UX Designer II

📍 Job Overview

Job Title: UX Designer II

Company: ARUP Laboratories

Location: Salt Lake City, UT, USA

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: March 06, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Designs and validates user experiences for strategic products, focusing on transforming complex processes into intuitive and empowering customer journeys.

• Conducts comprehensive user research, including usability testing and contextual inquiries, to inform design decisions and ensure user-centricity.

• Creates a wide range of UX artifacts, such as mockups, wireframes, prototypes, user flows, journey maps, and personas, to effectively communicate design concepts.

• Collaborates closely with product and engineering teams to foster user empathy and integrate user feedback into product development cycles.

• Contributes to the development and maintenance of the organization's digital design framework and evolving design system.

📝 Enhancement Note: This role is specifically for a UX Designer II, indicating a need for an individual who can work with minimal direction on larger projects and contribute to enterprise-level initiatives, distinguishing it from a junior or senior-level position. The focus on "strategic products" and "enterprise initiatives" suggests a significant impact on the company's digital offerings and customer-facing platforms.

📈 Primary Responsibilities

• Lead the design process for strategic products, from initial concept to validation, ensuring a seamless and intuitive user experience.

• Define user requirements by conducting thorough customer research, including usability testing, contextual inquiries, user interviews, and surveys.

• Develop comprehensive UX artifacts such as detailed wireframes, interactive prototypes, user flows, experience maps, journey maps, and personas to articulate design solutions.

• Analyze post-launch customer behavior and feedback to identify areas for improvement and iterate on existing designs.

• Collaborate cross-functionally with Product Managers, Engineers, and other stakeholders to build shared understanding of user needs and drive design implementation.

• Contribute to the evolution of ARUP's design system and ensure design standards are consistently applied across all digital products.

• Mentor junior UX designers, providing guidance on UX methodologies, best practices, and tool proficiency.

• Translate complex business and technical requirements into user-friendly and effective design solutions.

• Champion user-centered design principles throughout the product development lifecycle.

📝 Enhancement Note: The core responsibilities emphasize a blend of hands-on design execution, user advocacy, and team collaboration. The mention of "tackles projects that are larger in scope" and "assists in mentoring junior Designers" clearly defines the mid-level expectation for this UX Designer II role, requiring both individual contribution and some leadership/guidance capabilities.

🎓 Skills & Qualifications

Education:

Experience:

• 2-5 years of professional experience in UX design, product design, or a related field, with a proven track record of designing and delivering successful digital products.

Required Skills:

• Proficient in creating UX artifacts, including wireframes, mockups, prototypes, user flows, and journey maps.

• Strong understanding of user-centered design principles and methodologies.

• Experience conducting various forms of user research, such as usability testing, contextual inquiries, and user interviews.

• Familiarity with design system principles and practical application.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions to diverse stakeholders.

• Ability to work collaboratively with cross-functional teams (product, engineering, research).

Preferred Skills:

• Experience in the healthcare or clinical laboratory industry.

• Knowledge of accessibility standards (WCAG) and best practices.

• Experience mentoring junior designers or leading design initiatives.

• Familiarity with agile development methodologies.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to inform design constraints.

📝 Enhancement Note: The "2-5 years" experience level for a UX Designer II aligns with the expectation of having moved beyond foundational skills to independently manage design projects and contribute to broader design strategies, including mentorship. The emphasis on creating a "digital design framework" suggests the need for a candidate who can think strategically about design consistency and scalability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 3-5 diverse UX design projects, demonstrating a clear understanding of the user-centered design process from problem definition to solution.

• Projects should highlight your individual contribution, design thinking, problem-solving skills, and the impact of your designs.

• Include examples of wireframes, user flows, interactive prototypes, and final mockups.

• Showcase research methodologies employed and how user feedback was incorporated into design iterations.

Process Documentation:

• Demonstrate a clear understanding of how you document your design process, including user research findings, design iterations, and decision-making rationale.

• Examples of how you have mapped out user journeys, defined personas, and created experience maps are highly valued.

• Ability to articulate the steps taken to validate designs through usability testing and other research methods.

📝 Enhancement Note: For a UX Designer II role, the portfolio should not just present final designs but also clearly articulate the strategic thinking, research methodologies, and iterative process undertaken. The emphasis on "strategic products" and "enterprise initiatives" means that projects demonstrating scalability, complex problem-solving, and cross-functional collaboration will be highly regarded.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) and holiday schedule.

• Retirement savings plan with company match (e.g., 401(k)).

