UX Analyst

📍 Job Overview

Job Title: UX Analyst

Company: Clarios

Location: San Pedro Garza García, Nuevo León, Mexico

Job Type: Full-Time

Category: User Experience (UX) / Customer Experience (CX)

Date Posted: January 21, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in enhancing Clarios' Customer Experience (CX) by focusing on user-centric design for digital products, platforms, and processes.

• The UX Analyst will conduct user research, analyze customer journeys, and perform usability testing to generate insights that drive customer satisfaction and loyalty.

• This position acts as a bridge between CX strategy, digital transformation initiatives, and human-centered design principles.

• Collaboration with UX Designers, Product Owners, CX leaders, IT, Operations, and Change Management teams is essential to translate user needs into actionable improvements.

📝 Enhancement Note: While the title is "UX Analyst," the description strongly emphasizes a Customer Experience (CX) focus, indicating the role bridges UX research methodologies with broader CX strategy and operational efficiency improvements. The role is not purely within IT or product development but has a significant impact on business operations and customer-facing functions.

📈 Primary Responsibilities

• Conduct qualitative and quantitative user research to understand customer needs, behaviors, and pain points, specifically supporting CX initiatives.

• Map end-to-end customer and user journeys across digital touchpoints, identifying critical "moments that matter" and friction points impacting experience and operational efficiency.

• Plan and execute usability testing for customer-facing and internal solutions to validate designs and live products against usability standards.

• Translate research findings and testing results into clear, actionable insights that inform CX strategy, product roadmaps, and design decisions.

• Collaborate closely with UX Designers, Product Managers, Developers, CX leaders, IT, Operations, and Change Management teams to ensure user-centricity in all digital initiatives.

• Define and track key experience metrics (usability, satisfaction, adoption, task success) tied to CX outcomes and contribute to continuous improvement efforts.

• Support CX governance by contributing research evidence and recommendations to ensure enterprise CX standards and design principles are maintained.

• Gather post-launch feedback and customer signals to drive iterative improvements and inform future development.

📝 Enhancement Note: The responsibilities highlight a blend of traditional UX research tasks with a strong emphasis on aligning with broader Customer Experience (CX) strategy and driving operational efficiency. The role is expected to contribute to strategic CX initiatives, not just individual product usability.

🎓 Skills & Qualifications

Education:

Experience:

• 2–5 years of demonstrated experience in UX research, UX analysis, or user-centered design.

• Proven track record of conducting user or customer research and performing usability testing.

• Experience working with journey maps, personas, and experience frameworks.

Required Skills:

• User Research: Proficient in conducting qualitative and quantitative research methodologies to uncover user needs and behaviors.

• Journey Mapping: Ability to create and analyze end-to-end customer and user journey maps.

• Usability Testing: Skill in planning, executing, and synthesizing findings from usability tests.

• Analytical & Synthesis Skills: Strong ability to translate raw data and user feedback into clear, actionable insights and recommendations.

• Cross-Functional Collaboration: Proven ability to work effectively with diverse teams including Product, Design, IT, and Operations.

• English Fluency: Fluent in English (written and verbal).

• Spanish Fluency: Fluent in Spanish (written and verbal).

Preferred Skills:

• Experience supporting Customer Experience (CX) initiatives and strategy.

• Familiarity with customer-facing digital platforms, portals, or services.

• Experience with UX and research tools such as Figma, FigJam, Miro, UserTesting.com, or Optimal Workshop.

• Exposure to Agile, product-centric, or digital transformation environments.

• Experience within manufacturing, industrial, or enterprise B2B environments.

• Understanding of change management, adoption strategies, or training considerations.

📝 Enhancement Note: The combination of required and preferred skills suggests a candidate who is not only technically proficient in UX research but also understands the business context of customer experience and operational impact, particularly within an industrial or manufacturing setting. Bilingualism is a critical requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating your UX research process from problem identification to solution validation and impact.

• Research Methodologies: Illustrate your experience with a variety of qualitative and quantitative research methods, explaining why specific methods were chosen for particular projects.

• Journey Mapping Examples: Include examples of customer or user journey maps you have developed, highlighting key insights and recommended actions.

• Usability Testing Reports: Present samples of usability testing plans, execution summaries, and findings reports, emphasizing how recommendations led to design improvements.

• Insight-to-Action: Clearly articulate how your research insights were translated into actionable recommendations that influenced product design, CX strategy, or process improvements.

Process Documentation:

• Research Planning: Demonstrate a structured approach to planning user research, including defining objectives, recruiting participants, and selecting appropriate methodologies.

