UX Design Sr

📍 Job Overview

Job Title: UX Designer Senior

Company: EY

Location: Recife, Pernambuco, Brazil

Job Type: Full-time

Category: UX/UI Design, Financial Services Operations

Date Posted: March 17, 2026

Experience Level: Mid-Senior (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead user experience design initiatives within the Financial Services (FSO) sector, focusing on Capital Markets, Banking, Insurance, and Asset Management clients.

• Drive end-to-end UX design processes, from deep user research and analysis to the creation of high-fidelity interactive prototypes and inclusive design solutions.

• Collaborate closely with cross-functional teams to translate complex financial service needs into intuitive and effective digital experiences.

• Uphold and champion design thinking principles, accessibility standards, and visual design best practices to enhance user engagement and satisfaction.

📝 Enhancement Note: While the title is "UX Design Sr," the provided responsibilities and experience requirements (2-3 years) suggest a mid-level to senior designer role. The focus on financial services operations (FSO) indicates a need for understanding business processes and client challenges within that domain, not just pure design execution. The role requires a blend of creative design skills and operational understanding.

📈 Primary Responsibilities

• Conduct comprehensive qualitative and quantitative user research, employing methods such as user interviews, usability testing, surveys, and heuristic evaluations to uncover user needs and pain points.

• Plan, execute, and synthesize findings from user research studies, translating complex data into actionable insights and strategic design recommendations.

• Design and develop user flows, wireframes, mockups, and high-fidelity interactive prototypes using industry-standard tools like Figma and Figjam.

• Apply principles of visual design, including typography, color theory, and visual hierarchy, to create aesthetically pleasing and user-friendly interfaces.

• Ensure designs are responsive, adaptable across various devices (desktop, tablet, mobile), and adhere to WCAG accessibility guidelines.

• Create essential UX documentation, including user personas, journey maps, service blueprints, and information architecture diagrams.

• Collaborate with product managers, developers, and business stakeholders to ensure design solutions align with business objectives and technical feasibility.

• Contribute to the development and maintenance of design systems and style guides to ensure consistency and efficiency across projects.

• Provide UX writing expertise for interface copy, ensuring clarity, conciseness, and brand alignment.

• Utilize video editing tools for creating user journey visualizations or design presentations as needed.

📝 Enhancement Note: The responsibilities have been expanded to cover the full UX lifecycle, from research planning and execution to detailed design deliverables and cross-functional collaboration, aligning with a Senior UX Designer role. Specific mention of UX writing and video editing is included as per the input.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Proficiency in Figma and Figjam for wireframing, prototyping, and collaborative design.

• Strong understanding of user-centered design principles and methodologies.

• Experience conducting user research (qualitative and quantitative) and usability testing.

• Ability to create wireframes, mockups, and interactive prototypes.

• Solid grasp of visual design principles, including typography, color theory, and layout.

• Familiarity with accessibility standards (e.g., WCAG).

• Excellent communication and interpersonal skills, with the ability to articulate design decisions clearly.

Preferred Skills:

• Knowledge of the financial services industry (Capital Markets, Banking, Insurance, Asset Management).

• Experience with UX writing and content design.

• Familiarity with video editing software.

• Experience with design systems.

• Understanding of agile development methodologies.

📝 Enhancement Note: The experience level has been refined to "Mid-Senior" based on the 2-3 years requirement. The "Required Skills" are directly extracted from the input, while "Preferred Skills" include industry-specific knowledge and related design disciplines to provide a more holistic view of a successful candidate profile.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a clear understanding of the UX design process, from problem identification and user research to solution design and iteration.

• Showcase at least 2-3 comprehensive case studies that highlight your role, challenges faced, design process, and measurable outcomes.

• Include examples of wireframes, user flows, interactive prototypes, and final UI designs.

• Present your ability to conduct and synthesize user research, including examples of personas, journey maps, or usability test findings.

Process Documentation:

• Provide evidence of structured design thinking and problem-solving methodologies applied to real-world scenarios.

• Illustrate how you have collaborated with stakeholders, developers, and product managers throughout the design lifecycle.

• Showcase your proficiency with design tools such as Figma and Figjam, including their collaborative features.

