UX Design - Pleno

📍 Job Overview

Job Title: UX Design - Pleno

Company: EY

Location: Rio de Janeiro, Rio de Janeiro, Brazil

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: March 03, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive the end-to-end user experience design process, from user research to high-fidelity prototyping, ensuring intuitive and engaging digital solutions.

• Apply rigorous user research methodologies, including qualitative and quantitative studies, to deeply understand user needs and behaviors.

• Leverage advanced design tools like Figma to create detailed wireframes, mockups, and interactive prototypes that effectively communicate design concepts.

• Champion accessibility and responsive design principles, ensuring digital products are inclusive and perform optimally across all devices and platforms.

• Collaborate with cross-functional teams to translate user insights and business requirements into innovative and impactful design solutions.

📝 Enhancement Note: This role is specifically for a UX Designer at the "Pleno" level, which typically translates to a mid-level position with 2-5 years of experience in Brazil. The focus on a major financial institution in Brazil suggests a need for robust, scalable, and secure design solutions.

📈 Primary Responsibilities

• Conduct comprehensive user research, employing qualitative methods like interviews and surveys, and quantitative methods such as analytics review, to uncover user needs, pain points, and motivations.

• Plan, execute, and analyze usability testing sessions to identify design flaws and areas for improvement, iterating on designs based on user feedback.

• Develop detailed user personas and user journey maps to articulate target user profiles and map out their interactions with digital products.

• Create and present user-centered design documentation, including wireframes, mockups, and high-fidelity prototypes, using industry-standard tools like Figma for stakeholder alignment and development handoff.

• Apply visual design principles, including typography, color theory, and layout, to create aesthetically pleasing and brand-consistent user interfaces.

• Ensure designs adhere to accessibility standards (e.g., WCAG) and are responsive, adapting seamlessly to various screen sizes and devices.

• Collaborate closely with product managers, developers, and other stakeholders to ensure design feasibility and successful implementation of UX/UI solutions.

• Contribute to the development and maintenance of design systems, ensuring consistency and scalability across multiple digital products.

• Participate in agile development cycles, providing design support and iterating on designs as needed based on sprint reviews and evolving project requirements.

• Document design decisions, rationale, and user flows to facilitate knowledge sharing and maintain design integrity throughout the product lifecycle.

📝 Enhancement Note: The responsibilities listed go beyond basic design tasks, emphasizing a strategic approach to UX research, data analysis, and stakeholder communication, which is characteristic of a mid-level UX designer role in a large consulting firm like EY. The mention of "transforming research into innovative solutions" and impact on the user journey highlights a focus on tangible business outcomes.

🎓 Skills & Qualifications

Education: Bachelor's degree or ongoing studies in Design, Marketing, Technology, Computer Science, Human-Computer Interaction, or a related field.

Experience: Minimum of 2-5 years of professional experience in User Experience (UX) Design, UI Design, or Product Design, with a proven track record of designing and delivering successful digital products.

Required Skills:

• Proven experience in conducting qualitative and quantitative user research (e.g., user interviews, surveys, focus groups).

• Expertise in applying usability testing methodologies to gather user feedback and identify design improvements.

• Proficiency in using Figma for wireframing, mockups, and creating high-fidelity interactive prototypes.

• Strong understanding of UI design principles, including layout, typography, color theory, and visual hierarchy.

• Experience in developing user personas, user journeys, and customer experience maps.

• Knowledge of responsive design principles and best practices for adapting interfaces across different devices.

• Familiarity with accessibility standards, such as WCAG (Web Content Accessibility Guidelines).

• Ability to analyze and synthesize complex data to generate actionable insights and inform design decisions.

• Excellent communication and presentation skills, with the ability to articulate design rationale and user insights to diverse stakeholders.

Preferred Skills:

• Familiarity with design systems and experience contributing to their development or maintenance.

• Knowledge of product management principles and the product development lifecycle.

• Experience with FigJam or similar collaborative whiteboarding tools.

• Basic understanding of HTML, CSS, and JavaScript to better collaborate with developers.

• Experience in the financial services industry or with complex enterprise-level applications.

• Basic English proficiency for communication with global teams or resources.

📝 Enhancement Note: The emphasis on Figma, WCAG, and Agile methodologies aligns with current industry standards for UX roles. The "Pleno" designation in Brazil typically implies a need for independent work and the ability to mentor junior designers, hence the emphasis on comprehensive research and stakeholder management skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX/UI design projects that demonstrate a strong understanding of user-centered design principles.

• Projects should highlight your process, including problem definition, user research findings, ideation, wireframing, prototyping, and final UI design.

• Clearly articulate your role and contributions within each project, especially if it was a team effort.

