UX Copywriter

📍 Job Overview

Job Title: UX Copywriter Company: CapTech Consulting Location: Charlotte, North Carolina, United States Job Type: Contract Category: Customer Experience (CX) / Content Strategy Date Posted: 2025-11-10T15:04:10.658 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• Craft compelling and concise copy for digital interfaces, including web and mobile platforms, ensuring alignment with user experience (UX) best practices and client brand guidelines.
• Develop and execute content strategies that enhance user engagement and drive desired actions across digital touchpoints.
• Collaborate closely with UX designers, developers, and project managers to integrate content seamlessly into the overall user experience design process.
• Contribute to content marketing initiatives, ensuring brand tone and voice consistency while innovating for new platforms and applications.
• Support the creation of dev-ready assets by understanding fundamental technical considerations for content delivery.

📝 Enhancement Note: This role is specifically for a UX Copywriter, a specialized function within content strategy and customer experience. The emphasis is on crafting user-centric copy that is not only engaging but also functional and technically deliverable. The "part-time hourly" nature suggests flexibility and project-based work, common in contract roles within consulting environments.

📈 Primary Responsibilities

• Create, edit, and refine UX copy for digital interfaces, including microcopy, calls to action, navigation labels, error messages, and onboarding flows.
• Develop content strategies that inform UX design decisions, ensuring content supports user goals and business objectives.
• Collaborate with UX designers to translate wireframes, storyboards, and mockups into effective and engaging copy.
• Partner with visual designers to ensure typography, color, and layout complement the written content and enhance the overall user experience.
• Participate in content audits, research, and competitive analysis to identify opportunities for content improvement and innovation.
• Ensure all copy adheres to established brand tone, voice, and style guides, while also contributing to their evolution.
• Support project teams in delivering high-quality, on-time, and on-budget content solutions for both internal and client-facing projects.
• Understand and apply fundamental technical considerations for content delivery to developers, ensuring assets are dev-ready.
• Actively seek and incorporate feedback from Content Managers, Creative Directors, clients, and project stakeholders.

📝 Enhancement Note: Responsibilities are detailed to reflect the dual nature of UX copywriting: creative content generation and strategic integration within the design and development lifecycle. The collaborative aspect with designers and developers is crucial for a UX Copywriter, and this is highlighted.

🎓 Skills & Qualifications

Education:

• Bachelor's degree (4-year+) in English, Communications, Journalism, or a closely related field.

Experience:

• 2+ years of professional copywriting and editing experience, with a strong focus on digital interfaces.
• Proven experience in a consulting or digital agency environment is preferred.

Required Skills:

• Portfolio: A robust online portfolio showcasing exceptional web, mobile, and digital interface copy, demonstrating your role as the primary copywriter for featured projects.
• UX Copywriting: Deep understanding and practical application of UX copywriting best practices, including writing concise, actionable, and user-centric copy.
• Content Strategy: Ability to contribute to content strategy development, aligning content with user needs and business goals.
• Brand Tone & Voice: Proficiency in understanding and applying brand tone and voice across various digital platforms, with the ability to adapt and innovate.
• Collaboration: Demonstrated ability to work effectively in cross-functional teams, particularly with UX designers and developers.
• Content Creation Tools: Advanced proficiency with standard content creation tools such as Microsoft Word and PowerPoint.
• Communication: Strong verbal and written communication skills, with the ability to clearly present concepts and solutions, often in tandem with visual designs.
• Editing & Proofreading: Excellent editing and proofreading skills with a proven ability to meet tight deadlines and maintain high-quality standards.
• Prioritization: Robust prioritization skills to manage multiple tasks and meet deadlines effectively in a fast-paced environment.

Preferred Skills:

• Experience using content collaboration tools such as InVision, Adobe Acrobat, and GatherContent.
• Familiarity with presenting content alongside visual designs using sketches, wireframes, storyboards, and high-fidelity mockups.
• Interest in receiving coaching and mentorship from senior content and UX professionals.
• Experience in editing or proofing within specific digital content management systems.

📝 Enhancement Note: The emphasis on a strong portfolio is critical for this role. The distinction between required and preferred skills helps candidates understand immediate needs versus areas for development. The "2+ years of professional experience" aligns with a mid-level designation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase specific UX copy examples for web, mobile, and digital interfaces, clearly indicating your contribution.
• Include case studies that demonstrate your process for developing copy, from initial concept and research to final execution and refinement.
• Highlight how your copy integrates with visual design elements (e.g., wireframes, mockups) and contributes to user flow.
• Provide examples that illustrate your ability to adapt to different brand tones and voices, and to innovate content for new platforms.
• Quantify impact where possible, e.g., improvements in conversion rates, user engagement, or task completion, driven by your copy.

