UX Designer Patient Insights (m/f/d) at Roche

📍 Job Overview

Job Title: UX Designer Patient Insights (m/f/d) Company: Roche Location: Vienna, Austria / Sant Cugat del Vallès, Catalonia, Spain Job Type: FULL_TIME Category: User Experience (UX) Design / Product Design Date Posted: 2025-07-29 Experience Level: 5-10 Years (Mid to Senior Level) Remote Status: On-site

🚀 Role Summary

Drive the end-to-end user experience design process for patient-facing digital products, focusing on user-centered innovation within the healthcare sector.
Translate complex product requirements and user needs into intuitive, engaging, and aesthetically pleasing interface designs, wireframes, and prototypes.
Collaborate closely with cross-functional teams, including UX researchers, product managers, engineers, medical, and regulatory teams, to deliver high-standard digital experiences.
Champion user insights and data-driven design decisions to continuously improve product usability and optimize the overall patient journey.
Contribute to the development and maintenance of a consistent design framework across a suite of healthcare products, ensuring a cohesive user experience.

📝 Enhancement Note: This role is positioned within Roche's Information Solutions (RIS) division, specifically focusing on patient insights. This implies a strong emphasis on understanding and designing for patient needs, potentially involving complex healthcare workflows, data privacy considerations, and regulatory compliance. The "m/f/d" designation indicates a commitment to gender diversity and inclusion. The dual locations suggest flexibility in where the candidate is based.

📈 Primary Responsibilities

Design and deliver high-fidelity mockups, user flows, interaction models, and prototypes for digital patient solutions, ensuring clarity and usability.
Conduct heuristic evaluations on existing products to identify areas for improvement and propose data-informed design solutions.
Partner with product managers to deeply understand business objectives and user requirements, ensuring design solutions align with strategic goals and user needs.
Work collaboratively with engineers to ensure seamless implementation of interface designs, maintaining design integrity and quality.
Influence and integrate findings from user research studies to uncover and address unmet interface problems and user needs for patient insights platforms.
Continuously analyze behavioral analytics and monitor success metrics to iterate on designs and recommend enhancements that improve user engagement and product effectiveness.
Contribute to the creation and refinement of a comprehensive design framework to ensure consistency and a unified user experience across Roche's digital product portfolio.
Engage in open and candid feedback sessions with other designers, both internal and external, to foster a collaborative and quality-driven design environment.
Collaborate closely with Medical and Regulatory teams to ensure designs meet clinical standards and comply with all relevant healthcare regulations.
Actively participate in agile development cycles, contributing design expertise and adapting quickly to feedback and evolving project requirements.
Drive innovation by proactively identifying design challenges and proposing creative solutions that enhance the patient experience and product value.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking and hands-on design execution. The emphasis on "patient insights" suggests a need for empathy and the ability to translate qualitative and quantitative data into actionable design improvements. Collaboration with medical and regulatory teams is a critical differentiator for healthcare UX roles, requiring an understanding of industry-specific constraints.

🎓 Skills & Qualifications

Education:

Bachelor's or Master's degree in Graphic Design, Visual Design, Web Design, Interaction Design, Human-Computer Interaction (HCI), Cognitive Psychology, Cognitive Science, or a closely related field.

Experience:

A minimum of 5 years of professional experience as an Interaction Designer, UI/UX Designer, or Visual Designer, with a proven track record of creating exceptional digital experiences.
Demonstrated experience in User-Centered Design methodologies and a strong understanding of usability principles.
Proven experience designing for mobile applications, particularly native mobile apps.
Experience working within an Agile development environment is highly preferred.
Healthcare industry experience is desired, providing a strong advantage in understanding the unique challenges and opportunities within this sector.

Required Skills:

Expertise in standard UX design software, with a specific emphasis on Figma for prototyping, wireframing, and visual design.
High degree of creativity and advanced problem-solving skills, with the ability to address challenges from a strategic, big-picture perspective down to intricate details.
Proficiency in translating user needs and product requirements into intuitive, elegant, and aesthetically pleasing interface designs.
Strong understanding of user flows, journey mapping, and scenario creation to visualize and optimize the user experience.
Ability to conduct heuristic evaluations and provide data-driven recommendations for design improvements.
Excellent time management skills with the capacity to autonomously prioritize tasks in a fast-paced, dynamic environment.
A positive attitude, an open mind, and a strong desire to collaborate, learn, and contribute to team success.
Ability to iterate quickly on designs and effectively incorporate feedback from stakeholders and team members.

