UX Content Designer/Writer

📍 Job Overview

Job Title: UX Content Designer/Writer

Company: HARMAN International

Location: Owings Mills, Maryland, United States / Carlsbad, California, United States

Job Type: Full-Time

Category: UX/Content Design

Date Posted: March 25, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end content strategy and execution for digital products within HARMAN's connected audio ecosystem, ensuring a cohesive and user-centric product narrative.

• Define and maintain product language, voice, and tone standards across multiple platforms, including mobile apps, hardware interfaces, and system messaging, to enhance usability and comprehension.

• Write, edit, and audit final in-product copy, such as microcopy, onboarding flows, error states, and transactional messages, to simplify complex technical or regulated concepts.

• Collaborate extensively with cross-functional teams, including UX designers, product managers, engineers, legal, and marketing, to deliver intuitive and human-centered content at scale.

📝 Enhancement Note: While this role is primarily focused on UX Content Design, its emphasis on "product narratives," "user journey," and "connected audio ecosystem" suggests a strong connection to Go-To-Market (GTM) strategies and customer experience, making operations-adjacent skills valuable. The need to "simplify complex technical concepts" and "enhance usability" aligns with operational efficiency principles in user interaction.

📈 Primary Responsibilities

• Develop and execute comprehensive content strategies for digital products and platforms, including defining localization requirements.

• Establish and uphold cohesive product narratives, voice and tone frameworks, and terminology standards across various brands, platforms, and languages.

• Craft and refine final in-product copy, encompassing microcopy, onboarding sequences, error messages, transactional communications, and navigational elements.

• Conduct thorough audits and strategic analysis of existing product content to optimize clarity, tone, and user understanding across global markets.

• Create, document, and maintain scalable content standards, glossaries, governance models, and reusable content components within design systems.

• Partner with UX designers, product managers, engineers, researchers, and legal/compliance teams to translate intricate technical or regulated information into accessible language.

• Engage in user research and usability testing to validate content effectiveness and drive data-informed iterations.

• Champion content-first thinking and adherence to accessibility best practices, including plain language and inclusive writing principles.

• Contribute content directly within Figma and component-based design environments to ensure seamless alignment between design and language.

• Stay abreast of advancements in AI-assisted writing tools, translation workflows, and emerging content design practices.

• Translate the complexity of connected audio products and their technical ecosystems into clear, intuitive, and actionable user language.

📝 Enhancement Note: The responsibility to "audit, analyze, and strategically refine existing product content" and "develop, document, and maintain scalable content standards, glossaries, governance models, and reusable content components" directly relates to the operational aspects of content management and process optimization. This requires a systematic approach to content lifecycle management, akin to managing operational workflows.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in English, Communications, Journalism, Human-Computer Interaction, or a related field is typically expected for this level of role.

Experience: 5+ years of experience in UX Content Strategy, Content Design, UX Writing, Technical Writing, or a closely related role within a digital product environment.

Required Skills:

• Proven ability to simplify complex subject matter into concise, effective in-product content and microcopy, as demonstrated by a strong portfolio.

• Expertise in defining high-level content strategy and information architecture for multi-step workflows and complex product ecosystems.

• Expert proficiency in using Figma and modern design systems for content integration and collaboration.

• Experience working with content management systems (CMS) and translation tools (e.g., Lokalize) to manage scalable content models.

• Demonstrated ability to collaborate effectively cross-functionally and articulate content rationale to diverse stakeholders.

Preferred Skills:

• Familiarity with AI writing tools and advanced translation platforms to enhance efficiency.

• Experience designing content for mobile applications that connect to networked hardware.

• Knowledge of global localization workflows and terminology management best practices.

• Understanding of content requirements within regulatory or compliance-driven environments.

• Basic familiarity with iOS and Android platform constraints and content guidelines.

