UX Designer (6 Month FTC)

📍 Job Overview

Job Title: UX Designer (6 Month FTC)

Company: Lloyds Banking Group

Location: London, United Kingdom

Job Type: Full-Time

Category: User Experience (UX) Design

Date Posted: May 06, 2026

Experience Level: 5-10 Years (Mid to Senior)

Remote Status: Hybrid

🚀 Role Summary

• Design and craft end-to-end user experiences, ensuring cohesive journeys through the creative use of design system components.

• Balance business requirements with user needs by leveraging user research and usability testing insights to inform design decisions.

• Bring designs to life using various prototyping software and present work confidently to stakeholders, adapting based on feedback.

• Advocate for customer inclusion and accessibility, ensuring designs cater to users of diverse ages, backgrounds, and technical abilities.

• Collaborate closely with a full design team and development teams, ensuring designs are translated accurately into functional, user-friendly interfaces.

📝 Enhancement Note: This role is a Fixed-Term Contract (FTC) for 6 months, indicating a project-based need or a temporary capacity fill. The emphasis on "full ownership of their design output" and "confidence when presenting their work to stakeholders" suggests a need for an experienced designer capable of working autonomously and influencing decisions. The company's focus on "flexible working" and "hybrid working" also shapes the working environment and expectations.

📈 Primary Responsibilities

• Skillfully craft the end-to-end user experience, architecting cohesive journeys by creatively integrating components from a central design system, focusing on the optimal balance of content and UI elements.

• Develop interactive prototypes using industry-standard software (e.g., Sketch, InVision, Figma, Axure, Adobe XD) to visualize and test user flows and interactions.

• Balance business objectives with user needs, actively gathering and interpreting user research and usability testing data to align stakeholders on customer requirements.

• Adapt designs to effectively navigate technical constraints of various platforms while ensuring the delivery of an optimal end-user experience.

• Champion customer inclusion and accessibility by designing interfaces that are usable by customers of a wide range of ages, backgrounds, and technical abilities.

• Collaborate closely with user researchers to interpret quantitative and qualitative data, translating insights into actionable design improvements.

• Proactively recommend improvements and extensions to existing design systems to enhance project efficiency and benefit the broader design community.

• Communicate design rationale and specifications clearly to development teams to ensure accurate implementation and adherence to user-centric principles.

• Manage design output with full ownership, from initial concept through to delivery, ensuring a high standard of quality and user satisfaction.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can not only execute but also strategize and influence. The emphasis on "balancing business requirements with user needs" and "diplomatically push back" suggests a strong consultative element to the role, requiring negotiation and persuasion skills alongside design expertise.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience, is typically expected for this level of role.

Experience: Demonstrable experience (5-10 years) in User Experience (UX) design or Interaction Design. Experience in Visual Design or a related design background may also be considered.

Required Skills:

• Proven experience in User Experience (UX) Design or Interaction Design.

• Strong proficiency in prototyping and layout skills, with the ability to articulate these clearly to internal customers and development teams.

• Demonstrated ability to take full ownership of the interaction design project lifecycle.

• Experience using existing design systems and a proactive approach to recommending enhancements.

• Ability to interpret and apply insights from quantitative and qualitative user research.

• Comfort working within established technical constraints while advocating for optimal end-user experiences.

• Understanding and application of inclusive and accessible design principles for diverse user groups.

• Excellent communication and presentation skills, with confidence in presenting work to stakeholders.

Preferred Skills:

• Experience within the financial services industry.

• Familiarity with a broad range of prototyping software including Sketch, InVision, Figma, Axure, and Adobe XD.

• Experience in seeing designs through to delivery and ensuring their accurate implementation.

• Ability to work effectively in a hybrid or flexible working environment.

📝 Enhancement Note: The requirement for "demonstrable experience" and "strong experience" points towards a mid to senior-level designer. The mention of "financial services" as a preferred skill suggests that familiarity with the regulatory landscape and specific user needs within this sector would be highly advantageous.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, demonstrating ownership from concept to delivery.

