" likely refers to "Power Tools" division.

📈 Primary Responsibilities

• Design and deliver training programs and ongoing support to empower product teams to independently conduct qualitative user surveys and questionnaires.
• Develop and implement efficient user recruiting strategies to build and maintain accessible user pools for research purposes.
• Architect and manage user knowledge hubs, ensuring user insights are effectively stored, organized, and readily accessible to relevant internal stakeholders.
• Partner with the IT department to research, develop, and deploy AI-driven tools that enhance the efficiency and effectiveness of interview analysis and user insight extraction.
• Implement a systematic approach to categorize and prioritize product development projects based on their specific user research requirements, ensuring alignment with business objectives.
• Conduct qualitative user research activities, in close collaboration with Product Management and Design teams, to supplement team-led efforts and provide deeper insights.
• Oversee and coordinate the annual market research request process, acting as a liaison between product teams and the central market research department to ensure alignment and efficiency.

📝 Enhancement Note: The responsibilities highlight a proactive, enablement-focused approach rather than direct, hands-on market research execution. The emphasis is on building internal capabilities and processes, which is a key operational function within a large organization. The role requires bridging the gap between UX best practices and the practicalities of product development within a corporate setting.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in UX Research, Market Research, Applied Ethnography, Psychology, or a closely related field.

Experience:

• A minimum of 10 years of progressive professional experience, with a significant portion focused on user research methodologies, enablement, or operationalizing UX processes within a corporate environment.
• Proven experience working within a multinational corporate setting, demonstrating an understanding of global stakeholder dynamics and cross-cultural communication.
• Preferably possess prior experience or a strong understanding of product development lifecycles, particularly within hardware product domains.

Required Skills:

• User Research Methodologies: Deep expertise in qualitative research techniques, user surveys, questionnaire design, and interview analysis.
• UX Enablement & Training: Proven ability to train, mentor, and support cross-functional teams in adopting user-centric research practices.
• Stakeholder Management: Exceptional communication and interpersonal skills to effectively engage with diverse stakeholders across product management, design, IT, and central research teams.
• User Recruiting & Pool Management: Demonstrated success in building and managing user panels or recruitments pools for efficient research access.
• Knowledge Management: Experience in setting up and maintaining knowledge repositories for user insights and research findings.
• English Proficiency: Advanced English language skills, essential for effective communication with international stakeholders.

Preferred Skills:

• Product Development Acumen: Experience or a strong understanding of the hardware product development process.
• AI Tool Integration: Familiarity with or a keen interest in leveraging AI tools for research analysis and automation.
• Project Coordination: Experience in managing processes, such as annual market research requests.
• Applied Ethnography: Specific skills in ethnographic research methods for deeper user understanding.

📝 Enhancement Note: The extensive experience requirement (10+ years) combined with the enablement focus suggests this is a senior role responsible for strategic implementation of UX research processes. The "product development expertise (hardware products)" preference is a critical signal for candidates to highlight any relevant experience in physical product innovation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies on UX Enablement: Showcase examples of how you have successfully trained or enabled teams to conduct user research independently, detailing the process, challenges, and outcomes.
• User Insight Repository Design: Present documentation or examples of systems you've designed or managed for storing and accessing user feedback and research findings. Highlight structure, categorization, and accessibility features.
• Process Optimization Examples: Include case studies demonstrating your ability to analyze and improve existing research processes, leading to increased efficiency or better quality of insights.
• AI Tool Integration Proposals/Examples: If possible, illustrate any experience or conceptual ideas for integrating AI tools into research workflows, focusing on efficiency gains or enhanced analytical capabilities.

Process Documentation:

• Workflow Design for User Surveys: Provide examples of documented workflows for setting up, executing, and analyzing simple user surveys or qualitative interviews.
• User Recruitment Protocols: Demonstrate experience in creating standardized protocols for user recruitment to ensure consistent and reliable participant sourcing.
• Insight Dissemination Strategies: Showcase documentation or strategies for effectively sharing user insights across different departments to drive product decisions.

📝 Enhancement Note: For this specific role, a portfolio demonstrating successful enablement and process implementation will be more valuable than one solely focused on individual research execution. Candidates should highlight their ability to create scalable solutions for user research within a large organization.

💵 Compensation & Benefits

Salary Range: Given the location (Shanghai, China), the 10+ years of experience requirement, and the specialized nature of the role within a multinational corporation like Bosch, an estimated annual salary range would be ¥450,000 - ¥750,000 CNY. This range is based on research of senior UX and operations enablement roles in major Chinese cities, considering the cost of living and typical compensation structures for experienced professionals in the technology and manufacturing sectors.