• Opportunities for professional development, training, and conference attendance.

• Employee Assistance Program (EAP).

• Life and disability insurance.

Working Hours:

• Standard full-time schedule of 40 hours per week.

• Mandatory in-office attendance Monday through Friday, from 8:00 AM to 5:00 PM, with a one-hour lunch break.

• While the schedule is fixed, the role may offer some flexibility in daily start/end times within the 8 AM - 5 PM window, subject to team and departmental needs.

📝 Enhancement Note: The salary range is an estimate based on national averages for UX Designer II roles and adjusted for the Salt Lake City, UT market, considering the mid-level experience requirement. Specific benefits are typical for a company of ARUP Laboratories' size and industry. The mandatory 5-day in-office requirement is clearly stated.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare / Clinical Diagnostics / Information Technology (supporting healthcare)

Company Size: ARUP Laboratories is a large organization, employing over 4,000 individuals according to recent data. This size suggests a structured environment with established processes and opportunities for specialization.

Founded: ARUP Laboratories was founded in 1984 as an enterprise of the University of Utah and its Department of Pathology. This long history points to stability, a strong foundation in research and academia, and a commitment to scientific advancement.

Team Structure:

• The role is within the "CX Product Team - 934," indicating a focus on Customer Experience (CX) and product development.

• This team likely consists of UX designers, product managers, UX researchers, and potentially UI designers, working collaboratively on digital products.

• The UX Designer II will report to a UX Manager or Lead Designer and will work closely with Product Managers and Engineering leads.

Methodology:

• ARUP Laboratories emphasizes a culture of accountability, integrity, service, and excellence, which likely permeates their product development processes.

• The CX Product Team likely follows a user-centered design methodology, integrating customer research and feedback into iterative product development.

• Given the company's background, there's a strong emphasis on data-driven decision-making and scientific rigor in their approach to product design and improvement.

• Expect a structured approach to project management, potentially leveraging Agile or hybrid methodologies.

Company Website: https://www.aruplab.com/

📝 Enhancement Note: ARUP Laboratories' dual origin as an enterprise of the University of Utah and its Department of Pathology suggests a culture that values research, scientific accuracy, and continuous learning. The "CX Product Team" designation highlights a strategic focus on enhancing customer interactions through digital products, which is crucial in the healthcare sector.

📈 Career & Growth Analysis

Operations Career Level: UX Designer II is a mid-level position. It signifies an individual who has progressed beyond entry-level tasks and can independently manage significant design responsibilities. This role is expected to contribute to strategic product initiatives and may begin to mentor junior team members. It's a critical step towards becoming a Senior UX Designer or a specialized UX lead.

Reporting Structure:

• The UX Designer II will report to a UX Manager or Lead Designer within the CX Product Team.

• They will collaborate closely with Product Managers and Engineering teams, forming project-specific "pods" or working groups.

Operations Impact:

• The primary impact of this role is on enhancing the user experience of ARUP's strategic digital products. This directly influences customer satisfaction, adoption rates, and operational efficiency for users interacting with ARUP's services.

• By transforming complex processes into intuitive interfaces, the UX Designer II contributes to reducing support costs, improving data accuracy, and driving customer loyalty.

Growth Opportunities:

• Specialization: Develop expertise in specific areas like user research, interaction design, or design systems.

• Leadership: Progress to a Senior UX Designer role, taking on more complex projects, leading design initiatives, and providing more extensive mentorship.

• Management: Potentially move into a UX Management or Lead Designer position, overseeing a team and setting design strategy.

• Cross-functional Movement: Opportunities to move into Product Management or UX Research roles within ARUP, leveraging their deep understanding of user needs and product development.

• Continuous Learning: ARUP's affiliation with the University of Utah and its commitment to professional development offer access to training, workshops, and potential for further education.

📝 Enhancement Note: The "II" in UX Designer II denotes a level of autonomy and strategic contribution beyond an entry-level position. The emphasis on mentoring and enterprise initiatives suggests that growth opportunities will involve increased scope, responsibility, and potentially leadership within the design function.

🌐 Work Environment

Office Type: ARUP Laboratories operates from a significant campus in Salt Lake City, Utah, which includes modern office spaces designed for collaboration and productivity. The role is explicitly defined as "Mandatory in-office Monday - Friday," indicating a traditional, on-site work environment.

Office Location(s):

• The primary location for this role is Salt Lake City, Utah. ARUP's main campus is located at 500 Chipeta Way, Salt Lake City, UT 84108.

