UX Designer

📍 Job Overview

Job Title: UX Designer Company: 2brains Location: Chile Job Type: Full-time Category: Product Design / User Experience Operations Date Posted: 2025-09-17 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Design and validate user-centered digital experiences specifically for the banking sector, ensuring value propositions meet real customer needs.
• Conduct in-depth user research, including client interviews and workshops, to inform design decisions and identify improvement opportunities.
• Develop high-fidelity prototypes using advanced design tools like Figma and execute various usability testing methods (remote, in-person, hybrid).
• Collaborate closely with cross-functional teams, including Business and Innovation departments, to ensure seamless integration of user experience principles into product development.
• Contribute to innovation projects by applying methodologies such as Design Thinking, Lean UX, and Product Discovery to drive impactful digital solutions.

📝 Enhancement Note: While the role is titled "UX Designer," the emphasis on validating customer needs, collaborating with business and innovation, and contributing to product discovery positions this as a key operational role within the product development lifecycle, akin to a Product Operations or GTM Operations function focused on user-centricity. The specific mention of the banking sector indicates a need for domain expertise that influences operational strategies.

📈 Primary Responsibilities

• Lead the design and iteration of user-centered digital experiences for banking clients, focusing on enhancing customer journeys and value delivery.
• Conduct comprehensive user research, including qualitative methods like client interviews, user surveys, and interactive workshops, to uncover user pain points and opportunities.
• Create detailed user personas, journey maps, and wireframes to represent user needs and proposed solutions effectively.
• Develop and maintain high-fidelity interactive prototypes using Figma, demonstrating key user flows and functionalities for stakeholder review and user testing.
• Plan and execute a variety of usability testing methodologies (remote, in-person, hybrid) to gather actionable feedback and identify areas for design refinement.
• Analyze usability test results, synthesize findings, and propose data-driven recommendations for design improvements to product and engineering teams.
• Collaborate with cross-functional teams, including product managers, business analysts, and engineers, to ensure the successful implementation of UX designs and maintain design consistency.
• Contribute to the development and adherence of Design Systems, ensuring a cohesive and efficient user experience across all digital products.
• Stay abreast of emerging trends in UX design, banking technology, and generative AI, exploring their potential applications to enhance the design process and user experience.
• Ensure the consistency of the user experience across all touchpoints and validate proposed solutions with clients to confirm alignment with business objectives and user needs.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on role with a strong emphasis on research, prototyping, and testing, which are core operational activities in product development. The collaboration with "Negocio e Innovación" (Business and Innovation) highlights the cross-functional operational nature of this role, bridging user needs with business strategy.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Human-Computer Interaction, Design, Psychology, Computer Science, or a related field is typically expected, though equivalent practical experience in UX design may be considered.

Experience: Minimum of 2-5 years of professional experience in User Experience (UX) design, with a proven track record of designing and delivering user-centered digital products. Experience within the banking or financial services sector is highly desirable.

Required Skills:

• Advanced proficiency in Figma for wireframing, prototyping, and user interface design.
• Proven experience in conducting various forms of usability testing (remote, in-person, hybrid) and analyzing results.
• Strong understanding of user research methodologies, including client interviews, surveys, and workshops.
• Familiarity with Design Systems and their application in maintaining design consistency and efficiency.
• Solid knowledge of Design Thinking, Lean UX, and Product Discovery principles and their practical application.
• Demonstrated ability to detect user experience issues and propose actionable improvement strategies.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and external clients.
• Strong critical thinking and problem-solving abilities, with a focus on delivering innovative and user-centric solutions.
• Orientation towards results, ensuring that design deliverables align with strategic objectives and business goals.

Preferred Skills:

• Experience with usability testing platforms such as Lysnna or Maze.
• Familiarity with generative AI tools and their application in the design process.
• Experience in translating business requirements into intuitive user experiences.
• Portfolio showcasing a range of UX design projects, particularly within the financial or banking industry.