Benefits:

• Comprehensive health insurance plans, including medical, dental, and vision coverage.
• Retirement savings plans (e.g., pension contributions).
• Paid time off, including vacation days, sick leave, and public holidays.
• Professional development opportunities, such as training programs, workshops, and potential for conference attendance.
• Access to Bosch's global network and resources, fostering international career growth.
• Potential for performance-based bonuses and incentives.
• Employee assistance programs for well-being support.
• Opportunities to work with cutting-edge technologies and innovative products in the power tools sector.

Working Hours:

• Standard full-time work week, typically 40 hours, with potential for some flexibility to accommodate international stakeholder communication and project deadlines.

📝 Enhancement Note: The salary estimate is based on aggregated data for senior roles in Shanghai within large multinational corporations, factoring in the specialized skillset and extensive experience required. Benefits are typical for such companies and locations, with a focus on professional growth and international exposure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Automotive, Industrial Technology, Consumer Goods, and Energy & Building Technology. Bosch Group is a diverse global conglomerate known for its innovation and commitment to quality. The Power Tools division focuses on professional and DIY tools. Company Size: Bosch Group is a very large multinational corporation, employing over 400,000 people globally. This scale implies a structured environment with established processes, but also opportunities for impact within specific divisions. Founded: 1886. With a long history, Bosch has a strong foundation in engineering excellence and a culture that values long-term vision and continuous improvement.

Team Structure:

• The UX Enabling Specialist will likely be part of a larger UX or Product Development team within the Power Tools division.
• Reporting structure is expected to lead to a Head of UX, Product Management Lead, or a Senior Operations/Strategy Manager.
• Cross-functional collaboration is paramount, involving close partnerships with Product Management, Design, Engineering (IT), Marketing, and potentially central Market Research teams.

Methodology:

• Data-Driven Decision Making: Emphasis on using user feedback and research data to inform product strategy and development.
• Process Optimization: A culture that values efficiency, continuous improvement, and the streamlining of workflows.
• Agile & Collaborative Development: Likely adherence to agile methodologies, fostering teamwork and iterative progress.
• Global Collaboration: A standard practice given Bosch's multinational presence, requiring effective communication across different regions and time zones.

Company Website: https://www.bosch.com/

📝 Enhancement Note: Bosch's reputation for engineering and quality suggests a culture that values precision, reliability, and long-term thinking. The "benefitial technologies being shaped by your ideas" slogan points towards an environment that encourages innovation and employee contribution. For this role, understanding how to navigate a large, established corporate structure to implement UX enablement is key.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a senior specialist or principal level, focusing on enablement and process implementation rather than direct team management. It's a critical individual contributor role that drives operational excellence in user research. Reporting Structure: The role will report to a manager or director responsible for product development, UX strategy, or a related operational function within the Power Tools division. This provides visibility into strategic decision-making. Operations Impact: The UX Enabling Specialist has a significant indirect impact on revenue by ensuring product development is aligned with user needs. By empowering teams to gather better insights, the role contributes to the creation of more successful, user-friendly, and marketable products, ultimately driving customer satisfaction and sales in the competitive power tools market.

Growth Opportunities:

• Specialization in UX Operations: Deepen expertise in operationalizing UX research and embedding it into product development lifecycles across different business units.
• Leadership in Enablement Programs: Take on more responsibility for designing and leading broader UX enablement initiatives within Bosch.
• Cross-Divisional Impact: Expand influence to other Bosch divisions, sharing best practices and driving UX maturity across the organization.
• AI & Research Technology: Develop expertise in leveraging emerging technologies like AI to revolutionize user research processes.
• Transition to Product Management/Design Leadership: Leverage deep user understanding and cross-functional experience to move into roles with more direct product ownership or design strategy.

📝 Enhancement Note: The growth path for this role is centered on becoming a subject matter expert in UX operations and enablement, with potential to influence organizational-wide adoption of user-centric practices. The ability to demonstrate tangible improvements in research efficiency and product success will be crucial for career advancement.

🌐 Work Environment

Office Type: This role is designated as "On-site" in Shanghai, implying a traditional office environment. Bosch typically operates modern, well-equipped office facilities. Office Location(s): Shanghai, China. This major metropolitan hub offers a vibrant professional environment with excellent infrastructure. Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative zones, meeting rooms, and individual workspaces designed to support both focused work and team interaction.
• Technology & Tools: Access to standard corporate IT infrastructure, including reliable internet, communication tools, and potentially dedicated research software or hardware.
• Team Interaction: Opportunities for regular face-to-face interaction with product teams, designers, and management, fostering strong working relationships and efficient problem-solving.

