UX Designer, CX

📍 Job Overview

Job Title: UX Designer, CX
Company: NICE
Location: Cochabamba, Cochabamba, Bolivia
Job Type: Full-Time
Category: User Experience (UX) / Customer Experience (CX) Design
Date Posted: July 24, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: Hybrid

🚀 Role Summary

• Spearhead user-centered design initiatives to enhance the customer experience for the Cxone Expert platform, focusing on usability and intuitive interfaces.
• Conduct comprehensive user research, analyze user behavior, and translate findings into actionable design improvements, wireframes, prototypes, and high-fidelity mock-ups.
• Collaborate closely with cross-functional teams including Product Management, Technical Writing, and Product Marketing to define and mature core product user experiences.
• Steward the Cxone Expert brand and company vision through the design and maintenance of product style guides, icon libraries, and reusable design assets.
• Drive the product design process from concept to delivery, ensuring alignment with business objectives and a commitment to impact-driven outcomes.

📝 Enhancement Note: While this role is titled "UX Designer, CX," the responsibilities and required skills clearly indicate a strong focus on product design and user interface (UI) within a software development context, specifically for a Knowledge Management Solution. The role emphasizes hands-on design work, user research, and the creation of intuitive, user-friendly interfaces, aligning with typical UX/UI Designer roles in the tech industry. The mention of "Cxone Expert" suggests a specific product line within NICE.

📈 Primary Responsibilities

• Conduct thorough user research to understand user needs, behaviors, and pain points related to the Cxone Expert platform.
• Develop user task flows, interaction workflows, and information architecture to optimize user journeys.
• Create wireframes, interactive prototypes, and high-fidelity mock-ups to visualize and iterate on design concepts.
• Design and maintain a cohesive product style guide, icon library, and reusable design assets to ensure brand consistency and efficient development.
• Collaborate with Product Owners and Engineers to define and refine the user experience of features and products, ensuring alignment with company goals.
• Participate in and lead usability testing sessions, synthesizing feedback to make data-driven adjustments to features and designs.
• Identify and troubleshoot UX problems, implementing improvements based on user feedback and testing results.
• Write user stories based on finalized designs and user requirements to facilitate agile development processes.
• Proactively identify opportunities for user experience improvement with an emphasis on enhancing usability and driving customer adoption.
• Present design rationale, conceptual ideas, and improvement proposals to internal stakeholders and product teams.
• Ensure designs adhere to Accessibility standards (A11y, WCAG 2.0/2.1 best practices).
• Collaborate with other designers, providing guidance and reviewing concept generation and product design projects.

📝 Enhancement Note: The core responsibilities are heavily focused on the end-to-end UX/UI design process within a software product development lifecycle. The emphasis on "stewardship" of the brand and design assets, along with writing user stories, highlights the integration of UX/UI into the broader product development and agile methodologies. The inclusion of accessibility standards is a critical aspect of modern UX design.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is generally expected for this level of UX/UI role. Candidates with relevant certifications or extensive portfolios demonstrating equivalent knowledge will be considered.
Experience: Minimum of 3 years of professional experience in UX/UI Design, with a proven track record in designing for SaaS products. Experience with native mobile application design (iOS/Android) is also a plus.

Required Skills:

• Minimum 3+ years of professional UX/UI Design experience.
• Proficiency with industry-leading design and prototyping tools, specifically Figma (referred to as "Vibe" design tools). Experience with Adobe suite tools is also expected.
• Strong understanding of user-centered design principles, methodologies, and best practices.
• Demonstrated proficiency in creating wireframes, prototypes, interaction flows, and user task workflows.
• Experience with SaaS product design and understanding of its unique challenges.
• Knowledge of web performance best practices and design patterns that support them.
• Familiarity with front-end technologies such as HTML, CSS, and JSON, enabling effective collaboration with development teams.
• Experience with Agile development processes and principles.
• Ability to communicate conceptual ideas and design rationale effectively to diverse stakeholders.
• Proven ability to conduct user research and translate findings into design improvements.

Preferred Skills:

• Portfolio demonstrating outstanding proficiency in web and native mobile application interaction design.
• Knowledge of Accessibility standards, including A11y and WCAG 2.0/2.1 best practices.
• Experience with user research coordination and execution of usability testing.
• Familiarity with XML.
• Experience working in a neurodiverse and inclusive team environment.

