UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Swedbank

Location: Vilnius, Lithuania | Tallinn, Estonia | Rīga, Latvia

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: March 10, 2026

Experience Level: Mid-Level (Estimated 2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design initiatives for Swedbank's digital platforms, focusing on creating intuitive and effective user experiences that align with business objectives.

• Translate complex business requirements and user insights into clear, actionable design artifacts, including user flows, wireframes, and interactive prototypes.

• Collaborate closely with product managers, engineers, and other stakeholders to ensure seamless integration of UX design principles into the product development lifecycle.

• Champion usability and accessibility best practices across all digital touchpoints, ensuring a consistent and high-quality user journey for corporate clients.

📝 Enhancement Note: This role is positioned within a hybrid work model, requiring collaboration across multiple Baltic locations (Vilnius, Tallinn, Rīga). The emphasis on "corporate digital channels" and "customer value" suggests a focus on business-to-business (B2B) or enterprise-level digital solutions within the banking sector. The estimated experience level of 2-5 years indicates a need for a candidate who can independently contribute to design processes and moderate complexity.

📈 Primary Responsibilities

• Design and iterate on user flows, wireframes, and high-fidelity prototypes to visualize and communicate product concepts and user journeys.

• Conduct user research, including interviews and surveys, and perform usability testing to gather critical insights and validate design decisions.

• Simplify complex financial processes and banking functionalities into intuitive and user-friendly digital interfaces.

• Collaborate with cross-functional teams, including product management, engineering, and business analysts, to define project requirements and design solutions.

• Ensure adherence to modern design patterns, web usability standards, and accessibility best practices (e.g., WCAG guidelines) across all digital products.

• Contribute to the development and maintenance of design systems to ensure consistency and efficiency in design output.

• Actively participate in design reviews, providing and receiving constructive feedback to enhance the quality of designs.

• Translate user insights, business goals, and technical constraints into effective design strategies and solutions.

📝 Enhancement Note: The responsibilities highlight a hands-on UX design role with a strong emphasis on the entire design process, from research and ideation to prototyping and testing. The mention of "corporate digital channels" implies a need to understand the specific needs and workflows of business clients within the banking industry.

🎓 Skills & Qualifications

Education: Academic degree in Design, Human-Computer Interaction (HCI), Interaction Design, Cognitive Science, or a closely related discipline.

Experience: Proven experience working within all phases of the User Experience (UX) design process, employing modern design methodologies and tools.

Required Skills:

• Proficiency in modern UX Design tools (e.g., Figma, Sketch, Adobe XD) for wireframing, prototyping, and visual design.

• Demonstrated experience in designing clear and effective user flows, wireframes, and interactive prototypes.

• Solid understanding of user research methodologies and usability testing techniques.

• Knowledge of design patterns and modern digital design principles.

• Basic understanding of web usability and accessibility best practices (e.g., WCAG compliance).

• Strong ideation skills and the ability to generate creative solutions to design challenges.

• Ability to iterate designs efficiently and intelligently based on feedback and data.

• Excellent English proficiency (spoken and written) for effective communication.

Preferred Skills:

• Experience within the financial services or banking sector.

• Familiarity with Agile development methodologies.

• Experience contributing to or maintaining design systems.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better inform design decisions.

📝 Enhancement Note: The requirements emphasize practical experience and a solid foundation in UX principles. The need for "modern UX Design tools" and "modern digital design" suggests a forward-thinking approach to design. The combination of "self-directed" and "collaborative" points to a candidate who can manage their work while also contributing to team synergy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, demonstrating your process from problem definition to final solution.

• Case studies that clearly articulate the design challenges, your approach, the tools and methods used, and the outcomes achieved.

• Examples of user flows, wireframes, and interactive prototypes that illustrate your ability to translate complex requirements into intuitive designs.

• Evidence of user research and usability testing, including how insights informed design iterations and improvements.

Process Documentation:

• The ability to articulate your design process clearly and concisely, explaining how you approach problem-solving and decision-making.

