UX Designer - (Maternity Cover)

📍 Job Overview

Job Title: UX Designer - (Maternity Cover)

Company: Utility Warehouse

Location: London, United Kingdom

Job Type: Contract

Category: UX/Product Design Operations

Date Posted: April 02, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the final stages of a significant company rebrand and platform migration project, ensuring seamless user experience integration.

• Optimize the customer acquisition journey by leveraging user data and feedback to inform design improvements and experimentation.

• Act as a key liaison between design and development teams to guarantee high-quality implementation of designed features and user flows.

• Lead design experimentation initiatives, including A/B testing, to identify and implement proposition improvements.

• Contribute to a cross-functional Customer Acquisition team focused on enhancing the sign-up journey for customers, UW Partners, and the sales team.

📝 Enhancement Note: This role is specifically a 9-month maternity cover contract, requiring immediate availability. The focus on customer acquisition journeys within a high-volume consumer services domain is a critical aspect for operations candidates to highlight. The hybrid work arrangement suggests a need for strong self-management and communication skills to maintain collaboration with remote and in-office team members.

📈 Primary Responsibilities

• Oversee and execute the final stages of the rebrand rollout, ensuring all visual and interactive elements align with the new brand identity.

• Monitor and analyze Partner feedback on the new quote journey, translating insights into actionable design adjustments and improvements.

• Provide design support and QA for developers working on new quote journey screens, addressing edge cases and minor journey additions.

• Design solutions for potential customer promotions, ensuring consistency across both old and new journeys where applicable.

• Identify and implement optimizations for the new quote journey using live user data, customer/Partner interviews, and analytics to drive efficiency and user satisfaction.

• Lead user/Partner research opportunities as part of proposition improvement plans and design assets for live experimentation (e.g., A/B testing).

• Collaborate closely with Product Managers and Engineers within a cross-functional squad to deliver on key team projects.

• Ensure seamless integration of design elements with development, acting as the primary point of contact for design-related queries.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design implementation, quality assurance, and data-driven optimization. Candidates should be prepared to demonstrate their ability to manage multiple design streams concurrently, from brand refresh support to iterative journey improvements and experimental design. The direct involvement in A/B testing and proposition changes signals a need for a strategic design mindset beyond purely UI execution.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating mastery of user-centered design principles is paramount. Equivalent practical experience in lieu of formal education will be considered.

Experience: A minimum of 2-5 years of experience as a UX/Product Designer, with a proven track record in full-cycle user-centered design (Research, UX, UI). Experience within high-volume consumer services domains, particularly in customer acquisition journeys, is highly desirable.

Required Skills:

• Technical Mastery:

  • Solid understanding of full-cycle user-centered design methodologies (Research, UX, UI).
  • Proficient in creating best-in-class designs, low and high-fidelity wireframes, and interactive prototypes.
  • Expert-level proficiency with Figma for design, wireframing, and prototyping.
  • Experience in Quality Assurance (QA) of design outputs before live deployment.

• Impact & Detail Orientation:

  • Proven ability to focus on delivering work that directly contributes to team and business goals.
  • Exceptional attention to detail in all design outputs and process documentation.

• Planning & Collaboration:

  • Demonstrated ability to effectively collaborate with Product and Engineering teams to deliver projects on time and within scope.
  • Excellent prioritization and time management skills.

• Operational Excellence:

  • Clear articulation of personal design process, methodology, and strategic approach.
  • Ability to independently drive projects and tasks to completion with minimal supervision.
  • Strong communication and interpersonal skills for effective stakeholder engagement.

• Business & Domain Knowledge:

  • Experience working with customer acquisition journeys in high-volume consumer services domains.

Preferred Skills:

• Experience with A/B testing and leading design experimentation.

• Familiarity with data analysis tools and interpreting user analytics.

• Experience in user research, including conducting interviews and synthesizing findings.

• Understanding of brand migration processes and their UX implications.

