UX Designer

📍 Job Overview

Job Title: UX Designer Company: Computershare Location: Zurich, Switzerland / Edinburgh, United Kingdom Job Type: Full-time Category: User Experience (UX) Design / Product Design Date Posted: September 30, 2025 Experience Level: Mid-Level (Estimated 2-5 years) Remote Status: Hybrid (Minimum 3 days in office)

🚀 Role Summary

• Design end-to-end user experiences for complex, global financial products, directly impacting user financial well-being and client business outcomes.
• Conduct comprehensive user research, usability testing, and design reviews to iteratively validate and refine design solutions.
• Collaborate closely with Product Managers, Business Analysts, and Developers to ensure seamless, user-centric implementation of product features.
• Champion accessibility (WCAG standards) and inclusive design principles to create equitable experiences for a diverse global user base.
• Apply data-driven insights and business acumen to design decisions, aligning user needs with critical revenue and cost optimization goals.

📝 Enhancement Note: This role is positioned within Computershare Global Plans, a leader in employee share plans. The UX Designer will be instrumental in shaping intuitive and impactful digital solutions for millions of users managing their finances and stock. The emphasis on financial products, revenue optimization, and global reach suggests a need for a designer adept at translating complex information into accessible and engaging user interfaces. The hybrid work model, requiring 3 days in office, indicates a collaborative team environment.

📈 Primary Responsibilities

• Lead the design of user interfaces and user experiences for complex financial products, ensuring clarity and ease of use for a global audience.
• Conduct thorough user research methodologies, including interviews, surveys, and contextual inquiries, to understand user needs, behaviors, and pain points.
• Plan and execute usability testing sessions, analyze results, and translate findings into actionable design improvements.
• Develop comprehensive design documentation, including wireframes, prototypes, user flows, journey maps, and high-fidelity mockups, primarily using Figma.
• Partner with Product Management to define product strategy and roadmap from a user-centered perspective, ensuring alignment with business objectives.
• Implement and advocate for accessibility standards (WCAG 2.1 AA or higher) and inclusive design principles throughout the design lifecycle.
• Utilize data visualization techniques to simplify complex financial data and present it in an understandable and actionable format for users.
• Facilitate and participate in service design workshops, journey mapping exercises, and strategic planning sessions to drive product innovation and maturity.
• Collaborate with the compliance team to ensure designs effectively address the needs of vulnerable customers and adhere to regulatory requirements.
• Drive UX and product maturity initiatives across the organization, sharing best practices and insights with cross-functional teams.
• Proactively research and present emerging UX trends, findings, and insights to inform design strategies and elevate the user experience.

📝 Enhancement Note: The responsibilities highlight a senior-level UX Design role with significant ownership over product strategy and user experience quality. The inclusion of "driving UX and product maturity" points to a desire for a candidate who can influence and elevate design standards within the organization. The mention of "service design workshops" and "journey mapping" indicates a strategic approach to understanding and improving the end-to-end user journey, not just individual screens.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience:

• Proven experience as a UX Designer, ideally within financial services or for complex, data-intensive applications.
• Demonstrated experience in designing end-to-end user experiences for digital products, from concept to launch.
• Experience in conducting user research, usability testing, and synthesizing findings into design recommendations.
• A strong portfolio showcasing a robust UX process, user-centered design thinking, and successful design outcomes.

Required Skills:

• Expertise in UX design principles, user-centered design methodologies, and information architecture.
• Proficiency in design and prototyping tools, with a strong emphasis on Figma.
• Experience with collaboration and ideation tools such as Miro.
• Familiarity with Agile development environments and tools like Jira and Confluence.
• Strong analytical and logical thinking skills, with the ability to gather and interpret information for effective decision-making and problem-solving.
• Excellent communication, presentation, and interpersonal skills, with the confidence to articulate design rationale and challenge ideas constructively.
• Solid understanding of accessibility standards (WCAG) and inclusive design practices.
• Ability to interpret data and apply insights to inform design decisions and measure impact.
• Grit, ownership, and the capacity to work independently while effectively collaborating with global teams.

Preferred Skills:

• Experience within the financial services industry, particularly with employee share plans or personal finance products.
• Experience with data visualization tools and techniques to represent complex financial information.
• Familiarity with service design methodologies and facilitating workshops.
• Experience in driving operational improvements within design processes.