📝 Enhancement Note: The requirement for "5+ years of experience" indicates a mid-to-senior level role. The emphasis on "content strategy," "information architecture," and "scalable content models" suggests a need for operational thinking in how content is managed and deployed, beyond just writing. "Figma" and "design systems" proficiency points to a need for understanding and working within structured, repeatable design processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 5 years of UX content strategy and design work, with a strong emphasis on simplifying complex technical or regulated information into clear, concise, and user-friendly in-product copy and microcopy.

• Case studies that detail the strategic thinking behind content decisions, including how user needs, business goals, and technical constraints were balanced.

• Examples of high-level content strategy development, information architecture for complex workflows, and the creation of product narratives across digital platforms.

• Evidence of contributions to or expertise with modern design systems, including reusable content components and style guides.

Process Documentation:

• Examples of documented content standards, voice and tone guidelines, and glossaries developed for digital products.

• Case studies detailing the process of auditing and refining existing product content to improve user comprehension and consistency across languages.

• Demonstrations of collaboration processes with UX designers, product managers, engineers, and legal/compliance teams to ensure content accuracy and alignment.

• Evidence of participation in user research and usability testing, with insights on how feedback informed content iterations and process improvements.

📝 Enhancement Note: For a UX Content Designer/Writer role, the portfolio is paramount. The emphasis on "content strategy," "information architecture," and "design systems" implies that the portfolio should not just show final copy, but the strategic thinking and process behind it. This includes demonstrating how content fits into larger user journeys and operational workflows, and how it's managed for scalability and localization.

💵 Compensation & Benefits

Salary Range: $78,750 - $115,500 annually. This range is typical for experienced UX Content Designers/Writers in major US tech hubs, reflecting the blend of creative writing, strategic thinking, and technical understanding required.

Benefits:

• Competitive wellness benefits: Comprehensive health, dental, and vision insurance plans.

• 401K Retirement Savings plan: Company matching contributions to help employees save for retirement.

• Tuition Reimbursement: Support for continuing education and professional development.

• Employee discounts: Access to world-class HARMAN products (JBL, Harman/Kardon, etc.).

• An inclusive and diverse work environment fostering career development.

• Flexible work schedule with a culture encouraging work-life integration.

• Professional development opportunities through HARMAN University.

• Recognition and rewards programs.

Working Hours: Standard 40 hours per week. Flexibility in working hours is required due to the global nature of the infrastructure and potential need to collaborate with international teams.

📝 Enhancement Note: The provided salary range is within the expected market rate for a UX Content Designer/Writer with 5+ years of experience in the US. The benefits package is standard for a large tech organization and includes elements that support professional growth and work-life balance, which are key considerations for operations-adjacent roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically consumer electronics and audio solutions. HARMAN operates at the intersection of software, hardware, and connected experiences, influencing the entire product lifecycle from design to customer interaction.

Company Size: HARMAN International is a subsidiary of Samsung Electronics, indicating a large, global enterprise with significant resources and a structured operational framework. This scale implies established processes for product development, content management, and cross-functional collaboration.

Founded: HARMAN was founded in 1953, bringing a long history of innovation and expertise in audio technology. This longevity suggests a stable operational foundation and a deep understanding of its market.

Team Structure:

• The UX Content Designer/Writer will likely be part of a larger Product Design or User Experience team, reporting to a UX Manager or Director.

• This role requires close collaboration with Product Management, Engineering, Research, Legal/Compliance, Marketing, and Customer Operations teams, indicating a highly cross-functional operational environment.

Methodology:

• Data-Driven Content Strategy: Emphasizes user research, usability testing, and data analytics to inform content decisions and measure effectiveness.

• Agile Product Development: Content work is integrated into agile sprints, requiring close collaboration with development teams and adaptability to changing requirements.

• Design System Integration: Content is managed as part of a broader design system, promoting consistency, reusability, and efficient scaling of user experiences.

Company Website: https://www.harman.com/

📝 Enhancement Note: HARMAN's position as a subsidiary of Samsung and its long history suggest a company with established operational rigor and a focus on scalable solutions. The "connected audio ecosystem" implies a complex, multi-device environment where content consistency and clear communication are critical operational success factors. The emphasis on "innovation, inclusivity, and teamwork" points to a collaborative culture, essential for effective cross-functional operations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Content Designer/Writer, requiring strategic thinking, end-to-end ownership of content initiatives, and the ability to influence product direction. It's a specialist role focused on optimizing the user's interaction with HARMAN's connected products through effective communication.