Work Schedule:

• A standard 40-hour work week is expected. Given the international nature of Bosch, some flexibility may be required to accommodate meetings with colleagues in different time zones. This flexibility is crucial for effective cross-functional and global collaboration.

📝 Enhancement Note: The on-site nature of the role in Shanghai suggests a preference for in-person collaboration and fostering a strong team dynamic within the local Bosch office. Candidates should be prepared for a structured corporate office setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter will assess basic qualifications and cultural fit, focusing on experience and motivation.
• Hiring Manager Interview: In-depth discussion about your experience in UX enablement, stakeholder management, and understanding of user research processes. Expect questions about how you've enabled teams previously.
• Team/Peer Interviews: Meetings with potential colleagues from Product Management, Design, and IT to assess collaborative skills and technical understanding.
• Case Study/Presentation: A common step for roles like this. You may be asked to present on a past project demonstrating your ability to design enablement programs, manage insights, or improve research processes.
• Final Interview: Potentially with a senior leader to discuss strategic fit and long-term potential within Bosch.

Portfolio Review Tips:

• Focus on Enablement: Showcase projects where you've successfully trained, supported, or embedded UX research practices within product teams. Quantify the impact if possible (e.g., "increased team confidence in conducting surveys by X%").
• Process-Oriented Examples: Include documentation or examples of workflows, user recruitment strategies, or insight repository designs you've developed.
• Problem-Solution-Outcome Structure: For any case studies, clearly articulate the problem you addressed, the solution you implemented (your enablement strategy), and the positive outcomes achieved.
• Stakeholder Collaboration: Highlight instances where you effectively managed diverse stakeholders to achieve research or enablement goals.
• AI Tool Integration Ideas: If you have experience or ideas for AI in research, present them clearly, focusing on practical application and benefits.

Challenge Preparation:

• Enablement Program Design: Be prepared to discuss how you would design an enablement program for product teams new to user research.
• User Insight Management: Think about how you would structure a knowledge hub for a company like Bosch, considering scalability and accessibility.
• Cross-Functional Collaboration Scenarios: Practice articulating how you would collaborate with IT on tool development or with Product Management on research prioritization.

📝 Enhancement Note: The emphasis on enablement and process suggests that interviewers will be looking for candidates who can demonstrate strategic thinking about how to scale UX research within a large organization, rather than just individual research skills.

🛠 Tools & Technology Stack

Primary Tools:

• User Survey Platforms: Experience with tools like SurveyMonkey, Qualtrics, Google Forms, or similar for questionnaire design and distribution.
• User Interview/Analysis Tools: Familiarity with transcription services (e.g., Otter.ai, Rev), qualitative analysis software (e.g., Dovetail, NVivo), and potentially collaboration tools for analysis sessions.
• User Recruitment Platforms: Experience with tools or methods for recruiting participants, such as UserTesting.com, Respondent.io, or internal user panels.
• Knowledge Management Systems: Proficiency with platforms like Confluence, SharePoint, Notion, or internal Bosch systems for creating and organizing user insight repositories.

Analytics & Reporting:

• Data Analysis Tools: While not the primary focus, a basic understanding of how to interpret data from surveys and analyze qualitative feedback is essential.
• Reporting Tools: Experience in creating clear, concise reports or presentations summarizing user insights for various stakeholders.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding how user insights can inform CRM strategies or how customer data might be leveraged.
• Collaboration Platforms: Proficiency with Microsoft Teams, Slack, or similar for communication and team collaboration.
• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for tracking project progress and tasks.

📝 Enhancement Note: The mention of "AI supported interview / analysis tools" indicates a forward-looking approach. Candidates with experience or a strong interest in exploring AI applications within UX research will be highly valued. Familiarity with enterprise-level tools common in large corporations like Bosch is also important.

👥 Team Culture & Values

Operations Values:

• User Centricity: A core principle that drives the need for this role – ensuring user needs are at the forefront of product development.
• Collaboration: A strong emphasis on working effectively across departments (Product, Design, IT, Market Research) to achieve shared goals.
• Efficiency & Pragmatism: Balancing rigorous research practices with practical, timely execution, especially within a corporate setting.
• Continuous Improvement: A dedication to refining processes, learning from user feedback, and evolving research methodologies.
• Data-Driven Insights: Valuing evidence-based decision-making derived from user research.

