UX Design Executive Director

📍 Job Overview

Job Title: UX Design Executive Director

Company: JPMorgan Chase & Co.

Location: New York, NY, United States

Job Type: Full Time

Category: User Experience (UX) Design / Product Design Leadership

Date Posted: 2026-05-04

Experience Level: 10+ Years (Executive Level)

Remote Status: On-site

🚀 Role Summary

• Lead and strategize user experience (UX) design initiatives for the Mass Affluent Branded Card division, driving innovation in user journeys and product offerings.

• Spearhead a team of talented UX designers, fostering a culture of collaboration, mentorship, and professional development to deliver exceptional design outcomes.

• Champion inclusive design principles and accessibility standards across all product development, ensuring a user-centric approach for a diverse global audience.

• Leverage data fluency and key performance metrics to inform strategic design decisions, optimize user experiences, and drive business objectives within the financial services sector, specifically credit cards.

📝 Enhancement Note: This role is at an Executive Director level, signifying a senior leadership position responsible for strategic direction, team management, and significant impact on product development within a major financial institution. The focus on "Mass Affluent Branded Card" indicates a specialized area within the credit card industry, requiring deep understanding of consumer financial behaviors and product strategies for this demographic.

📈 Primary Responsibilities

• Develop and implement comprehensive user experience strategies aligned with business objectives for the Mass Affluent Branded Card portfolio, leveraging expertise in interaction design and information architecture.

• Lead, mentor, and inspire a team of experience designers, cultivating a collaborative environment and promoting professional growth through effective coaching and performance management.

• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies (including AI tools) to maintain a competitive edge and a user-centric approach.

• Design and implement methods to incorporate insights from key performance metrics and data analysis, using data fluency to inform decision-making and optimize user experiences for diverse customer segments.

• Build and maintain strong relationships with key stakeholders across business, product, and technology teams to influence decisions and champion user-centered design principles organization-wide.

• Partner with business, product, and tech teams to define and launch best-in-industry card products and capabilities, ensuring seamless integration of user experience.

• Create and scale Customer Experience (CX) systems and frameworks across various card portfolios to ensure consistency and quality.

📝 Enhancement Note: The responsibilities clearly indicate a strategic leadership role. The emphasis on "scaling CX systems" and "partnering with business, product, and tech teams" highlights the operational integration expected. The mention of "AI tools" suggests a forward-thinking approach to design technology.

🎓 Skills & Qualifications

Education: While not explicitly stated, an Executive Director role in UX Design typically requires a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field, or equivalent practical experience.

Experience: 7+ years of professional experience in user experience design, with a strong emphasis on interaction design and information architecture.

Required Skills:

• Advanced skills in visual design, storyboarding, and data fluency for creating compelling digital product elements.

• Proven leadership experience in guiding and mentoring diverse teams of experience designers, fostering collaboration and professional growth.

• Demonstrated success in applying inclusive design principles and accessibility guidelines (e.g., WCAG) to create experiences for diverse user groups.

• Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices.

• Experience designing and building with AI tools.

• Experience in the financial services industry, with a preference for credit card product design.

Preferred Skills:

• Experience launching net-new products in highly regulated environments.

• Experience leading design for e-commerce platforms, benefits platforms, or financial tools.

• Familiarity with Agile development methodologies and cross-functional team collaboration.

📝 Enhancement Note: The "7+ years" requirement, combined with the "Executive Director" title, implies a need for deep expertise and a track record of significant accomplishments, likely closer to 10+ years of experience for a candidate to be competitive. The specific mention of AI tools and financial services/credit cards is crucial for tailoring applications.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate significant leadership in UX design strategy and execution for complex digital products, preferably within financial services.

• Showcase case studies detailing successful product launches or significant enhancements driven by your team's design efforts, emphasizing ROI and user adoption.

• Include examples of how data fluency and performance metrics informed design decisions and led to measurable improvements in user experience and business outcomes.

• Present evidence of experience in developing and scaling CX systems or design frameworks across multiple product lines or portfolios.

Process Documentation:

• Provide examples of user research methodologies and how insights were translated into actionable design strategies.

• Illustrate experience in defining and optimizing design workflows, from ideation and prototyping to testing and implementation.

• Showcase how collaboration processes were established with product management, engineering, and business stakeholders to ensure successful product delivery.

• Detail experience in establishing and maintaining design quality standards and best practices within a team environment.

📝 Enhancement Note: For an Executive Director role, a portfolio should not just showcase individual design work but demonstrate strategic thinking, team leadership, and impact on business outcomes. It should reflect the ability to manage complex systems and processes at scale within a regulated industry.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for an Executive Director of UX Design in New York City at a major financial institution like JPMorgan Chase, the estimated salary range is between $180,500 and $260,000 per year. This range accounts for the executive level, extensive experience required, and the high cost of living in New York.

