UX Designer – Service Design

📍 Job Overview

Job Title: UX Designer – Service Design

Company: TEKsystems

Location: Washington, District of Columbia, USA

Job Type: CONTRACTOR

Category: Operations - Service Design & User Experience

Date Posted: August 25, 2025

Experience Level: Expert Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on enhancing user experiences across digital and service touchpoints, aligning with GTM strategies through user-centric design principles.

• The UX Designer will be instrumental in translating stakeholder needs and user requirements into functional and accessible design solutions.

• Key responsibilities include managing the design lifecycle from discovery through implementation, ensuring efficient resource planning and project execution.

• This position requires a strong understanding of design thinking, agile methodologies, and the ability to facilitate collaborative design processes to drive product innovation.

📝 Enhancement Note: While the job title is "UX Designer – Service Design," the responsibilities and required skills strongly indicate a role within the broader GTM operations or product development lifecycle, focusing on user experience as a critical component of service delivery and customer engagement. The emphasis on stakeholder needs, user requirements, and product roadmaps suggests a strategic operational function.

📈 Primary Responsibilities

• Conduct comprehensive stakeholder interviews to deeply understand user goals, pain points, and overall perspectives relevant to service delivery.

• Analyze user requirements and translate them into actionable design specifications and interactive wireframes for applications and services.

• Implement accessible design principles and best practices to ensure inclusivity and usability for all users.

• Manage and facilitate project design reviews, ensuring alignment with user-centered design practices and project objectives.

• Lead resource planning and execution for all project work related to application and service design, optimizing for efficiency.

• Develop and maintain a strong portfolio demonstrating user-centered design practices across various digital and service touchpoints.

• Facilitate design sprints, workshops, and co-creation sessions to foster innovation and gather diverse input.

• Create and utilize personas, user flows, user/journey maps, storyboards, and wireframes to articulate design concepts and user journeys.

• Present ideas, research findings, and design solutions clearly and effectively through excellent written and verbal communication.

• Design interactive wireframes, mockups, and style guides for web applications, ensuring a consistent and intuitive user interface.

• Collaborate with cross-functional teams, including product management and development, to ensure seamless integration of UX design into the product lifecycle.

• Coach technical teams on Agile Product Management and iterative product delivery best practices, promoting a culture of continuous improvement.

• Organize and manage product backlogs, user stories, and developer issues using common product management tools.

• Lead and train team members in common agile ceremonies, such as Sprint Planning, Refinements, Daily Standups, Team Retros, and Sprint Demos.

• Communicate product vision, updates, and performance metrics to stakeholders, including senior leadership, ensuring transparency and alignment.

📝 Enhancement Note: The core responsibilities blend traditional UX design with elements of product management and operations, particularly in areas like resource planning, agile coaching, and stakeholder communication. This suggests a role that bridges design execution with strategic product operations.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of directly related experience in User Experience (UX) Design, with a strong emphasis on Service Design.

• Proven experience in Product Operations and Development, encompassing discovery, user research, design consultation, and product strategy.

• Demonstrated capability in driving digital product strategy, ensuring alignment with institutional objectives and stakeholder needs.

• Experience coaching technical teams in Agile Product Management and iterative product delivery.

Required Skills:

• User Experience Design: Expertise in creating intuitive and effective user interfaces and experiences.

• Service Design: Proven ability to design and improve services across multiple touchpoints.

• Stakeholder Interviews: Skill in conducting interviews to elicit needs, goals, and pain points.

• User Requirements Analysis: Ability to analyze and translate user needs into design specifications.

• Interactive Wireframing: Proficiency in creating detailed, interactive wireframes for applications.

• Accessible Design: Demonstrated experience implementing accessible design principles (e.g., WCAG).

• Project Design Reviews: Experience managing and facilitating design review processes.

• Resource Planning: Ability to plan and allocate resources effectively for design projects.

• Human-Centered Design: Deep understanding and application of human-centered design principles.

• Design Thinking: Proficiency in design thinking methodologies for problem-solving.