Collaboration Style:

• Partnership-Oriented: The role requires building strong, collaborative relationships with product teams to act as a trusted advisor and enabler.
• Proactive & Supportive: Acting as a resource and facilitator, empowering others rather than solely executing tasks independently.
• Clear Communication: Maintaining open and transparent communication channels with all stakeholders.
• Knowledge Sharing: Actively contributing to a culture where user insights are shared and utilized broadly.

📝 Enhancement Note: Bosch's values often center on reliability, innovation, and a commitment to quality. For this role, it translates to building robust, repeatable processes for user research enablement that consistently deliver valuable insights and contribute to high-quality products.

⚡ Challenges & Growth Opportunities

Challenges:

• Cultural Resistance: Overcoming potential inertia or skepticism within product teams regarding the value of user research or the adoption of new enablement processes.
• Resource Allocation: Balancing the demands of multiple product teams and projects with limited resources for enablement and direct research support.
• Tool Development Complexity: Collaborating with IT to develop AI tools can be complex, requiring clear requirements, iterative development, and user adoption strategies.
• Measuring Impact: Quantifying the ROI of UX enablement and user research can be challenging, requiring sophisticated metrics and reporting.
• Global Consistency: Ensuring consistent application of UX research enablement across different regions and cultures within Bosch.

Learning & Development Opportunities:

• Advanced UX Research Techniques: Deepen expertise in specialized qualitative and quantitative research methods.
• AI in Research: Gain hands-on experience with emerging AI tools and their application in user research analysis and automation.
• Organizational Change Management: Develop skills in driving adoption of new processes and fostering cultural shifts towards user-centricity.
• Cross-Functional Leadership: Enhance skills in influencing and collaborating with diverse teams and leadership levels.
• Product Development Lifecycle: Gain in-depth knowledge of hardware product development within the power tools industry.

📝 Enhancement Note: This role offers a unique opportunity to shape how user research is conducted and utilized within a major global corporation. The challenges are significant but provide fertile ground for professional growth and impact.

💡 Interview Preparation

Strategy Questions:

• "How would you design a scalable UX enablement program for product teams that have limited prior experience with user research?"
• "Describe your approach to building and managing a centralized user insights repository for a large organization like Bosch."
• "How would you collaborate with an IT department to develop AI-supported tools for interview analysis, and what key requirements would you prioritize?"
• "Imagine a scenario where a product team is resistant to conducting user research. How would you address their concerns and encourage adoption?"
• "What are the key metrics you would use to measure the success and impact of a UX enablement initiative?"

Company & Culture Questions:

• "What do you know about Bosch and our Power Tools division, and what interests you about working here?"
• "How do you see your role contributing to Bosch's overall mission of 'Invented for life'?"
• "Describe your experience working in a multinational corporate environment. How do you handle communication with international stakeholders?"
• "How do you balance professionalism with pragmatism in your work, especially when dealing with complex projects or diverse opinions?"

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the problem or need your portfolio example addresses (e.g., lack of user insights in product teams).
• Showcase the "How": Detail the specific UX enablement strategies, processes, or tools you developed and implemented.
• Highlight the "What": Present concrete outcomes and impact. Use data and examples to demonstrate the value you delivered (e.g., increased team confidence, improved product feedback quality, efficiency gains).
• Emphasize Collaboration: Discuss how you partnered with different teams (Product, Design, IT) to achieve success.
• Address AI Potential: If applicable, present your vision or experience with AI in research, focusing on practical benefits and feasibility.

📝 Enhancement Note: Candidates should prepare to discuss their strategic thinking around scaling UX research processes and their ability to influence and enable others. Demonstrating a blend of technical research knowledge and strong operational/interpersonal skills will be key.

📌 Application Steps

To apply for this UX Enabling Specialist position:

• Submit your application through the provided link on the SmartRecruiters platform.
• Tailor your Resume: Highlight experience related to UX research enablement, stakeholder management, process design, training, and working within large, multinational organizations. Use keywords from the job description like "UX Research," "User Surveys," "Qualitative Research," "Enablement," "Stakeholder Management," and "AI Tools."
• Prepare Your Portfolio: Curate 2-3 key projects that best demonstrate your experience in enabling product teams, managing user insights, or improving research processes. Focus on clear case studies with problem, solution, and measurable outcomes.
• Research Bosch: Understand the company's mission, values, and the specific focus of the Power Tools division. Consider how your role contributes to their overall objectives.
• Practice Interview Responses: Prepare answers to common interview questions, particularly those focusing on your experience with enablement, collaboration, and problem-solving in complex environments. Be ready to walk through your portfolio examples.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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