Benefits:

• Comprehensive health care coverage (medical, dental, vision).

• On-site health and wellness centers to support employee well-being.

• Robust retirement savings plan (e.g., 401(k) with company match).

• Backup childcare services to support work-life balance.

• Tuition reimbursement for continued education and professional development.

• Mental health support programs and resources.

• Financial coaching and advisory services.

• Potential for performance-based bonuses and equity (as indicated in the job description).

Working Hours: Typically 40 hours per week, with potential for extended hours during critical project phases or for executive-level responsibilities. The role is on-site, requiring consistent presence in the New York office.

📝 Enhancement Note: The salary range is an estimate based on provided AI data and market research for similar roles in New York City. JPMorgan Chase is known for offering a competitive compensation and benefits package, especially for senior leadership positions. The inclusion of performance-based pay and equity is typical for executive roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking, Credit Cards, Investment)

Company Size: Large Enterprise (JPMorgan Chase is one of the world's largest banks with over 300,000 employees globally). This size implies a structured environment with extensive resources, established processes, and significant cross-functional collaboration opportunities.

Founded: 2000 (through the merger of Chase Manhattan Corporation and J.P. Morgan & Co.), with predecessor companies dating back to 1799. This long history signifies stability, a deep understanding of financial markets, and a culture that has evolved with industry changes.

Team Structure:

• The UX Design Executive Director will lead a team within the Mass Affluent Branded Card division, likely part of a larger Digital or Product organization.

• The reporting structure will be hierarchical, with the Executive Director reporting to a VP or SVP level executive, and managing a team of Senior UX Designers, UX Designers, and potentially UX Researchers or Content Strategists.

Methodology:

• JPMorgan Chase likely employs a combination of Agile and Waterfall methodologies, adapted for a large, regulated financial institution.

• Data analysis and insights are critical for informing design decisions, especially in the credit card and consumer banking sectors.

• Workflow planning and optimization are key to managing complex product development cycles and ensuring regulatory compliance.

• Automation and efficiency practices are increasingly important, particularly with the integration of AI and digital transformation initiatives.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: Working within a large financial institution like JPMorgan Chase means operating within a highly regulated environment. This often translates to a more structured, process-driven, and data-intensive approach to design and product development compared to smaller tech companies.

📈 Career & Growth Analysis

Operations Career Level: Executive Director (Senior Leadership). This level signifies a critical role responsible for setting strategic vision, managing significant teams and budgets, and having a direct impact on the company's success in a specific domain (Mass Affluent Branded Card UX). It's a position that requires not only deep functional expertise but also strong business acumen and leadership capabilities.

Reporting Structure: The Executive Director will report to a senior executive (e.g., VP, SVP) within the Consumer & Community Banking (CCB) division or the Digital organization. They will manage a team of designers and collaborate closely with leaders in Product, Technology, Marketing, and other relevant business units.

Operations Impact: This role has a direct impact on customer acquisition, retention, satisfaction, and revenue generation for the Mass Affluent Branded Card portfolio. Exceptional UX design can lead to increased card usage, higher customer loyalty, reduced support costs, and a stronger brand reputation, all contributing to the company's financial performance and market position.

Growth Opportunities:

• Strategic Leadership Advancement: Potential to move into higher executive roles (e.g., SVP of Design, Head of CX for a larger division) within JPMorgan Chase, overseeing broader product portfolios or strategic initiatives.

• Cross-Divisional Mobility: Opportunities to leverage UX leadership experience in other areas of the bank, such as retail banking, wealth management, or technology innovation.

• Skill Development: Continuous learning in emerging technologies (AI, machine learning), advanced data analytics, and leadership development programs offered by the company.

• Industry Influence: Potential to represent JPMorgan Chase at industry conferences, contribute to industry standards, or lead initiatives that shape the future of financial services UX.

📝 Enhancement Note: An Executive Director role is a significant career milestone. Growth from this position typically involves taking on broader strategic responsibilities, managing larger organizations, or moving into P&L ownership, leveraging the strong foundation in user-centric strategy and execution.

🌐 Work Environment

Office Type: The role is on-site at JPMorgan Chase's New York City office. This suggests a traditional corporate office environment, likely with modern amenities and collaborative spaces designed for a large financial institution.

Office Location(s): 450 W 33rd St, New York, NY 10001. This is a prime Manhattan location, offering accessibility via public transportation and proximity to business and cultural hubs.

Workspace Context:

• Expect a professional, collaborative workspace designed to foster teamwork among design, product, and engineering teams. This may include open-plan areas, dedicated meeting rooms, and private spaces for focused work.

• Access to state-of-the-art design tools, software, and technology infrastructure necessary for high-level UX design and team management.

