UX Design - Pleno

📍 Job Overview

Job Title: UX Design - Pleno Company: EY Location: Belo Horizonte, MG; Rio de Janeiro, RJ; Brasilia, DF; Recife, PE; São Paulo JK, SP Job Type: Full-Time Category: User Experience (UX) Design / Product Design Date Posted: 2026-01-22 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on crafting exceptional user experiences by translating user needs and business requirements into intuitive and engaging digital interfaces.
• You will be instrumental in the end-to-end UX design process, from conducting user research and analysis to creating high-fidelity prototypes and ensuring accessibility standards are met.
• This position offers the opportunity to work with cutting-edge technologies within a dynamic and creative environment, impacting a significant financial institution.
• The role requires a strong blend of research, design, and technical proficiency, with a focus on delivering user-centered solutions and driving innovation in digital products.

📝 Enhancement Note: Based on the "Pleno" designation and the detailed responsibilities, this role clearly sits at a mid-level. The emphasis on research, prototyping, and stakeholder presentations indicates a need for a candidate who can work semi-autonomously and contribute strategically to design projects. The mention of a "major financial institution" suggests a context where data security, regulatory compliance, and robust user experience are paramount.

📈 Primary Responsibilities

• Conduct User Research: Execute qualitative and quantitative research methodologies, including user interviews, surveys, and heuristic evaluations, to deeply understand user behaviors, needs, and pain points.
• Usability Testing & Analysis: Plan, conduct, and analyze results from usability testing sessions to identify areas for improvement and validate design decisions.
• Data-Driven Insights: Analyze and synthesize research data, user feedback, and performance metrics to generate actionable insights that inform design strategy and product development.
• Information Architecture & User Flows: Develop comprehensive user journeys, experience maps, and site maps to define optimal user pathways and interactions within digital products.
• Wireframing & Prototyping: Create detailed wireframes, low-fidelity to high-fidelity interactive prototypes, and mockups using tools like Figma to visualize and test design concepts.
• Visual Design & UI Consistency: Apply established visual design principles, including typography, color theory, and layout, to create aesthetically pleasing and brand-aligned user interfaces.
• Design System Contribution: Contribute to or utilize design systems to ensure consistency, scalability, and efficiency across multiple product interfaces.
• Accessibility Compliance: Ensure all designs adhere to accessibility standards, such as WCAG (Web Content Accessibility Guidelines), to create inclusive experiences for all users.
• Responsive Design: Design interfaces that adapt seamlessly across various devices, screen sizes, and resolutions, prioritizing a consistent user experience.
• Stakeholder Communication: Prepare and present UX research findings, design concepts, and prototypes to cross-functional teams and stakeholders, articulating design rationale and impact.
• Persona Development: Create and document detailed user personas based on research to represent target user groups and guide design decisions.
• Process Documentation: Maintain thorough documentation of the UX design process, including research findings, design decisions, and rationale, for knowledge sharing and future reference.

📝 Enhancement Note: The responsibilities listed are typical for a mid-level UX Designer. The emphasis on "qualitative and quantitative research," "usability testing," and "data synthesis" points to a strong research-backed design approach. The requirement to create "user journeys," "personas," and "presentations for stakeholders" highlights the need for strong communication and strategic thinking beyond just visual design.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or ongoing studies in Design, Marketing, Technology, Computer Science, Psychology, or a related field.
• Formal certifications or coursework in UX/UI design are highly regarded.

Experience:

• 2-5 years of professional experience in User Experience (UX) Design, Product Design, or a similar role, with a proven track record of contributing to digital product development.
• Experience working within agile development environments is beneficial.

Required Skills:

• UX Research Expertise: Proven ability to conduct and interpret qualitative (interviews, user testing) and quantitative (surveys, analytics) user research.
• Prototyping Proficiency: Mastery of design and prototyping tools, with a strong emphasis on Figma and FigJam. Experience with similar tools like Sketch or Adobe XD is also valuable.
• Wireframing & Mockup Creation: Skilled in translating concepts into detailed wireframes and visually polished mockups.
• User-Centered Design Principles: Deep understanding of user-centered design methodologies, interaction design, and information architecture.
• Visual Design Acumen: Strong grasp of visual design principles, including typography, color theory, layout, and hierarchy.
• Accessibility Standards: Knowledge of and experience applying accessibility guidelines such as WCAG.
• Responsive Design Implementation: Ability to design for cross-device compatibility and various screen resolutions.
• Agile Methodologies Familiarity: Understanding of agile development processes and how UX integrates into iterative product cycles.
• Stakeholder Presentation Skills: Ability to clearly articulate design decisions, research findings, and project outcomes to diverse audiences.
• Basic English Proficiency: Ability to understand documentation and communicate at a basic level in English.

