UX Designer, Vice President

📍 Job Overview

Job Title: UX Designer, Vice President

Company: JPMorgan Chase & Co.

Location: Brooklyn, NY

Job Type: Full time

Category: Employee Experience Design / User Experience Design

Date Posted: May 01, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Lead strategic design and research initiatives for complex projects within the Employee Experience domain, ensuring alignment with business objectives and user needs.

• Develop comprehensive user journeys, wireframes, prototypes, and service flows to drive end-to-end design for key touchpoints and product areas.

• Champion and integrate inclusive design principles and accessibility guidelines, fostering a culture of diversity and user-centricity.

• Collaborate closely with cross-functional teams to embed user experience design into the product development lifecycle, delivering seamless and customer-centric solutions.

• Analyze market trends, user research feedback, and data insights to inform design decisions and continuously optimize user experiences across various platforms.

📝 Enhancement Note: This role, while titled "UX Designer, Vice President," is deeply embedded within "Employee Experience." This suggests a focus on internal product and service design that impacts employees, rather than external customer-facing products. The "Vice President" title indicates a senior leadership position requiring strategic oversight, team mentorship, and significant influence on design direction and process. The emphasis on "Employee Experience" points towards a need to understand internal workflows, HR technology, and tools that enhance productivity and satisfaction for JPMorgan Chase employees.

📈 Primary Responsibilities

• Develop and execute comprehensive user experience (UX) design and research strategies for complex projects, ensuring alignment with strategic business objectives and evolving user needs across multiple product domains.

• Design detailed service flows, product features, user journeys, wireframes, and interactive prototypes for critical touchpoints, leading end-to-end design initiatives within specific functional areas.

• Drive the adoption and implementation of inclusive design practices and accessibility guidelines (e.g., WCAG standards), mentoring junior designers and cultivating a team culture that prioritizes diversity and inclusion.

• Actively collaborate with cross-functional teams, including product managers, engineers, and business stakeholders, to integrate UX design principles into the product development lifecycle, ensuring the delivery of seamless, intuitive, and customer-centric solutions.

• Analyze market trends, synthesize user research findings, and leverage data insights from various sources to inform design decisions, iterate on existing experiences, and optimize user engagement across diverse platforms and channels.

• Serve as a subject matter expert in experience strategy and inclusive design, contributing to the overall vision and execution of user-centered design at JPMorgan Chase.

• Guide and mentor junior UX designers, fostering their professional growth and ensuring adherence to design best practices and company standards.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design work (wireframing, prototyping) and strategic leadership (developing strategies, driving adoption of practices). The focus on "Employee Experience" implies a need to understand internal systems, HR platforms, and tools that support employees, rather than external customer-facing products. The Vice President title suggests leadership in setting design direction, mentoring, and influencing cross-functional teams.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, HCI, Computer Science, Psychology, or a related field is typically expected for a Vice President-level UX role.

Experience: Minimum of 5 years of progressive experience in user experience design, with a strong emphasis on strategic design, user research, and end-to-end product development.

Required Skills:

• Minimum 5+ years of experience in user experience (UX) design or a closely related field, demonstrating a progression in responsibility and impact.

• Proven ability to create visual representations of user journeys, including storyboarding, wireframing, and prototyping complex interactions and user flows.

• Demonstrated expertise in inclusive design principles and accessibility guidelines (e.g., WCAG), with a strong track record of incorporating diverse perspectives and abilities into design solutions.

• Proven ability to conceptualize and develop experiences that meet or exceed initial proposals, including the creation of transformational innovation strategies and 'north star' representations to guide customer-centric decision-making.

• Advanced technical literacy, including a deep understanding of client-side technologies, APIs, microservices, and the components of the technology stack, and how they impact user experience.

• Experience in developing and executing design/research strategies for complex projects, ensuring alignment with business objectives and user needs.

• Ability to diagram service flows and design wireframes and prototypes for key touchpoints.

• Experience collaborating with cross-functional teams to integrate UX design into product development processes.

Preferred Skills:

• Design leadership or managerial experience, with a proven track record of leading design teams and initiatives.

