UX Designer, Amazon Health

📍 Job Overview

Job Title: UX Designer, Amazon Health Company: Amazon Location: Seattle, Washington, United States Job Type: Full-Time Category: User Experience (UX) Design / Product Design Date Posted: September 17, 2025 Experience Level: 4+ Years

🚀 Role Summary

• Design and deliver end-to-end user experiences for Amazon Health, focusing on intuitive and impactful healthcare solutions.
• Conduct comprehensive user research, including interviews and usability testing, to deeply understand user needs and pain points within the health sector.
• Create detailed design artifacts such as user journeys, information architecture, wireframes, and high-fidelity interactive prototypes to visualize and validate design concepts.
• Collaborate closely with product managers, developers, and stakeholders to translate business requirements into user-centered design solutions that are both feasible and effective.

📝 Enhancement Note: This role is positioned within Amazon Health, indicating a focus on user experience within the healthcare industry, which often involves considerations for patient privacy (HIPAA), accessibility, and complex user flows related to health services and products. The emphasis on "results-driven work" suggests a need for designers who can demonstrate the impact of their designs on user engagement and health outcomes.

📈 Primary Responsibilities

• Lead the design process from initial research and strategy development through to prototyping, user testing, and final implementation for Amazon Health initiatives.
• Execute in-depth user research methodologies, including qualitative interviews, ethnographic studies, and quantitative analytics, to gather actionable insights into user behavior and preferences.
• Develop comprehensive user journey maps, define information architecture, create detailed wireframes, and build high-fidelity interactive prototypes to effectively communicate design solutions.
• Partner with cross-functional teams, including product management, engineering, and marketing, to ensure alignment on design vision, technical feasibility, and business objectives.
• Champion user-centered design principles and best practices across the organization, advocating for user needs and ensuring design quality throughout product development lifecycles.
• Stay abreast of emerging UX trends, design tools, and innovative solutions, applying them to solve complex design challenges within the healthcare technology landscape.
• Conduct ongoing evaluation and iteration of product and service UX based on user feedback, performance metrics, and market analysis to drive continuous improvement.
• Articulate and defend design decisions, rationale, and user insights clearly and persuasively to diverse audiences, including senior leadership and technical teams.

📝 Enhancement Note: The responsibilities highlight a full-cycle UX design process, from foundational research to iterative improvement. For candidates, demonstrating experience in each of these stages, particularly in a regulated industry like healthcare, will be critical. The expectation to "champion a user-centered design approach" implies a need for strong communication and influencing skills to drive design thinking across teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 4 years of professional experience in UX design, interaction design, or a similar role, with a proven track record of delivering impactful user experiences.

Required Skills:

• Demonstrated expertise in creating end-to-end, user-centered design solutions and patterns, showcased through an online portfolio or work samples.
• Proficiency in user research methodologies, including but not limited to user interviews, usability testing, surveys, and analytics interpretation.
• Skilled in creating detailed UX artifacts such as user flows, information architecture diagrams, wireframes, and interactive prototypes.
• Strong understanding of user-centered design principles, interaction design best practices, and user experience methodologies.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale and collaborate effectively with technical and non-technical stakeholders.
• Experience working in a fast-paced, dynamic environment, adapting to evolving project requirements and ambiguity.

Preferred Skills:

• Experience designing for complex digital products or services, particularly within the healthcare or regulated industries.
• Fluency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, or similar.
• Familiarity with agile development methodologies and experience working closely with engineering teams for design implementation.
• A naturally curious mindset, with a proactive approach to seeking inspiration and insights beyond digital interfaces.
• Experience designing services and delivering UX solutions for projects of medium scope and complexity.
• Ability to leverage data, including qualitative and quantitative insights, to inform design decisions and measure the effectiveness of design changes.
• Experience with accessibility standards and inclusive design principles.

