US-Content Designer (UX) (15-month Contract)

📍 Job Overview

Job Title: US-Content Designer (UX) (15-month Contract) Company: PointClickCare Location: Remote, USA Job Type: Full-Time Contract Category: UX/Content Design, Healthcare Technology Operations Date Posted: 2025-09-23T00:00:00 Experience Level: Mid-Level (2-5 years) Remote Status: Remote (with potential for in-office events)

🚀 Role Summary

• Design and develop world-class product content to enhance user experience within healthcare technology platforms, focusing on intuitive customer interactions.
• Collaborate closely with UX Designers, Engineers, and Product Leaders throughout the product development lifecycle, from content strategy to final content delivery.
• Advocate for user needs by translating user stories into practical content design approaches and ensuring content aligns with PointClickCare's design standards.
• Explore and apply AI-driven content design approaches and contribute to conversational design solutions for accessible user interactions.
• Contribute to content architecture, ensuring content is structured for easy reuse and publishing across multiple platforms, personas, and markets.

📝 Enhancement Note: This role is a 15-month contract position, emphasizing a project-based contribution to PointClickCare's product development. The "Remote, USA" location implies that while the work is performed remotely, there may be requirements for occasional travel to company offices (Mississauga and/or Salt Lake City) for important events like onboarding, team meetings, and strategy sessions. The focus on healthcare technology and AI integration suggests a dynamic environment requiring adaptability and continuous learning.

📈 Primary Responsibilities

• User-Centered Content Design: Create content that meets user needs, making complex language and processes easy to understand, adhering to established writing styles and standards.
• Content Strategy Development: Research user needs, translate user stories into content design approaches, and propose strategies for new and existing product features.
• Content Architecture & Structure: Apply content architecture principles to structure content for efficient reuse and publishing across various platforms, personas, and markets.
• Cross-Functional Collaboration: Work closely with UX Designers, Product Managers, Engineers, and other stakeholders to ensure content is integrated seamlessly into product design and development.
• Prototyping and Iteration: Build content designs from prototypes and contribute content requirements to prototypes, fostering an open and collaborative design environment.
• AI Integration: Leverage AI as a design partner for ideation, prototyping, and content exploration, refining AI-generated outputs into compliant, user-centered content.
• Conversational Design: Design simple, accessible conversational flows for user interactions, focusing on clarity, empathy, and natural language for improved task success.
• Agile Workflow Participation: Engage effectively within agile development environments, understanding and applying agile tools and methodologies.
• Content Management Systems (CMS): Utilize and contribute to authoring and publishing content in Content Management Systems (CMS), ensuring content quality and consistency.
• Performance Analysis: Apply basic data analysis to inform content and content design decisions, summarizing and sharing findings to drive improvements.

📝 Enhancement Note: The responsibilities highlight a blend of core UX writing and content strategy with a forward-looking emphasis on AI and conversational design. The expectation to "advocate for our customers" and "put users first" underscores the user-centric nature of the role. Proficiency in agile methodologies is crucial, indicating that the candidate will operate within iterative development cycles.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in English, UX Writing, Technical Communications, Journalism, or a related field, or equivalent practical experience through training or a strong portfolio.

Experience:

• 2-5 years of content design experience, preferably in a product-focused environment within the healthcare technology sector.
• Proven experience in writing and structuring language for technical communications, instructional documentation, and UX writing.
• Demonstrated experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration.
• Experience working within agile development methodologies and collaborating with cross-functional teams (UX Designers, Product Management, Engineers).
• Familiarity with user-centered design techniques and their practical application in product development.

Required Skills:

• Content Design: Expertise in crafting clear, concise, and user-friendly content for digital products.
• User-Centered Design (UCD): Strong understanding of UCD principles and ability to apply them to content creation.
• Content Architecture: Ability to structure and organize content for optimal usability and findability.
• Agile Working: Experience working within agile frameworks, including an understanding of agile tools and processes.
• Collaboration & Relationship Management: Excellent interpersonal skills for effective teamwork and stakeholder engagement.
• Prototyping: Experience in building content designs from prototypes and contributing content requirements.
• Analytical & Strategic Thinking: Ability to analyze situations, interpret data, and develop strategic content solutions.
• AI-Assisted Content: Proficiency in using AI tools for content ideation, drafting, and refinement.
• Conversational Design: Foundational understanding and practical experience in designing simple conversational flows.
• Technical Communications: Skill in conveying technical information clearly and accurately to various audiences.
• UX Writing: Specialization in writing for user interfaces, focusing on usability and user experience.

