UX Community and Enablement Manager

📍 Job Overview

Job Title: UX Community and Enablement Manager

Company: Hapag-Lloyd

Location: Gdańsk, Poland (Hybrid)

Job Type: Full-time

Category: UX, Digital Employee Experience, Organizational Development

Date Posted: 2026-04-28

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Spearhead the development and scaling of a company-wide User Experience (UX) and Digital Employee Experience (DEX) ecosystem.

• Drive organizational change by embedding user-centered design principles and practices across Product, Engineering, and Business teams.

• Foster a culture of UX maturity through community building, knowledge sharing, and structured capability development.

• Act as a key enabler of Hapag-Lloyd’s Digital Employee Experience strategy, ensuring the right products are built in the right way.

• Facilitate cross-functional collaboration to enhance how products are developed, leading to improved outcomes for employees and the business.

📝 Enhancement Note: This role is critical for Hapag-Lloyd's digital transformation, focusing on the human element of technology adoption and product development. The emphasis is on creating a sustainable UX culture rather than just delivering design outputs.

📈 Primary Responsibilities

• Ecosystem Development: Design, build, and manage a comprehensive UX and Digital Employee Experience (DEX) ecosystem, encompassing community platforms, knowledge repositories, and enablement programs.

• Community Management: Cultivate and grow an active UX community of practice, facilitating knowledge sharing, best practice dissemination, and peer-to-peer learning among UX practitioners and advocates.

• Capability Building: Develop and deliver structured training programs, workshops, and resources to enhance UX and user-centered design skills across Product, Engineering, and Business departments.

• Organizational Change Management: Act as a change agent, championing user-centered design methodologies and driving adoption of new ways of working to increase UX maturity across the organization.

• Strategic Alignment: Collaborate with leadership to align UX and DEX initiatives with Hapag-Lloyd's overarching digital strategy and business objectives.

• Content Creation & Curation: Develop compelling content, case studies, and communication materials that highlight the value of UX and successful user-centered design implementations.

• Stakeholder Engagement: Build strong relationships with key stakeholders across various departments to understand their needs, gather feedback, and ensure buy-in for UX initiatives.

• Process Integration: Work with teams to identify opportunities for integrating user-centered design processes seamlessly into existing product development lifecycles (e.g., Agile, Waterfall).

• Measurement & Reporting: Define key performance indicators (KPIs) for the UX community and enablement efforts, track progress, and report on impact to leadership.

• Advocacy & Influence: Act as a vocal advocate for the user, influencing product roadmaps and strategic decisions by demonstrating the business value of user-centered design.

📝 Enhancement Note: The responsibilities highlight a blend of strategic program management, community engagement, and hands-on enablement, requiring a proactive and influential approach to drive cultural change within a large, global organization like Hapag-Lloyd.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of progressive experience in UX design, product design, user research, or a related discipline.

• Proven track record of building and scaling communities of practice or knowledge-sharing initiatives.

• Demonstrated experience in developing and delivering training programs, workshops, or enablement materials.

Required Skills:

• UX Expertise: Deep understanding of UX principles, methodologies (e.g., user research, usability testing, interaction design, information architecture), and their application in product development.

• Community Building: Proven ability to foster engagement, facilitate discussions, and build vibrant communities around shared interests or professional disciplines.

• Enablement & Training: Skill in designing, developing, and delivering effective training programs, workshops, and educational content for diverse audiences.

• Organizational Change Management: Experience in driving adoption of new processes, tools, and mindsets within a corporate environment.

• Stakeholder Management: Excellent ability to build relationships, influence stakeholders at various levels, and manage expectations effectively.

• Communication & Storytelling: Exceptional verbal and written communication skills, with the ability to articulate complex ideas clearly and compellingly, and to tell stories that resonate with business objectives.

• Facilitation Skills: Strong ability to facilitate workshops, meetings, and community events to achieve desired outcomes.

Preferred Skills:

• Experience within the logistics, shipping, or maritime industry.

• Familiarity with Digital Employee Experience (DEX) frameworks and best practices.

• Knowledge of agile development methodologies and how UX integrates within them.