Preferred Skills:

• Experience with design systems and component libraries.
• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to better inform design decisions.
• Experience in the financial services industry or with complex enterprise applications.
• Knowledge of user analytics platforms (e.g., Google Analytics, Mixpanel).
• Experience with user journey mapping and service design blueprints.

📝 Enhancement Note: The "Pleno" level (mid-level) suggests a need for practical experience and demonstrated proficiency rather than just theoretical knowledge. The specific mention of "Figma/FigJam" and "WCAG" indicates these are critical tools and standards. Basic English is noted, which is common in Brazil for roles involving international teams or documentation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Diverse Case Studies: Showcase 3-5 detailed case studies demonstrating your end-to-end UX design process, from problem definition and research to final design solutions and outcomes.
• Research & Discovery: Clearly articulate the research methods used, user insights gained, and how these findings directly influenced your design decisions.
• Problem-Solving: Highlight specific user problems or business challenges addressed and demonstrate your approach to solving them through design.
• Prototyping & Iteration: Include examples of wireframes, interactive prototypes (ideally with links to live prototypes), and explain how you iterated on designs based on feedback or testing.
• Visual Design Examples: Present examples of your UI design skills, showcasing attention to detail in typography, color, and layout.
• Impact & Metrics: Quantify the impact of your designs where possible, using metrics related to user satisfaction, task completion rates, conversion improvements, or efficiency gains.

Process Documentation:

• Workflow Clarity: Demonstrate an understanding of how to map out and document UX workflows, from initial concept to final implementation.
• Design Rationale: Your portfolio should clearly explain the "why" behind your design choices, linking them back to user needs, business goals, and research findings.
• Tool Proficiency: Showcase your ability to effectively use industry-standard tools like Figma for creating comprehensive design documentation, including user flows, personas, and wireframes.
• Collaboration Evidence: If possible, include examples or descriptions of how you collaborated with developers, product managers, and other stakeholders throughout the design process.

📝 Enhancement Note: For a UX Design role, a strong portfolio is paramount. The emphasis here is on showcasing a structured, research-driven process and the ability to articulate design decisions and their impact, which is crucial for mid-level roles. Linking to interactive prototypes is a significant advantage.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Mid-Level UX Designers in Brazil (specifically in major cities like São Paulo, Rio de Janeiro, Belo Horizonte, and Recife), the estimated annual salary range is R$ 75,000 to R$ 120,000. This can vary based on exact location, candidate experience, and specific company compensation structures.

Benefits:

• Comprehensive Health & Dental Insurance: Coverage for medical, dental, and vision care.
• Meal Vouchers (Vale Refeição/Alimentação): For daily meals and groceries.
• Transportation Assistance: Vouchers or reimbursement for commuting costs.
• Life Insurance: Financial protection for employees and their families.
• Professional Development Opportunities: Access to training, courses, certifications, and internal knowledge-sharing programs.
• Flexible Work Arrangements: While this role is on-site, EY often offers hybrid options for other roles and may provide flexibility within the on-site structure.
• Employee Assistance Programs (EAP): Support services for personal and professional well-being.
• Performance-Based Bonuses: Potential for bonuses tied to individual and company performance.
• EY's Global Network: Opportunities to collaborate with international teams and gain exposure to global projects.

Working Hours:

• Standard full-time working hours, typically 40 hours per week. Specific daily schedules may vary but are generally within standard business hours to facilitate collaboration.