• Data Synthesis: Show how you synthesize research data (e.g., interview transcripts, survey responses, usability test recordings) into meaningful themes and insights.

• Recommendation Articulation: Provide examples of how you present findings and recommendations to stakeholders, ensuring clarity and impact.

• Collaboration Workflow: Illustrate how you collaborate with cross-functional teams (e.g., designers, product managers, developers) throughout the research and design process.

📝 Enhancement Note: For a UX Analyst role with a CX focus, the portfolio should emphasize not just the execution of research but also the strategic impact and communication of findings. Demonstrating the ability to translate insights into tangible improvements that affect customer experience and operational efficiency will be crucial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance (medical, dental, vision).

• Life insurance and disability coverage.

• Paid time off (vacation, holidays, personal days).

• Retirement savings plan (e.g., pension contributions).

• Professional development opportunities (training, conferences, certifications).

• Potential for performance-based bonuses.

• Employee assistance program (EAP).

Working Hours:

• Standard full-time hours, typically 40 hours per week.

• Potential for some flexibility, but the role is primarily on-site, requiring consistent in-office presence for collaboration and research activities.

📝 Enhancement Note: Salary estimation is based on research for similar UX Analyst roles in Mexico, specifically in major cities, factoring in experience level and bilingual requirements. Benefits are standard for a large, multinational corporation like Clarios, aiming to attract and retain talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Advanced low-voltage battery technologies for mobility. Clarios is a global leader in this sector, serving both Aftermarket and OEM partners.

Company Size: Approximately 18,000 employees globally.

Founded: Clarios has a long history, evolving from previous entities, with a strong presence and established operations. The provided PDF link suggests a recent overview, indicating ongoing strategic initiatives.

Team Structure:

• The UX Analyst will likely be part of a broader Customer Experience (CX) or Digital Transformation team, or potentially embedded within a product development group with a strong CX focus.

• This team will collaborate extensively with UX Designers, Product Owners, CX Leaders, IT, Operations, and Change Management teams, indicating a matrixed and cross-functional reporting structure for projects.

Methodology:

• Data-Driven Decisions: Emphasis on using research, analytics, and customer feedback to inform strategy and design.

• Human-Centered Design: Core principle of designing products and experiences around user needs and behaviors.

• Agile & Iterative: Likely operates within Agile or product-centric methodologies, focusing on continuous improvement and iterative development.

• Cross-Functional Collaboration: A strong emphasis on teamwork and shared ownership across departments to achieve CX goals.

• Sustainability Focus: Clarios has a significant commitment to sustainability, which may influence design considerations and operational processes.

Company Website: [Clarios Website - Assumed based on domain]

📝 Enhancement Note: Clarios' position as a global leader in battery technology for mobility suggests a stable, established company with a focus on innovation and sustainability. The emphasis on CX as a strategic differentiator indicates a culture that values customer insights and user-centricity in its operations and product development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor with 2-5 years of experience, suitable for a mid-level professional. It offers a specialized path within UX/CX that directly influences business outcomes.

Reporting Structure: The UX Analyst will likely report to a UX Manager, CX Lead, or Product Management leader. They will work closely with UX Designers, Product Owners, and various stakeholders across IT, Operations, and Marketing.

Operations Impact: The UX Analyst's work directly impacts operational efficiency by identifying and resolving friction points in internal and external processes. Improvements in digital product adoption and user satisfaction lead to better customer outcomes, reduced support costs, and increased loyalty, all of which are critical for business success and revenue generation.

Growth Opportunities:

• Specialization: Deepen expertise in specific UX research methods, CX strategy, or particular product domains (e.g., B2B portals, industrial applications).

• Leadership: Transition into a Senior UX Analyst or UX Research Lead role, mentoring junior team members and leading larger research initiatives.

• Management: Move into a UX Manager or CX Manager position, overseeing teams and setting strategic direction.

• Cross-Functional Mobility: Leverage CX and UX insights to move into Product Management, CX Strategy, or even operational improvement roles within Clarios.

• Skill Development: Opportunities to learn advanced analytics, design thinking facilitation, and CX program management.

📝 Enhancement Note: The role offers a clear path for growth within the specialized field of UX/CX, with opportunities to expand into leadership or pivot into related operational or product-focused roles within a large, global organization. The emphasis on impacting operational efficiency is key to demonstrating value.

🌐 Work Environment

Office Type: The role is described as "On-site," suggesting a traditional office environment where collaboration and in-person research activities are prioritized.