• Include case studies that detail the challenges faced, the methodologies employed, and the impact of your design solutions, ideally with quantifiable results.

Process Documentation:

• Examples of detailed user research plans, including objectives, methodologies, and participant recruitment strategies.

• Documentation of user journey maps, empathy maps, and personas that informed design decisions.

• Wireframes, user flows, and interactive prototypes demonstrating the evolution of a design from concept to a high-fidelity solution.

• Case studies that clearly outline the problem, your approach, the design solutions, and the outcomes or lessons learned.

• Evidence of how you incorporated user feedback and usability testing results into design iterations.

📝 Enhancement Note: For a UX Design role at a firm like EY, a portfolio is critical. It's not just about the final visuals, but the depth of the user research, the clarity of the problem-solving process, and the ability to articulate the impact of the design. Demonstrating experience with enterprise-level financial solutions would be a significant plus.

💵 Compensation & Benefits

Salary Range: For a UX Design - Pleno role in Rio de Janeiro, Brazil, with 2-5 years of experience, the estimated salary range is R$ 6,500 to R$ 9,500 per month. This estimate is based on industry benchmarks for mid-level UX designers in major Brazilian cities, considering the cost of living and the specialized skill set required.

Benefits:

• Comprehensive health and dental insurance plans.

• Life insurance coverage.

• Meal vouchers (Vale Refeição) and/or food vouchers (Vale Alimentação).

• Professional development programs and continuous learning opportunities.

• Opportunities for career advancement within a global organization.

• Participation in EY's culture of diversity and inclusion, including employee resource groups.

• Access to well-being programs and initiatives.

• Potential for performance-based bonuses.

• Paid time off and vacation days according to Brazilian labor laws.

Working Hours: The standard working hours for this on-site role are approximately 40 hours per week, typically Monday to Friday, aligning with standard business operations in Brazil.

📝 Enhancement Note: Salary ranges for "Pleno" roles in Brazil can vary significantly by city and company size. This estimate is based on general market data for experienced UX designers in a major metropolitan area like Rio de Janeiro. EY, as a large multinational, usually offers a competitive benefits package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (Consulting, Assurance, Tax, Strategy, and Transactions). EY operates across various sectors, including Financial Services, Technology, Media, and Entertainment, providing a broad spectrum of consulting and advisory services.

Company Size: EY is a global leader in professional services, employing over 300,000 people worldwide. The Brazilian operations are substantial, forming a significant part of the Americas region. This large scale means opportunities for diverse projects and career paths.

Founded: Ernst & Young was formed in 1989 through the merger of Ernst & Whinney and Arthur Young. The firm has a long history of innovation and client service, adapting to evolving market needs.

Team Structure:

• The UX Design team likely operates within EY's digital transformation or technology consulting practice.

• Team members may specialize in different areas of UX/UI design, research, or strategy.

• The structure often involves project-based teams, where UX designers collaborate closely with consultants, project managers, business analysts, and developers.

Methodology:

• EY emphasizes a data-driven approach to problem-solving and client solutions.

• Design thinking methodologies are often integrated into client engagements to foster innovation and user-centricity.

• Project delivery typically follows agile or hybrid methodologies, requiring flexibility and adaptability from design teams.

• A strong focus on client collaboration and co-creation is a hallmark of EY's consulting approach.

Company Website: https://www.ey.com/pt_br/careers

📝 Enhancement Note: EY's culture is professional, client-focused, and emphasizes continuous learning and global collaboration. For a UX designer, this means working on diverse client challenges, often with tight deadlines, and requiring strong communication and adaptability. The "Pleno" level implies contributing significantly to project success and potentially mentoring junior team members.

📈 Career & Growth Analysis

Operations Career Level: This "Pleno" (mid-level) UX Designer role is positioned to contribute significantly to project execution and design strategy. You will be expected to work independently on defined tasks, translate complex requirements into user-friendly designs, and collaborate effectively with cross-functional teams. This level is crucial for developing specialized UX skills and gaining exposure to diverse industries and client challenges.

Reporting Structure: You will likely report to a UX Lead, Design Manager, or a senior consultant overseeing digital projects. The role involves close collaboration with product managers, business analysts, developers, and client stakeholders. The reporting structure will be project-dependent, often matrixed within EY's practice areas.

Operations Impact: As a UX Designer, your impact will be measured by the effectiveness and usability of the digital products you help create for EY's clients. This includes improving user satisfaction, increasing conversion rates, streamlining complex processes, and ultimately contributing to the client's business objectives and EY's reputation for delivering high-quality digital solutions.

Growth Opportunities:

• Specialization: Develop deep expertise in specific UX areas like user research, interaction design, information architecture, or accessibility.

• Leadership: Progress to Senior UX Designer, UX Lead, or Design Manager roles, taking on more responsibility for project strategy, team management, and client relationships.

