UX Designer PI

📍 Job Overview

Job Title: UX Designer PI
Company: Principal Chile
Location: Santiago, Santiago Metropolitan Region, Chile
Job Type: FULL_TIME
Category: User Experience (UX) / Product Design
Date Posted: October 13, 2025
Experience Level: 2-5 Years
Remote Status: Hybrid

🚀 Role Summary

• Drive improvements in user experience for internal platforms, with a focus on Salesforce and analytical dashboards.
• Design and optimize complex workflows across multiple digital platforms, ensuring consistency and efficiency.
• Conduct heuristic evaluations and user research with internal stakeholders to gather insights and identify areas for enhancement.
• Implement UI solutions that are consistent with the company's Design System, ensuring a cohesive user interface.
• Collaborate effectively with cross-functional teams, including Product Managers and Product Analysts, to align UX initiatives with business objectives and user needs.

📝 Enhancement Note: This role is positioned as a UX Designer with a strong emphasis on internal tools and platforms, particularly Salesforce and data dashboards. The description highlights a need for a designer who can operate autonomously in an evolving design landscape, establish best practices, and communicate effectively in English with US-based teams. This suggests a mid-level to senior UX role focused on driving strategic design improvements within a corporate environment.

📈 Primary Responsibilities

• Design and optimize user workflows across various internal platforms, ensuring intuitive navigation and efficient task completion.
• Conduct heuristic evaluations and user research with internal stakeholders to identify pain points and opportunities for UX enhancements.
• Implement consistent UI solutions aligned with the established Design System, maintaining brand identity and user experience standards.
• Collaborate and facilitate activities with cross-functional teams (e.g., Product Management, Data Analysts, Business stakeholders) to ensure UX design aligns with business needs and strategic goals.
• Create and refine complex information architectures to ensure logical data organization and user flow.
• Prioritize UX initiatives and design tasks in collaboration with Product Managers and Product Analysts, managing project scope and timelines effectively.
• Develop and maintain design documentation, including user flows, wireframes, prototypes, and high-fidelity mockups.
• Contribute to the establishment and refinement of design best practices within the organization, particularly in areas where design maturity is developing.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design thinking and hands-on execution. The mention of facilitating activities and aligning UX with business needs indicates a need for strong communication and interpersonal skills, in addition to core design competencies. The focus on internal platforms and Salesforce suggests a need for understanding enterprise software ecosystems.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design (Graphic Design, Interaction Design, Digital Design, Integral Design, or related field).
Experience: 2+ years of experience in digital product design, with a proven track record of improving user experiences.

Required Skills:

• Proficiency in User Experience (UX) and User Interface (UI) design principles for digital products.
• Demonstrated experience working with and contributing to Design Systems.
• Expertise in UI/UX design tools, specifically Figma.
• Advanced English communication skills (written and spoken), essential for collaborating with US-based teams and documenting work.
• Experience conducting user research and synthesizing findings to inform design decisions.
• Ability to design and optimize complex information architectures and user flows.
• Strong collaboration and facilitation skills for working with multidisciplinary teams.
• A proactive attitude towards continuous learning and staying updated with design trends and technologies.
• Critical thinking and problem-solving abilities to address design challenges in evolving environments.
• Commitment to user-centered design principles.

Preferred Skills:

• Knowledge of Salesforce and its associated design principles (e.g., Lightning Design System).
• Familiarity with design metrics and their application in evaluating UX effectiveness.
• Understanding of digital accessibility standards and best practices.
• Experience or familiarity with data visualization design.

📝 Enhancement Note: The "sumas puntos si" section in the original description directly translates to preferred skills. The requirement for advanced English is explicitly stated as exclusionary and will be evaluated, highlighting its critical importance for this role. The emphasis on working in an environment where design is still maturing suggests a need for candidates who are comfortable with ambiguity and can drive foundational design processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2 years of experience in digital product design, with clear examples of impactful UX/UI work.
• Include case studies demonstrating the end-to-end design process, from problem definition and user research to ideation, prototyping, and final UI implementation.
• Highlight projects where you've designed and optimized complex workflows and information architectures.
• Present examples of your collaboration with cross-functional teams and how you've aligned design solutions with business objectives.
• Demonstrate proficiency in using Figma for design tasks, including wireframing, prototyping, and high-fidelity design.