Workspace Context:

• The workspace is designed to foster collaboration, with dedicated CX Product Team areas, meeting rooms, and potentially open-plan office spaces.

• Access to essential design tools and technology will be provided, including high-performance workstations and relevant software licenses.

• Opportunities for informal and formal interaction with colleagues within the CX Product Team and across other departments will be frequent due to the mandatory on-site presence.

Work Schedule:

• A fixed 40-hour work week, Monday to Friday, from 8:00 AM to 5:00 PM.

• This schedule is designed to ensure consistent team availability for collaboration and project work, particularly for an on-site role.

📝 Enhancement Note: The mandatory 5-day in-office requirement is a key differentiator. This suggests that ARUP values in-person collaboration, team cohesion, and direct interaction for its product development teams, especially for roles involving design and research.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or video call with a recruiter to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager (likely a UX Manager or Lead) focusing on experience, skills, and alignment with the role's responsibilities.

• Portfolio Review & Design Challenge: This is a critical stage. Candidates will present their portfolio, discussing their process, rationale, and impact. They may also be given a design challenge (either a take-home assignment or an in-session exercise) to assess their problem-solving and design skills.

• Team Interviews: Interviews with other UX designers, product managers, or engineers to evaluate collaboration skills and technical proficiency.

• Final Interview: Potentially with a senior leader for a final overview and cultural assessment.

Portfolio Review Tips:

• Storytelling: Structure your portfolio presentations around compelling narratives for each project. Clearly define the problem, your role, the process you followed, the solutions you designed, and the measurable outcomes.

• Process Emphasis: For a UX Designer II role, showcasing your design process is paramount. Detail your research methods, ideation techniques, iteration cycles, and how you incorporated feedback.

• Quantify Impact: Where possible, use data and metrics to demonstrate the impact of your designs (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores).

• Tailor to ARUP: Research ARUP Laboratories and its mission. Highlight projects that demonstrate experience in complex problem-solving or industries where accuracy and reliability are critical (like healthcare).

• Be Prepared for Questions: Anticipate questions about your design choices, how you handle design disagreements, your experience with design systems, and your thoughts on user research.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly understand the problem statement and any constraints. If it's an in-session exercise, listen carefully and ask clarifying questions.

• Focus on Process: Even with limited time, demonstrate your thought process. Sketching, whiteboarding, or quickly documenting your steps can be effective.

• Prioritize: For time-bound challenges, focus on the most critical aspects of the problem and present a well-reasoned, albeit potentially incomplete, solution.

• Communicate Clearly: Articulate your assumptions, decisions, and rationale clearly and concisely.

📝 Enhancement Note: The portfolio review and potential design challenge are key evaluation points for a UX Designer II. Candidates should be prepared to demonstrate not just design output but also the strategic thinking and process behind it, with an emphasis on how they solve complex user problems.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision (Proficiency in at least one is expected, with familiarity in others beneficial).

• User Research Platforms: Tools for conducting usability tests, surveys, and interviews (e.g., UserTesting.com, Maze, SurveyMonkey, Typeform).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello (For tracking tasks, user stories, and project progress).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (To understand user behavior on digital platforms).

• Product Analytics: Tools like Mixpanel, Amplitude, or Pendo (To track feature adoption, user engagement, and product performance).

• Data Visualization: Tableau, Power BI (For creating dashboards and reports to communicate insights).

CRM & Automation:

• While not a primary focus for UX, understanding how CRM systems (e.g., Salesforce) and marketing automation tools integrate with the user experience can be beneficial.

• Familiarity with content management systems (CMS) and their impact on user-facing content.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is essential. Experience with user research platforms and product analytics tools will be highly valued, as the role requires data-informed design decisions and the ability to measure the impact of UX improvements.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding high ethical standards in design and research, especially critical in the healthcare industry where patient data and well-being are concerned.

• Service: A commitment to serving the needs of both internal and external customers by creating user-friendly and efficient digital tools.

• Excellence: Striving for the highest quality in design execution, user research, and product outcomes.

• Accountability: Taking ownership of design projects, processes, and their impact on users and the business.

• Continuous Improvement: A dedication to ongoing learning, iterative design, and staying abreast of UX trends and best practices.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where UX designers work closely with product managers, engineers, researchers, and stakeholders from various departments.

• Data-Driven Approach: Decisions are expected to be informed by user research, analytics, and business objectives.

• Open Communication: A culture that encourages open feedback, constructive criticism, and sharing of ideas to foster innovation and improve designs.

