UX Designer F/H

📍 Job Overview

Job Title: UX Designer F/H

Company: COVEA

Location: Le Mans, Pays de la Loire, France

Job Type: Temps complet (Full-time)

Category: Digital Transformation & Consulting

Date Posted: March 16, 2026

Experience Level: 7+ Years (Senior)

Remote Status: On-site (with potential for hybrid flexibility)

🚀 Role Summary

• Drive the digital transformation of customer journeys by applying UX design principles and methodologies to enhance user experience across multiple brands (MAAF, MMA, GMF) and channels.

• Act as a key stakeholder in strategic transformation projects, leading UX design efforts from research and ideation through to prototyping and user testing.

• Provide expert UX consulting and ad-hoc interventions to optimize existing customer journeys, identify pain points, and propose innovative solutions aligned with business objectives.

• Contribute to the development and evangelization of UX Design practices within the Group, fostering a user-centered design culture through coaching and best practice sharing.

• Collaborate closely with business units, IT departments, and project teams to ensure seamless integration of UX strategies and deliver measurable business value.

📝 Enhancement Note: This role is positioned within the "Direction Générale Transformations, Durabilité et Communication" (DGTDC) at Covéa, specifically in the "Direction Transformation" and "Direction Etudes & Conseil Grands Programmes" (Studies & Consulting for Major Programs). This indicates a strategic, high-impact role focused on internalizing expertise for digital acceleration and omnichannel transformation, moving away from external consulting reliance. The emphasis on "Conseil, Transformation, Projets digitaux & flux omnicanaux" (Consulting, Transformation, Digital Projects & Omnichannel Flows) highlights a core focus on improving customer and employee experiences through digital means.

📈 Primary Responsibilities

• Lead UX design initiatives within strategic transformation projects, encompassing benchmark analysis, user research (interviews, observations), and competitive analysis.

• Define target customer/employee experience strategies and propose phased value-driven roadmaps, leveraging AI for UX/UI enhancement.

• Facilitate ideation sessions using UX mapping and Customer Journey mapping techniques, fostering collective intelligence and defining information architecture.

• Develop and iterate on prototypes (low to high fidelity) for web, voice, and other interfaces, ensuring alignment with user needs and business goals.

• Conduct and support user testing (pre and post-implementation) to gather feedback and refine designs based on user interactions and testing interviews.

• Provide ad-hoc UX consulting, including auditing existing journeys, defining user flows, and conducting collaborative Design Thinking workshops with innovative facilitation methods.

• Define testing campaigns (A/B tests, focus groups, interviews) and evaluate the internal impacts and effectiveness of implemented solutions using strategic OKRs (NPS, CES).

• Contribute to the long-term development of the UX Design practice, coaching team members and evangelizing user-centered design principles across the organization.

• Act as a liaison between business units and IT (DSIN) to ensure alignment and drive the adoption of UX best practices in digital transformation projects.

• Ensure proposed solutions deliver tangible business value, such as progression in business metrics or reduction in general expenses, with a focus on profitable convergence for Covéa.

📝 Enhancement Note: The responsibilities emphasize a blend of project-based UX leadership and strategic practice development. The role requires a "third-party" posture, acting as an internal consultant with a broad view, close to business needs and IT references, demonstrating conviction and pragmatism. The explicit mention of "Value by Design" and contributing to "profitabl[e] convergence Covéa" underscores the business-oriented nature of this UX role, moving beyond purely aesthetic or usability concerns to directly impact business outcomes.

🎓 Skills & Qualifications

Education: Bac+5 (Master's degree or Engineering diploma)

Experience: Minimum 7 years of experience as a Senior Designer, with a strong focus on UX Design within digital transformation contexts.

Required Skills:

• Proven expertise in UX Design methodologies, including user research, journey mapping, information architecture, and usability testing.

• Proficiency in prototyping and design tools, with a specific mention of Figma for creating and iterating on mockups.

• Strong understanding of digital landscapes, including web, mobile, and emerging technologies like AI.

• Ability to articulate and champion a UX Vision, presenting and justifying designs and strategies to stakeholders, including senior management.

• Solid knowledge of Information System organization and omnichannel customer relationship flows.