Preferred Skills:

Experience with other UX/UI design and prototyping tools beyond Figma.
Familiarity with A/B testing and other experimental design approaches to validate user interface effectiveness.
Experience in user research methodologies, including usability testing, user interviews, and survey design.
Knowledge of accessibility standards (e.g., WCAG) and their application in design.
Understanding of behavioral analytics tools and how to leverage them for design optimization.

📝 Enhancement Note: The requirement for 5+ years of experience positions this role for a designer capable of independent work and strategic contribution. Figma proficiency is explicitly mentioned, making it a key technical skill. While not strictly mandatory, healthcare experience is a significant plus, indicating a preference for candidates who can quickly adapt to the nuances of the pharmaceutical and healthcare technology landscape.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

A comprehensive portfolio showcasing a minimum of 5 years of professional UX design work, with a strong emphasis on patient-facing applications or complex digital products.
Demonstrations of the entire design process, from user research and concept generation to wireframing, prototyping, visual design, and usability testing.
Case studies that clearly articulate the problem statement, the design process undertaken, the rationale behind key design decisions, and the measurable impact of the solutions.
Examples of interactive prototypes created using tools like Figma, showcasing detailed user flows and interaction design.
Visual design examples that highlight aesthetic sensibility, adherence to design principles, and a strong understanding of visual hierarchy and layout.
Evidence of collaboration with cross-functional teams and how user insights were integrated into the design process.

Process Documentation:

Portfolio pieces should clearly document the iterative nature of the design process, including how user feedback and testing results influenced design evolution.
Showcase examples of wireframes, user flows, and mockups that demonstrate a clear progression from initial concepts to refined designs.
Include documentation of heuristic evaluations performed and the resulting design recommendations.
If applicable, demonstrate experience with design systems or style guides and how they were utilized or contributed to.

📝 Enhancement Note: For a role like this, the portfolio is paramount. It needs to go beyond just visual appeal and demonstrate a deep understanding of the user-centered design process, problem-solving capabilities, and the ability to articulate design decisions and their impact. Specific examples of mobile app design and healthcare-related projects would be highly advantageous.

💵 Compensation & Benefits

Salary Range: The minimum statutory salary in Austria for this position is €3,455 gross per month. However, Roche offers competitive compensation packages that reflect current market trends and the candidate's experience level, which is expected to be higher than the minimum.

Estimated Range (Mid to Senior Level UX Designer in Vienna/Barcelona): €4,500 - €6,500 gross per month.
Methodology: This estimate is based on industry benchmarks for UX Designers with 5-10 years of experience in Western European cities like Vienna and Barcelona, considering the cost of living, demand for specialized skills in healthcare tech, and Roche's reputation as a leading global company.

Benefits:

Comprehensive health and wellness programs, including access to healthcare services and well-being initiatives.
Opportunities for professional development, including training, workshops, and support for attending industry conferences.
Flexible working arrangements, including potential for hybrid work models (though the primary role is on-site).
Generous paid time off and holidays, supporting work-life balance.
Retirement savings plans and other financial benefits.
Access to Roche's extensive employee resource groups and networking opportunities.
Contribution to a sustainable and family-friendly work environment.

Working Hours: The standard working hours for this full-time position are typically 40 hours per week. While the role is primarily on-site, Roche emphasizes flexibility and a modern workplace culture, which may allow for some adaptation in daily schedules where operational needs permit.

📝 Enhancement Note: The salary disclosure is a legal requirement in Austria, but the company explicitly states that the offer will be competitive and higher. The estimated range is a professional assessment based on the role's seniority, location, and industry. Benefits are likely to be comprehensive, reflecting Roche's status as a major global employer in the healthcare sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Pharmaceutical / Healthcare Technology / Digital Health Company Size: Large Enterprise (Roche is a global leader with tens of thousands of employees worldwide). This scale offers significant resources, stability, and opportunities for impact, but may also involve more structured processes and decision-making hierarchies compared to smaller organizations. Founded: Roche was founded in 1896, bringing a long history of innovation and a deep understanding of the healthcare landscape. This legacy underpins its commitment to scientific advancement and patient well-being.

Team Structure:

The UX Designer will report to the Sub-chapter lead of User Experience Design & Validation (for Patient Insights).
This role is part of the Roche Information Solutions (RIS) User Experience team, indicating a dedicated UX function within a larger technology division.
Close collaboration is expected with UX researchers, product managers, engineers, medical teams, and regulatory teams, fostering a cross-functional, multidisciplinary approach to product development.