• Experience working within Agile/Scrum methodologies.

📝 Enhancement Note: The "Middle-weight" designation suggests that while extensive experience isn't required, candidates must possess a solid foundation and the ability to operate independently on key projects. The emphasis on "Operational Excellence" and "Business & Domain Knowledge" indicates that the company values designers who understand the broader business context and can articulate their design process effectively, not just execute visually.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive UX/Product Design case studies demonstrating full-cycle user-centered design.

• Highlight projects specifically related to customer acquisition journeys, rebrands, or platform migrations if possible.

• Clearly articulate your role, process, methodology, and the strategic thinking behind your design decisions for each case study.

• Include examples of wireframes (low and high fidelity), user flows, prototypes, and final UI designs.

• Demonstrate how you used data, user research, or feedback to inform design iterations and optimizations.

Process Documentation:

• For each case study, detail your design process, including:

  • User research methods employed and key insights derived.

  • Ideation and wireframing stages, including iterations and rationale.

  • Prototyping and user testing phases, with feedback incorporation.

  • UI design and final implementation considerations.

  • How you collaborated with development and QA teams.

  • Measurement of success or impact post-launch (e.g., A/B test results, conversion rate improvements).

📝 Enhancement Note: Given the role's focus on a rebrand and journey optimization, the portfolio should strongly emphasize problem-solving skills, strategic thinking, and the ability to translate complex requirements into user-friendly designs. The "Operational Excellence" requirement in qualifications directly translates to needing a portfolio that clearly outlines a structured and repeatable design process.

💵 Compensation & Benefits

Salary Range: While not explicitly stated, based on industry benchmarks for a Mid-Level UX Designer (2-5 years experience) in London, the estimated salary range is £45,000 - £65,000 per annum. This estimate accounts for the contract nature of the role, the specific skills required, and the cost of living in London.

Benefits:

• Industry-benchmarked salary (details shared during the first conversation).

• Availability of a 4-day working week.

• Flexible working arrangements.

• Work-from-anywhere policy for up to 2 weeks per year.

• Discounts on Utility Warehouse services.

• Free Cashback Card.

• Matched-contribution pension scheme.

• Life assurance coverage up to 4x salary.

• Comprehensive family-friendly policies.

• Discounted private health insurance.

• Access to an Employee Assistance line.

• Free Virtual GP service.

• Participation in Belonging groups to shape an inclusive future.

• Access to a Career Development Framework with regular review and promotion cycles.

Working Hours: The standard working hours are 40 hours per week. However, the company offers a 4-day working week option and flexible working arrangements, providing significant autonomy over work scheduling.

📝 Enhancement Note: The salary estimate is based on typical market rates for UX Designers in London with 2-5 years of experience. The "Contract" nature might influence the final offer, potentially offering a slightly higher hourly rate or day rate compared to a permanent equivalent, though benefits like pension and life assurance are often prorated or managed differently for contract roles. The comprehensive list of benefits, especially the 4-day week and flexible/remote options, indicates a strong focus on employee well-being and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Utility Warehouse operates in the consumer services sector, specifically providing integrated utility services (energy, broadband, mobile, insurance) to households. This is a competitive market where customer retention and acquisition are key drivers. The company is actively aiming to double its size, indicating a growth-oriented and dynamic environment.

Company Size: Utility Warehouse is a growing company with ambitions to scale significantly. While the exact number of employees isn't provided, the context of doubling in size suggests a medium to large organization with established processes but also a capacity for rapid expansion and adaptation. For operations professionals, this means opportunities to contribute to process refinement and scalability initiatives.

Founded: The founding date is not explicitly stated, but the company's mission to simplify utilities and its current growth phase suggest it has a solid foundation and is now in a period of accelerated development.

Team Structure:

• The UX Designer will be part of the Customer Acquisition team, focused on the sign-up journey.

• You will report directly to the UX Design Manager.

• You will work within a cross-functional squad comprising Product Managers, UX Designers, and Engineers.