Reporting Structure: The role likely reports into a UX Design or Product organization, with direct collaboration across Product Management, Engineering, and Marketing. This structure emphasizes operational alignment between user experience goals and business objectives.

Operations Impact: The UX Content Designer/Writer has a direct impact on:

• Customer Satisfaction: Clear, intuitive content reduces user frustration and improves overall product experience.

• Operational Efficiency: Well-defined content standards and reusable components streamline development and localization efforts, reducing costs and time-to-market.

• Brand Consistency: Unified voice and tone across all touchpoints reinforce brand identity and trust.

• Compliance & Risk Mitigation: Accurate and clear communication of regulatory information minimizes legal and compliance risks.

Growth Opportunities:

• Senior/Lead UX Content Designer: Progress to leading larger content initiatives, mentoring junior writers, and defining global content strategy.

• Content Strategy Manager: Move into a management role, overseeing a team of content designers and strategists, and shaping the overall content vision for HARMAN's product portfolio.

• Product Management Specialization: Transition into product management roles with a strong focus on user experience and content strategy.

• Cross-functional Expertise: Develop deeper expertise in areas like localization operations, AI content tools, or accessibility compliance, becoming a subject matter expert.

📝 Enhancement Note: The growth opportunities highlight a clear path for individuals who excel in operationalizing content strategy, moving from individual contribution to leadership and strategic influence within the product development lifecycle. The emphasis on "scalable content" and "localization requirements" points to growth areas in operations management.

🌐 Work Environment

Office Type: Hybrid work environment. This suggests a blend of remote work flexibility and in-office collaboration, typical for modern tech companies aiming for work-life balance while fostering team cohesion.

Office Location(s): Owings Mills, Maryland, and Carlsbad, California. These locations provide options for candidates in different regions. The Carlsbad office specifically mentions a hybrid option, allowing flexibility.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-office days for team meetings, brainstorming sessions, and cross-functional workshops, vital for operations alignment and problem-solving.

• Tools & Technology: Access to industry-standard design tools like Figma, content management systems, and collaboration platforms is expected, supporting efficient workflows.

• Cross-functional Interaction: Frequent interaction with diverse teams (design, engineering, product, legal) necessitates strong communication and collaborative skills, crucial for smooth operational execution.

Work Schedule: While a standard 40-hour work week is expected, flexibility is required due to global operations. This means occasional adjustments to working hours might be necessary to align with international teams or urgent project needs, a common aspect of operational roles in global companies.

📝 Enhancement Note: The hybrid nature of the work environment, combined with the requirement for flexibility in working hours, underscores the operational demands of supporting a global product ecosystem. Effective time management and communication are key for success in such a setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, interest, and cultural fit.

• Portfolio Review: A dedicated session where candidates present their portfolio, discussing key projects, their strategic approach to content design, and their impact. Expect detailed questions about your process, decision-making, and problem-solving.

• Hiring Manager Interview: Discussion focused on experience, skill set, and alignment with team needs and HARMAN's culture.

• Cross-functional Interviews: Meetings with potential collaborators from Design, Product Management, or Engineering to assess teamwork and communication skills.

• Technical/Skills Assessment: This may involve a take-home assignment or an in-interview exercise focused on content creation, editing, or strategy for a given scenario.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your UX content strategy, writing, and simplification skills, particularly those involving complex technical products or hardware.

• Tell a Story: For each project, clearly articulate the problem, your strategic approach, the challenges faced, your specific contributions, the tools and processes used, and the measurable impact or outcome.

• Highlight Process: Emphasize your methodology – how you conducted research, collaborated with teams, iterated on content, and ensured consistency and compliance. This is critical for demonstrating operational thinking.