Office Location(s): San Pedro Garza García, Nuevo León, Mexico. This is a major business hub in Mexico, known for its corporate presence and infrastructure.

Workspace Context:

• Collaborative Spaces: Expect an office environment that facilitates teamwork, likely with meeting rooms, project spaces, and potentially shared work areas.

• Tools & Technology: Access to standard office technology, as well as specialized UX/CX software and research tools (e.g., Figma, Miro, UserTesting.com).

• Team Interaction: Opportunities for frequent interaction with UX Designers, Product Managers, CX leaders, and other cross-functional team members, fostering a dynamic and communicative work environment.

Work Schedule:

• Predominantly standard business hours (e.g., 9 AM to 6 PM), Monday through Friday, with a typical 40-hour work week.

• While on-site, there might be some flexibility in start/end times, but core hours for collaboration will be expected.

📝 Enhancement Note: The on-site requirement for this role is significant, indicating a preference for in-person collaboration and potentially hands-on research activities. The location in San Pedro Garza García suggests a professional, well-equipped corporate setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, assessing for required qualifications and experience.

• Technical Interview(s): Expect interviews focused on UX research methodologies, usability testing principles, journey mapping, and your analytical approach. You may be asked to walk through specific research projects.

• Portfolio Review: A dedicated session where you present selected case studies from your portfolio, detailing your process, insights, and impact. This is a critical stage.

• Cross-Functional Interviews: Interviews with potential collaborators (e.g., UX Designers, Product Owners, CX Leaders) to assess your teamwork, communication skills, and ability to integrate insights into product development.

• Cultural Fit & Behavioral Interview: Questions designed to assess your alignment with Clarios' values, your problem-solving approach, and how you handle challenges.

• Final Interview: Likely with a senior leader to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Tell a Story: Structure your case studies as narratives, clearly outlining the problem, your role, the process you followed, the insights you uncovered, the solutions you recommended, and the measurable impact.

• Focus on Impact: Quantify results whenever possible (e.g., "reduced task completion time by X%", "increased user satisfaction scores by Y points," "identified Z key friction points leading to redesign").

• Showcase Process: Clearly articulate your thought process, the methodologies you chose, and why. Demonstrate your ability to adapt your approach to different project needs.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use mockups, diagrams, and clear visuals to support your explanations.

• Tailor to the Role: Highlight experiences most relevant to Clarios' industry (manufacturing, B2B, mobility) and their stated emphasis on CX and operational efficiency.

• Prepare for Questions: Anticipate questions about your research decisions, how you handle conflicting stakeholder opinions, and how you measure success.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live exercise simulating a UX research or analysis task. This could involve analyzing a dataset, critiquing an existing interface, or outlining a research plan for a given scenario.

• Practice articulating your thought process clearly and concisely under time pressure.

• If given a case study, focus on identifying the core user problem, proposing a research approach, and suggesting potential solutions based on hypothetical insights.

📝 Enhancement Note: The emphasis on portfolio review and case studies suggests Clarios places high value on practical experience and the ability to demonstrate tangible results from UX research efforts. Preparing to articulate the impact of your work is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• UX/Design Software: Figma, FigJam (preferred for collaboration and design prototyping).

• Prototyping & Collaboration: Miro, other digital whiteboarding tools for journey mapping and brainstorming.

• Usability Testing Platforms: UserTesting.com, Lookback, or similar tools for remote and moderated/unmoderated testing.

• Research & Analytics Tools: Optimal Workshop (for card sorting, tree testing), survey platforms (e.g., SurveyMonkey, Typeform, Qualtrics), and potentially analytics tools like Google Analytics or Adobe Analytics for understanding user behavior on live platforms.

Analytics & Reporting:

• Experience interpreting data from web analytics tools to understand user behavior and identify areas for UX improvement.

CRM & Automation:

• While not a primary focus, understanding how user experience integrates with CRM systems (like Salesforce) and customer engagement platforms can be beneficial for contextualizing research.

• Familiarity with how automation impacts user workflows and can be a subject of UX analysis.

📝 Enhancement Note: The mention of specific tools like Figma, Miro, and UserTesting.com indicates the expected technical proficiency. Experience with these collaborative and research platforms is likely a key differentiator.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs as the primary driver for all decisions.

• Data-Driven Integrity: Valuing rigorous research and data analysis to ensure insights are objective and reliable.

• Collaboration & Partnership: Fostering strong working relationships across departments to achieve shared goals.

• Innovation & Continuous Improvement: Embracing new ideas and methodologies to constantly enhance user and customer experiences.

