UX Designer

📍 Job Overview

Job Title: UX Designer Company: NEORIS Location: Santiago, Chile Job Type: Full-time Category: UX/UI Design, Digital Product Development Date Posted: 2025-09-23T13:01:05 Experience Level: Mid-Level (3-5 years) Remote Status: On-site

🚀 Role Summary

• This role is focused on enhancing user experience for digital products and services, requiring a strong understanding of user-centered design principles and methodologies.
• The UX Designer will be instrumental in translating business needs and user insights into intuitive and effective digital interfaces through comprehensive design processes.
• A key aspect of this position involves close collaboration with cross-functional teams, including business stakeholders, technology developers, and other designers, to ensure seamless product development.
• The position also emphasizes continuous learning and knowledge sharing within the design discipline, contributing to the growth of the design community at NEORIS.
• The role is based in Santiago, Chile, and requires on-site presence, contributing to NEORIS's mission as a digital accelerator.

📝 Enhancement Note: While the title is "UX Designer," the responsibilities and requirements suggest a role that bridges UX research, interaction design, and potentially some UI design, with a strong emphasis on process and collaboration within a digital transformation context. The "mid-level" designation aligns with the 3+ years of experience requirement.

📈 Primary Responsibilities

• Conduct business understanding sessions and perform end-user analysis to gather requirements and insights.
• Design user-centered interaction flows and site maps to optimize navigation and user journeys.
• Perform heuristic evaluations to identify areas for continuous improvement in digital products.
• Apply established information architecture principles and best practices in UX design.
• Create high-fidelity interactive prototypes to visualize and test user experiences.
• Utilize and maintain Design Systems and UI Kits to ensure consistency and efficiency in design outputs.
• Validate development deliverables from a usability and interaction perspective, ensuring alignment with design intent.
• Coordinate effectively with Design, Technology, and Business teams to facilitate integrated product development.
• Apply user research methodologies, including both qualitative and quantitative approaches, to inform design decisions.
• Share knowledge and contribute to strengthening the design discipline and best practices within the team.

📝 Enhancement Note: The responsibilities highlight a comprehensive UX lifecycle, from initial research and strategy to prototyping and validation. The emphasis on "business understanding sessions" and "coordination with Business teams" indicates a need for strong communication and strategic thinking beyond pure design execution.

🎓 Skills & Qualifications

Education: Professional training in Design, Psychology, Engineering, Communication, or related fields.

Experience: Minimum of 3 years of demonstrable experience in UX design for digital products or services.

Required Skills:

• Proficiency in UX design principles and methodologies.
• Experience in user research, including qualitative and quantitative methods.
• Skill in designing interaction flows and site maps.
• Ability to conduct heuristic evaluations and identify usability improvements.
• Proven experience creating high-fidelity interactive prototypes.
• Expertise in utilizing and maintaining Design Systems and UI Kits.
• Solid knowledge of information architecture, wireframing, and usability heuristics.
• Experience leading co-creation workshops or discovery sessions.
• Strong collaborative skills for working with multidisciplinary teams.
• Fluency in Spanish, as indicated by the job posting language.

Preferred Skills:

• Basic knowledge of digital accessibility standards (WCAG).
• Familiarity with UX analytics tools and methodologies.
• Experience with collaborative design tools beyond the primary ones listed.
• Understanding of agile development methodologies and how UX integrates within them.

📝 Enhancement Note: The requirement for 3 years of experience positions this as a mid-level role. The preferred skills in accessibility and analytics suggest a forward-thinking approach to UX, aiming for inclusive and data-informed design solutions, which is a strong plus for candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX projects demonstrating a user-centered design process from discovery to delivery.
• Include case studies that clearly articulate the problem statement, user research conducted, design decisions, and the final solution's impact.
• Highlight projects where you applied information architecture, wireframing, and prototyping techniques.
• Demonstrate experience with Design Systems and how you've contributed to or utilized them.
• Provide examples of your work with interactive prototypes, ideally linking to live demos or playable prototypes.
• Showcase your ability to conduct and present findings from user research and heuristic evaluations.