Process Documentation:

• Demonstrate understanding of the UX design process and where copy fits within it.
• Illustrate your approach to collaborating with designers and developers to ensure seamless content integration.
• Explain your methods for receiving and incorporating feedback from stakeholders, including Content Managers and Creative Directors.
• Outline your workflow for managing copy revisions and ensuring all content is dev-ready.

📝 Enhancement Note: For a UX Copywriter role, the portfolio is paramount. This section details what a strong portfolio should contain, focusing on process, collaboration, and demonstrable impact, which are key differentiators in content strategy and UX roles.

💵 Compensation & Benefits

Salary Range:

• As a part-time hourly contract role, compensation will be commensurate with experience and the specific project scope. Based on industry standards for contract UX Copywriters with 2-5 years of experience in Charlotte, NC, an estimated hourly rate could range from $40 to $65 USD per hour.

Benefits:

• Learning & Development: Access to programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.
• Modern Health: A mental health and well-being platform providing 1:1 care, group support sessions, and self-serve resources.
• Carrot Fertility: Inclusive fertility and family-forming coverage, including adoption, surrogacy, fertility treatments, and pregnancy support.
• Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness).
• Employee Resource Groups: Participation in employee-led committees focused on diversity and inclusion.
• Philanthropic Partnerships: Opportunities to engage in community support and pro-bono projects.
• 401(k) Matching: Generous employer matching with no vesting period.
• Generous PTO, Health Coverage, Disability Insurance, Paid Family Leave: Standard benefits provided to full-time employees, which may be prorated or offered on a different basis for contract roles depending on engagement length.

Working Hours:

• This is a part-time hourly contract position. The specific number of hours will vary based on project needs and client demands, but are estimated to be around 20 hours per week. Flexibility will be required for key CX and client meetings.

📝 Enhancement Note: Salary is estimated based on the contract nature, location, and experience level. Benefits are extensive, reflecting CapTech's commitment to employee well-being, though specific applicability to contract roles will need direct confirmation. The 20-hour estimate for "part-time hourly" is derived from the description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting Company Size: Large (500-1000+ employees, based on typical consulting firm structures and CapTech's known presence) Founded: CapTech Consulting was founded with a vision of building strong, lasting relationships with clients through technology. The company emphasizes collaboration and achieving client success.

Team Structure:

• CX Team: The UX Copywriter will be part of the Customer Experience (CX) team, working alongside UX designers, content strategists, researchers, and other digital specialists.
• Reporting: Likely reports to a Content Manager or Creative Director within the CX practice, with project-specific direction from project managers and client leads.
• Cross-functional Collaboration: Operates within project-based teams, collaborating closely with UX/UI designers, developers, business analysts, and client stakeholders to deliver integrated digital solutions.

Methodology:

• Data-Driven Insights: Leverages client data and user research to inform content decisions and strategy.
• Agile/Iterative Design: Works within iterative design processes, incorporating feedback and making revisions throughout the project lifecycle.
• User-Centricity: Prioritizes the user experience in all content creation and strategy efforts.
• Collaboration Tools: Utilizes various digital collaboration tools to facilitate teamwork and project management.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: The company context is built upon CapTech's known reputation as an award-winning consulting firm focused on technology and client relationships. The emphasis on CX and cross-functional teams is inferred from the role description.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Copywriter (Contract) This role is ideal for a mid-level professional looking to gain diverse project experience within a consulting framework. It offers an opportunity to refine specialized UX copywriting skills and deepen understanding of content strategy within complex digital transformation projects. The contract nature provides exposure to various client environments and industries.

Reporting Structure: The UX Copywriter will report to a Content Manager or Creative Director, receiving project assignments and strategic guidance. Day-to-day work will involve close collaboration with UX/UI designers and project teams, requiring strong communication and partnership skills.

Operations Impact: The UX Copywriter's impact is directly tied to enhancing user experience and driving client success. By crafting clear, engaging, and effective copy, they contribute to improved user engagement, higher conversion rates, increased customer satisfaction, and ultimately, the successful delivery of digital solutions that meet client business objectives. Their work directly influences the usability and effectiveness of digital products.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX copywriting, content strategy, and information architecture.
• Industry Exposure: Gain experience across various industries and with different client types (Fortune 100, mid-sized, government).
• Mentorship: Opportunity to receive coaching and mentoring from senior content and UX experts at CapTech.
• Networking: Build professional relationships within the consulting and digital design communities.
• Potential for Full-Time Conversion: While a contract role, strong performance may lead to opportunities for full-time positions or extended contract engagements.

