UX Designer

📍 Job Overview

Job Title: UX Designer Company: Nikel Location: Jakarta, Indonesia Job Type: FULL_TIME Category: Product Design / UX Design Date Posted: September 12, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Spearhead the end-to-end user experience (UX) design for Nikel's Lending SaaS products, encompassing both desktop and mobile platforms, catering to borrowers, originators, and funders.
• Define and manage the company's UX standards, ensuring consistent application and delivery across all product interfaces.
• Conduct comprehensive design research, problem definition, and opportunity identification to inform a robust design strategy.
• Execute design deliverables, including prototyping in Figma, and manage the entire design lifecycle from ideation through implementation and iteration.
• Leverage a systematic understanding of business market trends, user needs, data feedback, and experience measurement methods to optimize product experiences and achieve business objectives.

📝 Enhancement Note: While the title is "UX Designer," the responsibilities heavily lean into Product Design with a strong emphasis on strategic thinking and business goal alignment, typical of a Product Designer role focused on user experience within a B2B/SaaS context. The mention of "Lending SaaS products" and serving "borrowers, originators, and funders" indicates a complex B2B2C or B2B financial technology environment.

📈 Primary Responsibilities

• Design the complete user experience for Nikel's Lending SaaS platforms (PC & mobile), aligning with strategic business goals and user needs.
• Develop high-fidelity prototypes using Figma, ensuring a seamless and intuitive user journey from initial concept to final implementation.
• Lead the product design process, encompassing problem definition, user research, competitive analysis, opportunity identification, and design strategy formulation.
• Execute design tasks with a focus on usability, aesthetics, and overall user satisfaction, ensuring the product experience effectively meets business objectives.
• Systematically analyze market trends, user feedback, data insights, and experience measurement metrics to drive continuous product improvement and optimize user engagement.
• Translate complex business requirements and user needs into clear, actionable design solutions and user flows.
• Maintain and evolve the company's UX design guidelines and best practices, ensuring consistency and quality across all product touchpoints.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can operate independently, manage the entire design process, and directly influence product strategy. This is more than just executing UI tasks; it involves strategic product thinking and a deep understanding of the business context.

🎓 Skills & Qualifications

Education: Bachelor's degree or higher in Design, Human-Computer Interaction (HCI), or a closely related field.

Experience: Minimum of 3 years of professional experience in designing and shipping high-quality user experiences for business-facing digital products, preferably within the SaaS or FinTech industries.

Required Skills:

• Proven expertise in UX Design principles and methodologies.
• Proficiency in Figma for both design creation and interactive prototyping.
• Demonstrated experience in conducting user research, competitive product analysis, and data analysis to inform design decisions.
• Strong understanding of product information architecture, user flow mapping, and interface layout design.
• Ability to develop and apply comprehensive design guidelines and common design patterns.
• Strategic product thinking, with the capacity to define product goals, identify opportunities, and make data-driven decisions.
• Fluency in both English and Bahasa Indonesia, essential for effective communication with diverse stakeholders.
• Exceptional attention to detail and a commitment to producing polished, high-quality work.
• Experience working in an Agile development environment, adapting quickly to changing priorities and conditions.

Preferred Skills:

• Experience specifically within the FinTech or Lending industry.
• Familiarity with user experience measurement methods and the ability to interpret performance data.
• Experience in iterative design processes and post-launch product optimization.
• A strong portfolio showcasing successful business-facing digital product designs with demonstrable impact.

📝 Enhancement Note: The requirement for fluency in both English and Bahasa is critical for this role, given the Jakarta location and the nature of serving diverse user groups within Indonesia. The emphasis on "business-facing digital products" and "strategic product thinking" suggests a need for a designer who understands B2B SaaS product cycles and commercial objectives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A minimum of two distinct portfolio pieces showcasing end-to-end UX design projects for business-facing digital products.
• Each portfolio piece should clearly articulate the problem statement, design process, user research conducted, design solutions, and the final outcomes or impact.
• Demonstrations of proficiency in Figma, including complex prototyping and user flow mapping, are expected.
• Evidence of strategic product thinking and how design decisions aligned with business goals.

