User Experience (UX) Architect

📍 Job Overview

Job Title: User Experience (UX) Architect Company: CapTech Consulting Location: Charlotte, North Carolina, United States Job Type: Full-time Category: User Experience / Design Operations Date Posted: September 17, 2025 Experience Level: 5+ Years

🚀 Role Summary

• Drive the design of sophisticated, intuitive, and impactful digital brand experiences, leveraging a deep understanding of user research and accessibility best practices.
• Serve as a thought leader in user experience, guiding clients and internal teams through complex design challenges and ensuring alignment between user needs and business objectives.
• Mentor junior practitioners and oversee the quality and effectiveness of UX deliverables, fostering a culture of design excellence and continuous improvement.
• Champion human-centered design principles across projects, from initial research and strategy to detailed interaction design and prototyping.
• Collaborate closely with cross-functional teams, including developers, business analysts, and creative directors, to deliver integrated and effective digital solutions.

📝 Enhancement Note: While the job title is "User Experience (UX) Architect," the responsibilities and qualifications suggest a role that heavily influences and shapes operational design processes within CapTech's client engagements. The emphasis on mentoring, leading design activities, and advocating for best practices positions this role as a key contributor to the firm's design operations strategy.

📈 Primary Responsibilities

• Lead the end-to-end design process for digital experiences, including creating personas, customer journey maps, conceptual prototypes, and responsive interfaces.
• Drive advanced design activities such as facilitating design thinking workshops, conducting rapid prototyping sessions, and managing iterative user testing cycles.
• Develop and deliver clear, compelling presentations to clients and internal stakeholders, effectively articulating design rationale, research insights, and strategic recommendations.
• Advocate for and implement accessible design principles (WCAG) and usability best practices across all project deliverables, ensuring inclusive user experiences.
• Provide constructive and insightful feedback on design artifacts, including interactions, information architecture, content strategy, and overall alignment with business goals and user needs.
• Conduct competitive assessments, identify innovative design alternatives, and stay abreast of emerging design and technology trends to inform project strategies.
• Collaborate with senior practice area and account team members to accurately estimate scope and level of effort (LOE) for UX design activities.
• Actively participate in and lead CX practice leadership initiatives, contributing to the development of methodologies, capabilities, and toolsets.
• Provide design oversight and mentorship to visual and interaction designers, ensuring high-quality execution and adherence to UX standards.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution and leadership, typical of senior-level operations roles that influence practice standards. The expectation to mentor and provide design oversight indicates a role responsible for the quality and consistency of UX deliverables across multiple projects, akin to managing a design operations function.

🎓 Skills & Qualifications

Education:

• A 4-year degree in Design, Fine Arts, Human-Computer Interaction, or a related field is preferred.

Experience:

• Minimum of 5 years of professional experience in User Experience design, preferably within a consulting or agency environment.
• Demonstrated experience across multiple domains of human-centered design, including user and market research, product and experience strategy, information architecture, experience design, content strategy, optimization, and customer insight generation.

Required Skills:

• Proven expertise in conceptual and visual communication for digital products and services.
• Expert knowledge of interaction design principles, usability heuristics, and user-centered design methodologies.
• Strong analytical capabilities to synthesize user research and usability testing data into actionable insights and recommendations.
• Proficient in leading design workshops, rapid prototyping, and iterative user testing processes.
• Excellent written, verbal, and presentation skills, with the ability to articulate complex design concepts clearly and persuasively.
• Experience in mentoring junior designers and providing design oversight or art direction.
• Familiarity with Agile product development lifecycles and practices.
• Proficiency in industry-standard design and prototyping tools, with a strong preference for Figma.
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and presentation software (PowerPoint).

Preferred Skills:

• Working knowledge of WCAG (Web Content Accessibility Guidelines) and other accessibility standards.
• Experience with comparable design tools such as Sketch or Adobe XD.
• Understanding of product strategy and its alignment with user experience design.

📝 Enhancement Note: The requirement for Figma expertise and familiarity with Agile methodologies points to a need for practical, process-oriented skills essential for efficient project delivery within an operations framework. The preference for consulting or agency experience suggests the candidate should be adept at client management and delivering high-impact solutions under varying project constraints.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio showcasing a range of UX design projects, demonstrating expertise in interaction design, information architecture, and user research.
• Case studies should clearly articulate the problem statement, your role, the design process followed, key challenges, and the measurable impact of your solutions.
• Evidence of creating personas, customer journeys, wireframes, interactive prototypes, and final UI designs.
• Examples demonstrating how you've applied user research and usability testing to inform design decisions.
• Showcase projects that highlight your ability to advocate for and implement accessibility standards.