Process Documentation:

• Be prepared to discuss your typical UX design process, including how you approach user research, ideation, prototyping, and testing.
• Document your approach to collaborating with stakeholders and integrating feedback throughout the design lifecycle.
• Outline your methods for ensuring design consistency and quality, such as through Design Systems or style guides.
• Be ready to explain how you measure the success of your UX designs, potentially through usability testing metrics or user feedback analysis.

📝 Enhancement Note: A strong portfolio is crucial for UX roles. Candidates should focus on demonstrating not just the final output but the "why" behind their design decisions, emphasizing the user research and iterative process. Highlighting collaboration and problem-solving within the portfolio will be key.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a UX Designer with 3-5 years of experience in Santiago, Chile, and considering NEORIS's offerings, an estimated annual salary range could be CLP 18,000,000 - CLP 30,000,000. This range is a general estimate and actual compensation will depend on specific qualifications, experience, and negotiation.

Benefits:

• Comprehensive Health Coverage: 100% coverage for medical and dental insurance for the employee, spouse, and children.
• Life Insurance: Provided to offer financial security.
• Performance Bonuses: Bonuses provided during Fiestas Patrias and Christmas, acknowledging employee contributions.
• Wellness Programs: Discounts available at health and aesthetic centers, promoting employee well-being.
• WellHub Membership: Access to WellHub services for employee wellness and lifestyle support.
• Generous Time Off: 15 days of vacation, 2 administrative days, and a full day off for birthdays, emphasizing work-life balance.
• Continuous Learning: Opportunities for ongoing learning and professional growth.

Working Hours: The standard working hours are typically 40 hours per week, common for full-time positions, with potential for flexibility depending on project needs and company culture.

📝 Enhancement Note: The benefits package appears robust, with a strong emphasis on employee well-being and family support. The salary estimate is based on general market data for UX professionals in major Chilean cities and will need to be confirmed by the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: NEORIS operates within the Digital Transformation and IT Services industry, acting as a digital accelerator for major global companies. They focus on leveraging technology to drive innovation and business growth for their clients.

Company Size: NEORIS is a significant player with over 4,000 professionals across 11 countries, indicating a large, established, and international organization. This size offers opportunities for diverse projects and career paths.

Founded: NEORIS has 20 years of experience, suggesting a stable company with a proven track record in the digital solutions space. This history implies a culture that values experience while pushing for future-forward innovation.

Team Structure:

• The UX Designer will likely be part of a broader Digital or Design team, potentially within a specific project or client engagement.
• They will report to a Design Lead or Manager and collaborate closely with project managers, developers, business analysts, and other designers.
• Cross-functional collaboration is a key requirement, meaning the designer will frequently interact with teams from Technology and Business units, necessitating strong communication and stakeholder management skills.

Methodology:

• NEORIS champions a "startup culture" within a larger organization, suggesting an environment that encourages agility, innovation, and continuous learning.
• The company's focus on digital acceleration implies a methodology that is agile, iterative, and data-informed, with a strong emphasis on delivering high-value solutions.
• Expect a blend of structured processes for large-scale digital transformation projects and agile approaches for iterative development and innovation.

Company Website: http://www.neoris.com

📝 Enhancement Note: The "startup culture" within a large corporation suggests a dynamic environment where individuals can have a significant impact, but also need to navigate established structures. The international presence means exposure to diverse markets and challenges.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer. It requires independent contribution to design tasks, collaboration with teams, and application of established UX principles. The expectation is for the designer to take ownership of specific UX deliverables within projects.

Reporting Structure: The UX Designer will likely report to a Design Manager or Lead within NEORIS. They will also work closely with Project Managers and Product Owners on specific client projects, requiring effective communication and alignment with project goals.

Operations Impact: The UX Designer's work directly impacts the usability, desirability, and effectiveness of digital products. By creating intuitive user experiences, they contribute to increased customer satisfaction, higher conversion rates, and ultimately, the business success of NEORIS's clients. Their insights can also shape product strategy and roadmaps.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific areas of UX, such as user research, interaction design, usability testing, or accessibility.
• Leadership Development: Potential to grow into Senior UX Designer roles, leading projects, mentoring junior designers, and contributing to design strategy.
• Cross-functional Exposure: Gaining experience in different industries and with various technologies through diverse client projects.
• Design System Contribution: Opportunities to contribute to or lead the development and evolution of NEORIS's Design Systems.
• Client-facing Experience: Developing strong client management and presentation skills through direct interaction on projects.