• Experience specifically within the financial services industry or large enterprise environments.

• Familiarity with design systems and their implementation.

• Strong understanding of Agile/Scrum methodologies and their application in design processes.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale and influence stakeholders at all levels.

📝 Enhancement Note: The "5+ years" requirement, combined with the "Vice President" title, suggests a need for a candidate who has not only mastered core UX skills but also demonstrated leadership potential and the ability to influence strategy. The "Advanced technical literacy" requirement is crucial for a VP-level role, indicating a need to understand the technical constraints and opportunities of the platform. The preferred "Design leadership or managerial experience" reinforces the expectation of leading teams and projects.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design process for at least 3-5 complex projects, demonstrating strategic thinking, user research, ideation, wireframing, prototyping, and final design execution.

• Include case studies that highlight experience with internal tools or employee-facing platforms, illustrating how design solutions improved employee productivity, satisfaction, or efficiency.

• Present examples of applying inclusive design principles and accessibility standards, detailing the specific considerations and solutions implemented.

• Demonstrate proficiency in creating service flows, user journey maps, wireframes, and interactive prototypes, with clear explanations of design decisions and rationale.

Process Documentation:

• Detail the user research methodologies employed, including participant recruitment, interview techniques, and synthesis of findings.

• Document the wireframing and prototyping process, specifying tools used and the evolution of designs based on feedback and testing.

• Illustrate the collaboration process with cross-functional teams, showing how design work was integrated into product development workflows.

• Provide examples of how accessibility standards were incorporated and validated throughout the design lifecycle.

📝 Enhancement Note: For a VP-level UX role, the portfolio should emphasize strategic impact and leadership, not just individual contributions. The focus on "Employee Experience" means that case studies demonstrating improvements to internal workflows or employee tools will be highly valued. The ability to articulate the process and rationale behind design decisions, especially in relation to business objectives and user needs, is critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Vice President-level UX Designers in New York City, with 5-10 years of experience, the estimated salary range is $142,500 - $205,000 USD annually. This range accounts for the seniority of the role, the demanding nature of the financial services industry, and the cost of living in a major metropolitan area.

Benefits:

• Comprehensive health care coverage (medical, dental, vision)

• On-site health and wellness centers

• Retirement savings plan (e.g., 401(k) with company match)

• Backup childcare services

• Tuition reimbursement programs for continued education and professional development

• Mental health support and resources

• Financial coaching and planning services

• Potential for performance-based bonuses and equity awards, typical for Vice President roles.

Working Hours: Standard full-time working hours are typically 40 hours per week. However, given the Vice President title and the nature of the financial industry, flexibility and willingness to work beyond standard hours to meet project deadlines and business needs may be expected.

📝 Enhancement Note: The provided salary range is an estimate based on general market data for similar roles and locations. Actual compensation will be determined by factors such as specific experience, skills, negotiation, and the company's internal compensation structure. The benefits listed are those explicitly mentioned in the company description, which are standard for large corporations like JPMorgan Chase.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. JPMorgan Chase is a global leader in financial services, offering a wide range of products and services including investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. This industry context implies a demanding, highly regulated environment that values precision, security, and innovation.

Company Size: JPMorgan Chase is a very large, global enterprise. As a Fortune 100 company, it employs hundreds of thousands of individuals worldwide. This scale means the company has established processes, extensive resources, and numerous opportunities for specialization and career growth, but also potential for bureaucracy and longer decision-making cycles.

Founded: 2000 (through the merger of Chase Manhattan Corporation and J.P. Morgan & Co.), but its history as JPMorgan Chase & Co. traces back over 200 years to constituent firms. This long history imbues the company with a legacy of stability and deep market expertise.

Team Structure:

• The role is within the "Employee Experience" domain, likely part of a broader Human Resources or People & Culture function.

• The UX design team may be centralized or federated within different business units, but this VP role suggests a significant leadership position overseeing a domain or a critical area within employee experience design.

