UX Designer Graduate at Computershare

📍 Job Overview

Job Title: UX Designer Graduate Company: Computershare Location: Edinburgh, United Kingdom Job Type: Full-time, Fixed-Term Contract (up to 24 months) Category: User Experience (UX) Design / Product Design Operations Date Posted: August 5, 2025 Experience Level: Graduate (0-2 years) Remote Status: Hybrid (Minimum 3 days in office)

🚀 Role Summary

Support the design process for digital products, focusing on creating intuitive and user-centered experiences for complex financial products.
Collaborate closely with cross-functional teams, including Developers and Business Analysts, to translate user needs into effective design solutions.
Contribute to the development and maintenance of a Design System using Figma and Zeroheight, ensuring consistency and scalability across digital platforms.
Engage in user research activities, including conducting interviews, analyzing data, and presenting findings to inform design decisions and validate solutions.
Map out user journeys, user flows, and create wireframes, adhering to UX best practices to enhance user interaction with financial products.

📝 Enhancement Note: While this role is for a UX Designer, the emphasis on "improving workflows, user experience and data interactions for thousands of users around the globe" and the context of financial products suggests a strong connection to operational efficiency and user enablement within a large enterprise. Therefore, this role can be framed within a "Product Design Operations" context, highlighting the operational aspects of designing and maintaining digital user experiences at scale.

📈 Primary Responsibilities

Design responsive web and app interfaces for complex financial products, ensuring usability, accessibility, and client satisfaction.
Collaborate with cross-functional teams (Developers, Business Analysts) to gather requirements, iterate on designs, and ensure seamless implementation of UX solutions.
Contribute to the creation and maintenance of a comprehensive Design System using Figma and Zeroheight, ensuring consistency in UI elements, patterns, and brand guidelines.
Support UX research activities by conducting user interviews, analyzing qualitative and quantitative data, and synthesizing findings into actionable design recommendations.
Develop user journey maps, user flows, and wireframes using UX best practices to visualize user interactions and system logic for financial applications.
Participate actively in UX reviews, design workshops, and critique sessions, providing and receiving constructive feedback to refine design solutions.
Conduct usability testing and gather user feedback to validate design decisions, identify areas for improvement, and ensure the effectiveness of digital products.

📝 Enhancement Note: The responsibilities highlight a blend of core UX design activities with an emphasis on system thinking and cross-functional collaboration, crucial for operations roles. The mention of a Design System and working with financial products implies a need for structured, scalable design solutions that support operational consistency and efficiency.

🎓 Skills & Qualifications

Education:

A degree in Design, Human-Computer Interaction (HCI), Product Design, or a closely related field, completed within the last two years.

Experience:

0-2 years of experience in UX/UI design, ideally gained through internships, university projects, or early-career roles.
Experience in process optimization through design, aiming to streamline user interactions and improve efficiency in digital product usage.

Required Skills:

Strong understanding of UX/UI design principles, methodologies, and best practices for creating user-centered digital experiences.
Proficiency in user research techniques, including user interviews, surveys, and persona development, to gather insights into user needs and pain points.
Experience with usability testing methodologies and data analysis to evaluate and improve design effectiveness.
Demonstrated ability in interaction design, visual design, and prototyping, with a portfolio showcasing these skills.
Hands-on experience with design and prototyping tools such as Figma, Zeroheight, and Token Studio.
Basic understanding of front-end development technologies (HTML, CSS, JavaScript) and their impact on design implementation.
Active listening and empathy skills to deeply understand user needs, perspectives, and challenges in the context of financial services.
Creative and analytical approach to problem-solving, generating innovative design solutions that align with user needs and business goals.

Preferred Skills:

Experience working within a hybrid or agile development environment.
Familiarity with financial products or services, and the specific UX challenges they present.
Knowledge of accessibility standards (e.g., WCAG) and their application in design.
Experience contributing to or utilizing a Design System.

📝 Enhancement Note: The requirement for a recent degree and the "Graduate" title indicate an entry-level position. The skills listed are standard for UX roles but the emphasis on "data-driven design," "user research," and understanding front-end development points to a need for foundational analytical and technical understanding, common in operations-adjacent roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

A curated portfolio showcasing a minimum of 3-5 UX design projects, demonstrating a progression from problem identification to final solution.
Projects should highlight your design process, including research, wireframing, prototyping, and testing, with a clear explanation of your role and contributions.
Emphasis on projects that demonstrate an understanding of user behavior, problem-solving, and the creation of efficient user workflows.
Evidence of using design tools like Figma, Zeroheight, and prototyping software to create interactive mockups and design systems.
Case studies that detail how your designs addressed specific user needs or business objectives, ideally with measurable outcomes or success metrics if available.