📝 Enhancement Note: The "preferred qualifications" strongly emphasize practical, hands-on experience with specific tools (Figma) and methodologies (user-centered design, agile). Candidates should be prepared to showcase projects that demonstrate their ability to navigate ambiguity and influence product decisions with data. Experience in healthcare is a significant plus, given the company's focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust online portfolio showcasing a range of user-centered design projects, highlighting your process from problem identification to solution implementation.
• Detailed case studies demonstrating your approach to user research, including methodologies used, key findings, and how insights informed design decisions.
• Examples of information architecture, user flows, wireframes, and interactive prototypes that clearly articulate complex user journeys and interactions.
• Evidence of collaboration with cross-functional teams, illustrating how you integrated feedback and worked with developers for implementation.
• Demonstration of how your designs have measurably improved user experience, engagement, or achieved specific business objectives, supported by data or user feedback.

Process Documentation:

• Showcase examples of how you document your design process, including user research plans, design specifications, and interaction guidelines.
• Illustrate your approach to iterative design, including how you incorporate feedback from usability testing and stakeholder reviews to refine solutions.
• Provide examples of how you measure the success of your designs, detailing the metrics used and how analysis translates into actionable design improvements.

📝 Enhancement Note: A strong portfolio is critical for this role, especially given the explicit mention in the basic qualifications. Candidates should curate their portfolio to emphasize the "end-to-end" nature of their design process, from research to iteration, and ideally include projects that demonstrate impact and collaboration. For Amazon Health, showcasing an understanding of healthcare user needs and regulatory considerations within case studies would be highly advantageous.

💵 Compensation & Benefits

Salary Range: The provided salary range for this position in the highest geographic market is up to $184,000 per year, with the lowest geographic market starting at $106,000 per year.

Benefits:

• Comprehensive medical coverage.
• Financial planning and benefits.
• Potential for equity grants.
• Possibility of sign-on payments.
• Access to Amazon's extensive employee benefits package, which may include retirement plans, paid time off, and professional development opportunities.

Working Hours: This is a full-time role, typically expected to align with standard business hours, which is approximately 40 hours per week. However, the fast-paced environment may require flexibility.

📝 Enhancement Note: The salary range is competitive for a UX Designer with 4+ years of experience in a major tech hub like Seattle. The mention of "total compensation" including equity and sign-on payments indicates a comprehensive package. The "fast-paced and sometimes ambiguous environment" suggests that while standard hours are expected, adaptability and willingness to go the extra mile may be necessary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / E-commerce / Healthcare Services Company Size: Amazon is a global technology and e-commerce giant, employing over 1.5 million people worldwide, meaning it operates at a massive scale with diverse teams and opportunities. Founded: 1994. Amazon's long history and continuous innovation have shaped its culture towards customer obsession, long-term thinking, and a drive for operational excellence.

Team Structure:

• The UX Designer will be part of a "multifaceted Design team" within Amazon Health, suggesting a collaborative environment with other designers, potentially including researchers, visual designers, and content strategists.
• The role involves close collaboration with product managers and developers, indicating a product-centric team structure where design is integrated early and often in the development lifecycle.
• Designers are expected to work cross-functionally, implying interactions with various departments to ensure cohesive product experiences.

Methodology:

• Amazon is known for its "Day 1" philosophy, emphasizing agility, innovation, and a bias for action.
• Design processes are likely to be data-driven, incorporating extensive A/B testing, user feedback analysis, and performance metrics to inform decisions.
• The company utilizes a "flywheel" approach, where continuous improvement in customer experience drives growth and further innovation.

Company Website: https://www.amazon.com

📝 Enhancement Note: Amazon's culture is characterized by its "Leadership Principles," which guide decision-making and behavior. Candidates should familiarize themselves with these principles (e.g., Customer Obsession, Bias for Action, Dive Deep, Invent and Simplify) as they are integral to how teams operate and how performance is evaluated. The scale of Amazon means that while there's a core culture, individual team dynamics can vary.

📈 Career & Growth Analysis

Operations Career Level: This role is an individual contributor position at a mid-to-senior level (4+ years experience), focusing on specialized UX design skills. It sits within the broader product development organization. Reporting Structure: The UX Designer will likely report to a Design Manager or a Lead UX Designer within the Amazon Health organization. They will collaborate closely with Product Managers and Engineering Leads on specific projects. Operations Impact: The UX Designer's work directly influences customer engagement with Amazon Health services, impacting health outcomes and the perception of Amazon as a trusted healthcare provider. Their designs are crucial for driving adoption, satisfaction, and retention of users within the health ecosystem.

