UX Designer (12-Month FTC)

📍 Job Overview

Job Title: UX Designer (12-Month FTC) Company: Lloyds Banking Group Location: Edinburgh Citymark 150 Fountainbridge, Edinburgh, Scotland, United Kingdom Job Type: FULL_TIME Category: User Experience (UX) Design / Digital Transformation Date Posted: 2025-11-20 Experience Level: Mid-Level (Estimated 2-5 years of experience) Remote Status: Hybrid (Minimum 2 days per week in office)

🚀 Role Summary

• This role focuses on enhancing user experiences within Lloyds Banking Group's Payment Services platform or their innovative Digital Finance Lab.
• The UX Designer will be instrumental in crafting intuitive and efficient interfaces, primarily for internal users interacting with complex payment systems.
• A key aspect involves translating user needs and business requirements into actionable design solutions, advocating for customer inclusion and accessibility throughout the design process.
• This position demands a proactive approach to design delivery, leveraging prototyping, user testing, and existing design systems to create seamless and engaging user journeys.

📝 Enhancement Note: While the input data focuses on UX Design, the context of "Revenue Operations," "Sales Operations," and "GTM" roles dictates that this enhancement will frame the UX Design role within a business operations context, highlighting its impact on internal efficiency, customer satisfaction, and ultimately, revenue enablement through improved digital tools and platforms. The "12-Month FTC" aspect suggests a project-driven need, likely tied to specific transformation initiatives.

📈 Primary Responsibilities

• Craft end-to-end user experiences and user journeys, bringing designs to life using Figma and ensuring cohesive step-by-step flows.
• Design intuitive, efficient, and visually engaging interfaces for internal users, specifically those working with diverse payment services.
• Define UI components and interaction patterns with a high level of detail to facilitate seamless handoff to development teams and integration into the existing Design System.
• Champion customer and colleague inclusion by ensuring all designs are accessible to users of all ages, backgrounds, and technical abilities.
• Collaborate closely with Product Owners, Customer Journey Managers, engineers, and other stakeholders to understand and balance user needs with critical business requirements.
• Conduct and support UX research activities, utilizing learnings to create evidence-based design decisions and improve user satisfaction and operational efficiency.
• Present design work, user testing findings, and recommendations confidently to internal customers and development teams, fostering a collaborative design environment.
• Proactively recommend improvements and extensions to existing design systems, contributing to a standardized and scalable design framework.

📝 Enhancement Note: The responsibilities have been expanded to explicitly detail the UX design process within an enterprise context, emphasizing the impact on internal operations and the delivery of digital products. The focus on "Payment Services" and "Digital Finance Lab" implies a need for understanding complex financial workflows and potentially emerging technologies, which are crucial for operations professionals.

🎓 Skills & Qualifications

Education: While not explicitly stated, a degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field is typically expected for UX Design roles. Equivalent practical experience will also be considered.

Experience:

• Proven experience in UX Design, with a focus on delivering end-to-end user journeys.
• Demonstrated experience designing for data-rich or technical products, with a preference for experience in enterprise or financial services/payments domains.
• A strong portfolio showcasing a range of UX/UI design projects, ideally including case studies detailing problem-solving and user-centric solutions.

Required Skills:

• Expert proficiency in User Experience (UX) Design principles and methodologies.
• Advanced skills in prototyping tools, with specific mention of Figma being a key requirement.
• Demonstrated experience conducting and utilizing User Testing and UX Research to inform design decisions.
• Strong UI design skills, including the ability to define UI components and interaction patterns.
• Proficiency in advocating for and implementing Customer Inclusion and Accessibility standards in design.
• Excellent Collaboration skills, with a proven ability to work effectively within multi-disciplinary teams (Product Owners, Engineers, etc.).
• Strong Problem-Solving abilities, with a focus on user-centric solutions that meet business objectives.
• Experience with or ability to quickly learn and contribute to Design Systems.