Preferred Skills:

• Experience with Paligo, Pendo, Jira, Figma, Power BI, or Smartsheet.
• Domain and industry knowledge in healthcare technology or Electronic Health Records (EHR) software.
• Experience with authoring and publishing content management systems (CCMS).
• Excellent communication and presentation skills, with the ability to work independently and collaboratively.

📝 Enhancement Note: The preferred skills list indicates a preference for candidates familiar with specific industry-standard tools and the healthcare tech domain. The "2-5 years" experience level suggests this role is suitable for individuals who have moved beyond entry-level and are ready to take on more strategic content design responsibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX writing and content design work is mandatory for eligibility.
• Include examples of UI content, microcopy, and instructional documentation.
• Where possible, provide examples of AI-assisted content creation or conversational design projects.
• Demonstrate how your content design addresses specific user needs and improves product usability.
• Showcase your ability to adapt content for different platforms, personas, and markets.

Process Documentation:

• Highlight instances where you've contributed to or developed content architecture and documented content standards.
• Provide examples of your process for user research and how it informed your content decisions.
• Showcase your approach to collaborating with cross-functional teams (UX, Engineering, Product) throughout the content design lifecycle.
• Illustrate your experience with agile workflows and how you manage content tasks within sprints.
• Include examples of how you've used data or user feedback to iterate on and improve content.

📝 Enhancement Note: The requirement for a portfolio is critical and explicitly stated as mandatory. Candidates should curate their portfolio to prominently feature AI-assisted work and conversational design examples, as these are highlighted areas of interest for PointClickCare. The emphasis on process documentation suggests the hiring team values candidates who can articulate their methodology and demonstrate a structured approach to content design challenges.

💵 Compensation & Benefits

Salary Range:

• $45 - $60 per hour, for 35-40 hours per week.

Benefits:

• As a 15-month contract role, benefits details may vary. Typically, contract positions may not include the same comprehensive benefits package as full-time permanent roles. However, candidates should inquire about any available benefits such as health insurance options, paid time off (if applicable), or professional development opportunities.

Working Hours:

• Approximately 35-40 hours per week.
• The role is remote, offering flexibility in daily work schedule, but adherence to project deadlines and team collaboration needs will be expected.

📝 Enhancement Note: The salary range is competitive for a contract UX/Content Designer role in the US market, especially within the tech sector. While specific benefits are not detailed, it's standard for contract roles to have a more limited benefits package. Candidates should clarify details regarding any provided benefits and the potential for contract extension or conversion to a permanent role during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology (HealthTech) Company Size: PointClickCare is a significant player in the health tech market, serving over 30,000 provider organizations with a large user base. While the exact employee count isn't specified in the provided data, its description as a "leading health tech company" and "largest long-term and post-acute care dataset" suggests a substantial organization. Founded: PointClickCare was founded in 1999, indicating a mature company with a strong track record and established market presence.

Team Structure:

• The Content Design team is part of the User Experience (UX) Department.
• This role involves close collaboration with UX Designers, Engineers, and Product Leaders.
• The emphasis on cross-functional collaboration suggests a matrixed or project-based team structure where individuals work with diverse groups on specific product initiatives.

Methodology:

• User-Centered Design (UCD): A core methodology, ensuring all content and design decisions are driven by user needs and feedback.
• Agile Development: The team operates within agile frameworks, implying iterative development, regular stand-ups, and sprint planning.
• AI Integration: PointClickCare is actively integrating AI into workflows, positioning AI as a design partner for ideation, prototyping, and content exploration.
• Data-Driven Decisions: Basic data analysis is used to inform content decisions, suggesting a focus on measurable outcomes and continuous improvement.

Company Website: https://pointclickcare.com/

📝 Enhancement Note: PointClickCare's mission to "help providers deliver exceptional care" and its focus on innovation, particularly with AI, indicate a forward-thinking and impactful work environment. The company's founder-led nature and private ownership may foster a culture of agility and direct impact. The mention of reinvesting revenue into R&D suggests a commitment to employee growth and technological advancement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Content Designer (2-5 years of experience). It offers an opportunity to contribute significantly to product development and gain exposure to advanced design practices, including AI and conversational design within the health tech sector.

Reporting Structure:

• The Content Designer reports into the UX Department, likely to a UX Manager or Lead Content Designer.
• Direct collaboration will occur with UX Designers, Product Managers, and Engineering teams on a project-by-project basis.

