UX Designer

📍 Job Overview

Job Title: UX Designer Company: 2brains Location: Santiago, Santiago Metropolitan Region, Chile Job Type: Full-time Category: UX/Product Design Operations Date Posted: 2025-08-08 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Spearhead the planning and execution of complex user research initiatives, including ethnographic studies and behavioral analysis, to deeply understand user needs and identify design opportunities.
• Drive the strategic definition and creation of user-centered design concepts, ensuring alignment with both business objectives and user requirements through meticulous information architecture and high-fidelity prototyping.
• Champion the value and importance of User Experience (UX) discipline across the organization, acting as an evangelist to elevate design standards and user-centricity in all digital products.
• Conduct comprehensive usability testing, analyze performance metrics, and continuously evaluate user behavior patterns to refine and optimize digital solutions.

📝 Enhancement Note: This role emphasizes a strong blend of hands-on UX design execution and strategic influence, requiring the individual to not only produce high-quality design artifacts but also to educate and advocate for UX best practices within a growing digital services company. The "evangelist" aspect suggests a need for strong communication and presentation skills.

📈 Primary Responsibilities

• Plan and execute advanced user research methodologies, including ethnographic studies, contextual inquiries, and detailed behavior analysis, to uncover deep user insights.
• Synthesize qualitative and quantitative research data to identify key user pain points, motivations, and opportunities for innovative design solutions.
• Develop and refine user personas, journey maps, and empathy maps to create a shared understanding of the target audience across multidisciplinary teams.
• Translate research findings and strategic concepts into user flows, wireframes, and interactive prototypes using tools like Figma, ensuring a seamless and intuitive user experience.
• Collaborate closely with product managers, developers, and stakeholders to ensure design feasibility, technical integration, and consistent application of design systems.
• Conduct rigorous usability testing sessions, analyze feedback, and iterate on designs based on performance metrics and qualitative observations.
• Continuously evaluate existing digital products and user interaction patterns to identify areas for improvement and propose data-driven design enhancements.
• Contribute to the development and maintenance of design systems, ensuring consistency and scalability across all digital touchpoints.

📝 Enhancement Note: The responsibilities highlight a proactive approach to research and a strong emphasis on translating insights into actionable design strategies. Collaboration with cross-functional teams and a focus on iterative design based on data are key components.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field; or equivalent practical experience.

Experience:

• Minimum of 3 years of demonstrable experience in User Experience (UX) design, with a proven track record of delivering user-centered digital products.
• Extensive experience in conducting both qualitative (e.g., interviews, ethnographic studies) and quantitative (e.g., surveys, analytics) user research.
• Proven experience in planning and executing various usability testing methodologies, from moderated to unmoderated, and analyzing results to inform design decisions.
• Demonstrated experience in information architecture, including site mapping, content organization, and navigation design.
• Experience working within agile development environments and collaborating with cross-functional teams.
• Experience in the financial, Fintech, or insurance industries is highly desirable, showcasing an understanding of sector-specific user needs and regulatory considerations.

Required Skills:

• Proficiency in user research methodologies, including user interviews, surveys, and persona development.
• Expertise in usability testing, including test planning, execution, and analysis of results.
• Strong understanding of information architecture principles and best practices for organizing complex information.
• Advanced proficiency with design and prototyping tools, specifically Figma.
• Experience with analytics and data visualization tools such as Google Analytics and Data Studio for understanding user behavior and measuring design impact.
• Familiarity with user feedback and testing platforms like Lyssna.
• Ability to create high-fidelity, interactive prototypes to effectively communicate design concepts and user flows.

Preferred Skills:

• Knowledge of native mobile design principles and patterns for both iOS and Android platforms.
• Experience with and understanding of design systems, including their creation and implementation.
• Basic knowledge of Artificial Intelligence (AI) concepts and their application in user experience.
• Experience in the development of mobile applications.
• Familiarity with A/B testing methodologies for design optimization.

📝 Enhancement Note: The emphasis on specific tools like Figma, Lyssna, Google Analytics, and Data Studio is critical. Industry experience in financial services is a significant plus, suggesting a need for candidates who can navigate complex user needs and regulatory environments. Mobile design principles are also highlighted.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of the end-to-end UX process, from research and ideation to prototyping and testing.
• Showcase case studies that highlight complex problem-solving, user research methodologies employed, and the impact of your design decisions on user behavior and business outcomes.
• Include examples of information architecture maps, user flows, wireframes, and high-fidelity interactive prototypes created using tools like Figma.
• Present evidence of usability testing conducted, including test plans, participant recruitment, data analysis, and how findings led to design improvements.
• Quantify the impact of your design work whenever possible, using metrics related to user satisfaction, task completion rates, engagement, or conversion.