Preferred Skills:

• Familiarity with digital finance concepts such as Blockchain, Tokenisation, and Stablecoins.
• Experience with Data Visualization techniques and tools.
• A history of effectively communicating with users to understand their needs and balance them against desired business outcomes.
• Credibility and confidence in presenting to and challenging senior stakeholders.

📝 Enhancement Note: The qualifications have been tailored to reflect typical expectations for a mid-level UX Designer within a large financial institution, emphasizing both technical design skills and the ability to integrate into an operational environment. The inclusion of "Payments Services" and "Digital Finance Lab" context is crucial for candidates to understand the specific domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, demonstrating a clear understanding of user-centered design methodologies.
• Detailed case studies that articulate the problem statement, your design process, key decisions made, user research/testing conducted, and the resulting impact or outcomes.
• Demonstrations of proficiency in prototyping tools, with a strong emphasis on Figma, including interactive prototypes that illustrate user flows.
• Examples of UI component design, interaction patterns, and contributions to or utilization of Design Systems, highlighting consistency and scalability.
• Evidence of designing for complex, data-rich, or technical products, ideally within enterprise or financial services contexts.

Process Documentation:

• Ability to document design processes clearly, from initial user research and ideation through to final design specifications and developer handoff.
• Experience in creating user flow diagrams, wireframes, mockups, and interactive prototypes that effectively communicate design intent.
• Familiarity with agile development methodologies and the ability to integrate design into iterative development cycles.
• Understanding of how to translate business requirements and technical constraints into user-centered design solutions.

📝 Enhancement Note: This section is critical for operations roles. The emphasis is placed on showcasing tangible evidence of design impact, process efficiency, and the ability to integrate design into operational workflows. The portfolio is viewed as a demonstration of operational capability in design delivery.

💵 Compensation & Benefits

Salary Range: £59,850 - £66,500 per annum.

Benefits:

• A generous pension contribution of up to 15%.
• A discretionary annual performance-related bonus, linked to individual and company performance.
• Share schemes, including free shares, offering ownership and participation in the company's success.
• A range of benefits that can be adapted to individual lifestyles, such as discounted shopping.
• 30 days of annual holiday, in addition to bank holidays.
• A comprehensive suite of wellbeing initiatives designed to support employee health and mental wellness.
• Generous parental leave policies, supporting work-life balance for new parents.

Working Hours: Full-Time role, with a standard working pattern of approximately 40 hours per week. The role operates a hybrid model, requiring a minimum of two days per week (or 40% of time) in the Edinburgh office.

📝 Enhancement Note: The salary range is provided as stated in the input. The benefits are detailed to highlight their value proposition for a professional role within a large, established organization, emphasizing long-term financial security and employee well-being, which are key considerations for operations professionals seeking stable and rewarding employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is a prominent player in the UK's financial sector, offering a wide array of banking and financial services to individuals, businesses, and corporations. Company Size: Large Enterprise (Lloyds Banking Group is one of the largest banking groups in the UK). This size implies established processes, significant resources, and opportunities for impact across a broad user base. Founded: 2009 (formed through the merger of HBOS and Lloyds TSB), with a history tracing back much further through its constituent brands. This long heritage suggests stability, deep market understanding, and a commitment to evolving with customer needs.

Team Structure:

• The role sits within the Enterprise Experience Design (eXD) Team, suggesting a centralized design function that supports various business units.
• The UX Designer will collaborate closely with Product Owners, Customer Journey Managers, engineers, and potentially innovation teams like the Digital Finance Lab.
• Reporting likely involves a Design Lead or Head of UX/Design within the eXD team, with project-specific guidance from Product Owners.

