UX Designer F/H

📍 Job Overview

Job Title: UX Designer F/H

Company: COVEA

Location: Paris, Île-de-France, France

Job Type: Temps complet (Full-time)

Category: Digital Transformation & UX Design

Date Posted: March 16, 2026

Experience Level: 7+ Years (Senior)

Remote Status: On-site (with potential for telework)

🚀 Role Summary

• Drive the transformation of customer journeys through expert UX Design, focusing on simplicity, utility, security, and value creation.

• Lead UX design initiatives within strategic transformation projects, ensuring alignment across multiple brands and channels within the COVEA group.

• Apply a deep understanding of user-centered design principles, digital trends, and emerging technologies like AI to enhance user and employee experiences.

• Collaborate closely with business units and IT stakeholders, acting as a key advisor and facilitator for digital acceleration and omnichannel strategy.

📝 Enhancement Note: This role is positioned within the "Direction Transformation" and specifically the "Conseil, Transformation & Projets digitaux & flux omnicanaux" pole, indicating a strategic consulting and project leadership function focused on digital acceleration and omnichannel customer experience transformation for major insurance brands (MAAF, MMA, GMF). The emphasis on internalizing skills suggests a move away from external consultants towards building robust internal expertise.

📈 Primary Responsibilities

• Develop and articulate a clear UX vision to guide the transformation of omnichannel customer journeys, ensuring they are simple, useful, secure, and deliver tangible value.

• Conduct comprehensive user research, including interviews, field observations, and analysis of user pain points, to deeply understand user needs and business objectives.

• Define target customer and employee experience strategies, collaborating with decision-makers and stakeholders, and leveraging AI to augment UX/UI design.

• Create and present UX mapping, Customer Journey maps, and information architecture to visualize user experiences and identify opportunities for improvement.

• Develop low to high-fidelity prototypes for various interfaces (web, voice, physical) to test and iterate on design concepts.

• Facilitate user testing sessions, providing guidance for test design and execution to gather actionable feedback.

• Audit and diagnose existing customer journeys, identifying key touchpoints and areas for enhancement.

• Design and lead collaborative, multidisciplinary Design Thinking workshops, employing innovative facilitation techniques to harness collective intelligence.

• Advise business units and their IT counterparts on user-centered design approaches and methodologies.

• Define testing campaigns (A/B testing, focus groups, interviews) and analyze results to measure the effectiveness of proposed solutions.

• Track project timelines and contribute to evaluating the internal impacts (organizational, process, IT, HR) of implemented solutions.

• Contribute to the development and evangelization of UX Design practices across the COVEA group, coaching other professionals.

• Act as a liaison ("charrière") between business teams and their IT referents (DSIN) to ensure alignment and drive successful digital transformation.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor role with significant strategic influence. The candidate is expected to not only execute UX design tasks but also to advise, mentor, and drive the adoption of UX best practices across the organization, acting as a key driver for digital and omnichannel transformation.

🎓 Skills & Qualifications

Education: Bac+5 (Master's degree or Engineering diploma)

Experience: Minimum 7 years of experience as a Senior Designer.

Required Skills:

• Demonstrated ability to establish and champion a UX Vision, effectively presenting and justifying projects to stakeholders, including senior leadership.

• Excellent command of user-centered design methods and user needs gathering techniques.

• Proficiency in prototyping and iterating on mock-ups using design and prototyping tools (e.g., Figma).

• Strong analytical and pragmatic skills to identify needs, experiments, and innovations objectively.

• Deep understanding of digital trends, web, mobile, and AI usage.

• Solid knowledge of IT system organization and omnichannel customer relationship flows.

• Excellent communication and interpersonal skills, with a proactive, simple, bold, resilient, innovative, and humble attitude.

• Ability to explain and convince stakeholders.

Preferred Skills:

• Familiarity with "Value by Design" principles.

• A foundational understanding of data analysis and AI applications in design.

• Knowledge of Lean UX methodologies.

• Experience within the insurance sector.