• Experience with various collaboration and knowledge-sharing platforms (e.g., Slack, Teams, Confluence, internal portals).

• Coaching or mentoring experience.

• Familiarity with design thinking principles.

📝 Enhancement Note: The emphasis on both community building and structured enablement suggests a need for a candidate who can inspire organic growth while also implementing rigorous, scalable programs. Experience in change management is paramount, given the role's objective to embed UX as a standard practice.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of community engagement initiatives, including how you fostered participation, knowledge sharing, and member growth.

• Present case studies demonstrating your involvement in capability development, such as training programs designed and delivered, or enablement resources created.

• Include examples of how you've driven organizational change related to design thinking, user-centered design, or other user-centric methodologies.

• Highlight instances where you've successfully influenced stakeholders and driven adoption of UX best practices.

Process Documentation:

• Provide documentation or descriptions of processes you've developed for community management, including onboarding, engagement strategies, and moderation.

• Detail your approach to designing and implementing enablement programs, from needs assessment and curriculum development to delivery and evaluation.

• Illustrate your methods for integrating UX processes into broader product development lifecycles, such as embedding UX design steps within Agile sprints.

• Document your framework for stakeholder analysis and engagement within change initiatives.

📝 Enhancement Note: Candidates should be prepared to demonstrate how they have operationalized community and enablement strategies, showcasing not just the "what" but the "how" with clear process flows and tangible outcomes.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Private medical care (Medicover)

• Gym card (Multisport)

• Attractive annual bonus up to 22.5% (depending on company performance results)

• Group life insurance

• Employee Capital Plan (PPK)

• Cafeteria benefit system (e.g., cinema tickets, vouchers)

• Focus on healthy lifestyle initiatives (e.g., fruit days, bike competitions)

• Charity and volunteer initiatives

• Relocation support (financial assistance, immigration process, Polish language lessons for non-Polish citizens)

• Internal learning management system access

• Development budget for certifications and conferences/IT events

• Flexible working hours

Working Hours:

• Standard full-time working hours (approximately 40 hours per week), with flexibility offered through hybrid work arrangements and flexible working hours.

📝 Enhancement Note: The salary estimate is based on current market data for experienced professionals in similar roles in Poland, factoring in the specific responsibilities and the significant benefits package offered by Hapag-Lloyd. The inclusion of relocation support and a development budget indicates a strong investment in employee growth and international talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Liner Shipping & Logistics. Hapag-Lloyd is a global leader in its field, known for its extensive fleet, reliability, and commitment to innovation. The company operates in a complex, international, and highly competitive market.

Company Size: Large Enterprise (Hapag-Lloyd has around 14,000 employees globally across its shipping and terminal segments). This implies a structured environment with established processes, but also opportunities for significant impact through strategic initiatives.

Founded: 1847. With a long history, Hapag-Lloyd combines tradition with a forward-looking approach, particularly in its digital transformation efforts.

Team Structure:

• The role is likely situated within a broader Digital, IT, or Product organization, potentially aligned with the Knowledge Center in Gdańsk.

• The UX Community and Enablement Manager will likely report to a Head of UX, Director of Product, or a similar senior leader responsible for digital strategy and employee experience.

Methodology:

• Data-Driven Decision Making: Hapag-Lloyd is increasingly adopting data-driven approaches to optimize operations and customer experiences. This role will leverage data to understand community engagement, training effectiveness, and the impact of UX on business outcomes.

• Agile & Iterative Development: The company is focused on becoming more agile, suggesting that UX processes will need to be integrated into iterative development cycles.

• Cross-Functional Collaboration: Success hinges on effective collaboration across diverse teams and functions, breaking down silos to achieve shared goals.

• Continuous Improvement: A culture of continuous learning and improvement is being fostered, particularly within the Knowledge Center, encouraging the adoption of new technologies and methodologies.

Company Website: https://www.hapag-lloyd.com/ and specifically for the Knowledge Center: https://knowledgecenter.pl/

📝 Enhancement Note: The company's global scale and focus on digital transformation present a unique challenge and opportunity. The Knowledge Center in Gdańsk is positioned as a hub for innovation, suggesting this role will be part of a dynamic, growth-oriented environment.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-to-senior level management and individual contributor role, focused on specialized areas of UX and organizational enablement. It requires a blend of strategic thinking, operational execution, and interpersonal skills.