Process Documentation:

• Portfolio submissions should ideally reflect a systematic approach to design, including:
  • Problem definition and user needs analysis.
  • User flow diagrams and information architecture models.
  • Wireframes, mockups, and interactive prototypes.
  • User testing methodologies and feedback incorporation.
  • Design iterations based on data and user feedback.
  • Adherence to or development of design guidelines.

📝 Enhancement Note: The explicit requirement for "at least 2 portfolios to show" and the mention of Figma for both design and prototyping means candidates must be prepared to present and discuss their work in detail. The focus is on demonstrating a comprehensive design process and strategic contribution, not just visual aesthetics.

💵 Compensation & Benefits

Salary Range: [Based on industry benchmarks for a mid-level UX Designer with 3+ years of experience in Jakarta, Indonesia, the estimated salary range is IDR 15,000,000 - IDR 25,000,000 per month. This estimate accounts for the specific requirements of FinTech/SaaS product design, strategic thinking, and bilingual proficiency.]

Benefits:

• Challenging role in a high-growth startup environment.
• Significant opportunities for professional growth and skill development.
• Exposure to a dynamic and innovative work culture.
• Competitive compensation package, reflecting the candidate's experience and contribution.
• Potential for long-term career advancement within a transforming lending sector.

Working Hours: Full-time, typically aligning with standard business hours in Jakarta (e.g., Monday to Friday, 9 AM to 6 PM WIB), with potential for flexibility depending on project needs and team collaboration.

📝 Enhancement Note: While the job description mentions "Competitive compensation and benefits," specific details are not provided. The salary estimate is based on common compensation levels for mid-level UX/Product Designers in Jakarta's tech sector, adjusted for the FinTech industry and the explicit experience requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech), specifically focusing on digital lending and credit management solutions. Company Size: [Nikel is a growing startup. While not explicitly stated, typical startup environments foster agility, direct impact, and close-knit teams. The FinTech sector in Jakarta is dynamic and rapidly evolving.] Founded: [The founding date of Nikel is not provided, but as a fintech company transforming lending, it suggests an organization focused on innovation and modernizing financial services.]

Team Structure:

• The UX Designer will likely be part of a product or engineering team, potentially working closely with Product Managers, Engineers, and other designers.
• The role implies a degree of autonomy while requiring strong cross-functional collaboration to integrate designs into functional products.
• Reporting structure is not specified, but likely to a Head of Product, Design Lead, or CTO.

Methodology:

• The company operates within a fast-paced startup environment, likely embracing Agile methodologies for product development.
• Emphasis on data-driven decision-making, user feedback loops, and iterative product improvement is expected, aligning with the responsibilities of the UX Designer.
• Focus on creating smart, fair, and fast lending solutions through technology.

Company Website: https://nikel.com

📝 Enhancement Note: Nikel's focus on "smarter credit management solutions" and "digital lending platform" positions it within a critical and growing segment of the fintech industry. A candidate should research current trends in Indonesian fintech and digital lending to better understand the market context and potential user needs.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Designer. It offers significant responsibility for product experience design, requiring a balance of creative execution and strategic thinking. The opportunity to manage UX standards suggests a path toward a senior or lead design role.

Reporting Structure: The UX Designer will likely report to a Product Lead, Head of Product, or a Design Manager. Collaboration is expected with Product Managers, Engineers, and potentially Marketing or Sales teams to ensure a cohesive product strategy and user experience.

Operations Impact: The UX Designer's work will have a direct impact on user adoption, satisfaction, and retention for Nikel's lending platform. By optimizing the user experience, the role contributes to achieving key business goals such as increased loan origination, improved borrower engagement, and enhanced lender trust, directly influencing revenue and market positioning.

