UX Designer Senior

📍 Job Overview

Job Title: Senior UX Designer
Company: 2brains
Location: Santiago, Santiago Metropolitan Region, Chile
Job Type: Full-time
Category: User Experience (UX) Design / Product Design Operations
Date Posted: September 23, 2025
Experience Level: Senior (5-10 years)
Remote Status: On-site

🚀 Role Summary

• Design user experiences and interaction flows for digital products within the banking and insurance sectors, ensuring alignment with core business objectives and strategic goals.
• Conduct comprehensive user research, usability testing, and heuristic evaluations to gather insights and validate design solutions, driving a data-informed product development lifecycle.
• Develop and iterate on wireframes, mockups, and prototypes across various fidelity levels, applying best practices in user-centered design and information architecture.
• Collaborate closely within agile development teams, working alongside UX/UI designers, developers, and stakeholders to ensure seamless implementation of designed experiences.
• Define and maintain design systems and patterns, promoting consistency, scalability, and efficiency across multiple platforms and product lines.

📝 Enhancement Note: While the title is "UX Designer Senior," the responsibilities and required skills suggest a role heavily focused on product design operations, process implementation, and cross-functional collaboration within an agile framework, typical of a senior-level contributor in a growth-stage digital product company. The emphasis on banking/insurance sectors indicates a need for domain-specific understanding in operations.

📈 Primary Responsibilities

• Architect user journeys and interaction flows that directly support business objectives in the secure banking and insurance domains, translating strategic imperatives into intuitive user experiences.
• Lead user discovery initiatives, identifying user needs, pain points, and expectations, and establishing clear convergence points with strategic business requirements through effective research methodologies.
• Produce a range of design artifacts, including wireframes, user flows, mockups, and interactive prototypes (low to high fidelity), utilizing appropriate prototyping techniques for each project stage.
• Execute rigorous user research protocols, including usability testing sessions, heuristic reviews, and user interviews, to gather qualitative and quantitative data for design validation and iteration.
• Analyze user behavior data, conversion metrics, and feedback to inform design decisions and identify opportunities for continuous improvement in user engagement and task completion.
• Establish and evolve design patterns and standards that enhance user experience and align with business scalability needs, contributing to the overall product design system.
• Actively participate in agile ceremonies (sprint planning, daily stand-ups, retrospectives) and collaborate effectively within multidisciplinary teams, ensuring clear communication and coordinated efforts with fellow designers, developers, and product owners.
• Document all design deliverables meticulously, maintain clear communication channels with clients and internal development teams, and facilitate smooth handoffs.
• Proactively plan and organize design tasks in alignment with project timelines and team capacity, fostering a culture of continuous improvement within the design process and advocating for user-centricity.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process ownership and impact measurement, common in operations-focused roles. The need to "Plan and organize tasks in conjunction with the design team" and "foster continuous improvement of the user experience" points to operationalizing design practices.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• 5-10 years of proven experience in User Experience (UX) design, with a focus on product design and user-centered methodologies.
• Demonstrated experience in roles requiring process optimization, workflow design, and implementation of design standards.

Required Skills:

• Figma Proficiency: Advanced expertise in Figma for wireframing, prototyping, and collaborative design workflows.
• Enterprise Banking/Insurance Domain Experience: Proven experience working with applications and processes within the banking and insurance sectors, specifically enterprise-level solutions.
• User Research & Testing: Demonstrated ability to plan, conduct, and analyze user research, usability testing, and heuristic evaluations.
• Wireframing & Information Architecture: Deep understanding of information architecture principles, content hierarchy, and proficiency in creating detailed wireframes and user flows.
• Prototyping: Skill in creating interactive prototypes across various fidelity levels to effectively communicate design concepts and user interactions.
• Agile Methodologies: Experience working within agile development environments and cross-functional teams, understanding of Scrum or Kanban principles.
• Design Systems: Knowledge of creating, maintaining, and applying design systems and component libraries.
• Digital Accessibility (WCAG): Understanding and application of digital accessibility standards (e.g., WCAG) and inclusive design principles.
• Collaboration Tools: Proficient use of tools such as Jira, Confluence, and Miro for project management, documentation, and team collaboration.
• Operating System Guidelines: Familiarity with specific design guidelines for iOS and Android operating systems.

