UX Designer

📍 Job Overview

Job Title: UX Designer

Company: PGA Tour Superstore

Location: Store Support Center - Roswell, GA, United States

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: January 29, 2026

Experience Level: 7+ Years

Remote Status: On-site

🚀 Role Summary

• Lead design initiatives and set creative direction for customer and associate applications, including Point-of-Sale (POS), mobile apps, and e-commerce platforms.

• Optimize high-traffic application flows to enhance user experience, reduce friction, and increase conversion rates.

• Conduct rigorous user research and usability testing to inform data-driven design decisions and ensure user-centric outcomes.

• Develop comprehensive design documentation, including wireframes, prototypes, and high-fidelity visuals, utilizing advanced Figma architecture.

• Drive end-to-end design processes, from definition and ideation to prototyping and final execution, ensuring desirability for the customer and feasibility for the business.

📝 Enhancement Note: This role is positioned as a senior UX Designer, indicated by the 7+ years of experience requirement and the leadership responsibilities in setting creative direction and driving design strategy. The emphasis on advanced Figma architecture, optimization of high-traffic flows, and collaboration with cross-functional teams (digital, business enablement, engineering) points towards a strategic, hands-on role focused on improving core business applications and customer journeys.

📈 Primary Responsibilities

• Develop and articulate compelling design strategies and a clear vision for user experiences across multiple platforms.

• Analyze and optimize high-traffic application flows to identify and eliminate user friction points, thereby increasing conversion rates and overall business performance.

• Execute comprehensive user research, including interviews, surveys, and workflow mapping, alongside usability testing to gather actionable insights that guide design decisions.

• Create detailed design artifacts such as low-fidelity wireframes, interactive prototypes, and polished high-fidelity visual designs that effectively communicate design intent.

• Leverage advanced Figma features, including variables, conditional logic, and auto layout, to build "Dev Mode" ready files that ensure efficiency, maintainability, and seamless developer handoff.

• Collaborate closely with digital, business enablement, and engineering teams to deliver high-value digital experiences, fostering consistent communication to maintain design language and shared feedback.

• Champion a user-centric design approach throughout the product development lifecycle, advocating for user needs and ensuring solutions are desirable, feasible, and viable.

• Uphold and elevate the standard for design craft by ensuring excellence in accessibility, usability, clear information architecture, thoughtful interaction design, and polished visual execution.

• Maintain rigorous consistency and quality across all design outputs, ensuring a unified and professional brand experience.

📝 Enhancement Note: The responsibilities highlight a significant focus on process optimization and efficiency, particularly in the context of digital applications like POS, mobile, and e-commerce. The requirement to build "Dev Mode" ready files using advanced Figma features, alongside optimizing high-traffic flows, underscores the need for a designer who can bridge the gap between design and development, ensuring practical, scalable, and technically sound solutions.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Fine Arts, Human-Computer Interaction (HCI), or a related field. Equivalent practical experience will also be considered.

Experience: 7+ years of progressive experience in UX/Product Design, with a strong preference for candidates who have worked within the retail or a similar fast-paced consumer-facing environment.

Required Skills:

• Demonstrated expertise in UX/Product Design, evidenced by a strong and comprehensive portfolio showcasing a range of design projects and problem-solving approaches.

• Advanced proficiency with industry-standard design and prototyping tools, including Figma (with advanced architecture skills), Sketch, and the Adobe Creative Suite.

• Proven ability to integrate qualitative insights (user research, workflow mapping) with quantitative data analysis (experiments, A/B testing results) to inform design strategies.

• Expertise in Figma architecture, including the strategic use of variables, conditional logic, and auto layout for efficient and maintainable design systems.

• Strong understanding of design systems principles and best practices, ensuring scalability and consistency across digital products.

• Deep knowledge of accessibility standards (e.g., WCAG) and their practical application in design solutions.

• Excellent communication, presentation, and stakeholder management skills, capable of articulating complex design concepts and rationale to diverse audiences, including technical and non-technical teams.

• Proven ability to navigate ambiguity, drive projects forward, and deliver tangible results in a dynamic environment.

Preferred Skills:

• Familiarity with emerging AI-powered tools and their application within the UX design process, demonstrating curiosity and adaptability to new technologies.

• Experience in e-commerce platforms and digital retail environments.

• Understanding of Agile development methodologies and cross-functional team collaboration within these frameworks.

• Experience conducting and synthesizing user research, including qualitative methods like user interviews and contextual inquiry, and quantitative methods like survey analysis.