• User Advocacy: The UX team acts as a champion for the user, ensuring their needs and perspectives are considered throughout the product lifecycle.

📝 Enhancement Note: ARUP's stated values (accountability, integrity, service, excellence) are likely deeply embedded in their operational culture. For a UX Designer, this translates to a focus on creating reliable, user-centric solutions that uphold trust and quality, especially within the sensitive healthcare domain.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating the diverse requirements and priorities of various stakeholders (business, technical, user) to create cohesive and effective designs.

• Integrating with Legacy Systems: Potentially working with or designing for existing systems that may have technical constraints or older user interfaces, requiring creative problem-solving to improve the experience.

• Translating Complex Medical Information: Designing interfaces that effectively communicate complex medical information or workflows to diverse user groups (patients, clinicians, lab technicians).

• Driving Design Adoption: Championing user-centered design principles and ensuring designs are implemented accurately and effectively by development teams.

• Adapting to Evolving Technology: Keeping pace with rapid advancements in UX tools, methodologies, and user expectations.

Learning & Development Opportunities:

• Advanced UX Training: Access to internal and external workshops, courses, and certifications focused on specialized UX areas (e.g., advanced research methods, interaction design patterns, accessibility).

• Industry Conferences: Opportunities to attend leading UX and product design conferences to gain insights and network with peers.

• Mentorship Programs: Participation in formal or informal mentorship programs, both as a mentee and potentially as a mentor to junior designers.

• Cross-Functional Exposure: Gaining experience and understanding of other areas of the business, such as product management, engineering, or clinical operations.

• Contribution to Design System: Opportunities to help build, evolve, and govern the company's design system, a significant growth area for UX professionals.

📝 Enhancement Note: The challenges inherent in a healthcare technology environment, such as handling complex data and adhering to strict regulations, present unique opportunities for a UX designer to develop specialized skills and expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements for a design project. How did you approach it, and what was the outcome?" (Focus on negotiation, compromise, and user advocacy.)

• "Walk us through your process for designing a new feature or product from concept to launch. What UX artifacts did you create, and how did you validate your designs?" (Prepare a detailed case study from your portfolio.)

Company & Culture Questions:

• "Why are you interested in working for ARUP Laboratories, and what do you know about our mission?" (Research ARUP's commitment to healthcare, research, and patient care.)

• "How do you contribute to a positive team environment and collaborate effectively with engineers and product managers?" (Highlight your teamwork and communication skills.)

Portfolio Presentation Strategy:

• Select Strongest Projects: Choose 2-3 projects that best showcase your UX process, problem-solving skills, and impact, ideally relevant to ARUP's industry or scale.

• Focus on the "Why": Clearly articulate the problem you were solving, the user needs you identified, and the business goals.

• Detail Your Role: Be specific about your contributions, especially if you worked in a team.

• Showcase Iteration: Demonstrate how you refined your designs based on feedback and testing.

• Quantify Results: Use metrics to show the success of your designs. If metrics aren't available, discuss expected outcomes or user feedback.

• Practice Your Narrative: Rehearse your presentation to ensure it's clear, concise, and engaging. Be prepared for questions about any aspect of your work.

📝 Enhancement Note: Interviewers will be looking for a candidate who can articulate their design process, demonstrate strategic thinking, and effectively communicate their work. Preparing a compelling narrative around selected portfolio pieces is crucial for this UX Designer II role.

📌 Application Steps

To apply for this UX Designer II position:

• Submit your application through the provided link on the ARUP Laboratories careers portal.

• Portfolio Customization: Ensure your portfolio prominently features projects that highlight your experience with user-centered design, research methodologies, and the creation of various UX artifacts (wireframes, prototypes, journey maps). Tailor the selection to showcase projects demonstrating complex problem-solving or large-scale product impact.

• Resume Optimization: Update your resume to clearly articulate your 2-5 years of UX design experience, highlighting key skills such as user research, usability testing, prototyping, and collaboration. Use keywords from the job description like "strategic products," "customer experience," and "design system."

• Interview Preparation: Practice articulating your design process and decision-making for your portfolio projects. Prepare to discuss how you incorporate user feedback and collaborate with cross-functional teams. Research ARUP Laboratories and its mission in healthcare diagnostics.

• Company Research: Familiarize yourself with ARUP Laboratories' services, values, and recent news. Understand their commitment to the University of Utah and the significance of their work in clinical pathology. This will help you tailor your answers and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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