Process Documentation:

• For each portfolio piece, clearly outline the UX problem or business objective addressed.
• Detail the research methodologies used (e.g., heuristic evaluations, user interviews) and the key insights derived.
• Explain the design rationale behind your chosen solutions, including any iterations or pivots made based on feedback.
• Quantify the impact of your designs where possible, using metrics related to user satisfaction, efficiency, or adoption.
• Illustrate your experience with Design Systems and how you ensured UI consistency across projects.

📝 Enhancement Note: Given the role's emphasis on improving internal platforms and potentially establishing new design practices, a portfolio that showcases problem-solving skills, process rigor, and measurable impact will be highly valued. The ability to explain design decisions and their business implications will be crucial.

💵 Compensation & Benefits

Salary Range: Given the location (Santiago, Chile) and the role's requirements (2+ years experience, advanced English, specialized skills), a competitive salary range for a UX Designer would typically fall between $25,000,000 CLP and $45,000,000 CLP annually, which is approximately $27,000 - $48,000 USD per year. This estimate is based on current market data for UX Design roles in Santiago, considering the hybrid work model and the need for international collaboration.

Benefits:

• Flexibility: Hybrid work model allowing for a balance between office and remote work.
• Reduced Working Hours: A shorter workweek of 39.5 hours, with Fridays concluding at 14:00 hrs.
• Additional Vacation: Up to 10 additional vacation days per year.
• Health Insurance: Complementary health insurance coverage.
• Dental Insurance: Dental insurance coverage.
• Collaborative Workspaces: Access to well-equipped and collaborative office spaces.
• Professional Development: Opportunities and tools to support professional growth and development.
• APV (Ahorro Previsional Voluntario): Employer matching contribution (1+1 scheme).

Working Hours: The standard working hours are 39.5 per week, with a shortened day on Fridays, concluding at 14:00 hrs. This offers a more flexible schedule compared to traditional full-time roles.

📝 Enhancement Note: The provided salary range is an estimation based on general market data for UX Designers in Santiago, Chile. The actual salary will depend on the candidate's specific experience, skills, and the company's internal compensation structure. The benefits package is detailed and emphasizes work-life balance and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance, Investments, Retirement)
Company Size: Large Enterprise (Principal is a global financial services company with thousands of employees worldwide).
Founded: 1879 (Principal Financial Group)

Team Structure:

• This role is part of a UX/Product Design team that supports internal platforms, likely collaborating closely with Product Management, Product Analysis, Engineering, and business stakeholders.
• The team operates with a hybrid model, balancing in-office collaboration with remote flexibility.
• Given the focus on US-based teams, there will be a significant element of cross-border collaboration and communication.

Methodology:

• The company emphasizes a purpose-driven approach, with a mission to foster a world where everyone has access to financial security.
• Design processes are expected to be user-centered, data-informed, and collaborative, aiming to deliver value to internal customers.
• The role involves working within an environment that is still developing its design maturity, requiring proactive contribution to best practices and process establishment.

Company Website: https://careers.principal.com/cl/

📝 Enhancement Note: Principal is a well-established global financial services provider. This role, though based in Chile, is designed to support operations and product development for the US market, indicating a need for cultural adaptability and strong cross-cultural communication skills. The company's long history suggests a stable environment with a focus on long-term value.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned as a mid-level to potentially senior individual contributor, depending on the depth of experience brought to the table. The responsibilities of designing and optimizing workflows, conducting research, and collaborating with Product Managers suggest a level of autonomy and strategic input beyond entry-level positions.

Reporting Structure: While not explicitly stated, the UX Designer will likely report to a UX Lead, Design Manager, or a Product Management lead within the organization. Collaboration will be key with Product Managers and Product Analysts, indicating a matrixed or closely integrated reporting dynamic.

Operations Impact: The UX Designer will directly impact the efficiency, satisfaction, and productivity of internal users by improving the usability and effectiveness of critical platforms like Salesforce and analytical dashboards. This, in turn, supports broader business operations and decision-making processes by providing better tools and insights to employees.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in areas like Salesforce UX, data visualization design, or accessibility standards.
• Process Development: Play a key role in establishing and refining design processes and best practices within a growing design function.
• Cross-Functional Leadership: Develop leadership skills through facilitating workshops and influencing product decisions across different departments.
• International Exposure: Gain valuable experience working with international teams and understanding global product development workflows.
• Career Progression: Potential to move into senior UX roles, lead design initiatives, or transition into product management roles with demonstrated success.