📝 Enhancement Note: The requirements emphasize a blend of technical UX expertise, strategic thinking, strong communication, and a proactive, collaborative mindset. The preference for insurance sector knowledge and "Value by Design" suggests a need for business acumen and a focus on delivering measurable business value through design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of end-to-end UX design process for complex transformation projects, showcasing user research, journey mapping, ideation, prototyping, and testing.

• Case studies highlighting the ability to define and drive UX strategy aligned with business objectives and measurable value (e.g., improved NPS, CES, business progression).

• Examples of successfully facilitating Design Thinking or collaborative workshops to solve complex user problems.

• Evidence of implementing AI or innovative technologies to enhance user experience within digital solutions.

Process Documentation:

• Ability to document and present UX methodologies, research findings, and design decisions clearly and concisely.

• Experience in defining and executing user testing plans and analyzing results to inform design iterations.

• Track record of managing UX design activities within project lifecycles, from initial concept to implementation support.

• Examples of how UX insights have been translated into measurable improvements in business metrics or operational efficiency.

📝 Enhancement Note: While not explicitly stated as a formal "portfolio requirement," the detailed responsibilities imply that candidates will need to demonstrate their experience through concrete examples. The emphasis on strategic vision, value-driven design, and cross-functional collaboration means portfolios should showcase not just aesthetic design, but also problem-solving capabilities and business impact.

💵 Compensation & Benefits

Salary Range:

Given the senior-level experience (7+ years), the "Cadre" (Executive/Managerial) status, and the location in Paris, France, a competitive salary range can be estimated. For a Senior UX Designer in Paris with this level of experience, the gross annual salary typically falls between €55,000 and €75,000. This range is benchmarked against industry standards for specialized digital design roles in major European cities and considers the responsibilities and strategic impact outlined in the job description.

Benefits:

• Full-time employment contract (CDI).

• "Cadre" status, typically associated with enhanced benefits and professional development opportunities.

• Telework options, offering flexibility and work-life balance.

• Participation in challenging and varied projects at the heart of COVEA's omnichannel transformation.

• Opportunity to concretely contribute to the transformation of business units and build a new, AI-enhanced customer relationship.

• Exposure to a transverse, multi-brand environment with diverse business functions.

• Dedicated onboarding and support from the arrival date.

• Membership in a cohesive and passionate team of 12 professionals.

Working Hours: 40 hours per week (typical for full-time "Cadre" roles in France).

📝 Enhancement Note: Salary estimates are based on publicly available compensation data for Senior UX Designers in Paris, France, taking into account the specified experience level and "Cadre" status. The benefits highlight the attractive aspects of working within a large, established group with a focus on employee development and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance and Financial Services (Mutualist Group). COVEA operates as a mutualist group, emphasizing a commitment to its members and customers, with strong brands like MAAF, MMA, and GMF.

Company Size: Large Enterprise (24,000+ employees). This scale offers significant opportunities for impact, cross-functional collaboration, and exposure to complex, large-scale transformation initiatives.

Founded: COVEA was established in 2003, bringing together several historical insurance mutuals. This history provides a foundation of stability and expertise, while its ongoing transformation signifies a forward-looking approach.

Team Structure:

• The role is within the "Direction Générale Transformations, Durabilité et Communication" (DGTDC), specifically the "Direction Transformation."

• The UX Designer will be part of the "Conseil, Transformation & Projets digitaux & flux omnicanaux" pole.

• This pole is described as a center of excellence for project management, transformation consulting, and change management, aiming to internalize skills.

• The UX Designer will work within a dedicated team of 12 professionals, fostering a collaborative and expert environment.

Methodology:

• Emphasis on "Conseil, Transformation & Projets."

• Adoption of user-centered design methodologies.

• Utilization of Design Thinking and Lean UX principles.

• Focus on data-driven decision-making and measuring impact (KPIs, OKRs, NPS, CES).

• Exploration of new digital uses and technologies like AI.

• Agile and iterative approaches implicitly supported by prototyping and testing responsibilities.