• Documentation of how you incorporate user feedback and data into iterative design cycles.

• Examples of how you collaborate with cross-functional teams to align on design solutions and ensure successful implementation.

📝 Enhancement Note: For a UX Designer role, a strong portfolio is paramount. It should not just showcase visual design but also the strategic thinking, research, and iterative processes involved in creating effective user experiences. The emphasis on "simplifying complex processes" and "corporate digital channels" means portfolios should ideally include examples of complex problem-solving within enterprise contexts.

💵 Compensation & Benefits

Salary Range:

• Latvia: 2,800–4,200 € gross per month.

• Lithuania: 3,350–5,050 € gross per month.

• Estonia: 3,150–4,750 € gross per month.

Benefits:

• Personal and professional growth opportunities through self-leadership and continuous development programs.

• Meaningful work impacting the workplace, customers, and society.

• An open and collaborative culture fostering cross-functional teamwork and networking.

• A supportive and inclusive environment promoting work-life balance.

• Flexible working conditions where suitable for the role.

• Swedbank's share-based reward program (Eken).

• Company pension plan.

• Employee offers for banking products.

• Health insurance.

Working Hours: Full-time employment, with flexible working conditions available. The standard work week is estimated at 40 hours.

📝 Enhancement Note: The salary ranges provided are specific to the country of employment within the Baltic region. The benefits package is comprehensive, emphasizing professional development, work-life balance, and financial well-being, which are attractive to mid-level professionals. The mention of "flexible working conditions" is a key differentiator for attracting talent in today's market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. Swedbank is a leading Nordic bank with a strong presence in Sweden and the Baltic countries, offering retail and corporate banking services, as well as asset management, leasing, and insurance.

Company Size: Swedbank is a large financial institution, indicating a structured environment with established processes and opportunities for impact within a significant organization.

Founded: Founded in 1820, Swedbank has a long history and deep roots, suggesting stability and a commitment to long-term development and customer relationships.

Team Structure:

• The UX Designer will likely be part of a broader digital product development or IT department, working within a cross-functional agile team.

• Reporting structure will likely involve a UX Lead, Design Manager, or Product Owner, with close collaboration with Product Managers and Engineering teams.

Methodology:

• Swedbank likely employs Agile methodologies (e.g., Scrum, Kanban) for product development, requiring designers to be adaptable and integrated within sprint cycles.

• Data analysis and user insights are crucial for guiding design decisions, emphasizing a data-driven approach to product improvement.

• Workflow optimization is a key driver, aiming to enhance efficiency for both internal users and external customers through intuitive digital solutions.

Company Website: https://www.swedbank.com

📝 Enhancement Note: Swedbank's long history and position as a major financial institution suggest a culture that values stability, customer trust, and innovation within regulated boundaries. The emphasis on "meaningful work" and "positively impacts our workplace, our customers, and society" points to a company culture that encourages employees to see the broader impact of their contributions.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a mid-level, requiring demonstrated proficiency in core UX processes and the ability to work independently on defined projects. It serves as a strong foundation for further specialization or progression within UX/Product Design.

Reporting Structure: The role reports into a design or product leadership function, with significant day-to-day collaboration with product managers and engineering teams. This structure allows for exposure to strategic decision-making and technical implementation challenges.

Operations Impact: The UX Designer directly influences customer satisfaction, operational efficiency, and the competitive positioning of Swedbank's digital products. By simplifying complex processes and enhancing user experience, they contribute to increased customer adoption, retention, and potentially reduced support costs.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas such as user research, interaction design, or accessibility, potentially leading to Senior UX Designer or UX Specialist roles.

• Leadership: Develop into a UX Lead or Design Manager role, overseeing design teams, mentoring junior designers, and driving design strategy for larger initiatives.

• Cross-functional Mobility: Transition into related product management or business analysis roles, leveraging a strong understanding of user needs and product development.

• Continuous Learning: Access to internal training, external workshops, conferences, and opportunities to work on diverse projects within the bank's portfolio.

