UX Designer

📍 Job Overview

Job Title: UX Designer
Company: ING (Bank Mendes Gans - BMG)
Location: BMG (Amsterdam - Mendes Gans 1), Netherlands
Job Type: Full-Time
Category: Revenue Operations (specifically focused on customer experience and digital service design within a financial institution)
Date Posted: October 9, 2025
Experience Level: Mid-Senior Level (5+ years)
Remote Status: Hybrid

🚀 Role Summary

• Drive the enhancement of digital services and customer experiences for Bank Mendes Gans (BMG) within the Netting and Cash Pool product lines.
• Collaborate closely with Product Owners, Customer Journey Experts (CJEs), and technical teams to deliver cohesive and user-centric digital solutions.
• Lead initiatives to elevate BMG's UX maturity, ensuring consistency and uniformity across all digital touchpoints and design assets.
• Apply a data-driven approach to UX design, leveraging insights to improve customer journeys and create measurable value for clients.
• Foster a culture of continuous improvement and innovation within the UX team and across multidisciplinary squads.

📝 Enhancement Note: While the title is "UX Designer," the description emphasizes improving "customer experience" and "digital services" within a banking context, which aligns with GTM (Go-To-Market) and Revenue Operations principles by focusing on customer acquisition, retention, and efficiency through digital channels. The role's emphasis on data-driven decisions and improving customer journeys directly impacts revenue generation and operational efficiency.

📈 Primary Responsibilities

• Design and develop intuitive and effective interaction models for BMG's digital platforms, focusing on seamless customer journeys.
• Create high-fidelity mockups, wireframes, and prototypes using Figma to visualize and iterate on design concepts.
• Contribute to and maintain the BMG design library, ensuring brand consistency and promoting reusable design components.
• Conduct user research and analysis to gather insights that inform design decisions and validate proposed solutions.
• Champion a customer-centric approach, ensuring that all digital touchpoints are personal, easy, smart, and relevant for BMG's multinational corporate clients.
• Collaborate with cross-functional teams, including Product Owners, CJEs, and engineers, to translate business requirements into user-friendly designs.
• Proactively advise internal stakeholders on optimal UX strategies and approaches to achieve their business objectives.
• Take ownership of UX projects from conception to implementation, managing priorities and liaising effectively with stakeholders.
• Continuously assess and improve the overall customer experience across BMG's digital service offerings.
• Drive the adoption of best practices in UX design and contribute to raising the UX maturity level within the organization.

📝 Enhancement Note: The responsibilities highlight a strategic role in shaping the digital customer journey, which is critical for customer retention and satisfaction in the financial services sector. This involves not just design execution but also strategic input and stakeholder management, common in senior operations roles.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in a relevant field (e.g., Design, HCI, Computer Science, Psychology, or equivalent practical experience).

Experience:

• Minimum of 5 years of professional work experience in UX design, with a proven track record of delivering impactful digital experiences.
• Extensive experience working with design and prototyping tools, with a strong emphasis on Figma.
• Demonstrated experience in the financial industry is highly preferred, showcasing an understanding of its unique challenges and user needs.

Required Skills:

• T-Shaped UX Designer: Deep expertise in interaction design with strong supporting visual design skills.
• Figma Proficiency: Advanced skills in using Figma for wireframing, prototyping, and design system management.
• Data-Driven Design: Ability to leverage user data, analytics, and feedback to inform and validate design decisions.
• Customer Journey Mapping: Expertise in creating and optimizing customer journey maps to identify pain points and opportunities.
• Collaboration & Communication: Excellent interpersonal, verbal, and written communication skills, with the ability to articulate design rationale effectively to diverse stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a pragmatic approach to finding solutions for complex challenges.
• Stakeholder Management: Proven ability to engage, influence, and manage expectations of various internal stakeholders.
• Organizational Sensitivity: Adept at understanding and navigating the dynamics of an international organization.
• Feedback Handling: Openness to constructive criticism and the ability to incorporate feedback effectively into designs.
• Proactiveness & Initiative: A self-starter who takes ownership and drives tasks to completion independently.
• English Fluency: Proficient in written and spoken English.