Methodology:

• Data-driven decision-making is a core component, using live user data and analytics for optimization.

• User-centered design principles guide the entire product development lifecycle.

• Agile methodologies are likely employed within the cross-functional squads.

• Continuous improvement and experimentation (e.g., A/B testing) are encouraged to enhance propositions and journeys.

Company Website: https://uw.co.uk/

📝 Enhancement Note: The company's mission to "take the headache out of utilities" and its focus on growth suggest a culture that values efficiency, customer-centricity, and innovation. The emphasis on a "cross-functional squad" points towards a collaborative and integrated working environment, typical of modern tech and service companies.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (2-5 years experience) within the UX/Product Design discipline. It offers a significant opportunity to gain hands-on experience with a major rebrand and platform migration, while also leading design experimentation and optimization efforts within a critical customer acquisition funnel.

Reporting Structure: You will report to the UX Design Manager, providing a clear line of management and mentorship. Within the cross-functional squad, you will collaborate closely with Product and Engineering colleagues, contributing to team-level objectives.

Operations Impact: The UX Designer will have a direct impact on the customer acquisition funnel, influencing conversion rates, user satisfaction, and partner engagement. Contributions to the rebrand and platform migration will also have a broad impact on the company's user interface and brand perception. By using data and experimentation, the role directly contributes to proposition improvements and business growth.

Growth Opportunities:

• Skill Advancement: Deepen expertise in full-cycle UX/Product Design, particularly in complex customer acquisition flows and large-scale rebrands. Gain practical experience in A/B testing and leading design experimentation.

• Cross-functional Expertise: Develop a strong understanding of Product Management and Engineering processes through close collaboration within the squad.

• Process Optimization: Contribute to refining the design and implementation processes within the Customer Acquisition team.

• Career Progression: While this is a contract role, successful performance could lead to opportunities for further contract extensions or consideration for permanent roles within Utility Warehouse, especially as the company scales. The company's Career Development Framework suggests a structured approach to internal growth and promotion cycles.

📝 Enhancement Note: The contract nature of the role means growth will be primarily focused on skill acquisition and project impact during the 9-month tenure. However, the company's stated commitment to a "Career Development Framework" and "regular review and promotion cycles" suggests a supportive environment for career advancement, potentially offering a pathway beyond the initial contract if performance is strong and business needs align.

🌐 Work Environment

Office Type: The role is advertised as Hybrid, suggesting a blend of in-office and remote work. The company's "work-from-anywhere policy for up to 2 weeks per year" further emphasizes flexibility. The office environment in London likely fosters collaboration and team cohesion.

Office Location(s): London, United Kingdom. Specific office address details are not provided but candidates should expect to be based in or commute to London regularly for hybrid working days.

Workspace Context:

• Collaborative Environment: The hybrid model, coupled with cross-functional squads, promotes a collaborative atmosphere where designers work closely with product, engineering, and other stakeholders.

• Tools & Technology: Access to design tools like Figma is expected, along with other relevant collaboration and project management software. The company likely provides the necessary technological infrastructure to support both in-office and remote work.

• Team Interaction: Regular team meetings, stand-ups, and design critiques will facilitate interaction and knowledge sharing within the Customer Acquisition team and the broader UX/Product Design function.

Work Schedule: The default is a 40-hour work week, but with the availability of a 4-day week and flexible working, there's significant autonomy. This allows operations professionals to manage their time effectively, balancing project demands with personal needs, which is crucial for deep-focus design work and data analysis.

📝 Enhancement Note: The hybrid nature and flexible working policies are significant draws for operations professionals seeking work-life balance. Candidates should be prepared to articulate how they maintain productivity and collaboration in a hybrid setting, and how they manage their time effectively to meet project deadlines.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess suitability for the role.

• First Interview (e.g., with UX Design Manager): Focus on your experience, design process, and understanding of UX principles. This is likely where your portfolio will be discussed in detail.