• Excellent analytical skills for identifying needs, experimentation opportunities, and innovations.

• Experience in facilitating collaborative workshops and applying Design Thinking principles.

Preferred Skills:

• Familiarity with "Value by Design" principles and a sensitivity towards data and AI applications in UX.

• Knowledge of Lean UX methodologies.

• Experience within the Insurance sector.

• Comfort with data analysis and a strategic mindset regarding OKRs and KPIs for measuring UX impact.

📝 Enhancement Note: The requirement for a "Master's degree or Engineering diploma" combined with "7 years of experience minimum" clearly defines this as a senior-level position. The emphasis on presenting to directors and justifying projects highlights the strategic communication and influence expected from this role. The mention of "Data and AI" and "Value by Design" points towards a forward-thinking approach to UX, integrating data-driven insights and business value creation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrable experience in leading UX design for complex transformation projects, showcasing the end-to-end design process from discovery to implementation.

• Case studies illustrating the ability to improve omnichannel customer journeys, highlighting specific challenges, methodologies employed, and measurable outcomes (e.g., improved NPS, CES, conversion rates).

• Examples of user research conducted, including user interviews, persona development, and journey mapping, with clear articulation of insights derived.

• Prototypes (low-fidelity wireframes to high-fidelity interactive mockups) demonstrating design thinking and problem-solving skills.

Process Documentation:

• Showcase experience in defining and documenting UX strategies, including target experience visions and phased roadmaps.

• Provide examples of how UX processes were adapted to specific project needs and stages, demonstrating flexibility and pragmatism.

• Document the approach to user testing, including test plan design, execution, and analysis of results to inform design iterations.

• Illustrate how UX recommendations were translated into actionable insights for development teams and business stakeholders.

📝 Enhancement Note: Given the senior nature and consulting aspect of this role, the portfolio should emphasize strategic impact and business value, not just design execution. Candidates should be prepared to discuss how their UX interventions directly contributed to business objectives, such as revenue growth, cost reduction, or enhanced customer loyalty, using specific metrics and case studies.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers with 7+ years of experience in Paris, France, the estimated annual gross salary range is typically between €60,000 and €85,000. This can vary based on specific experience, negotiation, and the precise value attributed to "Value by Design" and AI expertise.

Benefits:

• Full-time CDI (permanent contract) employment.

• "Cadre" (managerial/executive) status.

• Potential for hybrid work arrangements (telework/remote work).

• Access to Covéa's comprehensive benefits package, likely including:

  • Health insurance (mutuelle) and potentially supplementary health coverage.
  • Retirement savings plans.
  • Meal vouchers (titres-restaurant).
  • Paid time off (congés payés) and potential for RTT (Réduction du Temps de Travail).
  • Opportunities for professional development and training.
  • Employee assistance programs.

• Integration into a supportive and experienced team with challenging projects.

Working Hours: Full-time, likely based on the standard French working week (e.g., 39 hours with RTT, or a 40-hour week as indicated by AI data). Flexibility may be offered, particularly with telework options.

📝 Enhancement Note: The salary estimate is based on French market data for senior-level UX Design roles in major urban centers like Paris, considering the specified experience level and the "Cadre" status. Benefits are typical for a large French corporation like Covéa, with a focus on long-term employee well-being and professional growth. The explicit mention of "télétravail" (telework) in the job description suggests a degree of flexibility is available.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance and Mutual Insurance (Assurance et Mutuelle)

Company Size: Large Enterprise (Covéa is a major economic player in France with over 24,000 employees and serves over 11 million clients).

Founded: Covéa was formed through the merger of MAAF, MMA, and GMF, with its origins tracing back much further through its constituent brands. This history provides a strong foundation in mutualist values and customer service.

Team Structure:

• The role is within the "Direction Transformation" (Transformation Directorate), specifically the "Pôle Conseil, Transformation, Projets digitaux & flux omnicanaux" (Consulting, Transformation, Digital Projects & Omnichannel Flows Unit).

• This unit is part of the "Direction Etudes & Conseil Grands Programmes" (Studies & Consulting for Major Programs).

• The UX Design team is described as a "practice" of approximately 12 people, indicating a dedicated center of excellence focused on UX.