📝 Enhancement Note: The growth path for a UX Designer at a large organization like Swedbank often involves a combination of deepening technical skills and developing leadership capabilities. The emphasis on "self-leadership and continuous development" suggests the company supports individual career trajectories.

🌐 Work Environment

Office Type: The role is based in physical office locations in Vilnius, Tallinn, and Rīga, indicating a hybrid work model where in-office collaboration is expected.

Office Location(s):

• Vilnius, Lithuania (Konstitucijos pr. 20a, 09319)

• Tallinn, Estonia (Liivalaia 8, 10118)

• Rīga, Latvia (Balasta dambis 15, 1048)

These are central business locations, likely offering good accessibility and proximity to amenities.

Workspace Context:

• The work environment is described as "open and collaborative," encouraging "cross-functional teamwork." This suggests an office space designed to facilitate interaction and communication.

• Expect access to modern design tools and technology, essential for executing UX design tasks effectively.

• Opportunities for regular interaction with a diverse team of professionals, fostering a dynamic and stimulating work atmosphere.

Work Schedule: Full-time employment, with an estimated 40-hour work week. The company promotes "flexible working conditions when suitable for the role," allowing for a balance between in-office presence and remote work, as well as potential flexibility in daily hours.

📝 Enhancement Note: The hybrid nature of the role, combined with the presence in multiple Baltic capitals, suggests a modern, flexible work environment designed to attract talent across the region. The emphasis on collaboration implies a workspace that supports team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and portfolio to assess alignment with required skills and experience.

• Hiring Manager Interview: Discussion with Igoris Ryklys (future leader) to gauge fit, motivation, and understanding of the role's impact.

• Design Challenge/Case Study: Candidates may be asked to complete a take-home design exercise or present a detailed case study from their portfolio, focusing on problem-solving and design process.

• Team/Stakeholder Interviews: Meetings with potential team members (engineers, product managers) to evaluate collaborative abilities and technical understanding.

• Final Interview: Potentially with senior leadership to discuss strategic fit and long-term potential.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your thought process, research methods, and iterative design decisions for each project.

• Quantify Impact: Where possible, include metrics or outcomes that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time).

• Tailor to Swedbank: Highlight projects that demonstrate experience with complex systems, enterprise users, or financial services if applicable.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

• Be Prepared to Discuss: Be ready to walk through your projects, answer questions about your choices, and defend your design decisions.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly analyze the problem statement and the target user group.

• Structure Your Approach: Outline your plan for tackling the challenge, including research, ideation, and validation steps.

• Focus on UX Fundamentals: Demonstrate your understanding of user-centered design, usability principles, and accessibility.

• Communicate Effectively: Practice articulating your ideas and solutions clearly and concisely, both verbally and visually.

📝 Enhancement Note: The interview process is likely to be thorough, with a strong emphasis on evaluating practical design skills and the candidate's ability to integrate into a collaborative, agile environment. The portfolio review is a critical component, requiring candidates to demonstrate not just aesthetic skills but also strategic thinking and problem-solving capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Proficiency with industry-standard tools such as Figma, Sketch, or Adobe XD is essential for wireframing, prototyping, and visual design.

• User Research Platforms: Familiarity with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey).

• Collaboration Tools: Experience with platforms like Jira, Confluence, Slack, or Microsoft Teams for project management and team communication.

Analytics & Reporting:

• Basic understanding of web analytics tools (e.g., Google Analytics) to interpret user behavior data and inform design decisions.

CRM & Automation:

• While not directly a CRM role, an understanding of how UX design impacts customer journeys within CRM systems is beneficial.

• Familiarity with how design integrates into automated workflows and customer communication processes within a banking context.

📝 Enhancement Note: The emphasis on "modern UX Design tools" and "modern digital design" suggests Swedbank is likely utilizing current industry-standard software. While specific tools aren't listed, candidates should be prepared to discuss their experience with leading applications in the UX space.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and meeting user needs through thoughtful design.

