UX Designer, Senior Associate - Employee Experience

📍 Job Overview

Job Title: UX Designer, Senior Associate - Employee Experience Company: Chase (JPMorgan Chase & Co.) Location: London, England, United Kingdom Job Type: Full time Category: Employee Experience / User Experience Design Date Posted: August 19, 2025 Experience Level: Mid-Senior Level (5-10 years) Remote Status: On-site

🚀 Role Summary

• Lead the UX design of agentic AI and digital communication experiences to enhance productivity for over 300,000 employees.
• Shape user experience for self-service products and services within the financial services sector, blending user needs with business objectives.
• Drive innovative, inclusive, and accessible design solutions by applying advanced experience design principles, AI understanding, and research best practices.
• Collaborate extensively with cross-functional teams to ensure seamless and enjoyable user journeys across various digital platforms.
• Contribute to strategic thinking and continuous improvement of offerings by leveraging strong understanding of the financial services industry and JPMC's IT systems.

📝 Enhancement Note: This role is positioned within the Employee Experience team, indicating a focus on internal user facing digital products and services. The emphasis on "agentic AI" and "digital communication experiences" suggests a forward-thinking approach to employee productivity tools. The scale of the employee base (300,000+) highlights the significant impact and visibility of this role.

📈 Primary Responsibilities

• Design and develop user-centric interaction solutions, ensuring consistency in user experience across multiple products and platforms, adhering to industry best practices.
• Apply advanced information architecture and storyboarding techniques to create intuitive navigation, enhance findability, and improve overall user satisfaction for internal employee tools.
• Conduct data-driven analyses to inform design decisions, transforming raw data into actionable insights for strategic design planning and iteration.
• Integrate inclusive design principles and accessibility guidelines into the design process, ensuring solutions cater to a diverse employee user base.
• Utilize an iterative design mindset, incorporating user feedback and insights from user research to continuously refine and enhance product offerings.
• Analyze market trends, user research studies, and user behavior to inform design decisions and contribute to the strategic direction of employee experience initiatives.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design leadership and hands-on execution. The requirement to design across multiple platforms (web, mobile, etc.) and the focus on data-driven insights are critical for a Senior Associate role in operations-adjacent design.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Human-Computer Interaction (HCI), Human Factors, UX Design, or a related field, or equivalent professional experience.

Experience: Commercial experience in a user experience design role focused on improving digital products and services, ideally with 5-10 years of relevant experience.

Required Skills:

• Strong portfolio showcasing design thinking, principles, methodologies, and deliverables for digital products.
• Proficiency in creating visually appealing and functional designs using Figma.
• Ability to synthesize complex, interdependent, and potentially competing user and business needs.
• Effective communication of UX artifacts (IA, user journeys, experience designs) to diverse stakeholders, including peers, product owners, and developers.
• Demonstrated experience in designing and optimizing user experiences across multiple digital channels (web, mobile).
• Proven ability to interpret complex data and translate it into actionable insights for informed decision-making.
• Proficient understanding and application of inclusive design principles, accessibility guidelines, and assistive technologies in digital experiences.
• Experience with strategic thinking and contributing to the continuous improvement of product offerings.

Preferred Skills:

• Experience designing for agentic systems and Generative AI (GenAI) tools.
• Expertise in conversational design principles and application.
• Experience in building and maintaining design systems.
• Prior experience working on early-stage or "zero-to-one" product development initiatives.

📝 Enhancement Note: The required skills highlight the need for a candidate with a strong foundation in UX principles, practical design tool proficiency (Figma), and the ability to translate data into actionable design strategies. The preferred skills indicate a desire for candidates with cutting-edge experience in AI and design systems, aligning with the role's focus on innovation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of end-to-end UX design process, from research and ideation to high-fidelity prototyping and user testing.
• Case studies that clearly articulate the problem, the design process, the proposed solution, and the impact/outcomes achieved, ideally with quantifiable metrics.
• Examples showcasing the creation and application of user personas, user journey maps, wireframes, and interactive prototypes.
• Evidence of applying data analysis to inform design decisions and iterate on solutions.
• Designs that clearly adhere to or demonstrate understanding of inclusive design principles and accessibility standards.

