UX Designer (all genders) - Fleet Handling (parental leave cover - 12 months)

📍 Job Overview

Job Title: UX Designer (all genders) - Fleet Handling (parental leave cover - 12 months) Company: MOIA Location: Berlin, Germany Job Type: Full-Time Category: Product Design / UX/UI Date Posted: 2026-01-23 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• Drive user experience improvements for internal fleet handling tools, focusing on operational efficiency and data-driven insights.
• Collaborate within an interdisciplinary product team, bridging the gap between engineering, product management, and operational stakeholders.
• Conduct user research to uncover authentic needs and translate complex technical and business requirements into intuitive user interfaces.
• Contribute to the evolution of a design system, ensuring consistency and scalability across internal applications.
• Shape both the strategic vision and tactical execution of product initiatives within the fleet operations domain.

📝 Enhancement Note: This role is a 12-month parental leave cover, indicating a need for adaptability and the ability to quickly integrate into an existing team and project. The focus on "Fleet Handling" and "operational level, behind the scenes" services suggests a B2B or internal tool design focus, distinct from direct rider-facing experiences. The "all genders" designation highlights MOIA's commitment to diversity and inclusion.

📈 Primary Responsibilities

• Design and iterate on user interfaces and user flows for internal fleet management and operations software, prioritizing clarity and efficiency for operators.
• Conduct user research, interviews, and usability testing with internal stakeholders (e.g., hub teams, operators) to gather actionable insights and validate design decisions.
• Collaborate closely with Product Managers to define product strategy, roadmaps, and feature prioritization for the fleet handling services.
• Partner with Engineers to ensure feasibility and successful implementation of UX designs, providing detailed specifications and assets.
• Analyze existing product performance and user feedback to identify areas for UX improvement and innovation.
• Contribute to and advocate for the use of MOIA's design system, ensuring consistency and scalability of the internal tool suite.
• Clearly articulate design rationale and user needs to cross-functional teams and stakeholders, advocating for the user experience.
• Participate in discovery phases to identify new opportunities and potential solutions for operational challenges within fleet handling.

📝 Enhancement Note: The responsibilities emphasize a blend of hands-on design, user research, and cross-functional collaboration, typical for a mid-level UX Designer within a product team. The focus on internal tools and operational efficiency differentiates it from consumer-facing UX roles.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Human-Computer Interaction, Design, Psychology, Computer Science, or a related field is preferred, though equivalent practical experience will be strongly considered.

Experience: 2-5 years of professional experience in UX Design, UI Design, or Product Design, with a demonstrated ability to manage complex design challenges.

Required Skills:

• Proven expertise in UX design principles, methodologies, and best practices.
• Strong experience in conducting qualitative and quantitative user research, including interviews, surveys, and usability testing.
• Proficiency in creating wireframes, prototypes, user flows, and high-fidelity mockups using industry-standard design tools (e.g., Figma, Sketch, Adobe XD).
• Experience working within an interdisciplinary product team, collaborating effectively with engineers and product managers.
• Deep understanding of web application design and development lifecycles.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex ideas clearly.
• Demonstrated ability to work in a fast-paced, evolving environment and adapt to changing priorities.
• Experience with or strong understanding of design systems and their application.

Preferred Skills:

• Experience designing internal tools or operational dashboards.
• Familiarity with agile development methodologies.
• Understanding of the challenges and opportunities within the autonomous mobility or transportation sector.
• Experience with data visualization techniques and tools.
• A portfolio showcasing a diverse range of UX design projects, highlighting problem-solving skills and design thinking.

📝 Enhancement Note: The emphasis on "all hands on deck," adaptability, and convincing communication suggests a need for a proactive and collaborative individual. The requirement for a portfolio is standard for design roles, but the mention of "style and interests" implies a desire for a candidate whose aesthetic and approach align with MOIA's brand and mission.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 UX design projects demonstrating your end-to-end design process.
• For each project, clearly articulate the problem statement, your role, the research conducted, design decisions, iterations, and the final outcome.
• Highlight projects that involved complex problem-solving, user research, and collaboration with technical teams.
• Include examples of wireframes, user flows, prototypes, and high-fidelity designs.
• If possible, showcase experience with internal tools, operational dashboards, or complex web applications.
• Demonstrate your understanding and application of design systems.

Process Documentation:

• Candidates are expected to clearly articulate their design process, from discovery and research to ideation, prototyping, testing, and implementation.
• Explain how you approach understanding technical constraints, user goals, and business requirements.
• Provide examples of how you have iterated on designs based on feedback and data to achieve customer happiness.