📝 Enhancement Note: The emphasis on working in an environment where design is still maturing points to significant growth opportunities for individuals who can take initiative and shape processes. The role offers a chance to build a strong portfolio of impactful internal product design work.

🌐 Work Environment

Office Type: Hybrid Work Model. Employees are expected to work from the office for a portion of the week, with flexibility for remote work.
Office Location(s): Av. Apoquindo 3600 Piso 7, Santiago, Chile. The office is located in a prominent business district, likely with good access to public transportation.

Workspace Context:

• The office provides collaborative workspaces designed to foster team interaction and innovation.
• Access to necessary design tools and technology is expected.
• Opportunities for direct interaction with local and US-based team members will be available, promoting a dynamic and connected work environment.

Work Schedule: The hybrid model and reduced working hours (39.5 hrs/week with early Fridays) suggest a flexible schedule that supports work-life balance, while still ensuring adequate time for core responsibilities and team collaboration.

📝 Enhancement Note: The hybrid arrangement and reduced hours are significant benefits that cater to modern work expectations, emphasizing work-life balance and employee well-being. The office location in Santiago is a prime business area, suggesting a professional and accessible work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, English proficiency, and cultural fit.
• Portfolio Review & Technical Interview: A deep dive into your portfolio, discussing past projects, your design process, problem-solving approaches, and experience with Figma and Design Systems. This may include a practical design exercise or case study presentation.
• Cross-Functional Collaboration Interview: Discussion with Product Managers, Product Analysts, or other stakeholders to assess your ability to collaborate, communicate design rationale, and align UX with business needs.
• Hiring Manager Interview: Final interview with the hiring manager to discuss your overall fit with the team, career aspirations, and understanding of the role.

Portfolio Review Tips:

• Highlight Internal Tools & Salesforce: If possible, include projects that demonstrate experience with enterprise software, internal tools, or Salesforce-specific design challenges.
• Showcase Process Rigor: Clearly articulate your design process, emphasizing user research, problem definition, and how you translated insights into design solutions.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved task completion rates, increased user satisfaction).
• Design System Experience: Clearly illustrate your experience working with and contributing to design systems, showing how you maintained consistency.
• English Communication: Be prepared to present your portfolio and discuss your work entirely in English.

Challenge Preparation:

• Expect a design challenge that might involve improving a specific internal workflow, designing a dashboard component, or solving a user problem within a given context (potentially related to Salesforce or data).
• Practice explaining your thought process, design decisions, and trade-offs concisely and clearly.
• Be ready to articulate how your design aligns with business objectives and user needs.
• Prepare to discuss accessibility and usability considerations within your proposed solution.

📝 Enhancement Note: The interview process is likely to heavily scrutinize both design skills and communication abilities, especially English proficiency. A well-curated portfolio that demonstrates practical application of UX principles to business problems, particularly within enterprise software, will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI/UX design, wireframing, prototyping, and collaboration. Proficiency is a must.
• Salesforce: Experience with Salesforce, and ideally the Lightning Design System, is highly desirable. Understanding its user interface and workflow paradigms is beneficial.

Analytics & Reporting:

• Familiarity with analytics platforms and understanding how to interpret data to inform design decisions is valuable.
• Experience with data visualization tools or principles would be a strong asset, given the mention of analytical dashboards.

CRM & Automation:

• Salesforce: As mentioned, core to the role for internal platform design.
• Understanding of how CRM systems and automation workflows impact user experience.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. Experience with Salesforce and its design system is a significant advantage, indicating that candidates with this background will be highly sought after.

👥 Team Culture & Values

Operations Values:

• Purpose-Driven: A commitment to the company's mission of fostering financial security for all.
• Customer Focus: Prioritizing the needs and satisfaction of internal users.
• Integrity: Upholding ethical standards in design and business practices.
• Collaboration: Working effectively with diverse teams to achieve shared goals.
• Continuous Improvement: A proactive approach to learning, innovation, and enhancing processes and user experiences.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with Product Managers, Product Analysts, and potentially engineering and business stakeholders to ensure design solutions meet all requirements.
• Open Communication: A culture that encourages open dialogue, feedback exchange, and constructive debate to arrive at the best design outcomes.
• Shared Ownership: Fostering a sense of shared responsibility for product success, where design is an integral part of the entire product development lifecycle.