Methodology:

The team operates within an agile methodology environment, emphasizing iterative development, rapid prototyping, and continuous feedback loops.
A strong focus on user-centered design and data-driven decision-making is integral to the team's approach.
Design processes will likely involve translating product requirements into elegant solutions, conceptualizing intuitive designs, and rapidly testing and iterating based on user insights and performance metrics.

Company Website: https://careers.roche.com/global/en

📝 Enhancement Note: Roche's culture emphasizes innovation, patient focus, and scientific rigor. The acquisition of mySugr indicates a strategic move into digital health solutions, blending established pharmaceutical expertise with agile tech development. The emphasis on "doing now what patients need next" highlights a forward-thinking and patient-centric mission.

📈 Career & Growth Analysis

Operations Career Level: This role is suited for a Mid to Senior level UX Designer. With 5+ years of experience, the individual is expected to contribute significantly to design strategy, lead design initiatives for specific features or products, and mentor junior designers. The scope involves defining digital experiences that directly impact patient care and engagement.

Reporting Structure: The UX Designer will report to a Sub-chapter Lead within the User Experience Design & Validation team. This structure suggests a matrixed organization common in large tech-focused companies, where functional expertise (UX) is managed by a lead, while project execution involves collaboration with product management and engineering leads. This provides opportunities for both specialized growth and broad project exposure.

Operations Impact: The UX Designer's work will directly influence the usability, effectiveness, and adoption of digital health solutions designed to gather patient insights. By creating seamless and intuitive patient experiences, this role contributes to:

Improved patient engagement and adherence to treatment plans.
More accurate and comprehensive data collection for medical and research purposes.
Enhanced patient satisfaction and trust in Roche's digital offerings.
Ultimately, supporting Roche's mission to transform patient care through personalized healthcare and data-driven insights.

Growth Opportunities:

Skill Specialization: Deepen expertise in UX research, interaction design for complex healthcare systems, or visual design for digital health platforms.
Leadership Development: Progress into Senior UX Designer roles, Lead UX Designer positions, or Sub-chapter Lead roles, managing design teams and strategy.
Cross-functional Exposure: Gain experience in product management, user research, or technical architecture through collaboration on various projects.
Industry Expertise: Develop specialized knowledge in digital health, patient insights, and the regulatory landscape of the pharmaceutical industry.
Global Mobility: Opportunities to work on international projects or potentially relocate to other Roche global sites.

📝 Enhancement Note: The role offers a clear path for career advancement within a large, established organization. The emphasis on patient insights and digital health within a pharmaceutical giant like Roche provides a unique and impactful career trajectory, blending design excellence with a mission-driven purpose.

🌐 Work Environment

Office Type: The role is primarily on-site, indicating a collaborative office environment designed to foster teamwork, brainstorming, and direct interaction with colleagues. Roche typically maintains modern, well-equipped office spaces.

Office Location(s):

Vienna, Austria: Located in the heart of Vienna, offering a vibrant urban work environment.
Sant Cugat del Vallès, Barcelona, Spain: Situated in a hub known for innovation and technology, providing a dynamic and connected workspace. Candidates will be based in one of these locations, suggesting that the teams are distributed but collaborate closely.

Workspace Context:

Collaborative Spaces: Offices are likely to include dedicated areas for brainstorming, design reviews, and team meetings, facilitating seamless collaboration with UX researchers, product managers, and engineers.
Technology & Tools: Access to state-of-the-art design software (like Figma), hardware, and collaboration platforms will be provided.
Team Interaction: Regular team meetings, stand-ups, and cross-functional project sessions will facilitate interaction and knowledge sharing among designers and other specialists.
Patient-Centric Focus: The environment is geared towards innovation in healthcare, with a constant reminder of the impact on patient lives.

Work Schedule: The standard work schedule is 40 hours per week, executed from the office. While the role is on-site, Roche's culture supports a modern workplace, which may include some degree of flexibility in daily start/end times, provided operational requirements and team collaboration needs are met.

📝 Enhancement Note: The on-site requirement emphasizes the value Roche places on in-person collaboration for creative and complex problem-solving, especially in a field like healthcare UX where nuanced understanding and rapid iteration are key. The dual locations offer candidates a choice of vibrant European cities.

📄 Application & Portfolio Review Process

Interview Process: The interview process for a UX Designer role at a company like Roche typically involves several stages designed to assess design skills, problem-solving abilities, collaboration style, and cultural fit.

