User Experience (UX) Architect

📍 Job Overview

Job Title: User Experience (UX) Architect Company: CapTech Consulting Location: Charlotte, North Carolina, United States Job Type: Full-time Category: Customer Experience (CX) Operations / Digital Design Operations Date Posted: September 17, 2025 Experience Level: 5-10 Years (Mid to Senior Level) Remote Status: On-site

🚀 Role Summary

• Lead the design of sophisticated, intuitive, and impactful digital brand experiences by leveraging qualitative and quantitative user research and accessibility best practices.
• Drive alignment between user goals, behaviors, and attitudes with overarching business objectives within client engagements.
• Mentor junior UX practitioners and provide design oversight and art direction to ensure successful project delivery and skill development.
• Champion accessible design principles and usability best practices throughout client projects and internal team discussions.
• Contribute to the continuous improvement of CapTech’s Customer Experience (CX) practice by developing methodologies, capabilities, and toolsets.

📝 Enhancement Note: While the title is "User Experience (UX) Architect," the responsibilities heavily lean into the operational aspects of delivering user experience solutions. This includes leading design activities, mentoring, and contributing to practice development, which aligns with a role that requires strong operational execution and strategic thinking within the CX domain. The focus on client-facing delivery and internal practice improvement suggests a blend of consulting and operational leadership.

📈 Primary Responsibilities

• Lead the creation of key UX deliverables including personas, customer journey maps, conceptual prototypes, wireframes, and responsive interfaces, ensuring adherence to interaction design and usability best practices.
• Spearhead advanced design activities such as leading design workshops, facilitating rapid prototyping sessions, and managing iterative user testing cycles.
• Develop and deliver clear, concise, and compelling presentations to clients and internal teams, effectively communicating design rationale, user insights, and strategic recommendations.
• Act as a vocal advocate for accessible design (WCAG compliance) and usability principles, educating clients and team members on their importance and impact.
• Provide insightful and constructive feedback on project designs, encompassing interactions, information architecture, content strategy, and overall alignment with business goals and user needs.
• Conduct competitive assessments to identify innovative design alternatives and proactively research emerging design and technology trends to inform project strategies.
• Collaborate closely with project teams, including interaction designers, user researchers, developers, and business system analysts, to ensure holistic and effective solution delivery.
• Proactively mentor and guide other UX/design practitioners, offering design oversight and art direction to elevate the quality of their work and foster professional growth.
• Contribute to CapTech’s CX practice leadership by participating in and leading meetings, developing methodologies, and enhancing the team's capabilities and toolset.

📝 Enhancement Note: The responsibilities highlight a leadership component, emphasizing the "Architect" aspect by requiring the candidate to lead design activities, mentor others, and contribute to practice development. This goes beyond individual contribution and implies a need for strong project management and team leadership skills within a consulting context.

🎓 Skills & Qualifications

Education:

• A 4-year degree in Design, Fine Arts, Human-Computer Interaction (HCI), or a closely related field is preferred. Equivalent practical experience may be considered in lieu of a formal degree.

Experience:

• A minimum of 5+ years of professional experience in user experience design, with a strong preference for experience gained within a consulting or agency environment.
• Demonstrated experience across multiple domains of human-centered design, including user and market research, product and experience strategy, information architecture, experience design, content strategy, and optimization.

Required Skills:

• User Research & Analysis: Proven ability to conduct and interpret qualitative and quantitative user research, providing actionable insights and recommendations.
• Interaction Design: Expert knowledge of interaction design principles, user flows, and creating intuitive user interfaces.
• Information Architecture: Strong understanding of organizing and structuring content for optimal usability and navigation.
• Wireframing & Prototyping: Proficiency in creating low-fidelity wireframes and high-fidelity interactive prototypes to communicate design concepts.
• Visual Communication: Exceptional conceptual and visual communication skills, with the ability to articulate design ideas clearly through presentations and documentation.
• Analytic Capabilities: Strong analytical skills to identify user behavior patterns and translate them into effective design solutions.
• Problem-Solving: Demonstrated ability to approach complex design challenges with creative and effective solutions.
• Mentoring & Leadership: Experience mentoring junior designers and providing design oversight or art direction.
• Tool Proficiency: Expertise in Figma is strongly preferred. Proficiency in comparable design tools such as Sketch and Adobe XD is also valuable.
• Creative Suite: Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and presentation software like PowerPoint.

Preferred Skills:

• Agile Methodologies: Working knowledge of Agile product development lifecycles and practices.
• Accessibility Standards: Familiarity with WCAG (Web Content Accessibility Guidelines) and other accessibility standards and best practices.