• Clear examples of how user research and usability testing informed design decisions and led to measurable improvements.

• Case studies detailing the application of design systems, including contributions to their development or extension.

• Prototypes illustrating user flows, interactions, and the visual design of key features.

• Evidence of balancing business requirements with user needs, with clear articulation of the rationale behind design choices.

Process Documentation:

• Showcase examples of your process for translating user research into design solutions.

• Illustrate your approach to collaborating with development teams to ensure successful design implementation.

• Document your methods for iterating on designs based on stakeholder and user feedback.

• Provide examples of how you have contributed to or utilized design systems throughout a project.

📝 Enhancement Note: For a UX Designer role, a robust portfolio is paramount. It should not just display finished products but also the thought process, research, iteration, and collaboration involved. The emphasis on "full ownership" and "balancing business needs with user needs" means the portfolio should clearly articulate these aspects of problem-solving.

💵 Compensation & Benefits

Salary Range: £72,702 - £80,780 per annum.

Benefits:

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Share schemes, including free shares.

• Benefits adaptable to lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top.

• A range of wellbeing initiatives.

• Generous parental leave policies.

Working Hours: 35 hours per week, full-time.

📝 Enhancement Note: The salary range provided is specific and competitive for a UX Designer role in London with the stated experience level. The benefits package is comprehensive, reflecting a large, established organization like Lloyds Banking Group, and includes standard offerings alongside unique perks like share schemes and adaptable lifestyle benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is a major financial institution in the UK, offering a wide range of banking and financial services to individuals, businesses, and institutions. This context implies a need for designers who understand the importance of trust, security, and regulatory compliance in user experience.

Company Size: Large (typically over 10,000 employees). Working within a large organization like Lloyds Banking Group means opportunities for significant impact, exposure to complex systems, and collaboration with diverse teams. It also suggests established processes and a structured environment.

Founded: Lloyds Banking Group has a long history, with roots tracing back to the 17th century. This heritage implies a stable, established company with a strong market presence and a deep understanding of customer needs across generations.

Team Structure:

• The UX Designer will likely be part of a larger design team or a product/digital team, working alongside other UX/UI designers, researchers, and product managers.

• Reporting structure will probably involve a Design Lead or Head of UX/Product.

Methodology:

• Data-driven design is emphasized, with a strong reliance on user research, usability testing, and quantitative data to inform decisions.

• Agile methodologies are likely employed, requiring designers to be adaptable and responsive to feedback and changing requirements.

• A focus on iterative design and continuous improvement is expected.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: The company's mission to "help Britain prosper" suggests a customer-centric approach. The emphasis on diversity and inclusion is a significant cultural aspect that designers will need to embody in their work.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior UX Designer, evident from the required experience level (5-10 years) and the expectation of "full ownership" and stakeholder presentation skills. It requires a designer who can operate independently and contribute strategically.

Reporting Structure: The UX Designer will report to a Design Lead or a similar management role within the product or digital division. They will work collaboratively within a design team and closely with product managers, developers, and user researchers.

Operations Impact: The UX Designer's work directly impacts customer satisfaction, engagement, and the successful adoption of digital products and services. By creating intuitive and accessible user experiences, they contribute to customer loyalty, reduce support costs, and ultimately drive business objectives and the company's mission to "help Britain prosper."

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific areas of UX/UI design, accessibility, or user research methodologies.

• Leadership Potential: For exceptional performance, potential to move into Senior UX Designer roles, lead design initiatives, or mentor junior designers.

• Cross-Functional Exposure: Gaining experience across different product lines or digital initiatives within the large Lloyds Banking Group ecosystem.

• Specialization: Developing expertise in specific domains like financial services UX, mobile design, or complex system design.

📝 Enhancement Note: While this is a 6-month FTC, it offers a valuable opportunity to gain experience within a major financial institution and potentially build a strong case for future permanent roles or other FTCs within the group or industry. The emphasis on impacting millions of customers is a significant growth motivator.