📝 Enhancement Note: The emphasis on "advanced Figma architecture" and building "Dev Mode" ready files strongly suggests a need for a designer who can create highly structured, efficient, and developer-friendly design systems. The requirement to blend qualitative and quantitative insights indicates a data-informed design approach, crucial for optimizing user journeys and business outcomes in a retail context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing a minimum of 7 years of UX/Product Design experience.

• Projects should demonstrate end-to-end design ownership, from problem definition and user research to final visual design and interaction specifications.

• Showcase a strong understanding of how design decisions impact business objectives, such as conversion rates, user engagement, and operational efficiency.

• Include examples of collaborative work with engineering and business stakeholders, highlighting your ability to translate complex requirements into user-centered solutions.

Process Documentation:

• Documented examples of user research methodologies employed, including user interviews, usability testing, and persona development.

• Case studies detailing the process of optimizing user flows for high-traffic applications, with clear articulation of the problem, your approach, and measurable results.

• Examples of creating and maintaining design systems, including style guides, component libraries, and interaction patterns, with a focus on scalability and consistency.

• Demonstrations of how you have leveraged quantitative data and A/B testing results to inform and iterate on design solutions.

• Evidence of creating "Dev Mode" ready Figma files, showcasing efficient organization and clear specifications for developer handoff.

📝 Enhancement Note: The portfolio requirements are highly specific, emphasizing not just the final design output but the entire process, with a strong emphasis on Figma proficiency, data integration, and a demonstrable impact on business metrics. This indicates that hiring managers will be looking for a designer who is not only creative but also deeply analytical and process-oriented.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer with 7+ years of experience in the Atlanta metropolitan area, the estimated salary range for this position is typically between $110,000 and $150,000 annually. This range may vary based on the candidate's specific qualifications, experience, and the company's compensation philosophy for this role.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) and holiday schedule.

• 401(k) retirement plan with company match.

• Employee discount on PGA TOUR Superstore merchandise and services.

• Opportunities for professional development, training, and conference attendance.

• Access to various associate programs and wellness initiatives.

• Potential for performance-based bonuses.

Working Hours: This is a full-time position typically requiring 40 hours per week. While the primary work schedule is Monday through Friday, flexibility may be needed to accommodate business needs, including occasional extended hours and varied schedules. The role is based on-site, with options for variable desk heights (sitting/standing).

📝 Enhancement Note: The salary range is an estimate based on national averages for senior UX Designers in metropolitan areas, adjusted for the specified experience level and industry context. The benefits listed are typical for full-time roles within large retail organizations and are inferred from general industry standards.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sports & Recreation Retail, specifically golf and tennis. PGA TOUR Superstore operates within a competitive retail landscape, focusing on providing expert knowledge, high-quality products, and personalized services to enthusiasts. The company is part of the Arthur M. Blank Family of Businesses, which often implies a strong emphasis on culture, customer service, and community engagement.

Company Size: PGA TOUR Superstore is a significant player in its niche, with a substantial number of employees and multiple store locations across the United States. This size indicates a well-established organization with structured processes, robust IT infrastructure, and dedicated corporate support functions, including a digital and technology team that the UX Designer will collaborate with.

Founded: PGA TOUR Superstore was founded in 2006. This relatively young history, compared to legacy retailers, suggests a more modern and agile approach to business operations and technology adoption. The company's growth trajectory and focus on innovation are likely key cultural drivers.

Team Structure:

• The UX Designer will likely be part of a larger Digital or Technology team, potentially within a Product Management or Engineering department.

• This team will include roles such as Product Managers, other UX/UI Designers, Software Engineers (front-end and back-end), QA Testers, and potentially Data Analysts.

• Collaboration will extend to Business Enablement teams, Marketing, and Operations departments to ensure integrated and effective solutions.

Methodology:

• The company's approach to operations and digital product development is expected to be a blend of established retail practices and modern digital methodologies.

• Expect a focus on data-driven decision-making, leveraging analytics from e-commerce, mobile apps, and POS systems to inform strategy and design.

• Agile or hybrid Agile methodologies are likely employed for software development, requiring close collaboration between design and engineering teams.

• Emphasis on customer journey mapping and continuous improvement of user experiences across all touchpoints.

Company Website: https://www.pgatoursuperstore.com/

📝 Enhancement Note: The context of PGA TOUR Superstore as a specialty retailer within the Arthur M. Blank Family of Businesses suggests a culture that values customer experience, associate development, and community impact. The UX Designer's role is critical in translating this ethos into seamless digital interactions for both customers and associates.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior UX Designer. It signifies a mid-to-senior level position that requires a high degree of autonomy, strategic thinking, and a proven track record of delivering impactful design solutions. The individual is expected to lead design efforts on significant projects, mentor junior designers (if any), and influence product strategy.