Process Documentation:

Showcase examples of user journey mapping, user flow diagrams, and wireframes that illustrate your systematic approach to understanding and designing user interactions.
For design system contributions, provide examples of component libraries, style guides, or pattern documentation that demonstrate your understanding of maintaining design consistency and scalability.
Include examples of how you've analyzed user feedback or usability testing data to iterate on designs and implement process improvements.

📝 Enhancement Note: For a graduate role, the portfolio is critical for demonstrating potential and process thinking. The emphasis on design systems, user journeys, and data analysis suggests that the company values structured, repeatable design processes that contribute to operational efficiency and product quality.

💵 Compensation & Benefits

Salary Range:

As this is a graduate position on a fixed-term contract, the salary will likely be aligned with entry-level UX designer roles in Edinburgh. Based on industry benchmarks for graduate positions in the UK technology sector, a range of £24,000 to £30,000 per annum is a reasonable estimate. This range can vary based on the candidate's specific qualifications and the precise scope of responsibilities.

Benefits:

Flexible work: Policy allowing for a balance between office-based work and remote working.
Health and wellbeing rewards: Tailored benefits to support personal and family health.
ShareSave Scheme: Opportunity to invest in company shares with potential company contributions.
Recognition awards: Formal and informal recognition for achievements and contributions.
Team get-togethers: Opportunities for social interaction and team building.
Invest in your future: Programs designed to support professional development and long-term career growth.
Mentorship and support: Access to experienced colleagues and guidance within the operations and design teams.

Working Hours:

Standard full-time hours, typically 35-40 hours per week. The hybrid model allows for flexibility in how these hours are structured, with a minimum of three days per week expected in the Edinburgh office.

📝 Enhancement Note: The salary is estimated based on typical graduate entry-level roles in the UK technology and finance sectors. The benefits package is comprehensive, indicating a commitment to employee well-being and development, which is attractive for individuals looking for stable career growth within a large organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Technology (FinTech) Company Size: Computershare is a large, global organization employing over 12,000 people worldwide. This scale means opportunities for exposure to diverse projects and a structured corporate environment. For operations professionals, this implies working within established processes and potentially influencing large-scale system improvements. Founded: Computershare was founded in 1978, indicating a long-standing presence and stability in the financial services industry, with a history of adapting to technological changes.

Team Structure:

The UX Designer will likely be part of a broader Product Design or Digital Transformation team.
This team will collaborate closely with product management, engineering, business analysis, and potentially marketing departments.
Reporting structure will likely be to a UX Lead, Design Manager, or Head of Product Design.
Cross-functional collaboration is a key requirement, with regular interaction with developers, business analysts, and product owners to ensure design feasibility and alignment with business objectives.

Methodology:

The company likely employs a mix of Agile and Waterfall methodologies, common in large financial institutions. UX design processes will integrate with these development cycles.
Data analysis and user research are integral to informing design decisions, aligning with an operations-focused approach to continuous improvement.
Workflow planning and optimization are key, as the role aims to improve user experiences for complex financial products.
Automation and efficiency practices are expected in how design systems are managed and how design processes are integrated into development pipelines.

Company Website: https://www.computershare.com/

📝 Enhancement Note: Computershare's established presence in financial services suggests a focus on reliability, security, and process efficiency. The UX role will operate within this context, requiring designs that are not only user-friendly but also compliant and robust. The scale of the company offers opportunities to impact a large user base and gain experience in enterprise-level operations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Graduate UX Designer. This role serves as a foundational step into a career focused on user experience within a large, complex organization. It provides exposure to enterprise-level product development and operational processes. Reporting Structure: Typically reports to a Senior UX Designer, UX Lead, or Design Manager, who provides guidance and oversight. The role involves close collaboration with Product Managers, Business Analysts, and Software Engineers. Operations Impact: While primarily a design role, the UX Designer's work directly impacts operational efficiency by improving user interfaces and workflows for clients and internal users. Well-designed digital products reduce support costs, increase user adoption, and enhance client satisfaction, all of which are critical operational metrics.

Growth Opportunities:

Skill Specialization: Develop expertise in specific areas of UX, such as user research, interaction design, visual design, or design systems.
Industry Knowledge: Gain deep understanding of the financial services industry, its regulatory landscape, and the unique UX challenges it presents.
Leadership Potential: Progress to Senior UX Designer, UX Lead, or Management roles, potentially overseeing design teams or strategic design initiatives.
Cross-functional Mobility: Opportunities to move into related roles such as Product Management, Business Analysis, or even specialized roles within Operations or Digital Transformation.
Continuous Learning: Access to training, workshops, and conferences to stay updated on the latest UX trends and tools.