Preferred Skills:

• Dutch Language Proficiency: Understanding and speaking Dutch is a significant advantage for team communication.
• Financial Industry Portfolio: A portfolio showcasing successful UX projects within the financial services sector.
• Design System Development: Experience in building and maintaining design systems.
• Agile/Scrum Methodologies: Familiarity with working in multidisciplinary, agile teams.

📝 Enhancement Note: The "T-shaped" requirement signifies a need for both broad understanding and deep specialization, common in senior operations roles where individuals must understand the wider business context while excelling in specific functional areas. The emphasis on data-driven design and stakeholder management is crucial for operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Process: Showcase a clear, repeatable design process from research and ideation through to implementation and iteration.
• Data-Driven Approach: Evidence of how data (user research, analytics, A/B testing results) was used to inform design decisions and measure success.
• Impactful Solutions: Highlight projects that solved significant user problems and delivered measurable business value (e.g., increased conversion, reduced support tickets, improved user satisfaction).
• Financial Industry Relevance: Prioritize cases from the financial sector that demonstrate an understanding of complex user needs, regulatory environments, and industry-specific workflows.
• System Integration Context: Illustrate how your designs integrate with existing or planned technological systems, showing an awareness of technical constraints and possibilities.

Process Documentation:

• Workflow Design: Present case studies that clearly outline the user flows and interaction designs created, demonstrating an understanding of how users navigate digital services.
• System Implementation: Explain your role in the implementation process, including collaboration with developers and ensuring design fidelity.
• Measurement & Analysis: Detail how the success of your designs was measured post-launch, including key metrics and analysis of user behavior.

📝 Enhancement Note: For operations roles, a portfolio is critical for demonstrating practical application of skills. This section emphasizes showcasing a structured approach to problem-solving, data utilization, and measurable outcomes, which are hallmarks of effective operations professionals.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer with 5+ years of experience in Amsterdam, Netherlands, and considering ING's standing as a major financial institution, the estimated annual gross salary range is €65,000 - €90,000. This range is subject to variation based on the candidate's specific experience, skills, and interview performance.

Benefits:

• Vacation Days: 25-28 vacation days per year, depending on contract terms, offering a healthy work-life balance.
• Pension Scheme: A comprehensive pension plan to secure future financial well-being.
• 13th Month Salary: An additional month's salary paid annually, providing extra financial flexibility.
• 8% Holiday Payment: A standard holiday allowance, typically paid out annually.
• Hybrid Working: Flexibility to balance working from home and in the office, promoting autonomy and well-being.
• Personal Growth: Opportunities for continuous learning, professional development, and challenging work.
• Innovative Environment: Exposure to cutting-edge technology and a collaborative atmosphere with forward-thinking colleagues.

Working Hours:

• Full-time position, typically around 36-40 hours per week, with flexibility offered within the hybrid working model. The focus is on output and achieving objectives rather than strict adherence to hours.

📝 Enhancement Note: The salary estimate is based on common compensation structures for experienced UX Designers in the Netherlands, factoring in the company's industry and size. The benefits provided are directly extracted from the job description and highlight aspects attractive to professionals seeking stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services, specifically focusing on liquidity and information management for multinational corporations. Company Size: Part of ING, a large global financial institution. Bank Mendes Gans (BMG) itself operates as a niche bank, suggesting a focused, specialized team within a larger corporate structure. Founded: Bank Mendes Gans (BMG) has a long history, established in 1923, providing a stable and experienced foundation within the ING group.

Team Structure:

• Customer Journey Expert Team: The UX Designer will be part of or closely collaborate with the Customer Journey Expert team.
• Multidisciplinary Squads: Work within various product areas and multidisciplinary squads, indicating a collaborative, agile team environment.
• Reporting: Likely reports into a Head of UX, CX, Digital Product, or a senior Product Owner, within the BMG structure, ultimately under ING's broader digital transformation initiatives.
• Cross-functional Collaboration: Significant interaction with Product Owners, Customer Journey Experts, Tech teams, and other internal stakeholders.

Methodology:

• Customer-Centricity: A core principle, emphasizing understanding and serving client needs through digital channels.
• Result-Driven: Focus on achieving tangible outcomes and delivering high-quality services.
• Hands-On Mentality: Encourages initiative, entrepreneurship, and a proactive approach to problem-solving.
• Agile & Iterative: Implied through work in squads and focus on continuous improvement.
• Data-Informed Design: Emphasis on using data to guide design decisions and measure impact.