• Agile Methodologies: Experience working within Agile development frameworks (Scrum, Kanban).

• Design Sprints & Workshops: Skilled in facilitating collaborative design sessions.

• User Journey Mapping: Ability to create detailed user and journey maps.

• Wireframing: Proficiency in creating various levels of wireframes.

• Communication Skills: Excellent written and verbal communication for clear presentation of ideas and findings.

• Visual Design Tools: Fluency with industry-standard tools such as Figma, Sketch, or Adobe XD.

Preferred Skills:

• Product Operations: Experience specifically within a Product Operations function.

• Product Strategy: Proven ability to contribute to and drive product strategy.

• Agile Coaching: Experience in coaching development teams on agile practices.

• Product Roadmaps: Experience creating and managing detailed product roadmaps.

• Product Management Tools: Familiarity with tools like Clickup and GitLab for backlog management.

• Cross-functional Collaboration: Ability to work effectively with diverse teams.

• Data Analysis for Design: Understanding how to leverage data to inform design decisions.

📝 Enhancement Note: The "Expert Level" designation and the breadth of responsibilities, including agile coaching and product roadmap management, suggest that candidates with a strong blend of UX expertise and product operations acumen will be highly preferred. The mention of Clickup and GitLab points to a modern, agile development environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio is mandatory, showcasing a deep understanding of user-centered design practices.

• The portfolio should demonstrate experience across both digital interfaces and broader service touchpoints, highlighting the end-to-end user journey.

• Include case studies that detail your process from problem identification and user research to solution design and implementation.

• Showcase examples of interactive wireframes, mockups, and style guides created for web applications.

• Projects should reflect proficiency in human-centered design, design thinking, and agile methodologies.

• Evidence of managing project design reviews and demonstrating successful resource planning and execution is crucial.

Process Documentation:

• Demonstrate experience in documenting design processes, including user research methodologies, wireframing techniques, and prototyping.

• Provide examples of how you have facilitated design sprints, workshops, and co-creation sessions, including documentation of outcomes.

• Show evidence of managing product backlogs, user stories, and tracking developer issues using product management tools.

• Detail your approach to creating and managing product roadmaps and prioritizing features.

• Illustrate how you communicate product vision, updates, and performance metrics to stakeholders, including leadership.

📝 Enhancement Note: The emphasis on a strong portfolio and process documentation highlights the need for candidates to not only showcase their design skills but also their ability to manage the design process effectively within an operational framework, including collaboration and communication.

💵 Compensation & Benefits

Salary Range:

• The hourly pay range for this position is $50.00 - $70.00 USD.

• 📝 Enhancement Note: This range is competitive for an expert-level UX Designer role in the Washington D.C. metropolitan area, particularly for contract positions requiring specialized skills in service design and product operations. The rate reflects the need for significant experience, demonstrated expertise in multiple methodologies, and the ability to contribute strategically.

Benefits:

• Medical, Dental & Vision Insurance: Comprehensive coverage for health and wellness.

• Critical Illness, Accident, and Hospital Coverage: Additional insurance for specific health events.

• 401(k) Retirement Plan: Options for pre-tax and Roth post-tax contributions to support long-term financial planning.

• Life Insurance: Voluntary Life & Accidental Death & Dismemberment (AD&D) coverage for employees and dependents.

• Short and Long-Term Disability: Income protection in case of inability to work due to illness or injury.

• Health Spending Account (HSA): A tax-advantaged savings account for healthcare expenses.

• Transportation Benefits: Assistance with commuting costs.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Time Off/Leave: Paid Time Off (PTO), Vacation, or Sick Leave, accrued based on employment terms.

Working Hours:

• The standard working hours are 40 hours per week.

• 📝 Enhancement Note: While a standard 40-hour week is stated, the hybrid nature of the role in Washington D.C. suggests flexibility in scheduling, common in contract roles. Operations professionals often need to adapt working hours to accommodate cross-functional team needs and project deadlines, especially in agile environments.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• TEKsystems operates within the IT Services and Staffing industry, a sector that is crucial for supporting the digital transformation and operational efficiency of businesses across all other industries. This context means the company and its clients are often at the forefront of technological adoption and process innovation, requiring adaptable and forward-thinking operational approaches.