• Problem-Solving: A proactive approach to identifying and solving complex challenges for customers and the business.

• Collaboration: Valuing teamwork, open communication, and shared ownership across cross-functional teams.

• Continuous Improvement: A dedication to learning, iterating, and enhancing processes and products based on feedback and data.

• Integrity & Trust: Upholding high ethical standards and building trust with customers and colleagues, especially critical in the financial sector.

Collaboration Style:

• The team fosters an "open and collaborative culture," promoting "cross-functional teamwork" and "networking opportunities."

• Expect a style that encourages active participation, constructive feedback, and knowledge sharing among team members.

• Designers are expected to work closely with product owners, developers, and business stakeholders to ensure alignment and successful product delivery.

📝 Enhancement Note: Swedbank's values likely align with those of a reputable financial institution, emphasizing reliability, customer focus, and ethical conduct. The collaborative style is crucial for a hybrid, multi-location team working on complex digital products.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: The primary challenge will be translating intricate banking regulations and financial product functionalities into intuitive and accessible user experiences.

• Cross-Functional Alignment: Ensuring consistent UX vision and implementation across diverse teams and stakeholders with potentially competing priorities.

• Balancing User Needs and Business Goals: Effectively mediating between user desires and business objectives, technical constraints, and regulatory requirements.

• Maintaining Consistency: Ensuring a uniform and high-quality UX across various corporate digital channels and platforms.

Learning & Development Opportunities:

• Skill Deepening: Opportunities to specialize in areas like advanced user research, service design, or UX strategy within the financial sector.

• Industry Exposure: Potential to attend relevant industry conferences, workshops, and training sessions focused on UX, fintech, and digital transformation.

• Mentorship: Access to experienced design leaders and professionals within Swedbank for guidance and career development.

• Large-Scale Impact: The chance to work on projects that have a significant impact on millions of customers and the bank's competitive standing.

📝 Enhancement Note: The challenges presented are typical for UX roles in established financial institutions. The growth opportunities highlight the potential for significant career development within a large, stable organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex process you've simplified into an intuitive digital experience. What was your approach, and what was the outcome?" (Focus on your process, user research, and quantifiable results.)

• "How do you balance user needs with business requirements and technical constraints in your design process?" (Demonstrate strategic thinking and negotiation skills.)

Company & Culture Questions:

• "What interests you about working in the banking/fintech industry, and specifically at Swedbank?" (Show research into Swedbank's mission, values, and market position.)

• "How do you approach collaboration with engineers and product managers who may have different priorities?" (Emphasize your communication and teamwork skills.)

Portfolio Presentation Strategy:

• Structure for Impact: Start with a compelling overview of the problem and your role, then detail your process, solutions, and outcomes.

• Tell a Story: Frame each case study as a narrative, highlighting the challenges, your journey, and the impact of your work.

• Visualize Your Process: Use wireframes, flowcharts, and prototypes to illustrate your design thinking.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs, and lessons learned.

• Connect to Swedbank: If possible, draw parallels between your past projects and the potential challenges or opportunities at Swedbank.

📝 Enhancement Note: Preparation should focus on articulating your design process, showcasing problem-solving skills, and demonstrating an understanding of the financial services context. Highlighting experience with complex systems and a collaborative approach will be key.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the Swedbank jobs portal.

• Curate Your Portfolio: Select 2-3 of your strongest UX projects that best showcase your end-to-end design process, problem-solving skills, and impact. Tailor your selection to highlight experience with complex systems or financial services if possible.

• Optimize Your Resume: Ensure your resume clearly outlines your relevant UX experience, skills, education, and quantifiable achievements. Use keywords from the job description naturally.

• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on clearly explaining your design decisions, methodologies, and outcomes. Be ready to discuss how you handled challenges and collaborated with teams.

• Research Swedbank: Understand Swedbank's mission, values, and recent digital initiatives. Prepare to articulate why you are a good cultural fit and how you can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.