Methodology:

• The team likely employs agile methodologies, integrating design into iterative development sprints.
• Emphasis is placed on a customer-centric approach, using user research, prototyping, and testing to validate design solutions.
• Collaboration with business stakeholders and development teams is crucial for aligning user needs with business objectives and technical feasibility.
• Leveraging and contributing to a central Design System promotes consistency and efficiency across projects.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: The company context is framed to inform operations professionals about the scale, industry pressures, and internal structures they might encounter. The emphasis on "Digital Finance Lab" and "Payment Services" highlights areas of innovation and critical operational functions within the bank.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, suitable for professionals with 2-5 years of dedicated UX experience. It requires a solid foundation in design principles and the ability to work autonomously within a project team, while still benefiting from senior guidance and mentorship.

Reporting Structure: The UX Designer will report into a Design Lead or Head of UX within the Enterprise Experience Design (eXD) team. They will also work closely with Product Owners for specific project deliverables, fostering a matrixed reporting environment common in agile operations.

Operations Impact: The UX Designer's work directly impacts operational efficiency, customer satisfaction, and employee productivity. By designing intuitive payment systems and innovative digital tools, they contribute to:

• Reduced training and support costs for internal users.
• Increased accuracy and speed of payment processing.
• Enhanced employee experience, leading to higher retention and engagement.
• Successful adoption of new digital financial products and services.
• Contribution to Lloyds Banking Group's strategic goal of being the "best bank for customers."

Growth Opportunities:

• Specialization: Deepen expertise in financial services UX, payment systems design, or emerging technologies like blockchain within the Digital Finance Lab.
• Leadership: Progress to Senior UX Designer roles, leading design initiatives, mentoring junior designers, and contributing to design strategy.
• Cross-functional Mobility: Transition into roles such as Product Management, Customer Journey Management, or UX Research leadership within the broader organization.
• Skill Development: Continuous learning opportunities through internal training, industry conferences, and hands-on experience with advanced design and innovation tools.

📝 Enhancement Note: The analysis connects the UX role to broader operational impacts and career progression within a large financial group. For operations professionals, understanding how design contributes to efficiency, scalability, and user adoption is key. The growth opportunities highlight potential pathways within the operations and digital transformation landscape.

🌐 Work Environment

Office Type: Hybrid working model. This involves a blend of remote work and in-office collaboration, with a minimum requirement of two days per week (40% of time) spent at the Edinburgh office. Office Location(s): Edinburgh Citymark 150 Fountainbridge, Edinburgh. This location provides a central base for collaboration and access to the company's resources.

Workspace Context:

• The Edinburgh office likely offers a modern, collaborative workspace designed to foster teamwork and innovation, aligning with hybrid work models.
• Access to essential design tools and technology, including Figma and potentially other enterprise-grade software, will be provided.
• Opportunities for direct interaction with designers, engineers, product managers, and other key stakeholders within the Payment Services or Digital Finance Lab teams.

Work Schedule: Full-time employment with a standard working pattern, offering flexibility through the hybrid model. This structure allows for focused individual work at home and collaborative sessions or team-building activities in the office. The 12-month fixed-term contract suggests a project-based engagement, likely with defined deliverables and timelines.

📝 Enhancement Note: The work environment description is tailored to the hybrid model and the specific office location, emphasizing the collaborative and technologically equipped setting expected within a large financial institution like Lloyds Banking Group.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess suitability and alignment with the role's requirements. Be prepared to articulate your design philosophy and key contributions.
• First Interview: Likely a discussion with a hiring manager or senior designer focusing on your experience, technical skills (Figma, prototyping, research), and understanding of UX principles. Behavioral questions assessing collaboration and problem-solving will be common.
• Design Challenge/Portfolio Review: A practical exercise or a deep dive into your portfolio. You may be asked to present specific case studies, explain your design process, and discuss how you'd approach a given problem relevant to payment services or digital finance. Focus on demonstrating your thinking, not just the final output.
• Final Interview: Potentially with a wider panel, including stakeholders from product or engineering, to assess cultural fit, strategic thinking, and overall alignment with the team's objectives.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills for this specific role (e.g., complex technical products, financial services, internal tools).
• Tell a Story: For each project, clearly outline the problem, your role, the process (research, ideation, design, testing), the solutions you implemented, and the measurable outcomes or impact. Use visuals effectively.
• Highlight Figma Proficiency: Be ready to demonstrate your skills in Figma, perhaps with interactive prototypes or by discussing specific component design or system contributions.
• Emphasize Operations Impact: Frame your case studies to show how your designs improved efficiency, reduced errors, enhanced user adoption, or contributed to business goals within an operational context.
• Accessibility & Inclusion: Explicitly mention how you incorporated accessibility and inclusion principles into your designs.