📝 Enhancement Note: This section is tailored to emphasize the practical application of UX design skills within a project context, which is standard for design roles. The focus is on demonstrating process, collaboration, and tool proficiency through a portfolio.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health and dental insurance plans.

• Life insurance coverage.

• Meal vouchers (Vale Refeição/Alimentação).

• Professional development programs and training opportunities.

• Potential for flexible work arrangements and hybrid work models.

• Access to EY's global network and resources.

• Paid time off and vacation days.

Working Hours:

• Standard full-time working hours, typically 40 hours per week, with potential for flexibility depending on project needs and team collaboration.

📝 Enhancement Note: Salary is estimated based on typical market rates for a Senior UX Designer in Brazil, specifically in a major city like Recife, within the consulting industry. Benefits are standard for large professional services firms like EY. Working hours are assumed to be standard full-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services, specifically Consulting within Financial Services. EY operates globally, providing assurance, tax, transaction, and advisory services. The Financial Services Organization (FSO) focuses on clients in Capital Markets, Banking, Insurance, and Asset Management.

Company Size: EY is one of the largest professional services networks globally, with over 300,000 employees worldwide. This large scale offers diverse career opportunities and a robust infrastructure.

Founded: Ernst & Young was formed in 1989 by the merger of Ernst & Whinney and Arthur Young. Its roots trace back much further, with the earliest predecessor firms dating back to the mid-19th century. This long history signifies stability and established expertise.

Team Structure:

• The UX Designer Senior will likely be part of the FSO's digital transformation or advisory services team, working within project-based teams.

• Reporting structure will typically involve a direct line to a UX Lead, Design Manager, or Project Manager, with matrixed reporting for specific client engagements.

Methodology:

• EY's approach often involves a blend of design thinking, agile methodologies, and client-specific frameworks to deliver innovative solutions.

• Data-driven decision-making is crucial, utilizing market research, client data, and user feedback to inform design strategies.

• Emphasis on collaboration, continuous improvement, and client-centric solutions.

Company Website: https://www.ey.com/pt_br

📝 Enhancement Note: Company culture and structure are inferred from EY's global reputation as a Big Four professional services firm, with a specific focus on their FSO division and typical project-based team dynamics in consulting.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, indicating a level of expertise and autonomy beyond junior or mid-level positions. It requires the ability to lead design initiatives, mentor junior designers, and contribute strategically to project success. The role is crucial for enhancing client-facing digital products and internal operational tools.

Reporting Structure: The Senior UX Designer will report to a Design Lead or Project Manager within the FSO practice. They will be part of project teams, collaborating extensively with business analysts, developers, and client representatives. Guidance and mentorship are expected from senior leadership.

Operations Impact: The UX Designer's work directly impacts operational efficiency and client satisfaction within financial services. By creating intuitive interfaces for complex financial platforms or internal tools, they streamline workflows, reduce errors, improve data accuracy, and enhance user adoption, ultimately contributing to EY's clients' business performance and EY's reputation for delivering high-quality digital solutions.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX within financial services, such as financial data visualization, regulatory compliance UX, or user research for complex enterprise systems.

• Leadership Development: Progress to a UX Lead, Design Manager, or Principal UX Designer role, managing teams, strategic projects, and client relationships.

• Skill Enhancement: Acquire new skills in areas like service design, UX strategy, advanced prototyping, or emerging technologies (AI/ML in UX). EY's internal training and global network provide ample opportunities for continuous learning.

• Cross-functional Mobility: Transition into related roles like Product Management, Business Analysis, or Digital Strategy within EY.

📝 Enhancement Note: This analysis focuses on the career trajectory and impact specific to a Senior UX Designer within a large consulting firm like EY, emphasizing the blend of design leadership and operational relevance in the financial services sector.

🌐 Work Environment

Office Type: EY operates with a hybrid work model, meaning the role is primarily based in an EY office in Recife, with flexibility for remote work on certain days. The office environment is designed to foster collaboration, innovation, and client engagement.

Office Location(s): The role is based in Recife, Pernambuco, Brazil. The specific office address is provided in the job listing (51020-280). This location serves as a hub for client engagements and internal team activities within the region.

