UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Etraveli Group

Location: Athens, Attica, Greece

Job Type: FULL_TIME

Category: UX/UI Design, Product Development

Date Posted: March 20, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and deliver exceptional user experiences for a leading global flight technology provider, impacting millions of travelers worldwide.

• Drive innovation through an iterative mindset, continuously testing and refining designs based on user insights and business objectives.

• Collaborate within agile, multi-disciplinary product teams, working closely with Product Owners, Developers, Testers, and Analysts.

• Play a crucial role in shaping the end-to-end travel experience, from initial search and selection to post-trip services and ancillary product sales.

• Contribute to a dynamic and evolving industry, leveraging cutting-edge technology and data-driven approaches to enhance customer journeys and business growth.

📝 Enhancement Note: The role is specifically focused on UX Design within the travel technology sector, emphasizing a full-cycle UX process and cross-functional collaboration within agile product teams. The hybrid work arrangement is a key benefit.

📈 Primary Responsibilities

• Lead the design of customer-facing travel experiences across web and mobile platforms, encompassing pre-trip planning, in-trip support, and post-trip engagement.

• Design and optimize the sales funnel for ancillary products such as baggage and seating, ensuring a balance between customer satisfaction and revenue generation.

• Execute all phases of the UX process, including problem discovery, user research, ideation, concept development, interaction design, prototyping, and validation.

• Conduct user research, gather customer insights, and translate findings into actionable design improvements that deliver value to users, the business, and the company.

• Collaborate closely with cross-functional teams to ensure seamless integration of design solutions with business requirements and technical feasibility.

• Champion user-centric design principles, advocating for the user throughout the product development lifecycle.

• Contribute to the development and maintenance of design systems and component-based libraries to ensure consistency and efficiency in design.

• Ensure designs adhere to accessibility best practices, such as WCAG standards, to create inclusive user experiences.

📝 Enhancement Note: Responsibilities highlight a comprehensive UX design role, from user research and problem discovery to detailed interaction design and validation, with a specific focus on the travel e-commerce sector and ancillary product sales.

🎓 Skills & Qualifications

Education:

• Relevant training in UX, Human-Computer Interaction (HCI), Cognitive Science, or a similar field is required.

Experience:

• A minimum of 2-5 years of proven UX design experience, with a strong emphasis on the e-commerce sector.

• Demonstrated experience working with both web and mobile solutions.

• Experience working within agile methodologies and cross-functional product teams.

Required Skills:

• UX Design Expertise: Comprehensive understanding and practical application of UX principles and methodologies.

• Figma Proficiency: Advanced skills in Figma for wireframing, prototyping, and UI design.

• Design Systems: Experience working with and contributing to component-based libraries and robust design systems.

• Agile Collaboration: Proven ability to work effectively in agile environments with cross-functional teams.

• User Research & Insights: Strong capabilities in problem discovery, user research, and translating insights into design actions.

• Prototyping & Validation: Skilled in creating interactive prototypes and conducting design validation.

• English Fluency: Fluent in English, both spoken and written, for effective communication.

Preferred Skills:

• Travel Industry Experience: Previous UX design experience within the travel industry is a significant advantage.

• Front-end Development: Familiarity with front-end development principles and practices.

• Digital Design: Experience in broader digital design contexts.

• CRO (Conversion Rate Optimization): Understanding of CRO principles and their application in UX design.

• Accessibility Knowledge: In-depth knowledge of accessibility best practices, including WCAG standards.

📝 Enhancement Note: The requirements emphasize practical UX experience in e-commerce, strong proficiency in Figma and design systems, and adaptability within agile teams, with travel industry experience being a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong, well-curated portfolio is mandatory, showcasing a breadth of work across all phases of the UX process.

• Include case studies that detail your approach to problem discovery, user research methodologies, and how you translated insights into design solutions.

• Demonstrate your proficiency in interaction design, wireframing, prototyping, and user validation techniques.

• Showcase examples of your work with Figma, including your contributions to or use of component libraries and design systems.

Process Documentation:

• Be prepared to discuss your iterative design process, including how you approach testing, learning, and continuous improvement.

