UX Designer (12-Month FTC) - Transport Platform

📍 Job Overview

Job Title: UX Designer (12-Month FTC) - Transport Platform Company: Lloyds Banking Group Location: Manchester, England, United Kingdom Job Type: FULL_TIME, CONTRACTOR Category: User Experience (UX) Design / Product Design Date Posted: August 21, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid (2 days in office per week)

🚀 Role Summary

• This role focuses on designing user-centric experiences for Lloyds Banking Group's Transport Platform, emphasizing a collaborative approach within a dedicated design team.
• The UX Designer will be responsible for the end-to-end user journey, leveraging existing design systems and contributing to their enhancement.
• A key aspect of the role involves balancing business objectives with user needs, informed by user research and usability testing insights.
• The position requires a strong advocate for customer inclusivity and accessibility, ensuring designs cater to a diverse user base.

📝 Enhancement Note: While the input data specifies "Transport Platform," the description implies a broad digital banking or financial services context. The role is a fixed-term contract (FTC) for 12 months, indicating a project-based need for specialized UX expertise. The "Mid-Level" experience suggestion is based on the requested skills and responsibilities, balancing ownership with collaboration.

📈 Primary Responsibilities

• Craft end-to-end user experiences for the Transport Platform, ensuring cohesive journeys through creative use of design system components.
• Synthesize user research and usability testing findings to inform and validate design decisions, aligning stakeholders on customer needs.
• Utilize prototyping software (e.g., Sketch, InVision, Figma, Axure, Adobe XD) to bring designs to life and effectively communicate user flows and interactions.
• Advocate for and implement inclusive and accessible design principles, ensuring the platform is usable by individuals of all ages, backgrounds, and technical abilities.
• Collaborate closely with a multi-disciplinary team, including other designers, product managers, and developers, to ensure seamless design execution and delivery.
• Proactively identify opportunities to improve and extend existing design systems, sharing best practices and contributing to the broader design community within the organization.
• Adapt designs to technical constraints of various platforms while providing guidance for optimal end-user experiences.
• Ensure designs are translated accurately into development specifications, working closely with engineering teams for successful implementation.

📝 Enhancement Note: The responsibilities are structured to reflect a hands-on UX design role with a strong emphasis on process, collaboration, and user advocacy, aligning with typical mid-level UX positions in a large financial institution.

🎓 Skills & Qualifications

Education:

• Formal education in Design, HCI, Psychology, or a related field is beneficial but not strictly required if equivalent practical experience is demonstrated.

Experience:

• Demonstrable experience in User Experience (UX) Design or Interaction Design, with a portfolio showcasing a range of projects and design processes.
• Proven track record of taking ownership of interaction design projects from concept to delivery.
• Experience working with and contributing to design systems is highly valued.
• Familiarity with financial services or complex digital platforms is a plus.

Required Skills:

• User Experience (UX) Design: Proven ability to design intuitive and effective user interfaces and experiences.
• Interaction Design: Expertise in defining user flows, interaction patterns, and micro-interactions.
• Prototyping: Proficiency with industry-standard prototyping tools (e.g., Figma, Sketch, InVision, Adobe XD, Axure).
• User Research & Analysis: Ability to interpret quantitative and qualitative user research data to inform design decisions.
• Collaboration: Strong interpersonal skills for effective teamwork with cross-functional stakeholders.
• Customer Inclusivity & Accessibility: Deep understanding and practical application of inclusive design principles and WCAG standards.

Preferred Skills:

• Visual Design Skills: Ability to create visually appealing and consistent interfaces.
• Agile Methodologies: Experience working within Agile/Scrum development environments.
• Financial Services Domain Knowledge: Understanding of the financial services industry and its regulatory landscape.
• Design System Contribution: Experience in contributing to or extending existing design systems.
• Stakeholder Management: Skill in presenting design concepts and rationale to diverse audiences.

📝 Enhancement Note: The skills are derived directly from the job description's "What you'll need" section and are categorized into required and preferred, with an emphasis on practical application and portfolio evidence.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design process for at least 2-3 distinct projects, demonstrating problem identification, user research, ideation, prototyping, testing, and iteration.
• Clearly articulate the user problem, business goals, and your specific contribution to each project.
• Include wireframes, user flows, interactive prototypes, and final UI designs.
• Highlight how user research and feedback were integrated into the design process and influenced outcomes.
• Demonstrate proficiency with at least one of the mentioned prototyping tools (Figma, Sketch, InVision, Adobe XD, Axure).

Process Documentation:

• Evidence of how you translate user needs and business requirements into actionable design specifications.
• Examples of how you have collaborated with developers to ensure accurate implementation of designs.
• Case studies detailing how you have advocated for and implemented inclusive and accessible design practices.
• Documentation or discussion around how you have utilized or contributed to design systems.

📝 Enhancement Note: Portfolio requirements are tailored for a UX design role, emphasizing the process, user-centricity, and demonstrable impact of their work, as is standard for UX evaluations.