• Opportunities for regular interaction with a diverse group of professionals, facilitating knowledge sharing and cross-functional synergy.

Work Schedule: Standard full-time hours (approximately 40 hours per week) are expected. Given the executive level and responsibilities, flexibility may be required, including occasional work outside of standard business hours to meet project deadlines or address critical issues.

📝 Enhancement Note: Being on-site in a major financial hub like New York means being part of a fast-paced, professional environment. The focus will be on efficient collaboration and driving tangible business outcomes within established corporate structures.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Recruiter screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: In-depth discussion with the hiring executive to explore leadership philosophy, strategic thinking, and experience in financial services UX.

• Team/Peer Interviews: Meetings with other UX leaders, product managers, and engineering leads to evaluate collaboration style, technical depth, and problem-solving approach.

• Portfolio Review & Presentation: A critical stage where candidates present their work, focusing on strategic impact, leadership, and process. Expect to walk through 2-3 key projects showcasing leadership, strategy, and results.

• Executive/Senior Leadership Interview: Final interview with a senior executive (e.g., Head of CCB Digital, Chief Design Officer) to assess alignment with organizational vision and strategic impact.

Portfolio Review Tips:

• Focus on Leadership & Strategy: For an Executive Director role, emphasize your strategic contributions, how you've guided teams, and the business impact of your design decisions.

• Showcase Process & Impact: Clearly articulate the problem, your team's process (research, design, testing), your role as a leader, and the measurable outcomes (user adoption, revenue, efficiency).

• Highlight Financial Services Experience: If applicable, showcase relevant experience in credit cards, banking, or regulated environments.

• Demonstrate Data Fluency & AI Integration: Include examples of how data informed your strategies and how you've utilized AI tools in the design process.

• Prepare for Scenario-Based Questions: Be ready to discuss how you would handle specific leadership challenges, stakeholder conflicts, or strategic design dilemmas.

Challenge Preparation:

• While a formal "challenge" might not be a separate step, expect case study discussions or hypothetical scenarios related to designing for the mass affluent segment or improving existing credit card product experiences.

• Prepare to discuss how you would approach scaling CX systems, driving adoption of new technologies (like AI), or navigating regulatory constraints in design.

• Focus on articulating your strategic thinking, problem-solving methodology, and leadership approach in your responses.

📝 Enhancement Note: The emphasis on a portfolio review and presentation at this level is high. Candidates should prepare to tell a compelling story about their leadership journey and the strategic impact of their work, not just showcasing creative output.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop, XD). Proficiency in industry-standard tools for wireframing, prototyping, and visual design is essential.

• Prototyping Tools: InVision, Axure RP, Figma. Ability to create interactive prototypes to test user flows and gather feedback.

• Collaboration & Project Management: Jira, Confluence, Asana, Microsoft Teams. Essential for managing projects, team communication, and cross-functional workflows.

• AI Design Tools: Experience with AI-powered design assistants, content generation tools, or AI integration in user research and analysis.

Analytics & Reporting:

• Web Analytics Platforms: Google Analytics, Adobe Analytics. To track user behavior, engagement, and conversion rates.

• Data Visualization Tools: Tableau, Power BI. For creating dashboards and reports to communicate insights to stakeholders.

• User Feedback & Testing Platforms: UserTesting.com, Qualtrics, SurveyMonkey. For gathering qualitative and quantitative user feedback.

CRM & Automation:

• CRM Systems: Salesforce (or internal JPMC equivalents). Understanding how UX integrates with customer relationship management.

• Automation Tools: Familiarity with workflow automation relevant to design processes or customer journeys.

• Integration Tools: Awareness of how different systems (e.g., CRM, data analytics, design tools) integrate to provide a holistic view.

📝 Enhancement Note: While specific tools may vary, a strong command of modern UX design and collaboration platforms is expected. The mention of AI tools indicates a need for candidates to be forward-thinking and adaptable to new technologies.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of the Mass Affluent customer segment.

• Excellence & Quality: Upholding high standards in design, execution, and user experience to represent a leading financial institution.

• Innovation: Continuously seeking new and improved ways to enhance customer experiences, leveraging technology and design thinking.

• Collaboration & Teamwork: Fostering an environment where diverse perspectives are valued and teams work together effectively to achieve common goals.

• Integrity & Responsibility: Operating with the highest ethical standards, especially critical in the highly regulated financial services industry.

• Data-Driven Decision Making: Utilizing data and insights to inform strategies, measure impact, and drive continuous improvement.

Collaboration Style:

• Cross-functional Integration: A highly collaborative approach, working seamlessly with Product, Engineering, Marketing, and Business stakeholders to ensure holistic product development.

• Process Review & Feedback: Encouraging an open culture for design reviews, constructive feedback, and iterative development cycles.

