UX Designer - Pleno

📍 Job Overview

Job Title: UX Designer - Pleno
Company: EY
Location: Brasilia, DF, Brazil
Job Type: Full-Time
Category: Technology / Design / Consulting
Date Posted: 2025-09-11
Experience Level: Mid-Level (2-5 years)
Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• This role is pivotal for the Tech Financial Services (Tech FSO) division, focusing on supporting technological needs and challenges within the financial sector.
• The UX Designer will be instrumental in designing innovative solutions, particularly leveraging Generative AI, to enhance critical areas like fraud detection and credit analysis.
• This position offers a unique opportunity to impact business operations within a large financial institution, contributing to digital transformation initiatives.
• The role requires a blend of creative design skills, user-centric research methodologies, and collaborative teamwork within agile environments.

📝 Enhancement Note: The job title "UX Designer - Pleno" indicates a mid-level position. The description points towards a hybrid work arrangement, with a strong emphasis on in-office collaboration for approximately 3 days a week, while also offering flexibility. The role is embedded within EY's Financial Services Office (FSO) and specifically within the Tech FSO unit, highlighting a focus on technology solutions for the financial industry. The mention of Generative AI suggests an innovative and forward-thinking project scope.

📈 Primary Responsibilities

• Design and develop user journeys, detailed flows, wireframes, and interactive prototypes to effectively test and validate hypotheses for digital products.
• Actively participate and collaborate within an agile team environment, contributing to the timely and high-quality delivery of sprint goals and product features.
• Conduct comprehensive user research, including interviews, surveys, and contextual inquiries, to gather insights into user needs, behaviors, and pain points.
• Execute usability testing sessions to identify design friction points, gather user feedback, and iterate on designs for optimal user experience.
• Translate complex business requirements and technical specifications into intuitive, simple, and functional user-centered design solutions.
• Monitor key performance indicators (KPIs), analyze user feedback, and leverage analytical data to drive continuous improvement and optimization of the user experience.
• Collaborate with cross-functional teams, including product managers, developers, and data scientists, to ensure seamless integration of design solutions with business objectives and technical constraints.
• Contribute to the development and maintenance of Design Systems, ensuring consistency and scalability of design components across various digital products.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to the entire UX design lifecycle, from ideation and research to prototyping, testing, and iterative improvement based on data. The focus on agile teams and cross-functional collaboration is a key aspect of modern UX roles within large consulting firms like EY.

🎓 Skills & Qualifications

Education: While formal education requirements are not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field is typically expected for a Pleno (Mid-Level) UX Designer. Equivalent practical experience will also be considered.

Experience: A minimum of 2-5 years of progressive experience in UX/UI Design, with a demonstrable track record of successfully delivering digital products. Experience working within agile and product-oriented teams is crucial.

Required Skills:

• Proven experience in UX/UI Design with a strong, consistent portfolio showcasing a range of digital products.
• Demonstrated ability to design complex user flows and scalable design components.
• Proficiency in conducting user research methodologies, including interviews, usability testing, heat mapping, and other qualitative and quantitative research techniques.
• Mastery of design and prototyping tools, with a strong emphasis on Figma.
• Experience working with and contributing to shared Design Systems.
• Ability to take ownership of design work from conception to completion and collaborate effectively within multidisciplinary teams.
• Strong communication and storytelling abilities, with the capacity to articulate design decisions and rationale clearly.
• Proficiency in English for effective communication within a global organization and with diverse stakeholders.

Preferred Skills:

• Basic knowledge of HTML and CSS, enabling a better understanding of technical constraints and implementation possibilities.
• Prior experience in B2B product design or Service Design, offering a broader perspective on user engagement and service delivery.
• Familiarity with Generative AI concepts and their application in UX design.
• Experience working within the financial services industry.

📝 Enhancement Note: The 'Pleno' designation implies a need for independent work and a solid understanding of core UX principles and tools. The emphasis on Figma and Design Systems suggests a need for practical, hands-on experience with industry-standard tools and frameworks. English proficiency is highlighted as a key requirement for effective communication in a global firm.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a minimum of 2-5 years of UX/UI design experience, featuring a diverse range of digital products.
• Case studies should clearly articulate the problem statement, the design process followed, the user research methodologies employed, and the final design solutions.
• Evidence of designing complex user flows and scalable UI components should be prominent.
• Prototypes should showcase interactivity and the intended user experience, with clear explanations of their purpose.
• The portfolio must highlight experience with Figma and contribution to or utilization of Design Systems.