Methodology:

• A focus on data-driven decision-making, leveraging user research, market analysis, and performance metrics to inform design strategies.

• Emphasis on user-centered design principles, ensuring that employee needs are at the forefront of product development.

• Likely adherence to Agile or hybrid development methodologies, requiring designers to be adaptable and integrated into iterative development cycles.

• A commitment to inclusivity and accessibility, ensuring that all employee experiences are equitable and usable by everyone.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: The "Employee Experience" focus is key. This role is about designing the tools, platforms, and processes that employees use daily to do their jobs, learn, and grow within JPMorgan Chase. This implies a need to understand internal workflows, HR technology, and the overall employee journey. The company's size and industry suggest a need for robust, scalable, and secure design solutions.

📈 Career & Growth Analysis

Operations Career Level: Vice President, User Experience Design within Employee Experience. This is a senior leadership role. It requires not only advanced UX design skills but also strategic thinking, the ability to mentor and lead others, and influence across departments. This level signifies a key contributor to the strategic direction of employee experience design at the firm.

Reporting Structure: This VP will likely report to a Senior Director or Managing Director within the HR or Employee Experience function. They will manage or provide significant guidance to a team of UX designers, researchers, and potentially content strategists focused on employee-facing products and services.

Operations Impact: The operations impact is significant, as this role directly influences the tools and platforms that enable employees to perform their jobs effectively, efficiently, and with satisfaction. Improved employee experience can lead to higher productivity, better retention rates, increased engagement, and a stronger company culture, all of which contribute to the overall success and operational efficiency of JPMorgan Chase.

Growth Opportunities:

• Leadership Expansion: Potential to lead larger teams, manage broader design portfolios within Employee Experience, or transition into more senior leadership roles within HR or Product Design.

• Specialization: Deepen expertise in specific areas such as HR technology design, internal platform strategy, or advanced user research for enterprise environments.

• Cross-Functional Mobility: Opportunities to move into product management, program management, or strategic initiatives related to employee development and organizational effectiveness within JPMorgan Chase.

• Industry Influence: As a VP at a major financial institution, there are opportunities to contribute to industry best practices in employee experience design.

📝 Enhancement Note: The "VP" title and focus on "Employee Experience" suggest a role that is pivotal in shaping the internal digital landscape for employees. Growth opportunities would likely involve expanding leadership scope, influencing broader HR technology strategy, or moving into higher-level strategic roles within the organization.

🌐 Work Environment

Office Type: This is an on-site role based in Brooklyn, NY, at a JPMorgan Chase office location. Expect a professional, corporate environment typical of a major financial institution.

Office Location(s): 4 Chase Metrotech Ctr, Brooklyn, NY 11245. This is a significant corporate office space, likely housing various business functions.

Workspace Context:

• The workspace will likely be designed to foster collaboration, with access to meeting rooms, common areas, and potentially open-plan office setups.

• As a VP, there will be expectations for a professional workspace that supports focused work and client/team interactions.

• Access to company-provided technology, software, and potentially specialized design tools will be standard.

• The environment will be fast-paced and demanding, reflecting the nature of the financial services industry and a large corporate setting.

Work Schedule: The role is full-time (40 hours/week) and on-site. While a standard schedule is expected, the Vice President level and the nature of the financial industry may necessitate flexibility and a willingness to work beyond typical hours to meet project deadlines and business demands.

📝 Enhancement Note: The on-site requirement in Brooklyn, NY, means candidates should be prepared for a traditional corporate office setting. The "Employee Experience" focus might mean the design team has a dedicated space or works within HR/People function areas, emphasizing collaboration with those teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter will assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Deeper dive into experience, leadership style, strategic thinking, and understanding of employee experience design.

• Portfolio Review & Presentation: A crucial stage where candidates present their work, focusing on case studies, design process, and impact. This will likely involve presenting to the hiring manager and potentially other senior stakeholders or team members. Expect to walk through 2-3 key projects, explaining your role, process, and outcomes.

• Team/Cross-Functional Interviews: Meetings with potential peers, direct reports (if applicable), and key cross-functional partners (e.g., Product Management, Engineering, HR leads) to assess collaboration skills and domain knowledge.