📝 Enhancement Note: This section frames the contract role within a broader career development context, highlighting how it can serve as a stepping stone for further growth in specialized UX and content strategy roles.

🌐 Work Environment

Office Type: Hybrid work environment, with the expectation of some in-office presence for key CX and client meetings, and potentially for collaborative work sessions. Office Location(s): Charlotte, North Carolina, USA. Specific office details and hybrid expectations will be clarified during the interview process.

Workspace Context:

• Collaborative Spaces: CapTech likely offers modern office spaces designed to foster collaboration, with meeting rooms, brainstorming areas, and shared workspaces.
• Technology Access: Employees will have access to necessary technology and tools to perform their roles effectively, including standard office software and potentially specialized design and content platforms.
• Team Interaction: Opportunities for interaction with the CX team and other CapTech professionals, facilitating knowledge sharing and professional development.

Work Schedule:

• This is a part-time, approximately 20-hour per week contract role. Flexibility is expected to accommodate client meeting schedules and project deadlines. The hybrid nature means a mix of remote work and in-office presence.

📝 Enhancement Note: The hybrid nature and part-time aspect are key environmental factors for this role. The description emphasizes collaboration and flexibility, common in consulting environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio. A link to your online portfolio is mandatory for consideration.
• Recruiter/HR Interview: Discussion about your background, experience, and interest in the role and CapTech.
• Hiring Manager/Team Interview: This will likely involve a deeper dive into your UX copywriting process, portfolio examples, and problem-solving skills. You may be asked to walk through specific projects and discuss your contributions and methodologies.
• Skills Assessment/Case Study (Potential): You might be given a small assignment or asked to present a hypothetical scenario related to UX copywriting challenges.
• Final Interview: May involve meeting with senior leadership or key stakeholders to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest UX copywriting projects that best represent your skills and experience for this specific role.
• Showcase Process: For each project, clearly articulate the problem, your role, your process (research, ideation, drafting, iteration), and the outcome/impact. Use wireframes, mockups, or storyboards to illustrate how your copy fits into the design.
• Highlight Collaboration: Explain how you partnered with designers, researchers, and developers.
• Quantify Results: If possible, include metrics that demonstrate the success of your copy (e.g., improved conversion rates, task completion times, user satisfaction scores).
• Be Concise: Ensure your portfolio is easy to navigate and the key information is readily accessible.

Challenge Preparation:

• Understand UX Principles: Be ready to discuss core UX principles and how copy supports them.
• Practice Articulating Your Process: Prepare to explain your approach to writing for different digital platforms and user needs.
• Prepare for Revision Discussions: Be ready to discuss how you handle feedback and revisions, demonstrating flexibility and a collaborative spirit.
• Research CapTech: Understand their company culture, values, and the types of clients they serve, particularly their focus on technology and customer experience.

📝 Enhancement Note: This section provides actionable advice tailored to a UX Copywriter role, emphasizing the critical importance of the portfolio and the collaborative nature of the interview process in a consulting setting.

🛠 Tools & Technology Stack

Primary Tools:

• Content Creation: Microsoft Word, PowerPoint.
• Design Collaboration: InVision (preferred), Adobe Acrobat (preferred), GatherContent (preferred).
• Wireframing/Mockup Tools: Familiarity with tools used to present copy alongside visual designs (e.g., Figma, Sketch, Adobe XD – though not explicitly required, understanding their output is key).

Analytics & Reporting:

• While not a primary responsibility for this role, understanding how copy impacts analytics (e.g., conversion rates, click-through rates) is beneficial. Familiarity with web analytics platforms like Google Analytics is a plus.

CRM & Automation:

• Generally not a direct requirement for this UX Copywriter role, but awareness of how content is deployed within CRM or marketing automation platforms could be advantageous.

📝 Enhancement Note: The tools listed are directly from the job description, with added context about their relevance to a UX Copywriter. The "preferred but not required" tools are highlighted.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to delivering value and achieving client success through technology and innovative solutions.
• Collaboration: Emphasis on teamwork, partnership, and shared responsibility across project teams and with clients.
• Excellence: Striving for high-quality work, attention to detail, and continuous improvement in all aspects of delivery.
• Innovation: Encouraging new ideas, creative problem-solving, and staying at the forefront of technology and design trends.
• Integrity: Upholding ethical standards and building trust through transparent and reliable interactions.