📝 Enhancement Note: The emphasis on Figma as a primary tool, alongside Adobe, and the specific mention of SaaS products and accessibility standards, are key differentiators. The requirement for a portfolio is standard for UX roles, and the note about "Vibe" design tools likely refers to a specific internal nomenclature or a unique feature set within Figma that the company values. Familiarity with front-end code (HTML, CSS, JSON) is crucial for effective collaboration between design and development teams in an operations context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong understanding of user-centered design principles and their application in real-world products.
• Demonstrations of end-to-end UX/UI design processes, including user research, wireframing, prototyping, and high-fidelity mock-ups.
• Case studies highlighting problem-solving skills, design rationale, and the impact of design decisions on user experience and business outcomes.
• Examples of collaboration with development teams and how design concepts were translated into functional interfaces.
• Showcase of experience with SaaS products, demonstrating an understanding of their unique design considerations.
• Evidence of designing for both web and native mobile applications (iOS/Android) if applicable.

Process Documentation:

• Examples of user task and interaction workflows created to optimize user journeys.
• Documentation of design iterations based on usability testing results and user feedback.
• Examples of contributions to product style guides, icon libraries, or reusable design assets.
• Showcase of adherence to Accessibility standards (A11y, WCAG 2.0/2.1) in design deliverables.

📝 Enhancement Note: The portfolio requirements are standard for a UX/UI role but emphasize the practical application of design processes within a product development lifecycle. The inclusion of "process documentation" suggests that candidates should be prepared to show not just final designs, but also the methodologies and documentation supporting their design work, particularly how they translate user needs into actionable design specifications and collaborate with engineering.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Mid-Level UX/UI Designer in Cochabamba, Bolivia, and considering NICE's global presence, a competitive salary range would be estimated between $15,000 to $25,000 USD annually. This estimate accounts for the experience level, the specialized skills required, and the cost of living in Cochabamba.

Benefits:

• Work with cutting-edge technologies.
• Clear career path supported by diverse free learning tools.
• Opportunities to obtain professional certifications to advance career.
• Collaboration with global work teams, fostering diverse perspectives.
• Participation in local and global company activities and events.
• Flexibility of a hybrid work model, blending remote and in-office work.
• Engagement in exciting internal competitions and contests.
• Support for improving English language skills.
• Secure permanent employment contract.
• Full social benefits as per Bolivian legal requirements.

Working Hours: The role is listed with an AI-derived 40 hours per week, typical for a full-time position. The hybrid work arrangement suggests flexibility in scheduling within standard business hours, allowing for efficient management of design tasks and team collaboration.

📝 Enhancement Note: The salary range is an estimation based on publicly available data for similar roles in the specified region and company industry. The benefits package is comprehensive, highlighting NICE's commitment to employee development, work-life balance, and professional growth, particularly within a global operational context. The mention of English support is notable for a Bolivian-based role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software & Technology, specifically focused on Customer Experience (CX) solutions, AI, and cloud computing. NICE is a market leader in delivering software for customer interactions, financial crime fighting, and public safety.
Company Size: NICE is a large global enterprise, employing over 8,500 people across more than 30 countries. This scale offers stability and extensive opportunities for professional development.
Founded: NICE Ltd. was founded in 1986. Its long history and consistent market leadership indicate a stable and innovative company culture.

Team Structure:

• The product team for Cxone Expert is diverse, comprising individuals from Design, Product Management, Technical Writing, and Product Marketing.
• Collaboration occurs across multiple global locations, including Denver, San Diego, New Jersey, and Cochabamba, emphasizing a distributed and cross-cultural work environment.
• The team operates as a "full-stack product team," handling both inbound (customer needs) and outbound (product delivery) responsibilities, suggesting a holistic ownership approach.
• The team embraces neurodiversity and varied perspectives, aiming to leverage differences as a collective strength.

Methodology:

• The team is outcome-driven, measuring success through customer acquisition and retention, prioritizing impact over mere output.
• A collaborative success model is in place, where team members believe in collective wins.
• The role involves guiding projects through iterations, with an expectation of open feedback and opinion sharing, fostering a dynamic and interactive design process.