Growth Opportunities:

• Skill Specialization: Deepen expertise in FinTech UX, B2B SaaS design, or specific areas like financial onboarding or risk assessment interfaces.
• Leadership Development: Progress to a Senior UX Designer or Product Design Lead role, mentoring junior designers and shaping the product vision.
• Strategic Influence: Contribute more directly to product strategy and roadmap planning based on user insights and design expertise.
• Cross-functional Exposure: Gain broader experience by working closely with engineering, product management, and business development teams.

📝 Enhancement Note: The "startup environment with strong growth ambitions" suggests that successful performance can lead to rapid career progression. Candidates should be prepared to articulate how they can contribute to the company's growth and how they see their own career evolving within Nikel.

🌐 Work Environment

Office Type: The position is on-site in Jakarta, suggesting a traditional office setting designed to foster collaboration and team cohesion.

Office Location(s): Jakarta, Indonesia. This implies working within a major business hub in Southeast Asia, with access to a large talent pool and a vibrant tech ecosystem.

Workspace Context:

• Expect a collaborative workspace where interaction with colleagues is encouraged.
• Access to standard design tools and technology will be provided.
• Opportunities to engage directly with the product team, including designers, developers, and product managers, to discuss design challenges and solutions.
• The environment is likely to be dynamic and fast-paced, typical of a growing fintech startup.

Work Schedule: Full-time employment, likely adhering to standard business hours in Jakarta. While the core hours are fixed, the startup culture may offer some flexibility for project-driven work or collaborative sessions.

📝 Enhancement Note: As an on-site role in Jakarta, candidates should consider the commute and the typical office culture in Indonesia's capital. Understanding the company's specific office setup and team dynamics will be crucial during the interview process.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio link to assess qualifications and design experience.
• Technical Interview/Portfolio Review: In-depth discussion about past projects, design process, Figma proficiency, and strategic thinking. This may involve a presentation of portfolio work.
• Case Study/Design Challenge: A practical exercise to assess problem-solving skills, design thinking, and ability to translate requirements into design solutions. This could be a take-home assignment or an in-person/virtual whiteboard challenge.
• Cultural Fit Interview: Discussion with hiring managers or team members to assess alignment with company values, communication style, and ability to work within a collaborative, potentially fast-paced environment.
• Final Interview: Potentially with senior leadership to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Storytelling: Clearly narrate the context of each project – the problem, your role, the process, the challenges, and the impact.
• Process Focus: Emphasize your systematic approach to design research, ideation, prototyping, and testing.
• Figma Mastery: Be prepared to discuss specific Figma features used and how they facilitated your workflow and prototyping.
• Business Acumen: Articulate how your design decisions contributed to achieving business goals and solved user pain points.
• Conciseness: Present your most relevant work efficiently, focusing on quality over quantity.

Challenge Preparation:

• Anticipate challenges that require you to define a problem, propose user flows, and sketch/prototype solutions within a given time frame.
• Practice articulating your design rationale clearly and concisely.
• Be ready to discuss trade-offs and justify your design choices based on user needs and business objectives.
• Prepare questions to ask the interviewer about the product, users, and design process.

📝 Enhancement Note: The emphasis on "strategic product thinking" and "business goals" means interviewers will be looking for more than just aesthetically pleasing designs. Candidates must demonstrate how their design work drives tangible business outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Candidates must demonstrate advanced proficiency.
• Design Research Tools: Familiarity with tools for user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Google Forms).
• Project Management/Collaboration Tools: Experience with tools like Jira, Asana, Trello, or Slack for team communication and workflow management.

Analytics & Reporting:

• Analytics Platforms: Understanding of how to interpret data from platforms like Google Analytics, Mixpanel, or Amplitude to inform design decisions.
• Data Analysis Tools: Basic familiarity with data analysis concepts and potentially tools like Excel or Google Sheets for reviewing user data.

CRM & Automation:

• While not directly a UX tool, understanding the context of CRM systems (like Salesforce) and how they connect to user interactions can be beneficial.