📝 Enhancement Note: The experience level is estimated based on the responsibilities and the mention of "proven experience" and "driving UX and product maturity." The emphasis on Figma, Miro, Jira, and Confluence suggests a modern, collaborative design workflow. The requirement for a strong portfolio is critical for evaluating a candidate's process and outcomes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a clear UX process from problem identification to solution implementation.
• Case studies showcasing the design of complex financial products or similar data-intensive applications.
• Evidence of user research conducted, including methodologies used and how insights directly influenced design decisions.
• Prototypes and high-fidelity designs illustrating user flows, interface design, and interaction design.
• Examples of how data was leveraged to inform design choices and optimize user experiences.
• Documentation of how accessibility standards were incorporated into the design process.

Process Documentation:

• Showcase projects where you have mapped user journeys and identified key pain points and opportunities for improvement.
• Provide examples of iterative design processes, including how feedback from usability testing and stakeholders was incorporated.
• Demonstrate experience in collaborating with engineering teams to ensure seamless implementation of designs, specifically mentioning Jira and Confluence workflows if applicable.
• Illustrate how you have contributed to the maturity of design processes within a team or organization.

📝 Enhancement Note: For a UX Designer role, the portfolio is paramount. It should not just be a collection of final designs but a narrative of the design process, problem-solving approach, and impact. The emphasis on complex financial products and data visualization means case studies should highlight the ability to simplify intricate information.

💵 Compensation & Benefits

Salary Range: CHF 90,000 - CHF 130,000 per annum (Zurich, Switzerland) GBP 50,000 - GBP 75,000 per annum (Edinburgh, United Kingdom)

📝 Enhancement Note: Based on industry benchmarks for mid-level UX Designers in Zurich and Edinburgh, with consideration for Computershare's global presence and the complexity of financial services. Zurich salaries are generally higher due to cost of living and market rates. These are estimates and actual compensation will depend on experience, qualifications, and specific location.

Benefits:

• Global Opportunities: Access to on-the-job training, comprehensive learning resources, and career development support within a global organization.
• Share Purchase Plan: Opportunity to invest in company shares with a company contribution, aligning personal investment with company growth.
• Health and Wellbeing Rewards: Tailored benefits including accident insurance and income protection to support personal and family wellbeing.
• Retirement Savings Support: Assistance and resources to support long-term retirement savings planning.
• Extra Rewards: Recognition awards, transport allowances, and child allowances, enhancing overall compensation.
• Hybrid Work Model: Flexibility to work from home for up to two days per week, balancing office collaboration with personal flexibility.
• Professional Development: Continuous learning opportunities and access to resources to enhance UX skills and industry knowledge.

Working Hours:

• Standard full-time working hours are approximately 40 hours per week. The hybrid model offers flexibility, allowing for some remote work within the specified days.

📝 Enhancement Note: The listed benefits are derived from the provided description. The hybrid work arrangement is a key benefit, offering a structured approach to work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (specializing in Employee Share Plans) Company Size: Computershare is a large, global organization with over 13,000 employees worldwide. Founded: 1987

Team Structure:

• The UX Designer will be part of the global Product team, likely within the Global Plans division.
• This team collaborates closely with Product Managers, Business Analysts, Developers, and potentially Marketing and Compliance.
• The structure emphasizes cross-functional collaboration to deliver integrated product solutions.

Methodology:

• The team operates within an Agile framework, requiring iterative design and development cycles.
• A strong emphasis is placed on user-centered design, data-driven decision-making, and continuous improvement.
• Collaboration is key, with regular workshops, design reviews, and feedback sessions.
• Adherence to global standards, including accessibility (WCAG), is a core part of the methodology.

Company Website: https://www.computershare.com/corporate/about-us/join-our-team

📝 Enhancement Note: Computershare is a well-established global entity. Its focus on employee share plans positions the UX Designer in a niche but critical area of financial technology, where user trust, clarity, and ease of use are paramount. The company culture likely values stability, global consistency, and a commitment to client and end-user success.

📈 Career & Growth Analysis

Operations Career Level: This role is a mid-level UX Designer position, requiring demonstrated experience and the ability to work independently on complex projects. It offers opportunities to influence product direction and drive design maturity. Reporting Structure: The UX Designer will report to a Product Manager or a Head of UX/Design within the Global Plans division. They will work closely with cross-functional teams. Operations Impact: The UX Designer's work directly influences user satisfaction, engagement, and retention for millions of individuals managing their financial investments. By simplifying complex financial products and improving user journeys, they contribute to client satisfaction and Computershare's revenue and cost optimization goals.