Operations Impact:

• The Content Designer directly impacts the user experience of PointClickCare's software, influencing customer adoption, satisfaction, and task success.
• By ensuring content is clear, relevant, and intuitive, the role contributes to customer confidence and efficient use of the platform, indirectly supporting revenue generation and customer retention.
• The focus on AI and conversational design suggests an opportunity to shape the future of user interaction within the health tech space.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX Writing, Content Strategy, AI-driven content design, and conversational design.
• Industry Knowledge: Gain valuable experience and insights into the health technology sector, specifically long-term and post-acute care.
• Project Leadership: Potentially lead content design efforts on specific product features or initiatives.
• Portfolio Enhancement: Build a strong portfolio with cutting-edge AI and conversational design examples, highly valuable in the current tech landscape.
• Networking: Build professional relationships with UX, Engineering, and Product teams within a leading health tech company.

📝 Enhancement Note: This contract role offers a focused, project-based growth opportunity. While not a permanent position, the experience gained, particularly with AI and conversational design in a regulated industry like healthcare, can significantly enhance a candidate's resume and career prospects for future roles in UX and content strategy.

🌐 Work Environment

Office Type: Primarily Remote. Office Location(s): While remote, there is an expectation of occasional travel to PointClickCare offices in Mississauga, Canada, and/or Salt Lake City, USA, for onboarding, team events, and semi-annual/annual meetings.

Workspace Context:

• Remote Flexibility: Offers the autonomy and flexibility of working from a home office.
• Collaborative Tools: Likely utilizes collaboration platforms (e.g., Slack, Microsoft Teams) and design tools (e.g., Figma) for seamless remote teamwork.
• Cross-Functional Interaction: Opportunities to engage with diverse teams, fostering a dynamic and intellectually stimulating environment.
• Focus on Innovation: The company's emphasis on AI and R&D suggests an environment that encourages creative problem-solving and adoption of new technologies.

Work Schedule:

• Standard business hours are expected, typically 35-40 hours per week.
• The remote nature allows for some flexibility in structuring the workday, provided deadlines are met and team collaboration is maintained.

📝 Enhancement Note: The remote nature of the role is a key benefit, but candidates must be prepared for occasional travel as specified. This hybrid-remote model, common in modern work arrangements, requires strong self-management skills and proactive communication to maintain team cohesion and project momentum.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a recruiter to assess basic qualifications, experience, and alignment with the role.
• Portfolio Review: A critical stage where candidates present their portfolio, showcasing relevant work and demonstrating their skills in content design, UX writing, and ideally, AI/conversational design.
• Hiring Manager/Team Interview: Discussions with the hiring manager and potentially other team members (UX Designers, Product Managers) to delve deeper into experience, problem-solving abilities, and collaborative approach.
• Skills Assessment/Case Study: Candidates may be asked to complete a practical exercise or case study related to content design challenges, potentially involving AI or conversational elements.
• Final Interview: May involve a broader discussion on strategic thinking, cultural fit, and alignment with PointClickCare's values.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects. Prioritize those that showcase AI integration or conversational design if available.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (including user research and collaboration), the solutions you implemented, and the impact/results.
• Quantify Impact: Whenever possible, use data or metrics to demonstrate the effectiveness of your content design (e.g., improved task success, reduced support tickets, increased user satisfaction).
• Highlight AI/Conversational Aspects: Specifically call out how you leveraged AI as a design partner or designed conversational flows, explaining your approach and outcomes.
• Be Prepared to Discuss: Anticipate questions about your design choices, your collaboration style, and how you handle feedback and iteration.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly research PointClickCare, its products, and its target audience (healthcare providers).
• Focus on Process: Demonstrate your understanding of user-centered design principles and agile methodologies in your approach.
• Showcase AI/Conversational Thinking: If applicable, incorporate AI or conversational design elements into your proposed solutions.
• Clarity and Conciseness: Present your solutions clearly and concisely, focusing on actionable recommendations and demonstrating strategic thinking.

📝 Enhancement Note: The portfolio is paramount for this role. Candidates should dedicate significant time to preparing a compelling portfolio that directly addresses the requirements, especially AI and conversational design. The interview process will likely assess not only technical skills but also a candidate's ability to articulate their thought process and collaborate effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration: Likely platforms such as Slack, Microsoft Teams, or similar for real-time communication and team coordination.
• Design & Prototyping: Figma is explicitly mentioned as a plus; candidates should be comfortable with or willing to learn design tools for content prototyping and collaboration.
• Project Management: Jira and Smartsheet are listed as preferred tools, indicating their use in tracking tasks, sprints, and project progress.