Growth Opportunities:

• Specialization: Deepen expertise in UX design for healthcare, a complex and growing field, potentially leading to senior or principal UX designer roles.
• Leadership: Transition into UX leadership roles, managing teams of designers or leading design strategy for larger product areas.
• Cross-functional Mobility: Move into related roles such as Product Management, UX Research, or Program Management within Amazon.
• Skill Development: Continuous learning opportunities through Amazon's internal resources, industry conferences, and exposure to cutting-edge design challenges at scale.

📝 Enhancement Note: Amazon offers significant opportunities for career advancement due to its vast size and diverse business units. For a UX Designer, growth typically involves increasing ownership, strategic influence, and mentorship responsibilities. Demonstrating impact with data and aligning with Amazon's Leadership Principles will be key to progressing.

🌐 Work Environment

Office Type: This is an on-site role, implying a traditional office setting with dedicated workspaces for employees. Office Location(s): The primary location is Seattle, Washington, a major tech hub with a vibrant ecosystem of talent and innovation.

Workspace Context:

• The workspace is likely to be collaborative, with open-plan areas to facilitate team interaction and brainstorming sessions.
• Access to modern design tools, hardware, and software essential for UX design and prototyping will be provided.
• Opportunities for informal and formal collaboration with design peers, product managers, and engineers will be readily available.

Work Schedule: The role is full-time, with standard working hours expected. However, Amazon's fast-paced environment may necessitate flexibility and adaptability to meet project deadlines and evolving business needs.

📝 Enhancement Note: While the role is on-site, Amazon often fosters a culture that balances focused individual work with collaborative team engagement. Designers can expect to work in environments designed to encourage innovation and rapid iteration.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of resume and portfolio for relevant experience and skills.
• Online Assessment/Initial Interview: May include a screening call with a recruiter or hiring manager to assess basic qualifications and cultural fit.
• Design Challenge/Portfolio Review: Candidates are typically asked to present their portfolio, walking through 2-3 key projects. This often involves explaining their design process, decision-making, and the impact of their work. A practical design exercise or case study may also be part of this stage.
• On-site/Virtual Interviews: Multiple rounds of interviews with design peers, product managers, and potentially engineering leads. These interviews will delve deeper into UX methodologies, problem-solving skills, collaboration experience, and alignment with Amazon's Leadership Principles.
• Final Round: May involve presenting to senior leadership.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your skills, process, and impact, with a focus on end-to-end design. Prioritize projects relevant to complex digital products or services.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your solutions, and the measurable outcomes. Use visuals effectively to support your narrative.
• Highlight Collaboration: Demonstrate how you worked with cross-functional teams and incorporated feedback.
• Showcase Data-Informed Design: Explain how you used research, analytics, and user feedback to drive decisions and measure success.
• Be Concise and Clear: Articulate your design rationale clearly and confidently. Be prepared for in-depth questions about your choices.

Challenge Preparation:

• Understand Amazon's Design Philosophy: Familiarize yourself with Amazon's customer-centric approach and its Leadership Principles.
• Practice Design Exercises: Be ready for hypothetical design problems, focusing on your process, critical thinking, and ability to articulate solutions under pressure.
• Prepare for Behavioral Questions: Anticipate questions about teamwork, conflict resolution, handling ambiguity, and driving results, linking your answers to Amazon's Leadership Principles.

📝 Enhancement Note: The portfolio review is a critical gate. Candidates should be prepared to articulate their process in detail and demonstrate how they've solved complex problems. Understanding how to measure the "impact" of design on user behavior and business goals is paramount for Amazon.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a preferred skill, indicating it's a primary tool for design, prototyping, and collaboration.
• Prototyping Tools: Proficiency in various prototyping tools (e.g., InVision, Axure, Adobe XD) is valuable for demonstrating interaction design.
• Design Software: Adobe Creative Suite (Photoshop, Illustrator) for asset creation and manipulation.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics or Adobe Analytics for understanding user behavior on websites and applications.
• Data Visualization Tools: Experience with tools like Tableau or Power BI can be beneficial for analyzing and presenting user data.

CRM & Automation:

• While not directly mentioned for this UX role, understanding how user data is managed in CRMs (like Salesforce) and how automation impacts user journeys can provide valuable context for designing integrated experiences.