📝 Enhancement Note: The explicit mention of specific tools like Figma and testing platforms like Lysnna or Maze, along with methodologies like Design Thinking and Lean UX, are critical operational skill indicators. The preference for banking sector experience suggests a need for candidates who can quickly understand and navigate the operational complexities of this industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating a progression of UX design work, showcasing your approach from research and ideation through to final design and testing.
• Case studies that detail specific projects, clearly outlining the problem statement, your role, the design process followed, key decisions made, and the impact of your solutions.
• Evidence of your ability to translate user needs and business requirements into intuitive and effective digital experiences.
• Examples of your work with high-fidelity prototypes, user flows, wireframes, and usability test reports.
• Demonstrations of your collaborative process, showing how you work with cross-functional teams and incorporate feedback.

Process Documentation:

• Showcase your process for conducting user research, including methodologies for client interviews, workshop facilitation, and survey design.
• Provide examples of how you document user findings, analyze data from usability tests, and present actionable insights to stakeholders.
• Illustrate your workflow for prototyping, iteration, and handoff to development teams, emphasizing efficiency and clarity.
• Detail your experience with Design Systems, including contributions to their development or utilization for consistent design implementation.

📝 Enhancement Note: For UX roles, a portfolio is a critical component, acting as a direct demonstration of design process and operational execution. The requirements here focus on the tangible outputs of UX operations – documented processes, research findings, and iterative design work.

💵 Compensation & Benefits

Salary Range: Given the role is based in Chile and requires 2-5 years of experience, with specialized skills in UX design and banking, a competitive salary range would typically fall between CLP 1,500,000 to CLP 2,500,000 per month. This estimate is based on industry benchmarks for UX Designers in major Chilean cities like Santiago, considering the demand for specialists in digital transformation and financial services.

Benefits:

• Opportunity to work on innovative digital transformation projects for leading clients in the banking sector.
• Professional development and continuous learning opportunities, including exposure to AI in design.
• Collaborative and dynamic work environment with a team of over 480 digital innovation professionals.
• Access to modern design tools and technologies.
• Potential for career growth within a growing digital solutions company.
• Benefits package typically includes health insurance, paid time off, and professional training allowances, common in the Chilean market for full-time employees.

Working Hours: The role is full-time, likely corresponding to a standard 40-hour work week. While the role is on-site, typical Chilean labor laws provide for flexible working arrangements within the standard workday, allowing for efficient task management and project workflow.

📝 Enhancement Note: Salary estimation for Chile requires considering the local currency (CLP) and typical market rates for mid-level UX designers. The benefits listed are inferred from the company description emphasizing innovation and professional growth, common in tech-forward companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Digital Transformation Consulting, with a significant focus on the Financial Services (Banking) sector. Company Size: Over 480 professionals, indicating a medium-to-large sized organization with established processes and diverse teams. Founded: The founding date is not specified, but the company's description suggests it is an established player in digital innovation.

Team Structure:

• The UX Designer will likely be part of a broader Product Design or Digital Innovation team.
• This role requires close collaboration with Business and Innovation teams, suggesting a matrixed or project-based team structure.
• Opportunities for interaction with project managers, developers, business analysts, and client stakeholders are inherent to the role.

Methodology:

• Data-driven decision-making, emphasizing user research, prototyping, and testing to validate design concepts.
• Agile and Lean methodologies (Design Thinking, Lean UX, Product Discovery) are central to their approach.
• Focus on building adaptable technological platforms and world-class digital products.
• Integration of strategy, design, and technology to drive client growth.

Company Website: https://2brains.lat/

📝 Enhancement Note: The company's description highlights a strong culture of innovation, client-centricity, and technological integration. The size of the team (480+) implies a structured environment with opportunities for specialization and cross-functional collaboration, critical for operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, requiring 2-5 years of experience. It offers a hands-on opportunity to contribute significantly to client projects and gain specialized experience in the banking sector.

Reporting Structure: The UX Designer will likely report to a Lead UX Designer, a Design Manager, or a Head of Product/Innovation. Direct collaboration with project leads and business stakeholders is expected.

Operations Impact: The UX Designer directly impacts the success of digital products by ensuring they are user-friendly, meet customer needs, and align with business objectives. This operational contribution is crucial for customer adoption, satisfaction, and ultimately, business growth in the competitive banking sector.