• Showcase Figma Proficiency: Include examples of how you've worked within Figma, integrated content into design systems, or contributed to component-based design.

• Discuss Localization: If applicable, explain your experience with localization requirements, translation workflows, and maintaining content quality across languages.

Challenge Preparation:

• Content Audit/Refinement: Be prepared to analyze a piece of existing product copy and suggest improvements for clarity, tone, and usability.

• Microcopy Creation: You might be asked to write specific pieces of microcopy (e.g., error messages, button labels, onboarding tips) for a given user scenario.

• Content Strategy Outline: Develop a brief content strategy outline for a hypothetical new feature or product, considering user needs, voice, and scalability.

• Cross-functional Scenario: Discuss how you would collaborate with engineers and product managers to define content for a new technical feature.

📝 Enhancement Note: The emphasis on a "strong portfolio" and the "hiring manager interview" suggests that demonstrating a systematic, process-oriented approach to content design is key. The "cross-functional interviews" and potential "technical/skills assessment" highlight the need to show how your skills integrate with broader operational workflows.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert proficiency required for direct content contribution within design environments and collaboration on design systems.

• Content Management Systems (CMS): Experience with various CMS platforms for managing and deploying content efficiently is expected.

• Translation Management Systems (TMS) / Localization Tools: Familiarity with tools like Lokalize or similar platforms is crucial for managing global content workflows.

Analytics & Reporting:

• User Analytics Platforms: Understanding how to use data from platforms (e.g., Google Analytics, Amplitude, Mixpanel) to inform content decisions and measure impact.

• A/B Testing Tools: Experience with tools for testing different content variations to optimize user engagement and conversion.

• Reporting Dashboards: Ability to create or interpret reports and dashboards that visualize content performance and user behavior.

CRM & Automation:

• Customer Relationship Management (CRM): Basic understanding of how CRM data (e.g., Salesforce) can inform customer-facing content and user segmentation.

• Workflow Automation Tools: Familiarity with how content can be integrated into automated workflows for onboarding, notifications, or customer support.

• Collaboration Platforms: Proficiency in tools like Slack, Microsoft Teams, Jira, Confluence for seamless cross-functional communication and project management.

📝 Enhancement Note: The explicit mention of "Figma" and "Lokalize" indicates specific tool requirements. Beyond these, the role implies a need to be comfortable with a broader ecosystem of tools used in digital product development and content operations, including analytics, CMS, and collaboration platforms.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user through clear, empathetic, and intuitive content. This translates to operational decisions that prioritize user experience.

• Excellence & Precision: Striving for high-quality, error-free content that accurately reflects complex information and brand standards. This operational discipline ensures reliability.

• Collaboration & Transparency: Openly sharing insights, feedback, and progress with cross-functional teams to ensure alignment and efficient project execution.

• Innovation & Adaptability: Embracing new tools, methodologies, and AI technologies to continuously improve content processes and outcomes.

• Efficiency & Scalability: Designing content solutions that are not only effective but also scalable and manageable across multiple products and languages, reflecting operational best practices.

Collaboration Style:

• Integrated Teamwork: Working closely within agile teams, participating in design sprints, and providing content expertise at all stages of product development.

• Proactive Communication: Regularly communicating with stakeholders to gather requirements, provide updates, and solicit feedback, ensuring smooth operational flow.

• Constructive Feedback Culture: Actively participating in peer reviews and providing/receiving feedback in a way that drives continuous improvement in content and processes.

• Knowledge Sharing: Contributing to internal documentation, best practices, and shared resources within the UX and content communities.

📝 Enhancement Note: The emphasis on "efficiency & scalability" and "user-centricity" directly aligns with core operational principles. The collaborative style highlights the importance of seamless integration with other functional areas, which is critical for effective GTM and product operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Highly Technical Concepts: Translating complex audio technology, connectivity protocols, and software features into easily understandable language for a broad consumer audience.

• Maintaining Consistency Across Ecosystems: Ensuring a unified voice, tone, and terminology across diverse connected audio products (mobile apps, hardware interfaces, system messages) and multiple brands.