📝 Enhancement Note: Salary ranges for UX Designers in Brazil can vary significantly by region and experience. São Paulo generally commands higher salaries. The provided range is an estimate for a "Pleno" (mid-level) UX Designer, reflecting typical compensation in large professional services firms. The mention of "go.ey.com/beneficios" in the job description suggests a comprehensive benefits package is a key offering.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (Consulting, Assurance, Tax, Strategy, Transactions, and Technology). EY is one of the "Big Four" accounting firms, providing a wide range of business advisory and technological services. Company Size: EY is a global organization with over 300,000 employees worldwide. The Brazilian operations are substantial, employing thousands across multiple offices. Founded: Ernst & Young was formed in 1989 by the merger of Ernst & Whinney and Arthur Young & Co. Its history dates back much further through its predecessor firms.

Team Structure:

• Cross-Functional Collaboration: UX Designers typically work within project teams composed of consultants, strategists, technology specialists, data analysts, and client-side stakeholders.
• Design Guilds/Communities of Practice: EY likely has internal communities where UX designers can share best practices, receive feedback, and stay updated on industry trends.
• Reporting Lines: Designers may report to a UX Lead, Design Manager, or a Project Manager, depending on the project structure.

Methodology:

• Client-Centric Approach: EY's work is often driven by client needs and project scopes, requiring adaptability and a focus on delivering value to external organizations.
• Data-Driven Decision Making: Emphasis on using data, research, and analytics to inform strategy and design solutions.
• Agile & Iterative Processes: Adoption of agile methodologies for project delivery, enabling flexibility and continuous improvement.
• Innovation Focus: EY invests in technology and innovation, encouraging the exploration of new tools and approaches to solve complex business problems.

Company Website: https://www.ey.com/pt_br

📝 Enhancement Note: EY's position as a global professional services firm means its culture is likely centered around client service, collaboration, expertise, and continuous learning. For a UX designer, this translates to working on diverse projects for various clients, often within complex business environments. The "Great Place to Work" recognition suggests a positive internal culture that values diversity and employee development.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level (Pleno). At this stage, you are expected to contribute independently to design projects, manage specific design tasks, and mentor junior designers. You will be involved in more complex problem-solving and client-facing interactions. Reporting Structure: You will likely report to a UX/Design Manager or a Senior UX Designer who oversees project delivery. Collaboration will be extensive with project managers, business analysts, developers, and client teams. Operations Impact: Your work will directly influence the user experience of digital products and services for EY's clients. This impact can range from improving client engagement and operational efficiency to driving digital transformation initiatives and enhancing customer satisfaction for the client organizations.

Growth Opportunities:

• Specialization: Develop expertise in specific areas of UX, such as UX research, interaction design, service design, or accessibility.
• Leadership: Progress to Senior UX Designer, UX Lead, or Design Manager roles, taking on more responsibility for project strategy, team management, and client relationships.
• Cross-Industry Exposure: Gain experience across diverse industries (e.g., finance, technology, healthcare) through EY's client portfolio.
• Global Mobility: Opportunities to work on international projects or relocate to other EY offices globally.
• Continuous Learning: Access to EY's extensive learning and development resources, including certifications, workshops, and knowledge-sharing platforms, to stay at the forefront of UX trends and technologies.

📝 Enhancement Note: The "Pleno" designation implies a trajectory toward senior roles. EY, as a large consulting firm, offers structured career paths and significant opportunities for professional development and exposure to diverse business challenges, which is highly attractive for operations and design professionals.

🌐 Work Environment

Office Type: EY operates large, modern office spaces in major Brazilian cities. These environments are typically designed to foster collaboration, innovation, and client engagement. The "On-site" work arrangement suggests regular presence in the office. Office Location(s): The role is available in Belo Horizonte, Rio de Janeiro, Brasilia, Recife, and São Paulo JK. These are major business hubs with well-equipped EY offices. Workspace Context:

• Collaborative Spaces: Offices will likely feature open-plan areas, meeting rooms, and dedicated project spaces to facilitate team collaboration and client workshops.
• Technology-Rich Environment: Access to necessary hardware, software, and high-speed internet to support design work and remote collaboration when needed.
• Professional Atmosphere: A dynamic, fast-paced environment reflecting the consulting industry, with opportunities for interaction with diverse teams and clients.

Work Schedule: Standard business hours, typically Monday to Friday, 40 hours per week. While the role is on-site, EY may offer some flexibility in daily scheduling, but consistent office presence is expected for collaboration and client interaction.