Company Website: https://www.nice.com/

📝 Enhancement Note: NICE's positioning as a market leader in AI and CX solutions, coupled with its global reach and long history, suggests a culture of innovation and stability. The team's structure, spanning multiple disciplines and locations, highlights the importance of strong communication and collaboration skills, particularly in a hybrid and distributed work setting. The emphasis on outcomes and embracing diversity are key cultural indicators for potential candidates.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (2-5 years of experience). It requires independent contribution to design projects while also engaging in collaboration and receiving guidance. The responsibilities suggest a degree of autonomy in executing design tasks and contributing to strategic design decisions for the Cxone Expert platform.
Reporting Structure: While not explicitly stated, a UX/UI Designer typically reports to a UX Lead, Design Manager, or Product Management Lead. Within the described team structure, this role will likely interact closely with Product Managers and engineers, adhering to the team's collaborative approach.
Operations Impact: The UX/UI Designer's work directly impacts customer acquisition and retention by ensuring a seamless, intuitive, and positive user experience on the Cxone Expert platform. By improving usability and engagement, the role contributes to customer satisfaction, reduces churn, and supports the company's overall revenue goals.

Growth Opportunities:

• Skill Advancement: Deepen expertise in UX/UI design through hands-on work with advanced technologies and complex product challenges. Opportunities to specialize in areas like user research, interaction design, or accessibility.
• Leadership Potential: Develop leadership skills by guiding design projects, mentoring junior designers (should they be hired), and influencing product strategy through design advocacy.
• Cross-functional Experience: Gain exposure to Product Management, Technical Writing, and Product Marketing, broadening understanding of the entire product lifecycle and business operations.
• Certification & Learning: Leverage the company's provided free learning tools and support for obtaining professional certifications relevant to UX/UI design and CX.
• Global Exposure: Contribute to globally recognized products and collaborate with international teams, enhancing career mobility and exposure to diverse market needs.

📝 Enhancement Note: The growth opportunities are directly tied to the company's investment in employee development, as highlighted by the benefits. The role offers a solid foundation for a UX/UI career, with clear pathways for specialization, leadership, and broader product understanding within a large technology organization. The emphasis on "impact-driven outcomes" suggests that high performers will be recognized and have opportunities for advancement.

🌐 Work Environment

Office Type: The company offers a hybrid work model, allowing employees to combine remote work with in-office collaboration. This suggests a modern work environment that balances flexibility with the benefits of in-person interaction.
Office Location(s): While the primary focus is on Cochabamba, Bolivia, the team also has members in Denver, San Diego, and New Jersey, indicating a global operational footprint and opportunities for cross-location collaboration.
Workspace Context:

• The hybrid model supports a flexible workspace, allowing employees to choose their work environment based on task requirements and personal preference.
• Collaboration is a key aspect, facilitated by team members across different geographical locations, suggesting the use of robust digital collaboration tools.
• The environment encourages interaction and feedback, with an expectation that team members will share opinions and engage in discussions about design and product development.
• Access to modern technologies and learning tools is provided, fostering a continuous learning and development culture.

Work Schedule: The standard working hours are likely aligned with typical business operations, but the hybrid arrangement offers flexibility. Employees can manage their schedules to balance personal needs with project deadlines and team availability, particularly important for design tasks that may require focused, uninterrupted work periods.

📝 Enhancement Note: The hybrid work environment is a significant factor for many professionals. NICE's approach, combined with the global team structure, points to a workplace that values both flexibility and interconnectedness through digital tools. The emphasis on collaboration across locations is a key characteristic of how this team operates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application and portfolio to assess foundational skills and experience. Candidates with strong portfolios demonstrating relevant work will likely advance.
• Technical/Skills Interview: This stage will likely involve a deeper dive into UX/UI methodologies, tool proficiency (especially Figma), and problem-solving capabilities. Expect questions on user research, interaction design, and accessibility.
• Portfolio Presentation/Case Study: Candidates will likely be asked to present specific projects from their portfolio, explaining their process, design decisions, challenges faced, and outcomes achieved. This is a critical step to evaluate practical application of skills.
• Team/Hiring Manager Interview: Focus on cultural fit, collaboration style, communication abilities, and how the candidate aligns with the team's values and objectives. Questions may explore how they handle feedback and contribute to a team environment.
• Final Interview (Potentially): May involve senior leadership or stakeholders to assess strategic thinking and overall fit.