Process Documentation:

• Detailed documentation of how user research, including interviews and usability tests, was conducted, along with the insights derived.
• Clear articulation of the design process, from initial wireframing and prototyping to final iterations and design handoff.
• Examples of how business requirements were translated into functional design solutions.
• Demonstrations of how data and metrics were used to inform design decisions and drive continuous improvement.

📝 Enhancement Note: For a mid-level (Pleno) UX Designer role, the portfolio is a critical component. It should not just showcase final designs but also the thought process, research, and iteration that led to those designs. The emphasis on Figma and Design Systems indicates a need for practical, tool-specific examples.

💵 Compensation & Benefits

Salary Range: For a UX Designer - Pleno in Brasilia, Brazil, with 2-5 years of experience, the estimated salary range is R$ 6,000 to R$ 10,000 per month. This estimate is based on industry benchmarks for similar roles in major Brazilian cities, considering the expertise required for UX/UI design, agile methodologies, and specific tool proficiencies, as well as the cost of living in Brasilia.

Benefits:

• Vale Alimentação (Food Allowance)
• Vale Refeição (Meal Voucher)
• Vale Transporte (Transportation Voucher)
• Plano de Saúde (Health Insurance)
• Assistência Odontológica (Dental Assistance)
• Universidade Corporativa (Corporate University) - offering educational and professional development opportunities.
• Gympass - access to a wide network of gyms and wellness activities.
• PLR (Participação nos Lucros e Resultados) - Profit Sharing/Results Participation bonus.
• Other educational benefits.

Working Hours: The standard working hours are a full-time commitment, approximating 40 hours per week. The role operates on a hybrid model, requiring 3 days per week in the office, with flexibility for remote work on other days.

📝 Enhancement Note: The salary range is an estimation based on typical market rates for a mid-level UX Designer in Brazil, adjusted for the specific location and the consulting industry context. The provided benefits are comprehensive and common for large professional services firms in Brazil. The hybrid nature of the role is clearly defined.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (Consulting, Audit, Tax, Advisory), with a strong focus on Technology and Financial Services. EY is a global leader in its fields, known for its commitment to quality, ethics, and fostering business excellence.

Company Size: EY is a global professional services organization with tens of thousands of employees worldwide. This specific division, Tech Financial Services (Tech FSO), comprises a substantial number of specialists across multiple locations.

Founded: Ernst & Young was formed in 1989 through the merger of Ernst & Whinney and Arthur Young. The company has a long-standing history of providing critical business services and fostering leadership development.

Team Structure:

• The Tech FSO team is multidisciplinary, including specialists in data, UX, business analysis, and scrum mastery, all working towards common goals.
• The UX Designer will be part of an agile team focused on product delivery and will collaborate closely with product managers, developers, data scientists, and potentially other designers.
• Reporting lines would typically be to a UX Lead or a Manager within the Tech FSO division, with cross-functional collaboration being a key aspect of daily operations.

Methodology:

• The team operates on agile principles, emphasizing iterative development, collaboration, and responsiveness to client needs.
• Data analysis and insights are critical for informing design decisions and demonstrating value to clients.
• Workflow planning and optimization are central to delivering efficient and effective solutions.
• Automation and efficiency practices are encouraged to streamline processes and enhance productivity.

Company Website: https://www.ey.com/pt_br

📝 Enhancement Note: EY's culture is characterized by a strong emphasis on professional development, ethical conduct, and client service. The Tech FSO division within EY specifically focuses on leveraging technology to solve complex problems for financial services clients, implying a dynamic and innovative work environment. The company's global presence and commitment to diversity are also key cultural aspects.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as "Pleno" (Mid-Level), indicating a need for demonstrated proficiency and independence in UX design tasks. It signifies a stage where individuals are expected to contribute significantly to projects, mentor junior designers, and take ownership of design initiatives. The career path typically progresses from Pleno to Senior UX Designer, and potentially into specialized roles or leadership positions.

Reporting Structure: The UX Designer will report to a UX Lead or a Project Manager within the Tech FSO division. They will work closely with cross-functional teams, including product owners, developers, and business analysts, fostering a collaborative and integrated approach to project delivery.

Operations Impact: The UX Designer's work will directly influence the usability, adoption, and effectiveness of digital products and solutions for major financial institutions. By improving user experiences in critical areas like fraud detection and credit analysis, the role has a significant impact on client efficiency, risk mitigation, and overall business performance. The application of Generative AI further positions this role at the forefront of technological innovation within the financial sector.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific UX areas, such as user research, interaction design, and service design, as well as gain experience with emerging technologies like Generative AI.
• Leadership Development: Potential to mentor junior designers, lead design initiatives for specific projects, and progress into Senior UX Designer or Design Lead roles.
• Cross-functional Exposure: Exposure to various aspects of the financial services industry and technology consulting, broadening understanding of business challenges and solutions.
• Learning Platforms: Access to EY's extensive Corporate University and educational benefits for continuous learning and professional certifications.