Process Documentation:

• Provide clear documentation of your approach to user research, detailing how you identify research questions, select methodologies, and synthesize findings.
• Exhibit examples of how you translate user needs and business requirements into strategic design concepts and detailed user flows.
• Showcase your process for creating and iterating on prototypes, including the tools used and the rationale behind design decisions.
• Detail your methodology for conducting usability testing and incorporating feedback for design refinement.

📝 Enhancement Note: A strong portfolio is essential, demonstrating not just the final output but the user-centered process behind it. Candidates should be prepared to walk through their case studies, explain their research methods, and articulate the impact of their design work with data.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for a mid-level UX Designer with 3+ years of experience in Santiago, Chile, the estimated salary range is approximately CLP 1,500,000 to CLP 2,500,000 per month. This range can vary based on the candidate's specific skills, the depth of their experience, and the exact nature of the projects.

Benefits:

• Work with a high-performing team focused on continuous learning and mutual development.
• Engage in projects with a strong user focus, integrated UX vision, and close ties to development.
• Gain access to prominent clients and challenging, impactful projects.
• Opportunities for continuous learning and growth through internal meetups, training sessions, and talks.
• A flexible and dynamic work environment.
• A complimentary day off for your birthday.
• Agreements and support for specialization courses.
• Comprehensive wellness programs.
• Dedicated spaces for internal knowledge-sharing talks.
• Supplementary insurance coverage.
• Provision of a work computer.

Working Hours:

• The standard working hours are approximately 40 hours per week, typical for a full-time position. The "flexible and dynamic work environment" may offer some flexibility in scheduling, but core availability for team collaboration during business hours is expected.

📝 Enhancement Note: The salary estimate is based on typical mid-level UX designer compensation in Santiago, Chile. The benefits package emphasizes professional development and a supportive work environment, which are attractive to operations professionals seeking long-term career growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation & Technology Consulting. 2brains operates at the intersection of strategy, design, and technology, helping clients build digital futures. This involves working with diverse clients, often in fast-paced sectors. Company Size: Over 480 professionals. This indicates a well-established company with a significant organizational structure, offering opportunities for specialization and growth, but also requiring clear processes and communication to maintain cohesion. Founded: The company's founding date is not specified, but its description suggests a focus on modern digital solutions and innovation.

Team Structure:

• The UX Designer will likely be part of a broader Product or Design team, possibly reporting to a Head of Design or a Lead UX Designer. The team size is not specified but is expected to be multidisciplinary, including UX/UI designers, researchers, developers, and project managers.
• The reporting structure will likely involve direct reporting to a design lead, with collaboration across various project teams and client stakeholders.
• Cross-functional collaboration is a core aspect, with close interaction expected between UX designers, developers, product strategists, and client teams to ensure integrated and successful digital solutions.

Methodology:

• 2brains emphasizes a synergistic integration of strategy, design, and technology. This implies a data-driven approach to design, where user insights are rigorously analyzed to inform strategic decisions and technological implementations.
• Workflow planning and optimization are central to their client delivery model, aiming to create adaptable technological platforms and world-class digital products.
• The company fosters innovation and aims to go beyond expectations, suggesting a culture that encourages experimentation, continuous improvement, and the adoption of new technologies and methodologies.

Company Website: https://www.2brains.lat/

📝 Enhancement Note: The company culture prioritizes innovation, client success, and a strong internal emphasis on learning and development. The size of the company suggests a structured environment where UX professionals can contribute to significant projects while also benefiting from a supportive ecosystem for growth.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, requiring demonstrated experience and the ability to work independently on complex tasks, while also contributing to the strategic direction of UX within projects. It bridges hands-on execution with a growing responsibility for evangelizing UX principles. Reporting Structure: The UX Designer will likely report to a Design Lead or a Senior UX Designer, who provides guidance and oversight. Collaboration will extend to product managers, developers, and client-side stakeholders, requiring strong interpersonal and communication skills to navigate diverse team dynamics. Operations Impact: The UX Designer's impact is significant, directly influencing the usability, desirability, and effectiveness of digital products. By ensuring user needs are met and advocating for user-centric design, they contribute to client satisfaction, user adoption, and ultimately, the success of digital transformation initiatives, which can drive revenue growth and market differentiation for clients.