🌐 Work Environment

Office Type: Hybrid working model, requiring at least two days per week (or 40% of time) at an office location. This suggests a blend of remote work flexibility and in-person collaboration.

Office Location(s): London, specifically at 25 Gresham Street (as indicated by the detailed location data). This is a prime city location, likely offering excellent connectivity and a professional working environment.

Workspace Context:

• The workspace will likely be modern and collaborative, designed to facilitate teamwork and innovation.

• Access to necessary design tools and technology will be provided.

• Opportunities for in-person brainstorming, design reviews, and team meetings with colleagues.

• The hybrid model allows for focused work at home and collaborative/social interaction in the office.

Work Schedule: A standard 35-hour work week, full-time. The hybrid nature may offer some flexibility in daily start/end times, subject to team needs and manager approval, allowing for better work-life integration.

📝 Enhancement Note: The hybrid model is a key feature, requiring candidates to be comfortable with both remote and in-office work. The London office location suggests a vibrant and central working environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications and interest.

• Portfolio Review & Technical Interview: A more in-depth discussion with a hiring manager or senior designer, focusing on portfolio pieces. Candidates will be expected to walk through their projects, explaining their process, design decisions, and the impact of their work.

• Skills Assessment/Challenge: May involve a design exercise or a case study presentation to evaluate problem-solving skills, design thinking, and ability to apply learned concepts.

• Stakeholder/Team Interview: Potentially meet with other team members or key stakeholders to assess cultural fit, collaboration style, and communication skills.

• Final Interview: Possibly with a more senior leader to confirm suitability for the role and the organization.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best demonstrate the required skills (end-to-end design, research integration, design system use, stakeholder management).

• Tell a Story: For each project, clearly outline the problem, your role, the process undertaken, key decisions made, challenges faced, and the outcomes/impact. Use visuals effectively.

• Highlight Collaboration: Show how you worked with others (researchers, developers, stakeholders) and how their input influenced your design.

• Demonstrate Impact: Quantify results where possible (e.g., improved conversion rates, reduced error rates, increased user satisfaction scores).

• Address Accessibility: Explicitly discuss how you incorporated inclusive and accessible design principles.

• Be Concise: Prepare to present your portfolio within a given timeframe, focusing on the most impactful elements.

Challenge Preparation:

• Understand the Brief: If given a design challenge, thoroughly read and understand the requirements and constraints.

• Process Over Perfection: Focus on demonstrating a strong design process, including research, ideation, prototyping, and iteration, rather than just a polished final design.

• Time Management: Allocate your time wisely across different stages of the challenge.

• Articulate Rationale: Be prepared to explain every decision you make.

📝 Enhancement Note: As this is an FTC, the interview process might be streamlined but will still heavily emphasize practical skills and the ability to hit the ground running. A strong portfolio that clearly demonstrates the ability to take ownership and deliver results is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping Software: Sketch, InVision, Figma, Axure, Adobe XD (candidates should be proficient in at least one, with familiarity across several being a plus).

• Design Systems: Experience working with and contributing to established design systems.

• Collaboration Tools: Likely Jira, Confluence, Slack, Microsoft Teams for project management and communication.

Analytics & Reporting:

• While not a primary design tool, familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) and how UX impacts metrics can be beneficial.

CRM & Automation:

• Not directly applicable to this UX role, but understanding how user experience integrates with CRM data and automated customer journeys can be advantageous.

📝 Enhancement Note: Proficiency in industry-standard UX/UI design and prototyping tools is essential. The mention of design systems and the need to advocate for improvements suggests a need for a designer who understands component-based design and its scalability.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring that designs are user-centric and solve real problems.

• Collaboration: Valuing teamwork and open communication, working effectively across different departments and disciplines to achieve shared goals.

• Inclusion & Diversity: Actively designing for all users, regardless of background, age, or ability, reflecting the company's commitment to a diverse workforce and customer base.

• Excellence: Striving for high-quality design output, continuous improvement, and delivering impactful user experiences.