📝 Enhancement Note: The portfolio requirements are standard for a UX Designer, with a specific emphasis on demonstrating the entire design process and collaboration within cross-functional teams. The mention of "complex discovery topics" and "technical constraints" indicates a need for a designer comfortable with ambiguity and intricate problem spaces.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Designer with 2-5 years of experience in Berlin, Germany, the estimated annual salary range is €55,000 - €75,000. This range can vary based on the candidate's specific experience, skills, and the duration of the parental leave cover.

Benefits:

• Competitive salary (including bonus)
• Hybrid work setup: Flexibility to work from home or office, with team-determined collaboration days.
• Flexible working hours and flexible work arrangements for personal needs.
• Monthly expense allowance for home office setup.
• Possibility of remote work from over 35 countries for up to 6 weeks per year.
• Fully subsidized "Deutschlandticket" for public transport and discount on MOIA rides.
• Subsidized fitness club membership or bike leasing.
• Comprehensive learning environment: continuous learning days, job rotation, trainings, workshops, coaching, conferences, books, and language classes.
• Mental health support: 1:1 sessions with external professionals and mental unload workshops.
• 30 vacation days, sabbatical, and unpaid leave option.
• Relocation support with a service provider for visas and administration.
• Dog-friendly offices.

Working Hours: Approximately 40 hours per week, with flexible working hours and arrangements.

📝 Enhancement Note: The provided salary range is an estimate based on typical compensation for this role and location. The extensive benefits package highlights MOIA's commitment to employee well-being, flexibility, and professional development, which are attractive to operations and product professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Mobility, Autonomous Driving Services. MOIA is at the forefront of developing and deploying autonomous mobility solutions, positioning itself as a tech provider for cities and public transport operators. Company Size: Over 400 employees. This indicates a dynamic, growing company with established processes but still retaining a degree of agility and collaborative spirit. Founded: Launched ridepooling service in Hamburg in 2019. This suggests a company with proven operational experience in a core market and now evolving into a broader tech provider.

Team Structure:

• The UX Designer will be part of a multidisciplinary product team focused on "Fleet Handling," which includes engineers and product managers.
• This product team operates behind the scenes, focusing on operational services not directly visible to riders.
• The designer will also be integrated into the broader Design Team at MOIA, which comprises UX Designers, Product Designers, and UX Researchers, fostering a community of practice and shared learning.

Methodology:

• Data-Driven Design: Emphasis on analyzing user data, technical constraints, and business requirements to inform design decisions.
• Iterative Development: Designs are viewed as an iterative process aimed at achieving customer happiness.
• Collaborative Approach: Strong emphasis on interdisciplinary teamwork and close collaboration between design, product, and engineering.
• Customer-Centricity: The design team prioritizes bringing customer interests into product development.

Company Website: https://www.moia.io/

📝 Enhancement Note: MOIA's transition from a service provider to a tech provider suggests a focus on scalable, robust solutions. The culture appears to value collaboration, diversity, and a pragmatic, iterative approach to product development, which are crucial for operational roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Designer, suitable for individuals with 2-5 years of experience. It involves significant autonomy within the product team while also requiring collaboration and integration into the broader design community. The focus is on improving existing operational tools and driving new discoveries.

Reporting Structure: The UX Designer will report to a Product Manager within the Fleet Handling team and will be part of the larger Design Team, likely with a Design Lead or Head of Design overseeing the design function.

Operations Impact: While not directly customer-facing in the rider sense, this role has a significant operational impact. By improving the fleet handling tools, the UX Designer directly influences the efficiency, reliability, and cost-effectiveness of MOIA's autonomous operations. This role is critical for ensuring the seamless functioning of the services that support the mobility ecosystem.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in UX design for internal tools, operational systems, and potentially autonomous mobility specific challenges.
• Cross-functional Exposure: Gaining deep insights into engineering processes, product strategy, and the operational realities of a mobility tech company.
• Design System Contribution: Potential to contribute to the growth and evolution of MOIA's design system, enhancing influence and visibility.
• Project Leadership: As a 12-month cover, there's an opportunity to take ownership of specific initiatives and demonstrate leadership potential.
• Broader Design Community: Learning from and contributing to a diverse design team, potentially mentoring junior designers in the future.