Application & Screening: Initial review of CV and portfolio for relevant experience and skills.
Hiring Manager/Recruiter Screen: A brief call to assess basic qualifications, motivation, and understanding of the role.
Design Challenge/Portfolio Review: This is a critical stage. Candidates will likely be asked to present their portfolio, discussing specific case studies, their design process, and the impact of their work. A take-home design challenge or a live design exercise might also be included to evaluate practical skills.
Team/Cross-Functional Interviews: Interviews with potential colleagues (UX researchers, product managers, engineers) to assess collaboration, communication, and problem-solving approaches.
Sub-chapter Lead/Manager Interview: A final interview to discuss strategic thinking, leadership potential, and overall fit with the team and company culture.

Portfolio Review Tips:

Storytelling: Structure your portfolio presentations around compelling narratives for each case study. Clearly articulate the problem, your role, the process, the challenges faced, your solutions, and the outcomes (quantifiable if possible).
Process Focus: Emphasize your design process, showing how you move from research and ideation through to iteration and final execution. Highlight your ability to adapt and incorporate feedback.
User-Centricity: Demonstrate a deep understanding of user needs and how you translated those into design solutions. Showcase your empathy for the target user (patients in this case).
Tool Proficiency: Be prepared to discuss your proficiency with tools like Figma, and how you leverage them to create effective designs and prototypes.
Impact & Metrics: Where possible, quantify the impact of your designs using metrics related to usability, engagement, conversion, or patient satisfaction.

Challenge Preparation:

Understand the Context: If given a design challenge, thoroughly research Roche, its products (especially in digital health), and the target user (patients).
Prioritize & Scope: In a timed challenge, focus on the most critical aspects of the problem. Clearly state your assumptions and the scope of your proposed solution.
Communicate Your Thinking: Articulate your design rationale clearly and concisely. Explain why you made certain decisions.
Iterative Approach: Show that you can think about iterating on your solution based on potential feedback or further research.

📝 Enhancement Note: The portfolio review is central. Candidates should prepare to discuss their work in detail, focusing on the "why" behind their design choices and the measurable impact. A strong understanding of the healthcare context and patient needs will be highly valued.

🛠 Tools & Technology Stack

Primary Tools:

Figma: Explicitly mentioned as a required tool for UX design, wireframing, prototyping, and visual design. Proficiency is essential.
Prototyping Tools: In addition to Figma, familiarity with other prototyping tools (e.g., InVision, Adobe XD) may be beneficial, though Figma is the primary focus.
Collaboration Platforms: Tools like Jira, Confluence, Slack, or Microsoft Teams for agile workflow management, communication, and documentation.

Analytics & Reporting:

Behavioral Analytics Tools: Experience with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms to track user behavior and measure success metrics.
Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or even advanced Excel/Google Sheets for analyzing and presenting data insights.

CRM & Automation:

While not directly a CRM role, understanding how user data flows from digital products into broader systems (like CRMs or patient management systems) is advantageous.
Integration Tools: Awareness of how user interfaces integrate with backend systems and data pipelines.

📝 Enhancement Note: Figma is the core tool. Proficiency in this area is non-negotiable. Experience with analytics tools is important for demonstrating an ability to measure and iterate on design effectiveness, aligning with the data-driven culture.

👥 Team Culture & Values

Operations Values:

Patient Focus: A deep commitment to improving patient lives through innovative healthcare solutions. This translates to designing with empathy and prioritizing patient needs in every decision.
Innovation & Curiosity: Encouraging the exploration of new ideas, challenging the status quo, and continuously seeking better ways to solve problems.
Collaboration & Openness: Valuing teamwork, open communication, and candid feedback to foster a supportive and productive environment.
Excellence & Quality: A drive for high standards in design, development, and execution, ensuring that products are reliable, effective, and user-friendly.
Integrity & Responsibility: Upholding ethical standards and taking ownership of work, especially within the sensitive context of healthcare.

Collaboration Style:

Cross-functional Integration: Seamless collaboration with diverse teams (research, product, engineering, medical, regulatory) is a cornerstone of the work. This requires strong communication and the ability to articulate design concepts to non-designers.
Iterative Design: The team embraces an iterative approach, actively seeking and incorporating feedback to refine designs throughout the development lifecycle.
Knowledge Sharing: A culture of learning and sharing best practices, insights, and learnings among team members to collectively elevate the quality of work.

📝 Enhancement Note: Roche's culture, particularly within its digital innovation arms like RIS, is likely a blend of established corporate professionalism and agile tech-company dynamism. Empathy for patients and a commitment to scientific rigor are core tenets.