• 📝 Enhancement Note: As a staffing and services provider, TEKsystems likely fosters a culture that values agility, client-centricity, and a deep understanding of various industry needs, which directly impacts how operations roles are structured and performed.

Company Size:

• TEKsystems is a large organization, with 80,000 employees globally. This scale suggests robust internal processes, significant resources, and opportunities for professional development within a structured framework.

• 📝 Enhancement Note: Working within a large organization like TEKsystems means operations professionals can expect established best practices, but also potentially more formal processes and a need to navigate larger structures for collaboration and decision-making.

Founded:

• TEKsystems is an Allegis Group company. While the exact founding date of TEKsystems isn't provided, Allegis Group was founded in 1997. This history indicates a company with established market presence and experience in talent solutions.

• 📝 Enhancement Note: A long-standing presence in the market implies stability and a mature understanding of operational demands within the IT and staffing sectors.

Team Structure:

• The UX Designer will likely be part of a project-based team or a dedicated design/product team within a client engagement managed by TEKsystems.

• Team Size and Specialization: Teams can vary significantly depending on the client and project scope. The UX Designer will work alongside Product Managers, Developers, QA Engineers, and potentially Business Analysts.

• Reporting Structure: The designer will likely report to a Project Manager, Team Lead, or a Design Manager, with dotted-line reporting to client stakeholders.

• Cross-functional Collaboration: Collaboration is expected to be high, requiring close interaction with development teams, product owners, and business stakeholders to ensure design alignment with business goals and technical feasibility.

Methodology:

• Data Analysis and Insights: Operations within TEKsystems and its client projects will heavily rely on data analysis to understand user behavior, project performance, and resource allocation.

• Workflow Planning and Optimization: Emphasis on efficient workflow design and continuous optimization to meet project timelines and client expectations.

• Automation and Efficiency Practices: Adoption of tools and practices that automate repetitive tasks and improve overall operational efficiency is likely a core focus.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: The company's position as a large IT services provider means the operations environment will be dynamic, focused on project delivery, and require adaptability to various client needs and technology stacks.

📈 Career & Growth Analysis

Operations Career Level:

• This role is classified as "Expert Level," signifying a senior position requiring substantial experience and a high degree of autonomy.

• It implies a deep understanding of UX principles, service design methodologies, and the ability to lead design initiatives, mentor junior designers, and influence project direction.

Reporting Structure:

• The UX Designer will likely report to a Project Manager or Delivery Lead within TEKsystems, and have strong collaborative ties with client-side Product Managers and development leads.

Operations Impact:

• The UX Designer's work directly impacts the success of client projects by ensuring that products and services are user-friendly, efficient, and meet customer needs.

• A strong UX/Service Design can lead to increased customer satisfaction, improved conversion rates, reduced support costs, and enhanced brand loyalty for the clients.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in Agile coaching, product operations, and advanced UX research techniques.

• Leadership Development: Potential to lead design teams on larger projects, mentor junior designers, and take on more strategic product roles.

• Specialization: Focus on becoming a specialist in Service Design, UX Strategy, or Product Management within the IT services domain.

• Client Exposure: Gain experience working with a diverse range of clients and industries, broadening exposure to different operational challenges and solutions.

• Continuous Learning: Access to TEKsystems' resources and potentially client-provided training for staying current with design tools and methodologies.

📝 Enhancement Note: The "Expert Level" designation and the hybrid nature of the role (working with TEKsystems and their clients) offer significant growth potential, particularly in bridging design with operational execution and strategic product thinking.

🌐 Work Environment

Office Type:

• This is a hybrid position, meaning the designer will split their time between working remotely and working from a physical office location.

• 📝 Enhancement Note: Hybrid roles typically offer a balance of focused remote work and collaborative in-office sessions, allowing for flexibility while maintaining team cohesion and access to physical resources.

Office Location(s):

• The primary office location is Washington, D.C.