• Technical/Design Challenge: You may be asked to complete a design exercise, either take-home or live, to assess your problem-solving skills and design execution.

• Cross-functional Interview: Potentially with a Product Manager or Engineer from the Customer Acquisition squad to evaluate collaboration skills and technical understanding.

• Final Interview: May involve senior stakeholders to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant case studies. Prioritize those showcasing customer acquisition, rebrands, or complex journey optimizations.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the impact of your work. Use visuals (wireframes, mockups, prototypes) effectively to support your narrative.

• Highlight Process & Rationale: Emphasize your design methodology, decision-making process, and how you incorporated user feedback and data. Detail your collaboration with other teams.

• Quantify Impact: Whenever possible, present metrics or outcomes that demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, positive user feedback).

• Be Prepared for Questions: Anticipate questions about your design choices, challenges faced, and how you handled trade-offs between user needs and business requirements.

Challenge Preparation:

• If a design challenge is given, understand the brief thoroughly.

• Focus on demonstrating your process: user research (even if simulated), ideation, wireframing, and articulating your proposed solution.

• Time management is crucial. Prioritize key aspects of the challenge.

• Be ready to present and defend your design decisions clearly and concisely.

• Consider how your solution aligns with business goals and user needs.

📝 Enhancement Note: The emphasis on "Operational Excellence" and an articulated "process, methodology and approach" means your portfolio and interview answers must clearly demonstrate a structured, thoughtful approach to design, rather than just aesthetic execution. Be prepared to discuss how you manage ambiguity and deliver results in a fast-paced, growth-oriented environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required skill and will be the primary tool for design, wireframing, and prototyping. Proficiency in Figma is critical.

• Prototyping Tools: While Figma includes prototyping capabilities, familiarity with other specialized prototyping tools might be advantageous.

• Wireframing Tools: Proficiency in both low-fidelity (e.g., sketches, basic digital wireframes) and high-fidelity wireframes is expected.

Analytics & Reporting:

• User Data Analysis: The role requires using "live user data" to inform optimizations. Familiarity with analytics platforms like Google Analytics, Mixpanel, Amplitude, or similar tools would be highly beneficial for understanding user behavior and journey performance.

• A/B Testing Platforms: Experience with tools used for A/B testing (e.g., Optimizely, VWO, Google Optimize) is valuable for leading experimentation.

CRM & Automation:

• While not directly a CRM role, understanding how user journeys feed into CRM systems or impact sales processes is advantageous. Familiarity with customer acquisition funnels and their associated systems would be a plus.

📝 Enhancement Note: The core technical requirement is mastery of Figma. However, a strong candidate will also demonstrate an understanding of how their designs integrate with other systems and how they leverage data from analytics platforms to measure impact and drive further improvements.

👥 Team Culture & Values

Operations Values:

• People First: The company prioritizes its employees, reflected in benefits like flexible working, 4-day weeks, and family-friendly policies. This extends to a user-centric approach in design.

• Collaboration: Working in cross-functional squads emphasizes teamwork, open communication, and shared responsibility for delivering outcomes.

• Progress & Delivery: A strong focus on achieving ambitious goals, driving initiatives like the rebrand and platform migration, and delivering work on time and in scope.

• Efficiency & Savings: The core business model revolves around providing savings to customers by consolidating utilities, suggesting a company culture that values efficiency and smart resource management.

• Data-Driven: Decisions are informed by data and user insights, promoting an analytical and evidence-based approach to design and business strategy.

Collaboration Style:

• Cross-functional Integration: Expect close working relationships with Product Managers and Engineers, requiring clear communication and mutual respect for different disciplines.

• Feedback Exchange: A culture that likely encourages constructive feedback on designs and processes to foster continuous improvement.

• Knowledge Sharing: Opportunities to share insights from user research, design experimentation, and best practices within the team and potentially broader UX community.