💵 Compensation & Benefits

Salary Range: £59,850 - £66,500 per annum Benefits:

• Generous Pension Contribution: Up to 15% contribution.
• Share Schemes: Including free shares, offering equity participation.
• Lifestyle Adaptable Benefits: Access to discounted shopping and other perks.
• Holiday Entitlement: 30 days of annual leave, plus bank holidays.
• Wellbeing Support: Comprehensive wellbeing initiatives.
• Parental Leave: Generous policies for new parents.

Working Hours: Full-Time, with an expectation of 40 hours per week. The working pattern is hybrid, requiring a minimum of 2 days (or 40% of time) in the Manchester office.

📝 Enhancement Note: The salary range and benefits are directly extracted from the provided input data. The working hours and arrangement are also clearly stated.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking Company Size: Large Enterprise (Lloyds Banking Group is one of the UK's largest financial institutions) Founded: 1865 (as Lloyds Bank), with a long history of banking services.

Team Structure:

• The UX Designer will be part of a full design team, suggesting a collaborative environment with other UX/UI designers, researchers, and potentially product managers.
• The role involves close collaboration with development teams to ensure design implementation.
• As part of Lloyds Banking Group, the UX Designer will likely interact with various business units and stakeholders across the organization.

Methodology:

• Emphasis on a hybrid working model, combining in-office collaboration with remote flexibility.
• Commitment to a values-led culture, focusing on inclusivity, diversity, and customer-centricity.
• Utilizes user research and usability testing extensively to inform design decisions.
• Likely operates within Agile development frameworks, requiring adaptability and iterative design approaches.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: This section synthesizes information about Lloyds Banking Group's size, history, and stated values to provide context for the operations environment. The "Transport Platform" is inferred to be a significant digital initiative within the bank.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Designer (12-Month FTC) Reporting Structure: The UX Designer will report to a Design Lead or Manager within the Transport Platform team, working collaboratively within a broader design function. Operations Impact: The role has a direct impact on customer experience and engagement with the Transport Platform, contributing to the bank's digital transformation goals and its mission to "help Britain prosper." Successful UX design can lead to increased customer satisfaction, adoption rates, and operational efficiency.

Growth Opportunities:

• Skill Enhancement: Opportunity to deepen expertise in UX/Interaction Design, prototyping, and working with established design systems within a large enterprise setting.
• Cross-Functional Exposure: Gain experience working with diverse teams (product, engineering, research, business stakeholders) in a complex financial services environment.
• Project Impact: Contribute to a significant transformation program, providing tangible portfolio pieces that demonstrate impactful design work.
• Networking: Build professional connections within a major UK financial institution.

📝 Enhancement Note: This analysis focuses on the specific context of a mid-level, fixed-term UX role within a large corporation, outlining potential development pathways despite the contract nature of the position.

🌐 Work Environment

Office Type: Corporate Office Environment Office Location(s): Manchester Westminster House, UK. The company also operates nationally.

Workspace Context:

• Hybrid Model: Expectation of 2 days per week in the Manchester office, fostering collaboration and team cohesion.
• Collaborative Spaces: The office likely offers various collaborative zones, meeting rooms, and potentially quiet areas for focused work.
• Technology Access: Provision of necessary hardware and software for design work, including access to collaboration tools and potentially internal design systems.
• Team Interaction: Opportunities for direct interaction with fellow designers, product teams, and other stakeholders, facilitating knowledge sharing and problem-solving.

Work Schedule: Standard full-time hours, with the flexibility of a hybrid arrangement allowing for a blend of office and remote work.

📝 Enhancement Note: This section details the work environment based on the hybrid model and the nature of a large corporate office in Manchester.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, interest, and cultural fit.
• Portfolio Review & Technical Interview: Presentation of portfolio pieces to a hiring manager or senior designer, discussing design process, problem-solving, and technical skills. Expect questions on user research interpretation and design system utilization.
• Stakeholder/Team Interview: Meeting with cross-functional team members (e.g., Product Manager, Lead Developer) to assess collaboration skills and understanding of business context.
• Final Interview: Potentially with a higher-level manager to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Structure: Organize your portfolio by project, clearly outlining the problem, your role, the process, your solutions, and the impact/outcomes.
• Storytelling: Narrate your design journey, emphasizing your thought process, decision-making rationale, and how you overcame challenges.
• Visuals: Use high-quality visuals, including wireframes, user flows, prototypes, and final UI mockups. Interactive prototypes are highly recommended.
• User-Centricity: Explicitly demonstrate how user research and data informed your design decisions.
• Accessibility Focus: Include examples or discussion points on how you ensured inclusivity and accessibility in your designs.
• Conciseness: Be prepared to present your key projects within a given timeframe (e.g., 20-30 minutes).

Challenge Preparation:

• Be ready to discuss how you would approach a specific design problem related to the Transport Platform or a similar digital service.
• Prepare to articulate your understanding of design systems and how you would leverage or contribute to one.
• Practice explaining complex design concepts clearly and concisely to both technical and non-technical audiences.
• Anticipate questions about balancing user needs with business requirements and technical constraints.