Company Website: https://www.ing.com/ (for ING) and likely a specific BMG section or internal portal.

📝 Enhancement Note: Understanding BMG as a niche subsidiary of ING is key. The culture described ("informal," "hands-on," "entrepreneurship") suggests a dynamic environment where individuals can make a significant impact, common in specialized units within large corporations. This operational context is vital for a UX Designer aiming to influence customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior to Senior UX Designer. It requires independent work, leadership in driving UX maturity, and significant stakeholder influence, moving beyond pure execution to strategic contribution.

Reporting Structure: The UX Designer will likely report to a lead within the Digital Product or Customer Experience domain at BMG. Collaboration will be extensive across Product Owners, Customer Journey Experts, and the broader tech and business teams within BMG and potentially ING. This involves navigating a matrixed organizational structure common in large financial institutions.

Operations Impact: The UX Designer's impact is directly tied to enhancing the digital customer experience, which is critical for customer acquisition, retention, and operational efficiency in the financial services sector. By creating seamless, intuitive, and valuable digital services, this role contributes to:

• Revenue Growth: Through improved customer satisfaction, loyalty, and potential for upselling/cross-selling digital services.
• Operational Efficiency: By reducing the need for manual interventions, support calls, and simplifying complex financial processes for clients.
• Brand Reputation: Enhancing BMG's image as a modern, customer-focused financial institution.

Growth Opportunities:

• UX Leadership: Potential to grow into a lead UX designer role, mentoring junior designers, or managing UX strategy for specific product areas.
• CX Strategy: Transition into broader Customer Experience strategy roles, influencing the overall customer journey across all touchpoints.
• Product Management: Leverage deep understanding of user needs and product development to move into Product Owner or Product Management roles.
• Specialization: Develop deeper expertise in specific areas like financial UX, design systems, or user research methodologies.
• ING Group Opportunities: Access to broader career development programs, training, and roles within the larger ING organization.

📝 Enhancement Note: The growth path for a UX designer in a large financial institution like ING/BMG is often tied to increasing strategic influence and leadership. This role offers a clear progression from design execution to strategic input and potential leadership in CX and digital product development.

🌐 Work Environment

Office Type: The role is based in Amsterdam at the Mendes Gans 1 location. This is likely a modern office environment within a larger banking institution, designed to foster collaboration and innovation. The "informal working environment" suggests a culture that balances professionalism with approachability.

Office Location(s):

• BMG (Amsterdam - Mendes Gans 1), Netherlands: The primary work location. This implies an accessible office within Amsterdam, likely with good public transport links.

Workspace Context:

• Collaborative Hub: The office space is expected to facilitate close collaboration with Product Owners, CJEs, and Tech teams, supporting the hybrid work model. Designated areas for brainstorming, workshops, and focused work are probable.
• Operations Tools & Technology: Access to industry-standard design software (Figma), collaboration tools (e.g., Microsoft Teams, Jira), and potentially internal BMG/ING systems for research and data analysis.
• Team Interaction: Opportunities for regular team meetings, design reviews, knowledge-sharing sessions, and informal interactions to build strong working relationships.

Work Schedule:

• Hybrid Model: A blend of office-based and remote work, offering flexibility. Specific days in the office may be determined by team needs or personal preference, aligning with the focus on output over strict hours.
• Standard Business Hours: While flexibility is offered, core working hours will likely align with typical business operations in the Netherlands to enable effective collaboration with colleagues and stakeholders.