Methodology:

• Emphasis on digital transformation acceleration and omnichannel customer journey enhancement.

• Adoption of Design Thinking, Lean UX, and user-centered design approaches.

• Focus on delivering tangible business value and achieving "profitable convergence" for the group.

• Utilization of AI and data for UX/UI improvements and strategic decision-making.

• Development of internal expertise and reduction of reliance on external consultants.

Company Website: https://www.covea.com/

📝 Enhancement Note: Covéa's structure as a mutualist group comprising well-known brands (MAAF, MMA, GMF) suggests a culture that values customer trust, long-term relationships, and community impact. The strategic push towards internalizing transformation expertise indicates a forward-looking approach focused on agility, innovation, and building robust internal capabilities. The "Conseil, Transformation, Projets digitaux & flux omnicanaux" unit is central to this strategy.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, positioned as an expert consultant within a strategic transformation unit. It requires significant autonomy, strategic thinking, and the ability to influence decision-making at various levels. The "F/H" designation indicates it is open to all genders.

Reporting Structure: The UX Designer reports into the "Pôle Conseil, Transformation, Projets digitaux & flux omnicanaux," which is part of the larger "Direction Transformation." This structure allows for direct impact on group-wide initiatives and close collaboration with senior leadership and business stakeholders.

Operations Impact: The role has a direct impact on the digital transformation strategy and execution for Covéa's core brands. By improving customer journeys and driving the adoption of user-centered design, this position contributes significantly to customer satisfaction, operational efficiency, and ultimately, business growth and profitability. The focus on "Value by Design" and "profitable convergence" underscores the business-critical nature of the UX function here.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI-driven UX, accessibility, or behavioral design.

• Leadership: Transition into a UX Lead or Manager role within the practice, overseeing a team and mentoring junior designers.

• Strategic Consulting: Move into broader transformation consulting roles, leveraging UX insights to shape overall business strategy.

• Cross-functional Mobility: Explore opportunities within product management, digital strategy, or innovation teams across Covéa's brands.

• Continuous Learning: Benefit from Covéa's commitment to internal expertise development, potentially through advanced training, certifications, and participation in industry events.

📝 Enhancement Note: The role is framed not just as a designer but as a strategic consultant and evangelist for UX. Growth potential lies in deepening specialized UX skills, moving into leadership within the UX practice, or leveraging UX expertise for broader transformation and strategic roles within the group. The emphasis on internalizing skills suggests a commitment to developing talent from within.

🌐 Work Environment

Office Type: The role is primarily on-site, as indicated by "On-site" in the AI data, with potential for hybrid flexibility ("télétravail"). Covéa operates modern office environments designed to foster collaboration and innovation.

Office Location(s): The primary location mentioned is Rue Saint-Lazare, Paris, Île-de-France. An alternative location is Rue Henri Champion, Le Mans, Sarthe. Candidates may be expected to travel to various Covéa sites or locations relevant to projects.

Workspace Context:

• Collaborative environment within the "Direction Transformation" and the dedicated UX Design practice.

• Access to modern design tools and technologies (e.g., Figma).

• Opportunities for close interaction with business stakeholders, IT teams, and project managers from diverse brands and departments.

• A culture that encourages innovation, collective intelligence, and data-driven decision-making.

Work Schedule: Standard full-time working hours, likely around 39-40 hours per week, with potential for some flexibility through telework arrangements as mentioned in the job description. This schedule supports focused design work, collaborative sessions, and project delivery.

📝 Enhancement Note: While the role is primarily on-site, the mention of telework suggests a modern approach to work-life balance, common in large French corporations. The collaboration aspect is key, requiring physical presence for workshops and stakeholder interactions while allowing for focused individual work remotely.

📄 Application & Portfolio Review Process

Interview Process: The interview process is expected to be multi-stage, typical for senior roles in large organizations, and will likely include:

1. Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

2. Hiring Manager Interview: In-depth discussion with the direct manager (likely leading the UX practice or transformation unit) focusing on UX expertise, strategic thinking, and project leadership.

3. Technical/Portfolio Review: Presentation of a portfolio showcasing relevant UX projects, methodologies, and outcomes. This will be a critical stage to evaluate practical skills and strategic impact.