📝 Enhancement Note: The emphasis on continuous learning and growth within NEORIS, coupled with the international exposure, provides a strong foundation for career advancement in the digital product design field.

🌐 Work Environment

Office Type: The role is advertised as on-site in Santiago, Chile. This suggests a physical office space where collaboration and in-person brainstorming can occur. NEORIS likely maintains modern office facilities conducive to creative and technical work.

Office Location(s): The primary location is Santiago, Chile. Specific details about the office address or accessibility would typically be provided during the interview process.

Workspace Context:

• The workspace is expected to foster collaboration, with opportunities to interact with diverse teams and work on challenging digital transformation projects.
• Access to standard design software and hardware will be provided, including tools like Figma, Adobe XD, and Sketch.
• The environment likely encourages innovation, problem-solving, and the sharing of ideas, aligning with NEORIS's culture of continuous learning.

Work Schedule: The standard work schedule is likely aligned with typical business hours, approximately 40 hours per week, with a focus on project delivery and team collaboration. Flexibility may be offered, but the on-site nature suggests a structured workday within the office.

📝 Enhancement Note: The on-site requirement in Santiago implies a need for local candidates or those willing to relocate. The emphasis on collaboration suggests an open and interactive office environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications, cultural fit, and interest in the role.
• Technical/Portfolio Review: A more in-depth interview with a Design Lead or hiring manager, focusing on your portfolio, UX process, and technical skills. Be prepared to walk through your case studies and explain your design thinking.
• Team/Cross-functional Interviews: Interviews with potential team members (other designers, developers, project managers) to evaluate collaborative abilities and how you integrate into different working styles.
• Final Interview: Potentially with a senior leader or department head to discuss overall fit, career aspirations, and strategic thinking.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best represent your skills and experience relevant to this role.
• Focus on Process: Clearly articulate your design process for each project, highlighting user research, problem-solving, and iterative improvements.
• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, reduced user errors, increased satisfaction scores).
• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use high-quality visuals and concise descriptions.
• Tell a Story: Frame each project as a narrative – the challenge, your approach, the solution, and the outcome.

Challenge Preparation:

• Design Challenge: You might be given a small design problem or asked to critique an existing interface. Prepare to articulate your thought process and justify your recommendations.
• Situational Questions: Be ready for questions about how you handle challenging stakeholders, conflicting feedback, or tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
• Company Research: Familiarize yourself with NEORIS's services, clients, and recent projects to tailor your responses and show genuine interest.

📝 Enhancement Note: The portfolio is the most critical component for this role. Candidates should be prepared to defend their design decisions and articulate how their work aligns with business objectives. Understanding NEORIS's focus on digital transformation will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Adobe XD, Sketch (Proficiency in at least one is essential).
• Design Systems & UI Kits: Experience in creating, managing, or utilizing these is required.
• Collaboration Tools: Likely includes platforms for team communication, project management, and file sharing (e.g., Slack, Jira, Confluence, Miro, etc.).

Analytics & Reporting:

• UX Analytics: Preferred knowledge in tools like Google Analytics, Hotjar, Mixpanel, or similar for understanding user behavior and performance.
• User Feedback Tools: Experience with survey platforms or user testing tools.

CRM & Automation:

• While not directly listed, a basic understanding of how UX design integrates with CRM systems and marketing automation platforms might be beneficial for a holistic view of the customer journey.

📝 Enhancement Note: Mastery of Figma, Adobe XD, or Sketch is a baseline requirement. Experience with Design Systems is a significant differentiator. Familiarity with analytics tools will be a strong plus, indicating a data-driven approach to UX.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to explore new technologies and design approaches to create cutting-edge digital solutions.
• Collaboration: Valuing teamwork and open communication across disciplines to achieve shared goals.
• User-Centricity: A deep commitment to understanding and serving the end-user's needs.
• Continuous Improvement: A mindset of constantly seeking ways to enhance processes, skills, and product outcomes.
• Multiculturalism & Inclusion: NEORIS emphasizes diversity, respect, and inclusion, creating a welcoming environment for all professionals.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with developers, business analysts, project managers, and other designers, requiring clear communication and mutual respect for different expertise.
• Feedback-Driven: An environment that encourages constructive feedback, both giving and receiving, to refine designs and processes.
• Knowledge Sharing: A culture that supports sharing best practices, learning from each other, and collectively elevating the design discipline within the company.