Process Documentation:

• The portfolio should implicitly or explicitly demonstrate your understanding of structured design processes, including research synthesis, ideation, prototyping, testing, and iteration.
• Be prepared to discuss how you manage and document your design process for client engagements and internal knowledge sharing.
• Examples of how you've contributed to or improved design methodologies or toolsets within previous roles are highly valued.

📝 Enhancement Note: A strong portfolio is critical for this role, serving as tangible proof of design capability and process adherence. The emphasis on demonstrating clear problem-solving, user-centricity, and measurable outcomes aligns with the operational need to deliver consistent, high-quality UX solutions that drive client success.

💵 Compensation & Benefits

Salary Range: $100,000 - $130,000 per year Benefits:

• Comprehensive health coverage, disability insurance, and paid family leave.
• Generous Paid Time Off (PTO) to support work-life balance.
• Flexible work arrangements including remote and hybrid options (CapFlex).
• Robust Learning & Development programs with certification and tuition support, digital learning, and mentorship.
• Modern Health platform for mental health and well-being support.
• Inclusive fertility and family-forming benefits through Carrot Fertility.
• Personalized lifestyle benefits stipend program (Fringe) for services like streaming, fitness, and student loan repayment.
• Opportunities to engage with Employee Resource Groups and philanthropic partnerships.
• Generous 401(k) matching with no vesting period.

Working Hours: The role is described as full-time, typically implying a standard 40-hour work week, with flexibility offered through CapTech's CapFlex program supporting remote and hybrid work.

📝 Enhancement Note: The salary range provided is specific to Colorado, as noted in the original posting's additional information. While the job is listed in Charlotte, NC, the Colorado range is the only explicit salary information available. For Charlotte, NC, a similar range would be expected, though local market data would be needed for precise verification. The extensive benefits package indicates a strong focus on employee well-being and professional development, common in competitive consulting environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting Services Company Size: CapTech Consulting is a significant player in the consulting space, known for its collaborative approach and focus on client success powered by technology. The company culture emphasizes strong relationships, continuous learning, and empowering employees to grow. Founded: CapTech was founded with a vision centered on creating a consultancy built on lasting relationships, suggesting a culture that values long-term partnerships with both clients and employees.

Team Structure:

• The UX Architect will be part of the Customer Experience (CX) team, which collaborates closely with project teams including developers, business system analysts, and creative directors.
• This role involves working with UX and Creative Directors, indicating a hierarchical structure within the design practice where senior leadership guides strategy and quality.
• Cross-functional collaboration is a core aspect, requiring effective communication and integration with various technical and business roles to deliver holistic solutions.

Methodology:

• CapTech focuses on delivering solutions through technology, implying a data-driven and results-oriented approach to client challenges.
• The emphasis on user research, usability testing, and iterative design indicates a commitment to human-centered design methodologies.
• Collaboration with clients and internal teams suggests a process that values diverse perspectives and collective problem-solving.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's consulting model requires professionals to be adaptable and client-focused. The emphasis on "achieving what's possible through the power of technology" suggests a culture that embraces innovation and problem-solving, with UX playing a crucial role in translating client needs into user-friendly digital experiences.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a senior-level UX Architect, acting as a subject matter expert and a leader within the Customer Experience practice. It involves not only hands-on design but also mentorship, strategic input, and process improvement contributions.

Reporting Structure: The UX Architect will report to UX and Creative Directors and will be responsible for providing design oversight and art direction to other interaction and visual designers. This indicates a direct reporting line within the CX practice and a leadership role over junior design talent.

Operations Impact: The UX Architect's impact is significant, directly influencing the quality and effectiveness of digital experiences delivered to CapTech's clients. By ensuring user-centricity, usability, and accessibility, this role contributes to client satisfaction, product adoption, and ultimately, the success of client business objectives. Within CapTech, this role also impacts the firm's design capabilities and operational efficiency by mentoring others and contributing to practice methodologies.

Growth Opportunities:

• Career Progression: Potential to advance to Senior UX Architect, Lead UX Architect, or Director of UX/CX roles, with increasing responsibility for client engagements, team leadership, and practice development.
• Skill Development: Opportunities for continuous learning through CapTech's L&D programs, focusing on advanced UX techniques, emerging technologies, and leadership skills. There are also opportunities to gain exposure to different industries and client challenges.
• Leadership Potential: Taking on CX leadership opportunities, contributing to methodologies, and mentoring junior staff provides a clear path to leadership roles within the organization and the broader design community.

📝 Enhancement Note: The "Architect" title implies a strategic component to the role, extending beyond execution to shaping how UX is delivered. This aligns with senior operations roles that define best practices and operational frameworks for design delivery.