Workspace Context:

• Collaborative Spaces: Offices are equipped with meeting rooms, project spaces, and common areas designed for team collaboration, workshops, and client presentations.

• Technology & Tools: Access to modern workstations, high-speed internet, and essential design software (Figma, Figjam, etc.) is standard. EY also provides robust IT support and access to a wide range of digital tools for communication and project management.

• Team Interaction: Opportunities for regular face-to-face interaction with colleagues, fostering a strong sense of team cohesion and facilitating spontaneous problem-solving and knowledge sharing.

Work Schedule:

• The standard work schedule is typically Monday to Friday, aligning with business hours in Brazil (America/Recife timezone). However, some flexibility may be offered based on project deadlines, client needs, and team agreements, reflecting EY's commitment to work-life balance.

📝 Enhancement Note: The work environment description is based on typical practices of large consulting firms like EY, emphasizing a hybrid model and collaborative office spaces.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will review applications and conduct a brief phone screen to assess basic qualifications and cultural fit.

• Technical Interview/Portfolio Review: A dedicated interview with UX Leads or Senior Designers to discuss your portfolio, design process, problem-solving skills, and experience with specific tools like Figma. Be prepared to walk through your case studies in detail.

• Case Study Challenge: You may be asked to complete a design exercise or a take-home challenge to assess your skills in a practical scenario. This could involve analyzing a problem, sketching solutions, or creating a prototype.

• Team/Stakeholder Interviews: Interviews with potential team members (developers, business analysts) and project stakeholders to evaluate collaboration style, communication skills, and understanding of business context.

• Final Interview: A conversation with a senior leader (e.g., Partner, Director) to discuss strategic thinking, leadership potential, and overall fit with EY's values and culture.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best represent your skills and experience, particularly those relevant to financial services or complex digital products.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process you followed (research, ideation, prototyping, testing), the tools you used, the challenges you overcame, and the final outcomes/impact. Use visuals effectively.

• Highlight Process: Emphasize your thought process, decision-making rationale, and how you incorporated user feedback and business requirements.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores).

• Accessibility and Responsiveness: Clearly demonstrate how you considered accessibility and responsive design principles in your work.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge. Ask clarifying questions if needed.

• Time Management: Allocate your time wisely for research, ideation, design, and presentation preparation.

• Focus on Process: Even if you can't complete a fully polished design, clearly articulate your approach, assumptions, and next steps.

• Presentation Skills: Practice presenting your work concisely and persuasively, anticipating potential questions from the interviewers.

📝 Enhancement Note: This section is designed to provide actionable advice for candidates applying to UX roles, focusing on portfolio presentation, interview preparation, and understanding the typical interview stages at a firm like EY.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaborative design workflows. Proficiency is a must for this role.

• Figjam: Used for brainstorming, mind mapping, user flow creation, and collaborative ideation sessions.

• Adobe Creative Suite (Photoshop, Illustrator): Potentially useful for image editing, asset creation, and visual design tasks.

Analytics & Reporting:

• Google Analytics / Adobe Analytics: Familiarity with web analytics tools to understand user behavior and track website performance metrics.

• Hotjar / Crazy Egg: Tools for heatmaps, session recordings, and user feedback to gain qualitative insights into user interactions.

• Tableau / Power BI (Basic understanding): Awareness of data visualization tools may be beneficial for understanding and interpreting user data and performance dashboards.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding how UX design impacts CRM usability and data input processes within financial institutions.

• Project Management Tools (e.g., Jira, Asana, Trello): Experience using these tools for task management, sprint planning, and collaboration with development teams.

• Collaboration Platforms (e.g., Microsoft Teams, Slack): Proficiency in using these tools for communication and team coordination.

📝 Enhancement Note: This section lists common tools used in UX design and related fields, with a particular emphasis on Figma, as specified in the job description. It also includes tools relevant to understanding user behavior and collaborating with development teams.

👥 Team Culture & Values

Operations Values:

• Client Focus: A commitment to understanding and exceeding client expectations is paramount, driving the delivery of impactful and valuable solutions.

• Collaboration: Strong emphasis on teamwork, open communication, and leveraging diverse perspectives to achieve shared goals.