⚡ Challenges & Growth Opportunities

Challenges:

Complexity of Healthcare: Designing for diverse patient populations with varying technical literacy, health conditions, and emotional states, while adhering to strict regulatory requirements.
Data Integration: Ensuring that user interface designs effectively capture and present complex patient data in an understandable and actionable manner.
Balancing Stakeholder Needs: Navigating the requirements and priorities of multiple stakeholders, including patients, healthcare providers, product managers, and regulatory bodies.
Rapidly Evolving Digital Health Landscape: Staying abreast of new technologies, design trends, and patient expectations in a fast-changing industry.

Learning & Development Opportunities:

Specialized UX in Healthcare: Gain deep expertise in the unique challenges and best practices of UX design within the pharmaceutical and digital health sectors.
Advanced Tooling: Master advanced features of Figma and explore other relevant design and analytics tools.
Industry Trends: Participate in webinars, conferences, and workshops focused on digital health, patient experience, and UX innovation.
Mentorship: Benefit from guidance from experienced UX leads and cross-functional experts within Roche's global network.
Impactful Projects: Contribute to projects that have a direct and significant impact on patient health and well-being.

📝 Enhancement Note: The challenges inherent in healthcare UX design are significant but also create rich learning opportunities. Success in this role will require resilience, adaptability, and a continuous learning mindset.

💡 Interview Preparation

Strategy Questions:

Design Process Philosophy: "Describe your approach to user-centered design, from initial concept to final delivery. How do you ensure user needs are at the forefront of your decisions?" (Prepare to walk through a case study, highlighting each stage.)
Problem Solving in Healthcare: "Imagine a scenario where patient data collected via our app is inconsistent. How would you approach diagnosing the UX issues and designing a solution?" (Focus on your analytical and problem-solving process.)
Collaboration & Communication: "How do you effectively communicate design concepts to non-design stakeholders, such as engineers or product managers? Describe a time you had to advocate for a design decision." (Prepare examples of successful cross-functional collaboration.)
Handling Feedback: "How do you incorporate feedback from user research and design reviews? Describe a situation where feedback significantly changed your initial design direction." (Showcase your ability to be receptive and iterative.)

Company & Culture Questions:

Roche's Mission: "What interests you about Roche's mission to improve patient lives, and how does that align with your passion for UX design?" (Research Roche's recent work and values.)
Team Dynamics: "How do you contribute to a positive and productive team environment, especially when working with diverse functional groups?" (Highlight your collaborative and supportive traits.)
Agile Experience: "Describe your experience working in an Agile development environment. What is your role in sprint planning and execution?" (Showcase your adaptability and efficiency.)

Portfolio Presentation Strategy:

Select Relevant Projects: Choose 2-3 projects that best showcase your skills in interaction design, mobile UX, problem-solving, and ideally, healthcare or complex digital products.
Focus on Impact: For each project, clearly articulate the business goals and user needs, your specific contributions, the design process you followed, the challenges you overcame, and the measurable impact of your solution. Use visuals (wireframes, mockups, prototypes) effectively.
Figma Demonstration: Be ready to discuss your use of Figma, potentially showcasing specific interactive elements or how you structured your design files for collaboration.
Conciseness: Practice your presentation to stay within the allotted time, ensuring you cover the most crucial aspects of each project.

📝 Enhancement Note: Interviewers will be looking for a designer who not only possesses strong technical skills but also demonstrates strategic thinking, empathy for patients, and the ability to collaborate effectively within a complex, regulated industry.

📌 Application Steps

To apply for this UX Designer Patient Insights position:

Click the "Apply Now" button on the Roche careers portal and submit your CV in English.
Portfolio Preparation: Ensure your portfolio is polished, up-to-date, and readily accessible via a link in your CV or application. Tailor your case study selection to highlight mobile UX, patient-facing solutions, and your iterative design process.
Resume Optimization: Clearly articulate your 5+ years of UX/UI design experience, emphasizing skills in Figma, user-centered design, and any relevant healthcare or mobile app design projects. Quantify achievements where possible.
Interview Practice: Prepare to discuss your portfolio in detail, articulate your design process, and answer behavioral questions about collaboration, problem-solving, and adapting to feedback. Practice presenting your work concisely.
Company Research: Thoroughly research Roche's digital health initiatives, the mySugr acquisition, and the RIS division's goals. Understand their commitment to patient care and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

UX Designer Patient Insights (m/f/d)