Process Documentation:

• Ability to articulate and document design processes, including user research methodologies, wireframing, prototyping, and usability testing protocols.
• Experience in creating and maintaining design system components and guidelines.
• Documentation of conversational flows and interaction design for AI-driven experiences.
• Examples of how user feedback and data were incorporated into iterative design improvements.

📝 Enhancement Note: A strong portfolio is paramount for this role, showcasing not just aesthetic design but a deep understanding of user-centric methodologies, data-informed decision-making, and the ability to articulate complex processes. Candidates should be prepared to demonstrate how their designs have driven measurable improvements in user experience and productivity.

💵 Compensation & Benefits

Salary Range: For a Senior Associate UX Designer in London with 5-10 years of experience, the estimated annual salary range is typically between £65,000 and £95,000 GBP. This range can vary based on specific experience, skills, and the exact scope of responsibilities within JPMorgan Chase.

Benefits:

• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO), including vacation, sick leave, and public holidays.
• Pension scheme with employer contributions.
• Life assurance and income protection.
• Opportunities for professional development, training, and certifications.
• Employee assistance programs and wellness initiatives.
• Potential for performance-based bonuses.
• Access to employee discounts and benefits programs offered by JPMorgan Chase.

Working Hours: Standard full-time working hours are typically 40 hours per week. While the role is on-site, there may be flexibility in daily start and end times, subject to team and business needs. Occasional overtime may be required to meet project deadlines.

📝 Enhancement Note: Salary is estimated based on industry benchmarks for UX Designers with 5-10 years of experience in London. JPMorgan Chase, as a large financial institution, typically offers a robust benefits package, including strong retirement plans and health coverage, which are highly valued by experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Technology, Employee Services. JPMorgan Chase operates at the intersection of finance and technology, driving innovation to serve its vast global client base and employee network. This environment demands a balance of rigorous process, security, and cutting-edge digital solutions. Company Size: Over 300,000 employees globally. This signifies a large, complex organization with extensive resources, established processes, and a significant internal market for employee-facing technology. Founded: The company traces its roots back to 1799, with JPMorgan Chase & Co. formed in 2000 through the merger of Chase Manhattan Corporation and J.P. Morgan & Co. This long history implies a culture of stability, resilience, and adaptation to market changes.

Team Structure:

• The Employee Experience team is likely integrated within a broader HR Technology or Digital Transformation division.
• The UX team will consist of designers, researchers, and content strategists who collaborate closely with product managers, engineers, and HR stakeholders.
• Reporting structure will likely be to a Head of Employee Experience Design or a Director overseeing internal digital product development.

Methodology:

• Data-driven decision-making is a core tenet, with emphasis on user research, analytics, and A/B testing to validate design choices.
• Agile methodologies are commonly employed, fostering iterative development and cross-functional collaboration.
• A strong focus on user-centric design principles, ensuring that employee needs are at the forefront of product development.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: JPMorgan Chase's scale and industry position mean that operations and user experience initiatives have a substantial impact. The culture likely values rigorous analysis, robust solutions, and a blend of established best practices with a drive for technological advancement, particularly in employee productivity.

📈 Career & Growth Analysis

Operations Career Level: Senior Associate, UX Designer - Employee Experience. This level signifies a mid-to-senior individual contributor role, requiring independent work, leadership within projects, and mentorship of more junior team members. The focus is on deepening expertise in UX design for internal platforms and contributing to strategic initiatives. Reporting Structure: This role will likely report to a UX Design Lead or Manager within the Employee Experience team. Collaboration will extend to Product Managers, Engineering Leads, HR Business Partners, and other key stakeholders across various business units. Operations Impact: The UX Designer's work directly impacts employee productivity, engagement, and efficiency. By improving the usability and effectiveness of internal tools and AI-driven systems, this role contributes significantly to the operational efficiency and overall success of the organization's workforce.

Growth Opportunities:

• Advancement to Lead UX Designer or UX Manager roles, managing teams and larger design initiatives.
• Specialization in areas like AI interaction design, conversational design, or design systems architecture.
• Transition into Product Management roles focused on internal employee platforms.
• Opportunities to lead design strategy for major employee experience transformation projects.
• Mentorship programs and dedicated learning budgets for advanced training and certifications in UX, AI, and related fields.