• Agile Mindset: Working within squads suggests an agile approach, emphasizing iterative development, adaptability, and responsiveness to changing requirements or insights.

📝 Enhancement Note: The company's culture appears to be a blend of a fast-paced, growth-oriented environment with a strong emphasis on employee well-being and collaborative problem-solving. Candidates should be prepared to showcase how they embody these values in their work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Maternity Cover Pace: Operating within a 9-month contract for a major rebrand and platform migration requires rapid onboarding and immediate impact.

• Balancing Priorities: Juggling multiple projects such as rebrand support, new journey optimization, and experimental design requires strong organizational and prioritization skills.

• Data Interpretation: Effectively translating complex user data and feedback into actionable design improvements can be challenging.

• Stakeholder Alignment: Ensuring all stakeholders are aligned on design decisions and priorities within a dynamic growth environment.

• Bridging Design & Development: Maintaining a seamless flow between design and development, especially with evolving requirements, can be complex.

Learning & Development Opportunities:

• Project Scope: Gain extensive experience on a large-scale rebrand and platform migration, highly valuable for career progression.

• Experimentation Leadership: Lead design experimentation and A/B testing, developing skills in hypothesis generation and data-backed iteration.

• User Research Application: Apply and refine user research techniques to directly influence product strategy and design decisions.

• Cross-functional Collaboration: Enhance collaboration skills by working closely with Product and Engineering in a cross-functional squad.

• Industry Insight: Deepen understanding of customer acquisition strategies within the competitive consumer services sector.

📝 Enhancement Note: The challenges presented are typical for contract roles involving critical projects, but they also serve as significant growth opportunities. Candidates who can demonstrate resilience, adaptability, and a proactive approach to problem-solving will thrive in this environment.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a customer acquisition journey from initial concept to live implementation." (Focus on user research, wireframing, prototyping, testing, and collaboration with dev/product).

• "How would you approach optimizing a new quote journey based on initial Partner feedback and live user data?" (Emphasize data analysis, prioritization, iteration, and communication of findings).

• "Walk us through a time you had to balance competing user needs and business requirements in a design. How did you arrive at your solution?" (Demonstrate strategic thinking, compromise, and solution articulation).

Company & Culture Questions:

• "What interests you about Utility Warehouse and our mission?" (Research the company's values, business model, and recent news).

• "How do you approach working in a cross-functional squad? What's your ideal collaboration style with Product Managers and Engineers?" (Highlight teamwork, communication, and respect for other disciplines).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: Problem, Your Role, Process, Solution, Impact.

• Visuals: Use high-quality mockups, wireframes, and prototypes. Show the evolution of your designs.

• Narrative: Tell a compelling story about the user problem and how your design solved it.

• Data & Metrics: Quantify your impact wherever possible. If exact metrics aren't available, discuss how you would measure success.

• Collaboration: Explain how you worked with other team members (Product, Engineering, stakeholders).

• Conciseness: Be mindful of time; focus on the most critical aspects of each project.

📝 Enhancement Note: Be prepared to discuss your experience with Figma in detail, including specific features you utilize for efficiency and collaboration. Also, be ready to articulate how your design decisions align with business objectives, especially regarding customer acquisition and cost-saving, which are central to Utility Warehouse's model.

📌 Application Steps

To apply for this operations position:

• Submit your application: Click the "Apply" button on the job posting and complete the required fields.

• Tailor your CV: Ensure your resume highlights experience relevant to UX/Product Design, customer acquisition journeys, rebrands, and proficiency with Figma. Use keywords from the job description.

• Prepare your Portfolio: Curate 2-3 strong case studies that demonstrate your full-cycle design process, problem-solving skills, and impact. Ensure it clearly outlines your role, methodology, and collaborative efforts.

• Practice your Pitch: Rehearse presenting your portfolio and answering common interview questions, focusing on articulating your design process and strategic thinking.

• Research Utility Warehouse: Understand their business model, mission, and recent developments to articulate your interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.