Growth Opportunities:

• Skill Specialization: Deepen expertise in banking UX, usability testing, or emerging areas like AI in design.
• Leadership Potential: Transition to a Senior UX Designer role, or potentially lead design initiatives on specific projects.
• Cross-functional Development: Gain experience in Product Management or Business Analysis through close collaboration.
• Mentorship: Opportunity to mentor junior designers as the team grows.
• Industry Exposure: Work across various projects within the banking sector, building a robust industry network and knowledge base.

📝 Enhancement Note: The emphasis on "validation," "customer needs," and "innovation projects" indicates that this role is integral to the operational success of product development, offering tangible growth paths within the design and product operations spectrum.

🌐 Work Environment

Office Type: The role is on-site, suggesting a physical office environment designed to foster collaboration and innovation. This likely includes shared workspaces, meeting rooms, and potentially dedicated areas for user research and testing.

Office Location(s): The primary location is Chile. Given the company's focus and size, the main office is likely situated in a major metropolitan area within Chile, such as Santiago, to facilitate client interactions and attract talent.

Workspace Context:

• Collaborative: Designed to encourage interaction between designers, product teams, and business stakeholders.
• Tool-Rich: Equipped with the necessary hardware and software for design and research, including powerful workstations and access to specialized UX tools.
• Innovation-Focused: An environment that supports experimentation, learning, and the application of new technologies like generative AI.

Work Schedule: Standard full-time hours, likely with some flexibility within the workday to accommodate project needs and personal work styles, common in tech-focused companies.

📝 Enhancement Note: An on-site role in a company of this size typically offers a structured yet collaborative environment, crucial for the operational execution of design processes and team synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience.
• Technical Interview: Discussions focused on UX principles, design methodologies, and your experience with specific tools (Figma, testing platforms). Expect questions about your problem-solving approach and how you handle design challenges.
• Portfolio Presentation: A session where you present selected case studies from your portfolio, detailing your process, decision-making, and the impact of your work. This is a critical step to demonstrate your operational capabilities.
• Behavioral/Cultural Fit Interview: Conversations to assess your collaboration skills, proactivity, communication style, and alignment with 2brains' values. You may be asked about how you work with internal teams and external clients.
• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your design process for each case study, emphasizing research, ideation, prototyping, testing, and iteration.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion times, increased user satisfaction).
• Highlight Collaboration: Provide examples of how you worked with stakeholders, incorporated feedback, and navigated design challenges within a team.
• Tailor to Role: Select projects that best align with the requirements of this specific role, especially those related to banking or complex digital products.
• Demonstrate Tool Proficiency: Be ready to discuss your expertise with Figma and other relevant design and testing tools.

Challenge Preparation:

• Be prepared for a potential design exercise or case study that may require you to analyze a problem, propose solutions, and outline a UX approach.
• Practice articulating your thought process clearly and concisely, as if presenting to stakeholders.
• Familiarize yourself with the banking industry and common user challenges within it.
• Research 2brains' work and their approach to digital transformation to align your answers with their company vision.

📝 Enhancement Note: The interview process for UX roles heavily relies on portfolio review as a tangible demonstration of operational skills. Preparing specific examples and practicing presentation are key to success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency expected for wireframing, prototyping, and UI design.
• Usability Testing Platforms: Familiarity with tools like Lysnna or Maze is a plus, indicating an operational understanding of user feedback collection and analysis.

Analytics & Reporting:

• While not explicitly mentioned, experience with analytics tools (e.g., Google Analytics, Mixpanel) to understand user behavior post-launch would be beneficial for iterating on designs based on real-world data.
• Proficiency in synthesizing data from user testing and analytics into actionable design insights.

CRM & Automation:

• While not directly a CRM role, understanding how user data is managed within CRM systems could be advantageous for context.
• Familiarity with project management tools (e.g., Jira, Asana) for workflow management and collaboration.