• Integrity: Upholding ethical standards in design and business practices, particularly crucial in the financial services sector.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to work seamlessly with product managers, developers, user researchers, business analysts, and other stakeholders.

• Feedback-Driven: A culture that encourages constructive feedback, both giving and receiving, to refine designs and processes.

• Knowledge Sharing: Encouraging the sharing of best practices, insights, and learnings within the design team and across the wider organization.

• Agile Adaptability: Embracing iterative development and being flexible to adapt designs based on new information or changing project requirements.

📝 Enhancement Note: Lloyds Banking Group emphasizes a values-led culture. Candidates should be prepared to demonstrate how their personal values align with the company's, particularly concerning customer service, inclusion, and ethical conduct.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating competing priorities and feedback from various stakeholders while championing the user's best interests.

• Technical Constraints: Working within the limitations of existing platforms and technologies while still delivering an excellent user experience.

• Design System Evolution: Contributing to and adapting to evolving design systems, ensuring consistency while allowing for innovation.

• Pace of Change: Adapting quickly to project changes and tight deadlines inherent in a 6-month FTC.

• Complex Domain: Understanding and designing for the specific needs and regulatory environment of financial services.

Learning & Development Opportunities:

• Industry Best Practices: Gaining exposure to and implementing current UX/UI design trends and best practices within a large financial institution.

• Financial Services UX: Developing specialized knowledge in designing for banking and financial products, a highly valuable niche.

• Cross-Team Collaboration: Enhancing skills in working with diverse teams and understanding different functional perspectives.

• Agile Methodologies: Deepening experience with agile development processes and their impact on design workflows.

📝 Enhancement Note: The challenges presented are typical for a UX role in a large, regulated industry. The FTC nature itself presents a challenge in quickly integrating and delivering value, but also offers a focused opportunity for rapid skill development and exposure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder feedback with user needs. How did you resolve it?" (Focus on your negotiation, research-backed arguments, and diplomacy.)

• "Walk us through a complex UX project from your portfolio. What was the problem, your process, your contribution, and the outcome?" (Be ready to detail your end-to-end journey, including research, ideation, design, and testing.)

• "How do you approach designing for accessibility and inclusion? Can you give an example?" (Highlight your understanding of WCAG guidelines and practical application.)

Company & Culture Questions:

• "What do you know about Lloyds Banking Group and our mission to 'help Britain prosper'?" (Research the company's values, recent news, and strategic priorities.)

• "How do you see yourself fitting into our hybrid working model and collaborative culture?" (Emphasize your ability to work both independently and as part of a team.)

Portfolio Presentation Strategy:

• Structure is Key: For each case study, use a clear narrative: Problem -> Your Role/Process -> Solutions -> Outcomes/Impact.

• Visuals Matter: Use high-quality mockups, wireframes, and prototypes. Annotate key design decisions.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs.

• Be Prepared for Questions: Anticipate questions about your decisions, alternatives considered, and challenges faced.

• Showcase Adaptability: Demonstrate how you've adapted designs based on feedback or technical constraints.

📝 Enhancement Note: Interviewers will be looking for not just design skills but also problem-solving ability, communication, and a proactive, collaborative attitude, especially given the FTC nature of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Lloyds Banking Group careers portal.

• Tailor Your Resume: Highlight experience in UX/Interaction Design, prototyping, design systems, and user research. Use keywords from the job description such as "end-to-end user experience," "stakeholder management," and "accessibility." Quantify achievements where possible.

• Prepare Your Portfolio: Curate 3-4 strong case studies that showcase your end-to-end design process, your ability to balance user needs with business requirements, and your experience with design systems. Ensure it clearly articulates your role and the impact of your work.

• Research Lloyds Banking Group: Understand their mission, values, and the financial services landscape. This will help you tailor your responses and demonstrate cultural fit.

• Practice Your Presentation: Be ready to walk through your portfolio projects confidently and articulate your design decisions clearly, especially in a technical interview or design challenge setting.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.