• Excellence: A drive for high-quality work, continuous improvement, and delivering innovative solutions that set industry standards.

• Integrity: Upholding the highest ethical standards in all interactions and professional conduct.

• Inclusion: Fostering a diverse and inclusive environment where everyone feels valued, respected, and empowered to contribute their best.

Collaboration Style:

• Cross-functional Integration: Actively working with diverse teams, including business analysts, developers, project managers, and client representatives, to ensure a holistic approach to problem-solving.

• Feedback Culture: Encouraging constructive feedback exchange to refine designs and processes, fostering continuous learning and improvement.

• Knowledge Sharing: Proactively sharing insights, best practices, and lessons learned across teams and projects to elevate collective expertise.

📝 Enhancement Note: These values and collaboration styles are typical for large professional services firms like EY, focusing on client success, teamwork, and ethical conduct, tailored to the context of operations within the FSO.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Financial Systems: Understanding and designing for intricate processes and regulations within the financial services sector can be challenging. This requires a steep learning curve and strong analytical skills.

• Balancing User Needs with Business Constraints: Effectively advocating for user needs while aligning with business objectives, technical limitations, and project deadlines requires strong negotiation and communication skills.

• Rapidly Evolving Technology: Keeping pace with advancements in UX technology, design tools, and user expectations in the digital landscape requires continuous learning and adaptation.

• Cross-Cultural Collaboration: Working with diverse teams and clients across different geographies can present communication and cultural nuances that need to be managed effectively.

Learning & Development Opportunities:

• Specialized Training: Access to EY's extensive internal training programs, workshops, and online courses focused on UX, design thinking, financial services, and emerging technologies.

• Industry Certifications: Opportunities to pursue relevant certifications in UX design, Agile methodologies, or specific industry domains.

• Mentorship Programs: Benefit from mentorship by senior designers and leaders within EY, providing guidance on career development and skill enhancement.

• Global Exposure: Work on international projects and collaborate with global teams, broadening your perspective and experience.

📝 Enhancement Note: Challenges and growth opportunities are framed specifically for a Senior UX Designer role within a global consulting firm, highlighting industry-specific complexities and the robust development resources available.

💡 Interview Preparation

Strategy Questions:

• "Describe a challenging UX project you worked on. What was the problem, your approach, and the outcome?" (Focus on your process, problem-solving, and ability to quantify impact.)

• "How do you balance user needs with business requirements and technical constraints?" (Showcase your ability to negotiate and find optimal solutions.)

• "How do you stay updated with the latest UX trends and technologies?" (Demonstrate your commitment to continuous learning.)

Company & Culture Questions:

• "Why EY, and why this role within our FSO practice?" (Research EY's values, recent projects, and how your skills align with the FSO's goals.)

• "How do you approach collaboration with developers and business stakeholders?" (Provide examples of successful cross-functional teamwork.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, your solutions, and the results. Use a consistent structure.

• Emphasize Your Contribution: Clearly articulate what you did, the decisions you made, and the rationale behind them.

• Visual Storytelling: Use high-quality visuals (wireframes, mockups, prototypes, user flows) to illustrate your points.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, research methods, and problem-solving techniques.

• Showcase Tool Proficiency: Be ready to discuss your experience with Figma and other relevant tools.

📝 Enhancement Note: Interview preparation advice is tailored to a Senior UX Designer role in consulting, focusing on strategy, process, and the specific demands of the financial services sector, along with portfolio presentation best practices.

📌 Application Steps

To apply for this UX Design Senior position:

• Submit your application through the EY Careers portal via the provided job link.

• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features projects that demonstrate your end-to-end UX process, problem-solving skills, and proficiency with Figma. Tailor your case studies to highlight any relevant experience in financial services or complex digital product design.

• Resume Optimization: Update your resume to clearly articulate your 2-3 years of UX design experience, specific accomplishments, and proficiency in key skills like user research, wireframing, prototyping, and Figma. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, project outcomes, and answers to common UX interview questions. Prepare to present your portfolio confidently and discuss your approach to user-centered design and accessibility.

• Company Research: Familiarize yourself with EY's mission, values, and recent work in the Financial Services sector. Understand how the FSO division supports its clients and how your role contributes to that mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.