📝 Enhancement Note: The emphasis on consulting experience, client presentations, and practice development suggests that candidates with a background in professional services will be highly regarded. The preference for Figma indicates a need for current and relevant tool proficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX design projects, demonstrating a strong understanding of the end-to-end design process.
• Case studies that clearly articulate project goals, the candidate's role, the design process followed, key challenges encountered, and the measurable impact of the solutions.
• Examples of user research synthesis, journey mapping, wireframing, prototyping, and final interface design.
• Evidence of working with cross-functional teams (developers, product managers) to bring designs to life.
• Demonstrations of how user needs were balanced with business objectives.

Process Documentation:

• Showcase documentation of design processes, including user research plans, usability test reports, and design rationale documentation.
• Include examples of how design decisions were informed by data and user feedback.
• Demonstrate experience in facilitating design workshops or collaborative ideation sessions.

📝 Enhancement Note: The requirement to include a link to an online portfolio is critical for this role. The portfolio should not only display visual design work but also the candidate's thought process, problem-solving approach, and impact on business outcomes, particularly within consulting engagements.

💵 Compensation & Benefits

Salary Range:

• Given the location (Charlotte, NC), experience level (5-10 years), and the nature of consulting work, a competitive salary range for a UX Architect is estimated to be between $100,000 and $140,000 annually. This range can vary based on specific project demands, client engagement scope, and individual candidate qualifications and negotiation.

Benefits:

• Learning & Development: Access to programs offering certification and tuition support, digital on-demand learning courses, mentorship, and structured skill development paths.
• Modern Health: Comprehensive mental health and well-being platform providing 1:1 care, group support, and self-serve resources.
• Carrot Fertility: Inclusive fertility and family-forming coverage, supporting various paths to parenthood.
• Fringe Stipend Program: A personalized lifestyle stipend for benefits such as streaming services, food delivery, fitness, or student loan repayment.
• Employee Resource Groups (ERGs): Opportunities to participate in employee-led groups focused on diversity and inclusion.
• Philanthropic Partnerships: Engagement opportunities in community-focused projects and pro-bono work.
• 401(k) Matching: Generous employer matching with no vesting period to support long-term financial wellness.
• Traditional Benefits: Generous Paid Time Off (PTO), comprehensive health coverage, disability insurance, and paid family leave.

Working Hours:

• Typically 40 hours per week, with potential for extended hours based on client project deadlines and consulting demands. Flexibility may be offered, but the role is primarily on-site, requiring availability during standard business hours.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for UX Architects with 5-10 years of experience in major US metropolitan areas, adjusted for the Charlotte, NC market, and considering the consulting industry's compensation structure. The comprehensive benefits package reflects a strong emphasis on employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting / Digital Transformation Services Company Size: CapTech Consulting is a significant player in the technology consulting space. While specific numbers fluctuate, it generally operates with a workforce in the thousands, indicating a well-established firm with a broad client base and diverse project opportunities. This size offers both the stability of a larger organization and the potential for specialized career paths. Founded: Founded with a passion for creating lasting client relationships, CapTech has grown into a respected consultancy working with Fortune 100 companies, mid-sized enterprises, and government agencies. This history suggests a culture focused on client success, innovation, and long-term partnerships.

Team Structure:

• The UX Architect will be part of CapTech's Customer Experience (CX) team, which is likely composed of various design and research specialists.
• This role implies a leadership position within the CX team, potentially reporting to a Director or Practice Lead for CX.
• Collaboration is expected to be extensive, working closely with CX Directors, UX Designers, User Researchers, Developers, Business Analysts, and Project Managers across various client engagements.

Methodology:

• CapTech emphasizes a technology-driven approach, collaborating with clients to achieve ambitious goals.
• The CX team likely employs human-centered design methodologies, integrating user research, iterative design, and data analysis to inform solutions.
• Agile development practices are commonly used, requiring designers to be adaptable and collaborative within fast-paced project cycles.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's reputation as an award-winning consultancy suggests a culture that values high performance, client satisfaction, and professional development. The emphasis on technology and digital transformation means designers will work on cutting-edge projects.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid to Senior level (5-10 years of experience), functioning as a UX Architect. This implies a level of autonomy, leadership in design execution, and the ability to guide and mentor others. It's a critical individual contributor role with significant influence on project outcomes and team development. Reporting Structure: The UX Architect will likely report to a CX Practice Lead or a Director within the Customer Experience division. They will, in turn, mentor and provide design oversight to junior UX Designers and Researchers. Operations Impact: UX Architects at CapTech have a direct impact on the success of client digital transformation initiatives. By ensuring intuitive, user-centered designs, they contribute to improved customer engagement, increased conversion rates, enhanced brand perception, and ultimately, client business growth and revenue. Their work bridges the gap between user needs and business objectives, making them integral to successful GTM strategies.