📝 Enhancement Note: Principal emphasizes a culture of integrity, customer focus, and collaboration. The role's success will rely on the candidate's ability to integrate into a team that values these principles and to contribute positively to the ongoing development of design practices within the organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Internal Users: Shifting focus from external consumer-facing products to internal enterprise tools requires a deep understanding of business needs and employee workflows.
• Evolving Design Maturity: Working in an environment where design practices are still being established can present challenges in terms of advocating for design principles and securing resources.
• Cross-Cultural Collaboration: Effectively communicating and collaborating with US-based teams across different time zones and cultural nuances.
• Salesforce & Dashboard Complexity: Navigating the intricacies of enterprise platforms like Salesforce and designing effective data visualizations for complex analytics.

Learning & Development Opportunities:

• Advanced Skill Acquisition: Opportunities to become an expert in Salesforce UX, data visualization, or accessibility through formal training or project work.
• Process Innovation: A chance to contribute significantly to defining and implementing best-in-class design processes and standards for the organization.
• Mentorship & Leadership: Potential to be mentored by senior design leaders and to grow into a leadership role within the design team.
• Industry Exposure: Working with a global financial services company provides exposure to a broad range of industry challenges and opportunities.

📝 Enhancement Note: The challenges presented are opportunities for growth. Candidates who thrive in environments where they can shape processes and have a direct impact on internal operations will find this role particularly rewarding.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex internal platform with limited design resources. How did you approach it?" (Focus on process, prioritization, and stakeholder management).
• "How would you approach improving the user experience of a Salesforce dashboard for sales representatives? What steps would you take?" (Demonstrate understanding of user needs, data visualization, and iterative design).
• "Walk me through a project where you successfully collaborated with product managers and engineers. What was your role, and how did you ensure alignment?" (Highlight communication, teamwork, and problem-solving skills).

Company & Culture Questions:

• "What do you know about Principal's mission and values? How do you see your role as a UX Designer contributing to them?" (Show research and alignment with purpose-driven work).
• "How do you handle feedback on your designs, especially from non-designers?" (Assess receptiveness to feedback and collaborative approach).
• "Describe your experience working in a hybrid or flexible work environment. How do you ensure productivity and collaboration?" (Address work style and adaptability).

Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly define the problem statement, your role, the process followed, key decisions made, solutions implemented, and the measurable outcomes.
• Quantify Results: Use data and metrics to showcase the impact of your design work on user satisfaction, efficiency, or business goals.
• Demonstrate Process: Clearly articulate your design thinking and methodology, showing how you move from understanding a problem to delivering a solution.
• English Fluency: Practice presenting your portfolio and answering questions entirely in English, ensuring clarity and confidence.
• Tailor to the Role: Emphasize projects that align with the requirements, such as enterprise software, internal tools, or data-heavy interfaces.

📝 Enhancement Note: Interview preparation should focus on articulating your design process, demonstrating problem-solving abilities, and showcasing your communication skills, particularly in English. Be ready to discuss how you've driven impact in previous roles, especially within corporate or enterprise settings.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the Principal Careers portal.
• Portfolio Customization: Ensure your portfolio prominently features projects that highlight your experience with UI/UX design, Figma, Design Systems, and ideally, enterprise software or complex data visualizations. Prioritize case studies that demonstrate your problem-solving process and quantifiable impact.
• Resume Optimization: Tailor your resume to include keywords from the job description, such as "UX Design," "UI Design," "Salesforce," "Design Systems," "User Research," and "Figma." Quantify your achievements with specific metrics where possible.
• Interview Preparation: Practice presenting your portfolio entirely in English, focusing on clear articulation of your design process, decision-making rationale, and collaboration skills. Prepare to discuss your experience with internal platforms and enterprise tools.
• Company Research: Thoroughly research Principal's mission, values, and its role in the financial services industry. Understand their commitment to financial security and how your design work can contribute to internal efficiency and employee success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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