Collaboration Style:

• Cross-Functional Integration: Seamlessly working within multidisciplinary teams, integrating content efforts with design, development, and business strategy.
• Feedback-Driven: Open to receiving and providing constructive feedback to enhance work and foster team growth.
• Proactive Communication: Maintaining clear and consistent communication with team members, project managers, and clients to ensure alignment and address potential issues.
• Mentorship-Oriented: A culture that encourages learning from colleagues and sharing knowledge, particularly between senior and junior team members.

📝 Enhancement Note: These values and collaboration styles are inferred from CapTech's general company description and the nature of a consulting firm focused on CX and technology. They highlight the expected professional demeanor and teamwork required.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Voice with UX Needs: Effectively translating established brand personalities into the concise, functional language required for user interfaces.
• Managing Multiple Stakeholder Inputs: Navigating feedback and requirements from various stakeholders (client, internal creative, UX, development) to produce cohesive copy.
• Technical Constraints: Understanding and working within the technical limitations of digital platforms to ensure content is deliverable and functional.
• Pace of Consulting Projects: Adapting to fast-paced project timelines and the need for rapid iteration and delivery.

Learning & Development Opportunities:

• Advanced UX Copywriting Techniques: Opportunities to refine skills in areas like microcopy, voice and tone development for digital products, and content strategy.
• Cross-Disciplinary Learning: Exposure to UX design principles, user research methodologies, and development processes, broadening your understanding of the digital product lifecycle.
• Industry Best Practices: Learning from experienced professionals at CapTech and staying current with evolving trends in digital content and user experience.
• Portfolio Enhancement: Each project offers a chance to build a stronger, more diverse portfolio showcasing your capabilities.

📝 Enhancement Note: Challenges are framed to reflect common difficulties in UX copywriting roles, especially within a consulting context. Growth opportunities focus on skill development and broader industry exposure.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing copy for a new feature or digital product. How do you ensure it aligns with both brand guidelines and user needs?" (Focus on your structured approach, research, and iteration.)
• "How do you collaborate with UX designers and developers? Can you provide an example of a time your copy influenced design or vice versa?" (Highlight your teamwork and communication skills, and ability to integrate content into the design process.)
• "Imagine a user encountered an error message that was confusing. How would you approach rewriting it to be clearer and more helpful?" (Demonstrate problem-solving skills, empathy for the user, and conciseness.)

Company & Culture Questions:

• "What interests you about CapTech Consulting and this specific UX Copywriter role?" (Research CapTech's CX offerings and their client success stories. Connect your skills to their mission.)
• "How do you approach receiving and incorporating feedback, especially when it differs from your initial ideas?" (Emphasize flexibility, openness to critique, and a focus on the best outcome for the project.)
• "How do you ensure your copy is not only engaging but also technically sound for developers?" (Discuss your understanding of dev-ready assets and collaboration with technical teams.)

Portfolio Presentation Strategy:

• Storytelling: For each portfolio piece, tell a compelling story about the project's challenge, your specific contribution as the UX Copywriter, your process, and the positive results achieved.
• Visual Integration: Clearly show how your copy works within the context of wireframes, mockups, or live interfaces. Explain your design choices related to typography and layout where applicable.
• Metrics First: If you have quantifiable results, lead with them. Explain how your copy contributed to those outcomes.
• Conciseness and Clarity: Present your work and your insights clearly and concisely, mirroring the skills required for effective UX copywriting.

📝 Enhancement Note: Interview questions are tailored to assess the core competencies of a UX Copywriter, including strategic thinking, collaboration, problem-solving, and portfolio presentation, within the context of a consulting firm.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the CapTech Consulting careers page.
• Portfolio Customization: Ensure your online portfolio is up-to-date and prominently features 3-5 of your strongest UX copywriting projects relevant to web, mobile, and digital interfaces. Tailor the project descriptions to highlight your process, collaboration, and impact.
• Resume Optimization: Update your resume to clearly showcase your 2+ years of professional experience in copywriting and editing, with a specific emphasis on UX and digital platforms. Use keywords from the job description such as "UX Copywriting," "Content Strategy," "Brand Tone," and "Collaboration."
• Interview Preparation: Practice articulating your portfolio projects and your UX copywriting process. Prepare to discuss how you handle feedback and collaborate with design and development teams. Research CapTech Consulting's values and CX practice.
• Company Research: Familiarize yourself with CapTech Consulting's work, particularly their approach to customer experience and technology consulting. Understand their client base and any recent projects or thought leadership related to digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.