• Executive Interview: A final interview with a senior leader (e.g., Managing Director) to assess strategic alignment, leadership potential, and fit within the broader organization.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your leadership, strategic thinking, and impact on employee experience.

• Emphasize the "Why": Clearly articulate the business problem, user needs, and strategic objectives behind each project.

• Detail Your Process: Walk through your end-to-end design process, highlighting your specific contributions, decision-making rationale, and how you leveraged research and data.

• Showcase Impact: Quantify results whenever possible (e.g., improvements in efficiency, satisfaction scores, adoption rates). If exact metrics aren't available, articulate the expected or qualitative impact.

• Highlight Leadership: For a VP role, demonstrate how you guided teams, influenced stakeholders, and drove design strategy.

• Address Inclusive Design: Explicitly show how you incorporated accessibility and inclusive design principles.

• Be Prepared for Technical Questions: Given the "Advanced technical literacy" requirement, be ready to discuss how design interfaces with client-side technologies, APIs, and microservices.

Challenge Preparation:

• Be prepared for a design exercise or case study that might involve designing a solution for an employee-related problem or improving an existing internal tool.

• Practice articulating your thought process clearly and concisely, especially under time constraints.

• Prepare to discuss how you would approach a complex problem with ambiguous requirements.

• Think about how you would measure the success of your proposed solution.

📝 Enhancement Note: The portfolio review is paramount. For a VP role, it needs to demonstrate not just design execution but strategic vision and leadership. The "Employee Experience" context means case studies related to internal tools, HR platforms, or employee productivity solutions will be highly relevant.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP. Proficiency in at least one primary design tool (e.g., Figma) is essential.

• User Research & Analysis: UserTesting.com, Maze, Hotjar, Qualtrics, Google Analytics, specialized analytics platforms for internal tools.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

• Design Systems: Experience with building, maintaining, or contributing to design systems.

Analytics & Reporting:

• Expertise in utilizing analytics platforms to gather user insights and measure design impact.

• Ability to interpret data from various sources (e.g., user behavior, A/B tests, surveys) to inform design decisions.

CRM & Automation:

• While not a direct CRM role, understanding how UX design integrates with customer/employee data platforms and workflow automation tools is beneficial.

• Familiarity with how user data is managed and utilized within enterprise systems.

📝 Enhancement Note: The emphasis on "Advanced technical literacy" suggests that familiarity with the underlying technologies (APIs, microservices, client-side tech) that impact UX is crucial. This means understanding how designs will be implemented and interact with the broader tech stack is a key expectation.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of employees, ensuring intuitive and effective experiences.

• Data-Driven: Decisions are informed by research, analytics, and measurable outcomes, focusing on impact and continuous improvement.

• Collaboration: A strong emphasis on working effectively with cross-functional teams, fostering open communication and shared ownership.

• Inclusivity & Accessibility: A dedication to designing for all users, ensuring equitable and accessible experiences for everyone within the organization.

• Innovation: Encouraging creative problem-solving and exploring new approaches to enhance employee experience and productivity.

• Excellence: Striving for high-quality design, meticulous execution, and a commitment to best practices in UX and design leadership.

Collaboration Style:

• Integrated: Designers are expected to be deeply embedded within product teams, working closely with product managers, engineers, and business stakeholders throughout the development lifecycle.

• Consultative: As a VP, the role involves guiding and advising teams, facilitating design discussions, and building consensus.

• Proactive: Identifying opportunities for improvement and initiating design efforts rather than waiting for tasks to be assigned.

• Transparent: Openly sharing work, feedback, and design rationale to foster understanding and alignment.

📝 Enhancement Note: The values of a multinational financial institution like JPMorgan Chase, combined with a focus on "Employee Experience," will likely emphasize reliability, security, efficiency, and a commitment to diversity and inclusion. The UX team's role is to translate these corporate values into tangible digital experiences for employees.