• Provide examples of how you have collaborated with product owners, developers, testers, and analysts in previous roles.

• Detail your experience in working within agile development sprints and contributing to product backlogs from a UX perspective.

• Explain your methods for gathering and synthesizing user feedback and incorporating it into design iterations.

📝 Enhancement Note: The portfolio requirement is critical, emphasizing detailed case studies that cover the entire UX lifecycle and demonstrate practical application of tools like Figma and agile methodologies.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Hybrid Working Environment: Flexibility to work remotely and from the office.

• Health Benefits: Private health insurance plan and 2 additional medical leave days.

• Monthly Ticket Restaurant Card: For use at affiliated restaurants, cafes, stores, or supermarkets in Greece.

• Growth Opportunities: Access to role-related training on tools and best practices, fostering continuous personal and professional development.

• Office Amenities: Free breakfast coffee/tea, ping pong, and video games in a relaxed and fun work environment.

• Company Activities: Participation in company, department, and team events and activities.

Working Hours:

• This is a full-time position, typically based on a 40-hour work week. The hybrid model allows for flexibility in scheduling, with core hours likely established for team collaboration.

📝 Enhancement Note: Salary is estimated based on regional market data for mid-level UX Designers. Benefits are comprehensive, including health, flexible work, and lifestyle perks, aligning with a modern tech company culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Flight Technology, Online Travel Agency (OTA), Fintech. Etraveli Group operates at the intersection of travel, technology, and finance, providing a complex and dynamic market landscape. Their position as a leading global flight technology provider means they are at the forefront of innovation in flight sales, content delivery, and financial solutions within the travel sector.

Company Size: Over 3200 professionals. This indicates a large, established organization with diverse departments and a significant global presence, offering opportunities for both specialization and broad exposure.

Founded: Etraveli Group has a history that has led to its current scale, though the exact founding date isn't provided, its growth suggests a strong track record in the travel tech market.

Team Structure:

• The role is within a product team, suggesting a matrixed structure where UX Designers report functionally to design leadership but operationally to product teams.

• Teams are multi-disciplinary, including Product Owners, Developers, Testers, and Analysts, fostering a collaborative and integrated approach to product development.

Methodology:

• Agile Environment: The company operates in an agile and flexible environment, emphasizing iterative development, continuous learning, and adaptability.

• Data-Driven Insights: Design decisions are informed by user insights and business requirements, suggesting a data-informed approach to product development.

• Cross-functional Collaboration: Strong emphasis on teamwork and communication between different functional groups to achieve common goals.

Company Website: https://etraveligroup.teamtailor.com

📝 Enhancement Note: The company culture is characterized by innovation, agility, and a strong focus on user experience within the competitive travel technology sector. The large company size and global reach offer significant career potential.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Designer. This position is for an experienced professional who can independently contribute to design projects, mentor junior designers (potentially), and influence design decisions within their product team. It requires taking ownership of design problems from discovery through to validation.

Reporting Structure: The UX Designer will work within one of Etraveli Group's product teams, collaborating closely with Product Owners, Developers, Testers, and Analysts. While functional reporting may be to a Design Lead or Manager, the day-to-day work is embedded within the product team's agile structure.

Operations Impact: The UX Designer's work directly influences the travel experience of millions of users worldwide, impacting customer satisfaction, conversion rates, and ancillary product sales. Their designs are critical to the success of Etraveli Group's B2C and B2B platforms, directly contributing to revenue and market position.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific areas of UX, such as user research, interaction design, accessibility, or design systems.

• Leadership Development: Potential to grow into Senior UX Designer roles, lead design initiatives, mentor junior designers, or transition into UX Management.

• Cross-functional Mobility: The broad scope of Etraveli Group's operations (flight tech, fintech, OTAs) may offer opportunities to move into related product management or strategy roles.

• Industry Exposure: Continuous learning through working on challenging projects in the fast-paced travel technology industry, with opportunities for training on new tools and best practices.

📝 Enhancement Note: This role offers a clear path for growth from mid-level to senior positions, with opportunities for specialization and impact within a significant player in the travel technology market.