4. Peer/Stakeholder Interviews: Meetings with other UX team members, project managers, or key business stakeholders to assess collaboration skills and cross-functional alignment.

5. Final Interview (potentially with senior leadership): Discussion on strategic vision, alignment with Covéa's transformation goals, and overall suitability for the role.

Portfolio Review Tips:

• Focus on Impact: Curate case studies that clearly demonstrate the business value and measurable outcomes of your UX work (e.g., improved conversion rates, reduced customer effort, increased NPS). Quantify results whenever possible.

• Showcase Process: Detail your UX process for each project, from research and ideation to prototyping and testing. Explain the rationale behind your methodological choices.

• Highlight Collaboration: Include examples of how you collaborated with diverse teams and stakeholders, demonstrating your ability to influence and gain buy-in.

• Tailor to the Role: Emphasize projects related to omnichannel transformation, digital strategy, and customer journey optimization, aligning with Covéa's stated objectives. Showcase your experience with Figma and any AI/Data-driven UX approaches.

• Prepare for Presentation: Be ready to present your portfolio concisely and engagingly, focusing on key insights and learnings. Anticipate questions about your decision-making process and how you handle challenges.

Challenge Preparation:

• Be prepared for a potential UX design challenge or case study, either pre-interview or during the process. This might involve analyzing a specific customer journey, proposing solutions for a given problem, or designing a concept.

• Practice articulating your thought process clearly and structuring your approach logically.

• Be ready to discuss how you would apply "Value by Design" principles and leverage AI in your solutions.

• Prepare to discuss your understanding of the insurance industry and Covéa's specific brands and customer segments.

📝 Enhancement Note: The emphasis on "Value by Design," AI, and omnichannel transformation means candidates should prepare to demonstrate how their UX work directly contributes to business objectives and leverages modern technologies. The portfolio is crucial for substantiating claims of strategic impact and design leadership.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned), potentially Adobe Creative Suite (XD, Illustrator, Photoshop), Sketch.

• User Research & Testing: Tools for user interviews, surveys, session recording, and A/B testing platforms (e.g., UserTesting.com, Maze, Hotjar, Google Optimize).

• Collaboration & Workshop: Miro, Mural, or similar digital whiteboarding tools for remote collaboration and Design Thinking sessions.

• Project Management: Jira, Confluence, Asana, Trello (or similar) for workflow management and documentation.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behavior on digital platforms.

• BI Tools: Potentially exposure to tools like Tableau, Power BI for data analysis and dashboard creation related to UX KPIs.

• Customer Feedback Platforms: Tools for collecting and analyzing NPS, CSAT, CES scores.

CRM & Automation:

• Understanding of how CRM systems (e.g., Salesforce, Microsoft Dynamics) and marketing automation platforms influence customer journeys and user experience.

• Awareness of data management principles relevant to GDPR and customer data privacy.

📝 Enhancement Note: Proficiency in Figma is a must. Familiarity with tools that support the entire UX lifecycle – from research and ideation to prototyping, testing, and performance measurement – will be essential. The mention of AI and data analysis suggests a need for candidates comfortable integrating quantitative insights into their design process.

👥 Team Culture & Values

Operations Values:

• User-Centricity: Deep commitment to understanding and serving user needs to create simple, useful, and secure experiences.

• Innovation & Audacity: Encouraging new ideas, exploring emerging technologies (like AI), and taking calculated risks to drive transformation.

• Simplicity & Pragmatism: Focusing on practical, effective solutions that deliver tangible business value and are aligned with Covéa's objectives.

• Collaboration & Conviction: Working effectively across teams, explaining designs clearly, and advocating for user-centered approaches with data and logic.

• Resilience & Humility: Ability to adapt to change, learn from challenges, and maintain a collaborative and open mindset.

• Value by Design: Ensuring that all design efforts are directly tied to measurable business outcomes and profitable convergence for the group.

Collaboration Style:

• Cross-functional Integration: Working closely with business units, IT (DSIN), project managers, and other UX designers.

• Proactive Communication: Actively seeking to explain, convince, and facilitate understanding of UX principles and project goals.

• Workshop Facilitation: Leading collaborative sessions to harness collective intelligence and drive consensus.