• Consulting Skills: Enhance consulting capabilities, client management, and strategic thinking through exposure to diverse client projects and industries.

• Global Mobility: Leverage EY's global network for potential international assignments or collaborations.

• Continuous Learning: Access EY's extensive training programs, certifications, and knowledge-sharing platforms to stay updated on the latest UX trends and technologies.

📝 Enhancement Note: The consulting environment at EY offers a unique growth trajectory. Mid-level designers are expected to develop not only their design craft but also their business acumen and client-facing skills, paving the way for leadership roles within the firm or specialized expert tracks.

🌐 Work Environment

Office Type: EY offices are typically modern, professional, and designed to foster collaboration. This role is on-site, meaning you will work from one of EY's offices in Rio de Janeiro. The environment is likely to include open-plan workspaces, meeting rooms, and areas for focused work.

Office Location(s): The specific office location will be in Rio de Janeiro, likely in a well-established business district, providing accessibility for local commuters. The address provided is CEP 22250-040, which corresponds to areas like Botafogo or Flamengo, known business and residential hubs.

Workspace Context:

• Collaborative Spaces: The office will feature meeting rooms equipped for presentations and collaborative work sessions, essential for design reviews and client interactions.

• Technology Infrastructure: Access to robust IT infrastructure, high-speed internet, and necessary software licenses for design tools will be provided.

• Team Interaction: Opportunities to engage with a diverse range of professionals within EY, including other designers, consultants, and business leaders, fostering a dynamic learning environment.

Work Schedule: The typical work schedule is Monday to Friday, approximately 40 hours per week. However, consulting roles can sometimes require flexibility to meet client deadlines or project needs, which may involve occasional extended hours or weekend work, though this is less common for a "Pleno" UX role compared to more senior consulting positions.

📝 Enhancement Note: Working on-site at a major consulting firm like EY means being part of a professional, fast-paced environment. The emphasis is on client delivery and collaboration, with offices designed to support both focused individual work and dynamic team interactions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Technical Interview / Portfolio Review: This is a critical stage where you'll present your portfolio. Be prepared to walk through 2-3 key projects, detailing your design process, research methodologies, problem-solving approach, and the impact of your work. Expect questions about your experience with Figma, user research, and handling design challenges.

• Behavioral Interview: Expect questions designed to assess your soft skills, such as teamwork, communication, problem-solving, adaptability, and how you handle pressure or feedback. Questions will focus on your experience working in teams and with stakeholders.

• Case Study/Design Challenge (Potential): Some roles may include a take-home design exercise or an on-the-spot problem-solving task to evaluate your design thinking and practical skills.

• Final Interview: This may involve meeting with a hiring manager or a senior member of the UX team to discuss your fit with the team and the company culture.

Portfolio Review Tips:

• Curate Wisely: Select projects that best showcase your skills in user research, problem-solving, and UI design. Prioritize quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your role, your process, the challenges you faced, your solutions, and the outcomes. Use visuals effectively.

• Highlight Process: Emphasize your research, ideation, and iteration stages. Show how you arrived at your final design.

• Quantify Impact: If possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, reduced user errors).

• Be Ready for Questions: Anticipate questions about your design decisions, how you handle feedback, and your experience with specific tools and methodologies.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, ensure you understand the user needs and business goals.

• Structure Your Approach: Outline your steps logically, from research and ideation to wireframing and prototyping.

• Focus on User-Centricity: Demonstrate how your design decisions are driven by user needs and research insights.

• Communicate Clearly: Present your work and rationale concisely and effectively, as if you were presenting to a client.

📝 Enhancement Note: For a consulting firm like EY, the interview process is rigorous and aims to assess not just design skills but also the ability to operate within a client-facing, project-driven environment. A strong, well-documented portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration. Proficiency is a must.

• FigJam: Likely used for brainstorming, user flow mapping, and collaborative ideation sessions.

• Adobe Creative Suite (Photoshop, Illustrator): May be used for asset creation, image editing, and graphic design elements.

• Sketch / Adobe XD: While Figma is primary, familiarity with other industry-standard design tools can be beneficial.

Analytics & Reporting:

• Google Analytics / Adobe Analytics: Understanding how to interpret user behavior data from these platforms to inform design decisions.

• User Testing Platforms: Tools like UserTesting.com, Lookback, or Maze for conducting remote usability tests and gathering feedback.

• Survey Tools: Platforms like SurveyMonkey, Typeform, or Google Forms for quantitative user research.

CRM & Automation:

• While not direct UX tools, an understanding of how CRM systems (e.g., Salesforce) and marketing automation platforms impact user journeys and data collection can be advantageous.