Portfolio Review Tips:

• Curate Select Projects: Choose 2-3 strong projects that best represent your skills and experience relevant to SaaS product design and CX.
• Showcase Process, Not Just Pixels: Detail your design process from problem identification through research, ideation, iteration, testing, and final solution. Explain why you made certain design choices.
• Quantify Impact: Where possible, include metrics or qualitative feedback demonstrating the positive impact of your designs on user experience or business goals (e.g., improved task completion rates, increased user satisfaction).
• Highlight Collaboration: If possible, show how you collaborated with product managers, engineers, or other stakeholders.
• Accessibility Focus: If you have projects that specifically address accessibility, ensure they are prominently featured.
• Prepare for Questions: Be ready to articulate your design rationale, defend your choices, and discuss challenges and learnings from each project.

Challenge Preparation:

• Anticipate Design Challenges: Be prepared for potential design exercises or whiteboard challenges that test your problem-solving skills, rapid ideation, and ability to think on your feet. Focus on process over perfection.
• Understand NICE Products: Familiarize yourself with NICE's product offerings, particularly the Cxone Expert platform, to understand their market and user base.
• Brush up on UX Principles: Review core UX principles, interaction design patterns, and accessibility guidelines.
• Practice Communication: Prepare to clearly articulate your thoughts, design decisions, and feedback, especially in a hybrid or remote context.

📝 Enhancement Note: The interview process for UX roles typically involves a robust portfolio review. Candidates should be prepared to demonstrate not just their design output, but also their thought process and problem-solving skills. Understanding the company's product and aligning with their collaborative, outcome-driven culture will be key to success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool, referred to internally as "Vibe" design tools. Essential for wireframing, mock-ups, prototyping, and collaborative design.
• Adobe Suite: Likely includes tools such as Adobe XD, Photoshop, Illustrator, or After Effects, used for graphic design, image editing, and potentially more advanced visual design or animation.
• Wireframing Tools: While Figma can handle wireframing, other dedicated tools might be used for early-stage conceptualization or specific types of wireframing.

Analytics & Reporting:

• While not explicitly listed as design tools, understanding analytics and reporting tools is beneficial for UX designers to interpret user behavior data. This could include tools for web analytics (e.g., Google Analytics), product analytics (e.g., Mixpanel, Amplitude), or user feedback platforms.

CRM & Automation:

• Familiarity with CRM systems (like Salesforce) and automation tools is not a primary requirement for this UX role, but understanding how user data is managed and how products integrate into broader customer journeys can be advantageous for designing effective user experiences.

📝 Enhancement Note: The explicit mention of Figma as a primary tool is critical. Proficiency in this tool is non-negotiable. The inclusion of Adobe Suite indicates a need for broader design capabilities. While not directly required, a UX designer who understands how their work feeds into analytics and CRM systems will be more effective in driving business outcomes.

👥 Team Culture & Values

Operations Values:

• Innovation & Ambition: The company culture encourages challenging limits and setting high standards, fostering an environment where ambitious individuals can thrive and contribute to cutting-edge solutions.
• Customer-Centricity: A strong focus on creating best-in-class knowledge experiences for users, directly linking design efforts to customer satisfaction and business success (customer acquisition and retention).
• Collaboration & Inclusion: Embracing neurodiversity and varied perspectives as a source of strength, promoting a collaborative environment where team members work together for collective success.
• Outcome-Driven: Emphasis on achieving results and impact, measuring success by customer acquisition and retention rather than just outputs, which encourages a results-oriented approach to design.
• Continuous Improvement: The role involves constant iteration and refinement of designs based on user feedback and testing, reflecting a culture of ongoing improvement and learning.

Collaboration Style:

• Cross-functional Integration: Close collaboration with Product Management, Engineering, Technical Writing, and Product Marketing teams to ensure a unified product vision and execution.
• Feedback-Rich Environment: Encouragement of "solicited and unsolicited" opinions, suggesting an open and iterative design process where feedback is actively sought and valued.
• Global Teamwork: Working effectively with team members across different geographical locations, requiring strong communication and digital collaboration skills.
• Shared Ownership: A "win when we all win together" mentality, promoting a sense of shared responsibility and collective achievement within the product team.