Preferred Skills:

• Dual Platform Experience: Experience with applications, ideally with a background in roles that have covered multiple platforms.
• Design System Management: Experience in establishing or significantly contributing to the evolution of design systems.
• Metrics Definition & Tracking: Knowledge of defining and tracking key user experience metrics and performance indicators.
• Analytics Tools: Experience with analytics platforms like Google Analytics for user behavior analysis.
• Product Design Mentality: A strong product-centric mindset with a focus on delivering business value through design.

📝 Enhancement Note: The "Preferred Skills" section, particularly "Metrics Definition & Tracking" and "Product Design Mentality," aligns with operationalizing design by focusing on measurable outcomes and strategic business alignment. The requirement for "Autonomía colaborativa" suggests a need for self-management within a team structure, a key operational trait.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 detailed case studies demonstrating your UX design process from problem identification to solution implementation and impact.
• Problem-Solution-Outcome: Each case study should clearly articulate the problem addressed, the user research conducted, design decisions made, the solution developed, and the measurable business or user outcomes achieved.
• Process Visualization: Visually represent key design artifacts such as user flows, wireframes, prototypes, and usability testing reports within your case studies.
• Impact Metrics: Quantify the impact of your design work with relevant metrics, such as improvements in conversion rates, task completion times, user satisfaction scores (e.g., NPS, CSAT), or reduction in support tickets.
• Design System Contribution: If applicable, include examples of your involvement in creating, maintaining, or evolving design systems or style guides.

Process Documentation:

• Demonstrate experience in documenting design processes, user research findings, and usability test results effectively for team and stakeholder consumption.
• Provide examples of how you've contributed to or utilized design system documentation for consistency and scalability.
• Showcase familiarity with documenting design specifications for developers, ensuring accurate implementation of user experiences.

📝 Enhancement Note: The emphasis on "measurable business or user outcomes achieved" and "Quantify the impact of your design work with relevant metrics" strongly suggests an operational requirement for demonstrating ROI and efficiency improvements through design, a core tenet of operations roles.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for a Senior UX Designer in Santiago, Chile, with 5-10 years of experience, particularly within the technology and financial services sectors, the estimated salary range is CLP $2,500,000 - $4,000,000 CLP per month. This range accounts for the specialized skills in banking/insurance, agile methodologies, and advanced tool proficiency required for this role.

Benefits:

• Health Insurance: Comprehensive health insurance coverage.
• Birthday Off: A dedicated day off to celebrate your birthday.
• Training Opportunities: Access to meetups, internal training sessions, and external talks for continuous learning and development.
• Flexible Work Environment: A dynamic and adaptable work setting.
• Extra Vacation Days: Additional vacation days beyond the legal minimum, promoting work-life balance.
• Specialization Courses: Subsidized or sponsored courses for professional specialization.
• Internal Talks: Opportunities to participate in and contribute to internal knowledge-sharing sessions.
• Company Computer: Provision of a company-provided computer to facilitate work.
• Associate Discounts: Discounts available at affiliated stores.

Working Hours:

• Standard full-time working hours, estimated at 40 hours per week, with a flexible and dynamic work environment that may allow for some adaptation while ensuring project deliverables and team collaboration are met.

📝 Enhancement Note: The salary estimate is based on research for senior tech roles in Santiago, Chile, considering the company's stated focus on digital transformation and the specialized domain (banking/insurance). Benefits are derived directly from the provided text, highlighting aspects valuable to operations professionals focused on efficiency and continuous learning.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Digital Transformation Consulting. 2brains operates at the intersection of strategy, design, and technology, focusing on building digital futures for clients, particularly in the financial services sector. Company Size: Over 480 professionals. This size suggests a well-established company with structured teams and processes, offering opportunities for collaboration across various disciplines and potential for operational efficiency at scale. Founded: While the founding date isn't provided, the company's description as a leader in digital innovation and its substantial team size indicate a mature organization with a proven track record.

Team Structure:

• Agile Cells: The company operates with agile "cells," implying cross-functional, autonomous teams focused on specific projects or client needs.
• Reporting Structure: Likely a matrixed structure where designers report both to design leadership and project/product leads within agile cells, fostering both specialized growth and project accountability.
• Cross-functional Collaboration: High emphasis on collaboration between UX/UI designers, developers, stakeholders, and clients. The role requires seamless integration within these multidisciplinary teams.