Challenge Preparation:

• Understand the Domain: Research UK payment systems, common challenges in financial services UX, and emerging trends in digital finance (blockchain, tokenization).
• Process Thinking: Be ready to discuss how you'd approach designing a new feature or improving an existing process for payment services, focusing on user flows, error handling, and data integrity.
• Stakeholder Communication: Practice articulating technical design concepts and trade-offs clearly and concisely to both technical and non-technical audiences.

📝 Enhancement Note: This section provides actionable advice tailored to a UX role within a financial services operations context. It emphasizes demonstrating impact, process thinking, and domain-specific knowledge, crucial for operations-minded candidates.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency is a key requirement.
• Prototyping Tools: Beyond Figma, familiarity with other prototyping software (e.g., InVision, Axure) may be beneficial.
• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze).

Analytics & Reporting:

• While not a primary UX tool, understanding how to interpret data from analytics platforms (e.g., Google Analytics, Adobe Analytics) to inform design decisions is valuable.
• Familiarity with tools used for tracking user behaviour and conversion rates.

CRM & Automation:

• While UX Designers typically don't manage CRM or automation directly, understanding how these systems impact the user experience and operational workflows is advantageous. Knowledge of Salesforce, Microsoft Dynamics, or marketing automation platforms can provide context.
• Understanding of design system management tools and processes.

📝 Enhancement Note: The tools listed are standard for UX roles, with a strong emphasis on Figma. The inclusion of analytics and CRM context is to bridge the gap towards operations professionals who are heavily invested in these systems and their impact on business outcomes.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring designs are user-centric and add tangible value.
• Integrity: Upholding the highest ethical standards in design and data handling, crucial within the regulated financial services industry.
• Collaboration: A strong belief in teamwork and cross-functional partnerships to achieve shared goals and deliver integrated solutions.
• Innovation: Encouraging exploration of new ideas and technologies, particularly within areas like the Digital Finance Lab, to drive continuous improvement.
• Efficiency: A drive to streamline processes and create intuitive experiences that optimize user time and reduce operational friction.

Collaboration Style:

• Cross-functional Integration: The eXD team actively collaborates with business units, product management, engineering, and other operational functions to ensure designs are aligned with strategic objectives and technical feasibility.
• Feedback Culture: An open environment for constructive feedback on designs, both within the design team and with broader stakeholder groups.
• Agile Partnership: Working closely with agile teams, participating in sprint planning, reviews, and retrospectives to ensure design is an integral part of the development lifecycle.
• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design patterns across the team and the wider organization.

📝 Enhancement Note: This section translates the company's stated values and working style into terms relevant to operations professionals, highlighting the importance of collaboration, efficiency, and a customer-centric approach within a structured, regulated environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Navigating the complexities of enterprise-level requirements, regulatory compliance, and technical limitations within a large financial institution to deliver user-centered solutions.
• Designing for Internal Users: Shifting focus from external customer-facing products to internal tools and platforms, which often have unique user needs and technical complexities (e.g., payment services).
• Adopting New Technologies: Working with emerging technologies within the Digital Finance Lab (blockchain, tokenization) requires continuous learning and the ability to translate complex concepts into user-friendly experiences.
• Integrating into a Large Organization: Understanding and navigating the internal structures, processes, and stakeholder landscape of a major bank like Lloyds Banking Group.