🌐 Work Environment

Office Type: Etraveli Group offers a hybrid working environment, combining remote work flexibility with in-office collaboration. The office itself is described as large, bright, and modern, covering over 4000㎡.

Office Location(s): The primary office for this role is located in central Athens, Greece, easily accessible from the Ambelokipi Metro station.

Workspace Context:

• Collaborative Space: The office is designed to foster collaboration and a relaxed, fun atmosphere, featuring areas for team activities and informal interaction.

• Tools & Technology: While specific tools are detailed in the "Tools & Technology Stack" section, the environment supports the use of modern design and development software.

• Team Interaction: The hybrid model encourages regular interaction with colleagues both virtually and in person, facilitating knowledge sharing and team cohesion.

Work Schedule:

• A standard full-time schedule (approximately 40 hours per week) is expected. The hybrid arrangement provides flexibility in how these hours are structured, balancing individual work preferences with team needs and collaborative sessions.

📝 Enhancement Note: The hybrid model is a key feature, offering a balance of remote autonomy and in-office community. The office environment is designed to be engaging and conducive to both focused work and team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess qualifications and fit.

• Hiring Manager Interview: A discussion focused on your experience, motivations, and understanding of UX principles, likely including behavioral and situational questions.

• Portfolio Presentation & Design Challenge: A key stage where you will present your portfolio, detailing your process and impact on specific projects. You may also be given a design challenge to assess your problem-solving skills, design thinking, and approach to a specific problem relevant to Etraveli Group’s business.

• Cross-functional Team Interview: An opportunity to meet with potential team members (Product Owner, Developers, Analysts) to assess collaboration style and cultural fit.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term potential.

Portfolio Review Tips:

• Structure Your Case Studies: For each project, clearly outline the problem, your role, the process you followed (discovery, research, ideation, design, validation), the solutions you developed, and the impact/outcomes achieved (quantify where possible).

• Showcase Your Process: Emphasize your iterative approach, how you incorporated user feedback, and your problem-solving methodology. Use visuals like sketches, wireframes, user flows, and prototypes.

• Highlight Figma Proficiency: Include examples that specifically demonstrate your skills in Figma, design systems, and component libraries.

• Tailor to Etraveli Group: Research Etraveli Group's products and services. If possible, frame your case studies to show how your skills align with the travel industry and their specific business goals (e.g., improving booking conversion, enhancing ancillary sales).

• Be Ready to Discuss: Prepare to articulate your design decisions, trade-offs made, and lessons learned.

Challenge Preparation:

• Understand the Context: If given a design challenge, take time to understand the business context and user needs presented.

• Focus on Process: Demonstrate your UX process, not just the final UI. Show how you would approach discovery, ideation, and validation.

• Prioritize and Justify: Be prepared to explain your design choices and justify any trade-offs you make based on time constraints or business priorities.

• Communicate Clearly: Practice presenting your approach and findings concisely and effectively.

📝 Enhancement Note: The interview process emphasizes a strong portfolio and practical demonstration of UX skills through case studies and potential design challenges, with a focus on collaboration and understanding the travel tech domain.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the primary tool for UX/UI design, wireframing, prototyping, and collaboration. Proficiency is essential for working with component libraries and design systems.

• Prototyping Tools: Figma's built-in prototyping capabilities are key, but familiarity with other prototyping tools may be beneficial.

• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey).

• Collaboration Tools: Platforms like Slack, Microsoft Teams, or Jira for team communication and project management.

Analytics & Reporting:

• Web Analytics Tools: Familiarity with tools like Google Analytics or Adobe Analytics to understand user behavior and track key metrics.

• Data Visualization Tools: Experience with tools like Tableau or Power BI could be beneficial for understanding user data and presenting insights.

CRM & Automation:

• While not a primary focus for UX, an understanding of how CRM systems (like Salesforce) and marketing automation platforms (like Marketo or HubSpot) interact with user journeys can be helpful for context.

📝 Enhancement Note: Figma is explicitly stated as a core tool. Proficiency in user research platforms and an understanding of web analytics are also highly relevant for a UX Designer focused on data-informed design.

👥 Team Culture & Values

Operations Values:

• Innovation & Iteration: A culture that encourages trying, testing, and continuously developing both personally and product-wise.