• Efficiency & Effectiveness: Striving to optimize processes and digital solutions to improve operational outcomes and user satisfaction.

Collaboration Style:

• Cross-Functional Integration: Actively seeking input from and providing insights to various teams (Product, IT, Operations, Marketing, Sales) to ensure a holistic approach to CX.

• Evidence-Based Communication: Presenting findings and recommendations supported by research data and user insights.

• Feedback-Oriented: Open to giving and receiving constructive feedback to refine research approaches and design solutions.

• Proactive Engagement: Initiating collaborations and sharing findings proactively to influence decision-making early in the process.

📝 Enhancement Note: Clarios' stated focus on Customer Experience as a strategic differentiator implies a culture that highly values user insights and cross-functional teamwork. The operations values will likely reflect a commitment to data, efficiency, and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user needs while understanding and navigating technical limitations, business goals, and budget constraints.

• Integrating Insights into Diverse Workflows: Ensuring that UX research findings are effectively communicated and integrated into the development and operational processes of various teams.

• Measuring Long-Term CX Impact: Developing and tracking metrics that demonstrate the sustained value and ROI of CX initiatives over time.

• Navigating a Global Organization: Understanding and adapting research and design approaches to meet the needs of diverse global markets and user segments.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to deepen expertise in areas like generative AI in research, advanced qualitative analysis, or quantitative modeling.

• CX Strategy Development: Involvement in shaping broader CX strategies and roadmaps for Clarios.

• Product Management Acumen: Gaining a deeper understanding of product lifecycle management and business strategy.

• Industry Trends: Staying abreast of emerging UX/CX trends, tools, and best practices through conferences and training.

• Mentorship: Learning from experienced UX/CX professionals and potentially mentoring junior analysts in the future.

📝 Enhancement Note: The challenges are typical for a role bridging user advocacy with business realities. The growth opportunities highlight a potential for significant career advancement and skill broadening within a dynamic industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you uncovered a critical user insight that significantly changed the direction of a product or project. What was your process, and what was the outcome?" (Focus on your research methodology, insight generation, and impact).

• "How would you approach mapping the customer journey for a B2B industrial product, considering both online and offline touchpoints?" (Demonstrate your understanding of journey mapping and cross-channel experiences).

• "Imagine a new feature is launched, and user adoption is low. How would you use UX research to diagnose the problem and recommend improvements?" (Showcase your problem-solving and diagnostic skills).

Company & Culture Questions:

• "What interests you about Clarios and our mission in advanced battery technologies?" (Research Clarios' products, sustainability efforts, and market position).

• "How do you see Customer Experience playing a role in the success of a company like Clarios?" (Connect your understanding of CX to Clarios' industry and strategic goals).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: Problem Statement, Your Role & Responsibilities, Research Methodology, Key Findings/Insights, Recommended Solutions, Implementation (if applicable), and Measurable Impact.

• Visuals: Use clear, concise visuals – journey maps, persona excerpts, key UI elements, graphs showing impact. Avoid overwhelming slides.

• Narrative: Tell a compelling story about how you solved a problem for users and delivered value.

• Quantify: Emphasize any quantifiable results achieved through your work (e.g., improvements in conversion rates, task success, satisfaction scores).

• Be Ready for Deep Dives: Anticipate detailed questions about your methodology, decision-making process, and how you handled challenges within each case study.

📝 Enhancement Note: Preparation should focus on demonstrating not just UX research skills but also strategic thinking, business acumen, and the ability to drive tangible improvements in customer experience and operational efficiency, aligned with Clarios' stated priorities.

📌 Application Steps

To apply for this UX Analyst position:

• Submit your application through the provided Workday link.

• Tailor Your Resume: Highlight keywords and experiences directly related to UX research, journey analysis, usability testing, CX initiatives, cross-functional collaboration, and your proficiency in both English and Spanish. Quantify achievements where possible.

• Prepare Your Portfolio: Curate 2-3 strong case studies that showcase your research process, insights, and impact. Ensure it is well-organized, visually appealing, and ready for presentation. Be prepared to discuss your methodology and the business outcomes of your work.

• Research Clarios: Familiarize yourself with Clarios' products, market position, sustainability initiatives, and their stated focus on Customer Experience as a strategic differentiator. Understand their industry (automotive, industrial batteries).

• Practice Interview Responses: Prepare answers to common UX interview questions, behavioral questions, and questions specific to this role's responsibilities, focusing on demonstrating your analytical skills, collaborative spirit, and user advocacy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.