⚡ Challenges & Growth Opportunities

Challenges:

• Scale and Complexity: Designing for a global enterprise with diverse employee needs, legacy systems, and intricate workflows can be challenging.

• Navigating Bureaucracy: Large organizations often have established processes and hierarchies that can impact design agility and speed.

• Balancing Innovation with Stability: Implementing cutting-edge design solutions while ensuring the stability and security required in the financial sector.

• Driving Adoption: Persuading stakeholders and users to adopt new tools and processes, especially if they represent significant changes from existing workflows.

• Measuring Impact: Quantifying the ROI of employee experience design initiatives can be complex, requiring sophisticated data analysis and stakeholder buy-in.

Learning & Development Opportunities:

• Executive Leadership Development: Formal programs and on-the-job training for leadership skills, strategic planning, and managing large teams.

• Industry Conferences & Workshops: Opportunities to attend leading UX and HR technology conferences to stay abreast of trends and best practices.

• Specialized Certifications: Pursuing certifications in areas like accessibility, user research, or specific design methodologies.

• Mentorship: Access to senior leaders within JPMorgan Chase for guidance and career advice.

• Cross-Functional Exposure: Opportunities to learn about different business units and functions within the firm, broadening understanding of the overall enterprise.

📝 Enhancement Note: The challenges are inherent to working in a large, complex, and regulated industry. The growth opportunities are significant, given the scale of the organization and the potential for impact within a critical function like Employee Experience.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a design strategy for a complex employee-facing product. What were the key considerations, and how did you align it with business objectives?" (Focus on strategic thinking, business acumen, and process.)

• "How do you approach balancing user needs with technical constraints and business requirements in a large enterprise context?" (Highlight your problem-solving skills and pragmatic approach.)

• "Walk us through your process for integrating inclusive design and accessibility into your UX workflow from inception to delivery." (Demonstrate your commitment to these principles and your practical application.)

Company & Culture Questions:

• "What interests you specifically about designing for Employee Experience at JPMorgan Chase, given our industry and scale?" (Research the company's mission, values, and any recent initiatives related to employee development or digital transformation.)

• "How do you foster a collaborative design environment and work effectively with non-design stakeholders (e.g., Product Managers, Engineers, HR Business Partners)?" (Be prepared to share examples of successful cross-functional collaboration.)

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project, followed by a deep dive into your specific role, the problem statement, your process, key design decisions, challenges faced, and the final outcomes/impact.

• Visuals: Use clear, concise visuals. Ensure prototypes are interactive if possible. Highlight key artifacts like user flows, wireframes, and final UI designs.

• Storytelling: Frame each project as a narrative – the challenge, the journey, and the resolution. Make it engaging.

• Quantify Impact: Wherever possible, present data that demonstrates the success of your designs. If quantitative data is limited, discuss qualitative improvements or expected benefits.

• Address the "VP" Lens: Emphasize strategic thinking, leadership, problem-solving, and how you influenced outcomes beyond just creating interfaces.

📝 Enhancement Note: Preparing for this role requires demonstrating strategic thinking, leadership, and a deep understanding of user experience principles within a corporate, financial services context, specifically for internal employee platforms. Be ready to discuss how your design work drives productivity, efficiency, and satisfaction for employees.

📌 Application Steps

To apply for this UX Designer, Vice President position:

• Submit your application through the provided link on the JPMorgan Chase careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in strategic design, employee experience, inclusive design, and leadership. Select case studies that best demonstrate your ability to solve complex problems for internal users and showcase your end-to-end design process.

• Resume Optimization: Clearly articulate your years of experience, specific responsibilities, and achievements, using keywords relevant to UX design, experience strategy, leadership, and financial services (if applicable). Quantify your impact whenever possible.

• Interview Preparation: Thoroughly research JPMorgan Chase, its values, and its Employee Experience function. Prepare to discuss your portfolio in detail, focusing on your strategic contributions, leadership approach, and how you drive user-centric design in a large enterprise. Practice articulating your answers to common UX and leadership interview questions.

• Company Research: Understand the company's position in the financial industry, its commitment to innovation, and its focus on employee development. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.