Company Website: https://www.covea.com/

📝 Enhancement Note: COVEA's mutualist nature suggests a culture that values customer well-being and long-term relationships. The focus on internalizing skills and building centers of excellence indicates a commitment to employee development and expertise. The transformation-oriented departments highlight a dynamic environment focused on innovation and digital advancement.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Specialist. This role is designed for an experienced professional who can operate independently, provide expert advice, and influence strategic direction within their domain. It's not a management role but carries significant responsibility and impact.

Reporting Structure: The UX Designer reports into the "Direction Etudes & Conseil Grands Programmes," within the "Conseil, Transformation & Projets" pole. They will work closely with various project teams, business units, and DSIN referents, acting as an internal consultant.

Operations Impact: The UX Designer's work directly impacts the customer experience and operational efficiency across COVEA's brands. By optimizing omnichannel journeys, they contribute to customer satisfaction, loyalty, digital adoption, and potentially cost savings through streamlined processes and reduced external dependency. The focus on "Value by Design" and measurable outcomes (business progression, overhead reduction) underscores the strategic importance of this role to the group's overall digital transformation and business objectives.

Growth Opportunities:

• Skill Advancement: Deepen expertise in AI-enhanced UX, omnichannel strategy, and value-driven design. Opportunity to become a recognized internal expert and thought leader in UX within the group.

• Leadership Potential: While not a direct management role, the opportunity to lead UX initiatives, mentor junior designers (as the practice grows), and influence strategic decisions provides a path towards leadership in specialized areas.

• Cross-Functional Exposure: Work across multiple brands (MAAF, MMA, GMF) and diverse business functions, gaining broad understanding of the insurance industry and complex organizational dynamics.

• Practice Development: Contribute to building and shaping the internal UX Design practice at COVEA, defining standards, methodologies, and best practices.

• Internal Mobility: Potential to move into more senior consulting roles, program management, or specialized digital strategy positions within the Transformation Directorate or other group entities.

📝 Enhancement Note: The role offers significant growth potential for a dedicated UX professional looking to make a strategic impact within a large, established organization undergoing significant digital transformation. The emphasis on internalizing skills suggests a long-term investment in employee development and career progression within these growing centers of excellence.

🌐 Work Environment

Office Type: Hybrid work environment with a strong emphasis on on-site presence for collaboration and project work, complemented by telework flexibility.

Office Location(s): 86 Rue Saint-Lazare, Paris, 75009, France. This is a central Paris location, likely offering good accessibility via public transport.

Workspace Context:

• The role involves close collaboration with business units and IT teams, suggesting a dynamic and interactive work setting.

• The team environment is described as "soudée et passionnée" (cohesive and passionate), indicating a supportive and engaged atmosphere.

• Access to modern tools and technologies is implied, necessary for UX design and prototyping (e.g., Figma).

• Opportunities for cross-functional interaction and knowledge sharing are inherent due to the project-based and advisory nature of the role.

Work Schedule: Standard full-time "Cadre" hours (approximately 40 hours per week), with the flexibility of telework contributing to better work-life integration. This schedule allows for dedicated time for deep work, collaboration, and client interactions.

📝 Enhancement Note: The hybrid model aligns with modern work trends, balancing the need for in-person collaboration critical for UX design and transformation projects with the flexibility that telework offers. The central Paris location is a significant draw for talent.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and cover letter, potentially followed by a brief HR or recruiter call to assess basic qualifications and cultural fit.

• Technical Interview(s): Expect in-depth discussions focused on UX methodologies, design thinking process, user research techniques, and problem-solving skills. This may involve discussing past projects and design challenges.

• Portfolio Review: A critical stage where candidates present their work, demonstrating their UX process, strategic thinking, and impact. Be prepared to walk through case studies, explain design decisions, and articulate the value delivered.

• Case Study/Challenge: A practical exercise may be assigned, requiring candidates to analyze a problem, propose solutions, and present their approach, simulating real-world project scenarios.

• Stakeholder/Manager Interview: Conversations with the hiring manager and potentially key stakeholders from business units or DSIN to assess strategic alignment, collaboration skills, and overall fit for the team and company.