📝 Enhancement Note: The hybrid environment and informal culture are important considerations for operational workflow. Effective time management and communication are key to maximizing productivity in such a setting, especially for a role that requires close cross-functional collaboration.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or HR representative will review applications, focusing on CV and cover letter suitability, particularly for experience and motivation.
2. Hiring Manager/Team Interview: An interview with the hiring manager and potentially a senior team member (e.g., Head of UX, CJE Lead) to assess experience, cultural fit, and understanding of the role's strategic aspects.
3. Portfolio Review & Case Study Presentation: A dedicated session where the candidate presents their portfolio, highlighting relevant projects, design process, data-driven approach, and impact. This is a critical stage for demonstrating practical skills and problem-solving abilities.
4. Technical/Skills Assessment (Optional): This might involve a small design challenge or a deeper dive into specific tools like Figma, or a discussion on UX methodologies.
5. Final Interview: Potentially with a more senior leader within BMG or ING, focusing on strategic alignment, long-term vision, and overall suitability for the organization.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly articulate the problem, your role and process, the solutions you designed, the data/research that informed your decisions, and the quantifiable outcomes or impact.
• Highlight Data & Impact: Emphasize how you used data (user research, analytics, A/B testing) to drive your design choices and demonstrate the ROI or business value of your work. For BMG, focus on efficiency gains, improved customer satisfaction, or conversion rates.
• Showcase Figma Expertise: Be prepared to discuss your Figma workflow, component usage, prototyping capabilities, and how you manage design systems within the tool.
• Tailor to BMG/ING: If possible, include projects that resonate with the financial industry or showcase an understanding of complex B2B services. Demonstrate an awareness of BMG's customer base (multinational corporations) and their potential needs.
• Prepare for Questions: Anticipate questions about your design philosophy, how you handle feedback, your approach to collaborating with non-designers, and how you stay updated on UX trends.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, thoroughly understand the problem statement, target users, and business goals.
• Document Your Process: Even for a short exercise, outline your thought process, assumptions, and design decisions. This is often more important than the final visual output.
• Focus on User Value & Business Goals: Ensure your proposed solution addresses both user needs and BMG's business objectives (e.g., efficiency, client satisfaction).
• Presentation Clarity: Practice presenting your work concisely and persuasively, ready to articulate your rationale and answer questions effectively.

📝 Enhancement Note: The emphasis on a data-driven portfolio and the presentation of a clear process is paramount for operations-focused roles. This section provides actionable advice for candidates to showcase their strategic thinking and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for wireframing, prototyping, UI design, and potentially design system management. Advanced proficiency is expected.
• Collaboration Platforms: Tools like Microsoft Teams, Slack, or similar for daily communication and team interaction.
• Project Management Software: Likely Jira, Confluence, or Asana for task tracking, sprint management, and documentation within agile squads.

Analytics & Reporting:

• Web Analytics Tools: Experience with tools like Google Analytics, Adobe Analytics, or similar for understanding user behavior on digital platforms.
• User Feedback Platforms: Tools for collecting and analyzing user feedback (e.g., surveys, in-app feedback widgets).
• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or internal ING reporting dashboards to analyze user data and present insights.

CRM & Automation:

• CRM Systems (e.g., Salesforce, Microsoft Dynamics): While not a direct CRM role, understanding how UX impacts CRM data and customer interactions is beneficial.
• ServiceNow or similar: Potentially used for managing internal requests, IT support, or workflow automation that UX designs might influence.
• Prototyping/InVision: May be used for advanced prototyping or collaboration workflows if not fully integrated into Figma.

📝 Enhancement Note: For operations roles, proficiency in specific tools is non-negotiable. This section details the expected technology stack, emphasizing Figma and related analytics and collaboration tools critical for a UX Designer operating within a large financial institution.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A foundational value, driving all design and development efforts to meet client needs and enhance their experience.
• Results-Driven & High-Quality Standards: Commitment to delivering excellent, impactful digital services that meet professional standards and achieve business objectives.
• Initiative & Entrepreneurship: Encouragement to take ownership, propose innovative solutions, and proactively contribute to BMG's success.
• Hands-On Mentality: A pragmatic, action-oriented approach to problem-solving and task completion.
• Collaboration & Teamwork: Emphasis on working effectively with diverse teams to achieve shared goals.
• Continuous Improvement: A mindset focused on learning, adapting, and constantly seeking ways to enhance processes and outcomes.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration within multidisciplinary squads, bringing UX expertise to product development.
• Stakeholder Engagement: Proactive and transparent communication with Product Owners, CJEs, business leaders, and technical teams to ensure alignment and gather input.
• Feedback Exchange: An open culture for giving and receiving constructive feedback on designs and processes to foster growth and improve quality.
• Knowledge Sharing: Encouragement to share best practices, learnings, and insights within the UX team and wider organization to elevate collective expertise.