• Internal Evangelization: Coaching and mentoring colleagues to elevate UX maturity across the organization.

📝 Enhancement Note: The values highlighted—simplicity, audacity, resilience, humility, and collaboration—suggest a dynamic and forward-thinking team culture. The explicit emphasis on "Value by Design" and "profitable convergence" indicates that efficiency and business impact are highly prioritized alongside user experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively translating diverse stakeholder requirements and business goals into user-centered designs that deliver measurable value.

• Driving Adoption of UX Best Practices: Evangelizing UX principles and methodologies across a large organization with varying levels of digital maturity.

• Navigating Complex Omnichannel Ecosystems: Designing coherent and seamless user experiences across multiple brands, channels (web, mobile, voice, physical interactions), and touchpoints.

• Integrating Emerging Technologies: Applying AI and data insights to enhance UX design in a way that is both innovative and practical for the insurance sector.

• Managing Stakeholder Expectations: Effectively communicating UX strategies and design decisions to senior leadership and diverse business units, ensuring alignment and buy-in.

Learning & Development Opportunities:

• Advanced UX Techniques: Deepen expertise in areas like AI-driven UX, behavioral economics in design, or advanced prototyping.

• Transformation Consulting: Develop skills in broader business transformation and strategy through exposure to major group projects.

• Leadership Development: Potential to lead UX initiatives, mentor junior designers, and contribute to practice management.

• Industry Insights: Gain in-depth knowledge of the insurance sector's digital challenges and opportunities.

• Cross-Brand Experience: Broaden understanding of different customer segments and operational models by working across MAAF, MMA, and GMF.

📝 Enhancement Note: The challenges are directly related to the strategic nature of the role, requiring strong influencing skills and the ability to translate complex business needs into effective UX solutions. Growth opportunities are tied to developing specialized UX skills, moving into leadership, and contributing to the broader strategic transformation of Covéa.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs in a complex transformation project. How did you approach it, and what was the outcome?" (Focus on negotiation, user advocacy, and value articulation.)

• "How would you approach defining and evangelizing a new UX strategy within a large organization like Covéa? What key steps would you take to gain buy-in?" (Highlight your strategic thinking, communication, and change management skills.)

Company & Culture Questions:

• "Based on your understanding of Covéa and the insurance industry, what do you see as the biggest UX challenges and opportunities for brands like MAAF, MMA, and GMF?" (Showcase your research and strategic insight.)

• "How do you envision the role of a Senior UX Designer contributing to Covéa's overall digital transformation goals and its 'Value by Design' philosophy?" (Align your response with the company's stated objectives.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key case studies that best represent your experience in omnichannel transformation, strategic UX, and delivering business value. Use a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Highlight Impact: Quantify achievements with metrics (e.g., X% increase in conversion, Y% reduction in support calls, Z point improvement in NPS/CES).

• Showcase Process: Detail your methodology for each project, including research, ideation, prototyping (mention Figma), testing, and iteration.

• Emphasize Collaboration: Explain how you worked with cross-functional teams and managed stakeholder feedback.

• Tailor to Covéa: Frame your experience in the context of Covéa's business and strategic goals. Be ready to discuss how your approach aligns with "Value by Design" and leveraging AI.

📝 Enhancement Note: The interview will likely assess not only your UX skills but also your strategic thinking, business acumen, and ability to operate as a senior consultant within a large corporate environment. Demonstrating how your work drives tangible business value will be critical.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Curate Your Portfolio: Select 2-3 key projects that best showcase your expertise in strategic UX design, omnichannel transformation, and delivering measurable business value. Ensure these projects highlight your use of Figma and any experience with AI or data-driven design.

• Tailor Your Resume: Update your resume to emphasize achievements related to digital transformation, customer journey optimization, stakeholder management, and your senior-level contributions. Use keywords from the job description naturally.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clarity, impact, and your strategic thinking process. Be ready to articulate your approach to "Value by Design" and how you'd tackle challenges at Covéa.

• Research Covéa: Familiarize yourself with Covéa's brands (MAAF, MMA, GMF), its mutualist values, and its strategic objectives concerning digital transformation and customer experience. Understand their current market position and competitive landscape.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.