Reporting Structure: The role likely reports to a director-level executive overseeing UX, Product, or Digital Transformation. The candidate will be responsible for building and nurturing a community, which may involve future leadership opportunities as the team or function grows.

Operations Impact: The UX Community and Enablement Manager directly impacts Hapag-Lloyd's ability to:

• Improve Digital Employee Experience (DEX): By ensuring tools and internal systems are user-friendly and efficient, leading to higher employee productivity and satisfaction.

• Enhance Product Development: By embedding user-centered design, the role contributes to building more effective, user-friendly products for both internal and external customers, ultimately driving better business outcomes and potentially revenue.

• Foster Innovation: By creating a collaborative UX environment, the role encourages new ideas and approaches to problem-solving.

• Drive Digital Transformation: By acting as a change agent, the role supports the broader organizational shift towards more agile, user-centric ways of working.

Growth Opportunities:

• Specialization: Deepen expertise in UX strategy, community management, or organizational change within a global enterprise.

• Leadership: Potential to lead a growing UX enablement team or take on broader responsibilities within the digital organization.

• Strategic Influence: Grow into a key advisor for leadership on UX and digital experience strategy.

• Industry Exposure: Gain valuable experience in the complex and dynamic logistics sector, contributing to significant digital initiatives.

• Skill Development: Leverage the provided development budget for certifications, conferences, and workshops in areas like advanced UX, change management, or digital strategy.

📝 Enhancement Note: This role offers a significant opportunity for impact and growth by shaping how user experience is understood and practiced across a major global corporation. The focus on community and enablement provides a unique path for career development within operations and digital transformation.

🌐 Work Environment

Office Type: The role is based in a modern office complex (Alchemia) in Gdańsk, known for its contemporary design and amenities. The environment is likely collaborative and professional, designed to support innovation and teamwork.

Office Location(s):

Workspace Context:

• Collaborative Environment: The office design and hybrid work model encourage interaction and teamwork, facilitating brainstorming sessions, workshops, and cross-functional meetings crucial for community building and enablement.

• Technology Access: As part of a large IT-focused organization, expect access to modern collaboration tools, design software, and communication platforms necessary for UX work and community management.

• Team Interaction: Frequent opportunities to interact with a diverse range of professionals, including UX designers, product managers, engineers, and business analysts, fostering a rich learning and networking environment.

• Knowledge Center Focus: The Gdańsk Knowledge Center is a hub for digital solutions and agility, indicating an environment that values innovation and forward-thinking initiatives.

Work Schedule:

• Flexible working hours and a hybrid work model (combination of office and home office) are offered. This provides autonomy and work-life balance, essential for managing diverse responsibilities and fostering a sustainable work environment.

📝 Enhancement Note: The hybrid model and flexible hours are key benefits, allowing the UX Community and Enablement Manager to balance deep work, community engagement, and personal well-being effectively, while still fostering in-person collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess alignment with the role's requirements.

• Hiring Manager Interview: Discussion focused on your experience in UX, community building, enablement, and change management. Expect questions about your approach to fostering user-centered design culture.

• Case Study Presentation/Workshop: You may be asked to present a past project or participate in a simulated workshop to demonstrate your facilitation, problem-solving, and stakeholder management skills. This is where your portfolio will be critical.

• Team/Cross-Functional Interview: Meet with potential colleagues and stakeholders from Product, Engineering, or other departments to assess cultural fit and collaborative potential.

• Final Interview: Likely with a senior leader to discuss strategic alignment and long-term vision for the role.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most impactful projects that best demonstrate your experience in community building, enablement, and driving UX adoption.

• Focus on Impact: For each project, clearly articulate the problem, your role, the solutions implemented (especially community/enablement aspects), and the quantifiable results achieved (e.g., increased engagement, improved skills, adoption rates, business impact).

• Showcase Process: Detail your methodology for community growth, knowledge sharing, and training program development. Use diagrams or flowcharts if helpful.