• Workspace Context:

  • The workspace will likely be dynamic, adapting to client project needs. This could involve co-working spaces, client offices, or dedicated TEKsystems project sites.

• The environment is expected to be collaborative, with opportunities to interact with project teams, client stakeholders, and other TEKsystems professionals.

• Access to standard office technology, collaboration tools, and potentially specialized design hardware or software at the office locations.

Work Schedule:

• The role is based on a 40-hour work week, with flexibility often available for hybrid arrangements.

• 📝 Enhancement Note: Operations professionals in such roles may need to adjust their schedules to accommodate project deadlines, client meeting times across different time zones, and team collaboration needs, particularly during critical project phases.

📝 Enhancement Note: The hybrid nature in a major metropolitan area like Washington D.C. implies a professional, potentially fast-paced environment with a strong emphasis on collaborative problem-solving and efficient project delivery.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial screening call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, walking through key projects, design process, and outcomes. Be prepared to discuss your role, contributions, and the impact of your work.

• Skills-Based Interview: Interviews focusing on specific UX and service design skills, methodologies (human-centered design, design thinking, agile), and problem-solving approaches. Expect scenario-based questions.

• Stakeholder/Client Interview: Potentially an interview with client stakeholders to assess alignment with project needs and team dynamics.

• Final Interview: May involve a more in-depth discussion about strategic thinking, leadership potential, and overall fit with TEKsystems' client delivery model.

Portfolio Review Tips:

• Curate Select Projects: Choose 3-5 of your strongest projects that best represent the skills and experience required for this role, particularly those showcasing service design and complex application wireframing.

• Structure Your Narrative: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your specific contributions, the tools used, and the measurable outcomes or impact.

• Highlight Process: Emphasize your understanding and application of human-centered design, design thinking, and agile methodologies. Show how you iterate and adapt based on feedback.

• Demonstrate Collaboration: Showcase how you worked with stakeholders, product managers, and developers.

• Focus on Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced user errors, increased satisfaction scores).

• Prepare for Questions: Anticipate questions about your design decisions, challenges faced, and how you handle feedback.

Challenge Preparation:

• Be prepared for a potential design exercise or case study, which might involve analyzing a problem, proposing a solution, and outlining the design process.

• Practice presenting your portfolio concisely and engagingly, focusing on key insights and outcomes.

• Brush up on common UX challenges, design thinking frameworks, and agile principles.

• Prepare to discuss how you manage project timelines, resources, and stakeholder expectations in a hybrid or remote setting.

📝 Enhancement Note: A robust portfolio presentation is critical. Candidates should prepare to articulate not just the what but the why and how of their design process, demonstrating strategic thinking and operational execution.

🛠 Tools & Technology Stack

Primary Tools:

• Visual Design & Prototyping: Figma, Sketch, Adobe XD (fluency required).

• Wireframing Tools: Balsamiq, Axure RP, or similar for creating interactive wireframes.

• Project Management/Backlog Tools: Clickup, GitLab (or similar like Jira, Asana) for managing user stories and developer issues.

• Collaboration Platforms: Microsoft Teams, Slack, Zoom for communication and virtual meetings.

Analytics & Reporting:

• Experience with analytics tools like Google Analytics, Mixpanel, or Amplitude to understand user behavior and inform design decisions.

CRM & Automation:

• While not explicitly mentioned, understanding CRM systems (like Salesforce) and automation workflows can be beneficial for context in service design and product strategy.

• Familiarity with integration concepts is helpful for understanding how different systems interact within a user's journey.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is non-negotiable. Experience with project management and backlog tools like Clickup and GitLab is specifically highlighted as a preference, indicating their use within the client's environment.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value driving all design and product decisions, ensuring solutions meet user needs and expectations.

• Collaboration: Strong emphasis on working effectively with cross-functional teams, including product management, engineering, and business stakeholders.

• Agility & Adaptability: Embracing agile methodologies and adapting to changing project requirements and client needs.

• Efficiency & Optimization: A drive to improve processes, streamline workflows, and deliver solutions efficiently.