• Balancing Localization and Centralization: Managing content for global markets while maintaining central governance and efficiency in translation workflows.

• Adapting to Evolving Technology: Keeping pace with advancements in AI writing tools, voice interfaces, and new product categories that require novel content approaches.

• Cross-functional Alignment: Navigating diverse stakeholder priorities and technical constraints to deliver optimal content solutions within project timelines.

Learning & Development Opportunities:

• Advanced Content Strategy: Deepen expertise in information architecture, content modeling, and strategic content planning for complex product portfolios.

• AI & Automation in Content: Gain hands-on experience with AI-assisted writing tools and explore opportunities for automating content workflows, translation, and quality assurance.

• Localization Operations: Develop a strong understanding of global localization strategies, TMS management, and cross-cultural communication nuances.

• Accessibility & Inclusive Design: Become a subject matter expert in accessibility standards (WCAG) and inclusive language principles, ensuring HARMAN's products are usable by everyone.

• Product Management Fundamentals: Gain exposure to product management methodologies and contribute more strategically to product roadmaps from a content perspective.

📝 Enhancement Note: The challenges presented are common in operations-focused roles that bridge technical product development with user experience. The growth opportunities are geared towards developing specialized expertise within content operations and user experience strategy, enhancing an individual's value in the GTM ecosystem.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a content strategy for a complex digital product ecosystem. What was your process, what were the key challenges, and what was the outcome?" (Focus on your strategic thinking, operational planning, and impact measurement.)

• "How do you approach balancing brand voice and tone with technical accuracy and regulatory compliance in your content?" (Highlight your ability to navigate constraints and ensure operational adherence.)

Company & Culture Questions:

• "What interests you about HARMAN's connected audio products and the UX content challenges within this space?" (Show genuine interest and understanding of the industry.)

• "How would you contribute to fostering a content-first culture within an organization?" (Discuss your advocacy for content strategy and collaboration.)

Portfolio Presentation Strategy:

• Structure for Impact: For each project, use a clear narrative: Problem -> Strategy/Process -> Your Role/Contributions -> Challenges -> Solution/Outcome -> Metrics/Impact.

• Quantify Achievements: Whenever possible, use data to demonstrate the impact of your work (e.g., "Reduced user errors by X%," "Improved onboarding completion rates by Y%," "Streamlined localization process saving Z hours"). This is critical for operations roles.

• Showcase Collaboration: Explain how you worked with designers, engineers, and product managers, highlighting your ability to integrate content into broader workflows.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with Figma, CMS, TMS, and how you leverage these tools to improve efficiency and scalability.

• Focus on Process, Not Just Polish: While polished examples are good, detail your thought process, research methods, and iterative approach. This demonstrates operational maturity.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating not just writing talent, but also strategic thinking, process management, cross-functional collaboration, and the ability to drive tangible business outcomes through content. The emphasis on "operations" in the enhanced description means showcasing how your work contributes to efficiency, scalability, and risk mitigation.

📌 Application Steps

To apply for this UX Content Designer/Writer position:

• Submit your application through the HARMAN International careers portal via the provided link.

• Tailor Your Resume: Highlight keywords and responsibilities from the job description, particularly those related to UX Content Strategy, Content Design, Figma, design systems, and simplifying complex technical information. Quantify achievements with metrics related to efficiency, user satisfaction, or process improvement.

• Prepare Your Portfolio: Curate 3-5 of your strongest projects that showcase your ability to develop content strategy, write effective microcopy, and work within design systems. Ensure each case study clearly outlines the problem, your approach, your contributions, and the measurable impact. Be ready to present this portfolio during the interview process.

• Practice Your Narrative: Rehearse presenting your portfolio and answering common interview questions, focusing on demonstrating your strategic thinking, collaborative skills, and operational approach to content design.

• Research HARMAN: Familiarize yourself with HARMAN's product lines, brand voice, and recent news. Understand their connected audio ecosystem and consider how content plays a role in user engagement and brand perception.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.