• Familiarity with project management tools like Jira, Asana, or Trello for collaborating with development teams.

📝 Enhancement Note: The emphasis on Figma is a strong indicator of the primary toolset. Understanding how UX design integrates with analytics and project management tools is key for effective collaboration within a corporate environment like EY.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding the highest standards of ethics and professionalism in all client interactions and design work.

• Collaboration: Working effectively with diverse teams and stakeholders to achieve shared goals.

• Excellence: Striving for the highest quality in all deliverables and continuously seeking ways to improve.

• Inclusion: Fostering a diverse and inclusive environment where all voices are heard and valued.

• Impact: Focusing on delivering tangible business value and measurable outcomes for clients through innovative solutions.

Collaboration Style:

• Client-Centric: A strong focus on understanding client needs and delivering solutions that meet their business objectives.

• Team-Oriented: Emphasis on cross-functional teamwork, where designers work closely with consultants, developers, and project managers.

• Data-Informed: Decisions are generally supported by data and user research, fostering a culture of evidence-based design.

• Agile & Iterative: A willingness to adapt to changing project requirements and iterate on designs based on feedback and new insights.

📝 Enhancement Note: EY's values are deeply embedded in its culture. For a UX designer, this means being professional, client-focused, and adept at collaborating within a structured, results-oriented environment. The emphasis on "building a better working world" suggests a purpose-driven approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Stakeholder Expectations: Balancing the needs of various stakeholders (clients, internal teams, users) with design best practices.

• Navigating Complex Client Environments: Adapting to different organizational cultures, technical constraints, and business priorities across diverse clients.

• Tight Deadlines and Project Demands: The consulting nature of EY means working on projects with often demanding timelines, requiring efficient workflow and prioritization.

• Translating Business Needs into User-Centric Solutions: Effectively bridging the gap between strategic business goals and intuitive user experiences.

Learning & Development Opportunities:

• Access to EY's Global Knowledge Base: Extensive resources, training modules, and expert networks covering various design disciplines and industry trends.

• Mentorship Programs: Opportunities to learn from experienced UX leaders and senior consultants within EY.

• Cross-Disciplinary Exposure: Working alongside experts in strategy, technology, data analytics, and business consulting, broadening your skill set.

• Industry Certifications: Support for obtaining relevant professional certifications in UX, design thinking, or agile methodologies.

• Innovation Labs and Workshops: Participation in internal initiatives focused on exploring new technologies and design approaches.

📝 Enhancement Note: The challenges in this role are typical of a consulting environment, emphasizing adaptability and problem-solving. The growth opportunities are significant, particularly for those looking to develop a well-rounded career in design and consulting.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced in a previous project and how you approached solving it. What was the outcome?" (Focus on your process, research, and impact.)

• "How do you prioritize user needs versus business requirements when they conflict?" (Demonstrate your ability to balance competing demands and advocate for the user.)

• "Walk us through your process for conducting user research for a new digital product." (Detail your methodologies, tools, and how you translate findings into actionable insights.)

Company & Culture Questions:

• "Why are you interested in working for EY, specifically in this UX Design role?" (Research EY's values, recent projects, and connect them to your career goals.)

• "How do you approach collaboration with developers and product managers?" (Emphasize clear communication, iterative feedback, and understanding of development constraints.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of EY and the role, then dive into your selected projects. For each project, clearly state the problem, your role, the project goals, your design process (research, ideation, testing, iteration), the final solution, and the results/impact.

• Focus on "Why": Explain the rationale behind your design decisions. Why did you choose a particular research method? Why did you design a certain element that way?

• Showcase Figma Mastery: Be prepared to discuss specific features or workflows in Figma that you utilized effectively.

• Highlight Adaptability: If possible, showcase projects that demonstrate your ability to adapt to different industries, user types, or project constraints.

📝 Enhancement Note: Preparing specific examples for behavioral and situational questions, supported by your portfolio, will be key. Demonstrating an understanding of EY's consulting model and how UX design contributes to client success will be advantageous.

📌 Application Steps

To apply for this UX Design position:

• Submit your application through the EY careers portal (link provided).

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your UX research, problem-solving, and UI design skills using Figma. Ensure each project clearly outlines the problem, your role, your process, and the outcome.

• Tailor Your Resume: Highlight keywords from the job description, such as "User Research," "Usability Testing," "Figma," "Prototyping," "Accessibility," and "Agile Methodologies." Quantify your achievements where possible.

• Prepare Your Pitch: Practice presenting your portfolio projects concisely, focusing on your process and the impact of your designs. Be ready to articulate your answers to common UX and behavioral interview questions.

• Research EY: Understand EY's mission, values, and its role in digital transformation and consulting. Familiarize yourself with their approach to client solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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