• Highlight Change Management: Include examples of how you've influenced stakeholders, overcome resistance, and successfully embedded new ways of working.

• Tailor to Hapag-Lloyd: Research Hapag-Lloyd's digital initiatives and mention how your skills and experience can contribute to their specific goals, especially regarding DEX and UX maturity.

Challenge Preparation:

• Community Strategy: Be ready to discuss how you would approach building and scaling a UX community at Hapag-Lloyd, including specific tactics for engagement and knowledge sharing.

• Enablement Program Design: Prepare to outline how you would design an enablement program for user-centered design, considering different skill levels and departments.

• Change Management Scenarios: Anticipate questions about how you would handle resistance to UX adoption or advocate for user needs in a large organization.

• Metrics & ROI: Think about how you would measure the success and ROI of community and enablement initiatives.

📝 Enhancement Note: The interview process will heavily weigh your ability to articulate and demonstrate concrete results from your community, enablement, and change management efforts. A well-structured portfolio that showcases these aspects is essential for success.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration Platforms: Proficiency with tools like Slack, Microsoft Teams, or similar enterprise communication and collaboration suites for community interaction and team communication.

• Knowledge Management Systems: Experience with platforms like Confluence, SharePoint, or internal wikis for documenting best practices, sharing resources, and building a knowledge base.

• Presentation Software: Expertise in tools like PowerPoint, Google Slides, or Keynote for developing and delivering training materials, workshops, and stakeholder presentations.

• Design & Prototyping Tools (Familiarity): While not the primary focus, understanding or familiarity with tools like Figma, Sketch, Adobe XD, or Miro can be beneficial for collaborating with UX designers and understanding their workflows.

Analytics & Reporting:

• Community Analytics: Experience with analytics dashboards within collaboration platforms or dedicated community management tools to track engagement, participation, and growth metrics.

• Survey Tools: Proficiency with tools like SurveyMonkey, Typeform, or Google Forms for gathering feedback on training programs and community initiatives.

• Basic Data Analysis: Ability to analyze data from various sources to report on the effectiveness of enablement programs and community efforts.

CRM & Automation (Familiarity):

• While not a core CRM role, understanding how UX impacts internal employee tools or customer-facing products built on CRM platforms (like Salesforce) could be advantageous. Familiarity with automation concepts can help in scaling enablement efforts.

📝 Enhancement Note: The emphasis is on tools that facilitate communication, knowledge sharing, and structured learning. While direct UX design tool experience is secondary, understanding the ecosystem in which UX operates is important.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep-seated belief in understanding and advocating for the user, whether they are employees or external customers. This means prioritizing user needs in all product and process design decisions.

• Collaboration & Transparency: Fostering an environment where ideas are openly shared, feedback is constructively given and received, and cross-functional teams work together towards common goals.

• Continuous Improvement & Learning: A commitment to ongoing learning, skill development, and the iterative refinement of processes, tools, and methodologies. This includes embracing new technologies and approaches.

• Impact & Results: A focus on delivering tangible outcomes that benefit the business and its users, measured through data and aligned with strategic objectives.

• Agility & Adaptability: Embracing change and being able to adapt quickly to new challenges and opportunities in a fast-paced global environment.

Collaboration Style:

• Cross-Functional Integration: Actively seeks out and builds relationships with individuals and teams across Product, Engineering, HR, and Business units to ensure UX principles are integrated holistically.

• Knowledge Sharing Culture: Encourages and facilitates the sharing of insights, best practices, and lessons learned through community forums, workshops, and internal platforms.

• Feedback Loops: Establishes clear channels for feedback on enablement programs and community initiatives, using input to continuously improve offerings.

• Empowerment & Support: Aims to empower teams and individuals with the knowledge and skills they need to adopt user-centered design practices, providing ongoing support and resources.

📝 Enhancement Note: The company culture likely values efficiency, reliability, and a global perspective, as befitting a leading shipping company. The emphasis on agility and digital transformation suggests an openness to modern approaches in UX and employee experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Embedding UX in a Large Organization: Overcoming existing workflows and mindsets to consistently integrate user-centered design across diverse teams and geographies can be a significant undertaking.