📝 Enhancement Note: Proficiency in Figma is non-negotiable for this role. Candidates should be ready to speak about their experience with other tools used in the product development lifecycle, even if not directly hands-on, to showcase their understanding of the broader ecosystem.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through thoughtful design.
• Innovation: A drive to create novel solutions that improve the lending process.
• Data-Driven: Utilizing data and insights to inform design decisions and measure impact.
• Collaboration: Working effectively with cross-functional teams to deliver cohesive products.
• Agility: Adapting to changing market conditions and user feedback with speed and efficiency.

Collaboration Style:

• Expect a collaborative environment where open communication and constructive feedback are valued.
• Designers will work closely with product managers to define requirements and engineers to ensure feasibility and implementation.
• Cross-functional partnerships will be key to ensuring the product aligns with business objectives and user expectations.

📝 Enhancement Note: As Nikel is transforming lending, a culture that embraces change, continuous learning, and a proactive approach to problem-solving will be prevalent. Candidates should be prepared to demonstrate how they embody these values in their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating the trade-offs between creating an optimal user experience and meeting critical business objectives in a competitive FinTech market.
• Designing for Complex Workflows: Creating intuitive interfaces for intricate lending processes that serve multiple user types (borrowers, originators, funders).
• Rapid Iteration in a Startup Environment: Adapting quickly to evolving product roadmaps and user feedback in a fast-paced, dynamic setting.
• Maintaining UX Standards: Ensuring consistent and high-quality design application across a growing product suite.

Learning & Development Opportunities:

• FinTech Specialization: Gaining deep expertise in the nuances of financial technology design and user behavior.
• Product Strategy Contribution: Developing skills in influencing product roadmaps and strategic decision-making.
• Mentorship: Opportunities to learn from experienced product and design professionals within the company.
• Industry Exposure: Staying abreast of the latest trends in UX design, FinTech, and digital lending.

📝 Enhancement Note: The challenges presented are typical for growth-stage tech companies. Highlighting how you've successfully overcome similar challenges in past roles will be crucial for demonstrating your suitability.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new feature for our lending platform to improve borrower onboarding, considering both user needs and business objectives?"
• "Describe a time you had to balance conflicting stakeholder requirements in a design project. How did you resolve it?"
• "Walk me through your process for gathering and incorporating user feedback to iterate on a product design."
• "How do you stay updated on UX design trends and apply them to your work?"

Company & Culture Questions:

• "What interests you about Nikel and the fintech industry in Indonesia?"
• "How do you align your design philosophy with a company's overall mission and vision?"
• "Describe your preferred team collaboration style and how you contribute to a positive team environment."

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of Nikel and the specific product area you'll be discussing. Then, detail 1-2 key projects, focusing on your process, key decisions, and outcomes.
• Figma Demo: Be prepared to briefly showcase interactive elements or complex layouts within Figma if relevant to your projects.
• Impact Metrics: Quantify the impact of your designs whenever possible (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).
• Q&A: Allocate ample time for questions to demonstrate engagement and understanding.

📝 Enhancement Note: Prepare specific examples that showcase your ability to think strategically, solve complex problems, and communicate your design thinking effectively. Use the STAR method (Situation, Task, Action, Result) for behavioral questions.

📌 Application Steps

To apply for this UX Designer position:

• Submit your resume and a link to your portfolio through the provided application portal.
• Portfolio Customization: Ensure your portfolio prominently features at least two business-facing digital product design projects, highlighting your Figma skills and strategic product thinking approach. Tailor the project descriptions to emphasize relevance to FinTech or SaaS environments.
• Resume Optimization: Clearly list your years of experience, specific skills (Figma, user research, prototyping), and any FinTech or B2B SaaS project experience. Quantify achievements where possible.
• Interview Preparation: Practice articulating your design process, decision-making rationale, and how you leverage data and user feedback. Prepare to discuss your portfolio in detail.
• Company Research: Familiarize yourself with Nikel's mission, the Indonesian fintech landscape, and common challenges in digital lending to demonstrate genuine interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.