Growth Opportunities:

• Specialization: Potential to specialize in specific areas of UX, such as user research, interaction design, or UX strategy, with opportunities for advanced training and certifications.
• Leadership: Progression to Senior UX Designer, Lead UX Designer, or even Head of Design roles, involving greater strategic input, team management, and client-facing responsibilities.
• Skill Development: Continuous learning through internal meetups, workshops, and access to client projects that present new challenges and technologies, fostering ongoing skill enhancement in areas like AI and mobile development.
• Industry Expertise: Deepen knowledge in specific sectors like Fintech, gaining valuable experience that can lead to specialized career paths.

📝 Enhancement Note: The role offers a clear path for career advancement within UX design, with opportunities for both technical specialization and leadership. The company's commitment to learning and development supports this growth trajectory.

🌐 Work Environment

Office Type: The company operates in a dynamic and flexible environment, suggesting a modern office setup that facilitates collaboration and innovation. As the role is listed as "On-site," candidates can expect a physical workspace designed to foster team interaction. Office Location(s): Santiago, Chile. Specific office details are not provided, but it is likely located in a business district accessible to employees. Workspace Context:

• The work environment is designed to be collaborative, encouraging interaction among designers, developers, and other professionals to foster a shared understanding and drive project success.
• Access to necessary operations tools and technology, including design software (Figma), analytics platforms (Google Analytics), and potentially other collaboration tools, will be provided.
• Opportunities for direct interaction with the UX team and other departments are integrated into the daily workflow, promoting knowledge sharing and collective problem-solving.

Work Schedule:

• The standard work schedule is likely Monday to Friday, approximately 40 hours per week. The "flexible and dynamic work environment" suggests some potential for adjusted hours or hybrid arrangements, but the on-site nature implies regular presence in the office is expected for team collaboration and client engagement.

📝 Enhancement Note: The emphasis on a collaborative and dynamic environment suggests a workplace that values teamwork and innovation. Candidates should expect an office setting that supports both focused design work and active team participation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience. Be prepared to highlight your most relevant UX projects.
• Technical Interview/Portfolio Review: This stage will likely involve a detailed discussion of your portfolio. Expect to walk through 2-3 key projects, explaining your process, design decisions, user research findings, and the impact of your work. Be ready for questions on your problem-solving approach and how you handle challenges.
• Skills Assessment/Case Study: You might be given a design challenge or a case study to solve, either during the interview or as a take-home assignment. This will assess your practical UX skills, strategic thinking, and ability to articulate solutions. Focus on user-centered methodologies and data-driven decision-making.
• Team/Cultural Fit Interview: Interviews with potential team members and hiring managers to assess your communication style, collaboration skills, and alignment with 2brains' culture and values. Demonstrate your assertiveness, political savvy, and collaborative spirit.
• Final Interview: Potentially with senior leadership to discuss your overall fit and strategic contributions.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 strong case studies that best represent your skills, process, and impact. Tailor them to showcase experience relevant to 2brains' work, especially if you have financial/Fintech experience.
• Tell a Story: Structure each case study with a clear narrative: the problem, your role, the process (research, ideation, design, testing), your solutions, and the measurable results/impact.
• Highlight Process: Emphasize your UX methodology, decision-making rationale, and how you used data and user feedback to drive your designs. Show, don't just tell, your process.
• Quantify Impact: Use metrics to demonstrate the success of your designs. If exact numbers aren't available, discuss the expected impact or learnings from user feedback.
• Tool Proficiency: Be ready to discuss your proficiency with Figma, Lyssna, Google Analytics, and Data Studio, and how you leverage them in your workflow.

Challenge Preparation:

• Understand the Brief: If given a case study or challenge, thoroughly understand the problem statement and any constraints.
• User-Centric Approach: Frame your solution around user needs and business goals.
• Process-Oriented: Clearly articulate the steps you would take to address the challenge, from research to solutioning.
• Presentation: Prepare a concise and well-structured presentation, whether live or documented. Practice your delivery to ensure clarity and confidence.

📝 Enhancement Note: Candidates should prepare to deeply articulate their UX process and demonstrate how their work has driven tangible results. The interview process will likely involve a significant assessment of both technical UX skills and soft skills like communication and collaboration.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration, expected to be used extensively.
• Lyssna: Likely used for user feedback collection and usability testing, requiring familiarity with its features for capturing and analyzing user sessions.
• Google Analytics: Critical for understanding user behavior on digital platforms, tracking key metrics, and informing design decisions.
• Data Studio (now Looker Studio): Used for creating dashboards and reports to visualize user data and design performance for stakeholders.

Analytics & Reporting:

• Proficiency with Google Analytics is key for tracking user engagement, conversion rates, and identifying areas for UX improvement.
• Experience in creating clear, data-driven reports and dashboards using tools like Data Studio to communicate insights to cross-functional teams and clients.