📝 Enhancement Note: Given the "On-site" requirement and EY's status as a professional services firm, the work environment will likely be professional, collaborative, and geared towards client project delivery. Expect a structured office setting with amenities to support team-based work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.
• Technical Interview/Portfolio Review: A session with UX Leads or Senior Designers to review your portfolio, discuss your design process, and assess your technical skills (Figma, research methodologies). Be prepared to walk through your case studies in detail.
• Case Study/Design Challenge: You may be given a design challenge or asked to present a detailed case study from your portfolio, focusing on your problem-solving approach, research, and rationale.
• Behavioral/Cultural Fit Interview: An interview with hiring managers or team members to evaluate your communication skills, teamwork abilities, and alignment with EY's values and culture.
• Final Interview: Potentially with a senior leader to discuss career aspirations and finalize the offer.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly define the problem, your role, the process you followed, the challenges you overcame, and the impact of your solutions.
• Show, Don't Just Tell: Use visuals (screenshots, prototypes, user flows) to illustrate your points. Provide links to interactive prototypes where possible.
• Highlight Process: Emphasize your thought process, research methodologies, and how you made design decisions. Explain the "why" behind your choices.
• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs.
• Tailor to EY: Research EY's work, client portfolio, and values. If possible, tailor your portfolio presentation to highlight relevant experience or a passion for the industries EY serves.

Challenge Preparation:

• Understand the Brief: If given a design challenge, ensure you fully understand the problem statement, constraints, and deliverables.
• Focus on Process: Even if you don't have time to create a fully polished UI, focus on demonstrating your research, ideation, and problem-solving approach.
• Communicate Your Thinking: Articulate your assumptions, decisions, and rationale clearly, whether in writing or verbally.
• Time Management: Practice completing design tasks within time limits, prioritizing key deliverables.

📝 Enhancement Note: For UX roles, the portfolio is the most critical component. Candidates should prepare to articulate their design process deeply and demonstrate how their work delivers tangible business value, aligning with EY's client-focused consulting model.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration. Mastery is expected.
• FigJam: For collaborative whiteboarding, brainstorming, and user flow mapping.
• Prototyping Tools: Including Figma's built-in prototyping capabilities, or potentially others like InVision, Axure, or Adobe XD.
• User Research Platforms: Tools for conducting remote usability tests, surveys, and interviews (e.g., UserTesting.com, SurveyMonkey, Google Forms, Lookback).

Analytics & Reporting:

• Web Analytics: Familiarity with platforms like Google Analytics, Adobe Analytics, or similar tools to understand user behavior on live products.
• Data Visualization Tools: Experience with tools like Tableau, Power BI, or even advanced Excel for analyzing and presenting research data.
• Heatmaps & Session Recording: Tools like Hotjar or FullStory can provide valuable qualitative insights into user interactions.

CRM & Automation:

• While not directly a UX tool, understanding how CRM systems (like Salesforce) and marketing automation platforms impact customer journeys can be beneficial. Exposure to how user data is managed and utilized is a plus.
• Project Management Tools: Familiarity with tools like Jira, Asana, Trello, or Monday.com for managing design tasks and collaborating within agile teams.

📝 Enhancement Note: Figma is explicitly called out as a requirement. Proficiency in this tool is non-negotiable. Familiarity with research and analytics tools is also key for a research-driven UX role.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding the highest ethical standards in client work and internal operations.
• Respect: Valuing diverse perspectives and fostering an inclusive environment where everyone feels heard and respected.
• Teamwork: Collaborating effectively across disciplines and geographies to deliver exceptional client service.
• Excellence: Driving high performance and quality in all aspects of work, striving for continuous improvement.
• Empathy: Understanding and responding to the needs of clients, colleagues, and end-users.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to work closely with consultants, IT specialists, and client teams, acting as a bridge between user needs and business/technical solutions.
• Open Communication: Encouraging transparent dialogue, constructive feedback, and knowledge sharing to foster innovation and problem-solving.
• Client-Focused: A strong emphasis on understanding client challenges and delivering solutions that provide tangible value and drive business outcomes.
• Learning Mindset: A culture that supports continuous learning, professional development, and adaptation to new technologies and methodologies.