📝 Enhancement Note: This role offers a clear path for career progression within a large, established organization. The focus on emerging technologies like AI and the need for robust design systems provide opportunities for specialized skill development and leadership.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment within JPMorgan Chase's London offices. Office Location(s): Primarily London, England. Specific office locations will be provided during the application process, but expect a modern, professional corporate environment.

Workspace Context:

• Expect a collaborative office setting designed to foster teamwork and innovation, likely with open plan areas, meeting rooms, and quiet zones.
• Access to state-of-the-art design tools, software, and hardware is standard for a company of this caliber.
• Opportunities for informal and formal interaction with design peers, product teams, and business stakeholders are abundant, facilitating knowledge sharing and cross-functional problem-solving.

Work Schedule: Standard business hours, typically 9 AM to 5 PM, Monday to Friday. While the role is on-site, there may be some flexibility in daily start/end times, coordinated with team needs.

📝 Enhancement Note: The on-site requirement suggests a preference for collaborative design processes and real-time interaction. The London office environment will likely be professional and well-equipped, supporting the demands of a senior design role within a global financial institution.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of CV and portfolio to assess experience, skills, and alignment with role requirements.
• Hiring Manager/Recruiter Screen: A brief call to discuss background, motivations, and high-level fit.
• Technical Interview/Portfolio Review: In-depth discussion with the hiring manager and/or senior designers. This will involve a detailed walkthrough of your portfolio, focusing on your design process, problem-solving approach, and impact. Expect to discuss your experience with Figma, information architecture, user journeys, and data analysis.
• Design Challenge/Case Study: You may be given a design problem to solve, either as a take-home assignment or a live exercise during an interview. This assesses your design thinking, problem-solving skills, and ability to articulate your solutions.
• Cross-functional/Stakeholder Interviews: Interviews with Product Managers, engineers, or business stakeholders to assess collaboration skills and understanding of business context.
• Final Interview: Potentially with a senior leader to discuss strategic fit and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate the skills required for this role, particularly employee experience, AI integration, and data-driven design.
• Tell a Story: For each project, clearly articulate the business problem, your role and contributions, the design process you followed (research, ideation, prototyping, testing), key decisions made, and the measurable outcomes or impact.
• Highlight Process: Emphasize your thought process, how you used data and user feedback, and how you applied principles of inclusive design and accessibility.
• Figma Proficiency: Be ready to discuss your Figma workflow, component usage, and advanced features.
• Conciseness: Be prepared to present your work efficiently, focusing on the most impactful aspects.

Challenge Preparation:

• Deconstruct the Brief: If given a challenge, thoroughly understand the problem, target users, and constraints.
• Structure Your Approach: Outline your design process, including research methods, ideation techniques, and decision-making rationale.
• Focus on Impact: Consider how your solution addresses user needs and business goals. Quantify potential impact where possible.
• Presentation Skills: Practice articulating your thought process and solution clearly and concisely, as if presenting to stakeholders.

📝 Enhancement Note: The interview process is likely rigorous, with a strong emphasis on practical application of UX principles and a robust portfolio. Candidates should prepare to demonstrate not just design skills but also strategic thinking, data literacy, and strong communication abilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency in creating design systems within Figma is highly valued.
• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Qualtrics, SurveyMonkey).
• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools might be beneficial.
• Collaboration Tools: Jira, Confluence, Microsoft Teams, Slack for project management and team communication.
• Analytics Platforms: Understanding of tools like Google Analytics, Adobe Analytics, or internal JPMC analytics platforms for user behavior analysis.

Analytics & Reporting:

• Tools for analyzing user data, conversion rates, and engagement metrics.
• Ability to interpret data from dashboards and reports to inform design iterations.

CRM & Automation:

• While not directly a CRM role, understanding how employee data is managed and how automation impacts employee workflows can be beneficial. Familiarity with HRIS systems or employee self-service platforms might be advantageous.

📝 Enhancement Note: Proficiency in Figma is explicitly stated as required. A strong understanding of the broader UX toolkit, including research and analytics platforms, is expected for a senior role. Familiarity with enterprise-level collaboration and project management tools is also crucial.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of employees.
• Data-Driven: Decisions are informed by research, analytics, and user feedback.
• Collaboration: Working effectively across diverse teams (product, engineering, HR) to achieve shared goals.
• Innovation: Embracing new technologies and methodologies, particularly AI, to improve employee experiences.
• Inclusivity & Accessibility: Designing products that are usable and welcoming for all employees.
• Efficiency: Streamlining processes and workflows to enhance productivity.