• Knowledge Sharing: Promoting the sharing of best practices, learnings, and insights across the design team and with other departments to foster a learning organization.

📝 Enhancement Note: JPMorgan Chase, as a major financial institution, likely emphasizes a culture of professionalism, accountability, and data-driven decision-making. For a UX leader, demonstrating how to balance user advocacy with business needs and regulatory requirements will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulatory Environments: Designing within strict financial regulations and compliance requirements while still creating intuitive and engaging user experiences.

• Balancing Innovation with Stability: Introducing new features and technologies (like AI) while maintaining the reliability and security expected of a major bank.

• Scaling Design Systems: Ensuring consistency and quality across a broad range of card products and customer touchpoints as the business grows.

• Driving Adoption of New Technologies: Championing the integration and effective use of AI tools and other emerging technologies within design processes and product features.

• Managing Diverse Stakeholder Needs: Aligning the priorities and expectations of various business units, product teams, and senior leadership.

Learning & Development Opportunities:

• Executive Leadership Programs: Access to internal leadership development programs focused on strategy, financial management, and organizational leadership.

• Industry Conferences & Training: Opportunities to attend leading UX, product, and financial services conferences (e.g., Interaction, Adobe Summit, industry-specific FinTech events).

• Specialized Certifications: Pursuing certifications in areas like AI in design, advanced data analytics, or product management.

• Mentorship: Access to mentorship from senior leaders within JPMorgan Chase for career guidance and strategic development.

📝 Enhancement Note: The challenges highlight the complexity of working in a regulated industry and a large enterprise. Growth opportunities are geared towards advancing within a corporate structure and developing leadership competencies at the highest levels.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing a UX strategy for a new credit card product targeting the Mass Affluent segment. How would you incorporate data and user research?"

  • Preparation: Focus on your strategic framework, emphasis on user segmentation, data sources (market, behavioral), and iterative design processes.

• "How do you foster a culture of innovation and inclusivity within a UX design team, especially within a large, regulated organization like ours?"

  • Preparation: Detail your leadership style, methods for encouraging diverse perspectives, and how you champion accessibility and inclusive design practices.

• "Walk us through a time you had to influence senior stakeholders to adopt a user-centered design approach for a critical product initiative. What was the outcome?"

  • Preparation: Use the STAR method to describe the situation, your task, the actions you took to influence, and the measurable results. Highlight your communication and negotiation skills.

• "How would you leverage AI tools to enhance the UX design process and/or the end-user experience for our branded card products?"

  • Preparation: Be ready to discuss specific AI applications in design (e.g., generative design, content creation, user analysis) and how they align with financial services goals.

Company & Culture Questions:

• "What do you know about JPMorgan Chase's digital strategy, particularly within the Consumer & Community Banking division?"

  • Preparation: Research recent company announcements, investor reports, and news related to their digital transformation, credit card offerings, and customer experience initiatives.

• "How do you see your leadership style fitting within a large, established financial institution?"

  • Preparation: Align your leadership philosophy with the company's likely values (e.g., integrity, collaboration, accountability, data-driven).

• "How do you measure the success and impact of a UX design team and its contributions to business objectives?"

  • Preparation: Discuss key UX metrics (NPS, CSAT, task completion rates, conversion rates, adoption rates) and how they tie to business KPIs (revenue, retention, cost reduction).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: problem statement, target audience, your strategic approach, design process (including research and iteration), key design decisions, team's role, and measurable outcomes/impact.

• Focus on Leadership: Emphasize your role as a leader, decision-maker, and strategist, not just a designer. Highlight how you guided your team.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your projects.

• Tailor to JPMC: Connect your experience and examples to the financial services industry, credit cards, and the Mass Affluent segment.

• Conciseness: Be mindful of time and present the most impactful projects clearly and concisely.

📝 Enhancement Note: Preparation should focus on demonstrating strategic vision, leadership impact, and a deep understanding of the financial services landscape, alongside strong UX design principles and experience with modern tools.

📌 Application Steps

To apply for this UX Design Executive Director position:

• Submit your application through the provided Oracle Cloud portal link.

• Curate Your Portfolio: Select 2-3 of your most impactful leadership projects that best demonstrate your experience in strategy, team management, financial services UX, and measurable results. Ensure projects highlight your role in driving innovation and user-centered design.

• Tailor Your Resume: Update your resume to clearly highlight your years of experience in UX design, leadership roles, financial services expertise, and proficiency with AI tools and accessibility standards. Use keywords from the job description.

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on strategic storytelling, quantifying impact, and articulating your leadership approach. Be ready to discuss your experience with data fluency and stakeholder management.

• Research JPMorgan Chase: Familiarize yourself with JPMorgan Chase's mission, values, and recent developments in their digital strategy and credit card offerings, particularly for the Mass Affluent segment. Understand their commitment to customer experience and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.