• Measuring ROI of Community/Enablement: Quantifying the direct business impact of community building and training programs can be challenging, requiring robust metrics and reporting.

• Maintaining Engagement: Keeping a large, distributed community active and engaged requires ongoing effort, innovation, and responsiveness to member needs.

• Balancing Global Needs: Catering to the diverse needs and contexts of employees across different regions and business units within Hapag-Lloyd.

• Navigating Organizational Change: Working within a large, established company requires strong change management skills to drive adoption of new practices and technologies.

Learning & Development Opportunities:

• UX Strategy & Governance: Develop expertise in establishing UX frameworks, design systems, and governance models for a global enterprise.

• Digital Transformation Leadership: Gain hands-on experience in driving digital transformation initiatives from a people and process perspective.

• Advanced Change Management: Deepen skills in leading complex organizational change, particularly related to technology adoption and cultural shifts.

• Community & Network Building: Become a recognized expert in building and managing professional communities within large corporations.

• Industry Expertise: Acquire in-depth knowledge of the logistics and shipping industry, and how digital solutions impact its operations.

📝 Enhancement Note: The challenges presented are typical for roles focused on cultural change and process adoption within large enterprises. Successfully navigating these will provide significant opportunities for professional growth and development.

💡 Interview Preparation

Strategy Questions:

• "How would you approach building and scaling a UX community of practice from scratch within a company like Hapag-Lloyd?"

  • Preparation: Outline a phased approach, including initial outreach, platform selection, content strategy, engagement tactics, and measurement.

• "Describe your process for designing and delivering an enablement program for user-centered design principles to a mixed audience of designers, developers, and business analysts."

  • Preparation: Detail steps from needs assessment, curriculum design, delivery methods (online, in-person), to feedback collection and iteration.

• "How do you measure the impact and ROI of UX community and enablement initiatives? Provide examples."

Company & Culture Questions:

• "What do you know about Hapag-Lloyd's digital transformation efforts, and how can a UX community and enablement function support them?"

  • Preparation: Research recent company news, digital strategy announcements, and the role of the Knowledge Center in Gdańsk.

• "How would you foster a culture of user-centricity within teams that may not have a strong UX background?"

  • Preparation: Discuss strategies like storytelling, showcasing success stories, providing practical tools, and building internal UX champions.

• "Describe a time you had to influence stakeholders who were resistant to adopting new design processes or methodologies."

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your UX/enablement philosophy. For each project, clearly articulate the business context, your specific role, the problem you solved, your approach (especially community/enablement aspects), and the tangible outcomes.

• Focus on Enablement & Community: Emphasize projects where you built communities, created training, or drove adoption of UX practices. Highlight your ability to empower others.

• Quantify Impact: Use data and metrics whenever possible to demonstrate the success of your initiatives.

• Visuals: Use clear, concise visuals that illustrate your process and impact. Avoid overly complex slides.

• Storytelling: Frame your projects as compelling stories that demonstrate your problem-solving skills and strategic thinking.

📝 Enhancement Note: Be prepared to speak passionately about the value of UX and how community and enablement are key levers for driving that value within a large, complex organization. Your ability to connect UX to business outcomes will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Oracle Cloud Candidate Experience portal.

• Portfolio Customization: Tailor your portfolio to highlight experiences in community building, UX enablement, and driving organizational change. Select case studies that best demonstrate your ability to foster user-centered design practices and measure their impact.

• Resume Optimization: Ensure your resume clearly articulates your experience in UX, community management, training delivery, and change management. Use keywords from the job description, such as "UX ecosystem," "Digital Employee Experience," "community building," "enablement," and "organizational change." Quantify achievements where possible.

• Interview Preparation: Practice articulating your approach to building communities, designing enablement programs, and managing stakeholders. Prepare specific examples using the STAR method, especially for questions related to influencing change and measuring impact.

• Company Research: Thoroughly research Hapag-Lloyd, its industry, its digital strategy, and the role of the Knowledge Center in Gdańsk. Understand their business goals and consider how your role will contribute to them.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.