📝 Enhancement Note: Proficiency in Figma is a key requirement. Candidates should ensure their portfolio and interview answers highlight experience with these tools and a solid understanding of how they integrate into a product development workflow.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A core Amazon principle, meaning designs must start with the customer and work backward. The focus is on understanding and meeting customer needs in the health space.
• Bias for Action: Encourages making decisions and taking action quickly, even with incomplete information. Designers are expected to be proactive and drive progress.
• Invent and Simplify: Valuing innovation and finding ways to simplify complex problems and processes for users.
• Dive Deep: Expectation to understand details and data thoroughly to make informed decisions and ensure accuracy, particularly important in healthcare.
• Earn Trust: Building credibility through reliable execution and clear communication.

Collaboration Style:

• Highly collaborative, with designers working closely with product managers, engineers, researchers, and other stakeholders.
• Emphasis on cross-functional teamwork and shared ownership of product success.
• Open to constructive feedback and iterative design processes.

📝 Enhancement Note: Candidates should be prepared to discuss how they embody Amazon's Leadership Principles in their design work and team interactions. Understanding how these values translate into daily tasks and decision-making is crucial for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Amazon's fast-paced and evolving environment can present challenges with unclear project scopes or rapidly changing priorities.
• Designing for Healthcare Complexity: The healthcare industry involves intricate user needs, regulatory considerations (like HIPAA), and diverse user demographics, requiring a nuanced design approach.
• Balancing User Needs with Business Goals: Effectively integrating user-centric design with Amazon's business objectives and technical constraints.
• Scaling Design Solutions: Ensuring that designs are scalable and maintainable across a vast product ecosystem.

Learning & Development Opportunities:

• Access to Amazon's Internal Resources: Extensive training materials, design systems, and knowledge-sharing platforms.
• Mentorship: Opportunities to learn from experienced designers and leaders within Amazon.
• Industry Exposure: Working on cutting-edge problems with significant scale and impact, providing invaluable experience.
• Professional Development: Potential support for attending industry conferences or pursuing advanced certifications.

📝 Enhancement Note: The challenges presented are typical of large tech companies but are amplified by the specific domain of healthcare. Candidates who can demonstrate adaptability, resilience, and a proactive approach to problem-solving will be well-suited for this role.

💡 Interview Preparation

Strategy Questions:

• "Walk me through a project where you had to deeply understand user needs in a complex domain like healthcare. What was your process, and what were the key insights?"
• "Describe a time you had to balance conflicting stakeholder requirements or design constraints. How did you arrive at a solution, and what was the outcome?"
• "How do you advocate for user-centered design within a team that may prioritize other factors? Provide an example."
• "Tell me about a time you used data (qualitative or quantitative) to significantly influence a design decision. What was the impact?"

Company & Culture Questions:

• "Which of Amazon's Leadership Principles resonates most with your design approach, and why?"
• "How do you stay current with UX trends and best practices, especially in a rapidly evolving field like digital health?"
• "Describe your experience working in a fast-paced, ambiguous environment. How do you prioritize your work?"

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project, then dive into the problem statement, your role, research, design process, iterations, solutions, and finally, the impact and learnings.
• Visuals: Use clear, high-quality visuals (wireframes, prototypes, user flows) to illustrate your points.
• Focus on Impact: Quantify the success of your designs whenever possible using metrics or user feedback.
• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, research methodologies, and problem-solving approaches.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of the UX design process, a customer-centric mindset, and alignment with Amazon's Leadership Principles. Being able to articulate the "why" behind design decisions and their impact is crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your resume and a link to your online portfolio through the Amazon Jobs portal.
• Portfolio Customization: Ensure your portfolio prominently features end-to-end UX case studies, ideally including projects related to complex digital products or services. Highlight your process from research to iteration and demonstrate measurable outcomes.
• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "user research," "prototyping," "information architecture," "user-centered design," and specific tools like "Figma." Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your design process and rationale clearly. Prepare to discuss your experience with Amazon's Leadership Principles and be ready for behavioral questions and a potential design challenge.
• Company Research: Familiarize yourself with Amazon's mission, values, and specifically the goals of Amazon Health to understand the context of the role and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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