📝 Enhancement Note: Understanding the cultural values is critical for operations professionals to navigate team dynamics and drive alignment. The emphasis on customer-centricity, results, and initiative aligns well with the operational goals of improving efficiency and client satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Navigating the complexities of a regulated financial environment while advocating for optimal user experiences.
• Driving UX Maturity: Leading the charge to elevate UX standards and practices within an established banking institution.
• Cross-functional Alignment: Ensuring consistent understanding and buy-in for UX principles across diverse teams with potentially different priorities.
• Data Integration: Effectively leveraging and integrating data from various sources to inform design decisions in a potentially siloed corporate structure.
• Hybrid Work Dynamics: Maintaining strong team cohesion and effective collaboration in a hybrid work environment.

Learning & Development Opportunities:

• Advanced UX/CX Training: Access to internal and external training programs focused on cutting-edge UX methodologies, service design, and customer journey optimization.
• Industry Exposure: Opportunities to attend financial services or UX industry conferences to stay abreast of trends and best practices.
• Mentorship Programs: Potential participation in mentorship programs within ING to gain guidance from experienced leaders.
• Leadership Development: Pathways to develop leadership skills, manage projects, and potentially lead UX initiatives or teams.
• Specialization Tracks: Opportunities to deepen expertise in areas like financial UX, design systems, accessibility, or user research.

📝 Enhancement Note: Identifying potential challenges and growth areas is crucial for operations candidates assessing a role's long-term viability and their ability to contribute effectively. This section provides insight into navigating the specific environment at BMG/ING.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex financial product or service you've designed UX for. What were the key challenges, how did you use data to inform your approach, and what was the outcome?" (Focus on process, data, and impact).
• "How do you balance the needs of multinational corporate clients with the technical and regulatory constraints of a bank like BMG?" (Assesses understanding of industry context and problem-solving).
• "Imagine you need to redesign a key client onboarding process for BMG. Walk us through your initial steps, how you'd involve stakeholders, and how you'd measure success." (Tests strategic thinking, collaboration, and metrics awareness).

Company & Culture Questions:

• "What interests you specifically about working for Bank Mendes Gans and ING, beyond just a UX role?" (Requires research into BMG's niche and ING's values).
• "Our culture emphasizes a 'hands-on mentality' and 'entrepreneurship.' How do you embody these values in your work?" (Look for examples of initiative and proactive problem-solving).
• "How do you approach receiving and giving constructive criticism within a team environment?" (Tests adaptability and collaborative spirit).

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the challenge, your journey (process), the solution, and the successful resolution (impact).
• Quantify Impact: Use metrics whenever possible (e.g., "reduced task completion time by X%", "increased user satisfaction scores by Y%", "handled Z types of complex financial transactions").
• Demonstrate Figma Mastery: Be ready to share your screen and walk through specific Figma files, highlighting your use of components, auto-layout, prototyping features, and potentially design system elements.
• Process Clarity: Clearly articulate your design process, emphasizing user research, data analysis, iteration, and collaboration at each stage.
• Address BMG Context: Briefly explain how your experience and approach align with the needs of a niche bank serving multinational corporations.

📝 Enhancement Note: Strong interview preparation is key for operations roles. This section provides specific, actionable advice tailored to the UX Designer role at BMG/ING, focusing on demonstrating strategic thinking, data-driven approaches, and a deep understanding of the business context.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the official ING careers portal (https://ing.wd3.myworkdayjobs.com/ICSGBLCOR/job/BMG-Amsterdam---Mendes-Gans-1/UX-Designer_REQ-10101593-2).
• Craft a Compelling Cover Letter: Tailor your cover letter specifically to BMG and ING. Explain your motivation for joining, how your experience in UX design, particularly with financial services or complex B2B platforms, makes you a strong candidate, and how this role aligns with your career aspirations.
• Curate Your Portfolio: Ensure your portfolio prominently features your best work, emphasizing your data-driven approach, Figma proficiency, and experience with financial industry cases if available. Structure it with clear case studies demonstrating your design process and measurable impact.
• Optimize Your CV: Highlight keywords relevant to UX design, interaction design, visual design, Figma, customer experience, and financial services. Quantify your achievements wherever possible.
• Prepare for Presentation: Rehearse presenting your portfolio and key case studies, focusing on clear storytelling, demonstrating your process, and articulating the impact of your designs. Be ready to discuss your work in detail and answer strategic questions.
• Research BMG & ING: Familiarize yourself with BMG's services (liquidity and information management) and ING's broader mission and values. Understand their customer base (multinational corporations) and the challenges they might face.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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