📝 Enhancement Note: The role offers a chance to impact critical operational systems within a cutting-edge tech company. The growth path involves deepening UX skills and gaining valuable experience in a specialized industry.

🌐 Work Environment

Office Type: MOIA operates a hybrid work model, allowing employees to blend working from home with time spent in their offices. This suggests a modern, flexible work environment that balances individual autonomy with the need for in-person collaboration.

Office Location(s): Berlin and Hamburg, Germany. The specific location for this role is Berlin. The hybrid setup means employees can choose to work from either location or from home, depending on team agreements and personal needs.

Workspace Context:

• Collaborative Hubs: Offices likely feature spaces designed for collaborative work, team meetings, and workshops to support the hybrid model.
• Technology Enabled: Access to necessary design tools, software, and communication platforms to facilitate seamless work regardless of location.
• Team Interaction: Scheduled team days or specific project needs will likely drive in-office presence, fostering team cohesion and spontaneous collaboration.

Work Schedule: Approximately 40 hours per week with flexible working hours. This allows for adaptation to personal schedules while ensuring project timelines are met. The hybrid nature means that team coordination will be key to defining when synchronous collaboration is most effective.

📝 Enhancement Note: The hybrid model and flexible hours are key features, appealing to professionals seeking work-life balance. The mention of "dog-friendly offices" adds a unique cultural element.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: Review of CV and portfolio to assess basic qualifications and design experience.
2. Hiring Manager/Recruiter Call: Discussion about your background, motivation for the role, and initial fit with the team and company culture.
3. Design Challenge/Portfolio Presentation: A practical exercise or a deep dive into your portfolio, focusing on your design process, problem-solving skills, and ability to articulate design decisions. This is where your "Fleet Handling" understanding might be tested.
4. Team/Stakeholder Interviews: Interviews with members of the Fleet Handling product team (Product Manager, Engineers) and potentially other designers to assess collaboration skills and cultural fit.
5. Final Interview: Potentially with a senior leader or Head of Design for a final assessment.

Portfolio Review Tips:

• Focus on Process: Clearly demonstrate your thinking process, not just the final visuals. Explain why you made certain decisions.
• Quantify Impact: Where possible, include metrics or results that show the impact of your design solutions on user behavior or business goals. For this role, think about operational efficiency gains.
• Tailor to MOIA: Highlight projects that showcase your ability to design for complex systems, internal tools, or operational challenges. If you have experience in mobility or logistics, emphasize it.
• Be Concise: Present your strongest work effectively. A well-curated portfolio is better than an exhaustive one.
• Prepare to Discuss: Be ready to talk through each project, answer questions about trade-offs, and explain how you handled constraints.

Challenge Preparation:

• Understand the Domain: Research MOIA, autonomous mobility, and the concept of "Fleet Handling" and operational tools. Think about the challenges operators might face.
• Problem-Solving: Be prepared to tackle a hypothetical design problem related to fleet operations, focusing on user needs and system constraints.
• Collaboration Scenarios: Expect questions about how you would collaborate with engineers and product managers, resolve design disagreements, and handle feedback.
• Design System Thinking: Understand how to apply and extend a design system for consistency and efficiency.

📝 Enhancement Note: The emphasis on "human touch" and personal experience in application responses suggests that while a portfolio is crucial, understanding the candidate's thought process and genuine insights is highly valued. The anonymization process highlights a strong commitment to diversity and unbiased evaluation.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and collaborative nature), Sketch, Adobe XD. Candidates are expected to be proficient in at least one.
• User Research Tools: Tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, SurveyMonkey, Maze).
• Collaboration & Communication: Slack, Jira, Confluence (common in agile tech environments for task management and documentation).

Analytics & Reporting:

• While not explicitly mentioned, familiarity with analytics tools (e.g., Google Analytics, Amplitude, Mixpanel) for understanding user behavior in web applications would be beneficial.
• Experience with dashboarding tools for visualizing operational data could also be relevant.

CRM & Automation:

• Not directly applicable for this UX role, but an understanding of how operational tools integrate with broader business systems might be a plus.

📝 Enhancement Note: The specific tools are inferred based on industry standards for UX Design roles in tech companies. Proficiency in Figma is a strong likelihood.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and serving the needs of internal users (operators, hub teams) to improve their workflow and efficiency.
• Collaboration & Teamwork: Emphasis on working effectively within interdisciplinary teams, fostering a supportive and collective environment.
• Data-Driven Decision Making: Using insights from research and analytics to guide design choices and product strategy.
• Adaptability & Agility: Comfort with evolving requirements and fast-paced environments, embracing iterative design processes.
• Diversity & Inclusion: Valuing diverse backgrounds, perspectives, and fostering an inclusive workplace where everyone is respected and accepted.