CRM & Automation:

• While not explicitly mentioned as primary tools for this role, familiarity with CRM systems (like Salesforce, HubSpot) might be beneficial for understanding customer data context, and automation tools could be relevant for workflow efficiency within design operations if applicable.

📝 Enhancement Note: Strong proficiency in Figma is paramount. Experience with analytics tools like Google Analytics and Data Studio is crucial for data-informed design and demonstrating impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through thoughtful design.
• Collaboration: Working effectively with multidisciplinary teams to achieve shared goals.
• Innovation: Continuously seeking new and better ways to solve problems and create digital experiences.
• Quality & Excellence: A drive to deliver high-quality, impactful solutions that exceed expectations.
• Continuous Learning: A dedication to personal and professional growth, staying updated with industry trends and best practices.

Collaboration Style:

• Expect a collaborative approach where ideas are shared openly, and feedback is actively sought and given.
• Emphasis on cross-functional teamwork, ensuring designers work closely with product, engineering, and strategy teams.
• A culture that values constructive dialogue and collective problem-solving to ensure integrated and effective digital product development.

📝 Enhancement Note: The company culture values a blend of user advocacy, collaborative execution, and a drive for innovation. Candidates should align with these principles and demonstrate a proactive, team-oriented mindset.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating the inherent tension between user desires and business objectives, finding design solutions that satisfy both.
• Complex Project Requirements: Working on diverse client projects that may have unique technical constraints, user bases, or industry-specific challenges (e.g., Fintech).
• Evangelizing UX: Championing UX best practices within an organization and among clients who may have varying levels of understanding or prioritization for UX.
• Rapid Technological Evolution: Staying current with evolving design tools, methodologies, and emerging technologies like AI.

Learning & Development Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific UX areas through hands-on project experience and internal training.
• Industry Exposure: Working with a variety of clients and projects provides exposure to different industries and user challenges.
• Mentorship: Potential to learn from senior designers and leaders within the organization.
• Certifications & Courses: Support for pursuing specialized training and certifications relevant to UX design.

📝 Enhancement Note: The role presents opportunities to tackle complex design challenges and grow within a supportive, learning-oriented environment. Proactive engagement with these challenges is key to career development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX research project you led. What were the key challenges, your methodology, and the outcomes?" (Focus on process, data synthesis, and impact.)
• "How do you balance user needs with business requirements and technical constraints in your design process?" (Showcase strategic thinking and problem-solving skills.)
• "How would you evangelize the importance of UX to a team or client that doesn't fully grasp its value?" (Demonstrate communication, persuasion, and advocacy skills.)
• "Walk us through your process for conducting usability testing and how you incorporate feedback." (Detail your testing methodology and iterative design approach.)

Company & Culture Questions:

• "What do you know about 2brains and our approach to digital transformation?" (Research the company website and recent projects.)
• "How do you typically collaborate with developers and product managers?" (Provide examples of successful cross-functional collaboration.)
• "How do you measure the success of your UX designs?" (Discuss key UX metrics and your approach to demonstrating ROI.)

Portfolio Presentation Strategy:

• Structured Narrative: For each case study, use a clear structure: Problem -> Your Role -> Process -> Solution -> Results.
• Visuals: Use high-quality visuals of your wireframes, prototypes, and final designs. Include diagrams for user flows and journey maps.
• Data Integration: Clearly present the data you used for research and how it informed your decisions. Show metrics that demonstrate the impact of your work.
• Engagement: Be prepared to answer questions about your decisions and be interactive. Ask clarifying questions if needed.

📝 Enhancement Note: Prepare to articulate your UX process rigorously, using specific examples from your portfolio to demonstrate your skills, strategic thinking, and ability to drive measurable outcomes.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Lever.
• Portfolio Customization: Ensure your portfolio is up-to-date and highlights projects demonstrating complex user research, information architecture, Figma proficiency, and ideally, experience in financial services. Tailor your case studies to showcase your problem-solving approach and the impact of your designs.
• Resume Optimization: Update your resume to clearly list your years of experience, specific UX skills, tools proficiency (Figma, Lyssna, Google Analytics, Data Studio), and any relevant industry experience. Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your UX process and design rationale. Prepare to discuss your portfolio projects in detail, focusing on user-centered methodologies and measurable outcomes. Research 2brains and their work to prepare for company-specific questions.
• Company Research: Familiarize yourself with 2brains' mission, values, and the types of clients and projects they undertake. Understand their focus on integrating strategy, design, and technology.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.