📝 Enhancement Note: The "Pleno" level implies a solid foundation and the ability to work autonomously on defined projects. Growth opportunities are tied to both deepening UX expertise and expanding into leadership or specialized technology areas, particularly within the dynamic financial services sector.

🌐 Work Environment

Office Type: The role is based in an office environment, with a hybrid work arrangement. This suggests a modern office space designed for collaboration, client meetings, and focused individual work.

Office Location(s): The primary office location is Brasilia, DF, Brazil. Specific details about the office facilities or accessibility for operations professionals would need to be confirmed directly.

Workspace Context:

• The workspace is designed to foster collaboration among multidisciplinary teams, encouraging knowledge sharing and idea generation.
• Access to industry-standard operations tools and technology, including Figma and potentially other design and collaboration software, will be provided.
• Opportunities for interaction with UX designers, developers, product managers, and other professionals within the Tech FSO division will be frequent, supporting a dynamic and engaging work environment.

Work Schedule: The standard work schedule is approximately 40 hours per week. The hybrid model allows for flexibility, with a requirement to be in the office for approximately 3 days per week, enabling a balance between in-person collaboration and remote work for focused tasks.

📝 Enhancement Note: The hybrid model balances the need for in-person collaboration essential for design thinking and team cohesion with the flexibility that many professionals value. Access to tools and a collaborative environment are key components of the workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience.
• Technical Interview(s): Discussions focused on UX/UI design principles, methodologies, problem-solving skills, and your experience with tools like Figma and Design Systems. Expect scenario-based questions and discussions about your portfolio projects.
• Case Study/Challenge: You may be asked to complete a design exercise or present a case study from your portfolio, demonstrating your approach to a specific design problem, your research process, and your ability to articulate design decisions.
• Behavioral/Cultural Fit Interview: Questions designed to assess your teamwork, communication skills, adaptability, and alignment with EY's values and culture.
• Final Interview: With a senior member of the hiring team to discuss overall fit and expectations.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills and experience relevant to this role.
• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), your key contributions, and the outcome/impact.
• Highlight Process: Emphasize your research methodologies, how you translated user needs into design solutions, and your iterative design process.
• Showcase Figma & Design Systems: Include examples demonstrating your proficiency with Figma and your experience with Design Systems.
• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improvements in conversion rates, task completion times, user satisfaction).
• Tailor to EY: Briefly explain how your skills and experience align with EY's focus on technology, financial services, and innovation.

Challenge Preparation:

• Familiarize yourself with common UX design challenges related to financial services, such as improving onboarding, simplifying complex data visualization, or enhancing security features.
• Practice articulating your design process concisely and persuasively.
• Be prepared to discuss the trade-offs involved in design decisions and how you would address them.
• Understand the importance of user research and data in validating design choices.

📝 Enhancement Note: The interview process at a firm like EY typically involves multiple stages to thoroughly assess a candidate's technical skills, problem-solving abilities, and cultural fit. A strong portfolio that clearly articulates the design process and impact is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Proficiency is a core requirement.
• Design Systems: Experience working with and contributing to shared Design Systems is crucial for ensuring consistency and scalability.
• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial.
• User Research Tools: Experience with tools for surveys, user testing platforms, and potentially heat mapping or analytics tools.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and inform design decisions.
• Ability to interpret data and feedback to identify areas for UX improvement.

CRM & Automation:

• While not a direct requirement for this UX role, an understanding of how design impacts CRM systems or automated workflows within financial services could be advantageous.
• Familiarity with agile project management tools (e.g., Jira, Trello) is expected due to the agile team environment.

📝 Enhancement Note: The emphasis on Figma and Design Systems highlights the practical, hands-on nature of this role. While extensive knowledge of CRM or automation isn't required, understanding their user interface implications would be a plus.

👥 Team Culture & Values

Operations Values:

• Quality & Excellence: A commitment to delivering high-quality work that meets client expectations and industry standards.
• Ethical Conduct: Upholding the highest standards of integrity and professionalism in all interactions and work.
• Collaboration: Working effectively in multidisciplinary teams, sharing knowledge, and supporting colleagues.
• Innovation: Embracing new technologies and approaches, such as Generative AI, to drive creative solutions.
• Client Focus: Understanding and addressing the specific needs and challenges of financial services clients.
• Diversity & Inclusion: Valuing diverse perspectives and fostering an inclusive environment, as evidenced by EY's commitment to equality.