Methodology:

• Agile Development: Core operational methodology, emphasizing iterative development, continuous feedback, and rapid adaptation.
• User-Centered Design: A fundamental approach, integrating user research and testing throughout the product development lifecycle.
• Data-Driven Decision Making: Reliance on user behavior data and metrics to inform design and business strategies, a key operational principle.
• Process Improvement: An ongoing focus on refining workflows and enhancing user experiences, indicative of an operations-minded culture.

Company Website: 2brains.lat

📝 Enhancement Note: The company's focus on digital transformation and its large, agile team structure suggest an environment where operational efficiency, process adherence, and measurable impact are highly valued. The specialized nature of their work in banking and insurance implies a need for robust operational processes to ensure compliance and security.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This level signifies a high degree of autonomy, expertise, and the ability to mentor junior team members. In an operations context, this role is expected to contribute to the refinement and implementation of design processes and standards, impacting overall team efficiency and product quality. Reporting Structure: The role likely reports to a Design Lead or Head of Product Design, with direct collaboration and day-to-day guidance from product managers or scrum masters within agile teams. This structure supports both specialized design development and project-specific operational execution. Operations Impact: The UX Designer's work is critical to the success of digital products, directly influencing user adoption, engagement, satisfaction, and conversion rates. By designing intuitive and efficient user experiences, this role contributes significantly to revenue generation and client retention, key operational metrics for 2brains.

Growth Opportunities:

• Leadership in Design Operations: Potential to grow into roles focused on managing design systems, establishing design operational processes, or leading design initiatives within specific client projects.
• Specialization: Deepen expertise in UX for financial services, accessibility, or advanced prototyping techniques through client projects and company-provided training.
• Mentorship: Opportunity to mentor junior designers, contributing to the team's overall skill development and operational capacity.
• Client-Facing Roles: Develop skills in client communication, strategic consultation, and project management, paving a path towards client success or account management roles within the operations framework.

📝 Enhancement Note: The growth opportunities emphasize a progression within operational aspects of design, such as process management and mentorship, aligning with typical career paths for senior professionals in operations-oriented roles.

🌐 Work Environment

Office Type: The role is described as "On-site," indicating a physical office presence in Santiago. This suggests a traditional office environment designed to foster collaboration and team cohesion. Office Location(s): Santiago, Santiago Metropolitan Region, Chile. Specific office details are not provided but can be assumed to be in a professional business district within Santiago.

Workspace Context:

• Collaborative Environment: The emphasis on agile cells and cross-functional collaboration suggests a workspace designed to facilitate interaction, brainstorming, and shared problem-solving among team members.
• Tools and Technology: Access to modern design and collaboration tools (Figma, Jira, Miro) is expected, supporting efficient workflow and communication.
• Team Interaction: Opportunities for regular interaction with a diverse team of designers, developers, product managers, and potentially client representatives.

Work Schedule:

• A standard full-time schedule, likely aligning with typical business hours in Chile. The mention of a "flexible and dynamic work environment" may offer some degree of flexibility in daily scheduling, provided project needs and team collaboration are maintained, a common practice in operations that balances efficiency with employee well-being.

📝 Enhancement Note: The on-site requirement, coupled with the mention of a "flexible and dynamic work environment," suggests an office culture that values in-person collaboration while potentially offering some autonomy in managing daily work routines, a balance often sought in operations to optimize team synergy and individual productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and portfolio to assess experience, skills, and cultural fit. Prepare to highlight your most relevant UX operations and design process examples.
• Technical Interview/Portfolio Review: A session focused on your portfolio, where you'll likely walk through case studies, discuss your design process, and answer questions about your experience with specific tools and methodologies (Figma, agile, user research). Be ready to articulate the operational aspects of your design work – how you improved processes, ensured efficiency, or measured impact.
• Skills Assessment/Challenge: Potentially a design challenge or case study exercise to evaluate your problem-solving skills, design thinking, and ability to apply your knowledge in a practical scenario. Focus on demonstrating your process and decision-making logic.
• Team Fit/Stakeholder Interview: Interviews with team members and potentially stakeholders to assess collaboration style, communication skills, and alignment with the company's values and agile methodology. Prepare to discuss how you integrate into teams and manage communication.