Reporting Structure: The UX Designer will likely report to a UX Manager, Director of Digital Product, or a similar leadership role within the Digital or Technology department. They will work closely with Product Managers and Engineering Leads, fostering a collaborative, cross-functional environment. Direct reports are not indicated for this role, focusing instead on individual contribution and leadership through influence.

Operations Impact: The UX Designer's work directly impacts the operational efficiency and customer satisfaction of core business functions. By optimizing applications like POS, e-commerce, and associate tools, the role contributes to:

• Increased sales conversion rates and average transaction values.

• Improved associate productivity and reduced training times.

• Enhanced customer loyalty and retention through superior digital experiences.

Growth Opportunities:

• Skill Specialization: Deepen expertise in advanced Figma architecture, user research methodologies, accessibility standards, or emerging AI tools for design.

• Leadership Development: Transition into a Lead UX Designer role, managing design projects, mentoring junior team members, or taking on more strategic product vision responsibilities.

• Cross-Functional Exposure: Gain broader experience by working on diverse projects across different business units (e.g., e-commerce, in-store technology, associate enablement tools).

• Industry Expertise: Become a subject matter expert in UX for the sports and recreation retail industry, a valuable niche.

• Potential for management: With demonstrated leadership and strategic impact, future opportunities might include moving into a UX Management or Product Design leadership position.

📝 Enhancement Note: The "Operations Impact" section has been tailored to reflect how UX design directly influences the operational efficiency and revenue generation of a retail business, aligning with the broader scope of operations. The growth opportunities are geared towards typical career paths for senior designers in corporate environments.

🌐 Work Environment

Office Type: The position is based at the PGA TOUR Superstore's Store Support Center in Roswell, GA. This is an office environment designed for professional collaboration and administrative functions, distinct from a retail store setting. The description mentions a "vibrant, collaborative office," suggesting an open or semi-open plan with dedicated meeting spaces and amenities.

Office Location(s): Store Support Center, Roswell, Georgia, USA. Roswell is a suburb of Atlanta, offering access to a major metropolitan area's resources and talent pool.

Workspace Context:

• The role is primarily desk-based, requiring extended periods of sitting or standing at a desk.

• The office environment is designed to foster collaboration, with opportunities for spontaneous interactions and scheduled meetings with cross-functional teams (digital, engineering, business enablement).

• Access to modern design tools and technology, including high-performance workstations and relevant software licenses (e.g., Figma, Adobe Creative Suite).

• The company culture likely encourages a balance between focused individual work and team-based problem-solving.

Work Schedule: This is a full-time, on-site role. While the standard work week is Monday to Friday, the company offers flexibility to accommodate family and life commitments, suggesting that occasional adjustments to start/end times might be possible, provided core responsibilities are met and collaboration needs are satisfied. Extended and varied hours may be required as needed, particularly during critical project phases or product launches.

📝 Enhancement Note: The "Work Environment" section has been expanded to provide context specific to a "Store Support Center" or corporate headquarters, contrasting it with a retail store. It also elaborates on the collaborative aspects expected in such an environment for a design role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter or HR representative to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: Discussion with the hiring manager (likely a UX Manager or Director) focusing on experience, design philosophy, and strategic thinking.

• Portfolio Presentation: A dedicated session where the candidate presents their portfolio, walking through 2-3 key projects. This is a critical stage to assess design process, problem-solving skills, and communication abilities. Expect detailed questions about user research, design rationale, trade-offs, and outcomes.

• Team/Cross-Functional Interviews: Meetings with other designers, Product Managers, and potentially engineers or business stakeholders to evaluate collaboration skills, technical understanding, and fit within the team.

• (Optional) Design Challenge: A take-home assignment or live design exercise to assess practical design skills, problem-solving approach, and ability to work under pressure. This might involve critiquing an existing design, proposing solutions for a given problem, or creating a small component.

• Final Interview/Offer: A concluding discussion, potentially with a senior leader, followed by an offer.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 projects that best represent your senior-level UX/Product Design expertise, covering different types of challenges (e.g., e-commerce optimization, mobile app redesign, internal tool improvement).

• Focus on Process: For each project, clearly articulate the problem statement, your role, the design process undertaken (research, ideation, prototyping, testing), the rationale behind key decisions, and the final outcomes (quantifiable results preferred).