📝 Enhancement Note: The explicit mention of Figma and Lysnna/Maze places a strong emphasis on the technical operational tools required for this role. Understanding the broader tech stack that UX designers interface with is also crucial.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and designing for user needs as the foundation of all digital products.
• Innovation: A drive to explore new technologies and methodologies (like generative AI) to push the boundaries of digital experiences.
• Collaboration: Strong emphasis on working effectively with cross-functional teams (Business, Innovation, Engineering) to achieve common goals.
• Excellence: A pursuit of high-quality, world-class digital products that deliver tangible value to clients.
• Data-Driven: Utilizing research, testing, and analytics to inform design decisions and measure success.

Collaboration Style:

• Proactive engagement with clients and internal teams to gather requirements, present findings, and ensure alignment.
• Open communication and constructive feedback exchange within design and project teams.
• A shared responsibility for project success, with designers actively contributing to strategy and problem-solving.

📝 Enhancement Note: The company values directly translate into the operational approach of the UX team, emphasizing a collaborative, data-informed, and user-focused methodology.

⚡ Challenges & Growth Opportunities

Challenges:

• Sector-Specific Complexity: Navigating the unique user needs and regulatory landscape of the banking sector requires deep domain understanding.
• Balancing User Needs with Business Goals: Effectively synthesizing user desires with business objectives and technical constraints.
• Rapid Technological Evolution: Keeping pace with advancements in UX design tools, methodologies, and emerging technologies like AI.
• Cross-Functional Alignment: Ensuring consistent communication and buy-in from diverse teams and stakeholders throughout the design process.

Learning & Development Opportunities:

• Specialization in FinTech UX: Gaining niche expertise in designing for financial services.
• AI in Design Application: Exploring and applying generative AI tools to enhance design workflows and creativity.
• Product Discovery Mastery: Developing advanced skills in identifying and validating product opportunities.
• Client-Facing Experience: Enhancing skills in presenting designs, gathering feedback, and managing client relationships.

📝 Enhancement Note: The challenges and growth opportunities highlight the dynamic and evolving nature of UX operations within the tech and finance industries, emphasizing continuous learning and adaptation.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs and business requirements. How did you approach it, and what was the outcome?" (Focus on your problem-solving and negotiation skills.)
• "Walk me through your process for conducting a usability test for a banking application. What metrics would you track, and how would you synthesize the findings?" (Demonstrate your operational testing methodology.)
• "How do you stay updated with the latest trends in UX design, particularly in the financial sector and with AI advancements?" (Show your commitment to continuous learning.)

Company & Culture Questions:

• "Based on our company description, how do you see your UX design approach contributing to 2brains' mission of building the 'Digital Future' for clients?" (Align your skills with their vision.)
• "Describe your ideal collaboration style when working with business and innovation teams on complex projects." (Highlight your teamwork and communication.)
• "How do you measure the success of your UX designs beyond usability metrics?" (Focus on business impact and value delivery.)

Portfolio Presentation Strategy:

• Structure: Begin with the project background and your specific role, move through your design process (research, ideation, prototyping, testing), highlight key decisions and challenges, and conclude with the outcomes and impact.
• Narrative: Tell a compelling story for each case study, focusing on the user problem and how your design provided a solution.
• Visuals: Use clear, concise visuals of your prototypes, user flows, and research findings.
• Interaction: Be prepared to answer questions about your design choices and process in real-time. Engage with the interviewers and be open to feedback.

📝 Enhancement Note: Preparing for these types of questions requires a deep understanding of the role's operational responsibilities and the company's strategic goals, allowing you to articulate your value proposition effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Lever.co link.
• Portfolio Customization: Select 2-3 of your most relevant UX case studies that demonstrate your experience with banking clients, intricate digital product design, and a strong user research/testing process. Ensure your portfolio clearly articulates the problem, your process, and the impact.
• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "Figma," "Usability Testing," "Design Thinking," "Banking," and "Client Collaboration." Quantify your achievements where possible.
• Interview Preparation: Practice articulating your design process and portfolio projects, focusing on how your operational approach contributes to business objectives. Prepare to discuss your experience with the specified tools and methodologies.
• Company Research: Thoroughly review the 2brains website (2brains.lat) to understand their client portfolio, company culture, and approach to digital transformation. Be ready to discuss how your skills align with their vision.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.