📝 Enhancement Note: The company and team values emphasize innovation, customer focus, and a collaborative spirit. The emphasis on embracing diversity and an outcome-driven approach are key cultural differentiators. Candidates should be prepared to discuss how they embody these values in their work and how they collaborate in a global, cross-functional setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Designs with Local Needs: Ensuring designs are universally applicable while considering potential regional nuances or user preferences across NICE's global customer base.
• Integrating AI and Complex Technologies: Designing intuitive user experiences for sophisticated AI-powered knowledge management solutions requires a deep understanding of the technology and its user implications.
• Managing Iterative Design in a Fast-Paced Environment: Rapidly iterating on designs based on user feedback and evolving product requirements in a dynamic tech landscape.
• Maintaining Brand Consistency Across a Diverse Product Suite: Stewarding the Cxone Expert brand and design language across various features and potential future expansions.

Learning & Development Opportunities:

• Specialization: Opportunity to specialize in specific areas of UX/UI design, such as advanced user research techniques, interaction design for complex systems, or accessibility compliance.
• Industry Exposure: Learning from experienced professionals in UX, Product Management, and Engineering within a market-leading company.
• Certification Support: NICE provides support for obtaining industry-recognized certifications, allowing for formal skill validation and career advancement.
• Mentorship: Potential for mentorship from senior designers or product leaders within the organization, guiding career development and skill enhancement.
• Technology Familiarization: Gaining hands-on experience with modern design tools and technologies, staying current with industry trends.

📝 Enhancement Note: The challenges are typical for a UX designer in a growing tech company, particularly one dealing with complex software and AI. The growth opportunities are well-defined, leveraging NICE's resources to foster professional development. Candidates should be prepared to discuss how they approach these challenges and leverage learning opportunities.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach designing a new feature for Cxone Expert to improve user onboarding, considering our goal of increasing customer retention?" (Focus on user research, iterative design, and outcome measurement).
• Collaboration & Stakeholders: "Describe a time you had to advocate for a design decision that was initially met with resistance from stakeholders or engineers. How did you handle it?" (Focus on communication, data-driven arguments, and compromise).
• Problem-Solving: "Imagine a user is struggling to find information within Cxone Expert. Walk me through your process for diagnosing the problem and proposing a design solution." (Focus on user research, workflow analysis, and prototyping).

Company & Culture Questions:

• Company Operations: "What excites you about NICE's position in the CX and AI market, and how do you see UX contributing to that leadership?" (Research NICE's products and market position).
• Team Dynamics: "How do you prefer to collaborate with product managers and engineers during the design process? Describe your ideal team dynamic." (Align with NICE's collaborative and feedback-rich culture).
• Impact Measurement: "How do you measure the success of your UX designs? Can you provide an example of how you've used data to inform or validate your design decisions?" (Focus on metrics, user testing, and ROI).

Portfolio Presentation Strategy:

• Structure: For each project, present: Problem -> Your Role -> Process -> Solution -> Outcome -> Learnings.
• Visuals: Use clear, high-quality visuals (wireframes, mock-ups, prototypes). Annotate key design elements and decisions.
• Storytelling: Narrate your design journey, explaining the "why" behind your choices. Emphasize user empathy and problem-solving.
• Demonstrate Figma Proficiency: Be ready to discuss your workflow in Figma and potentially show a live prototype or interactive elements.
• Accessibility Integration: Highlight how accessibility was considered throughout the design process.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of the UX/UI design process, proficiency in Figma, and the ability to articulate design decisions and their impact. Aligning with NICE's collaborative culture and outcome-driven approach will be crucial. Candidates should be ready to showcase their portfolio with detailed case studies.

📌 Application Steps

To apply for this UX Designer, CX position:

• Submit your application through the provided link on the NICE careers portal.
• Portfolio Customization: Tailor your resume and portfolio to highlight experiences directly relevant to SaaS product design, user-centered methodologies, and CX. Ensure your portfolio prominently features projects showcasing your proficiency in Figma, user research, and problem-solving.
• Resume Optimization: Clearly articulate your 3+ years of UX/UI design experience, focusing on quantifiable achievements and responsibilities that align with the job description, such as improving usability or driving user adoption. Use keywords like "UX/UI Design," "Figma," "User Research," "Prototyping," and "SaaS."
• Interview Preparation: Practice presenting your portfolio projects, focusing on the design process, rationale, and outcomes. Prepare to discuss your experience with Agile methodologies and accessibility standards. Rehearse answers to common UX interview questions and potential case study scenarios.
• Company Research: Thoroughly research NICE, its products (especially Cxone Expert), and its market position. Understand their culture of innovation, customer-centricity, and collaboration to effectively articulate your fit during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.