• Showcase Figma Mastery: Highlight projects where you utilized advanced Figma features (variables, auto layout, conditional logic) and built robust, maintainable design systems. Be prepared to discuss your Figma architecture strategy.

• Quantify Impact: Whenever possible, present data and metrics that demonstrate the positive impact of your designs on business goals (e.g., increased conversion, reduced task time, improved user satisfaction scores).

• Tell a Story: Frame each project as a narrative, engaging your audience and clearly communicating the challenges, your solutions, and the lessons learned.

• Prepare for "Why": Be ready to answer "why" behind every design decision, from tool choices to interaction patterns.

Challenge Preparation:

• Understand the Brief: If a design challenge is provided, thoroughly read and understand the requirements, constraints, and objectives. Ask clarifying questions.

• Emphasize Process: Even in a timed exercise, outline your thought process and the steps you would take if you had more time. Focus on research, problem definition, and user-centered solutions.

• Leverage Figma: If the challenge involves UI design, use Figma efficiently. Demonstrate your understanding of design systems and reusable components.

• Communicate Clearly: Whether written or presented, clearly articulate your assumptions, decisions, and proposed solutions.

• Focus on Retail Context: If the challenge is retail-related, draw upon your understanding of e-commerce, POS, or in-store customer journeys.

📝 Enhancement Note: This section is heavily tailored to a senior UX designer role, emphasizing portfolio presentation, specific tool proficiency (Figma architecture), and the importance of demonstrating business impact. The interview process is structured to assess these critical competencies.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all stages of the design process, from wireframing and prototyping to high-fidelity visual design and design system management. Advanced proficiency with variables, auto layout, and conditional logic is a key requirement.

• Adobe Creative Suite: Photoshop, Illustrator, and potentially After Effects for visual asset creation, image editing, and motion graphics for prototypes.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools like InVision or Axure may be beneficial for certain projects or legacy systems.

Analytics & Reporting:

• Google Analytics / Adobe Analytics: Understanding how to interpret website and app analytics to inform design decisions and measure impact.

• Data Visualization Tools: Familiarity with tools like Tableau or Power BI for analyzing user behavior data and presenting findings.

• User Testing Platforms: Tools such as UserTesting.com, Lookback, or Maze for conducting remote usability testing and gathering feedback.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding customer data flows and how UX design can integrate with CRM functionalities for a cohesive customer journey.

• Project Management Tools: Jira, Asana, Trello for tracking design tasks, sprints, and cross-functional project progress.

• Collaboration Tools: Slack, Microsoft Teams for real-time communication and team collaboration.

📝 Enhancement Note: The "Tools & Technology Stack" section is focused on design-specific tools and related technologies that a UX Designer would interact with or leverage, such as analytics platforms and project management software, rather than core operations tools like CRMs or ERPs unless directly relevant to user interfaces they design.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of both external customers (golf/tennis enthusiasts) and internal associates, ensuring all digital experiences are intuitive and valuable.

• Data-Driven Decision Making: Relying on qualitative and quantitative data to inform design choices, measure success, and drive continuous improvement in user experiences and business outcomes.

• Collaboration & Teamwork: Fostering a supportive environment where cross-functional teams work cohesively, sharing knowledge, providing constructive feedback, and achieving common goals.

• Innovation & Adaptability: Embracing new technologies (like AI), methodologies, and creative approaches to solve complex problems and stay ahead in the evolving retail and digital landscape.

• Excellence in Craft: Upholding high standards for design quality, attention to detail, accessibility, and usability across all digital touchpoints.

Collaboration Style:

• Cross-Functional Integration: The UX Designer will work closely with Product Managers to define requirements, engineers to ensure feasibility and implementation, and business stakeholders to align on strategic goals.

• Agile & Iterative: Collaboration will likely follow Agile principles, involving frequent communication, feedback loops, and iterative design cycles to adapt to changing needs and insights.

• Open Communication: A culture that encourages open dialogue, constructive criticism, and proactive sharing of ideas and challenges among team members.

• Shared Ownership: Encouraging a sense of collective responsibility for the success of digital products, where design is seen as an integral part of the entire product lifecycle, not an isolated function.

📝 Enhancement Note: This section focuses on the values and collaboration styles relevant to a design team within a corporate retail environment, emphasizing customer focus, data, and cross-functional teamwork, which are critical for operations-adjacent roles like UX design.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user-centric design while navigating technical limitations, budget restrictions, and aggressive business timelines.

• Integrating AI in Design: Exploring and responsibly integrating emerging AI tools into the design workflow to enhance efficiency and creativity, while understanding their limitations and ethical implications.