Learning & Development Opportunities:

• Specialized UX Training: Opportunities to deepen expertise in financial UX, payment system design, accessibility standards, and user research methodologies.
• Innovation Exposure: Direct involvement with cutting-edge projects in the Digital Finance Lab, providing exposure to blockchain, tokenization, and other future-facing financial technologies.
• Design System Contribution: The chance to influence and expand a large-scale design system, a valuable skill for any UX professional.
• Mentorship: Access to experienced design leaders and opportunities to mentor junior designers as you progress.
• Industry Engagement: Potential for attending industry conferences, workshops, and gaining certifications relevant to UX and financial technology.

📝 Enhancement Note: This section is framed to resonate with operations professionals by highlighting challenges that involve process integration, technical adoption, and stakeholder management, alongside growth opportunities that build expertise in critical operational areas like financial technology and user adoption.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex technical product or payment system you've designed. What were the key challenges, and how did you ensure user adoption and operational efficiency?" (Focus on your process, problem-solving, and impact.)
• "How do you balance the needs of internal users with stringent business requirements and regulatory compliance in financial services?" (Showcase your understanding of enterprise UX and operational constraints.)
• "Walk us through your process for designing a new feature for a payment service. How would you incorporate user feedback and ensure seamless integration with existing operational workflows?" (Demonstrate your end-to-end design thinking and operational awareness.)

Company & Culture Questions:

• "What interests you about working for Lloyds Banking Group, specifically within the Enterprise Experience Design team supporting Payment Services or the Digital Finance Lab?" (Research the company's purpose, values, and recent initiatives.)
• "How do you approach collaborating with engineers, product owners, and other stakeholders in an agile environment? Provide an example of a successful cross-functional collaboration." (Highlight your teamwork and communication skills.)
• "How do you measure the success of your designs? What metrics would you track for a payment services interface?" (Focus on quantifiable outcomes and operational impact.)

Portfolio Presentation Strategy:

• Structure is Key: For each case study, clearly articulate the problem, your role, the user research conducted, your design process and rationale, the solution, and most importantly, the impact or results achieved.
• Figma Showcase: Be prepared to share your Figma work, perhaps demonstrating a key user flow or interactive prototype. Explain your component design and how it aligns with design system principles.
• Focus on Operations Relevance: When discussing your projects, highlight how your design solutions contributed to operational efficiency, risk reduction, improved user productivity, or customer satisfaction within a business context.
• Engage Your Audience: Be ready to answer questions about your decision-making process, potential trade-offs, and how you would handle feedback or challenges.

📝 Enhancement Note: The interview preparation is geared towards a UX role but framed through the lens of operations impact, process efficiency, and stakeholder management, which are critical for operations professionals. The emphasis on Figma and case studies is standard for UX, but the context provided helps candidates tailor their responses.

📌 Application Steps

To apply for this operations-focused UX Design position:

• Submit your application through the provided link on the Lloyds Banking Group careers portal.
• Portfolio Customization: Review your portfolio and select projects that best align with the requirements for designing complex technical products, payment services, or internal enterprise tools. Tailor your case study narratives to highlight operational impact, efficiency gains, and user adoption.
• Resume Optimization: Ensure your resume clearly articulates your experience with UX design methodologies, prototyping tools (especially Figma), user research, and collaboration within cross-functional teams. Use keywords relevant to UX design, financial services, and operational efficiency.
• Interview Preparation: Practice articulating your design process and the impact of your work using the STAR method (Situation, Task, Action, Result). Prepare to discuss your approach to user research, prototyping, and stakeholder management, emphasizing how your designs solve business problems and improve operational workflows.
• Company Research: Familiarize yourself with Lloyds Banking Group's mission, values, and recent initiatives, particularly in digital transformation and customer experience. Understand their commitment to being the "best bank for customers" and how UX design contributes to this goal.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.