📝 Enhancement Note: EY's stated values (Integrity, Respect, Teamwork, Excellence, Empathy) are core to its professional services identity. For a UX designer, this translates to being a reliable, collaborative, and client-focused professional who brings expertise and a commitment to quality.

⚡ Challenges & Growth Opportunities

Challenges:

• Client Demands & Shifting Priorities: Managing client expectations and adapting to frequent changes in project scope or priorities within fast-paced consulting engagements.
• Complex Business Domains: Quickly understanding and designing for diverse and often highly complex industries and business processes.
• Balancing User Needs with Business Constraints: Effectively advocating for user needs while navigating technical limitations, budget constraints, and business objectives.
• Integration with Large Organizations: Working within the structures of large client organizations, which can sometimes involve bureaucratic hurdles or slower adoption rates for new ideas.
• Remote vs. On-site Collaboration: Maximizing on-site collaboration effectiveness while potentially integrating with remote team members or clients.

Learning & Development Opportunities:

• Industry-Specific Knowledge: Deep dives into various sectors (e.g., financial services, public sector) through client projects.
• Advanced UX Techniques: Training and workshops on emerging UX methodologies, research techniques, and design tools.
• Consulting Skills: Development of client management, presentation, and strategic advisory skills.
• Leadership Development: Pathways to grow into leadership roles, managing teams and strategic initiatives.
• Certification & Accreditation: Support for obtaining relevant professional certifications.

📝 Enhancement Note: The challenges are typical for a consulting environment, emphasizing adaptability, strong communication, and problem-solving under pressure. The growth opportunities are significant, leveraging EY's global reach and structured development programs.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to balance conflicting stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your negotiation, research, and decision-making process.)
• "Describe a complex UX challenge you faced in a previous project. Walk me through your process for understanding the problem, developing solutions, and measuring success." (Highlight your methodology, problem-solving skills, and impact.)
• "How do you stay current with the latest UX trends and technologies, and how do you incorporate them into your work?" (Demonstrate a proactive learning mindset.)
• "Imagine you're tasked with redesigning a core feature for a financial app. What would be your first steps, and what key considerations would you prioritize?" (Showcase your strategic approach and understanding of user-centered design in a relevant context.)

Company & Culture Questions:

• "What interests you about EY and this specific UX Design role?" (Research EY's values, recent projects, and how your skills align.)
• "How do you approach collaboration with cross-functional teams, particularly with developers and business analysts?" (Emphasize communication, empathy, and teamwork.)
• "Describe a situation where you received constructive criticism on your design. How did you handle it, and what did you learn?" (Showcase receptiveness to feedback and a growth mindset.)

Portfolio Presentation Strategy:

• Concise & Focused: Select 2-3 of your strongest, most relevant case studies.
• Start with the Problem: Clearly articulate the user problem or business goal.
• Detail Your Process: Explain your research methods, ideation, and design iterations.
• Showcase Your Solutions: Use visuals of wireframes, mockups, and prototypes.
• Highlight Impact: Quantify results and outcomes whenever possible.
• Explain Your Role: Be clear about your specific contributions, especially if it was a team project.
• Be Prepared for Q&A: Anticipate questions about your decisions, challenges, and alternatives considered.

📝 Enhancement Note: Interview preparation for UX roles at consulting firms like EY requires a strong emphasis on process, stakeholder management, and the ability to articulate the business value of design decisions. Candidates should be ready to defend their choices with data and user insights.

📌 Application Steps

To apply for this UX Design position:

• Submit your application through the EY Careers portal via the provided link.
• Curate Your Portfolio: Select 2-3 of your strongest UX case studies that best demonstrate your end-to-end design process, research capabilities, and problem-solving skills. Ensure they are well-documented and visually presentable.
• Tailor Your Resume/CV: Highlight keywords from the job description, emphasizing your experience with Figma, user research, prototyping, accessibility, and agile methodologies. Quantify achievements where possible.
• Prepare Your Portfolio Presentation: Practice walking through your selected case studies, focusing on storytelling, clear articulation of your process, and the impact of your designs. Be ready to share live prototypes if available.
• Research EY: Familiarize yourself with EY's services, industry focus, and company values. Understand how UX design contributes to their consulting offerings and client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.