🌐 Work Environment

Office Type: CapTech offers a flexible work environment, supporting remote and hybrid work arrangements through its CapFlex program. This indicates a modern approach to work that prioritizes employee flexibility while ensuring client needs are met.

Office Location(s): While the specific job posting is for Charlotte, NC, CapTech operates across multiple locations in the United States. The possibility of remote work means the physical office location may be less critical than the ability to collaborate effectively with distributed teams.

Workspace Context:

• The role involves close collaboration with diverse project teams, requiring strong communication and interpersonal skills to foster a productive and inclusive workspace, whether in-person or virtual.
• Access to industry-standard design tools (Figma, Adobe Creative Suite) is expected, supporting efficient workflow and high-quality output.
• Opportunities for interaction with other UX professionals, Creative Directors, and clients will be frequent, facilitating knowledge sharing and professional development.

Work Schedule: The role is full-time, with flexibility integrated through CapTech's CapFlex program, allowing for a balance between client demands and personal well-being. This flexibility is crucial for managing complex design projects and continuous learning.

📝 Enhancement Note: The emphasis on flexibility and remote/hybrid work is a key aspect of CapTech's operational model, reflecting a contemporary approach to talent management in the consulting industry.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and, crucially, a link to your online portfolio.
• Initial Screening: Likely conducted by HR or a recruiter to assess basic qualifications and cultural fit.
• Technical/Design Interview: A deep dive into your UX expertise, process, and problem-solving skills. This may involve discussing your portfolio projects in detail and potentially presenting a case study.
• Client/Stakeholder Interviews: Interviews with senior leaders or client representatives to evaluate your ability to manage client relationships, articulate strategic vision, and drive impactful design solutions.
• Team/Cultural Fit Interview: Assessment of your collaboration style, mentorship capabilities, and alignment with CapTech's values.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills in user research, interaction design, information architecture, and problem-solving. Tailor the selection to highlight experience relevant to consulting and client-facing work.
• Tell a Story: For each project, clearly articulate the business problem, your specific role and contributions, the design process you followed, key challenges encountered, and the measurable impact or outcomes achieved. Use visuals effectively to illustrate your design journey.
• Highlight Process: Demonstrate a clear, repeatable design process. Explain how you gather insights, iterate on designs, and incorporate feedback. Show your proficiency with tools like Figma and your understanding of Agile workflows.
• Showcase Impact: Quantify the results of your work whenever possible (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times). This demonstrates your value and understanding of business objectives.
• Accessibility Focus: Ensure at least one project demonstrates your commitment to and understanding of accessibility principles and standards.

Challenge Preparation:

• Be prepared for a potential design exercise or a deep-dive discussion on a past project that simulates a client scenario.
• Practice articulating your design decisions clearly, concisely, and persuasively. Focus on the "why" behind your choices.
• Be ready to discuss how you handle feedback, manage scope, and collaborate with different team members (developers, business analysts, other designers).
• Research CapTech's recent projects and client work to understand their industry focus and approach to consulting.

📝 Enhancement Note: The portfolio is paramount for this role. It serves as the primary evidence of a candidate's operational capabilities in design delivery, process adherence, and impact measurement. A well-structured portfolio review is a critical gate in the hiring process for UX roles in consulting.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Preferred tool for wireframing, prototyping, and collaborative design. Expertise is highly valued.
• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, and InDesign for asset creation, mockups, and visual design elements.
• Presentation Software: PowerPoint for creating client-facing presentations and communicating design rationale.

Analytics & Reporting:

• While not explicitly listed as primary tools, a UX Architect will likely interact with analytics platforms (e.g., Google Analytics, Adobe Analytics) and user feedback tools to gather data for research and validation.

CRM & Automation:

• Not directly relevant to the UX Architect role, but understanding how UX integrates with CRM and marketing automation platforms can be beneficial for broader context.

📝 Enhancement Note: The emphasis on Figma and the Adobe Creative Suite highlights the technical skills required for effective digital design delivery, which are core components of UX operations.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A core value is achieving client success through technology, with UX playing a vital role in ensuring user needs align with business goals.
• Collaboration: CapTech fosters a collaborative environment where diverse teams work together to solve complex problems.
• Continuous Learning: The company encourages and supports ongoing professional development, skill enhancement, and staying current with industry trends.
• Innovation: A passion for technology and finding innovative solutions is encouraged, with UX architects expected to contribute fresh ideas.
• Mentorship: There is an expectation for senior practitioners to mentor and guide junior team members, fostering a supportive learning culture.