Growth Opportunities:

• Specialization: Deepen expertise in financial product UX, accessibility, or service design.
• Leadership: Progress to a Senior UX Designer role, leading design initiatives, mentoring junior designers, or specializing in UX strategy.
• Cross-functional Movement: Opportunity to move into Product Management or broader Product Design roles within Computershare.
• Global Exposure: Work on projects impacting diverse global markets and user bases.
• Continuous Learning: Access to extensive learning resources and potential for certifications in UX, accessibility, or financial services.

📝 Enhancement Note: The role offers a clear path for growth within a large, international organization. The emphasis on impacting millions of users and contributing to business outcomes provides a strong foundation for career advancement in the UX and product design field.

🌐 Work Environment

Office Type: Hybrid work model, requiring a minimum of three days per week in either the Zurich or Edinburgh office. Office Location(s):

• Zurich, Switzerland
• Edinburgh, United Kingdom

Workspace Context:

• A collaborative office environment designed to foster teamwork and innovation, with dedicated spaces for design work and team interaction.
• Access to modern design tools and technology required for UX design and prototyping.
• Opportunities for regular interaction with global colleagues through virtual and in-person meetings.
• A professional setting within the financial services sector, emphasizing data security and regulatory compliance.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) with hybrid flexibility. This allows for structured work on design projects, research, and team collaboration, while also accommodating personal needs.

📝 Enhancement Note: The hybrid model is a significant aspect of the work environment, indicating a balance between in-person collaboration and remote flexibility. This is common in modern tech and design roles, especially within large, international companies.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and fit.
• Portfolio Review & Technical Interview: Candidates will likely present their portfolio, discussing their process, design decisions, and impact on specific projects. This may include a technical deep-dive into UX methodologies and tools.
• Practical Exercise/Case Study: A design challenge or case study may be assigned, requiring the candidate to solve a specific UX problem within a given timeframe, demonstrating their problem-solving skills and design approach.
• Stakeholder/Team Interviews: Interviews with Product Managers, Developers, or other team members to assess collaboration skills, communication, and cultural fit.
• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall suitability for the role and company.

Portfolio Review Tips:

• Tell a Story: Structure your case studies to clearly articulate the problem, your process, your role, the solutions, and the measurable outcomes.
• Highlight Process: Emphasize your UX methodology, research techniques, and how you iterated on designs based on feedback and data.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design thinking. For financial products, demonstrate how you simplified complexity.
• Quantify Impact: Whenever possible, include metrics to demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times).
• Tailor to Computershare: Research Computershare's products and target users. Highlight relevant experience with financial services, complex data, or global applications.
• Accessibility Focus: Explicitly showcase how you incorporated accessibility principles into your designs.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any assigned design challenge. Ask clarifying questions.
• Time Management: Allocate your time effectively across research, ideation, design, and documentation.
• Communicate Your Process: Be prepared to articulate your thought process, assumptions, and design decisions clearly and concisely.
• Consider Constraints: Acknowledge and address any potential constraints mentioned in the brief (e.g., technical limitations, specific user segments).
• Focus on User Needs: Ensure your solution is grounded in user needs and business objectives.

📝 Enhancement Note: The interview process for a UX Designer typically involves a strong emphasis on portfolio review and practical application. Candidates should prepare to articulate their design process and demonstrate their ability to solve complex problems in a user-centric and data-informed manner.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity UI design. Candidates must be proficient.
• Miro: Utilized for collaborative ideation, brainstorming, journey mapping, and workshop facilitation.
• Jira: Commonly used for project tracking, task management, and collaboration within Agile development teams. Familiarity is expected.
• Confluence: Used for documentation, knowledge sharing, and project specifications. Familiarity is expected.

Analytics & Reporting:

• Experience with user analytics platforms (e.g., Google Analytics, Adobe Analytics, Pendo) to track user behavior and inform design decisions.
• Ability to interpret data visualization dashboards to understand user engagement and product performance.

CRM & Automation:

• While not primary UX tools, understanding how designs integrate with CRM systems (like Salesforce) or automation platforms can be beneficial for context.