• Maintaining Consistency Across Diverse Platforms: Ensuring a unified and cohesive user experience across web, mobile, and POS systems, each with its own technical constraints and user contexts.

• Driving Adoption of Design Standards: Championing design systems and best practices across different teams and projects to ensure consistency and quality in outputs.

• Measuring Design Impact: Clearly articulating and quantifying the ROI of UX initiatives to stakeholders who may not have a deep understanding of design principles.

Learning & Development Opportunities:

• Advanced Figma Training: Opportunities to deepen expertise in Figma's advanced features, automation capabilities, and best practices for large-scale design systems.

• AI in Design Workshops: Participating in workshops or courses focused on leveraging AI tools for UX research, content generation, and design exploration.

• Industry Conferences: Attending design conferences (e.g., Adobe MAX, UXPA International) to stay abreast of industry trends, network with peers, and learn new techniques.

• Mentorship Programs: Potential to be mentored by senior design leaders or to mentor junior designers, fostering leadership and communication skills.

• Cross-Disciplinary Learning: Gaining exposure to e-commerce strategy, retail operations, and engineering processes to develop a more holistic understanding of the business.

📝 Enhancement Note: The challenges and growth opportunities are framed around the specific demands of a senior UX role in a retail tech environment, including the integration of new technologies like AI and the practical application of design principles to business objectives.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for optimizing a high-traffic application flow to improve conversion rates. Walk us through a specific example from your portfolio." (Focus on methodology, data usage, and measurable results.)

• "How do you approach designing for multiple platforms (web, mobile, POS) and ensure a consistent user experience across them? What are the key considerations?" (Assess understanding of cross-platform design challenges and solutions.)

• "Tell us about a time you had to balance conflicting stakeholder requirements or business constraints with user needs. How did you navigate that situation and what was the outcome?" (Evaluate negotiation, communication, and problem-solving skills.)

Company & Culture Questions:

• "What interests you about PGA TOUR Superstore and this specific UX Designer role?" (Research the company's mission, values, and recent initiatives; connect your skills to their needs.)

• "How do you see yourself contributing to our team and company culture, which values [mention specific values like customer-centricity, innovation]?" (Align your working style and values with those of the company.)

• "Describe your experience working with Agile development teams. How do you integrate into a sprint cycle and collaborate effectively with Product Managers and Engineers?" (Demonstrate understanding of collaborative development environments.)

Portfolio Presentation Strategy:

• Structure is Key: For each project, clearly define the Problem, Your Role, Process (Research, Ideation, Design, Testing), Solution, and Results. Use a consistent format.

• Highlight Figma Expertise: Explicitly mention and demonstrate your advanced Figma skills. Be prepared to show examples of component libraries, auto layout usage, and how you structure files for efficiency and developer handoff.

• Quantify Impact: Use data and metrics to showcase the success of your designs. If exact numbers aren't available, discuss the intended impact and how you would measure it.

• Tell the Story: Engage your audience by framing your projects as narratives. Explain the challenges you faced, the decisions you made, and the lessons learned.

• Be Prepared for Deep Dives: Expect questions about specific design choices, trade-offs, and alternative solutions you considered. Be ready to defend your rationale.

• Showcase Collaboration: If possible, highlight projects where you collaborated extensively with other disciplines, explaining how you managed those relationships and integrated feedback.

📝 Enhancement Note: These interview questions and preparation tips are specifically crafted for a senior UX Designer role, focusing on process, portfolio, tool proficiency (Figma), and impact measurement, which are critical for evaluating candidates at this level.

📌 Application Steps

To apply for this UX Designer position:

• Submit your comprehensive resume and a link to your online portfolio through the provided application portal.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating advanced Figma architecture, end-to-end UX/Product design process, and quantifiable impact on business metrics, especially within a retail context. Tailor the project selection to highlight experience with e-commerce, mobile apps, or POS systems.

• Resume Optimization: Clearly articulate your 7+ years of UX/Product design experience, highlighting key skills such as Figma proficiency, user research, design thinking, and stakeholder management. Use keywords from the job description naturally.

• Interview Preparation: Practice presenting your portfolio projects, focusing on your process, design rationale, and the outcomes achieved. Prepare to discuss your experience with user research, usability testing, and collaborating with cross-functional teams. Be ready to articulate your understanding of the PGA TOUR Superstore's brand and customer base.

• Company Research: Familiarize yourself with PGA TOUR Superstore's business, its market position, and its digital presence (website, app). Understand their commitment to customer experience and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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