• Data-Driven Decision Making: Utilizing data and user research to inform design choices and measure impact.

Collaboration Style:

• Cross-functional Integration: Actively participating in team discussions, providing design input throughout the product development lifecycle.

• Process Review & Feedback: Openness to receiving and providing constructive feedback on designs and processes.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings with team members.

• Proactive Communication: Maintaining clear and consistent communication with all stakeholders to ensure alignment and manage expectations.

📝 Enhancement Note: The culture likely emphasizes a blend of creative problem-solving and rigorous execution, common in project-based environments. Adaptability and strong communication are key to success in a role that interfaces with both TEKsystems' operational standards and client-specific requirements.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively managing diverse and sometimes conflicting requirements from various stakeholders.

• Navigating Client Environments: Adapting to different client cultures, processes, and technology stacks.

• Rapid Iteration: Working in agile environments that require quick turnaround times for design changes and implementations.

• Quantifying Design Impact: Clearly demonstrating the ROI and business value of UX/Service Design efforts.

• Keeping Pace with Technology: Continuously learning and adapting to new design tools, methodologies, and emerging technologies.

Learning & Development Opportunities:

• Skill Advancement: Opportunities to gain certifications or specialized training in areas like advanced service design, UX strategy, or product management software.

• Industry Conferences: Potential to attend industry events and conferences to stay abreast of the latest trends in UX and service design.

• Mentorship: Access to experienced design leaders and product managers within TEKsystems or client organizations for guidance and career development.

• Cross-functional Exposure: Learning about different aspects of the product lifecycle and business operations through close collaboration.

📝 Enhancement Note: The challenges presented are typical for expert-level roles in consulting or project-based environments, offering significant opportunities for professional growth and skill diversification.

💡 Interview Preparation

Strategy Questions:

• Operational Strategy: "How would you approach designing a new service for X target audience, considering our current operational constraints and stakeholder goals?" (Prepare to outline your process, including research, ideation, prototyping, and testing).

• Collaboration & Management: "Describe a time you had to manage conflicting design feedback from multiple stakeholders. How did you resolve it?" (Focus on communication, negotiation, and prioritizing user needs). "How do you coach technical teams on agile product management best practices?"

• Problem-Solving: "Imagine our application has a high drop-off rate in the onboarding process. How would you diagnose the issue and what design solutions would you propose?" (Demonstrate your analytical approach and iterative design process).

Company & Culture Questions:

• "What do you know about TEKsystems and our approach to client services?" (Research TEKsystems' mission, values, and service offerings).

• "How do you see your skills in service design and UX contributing to our client's success?" (Connect your expertise to client outcomes).

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem or user need your project addressed.

• Walk Through Your Process: Detail the steps you took, highlighting key research findings, design decisions, and iterations. Use visuals effectively.

• Showcase Collaboration: Explain how you worked with product managers, developers, and other stakeholders.

• Highlight Impact: Quantify results and demonstrate the business value of your design solutions. Use metrics where possible.

• Be Prepared for Deep Dives: Anticipate detailed questions about specific design choices, technical constraints, and your reasoning.

• Practice Your Delivery: Ensure your presentation is clear, concise, engaging, and within the allocated time.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills, but also strategic thinking, operational awareness (agile, resource planning), and strong stakeholder management capabilities, aligning with the expert-level expectations.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the TEKsystems careers site.

• Resume Optimization: Tailor your resume to highlight experience in UX design, service design, human-centered design, design thinking, agile methodologies, and product operations. Use keywords from the job description and quantify achievements with metrics.

• Portfolio Preparation: Ensure your portfolio is up-to-date, well-organized, and includes case studies that showcase your expertise in user-centered design, wireframing, and service design. Be ready to present it effectively.

• Company Research: Familiarize yourself with TEKsystems' services, values, and their approach to client engagements. Understand the IT services and staffing industry context.

• Interview Practice: Prepare for behavioral questions, scenario-based questions, and be ready to discuss your portfolio in detail, emphasizing your operational thinking and collaborative approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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