Collaboration Style:

• Interdisciplinary Integration: Actively engaging with engineers and product managers to co-create solutions.
• Open Communication: Encouraging honest feedback and constructive dialogue within the team and design community.
• Shared Ownership: Fostering a sense of collective responsibility for product success and user experience.
• Knowledge Sharing: Participating in design team discussions, sharing best practices, and learning from peers.

📝 Enhancement Note: MOIA's stated values around diversity, inclusion, and collaboration are central to their culture. For operations-focused roles like this, a proactive, team-oriented approach is highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Internal Operations: Shifting focus from direct consumer UX to the specific needs and constraints of operational users, who may have different technical proficiencies and priorities.
• Navigating Technical Complexity: Understanding and designing for intricate backend systems and operational workflows that are not directly visible to end-users.
• Balancing Stakeholder Needs: Mediating between the needs of operators, business objectives, and technical feasibility within a fast-paced environment.
• 12-Month Contract: Adapting quickly and making a significant impact within a fixed, temporary timeframe.
• Evolving Technology: Staying current with advancements in autonomous mobility and its operational implications.

Learning & Development Opportunities:

• Deep Dive into Mobility Tech: Gaining specialized knowledge in the autonomous mobility sector and its operational intricacies.
• Advanced UX Methodologies: Refining skills in user research, service design, and complex system design.
• Design System Expertise: Becoming proficient in contributing to and leveraging robust design systems.
• Cross-Functional Skill Development: Enhancing collaboration and communication skills by working closely with engineering and product management.
• Exposure to a Unique Work Model: Learning from MOIA's innovative hybrid and remote-friendly work policies.

📝 Enhancement Note: The challenges are inherent to roles focused on internal operational tools within a rapidly evolving tech sector. The growth opportunities are substantial for someone looking to specialize in this niche.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex operational process. What were the user needs, technical constraints, and how did you approach it?" (Focus on your process, research, and problem-solving).
• "How would you approach understanding the needs of fleet operators who are using our internal tools for the first time?" (Highlight your user research and empathy skills).
• "Imagine you need to integrate a new feature into our fleet handling system. How would you collaborate with engineers and product managers to ensure a successful outcome?" (Emphasize your collaborative approach and communication).
• "What is your experience with design systems, and how do you ensure consistency when designing for multiple related applications?" (Showcase your understanding of scalability and efficiency).

Company & Culture Questions:

• "Why are you interested in MOIA and our mission to reimagine mobility?" (Connect your passion to their vision).
• "How do you approach working in a hybrid environment, and what are your strategies for effective collaboration with remote and in-office team members?" (Demonstrate your adaptability and teamwork).
• "What does diversity and inclusion mean to you, and how do you contribute to an inclusive team environment?" (Align with MOIA's stated values).
• "How do you handle constructive criticism or feedback on your designs?" (Show your openness to iteration and learning).

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a narrative – the challenge, your journey, and the resolution.
• Visuals: Use clear, well-organized visuals (wireframes, user flows, final mockups) to illustrate your process.
• Conciseness: Be prepared to present key projects within a given timeframe, focusing on the most impactful aspects.
• Interaction: Be ready to answer detailed questions about your design choices, trade-offs, and the impact of your work.
• Focus on Fleet Handling: If possible, tailor a part of your presentation or discussion to how your skills could apply to operational tools.

📝 Enhancement Note: Preparation should focus on demonstrating your UX process, collaborative abilities, and understanding of operational contexts, aligning with MOIA's values and the specific needs of the Fleet Handling team.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Greenhouse platform.
• Portfolio Customization: Curate your portfolio to prominently feature projects that demonstrate your end-to-end UX process, user research capabilities, and experience with complex web applications or internal tools. Highlight any experience relevant to operational environments or mobility.
• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "UX Design," "User Research," "Fleet Handling," "Interdisciplinary Teamwork," "Design Systems," and "Web Applications." Quantify achievements where possible, focusing on impact.
• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaborative skills. Prepare specific examples that showcase your ability to adapt to changing environments and contribute to high-performance teams.
• Company Research: Thoroughly research MOIA, its mission, its current services, and its company culture. Pay attention to their blog and social media for insights into their operational focus and design philosophy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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