Growth Opportunities:

• Practice Leadership: Advance into roles like CX Director, leading larger teams, developing practice strategies, and managing client relationships at a higher level.
• Specialization: Deepen expertise in specific areas such as service design, design systems, or advanced user research methodologies.
• Cross-Functional Expertise: Develop skills in product strategy, business analysis, or project management to broaden consulting capabilities.
• Mentorship & Training: Take on formal mentorship roles, develop training materials, and contribute to CapTech's internal knowledge-sharing initiatives.
• Client Relationship Management: Grow into roles that involve more direct client advisory and business development.

📝 Enhancement Note: The "Architect" title suggests a career path that can lead to senior leadership within the CX practice, focusing on strategic direction and team development, rather than solely individual design execution.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment. CapTech likely offers modern, collaborative office spaces designed to foster teamwork and innovation. Office Location(s): The primary location specified is Charlotte, North Carolina. CapTech has numerous offices across the US, but this role is tied to the Charlotte location. Workspace Context:

• Collaboration: Expect a highly collaborative environment where interaction with team members, clients, and other disciplines is frequent. Design studios or open-plan work areas may be utilized.
• Tools & Technology: Access to industry-standard design software (Figma, Adobe Creative Suite), collaboration tools, and potentially dedicated UX research labs or equipment.
• Team Interaction: Opportunities for daily interaction with UX colleagues for critiques, brainstorming, and mentorship, as well as cross-functional team meetings.

Work Schedule:

• The standard work schedule is likely 40 hours per week. However, consulting roles, especially client-facing ones, often require flexibility to meet project deadlines, which may involve working beyond standard hours or occasional travel.

📝 Enhancement Note: The on-site requirement emphasizes the importance of in-person collaboration, client meetings, and direct team interaction within the consulting environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.
• Portfolio Review & Discussion: A more in-depth interview with CX leadership or senior designers, focusing on the candidate's portfolio. Expect to walk through case studies, discuss design decisions, and explain the rationale behind them.
• Skills-Based Interview/Challenge: This may involve a design exercise, a case study presentation, or a discussion about how the candidate would approach specific client challenges related to user experience.
• Team Interviews: Meetings with potential team members (other UX professionals, developers, project managers) to assess collaboration style and team dynamics.
• Final Interview: A conversation with a senior leader (e.g., Practice Lead, Director) to finalize the decision, discuss career aspirations, and confirm alignment with the company's strategic goals.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent the skills and experience required for this UX Architect role. Prioritize projects that showcase leadership, complex problem-solving, and measurable impact.
• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the key decisions you made, the challenges you overcame, and the results achieved. Quantify impact whenever possible.
• Highlight Process: Don't just show final designs; demonstrate your thinking process. Include artifacts like user research findings, personas, journey maps, wireframes, and prototypes.
• Accessibility Focus: Ensure at least one project highlights your understanding and application of accessibility best practices (WCAG).
• Concise Presentation: Be prepared to present your portfolio concisely and engagingly, focusing on the most impactful aspects of each project.

Challenge Preparation:

• Understand Consulting Context: Prepare for challenges that may involve client-facing scenarios, rapid problem-solving under pressure, and articulating strategic design thinking.
• Practice Articulation: Be ready to clearly explain your design process, rationale, and how your solutions address business needs and user goals.
• Embrace Feedback: Show that you can receive and incorporate feedback constructively, demonstrating adaptability and a growth mindset.

📝 Enhancement Note: The portfolio is paramount. Candidates must be prepared to deeply discuss their work, demonstrating not just design execution but also strategic thinking, client management capabilities, and leadership potential.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma (required, preferred expertise), Sketch, Adobe XD.
• Creative Suite: Adobe Illustrator, Adobe Photoshop, Adobe InDesign.
• Presentation Software: Microsoft PowerPoint.
• Collaboration Tools: Microsoft Teams, Slack, Jira, Confluence (likely used for project management and documentation).

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior data and inform design decisions.
• Experience with data visualization tools may be beneficial for presenting insights.

CRM & Automation:

• While not directly a CRM role, understanding how CRM systems (e.g., Salesforce) integrate with customer-facing digital experiences can be advantageous for a holistic approach.