• Final Interview: Potentially with senior leadership within the Transformation Directorate to confirm strategic fit and commitment.

Portfolio Review Tips:

• Focus on Process and Impact: Don't just show polished final designs. Detail your thought process, the challenges you faced, the research you conducted, and how your design decisions led to measurable outcomes (e.g., improved user satisfaction, conversion rates, efficiency gains).

• Tell a Story: Structure your case studies as narratives. Clearly articulate the problem, your role, your approach, the solutions, and the results. Use visuals effectively to support your story.

• Highlight Strategic Thinking: Emphasize how your UX solutions align with business goals and contribute to the overall digital and omnichannel transformation strategy of COVEA. Showcase your ability to think beyond just the interface.

• Demonstrate Collaboration: Provide examples of how you worked with cross-functional teams (developers, product managers, business stakeholders) and facilitated workshops.

• Showcase Tool Proficiency: Be ready to discuss your experience with tools like Figma, and how you use them to prototype, test, and iterate.

• Tailor to COVEA: Research COVEA's brands and their digital presence. If possible, subtly weave in how your experience aligns with their specific challenges or opportunities.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly research COVEA, its brands, and the insurance industry. Identify potential user needs and business objectives.

• Structure Your Approach: Outline a clear process for tackling the challenge, whether it's user research, ideation, wireframing, or solution proposal.

• Focus on Value and Feasibility: Demonstrate how your proposed solutions address user needs while also being aligned with business goals and potentially feasible within an enterprise context.

• Practice Presentation: Prepare to present your findings and recommendations concisely and persuasively, anticipating questions from stakeholders.

📝 Enhancement Note: The interview process strongly suggests a focus on practical application of UX skills within a strategic transformation context. A strong portfolio that clearly articulates the "why" and "how" behind design decisions, along with measurable impact, will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned), potentially other industry-standard tools like Sketch, Adobe XD.

• User Research & Analysis: Tools for user interviews, surveys, usability testing platforms (e.g., UserTesting.com, Maze), analytics platforms (e.g., Google Analytics, Adobe Analytics).

• Collaboration & Workshop Facilitation: Miro, Mural, or similar digital whiteboarding tools.

• Project Management: Tools like Jira, Trello, Asana for managing project tasks and workflows.

Analytics & Reporting:

• Familiarity with web analytics tools (e.g., Google Analytics) to understand user behavior and track KPIs.

• Ability to interpret data related to user journeys, conversion rates, and customer satisfaction (NPS, CES).

CRM & Automation:

• Understanding of CRM systems (e.g., Salesforce, or internal COVEA systems) and how UX design impacts customer interactions within these platforms.

• Awareness of automation tools and their potential integration with user journeys.

📝 Enhancement Note: The mention of Figma is key. Proficiency in modern UX/UI design and prototyping tools is essential. The role also requires a data-informed approach, necessitating familiarity with analytics and user feedback mechanisms.

👥 Team Culture & Values

Operations Values:

• Transformation & Innovation: A drive to improve processes and adopt new digital solutions, including AI, to enhance customer and employee experiences.

• Value-Driven: Focus on delivering tangible business value, whether through increased revenue, reduced costs, or improved customer satisfaction metrics like NPS and CES.

• Collaboration & Partnership: Strong emphasis on working closely with business units, IT, and other stakeholders, acting as a trusted advisor.

• Pragmatism & Simplicity: A focus on practical, effective solutions that are easy to understand and implement.

• User-Centricity: Placing the user (customer or employee) at the heart of all design and transformation efforts.

• Boldness & Resilience: Encouraging new ideas and the persistence to overcome challenges in complex transformation projects.

Collaboration Style:

• Proactive and Engaging: Expected to actively engage with business units and IT, initiating discussions and facilitating workshops.

• Advisory and Consultative: Acts as an internal expert, providing guidance and recommendations based on UX best practices and strategic objectives.

• Cross-Functional Integration: Works seamlessly across different departments and brands, bridging gaps between business needs and technical solutions.