Portfolio Review Tips:

• Showcase Process & Impact: Prioritize case studies that clearly demonstrate your end-to-end UX process, focusing on how you translated user needs and business goals into effective solutions and the measurable impact achieved.
• Highlight Operations Contributions: Specifically call out instances where you improved design workflows, implemented design system efficiencies, or used data to drive product decisions and operational improvements.
• Figma Expertise: Ensure your portfolio prominently features work done in Figma, showcasing advanced features and collaborative workflows.
• Quantify Results: Wherever possible, use data and metrics to demonstrate the success of your designs. This is crucial for showcasing operational impact.
• Conciseness and Clarity: Present your work clearly and concisely, making it easy for reviewers to understand your contributions and the outcomes.

Challenge Preparation:

• Understand the Problem: Carefully analyze any design challenge presented, ensuring you understand the objectives, constraints, and target audience.
• Document Your Process: As you work through the challenge, document your thought process, research, design decisions, and any assumptions made. This documentation is as important as the final deliverable.
• Focus on User-Centricity & Business Alignment: Ensure your solutions are grounded in user needs and also align with the stated business objectives.
• Present Your Solution Clearly: Prepare to present your solution, explaining your rationale and how it addresses the challenge.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to highlight the operational aspects of the UX role, emphasizing process, data, and measurable impact, which are key differentiators for candidates applying for roles with an operations focus.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all aspects of UI design, wireframing, prototyping, and collaborative design. Expect to utilize its advanced features for component management and design system integration.
• Prototyping Tools: Proficiency in tools like Figma's built-in prototyping, or potentially others like InVision, for creating interactive user flows and validating concepts.
• User Research & Testing Platforms: Experience with tools for conducting user interviews, usability testing, and gathering feedback (e.g., UserTesting.com, Lookback, or internal tools).
• Collaboration Tools: Daily use of Jira for agile project management, task tracking, and sprint planning; Confluence for documentation, knowledge sharing, and process definition; and Miro for collaborative whiteboarding, ideation, and user flow mapping.

Analytics & Reporting:

• Google Analytics: For analyzing user behavior, tracking website traffic, and understanding user engagement patterns.
• Product Analytics Tools: Familiarity with specialized product analytics platforms (e.g., Mixpanel, Amplitude) for deeper insights into user interactions within applications.
• Data Visualization Tools: While not explicitly mentioned, experience with tools that can help visualize user data and performance metrics (e.g., Tableau, Power BI, or even advanced Figma features) would be beneficial for reporting.

CRM & Automation:

• While not directly a CRM role, understanding how UX designs integrate with and impact CRM functionalities or customer-facing automation processes within banking/insurance systems could be an advantage. Familiarity with how user data captured through designs fuels these systems is valuable.

📝 Enhancement Note: The explicit mention of Figma, Jira, Confluence, and Miro underscores the operational importance of these tools for process management, collaboration, and documentation. The inclusion of analytics tools points to a data-driven operational approach to UX design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A foundational value, ensuring that all design decisions are driven by a deep understanding and prioritization of user needs and experiences. This translates to operational processes that systematically incorporate user feedback.
• Collaboration & Teamwork: A strong emphasis on working effectively within cross-functional agile teams, valuing open communication and mutual support to achieve collective goals. This fosters an operational environment of shared responsibility.
• Continuous Improvement: A commitment to constantly refining processes, learning new methods, and enhancing product quality. This operational mindset drives efficiency and innovation.
• Data-Driven Decision Making: The practice of using data and analytics to inform design choices and measure the impact of design initiatives, ensuring accountability and strategic alignment.
• Excellence & Quality: A dedication to delivering high-quality, impactful digital solutions that meet client expectations and set industry standards.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be integral parts of agile cells, working seamlessly with developers, product owners, and other stakeholders to ensure a unified product vision and efficient execution.
• Feedback-Driven: An open culture where constructive feedback is encouraged and valued among team members, facilitating iterative design improvements and process adjustments.
• Knowledge Sharing: Active participation in internal meetups, talks, and collaborative sessions to share best practices, insights, and learnings across the design and development teams, enhancing collective operational knowledge.