📝 Enhancement Note: Proficiency in Figma is a key requirement, indicating its central role in CapTech's design workflow. Familiarity with the broader Adobe Creative Suite is also essential for asset creation and refinement.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and addressing client needs, delivering exceptional value, and building long-term partnerships.
• Excellence & Quality: A drive to produce high-quality, innovative, and effective design solutions.
• Collaboration: Fostering a team-oriented environment where knowledge sharing, feedback, and mutual support are encouraged.
• Continuous Learning: Valuing professional development, staying current with industry trends, and actively seeking opportunities to grow skills.
• Data-Driven Decisions: Utilizing user research and analytics to inform design choices and measure impact.
• Integrity & Respect: Upholding ethical standards and fostering an inclusive environment where diverse perspectives are valued.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with diverse teams, including strategy, development, and business analysis, to ensure cohesive project delivery.
• Open Communication: Encouraging transparent and frequent communication with team members and clients.
• Constructive Feedback: Engaging in a culture of providing and receiving honest, actionable feedback to improve designs and processes.
• Shared Ownership: Fostering a sense of shared responsibility for project success among all team members.

📝 Enhancement Note: CapTech's culture appears to value a blend of client-centricity, technical expertise, and a collaborative spirit, with a strong emphasis on professional growth and continuous improvement within the consulting framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively navigating the inherent tension between delivering optimal user experiences and meeting client business goals and technical constraints.
• Managing Multiple Projects & Stakeholders: Juggling the demands of various client projects and managing relationships with diverse stakeholder groups, each with potentially competing priorities.
• Adapting to Evolving Technologies: Staying abreast of rapid advancements in design tools, platforms, and user interaction paradigms to maintain a competitive edge.
• Driving Adoption of UX Best Practices: Educating clients and internal teams on the value of user-centered design and ensuring its consistent application across projects.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in specialized areas like service design, design systems, advanced prototyping, or UX strategy.
• Industry Exposure: Access to conferences, workshops, and training programs relevant to UX, design thinking, and digital transformation.
• Mentorship: Learning from experienced CX leaders and developing mentoring skills through formal or informal guidance of junior team members.
• Cross-Disciplinary Training: Opportunities to gain exposure to and training in related fields such as product management, business analysis, and agile methodologies.

📝 Enhancement Note: The role presents opportunities to tackle complex, high-impact projects within a dynamic consulting environment. The challenges are typical of senior roles in consultancies, requiring adaptability, strong problem-solving, and excellent communication skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs and business requirements. How did you resolve it?" (Prepare a specific case study demonstrating your problem-solving and negotiation skills.)
• "How do you ensure accessibility is integrated into your design process from the outset?" (Discuss your understanding of WCAG and practical methods for implementation.)
• "Walk me through your process for conducting user research and translating findings into actionable design recommendations." (Detail your methodology, tools, and how you present insights.)
• "How do you approach mentoring junior designers and providing constructive feedback?" (Share examples of your mentoring style and impact.)
• "Describe a challenging client engagement. What were the key challenges, and how did you navigate them?" (Focus on your client management and problem-solving skills.)

Company & Culture Questions:

• "What interests you about CapTech and our CX practice specifically?" (Research CapTech's values, recent projects, and industry reputation.)
• "How do you see yourself contributing to CapTech's CX methodology and capabilities?" (Think about areas where you can add value based on your experience.)
• "Describe your ideal team environment and how you collaborate with developers and other disciplines." (Align your response with CapTech's collaborative culture.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction (project context, your role), Problem Statement, Research & Insights, Design Process (wireframes, prototypes, iterations), Solution (final designs), Results & Impact, Key Learnings.
• Visuals: Use high-quality visuals. Ensure clarity and highlight key design elements and user flows.
• Narrative: Tell a compelling story about each project. Focus on the "why" behind your decisions.
• Conciseness: Be mindful of time. Practice your presentation to ensure it's impactful and within allotted timeframes.
• Engagement: Be prepared to pause for questions and engage in a dialogue about your work.

📝 Enhancement Note: Candidates should prepare to articulate their design process, demonstrate strategic thinking, and showcase leadership qualities. Understanding CapTech's consulting model and client-centric approach is crucial for tailoring responses.

📌 Application Steps

To apply for this User Experience (UX) Architect position:

• Submit Your Application: Apply directly through the provided link on the CapTech Consulting careers page.
• Portfolio Customization: Ensure your online portfolio is up-to-date, easily accessible, and prominently features projects demonstrating your skills as a UX Architect, including leadership, research, interaction design, and problem-solving. Tailor the featured projects to align with the requirements outlined in the job description.
• Resume Optimization: Tailor your resume to highlight your 5+ years of relevant experience, consulting background, specific UX skills (Figma, research, IA, prototyping), and any mentoring or leadership contributions. Use keywords from the job description naturally.
• Interview Preparation: Practice articulating your portfolio case studies, focusing on process, impact, and your role. Prepare to discuss your approach to client engagements, collaboration, and user-centered design principles.
• Company Research: Thoroughly research CapTech Consulting, its services, client successes, and company culture. Understand their approach to digital transformation and customer experience to better align your responses during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, particularly regarding salary expectations and specific team dynamics, should be verified directly with CapTech Consulting during the application and interview process.