• Empowering and Evangelizing: Aims to build UX capability within the organization by coaching and sharing knowledge.

📝 Enhancement Note: The listed values emphasize a modern, forward-thinking approach to transformation within a large, established organization. The "boldness, simplicity, audacity, resilience" combination points to a culture that embraces change and encourages impactful initiatives.

⚡ Challenges & Growth Opportunities

Challenges:

• Driving Adoption of UX: Convincing stakeholders across different brands and departments of the value and necessity of user-centered design in transformation projects.

• Balancing Diverse Needs: Reconciling the varied requirements and priorities of multiple brands (MAAF, MMA, GMF) and business units within a unified omnichannel strategy.

• Integrating AI Effectively: Leveraging AI not just as a buzzword, but as a tool to genuinely enhance UX and deliver measurable value in a regulated industry like insurance.

• Internalizing Expertise: Contributing to the goal of reducing external consultancy reliance by building robust internal UX capabilities and knowledge.

• Navigating Complex IT Landscapes: Understanding and working within COVEA's existing IT systems and architectures to design feasible and integrated solutions.

Learning & Development Opportunities:

• AI in UX: Deep dive into how AI can be practically applied to personalize experiences, optimize journeys, and enhance design processes.

• Omnichannel Strategy: Gain in-depth experience in designing seamless, integrated experiences across a wide range of customer touchpoints.

• Insurance Domain Expertise: Develop a strong understanding of the insurance sector's unique customer needs, regulatory environment, and operational complexities.

• Strategic Consulting Skills: Enhance abilities in stakeholder management, influencing, and driving strategic change within a large enterprise.

• Mentorship: Opportunity to be mentored by senior leaders in transformation and potentially mentor junior team members as the UX practice grows.

📝 Enhancement Note: The role presents significant opportunities for professional development by tackling complex challenges within a dynamic transformation environment. The focus on AI and omnichannel strategy aligns with current industry trends.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to convince a skeptical stakeholder about the importance of UX. How did you approach it, and what was the outcome?" (Focus on communication, evidence, and value articulation).

• "Walk us through your process for designing an omnichannel customer journey for a complex service, from initial research to final implementation. What were the key challenges and how did you overcome them?" (Highlight your end-to-end UX process, problem-solving, and strategic thinking).

Company & Culture Questions:

• "Based on your research, what do you see as the biggest UX challenges and opportunities for COVEA's digital transformation?" (Showcase your research and strategic perspective).

• "How do you see yourself contributing to building and evolving COVEA's internal UX practice?" (Align your aspirations with the company's goal of internalizing skills).

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem or user need that drove each project.

• Show Your Process, Not Just Pixels: Detail your research, ideation, prototyping, and testing phases. Explain your rationale behind key design decisions.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., improved conversion rates, increased user satisfaction scores, reduced support calls). Use OKRs, NPS, and CES where relevant.

• Tailor to the Role: Emphasize projects that showcase your experience with transformation, omnichannel, AI, or complex B2C/B2B services, similar to COVEA's context.

• Be Ready for Questions: Anticipate questions about your tool choices, alternative solutions you considered, and how you handled constraints.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating strategic thinking, problem-solving capabilities, strong collaboration skills, and a clear understanding of business value, all crucial for a senior UX role in a transformation context.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided SmartRecruiters link.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that best demonstrate your senior-level UX expertise, strategic thinking, and ability to drive transformation. Ensure each case study clearly outlines the problem, your process, your solutions, and measurable results.

• Tailor Your Resume: Highlight your 7+ years of senior design experience, proficiency in key skills (UX Design, Omnichannel Transformation, Prototyping, Figma, User Research), and any experience in the insurance sector or large-scale digital initiatives. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio case studies concisely and persuasively. Be ready to articulate your design process, decision-making rationale, and the business value you delivered.

• Research COVEA: Understand their brands (MAAF, MMA, GMF), their mutualist values, and their stated commitment to digital transformation and AI. This will help you tailor your responses and showcase your alignment with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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