📝 Enhancement Note: This graduate program offers a structured path for career development within a stable industry. The growth potential lies in specializing within UX or leveraging design skills in broader operational or product management capacities, aligning with the company's operational needs.

🌐 Work Environment

Office Type: Hybrid model, with a minimum of three days per week required in the Edinburgh office. This suggests a collaborative office environment designed to facilitate teamwork and in-person interaction, balanced with the flexibility of remote work. Office Location(s): Edinburgh, Scotland, United Kingdom. Specific office details would be provided upon successful application. Workspace Context:

The office environment likely fosters collaboration, with open-plan areas, meeting rooms, and spaces for design critiques and workshops.
Access to necessary design tools and technology, including high-performance workstations and software licenses for Figma, Zeroheight, etc.
Opportunities for regular interaction with the UX/Design team, as well as cross-functional colleagues, facilitating knowledge sharing and problem-solving.

Work Schedule:

Standard full-time hours, with flexibility on start and end times, within the hybrid working arrangement. This allows individuals to manage their schedules effectively while ensuring team collaboration and coverage requirements are met.

📝 Enhancement Note: The hybrid nature of the role indicates a modern work environment that values both collaboration and individual flexibility. For operations-focused roles, such environments often support focused work periods and team-based problem-solving sessions.

📄 Application & Portfolio Review Process

Interview Process:

Application Screening: Review of CV and portfolio to assess suitability for the graduate role.
Initial Interview: A conversation with an HR representative or hiring manager to discuss background, motivation, and basic qualifications. This may include behavioral questions related to teamwork and problem-solving.
Portfolio Review & Technical Assessment: A more in-depth discussion of the candidate's portfolio, focusing on their design process, problem-solving approach, and understanding of UX principles. This might involve a live design exercise or a case study presentation.
Team/Stakeholder Interview: Meeting with potential team members and cross-functional stakeholders (e.g., developers, business analysts) to assess cultural fit, collaboration skills, and communication.
Final Interview: Potentially with a senior leader to discuss career aspirations and overall fit within the organization.

Portfolio Review Tips:

Structure: Organize your portfolio logically, presenting projects with a clear narrative: the problem, your process, your solution, and the outcome.
Process Focus: Emphasize your thinking and methodology. For graduate roles, demonstrating a strong understanding of the UX process is more important than having polished, high-fidelity final products.
Tools Showcase: Clearly indicate the tools you used for each project (Figma, Zeroheight, etc.).
Problem-Solving: Highlight how you approached challenges, made design decisions, and iterated based on feedback or data.
Conciseness: Be prepared to walk through your projects efficiently, focusing on the most impactful elements.

Challenge Preparation:

Design Exercise: Be prepared for a hypothetical design challenge. Practice using Figma or similar tools to quickly generate wireframes or mockups. Focus on demonstrating your thought process and iterative approach.
Case Study Presentation: If presenting a project, prepare a concise presentation (e.g., 10-15 minutes) that covers key aspects of your work.
Stakeholder Communication: Practice articulating your design decisions and their rationale clearly and confidently, as if explaining them to a non-designer.

📝 Enhancement Note: The interview process for a graduate role will heavily weigh potential and process understanding. A strong, well-documented portfolio that clearly articulates the candidate's UX methodology is crucial. Being able to discuss design decisions and their impact on user experience and operational efficiency will be key.

🛠 Tools & Technology Stack

Primary Tools:

Figma: Essential for UI design, wireframing, prototyping, and collaboration. Expected to be used extensively for interface design and component creation.
Zeroheight: Used for creating and managing design systems, documenting components, patterns, and guidelines. Proficiency in contributing to or utilizing such documentation is key.
Token Studio (or similar): For managing design tokens within Figma, ensuring consistency in design system implementation.

Analytics & Reporting:

While not directly a UX tool, familiarity with how UX impacts analytics and reporting is beneficial. This could include understanding how user behavior data is collected and analyzed to inform design improvements.

CRM & Automation:

No direct CRM usage expected for this role, but understanding how UX impacts client-facing platforms (which might integrate with CRMs) is a plus.

📝 Enhancement Note: The explicit mention of Figma and Zeroheight indicates the company's commitment to a modern, scalable design system approach. Proficiency in these tools, particularly in the context of building and maintaining a design system, is highly valued. This aligns with operations' need for consistency and efficiency.