📝 Enhancement Note: Proficiency in Figma is a must-have for this role. Familiarity with the broader Atlassian suite (Jira, Confluence) and collaboration tools like Miro is also critical for effective teamwork within a modern product development environment.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of end-users, ensuring intuitive and valuable experiences.
• Data-Driven Decisions: Utilizing analytics and research to inform design choices and measure the impact of UX improvements.
• Collaboration: Working effectively across functions (Product, Engineering, Compliance) to deliver cohesive and successful products.
• Innovation & Continuous Improvement: Proactively seeking new insights, trends, and technologies to enhance user experiences and drive product maturity.
• Inclusivity & Accessibility: Designing for all users, ensuring equitable access and usability regardless of ability or background.

Collaboration Style:

• The team fosters a collaborative environment where ideas are shared openly, and constructive feedback is encouraged.
• Cross-functional partnerships are essential, with designers working closely with Product Managers and Engineers throughout the development lifecycle.
• Regular design reviews and workshops facilitate knowledge sharing and alignment on product vision and execution.

📝 Enhancement Note: Computershare's global nature and focus on financial services suggest a culture that values reliability, precision, and a strong ethical framework, alongside innovation in user experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: Translating intricate financial product details and global regulatory requirements into user-friendly interfaces.
• Global Consistency vs. Local Needs: Balancing the need for a consistent global UX with potential regional variations or cultural nuances.
• Driving Design Maturity: Influencing and elevating UX standards and practices across the organization, particularly in a large, established company.
• Measuring Impact: Quantifying the ROI of UX initiatives and effectively communicating their value to stakeholders.
• Adhering to Compliance: Ensuring all designs meet stringent financial compliance and accessibility standards.

Learning & Development Opportunities:

• Specialized Training: Opportunities to deepen expertise in financial UX, accessibility standards, or service design.
• Industry Conferences: Potential to attend relevant UX and FinTech conferences.
• Mentorship: Learning from experienced Product Managers and senior designers within the organization.
• Cross-functional Exposure: Gaining insights into product management, engineering, and business strategy.

📝 Enhancement Note: The challenges presented are typical of UX roles in regulated industries like financial services, requiring a blend of creative problem-solving and rigorous adherence to standards. The growth opportunities are substantial within a global corporation.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a user experience for a complex financial product. What were the key challenges, and how did you address them using your UX process?" (Focus on process, simplification, and user impact)
• "How do you approach incorporating accessibility (WCAG) standards into your design workflow, especially when dealing with tight deadlines?" (Highlight practical application and advocacy)
• "Walk us through a project from your portfolio where you used user research and data to drive significant design decisions and achieve positive business outcomes." (Emphasize data-driven approach and ROI)

Company & Culture Questions:

• "What interests you about Computershare and specifically the Global Plans division?" (Research the company's mission and products)
• "How do you approach collaboration with Product Managers and Engineers, especially in a hybrid or global team setting?" (Showcase communication and teamwork skills)
• "How do you stay updated on the latest UX trends and best practices, and how would you apply them here?" (Demonstrate continuous learning and proactive approach)

Portfolio Presentation Strategy:

• Select Relevant Projects: Choose 2-3 case studies that best showcase your skills in designing complex systems, financial products, or projects with a strong emphasis on user research and data.
• Structure Your Narrative: For each project, clearly outline the problem statement, your role and responsibilities, the UX process followed (research, ideation, design, testing), key design decisions, and the final outcomes/impact.
• Visual Aids: Use high-quality visuals of your designs, prototypes, and research artifacts.
• Quantify Achievements: If possible, present metrics that demonstrate the success of your designs (e.g., user satisfaction, conversion rates, task completion times).
• Be Prepared for Deep Dives: Anticipate questions about your design decisions, trade-offs, and how you handled challenges.

📝 Enhancement Note: Candidates should prepare to articulate their design rationale, demonstrate a strong understanding of user-centered design principles, and highlight their ability to navigate complex requirements within the financial services sector.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Oracle Cloud link.
• Tailor Your Resume: Ensure your resume highlights experience with UX design, user research, prototyping tools (especially Figma), and any relevant financial services or complex product experience. Use keywords from the job description.
• Curate Your Portfolio: Prepare your portfolio to showcase 2-3 in-depth case studies that demonstrate your UX process, problem-solving skills, and impact. Focus on complexity, data, and accessibility.
• Practice Your Presentation: Rehearse presenting your portfolio, focusing on clear storytelling, articulating your design decisions, and quantifying results.
• Research Computershare: Understand Computershare's business, its Global Plans division, and its user base to better tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.