📝 Enhancement Note: The interview and portfolio review advice is tailored to a UX Designer role, focusing on the critical elements that hiring managers look for: process, user advocacy, and communication.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping Software: Figma, Sketch, InVision, Axure, Adobe XD (Proficiency in at least one is essential).
• Design Systems: Experience working with and contributing to established design systems.
• Collaboration Tools: Likely includes platforms like Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

Analytics & Reporting:

• User Research Platforms: Tools for conducting usability testing, surveys, and interviews (e.g., UserTesting.com, Maze, Lookback).
• Analytics Tools: Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior and performance metrics is beneficial.
• Data Visualization Tools: Experience with tools like Tableau or Power BI could be advantageous for understanding user data.

CRM & Automation:

• While not directly a CRM role, understanding how UX design integrates with customer journeys managed through CRM platforms can be beneficial.

📝 Enhancement Note: The tools listed are standard for UX designers, with a specific mention of prototyping software and an emphasis on design systems as highlighted in the job description.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring designs are user-centric.
• Collaboration: A strong emphasis on teamwork, open communication, and shared problem-solving across disciplines.
• Inclusivity & Accessibility: Prioritizing designs that are usable and welcoming to all users, regardless of background or ability.
• Innovation & Improvement: A drive to continuously refine processes, enhance user experiences, and contribute to design system evolution.
• Integrity: Upholding ethical standards in design and business practices.

Collaboration Style:

• Cross-functional Integration: Working closely with product managers, developers, user researchers, and business stakeholders to achieve shared goals.
• Iterative Feedback: Embracing a culture of constructive feedback and continuous improvement through design reviews and user testing.
• Knowledge Sharing: Actively participating in team discussions, sharing insights, and mentoring where appropriate.
• Agile Mindset: Adapting to changing requirements and embracing agile methodologies for efficient project delivery.

📝 Enhancement Note: The team culture and values are inferred from Lloyds Banking Group's stated commitments to inclusivity, collaboration, and customer-centricity, common in modern, large-scale digital product teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Fixed-Term Contract: Adapting to a 12-month tenure, requiring quick integration and impactful contribution from the outset.
• Scale and Complexity: Navigating the intricacies of a large organization and its established systems, including a potentially complex "Transport Platform."
• Balancing Stakeholder Needs: Effectively managing diverse stakeholder expectations and technical constraints while advocating for user needs.
• Design System Evolution: Contributing to or adapting to evolving design systems within a large enterprise.

Learning & Development Opportunities:

• Specialized UX Skills: Gaining hands-on experience with advanced prototyping, user research analysis, and design system best practices within a major financial institution.
• Industry Exposure: Understanding the unique challenges and opportunities within the financial services sector for UX design.
• Portfolio Building: Developing a strong project portfolio with demonstrable impact on a large-scale digital platform.
• Networking: Building professional relationships within a prominent UK bank.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of a contract role at a large financial services company, highlighting both potential hurdles and developmental benefits.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through a project from your portfolio where you significantly improved the user experience. What was the problem, your approach, and the outcome?"
• User Research: "How do you incorporate user research and usability testing into your design process? Provide an example of how feedback changed your design direction."
• Design Systems: "Describe your experience with design systems. How have you used them, and how would you contribute to or improve an existing one?"
• Collaboration: "How do you collaborate with developers and product managers to ensure your designs are implemented effectively and meet both user and business needs?"
• Inclusivity/Accessibility: "What does inclusive and accessible design mean to you, and how do you ensure these principles are applied in your work?"
• Problem Solving: "Imagine you're designing a feature for our Transport Platform that needs to cater to users with varying levels of technical proficiency. How would you approach this?"

Company & Culture Questions:

• "What interests you about Lloyds Banking Group and this specific role?"
• "How do you align with our company values, particularly around customer-centricity and inclusivity?"
• "Describe your ideal team environment and how you contribute to a positive team dynamic."

Portfolio Presentation Strategy:

• Focus on Impact: Quantify results where possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).
• Tell a Story: Structure each case study as a narrative, highlighting your problem-solving journey.
• Show, Don't Just Tell: Utilize visuals and interactive prototypes effectively.
• Be Prepared for Questions: Anticipate deep dives into your design decisions, research methods, and challenges faced.
• Concise Delivery: Practice presenting your portfolio within the allocated time.

📝 Enhancement Note: Interview questions are crafted to probe the core competencies of a UX Designer, focusing on process, user advocacy, technical skills, and collaboration, with specific relevance to the job description's requirements.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Lloyds Banking Group careers portal.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end UX design process, user research integration, and proficiency with prototyping tools. Emphasize any financial services experience or complex platform design.
• Resume Optimization: Ensure your resume clearly articulates your UX/Interaction Design experience, key skills (User Research, Prototyping, Accessibility), and achievements, using keywords from the job description.
• Interview Preparation: Practice presenting your portfolio with a focus on storytelling and demonstrating your design thinking. Prepare to discuss how you handle feedback, collaborate with teams, and advocate for user needs.
• Company Research: Familiarize yourself with Lloyds Banking Group's mission, values, and recent digital initiatives, particularly regarding customer experience and inclusivity. Understand their commitment to hybrid working.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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