📝 Enhancement Note: Candidates who demonstrate strong collaborative skills and a commitment to user-centricity and continuous learning will likely thrive in NEORIS's environment. Embracing the company's inclusive values is also important.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user requirements and business objectives into cohesive and effective designs.
• Navigating Complex Digital Transformations: Working on large-scale projects that involve integrating new technologies and evolving existing systems.
• Managing Stakeholder Expectations: Communicating design rationale and managing feedback from diverse stakeholders with varying priorities.
• Staying Current with UX Trends: Continuously learning and adapting to new tools, methodologies, and best practices in the rapidly evolving digital landscape.

Learning & Development Opportunities:

• Access to Training: NEORIS provides opportunities for continuous learning and growth, which may include internal workshops, external courses, and certifications.
• Industry Exposure: Working on diverse projects for a variety of clients offers exposure to different industries, technologies, and market challenges.
• Mentorship: Potential for mentorship from senior designers within NEORIS, guiding career development and skill enhancement.
• Knowledge Sharing Sessions: Participating in internal knowledge-sharing forums and design critiques to learn from peers and contribute expertise.

📝 Enhancement Note: The challenges presented are typical for experienced UX designers in a digital transformation context. The growth opportunities, particularly continuous learning and diverse project exposure, are significant advantages for career development.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for translating user research findings into actionable design recommendations." (Focus on your research methodologies and how you synthesize data.)
• "How do you approach designing for complex systems or enterprise-level applications?" (Highlight your ability to manage complexity and information architecture.)
• "Walk me through a time you had to balance conflicting stakeholder requirements. How did you reach a resolution?" (Use the STAR method to showcase negotiation and problem-solving skills.)
• "How do you ensure your designs are accessible and inclusive?" (Discuss your understanding of WCAG or similar standards.)
• "What are your favorite UX tools, and why?" (Be specific about your experience and preferences, linking them to project needs.)

Company & Culture Questions:

• "What interests you about NEORIS and this specific role?" (Research NEORIS's mission, projects, and values.)
• "How do you contribute to a collaborative team environment?" (Provide examples of your teamwork and communication style.)
• "Describe a time you had to adapt your design approach based on feedback or new information." (Showcase flexibility and a growth mindset.)
• "What are your thoughts on Design Systems and their importance in product development?" (Demonstrate your understanding of their value for consistency and efficiency.)

Portfolio Presentation Strategy:

• Structure: Begin each case study with a clear summary of the project goal and your role.
• Narrative: Guide the interviewer through your process, explaining your decisions at each stage, from user research to final prototype.
• Visuals: Use high-quality mockups, wireframes, and user flow diagrams. If possible, include short video clips of interactive prototypes.
• Metrics: Present any data or metrics that demonstrate the positive impact of your designs.
• Conciseness: Keep your explanations clear and to the point, focusing on the most impactful aspects of your work. Be prepared for deeper dives into specific areas.

📝 Enhancement Note: Interviewers will be looking for a strong understanding of the UX process, excellent communication skills, and a portfolio that showcases practical application of UX principles. Demonstrating how you solve problems and collaborate will be as important as your design output.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on greenhouse.io.
• Portfolio Preparation: Ensure your portfolio is up-to-date, showcases a range of relevant UX projects, and clearly articulates your design process and the impact of your work. Focus on projects that demonstrate user research, wireframing, prototyping, and Design System experience.
• Resume Optimization: Tailor your resume to highlight your 3+ years of UX experience, proficiency in key design tools (Figma, Adobe XD, Sketch), and experience with user research and Design Systems. Use keywords from the job description.
• Interview Practice: Prepare to discuss your portfolio in detail, articulate your design thinking, and answer behavioral questions using the STAR method. Research NEORIS and be ready to explain your interest in the company and the role.
• Company Research: Understand NEORIS's position as a digital accelerator, their client base, and their company culture emphasizing innovation and multiculturalism. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.