Collaboration Style:

• Cross-functional Integration: UX Architects must work seamlessly with developers, business analysts, project managers, and creative directors to ensure cohesive product development.
• Feedback Exchange: An open culture for giving and receiving constructive feedback is essential for design iteration and team growth.
• Knowledge Sharing: Contributing to practice improvement, sharing best practices, and participating in internal training sessions are encouraged.

📝 Enhancement Note: The values emphasize a blend of client focus, teamwork, and personal growth, which are critical for success in a consulting operations environment where project demands and team dynamics are constantly evolving.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively navigating and synthesizing potentially conflicting client business goals with deep user needs and technical constraints.
• Managing Stakeholder Expectations: Communicating complex design concepts and advocating for user-centric solutions to diverse stakeholders with varying levels of understanding.
• Adapting to Diverse Project Demands: Quickly understanding new industries, user bases, and business problems for each client engagement.
• Mentoring and Oversight: Balancing hands-on design work with the responsibility of mentoring junior designers and ensuring the quality of their output.

Learning & Development Opportunities:

• Skill Specialization: Deepening expertise in specific areas of UX, such as advanced research methodologies, complex interaction design, or inclusive design.
• Industry Exposure: Gaining broad experience across various industries and client types, enhancing adaptability and strategic thinking.
• Leadership Development: Opportunities to lead design initiatives, mentor teams, and contribute to the firm's CX practice development.
• Certifications & Training: Access to formal training programs, certifications, and industry conferences to stay at the forefront of UX and design operations.

📝 Enhancement Note: The challenges are typical of senior roles in consulting, requiring strong problem-solving and interpersonal skills. The growth opportunities are aligned with advancing a career in UX and design operations within a structured consulting firm.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing a new feature, from initial concept to final handoff. How do you incorporate user research and testing at each stage?" (Focus on clarity, user-centricity, and iteration).
• Problem-Solving: "Describe a time you had to balance conflicting stakeholder requirements or user needs. How did you approach the situation and what was the outcome?" (Highlight analytical skills, communication, and negotiation).
• Mentorship/Leadership: "How do you approach mentoring junior designers? What's your philosophy on providing constructive feedback?" (Showcase leadership potential and team development focus).

Company & Culture Questions:

• CapTech's Approach: "What do you know about CapTech's approach to consulting and customer experience? How do your skills align with our values?" (Research the company website, recent projects, and stated values).
• Collaboration: "Describe your ideal collaboration style with developers, product managers, and business analysts. How do you ensure effective communication and integration?" (Emphasize teamwork and cross-functional synergy).
• Impact Measurement: "How do you measure the success of your UX designs? Can you provide examples of how your work has driven business outcomes?" (Focus on data-driven results and ROI).

Portfolio Presentation Strategy:

• Structure: Organize your portfolio presentation logically. Start with an overview of CapTech and the role, then present 2-3 key projects in detail, followed by a Q&A.
• Storytelling: For each project, clearly articulate the problem, your role, the process, challenges, solutions, and outcomes. Use visuals effectively to support your narrative.
• Process Focus: Emphasize your systematic approach to UX design, highlighting how you use research, iteration, and feedback loops to achieve optimal results.
• Tool Proficiency: Be ready to discuss your experience with Figma and other relevant tools, and how they facilitate your workflow and collaboration.
• Conciseness: Be mindful of time. Practice your presentation to ensure it's compelling, informative, and within the allotted time. Be prepared to answer questions in detail.

📝 Enhancement Note: Interview preparation for this role should heavily focus on demonstrating not only design craft but also the operational aspects of design delivery: process, collaboration, client communication, and measurable impact. The portfolio is the central artifact for this demonstration.

📌 Application Steps

To apply for this User Experience (UX) Architect position:

• Submit your application through the provided link on smartrecruiters.com.
• Portfolio Customization: Ensure your online portfolio is up-to-date, easily accessible, and showcases projects that align with the responsibilities outlined in this description, particularly those demonstrating client-facing work, process rigor, and measurable impact.
• Resume Optimization: Tailor your resume to highlight your 5+ years of experience, specific UX skills (research, interaction design, IA, prototyping), proficiency with Figma and Adobe Creative Suite, and any experience in consulting or agency environments. Quantify achievements where possible.
• Interview Preparation: Practice articulating your design process, problem-solving approach, and mentoring philosophy. Prepare to discuss your portfolio projects in detail, focusing on the "why" behind your decisions and the outcomes achieved.
• Company Research: Familiarize yourself with CapTech Consulting's mission, values, client work, and culture. Understand their approach to technology consulting and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with CapTech Consulting before making application decisions.