• User-Centricity: A deep understanding of user needs as the foundation for great design, with a strong emphasis on empathy.

• Collaboration: Working effectively in multi-disciplinary teams, valuing clear communication and shared goals.

• Adaptability: Embracing feedback, learning from it, and continuously evolving designs and approaches.

• Storytelling: Crafting compelling narratives to communicate ideas and drive meaningful user experiences.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with product owners, developers, testers, and analysts within agile product teams.

• Feedback-Driven: Openness to receiving and incorporating feedback from team members and users to refine designs.

• Knowledge Sharing: A culture that supports sharing insights, best practices, and learnings across teams.

• Agile Cadence: Working within agile sprints, participating in ceremonies, and contributing to a fast-paced development cycle.

📝 Enhancement Note: The culture strongly emphasizes innovation, user empathy, and collaborative teamwork within an agile framework, all geared towards creating impactful user experiences in the travel sector.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs and Business Goals: Effectively integrating customer support with business growth objectives, ensuring designs meet both user satisfaction and revenue targets.

• Evolving Travel Landscape: Adapting designs to the rapid changes and new technologies within the online travel and flight technology sectors.

• Global User Base: Designing for a diverse international customer base with varying cultural expectations and needs.

• Cross-functional Alignment: Ensuring consistent design vision and execution across multiple product teams and stakeholders.

Learning & Development Opportunities:

• Specialized UX Training: Opportunities for role-related training on advanced UX tools, methodologies, and emerging best practices.

• Industry Conferences & Events: Potential to attend industry events to stay abreast of the latest trends in UX, travel tech, and e-commerce.

• Mentorship Programs: Access to senior designers or product leaders for guidance and career development.

• Exposure to Diverse Products: Working on a range of products within Etraveli Group, from core booking engines to fintech solutions, broadens technical and strategic understanding.

📝 Enhancement Note: The role presents challenges inherent to a dynamic tech industry, balanced by strong growth opportunities focused on skill enhancement, industry knowledge, and career progression within a large organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" - Prepare a case study from your portfolio that demonstrates this. Focus on your process, negotiation skills, and how you arrived at a solution that served both.

• "How do you approach user research when designing for a new feature or product? Walk us through your typical process." - Be ready to detail your methods for problem discovery, user interviews, surveys, and synthesizing findings. Emphasize how you translate insights into actionable design.

Company & Culture Questions:

• "Why are you interested in Etraveli Group and the travel technology industry?" - Research Etraveli Group's mission, products, and market position. Connect your passion for UX with the impact you can make in travel.

• "How do you typically collaborate with developers and product managers in an agile environment?" - Discuss your experience with agile ceremonies, communication strategies, and how you ensure design intent is understood and implemented effectively.

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the challenge, your approach, the solution, and the results.

• Focus on Your Role & Process: Clearly articulate your specific contributions and the UX methodologies you employed. Visuals are key – show your sketches, wireframes, user flows, prototypes, and final UI.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced bounce rates, improved task completion times).

• Be Prepared for Q&A: Anticipate questions about your decisions, trade-offs, and how you handle feedback. Practice articulating your reasoning clearly and concisely.

📝 Enhancement Note: Interview preparation should focus on showcasing a strong UX process, the ability to articulate design decisions, and a genuine understanding of Etraveli Group's business and the travel industry.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided application link on the Etraveli Group careers page.

• Customize Your Resume: Tailor your resume to highlight your UX design experience, specifically mentioning e-commerce, web/mobile solutions, Figma proficiency, and agile methodologies. Use keywords from the job description.

• Curate Your Portfolio: Ensure your portfolio is easily accessible (e.g., via a link) and showcases your best work across the full UX lifecycle. Prepare 2-3 detailed case studies that demonstrate your problem-solving skills, process, and impact.

• Prepare Your Narrative: Practice articulating your experience and how it aligns with Etraveli Group's needs. Be ready to discuss your portfolio projects in detail and answer behavioral and situational interview questions.

• Research Etraveli Group: Understand their products, target audience, and position in the travel technology market. This will help you tailor your application and prepare for interview questions about the company and industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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