Collaboration Style:

• Agile & Iterative: Collaborating within agile sprints, with frequent communication and feedback loops.
• Cross-functional Integration: Working closely with product managers, developers, data scientists, and business analysts to ensure a holistic approach to product development.
• Open Communication: Encouraging open dialogue, constructive feedback, and transparent sharing of ideas and challenges.
• Problem-Solving Oriented: A collective approach to identifying and solving complex design and business problems.

📝 Enhancement Note: EY's stated values of quality, ethics, and inclusion, combined with the agile and collaborative nature of the Tech FSO team, create a professional yet dynamic work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Financial Data: Designing intuitive interfaces for complex financial data, processes, and regulations presents a significant challenge that requires deep user understanding and innovative design thinking.
• Integrating Generative AI: Effectively incorporating Generative AI into user experiences requires exploring new interaction paradigms and ensuring ethical, reliable, and user-friendly implementations.
• Balancing User Needs with Business Goals: Striking the right balance between user experience best practices and the specific business objectives and technical constraints of financial clients.
• Rapid Technological Evolution: Keeping pace with the fast-evolving landscape of UX design tools, methodologies, and emerging technologies within the financial sector.

Learning & Development Opportunities:

• Specialized Training: Access to training in areas like advanced UX research, service design, AI-driven design, and specific financial industry challenges.
• Industry Conferences & Events: Opportunities to attend relevant conferences and workshops to stay abreast of industry trends and network with peers.
• Mentorship Programs: Participation in EY's mentorship programs to receive guidance from experienced professionals and develop leadership skills.
• Project Variety: Exposure to a wide range of projects across different financial sub-sectors (banking, capital markets, insurance, asset management) to broaden expertise.

📝 Enhancement Note: The challenges are specific to the domain of financial technology and the integration of advanced AI, offering significant learning potential. Growth opportunities are well-structured within EY's framework.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: Be prepared to discuss how you approach designing for complex financial services, how you ensure your designs align with business objectives, and how you leverage data to inform your strategy.
• Collaboration & Stakeholder Management: Discuss how you manage communication with diverse stakeholders (developers, product managers, clients), handle conflicting feedback, and advocate for user needs within a team.
• Problem-Solving: Prepare to walk through a complex design problem from your portfolio, detailing your problem-definition process, your iterative design approach, and the solutions you implemented. Highlight how you ensured efficiency and user-centricity.

Company & Culture Questions:

• Research EY's recent work in financial services technology and their approach to innovation (e.g., AI initiatives).
• Understand EY's commitment to diversity and inclusion, and be ready to share how you contribute to an inclusive work environment.
• Discuss how you approach teamwork and collaboration within an agile setting, aligning with EY's values.

Portfolio Presentation Strategy:

• Structure: For each case study, clearly define the problem, your role, the objectives, your process (research, ideation, design, testing), your key contributions, the challenges overcome, and the measurable outcomes.
• Visuals: Use clear, high-fidelity visuals of wireframes, mockups, and prototypes. Annotate key design decisions and user flows.
• Storytelling: Craft a compelling narrative around each project, focusing on the 'why' behind your design choices and the impact you created.
• Tool Proficiency: Be ready to discuss your proficiency with Figma and your experience with Design Systems, potentially showing examples within your presentation.
• Conciseness: Aim for clarity and brevity, ensuring you can cover your projects within the allotted time.

📝 Enhancement Note: Interview preparation for a role at EY should focus on demonstrating not only design skills but also strategic thinking, collaboration, and alignment with the company's values and industry focus.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the EY Careers portal via the provided URL.
• Portfolio Customization: Ensure your portfolio is up-to-date and highlights projects demonstrating your UX/UI design skills, particularly your experience with Figma, Design Systems, user research, and complex flow design. Select case studies that best align with the financial services industry and the responsibilities outlined.
• Resume Optimization: Tailor your resume to include keywords from the job description such as "UX/UI Design," "Agile," "Figma," "User Research," "Design Systems," and "Financial Services." Quantify your achievements with specific metrics where possible.
• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaborative skills. Prepare to present your portfolio effectively, focusing on storytelling and demonstrating the impact of your work.
• Company Research: Familiarize yourself with EY's services, their approach to technology in financial services, and their company culture, particularly their commitment to diversity and inclusion.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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