📝 Enhancement Note: The values and collaboration style emphasize an operational culture focused on efficiency, data, and continuous improvement, crucial for a consulting firm delivering complex digital solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Navigating the complexities of aligning user desires with the strategic and often stringent requirements of the banking and insurance sectors. This requires strong analytical and negotiation skills.
• Complex Stakeholder Management: Effectively communicating and managing expectations across diverse stakeholders (clients, internal teams, management) with varying priorities and technical understanding.
• Rapid Technological Evolution: Staying abreast of the latest UX design trends, tools, and best practices, particularly those impacting financial services technology and security.
• Data Interpretation and Application: Translating raw user data and analytics into actionable design insights and process improvements within a fast-paced project environment.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in areas like service design, behavioral economics in UX, or advanced interaction design through client projects and company-sponsored training.
• Industry-Specific Knowledge: Gaining in-depth understanding of the operational nuances and user behaviors within the banking and insurance industries.
• Design Operations Specialization: Potential to develop skills in managing design systems, optimizing design workflows, and contributing to the operational efficiency of the design team.
• Cross-Disciplinary Learning: Exposure to technology and strategy aspects of digital transformation projects, broadening your skill set beyond pure UX design.

📝 Enhancement Note: The challenges and learning opportunities highlight the need for adaptability, continuous learning, and a proactive approach to problem-solving, all critical attributes for success in operations-focused roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with strict business requirements in a regulated industry like banking. How did you approach it, and what was the outcome?" Focus on your process for research, stakeholder negotiation, and how you documented decisions to ensure compliance and user satisfaction.
• "How do you ensure a consistent user experience across multiple platforms and features, especially when working with a design system? Walk me through your process for contributing to or maintaining one." Prepare to discuss your understanding of design system operations, component management, and version control.
• "Tell me about a project where you used user data or research to significantly influence a product decision or improve a key process. What metrics did you track, and what was the impact?" Prepare a specific case study that demonstrates your ability to translate data into actionable design and operational improvements.

Company & Culture Questions:

• "What interests you about 2brains and our work in digital transformation, particularly within the financial sector?" Research 2brains' recent projects, client successes, and company values. Connect your experience to their mission.
• "How do you see yourself contributing to our agile team environment and cross-functional collaboration?" Be ready to discuss your experience working in agile cells, your communication style, and how you proactively integrate with other disciplines.
• "How do you measure the success and impact of your UX work from an operational perspective?" Prepare to discuss your approach to defining and tracking UX metrics that demonstrate business value and process efficiency.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly articulate the problem, your role, the process you followed (research, ideation, prototyping, testing), the solution, and the measurable results. Emphasize the operational impact.
• Highlight Figma Mastery: Showcase specific examples of your Figma skills, including complex prototyping, component libraries, and collaborative features used.
• Demonstrate Process Rigor: Clearly explain your user research methodologies, usability testing protocols, and how you gathered and analyzed data to inform decisions.
• Quantify Outcomes: Present metrics visually and explain their significance in terms of user satisfaction, business impact, or operational efficiency.
• Be Prepared for Deep Dives: Anticipate questions about your design choices, challenges faced, and how you overcame them.

📝 Enhancement Note: The interview preparation advice is geared towards highlighting the operational aspects of UX design, focusing on process, data, stakeholder management, and measurable impact, which aligns with the expectations for a senior role in a consulting environment.

📌 Application Steps

To apply for this operations-focused UX Design position:

• Submit your application through the provided application link, ensuring your resume and portfolio are up-to-date and tailored to the role's requirements.
• Portfolio Customization: Select and refine 2-3 key case studies that best showcase your experience in banking/insurance sectors, Figma proficiency, user research operations, and impactful design outcomes. Focus on demonstrating your ability to improve user flows and contribute to process efficiency.
• Resume Optimization: Tailor your resume to highlight keywords such as "UX Designer," "Figma," "Agile," "User Research," "Usability Testing," "Design Systems," "Banking," and "Process Improvement." Quantify your achievements with specific metrics whenever possible.
• Interview Preparation: Practice articulating your design process, focusing on the operational aspects: how you gather requirements, collaborate, manage design systems, and measure the success of your work. Prepare specific examples for behavioral questions related to teamwork and problem-solving.
• Company Research: Familiarize yourself with 2brains' mission, values, and recent projects. Understand their approach to digital transformation and how UX design fits into their operational strategy for client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.