Collaboration Style:

• Highly collaborative, requiring close partnership with product managers, engineers, researchers, and business stakeholders.
• Open to feedback and iterative design processes, fostering a culture of continuous improvement.
• Emphasis on clear communication and alignment across teams to ensure cohesive product development.

📝 Enhancement Note: The team culture likely mirrors JPMorgan Chase's broader values, emphasizing professionalism, data integrity, and collaborative problem-solving. The focus on employee experience suggests a culture that values employee well-being and productivity as key business drivers.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for a massive and diverse employee base with varying technical aptitudes and needs.
• Integrating new AI technologies seamlessly into existing workflows and ensuring user adoption.
• Balancing innovative design with the stringent security and compliance requirements of the financial services industry.
• Navigating complex internal systems and legacy platforms while driving modernization.
• Proving the ROI of UX initiatives and design improvements to senior leadership.

Learning & Development Opportunities:

• Access to internal training programs and workshops on cutting-edge UX techniques, AI, and Generative AI.
• Opportunities to attend industry conferences (e.g., UXPA, IA Summit) and pursue relevant certifications.
• Mentorship from experienced design leaders within JPMorgan Chase.
• Potential to lead design strategy for significant internal digital transformation projects.
• Exposure to a broad range of financial services products and technologies.

📝 Enhancement Note: This role presents the challenge of applying advanced UX principles within a large, regulated enterprise. The growth opportunities are substantial, offering pathways into leadership, specialization, and significant project impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used data to significantly improve a user experience. What data did you use, how did you analyze it, and what was the outcome?" (Focus on data analysis, impact, and process).
• "How would you approach designing an AI-powered assistant for employees to help manage their daily tasks? What are the key considerations for conversational design and user trust?" (Focus on AI, conversational design, user trust, and innovative problem-solving).
• "Walk us through a complex user journey you've mapped. What were the pain points, and how did your design address them?" (Focus on information architecture, user journeys, and problem-solution articulation).
• "How do you ensure your designs are inclusive and accessible, especially when working with a large, diverse user base?" (Focus on inclusive design, accessibility, and understanding of diverse needs).

Company & Culture Questions:

• "What do you know about JPMorgan Chase's commitment to employee experience and technology?" (Research company values, recent tech initiatives, and employer branding).
• "How do you think your UX design skills can benefit an organization of our size and complexity in the financial services sector?" (Connect your skills to the company's scale, industry, and strategic goals).
• "Describe your experience collaborating with product managers and engineers. How do you handle disagreements or differing priorities?" (Showcase collaboration, communication, and conflict resolution skills).

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your career and design philosophy. Then, present 3-5 case studies, dedicating 5-7 minutes per case.
• Narrative: For each case, clearly state the problem, your role, your process (research, ideation, design, testing), the final solution, and its impact (quantify if possible).
• Visuals: Use high-quality visuals of wireframes, mockups, prototypes, and user flows. Explain your design decisions at each stage.
• Tool Focus: Be prepared to discuss your Figma workflow and how you leverage its features for efficiency and collaboration.
• Q&A: Anticipate questions about your decision-making, challenges faced, and how you incorporated feedback. Be ready to discuss your experience with AI and accessibility.

📝 Enhancement Note: Preparation should focus on demonstrating a deep understanding of the UX process, strong analytical capabilities, and the ability to articulate complex design decisions and their impact, particularly in the context of large enterprises and emerging technologies like AI.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud link, ensuring your resume and portfolio are up-to-date and tailored to the job description.
• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating your experience with internal tools, employee experience design, data-driven decision-making, and ideally, exposure to AI or conversational design. Ensure each project clearly outlines the problem, your process, and the measurable impact.
• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "UX Design," "Employee Experience," "Figma," "Information Architecture," "Data Analysis," "Inclusive Design," and "Agentic AI." Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your design process and project outcomes, focusing on the "why" behind your design decisions. Prepare examples for behavioral questions related to collaboration, problem-solving, and handling feedback. Rehearse your portfolio walkthrough to be concise and impactful.
• Company Research: Familiarize yourself with JPMorgan Chase's recent technology initiatives, their approach to employee experience, and their broader business objectives. Understand their commitment to innovation and digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.