👥 Team Culture & Values

Operations Values:

User-Centricity: A deep commitment to understanding and serving user needs, driving intuitive and efficient digital experiences.
Collaboration: Valuing teamwork and open communication across departments to achieve shared goals and ensure design alignment.
Data-Driven Decisions: Utilizing research, analytics, and testing to inform design choices and measure impact.
Continuous Improvement: Embracing feedback and iteration to constantly enhance product usability and efficiency.
Innovation: Encouraging creative problem-solving and the exploration of new design solutions to meet evolving user and business needs.

Collaboration Style:

The team likely operates with a collaborative, feedback-driven approach, encouraging open discussion and constructive criticism among designers and with cross-functional partners.
Process reviews are common to ensure design quality and adherence to best practices.
Knowledge sharing is encouraged through design critiques, internal documentation, and team meetings.

📝 Enhancement Note: The values reflect a blend of creative design principles and operational rigor. A candidate who can balance creative output with a methodical, data-informed approach will fit well into this culture.

⚡ Challenges & Growth Opportunities

Challenges:

Balancing User Needs with Business/Technical Constraints: Navigating the complexities of financial regulations, legacy systems, and business requirements while advocating for user experience.
Working with Complex Financial Products: Understanding and designing for intricate financial services that may have steep learning curves for users.
Design System Adoption and Maintenance: Contributing to and ensuring the consistent application of a design system across a large organization’s digital products.
Remote Collaboration: Effectively collaborating and communicating design ideas and feedback within a hybrid work model.

Learning & Development Opportunities:

Specialized UX Training: Access to courses and workshops focused on advanced UX research, interaction design, and usability testing.
Industry Conferences: Opportunities to attend UX and FinTech conferences to stay abreast of industry trends and network with peers.
Mentorship Programs: Guidance from experienced UX professionals within Computershare, fostering skill development and career progression.
Cross-Departmental Exposure: Learning about different facets of the business, including product management, engineering, and operations, to gain a holistic understanding of product development.

📝 Enhancement Note: The challenges presented are typical for UX roles in large, regulated industries. Successfully navigating these challenges offers significant growth opportunities, particularly in developing resilience, strategic thinking, and specialized domain knowledge.

💡 Interview Preparation

Strategy Questions:

Design Process: "Walk me through your process for designing a new feature, from initial concept to handoff." Be ready to discuss each stage, the tools you use, and how you gather requirements and feedback.
Problem Solving: "Describe a time you faced a challenging design problem. How did you approach it, and what was the outcome?" Prepare a STAR method (Situation, Task, Action, Result) answer that highlights your analytical and creative problem-solving skills.
Collaboration: "How do you typically collaborate with developers and business analysts? What strategies do you use to ensure your designs are well-understood and implemented accurately?"
Design Systems: "What is your experience with design systems? Why are they important, and how would you contribute to one?"
User Research and Data: "How do you use user research and data to inform your design decisions?" Be ready to discuss specific examples.

Company & Culture Questions:

Research Computershare's mission, values, and recent news. Understand their position in the financial services industry.
Prepare to discuss why you are interested in working for Computershare and specifically in a graduate UX role within their organization.
Think about how your personal values and working style align with the company's culture.

Portfolio Presentation Strategy:

Storytelling: Frame your portfolio projects as stories that demonstrate your impact and problem-solving abilities.
Focus on Process: Clearly articulate why you made certain design decisions, referencing user research, best practices, or business goals.
Metrics: If possible, include any quantitative data that shows the success of your designs (e.g., improved conversion rates, reduced error rates, increased user satisfaction).
Conciseness: Be prepared to present your strongest projects within a limited timeframe, highlighting key insights and contributions.
Q&A Readiness: Anticipate questions about your design choices, challenges you faced, and what you learned.

📝 Enhancement Note: For a graduate role, interviewers will be looking for strong foundational knowledge, a demonstrable design process, enthusiasm for learning, and a good cultural fit. Practicing articulation of your design thinking and portfolio is key.

📌 Application Steps

To apply for this UX Designer Graduate position:

Submit your application through the provided Oracle Cloud link.
Portfolio Customization: Ensure your portfolio is tailored to showcase projects that highlight your understanding of user-centered design, process mapping, and the use of tools like Figma and Zeroheight. Focus on projects demonstrating analytical thinking and problem-solving.
Resume Optimization: Update your resume to clearly articulate your UX skills, any relevant project experience (even academic), and your educational background. Use keywords from the job description to ensure ATS compatibility.
Interview Preparation: Practice articulating your design process using the STAR method for behavioral questions. Prepare to present your portfolio effectively, focusing on your problem-solving approach and the impact of your designs.
Company Research: Familiarize yourself with Computershare's business, its role in financial services, and its company culture. Understand the hybrid work model and be ready to discuss how you contribute in such an environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

UX Designer Graduate