Analytics & Reporting:

• Data Analysis: Basic data analysis skills are required, potentially using tools like Power BI (mentioned as a plus) or standard spreadsheet software (Excel, Google Sheets) to interpret user data and inform content decisions.
• Measurement Tools: Understanding of how to measure content effectiveness and user engagement within a product.

CRM & Automation:

• While not explicitly stated for this role, familiarity with CRM systems (like Salesforce) and marketing/content automation tools could be beneficial for understanding the broader customer lifecycle within a SaaS company.
• Content Management Systems (CMS): Experience with authoring and publishing systems like Paligo (mentioned as a plus) is highly valued for managing content across platforms.

📝 Enhancement Note: Proficiency in Figma and agile project management tools like Jira is highly desirable. Candidates who can demonstrate experience with content management systems (CMS) like Paligo will have a distinct advantage. The ability to interpret data using tools like Power BI or similar analytics platforms is also a strong plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, ensuring customer needs are at the forefront of all design and content decisions.
• Innovation & AI Adoption: Embracing new technologies, particularly AI, as tools to enhance creativity, productivity, and user outcomes.
• Collaboration: A strong emphasis on working effectively with cross-functional teams to achieve shared goals.
• Data-Driven Decision Making: Utilizing data and insights to guide content strategy and improvements.
• Continuous Learning: An environment that encourages growth, adaptation, and staying current with industry best practices.
• Impactful Work: Contributing to the mission of improving healthcare delivery through technology.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with UX Designers, Product Managers, Engineers, and potentially other content specialists.
• Iterative Feedback: A culture of providing and receiving constructive feedback on content and design throughout the development process.
• Knowledge Sharing: Encouragement to share insights, best practices, and learnings with team members.
• Open Communication: Maintaining clear and regular communication with project teams to clarify needs and commitments.

📝 Enhancement Note: PointClickCare appears to foster a collaborative and innovative culture, with a strong emphasis on user needs and the strategic integration of AI. Candidates who thrive in dynamic, cross-functional team environments and are passionate about making a tangible impact in healthcare technology will find this role appealing.

⚡ Challenges & Growth Opportunities

Challenges:

• Healthcare Domain Complexity: Navigating the specific needs and regulatory landscape of the healthcare industry.
• Balancing AI and Human Touch: Effectively integrating AI-generated content while maintaining brand voice, accuracy, and empathetic user experiences.
• Remote Collaboration: Maintaining strong team cohesion and communication while working remotely.
• Project Scope Management: Managing a 15-month contract timeline and potentially shifting project priorities within an agile framework.
• Translating Complex Information: Simplifying intricate healthcare workflows and software functionalities into clear, accessible content.

Learning & Development Opportunities:

• AI & Conversational Design Mastery: Significant opportunity to hone skills in cutting-edge AI-driven content design and conversational UX.
• Health Tech Industry Expertise: Deepen understanding of the healthcare technology sector and its unique challenges.
• Agile Methodologies: Further develop proficiency in agile development environments and best practices.
• Cross-functional Exposure: Gain experience working alongside diverse product development teams, broadening professional perspectives.
• Portfolio Development: Create impactful case studies showcasing advanced content design skills, valuable for future career advancements.

📝 Enhancement Note: The primary growth opportunity lies in gaining hands-on experience with AI and conversational design within a real-world product context, particularly in a sector as critical as healthcare. Candidates should be proactive in seeking learning opportunities and embracing the challenges presented by this specialized domain.

💡 Interview Preparation

Strategy Questions:

• Content Strategy: "Describe your process for developing a content strategy for a new product feature, considering user needs and business goals." (Prepare to discuss user research, content audits, competitive analysis, and key messaging.)
• AI Integration: "How do you see AI being used as a design partner in content creation, and what are the key considerations for ensuring quality and user-centricity?" (Be ready to share examples of how you've used AI tools and your perspective on ethical AI use in design.)
• Conversational Design: "Walk me through how you would design a simple conversational flow for a common user task within our software." (Prepare to discuss user personas, dialogue design, error handling, and accessibility.)
• Cross-Functional Collaboration: "How do you typically collaborate with UX Designers, Product Managers, and Engineers to ensure content is integrated effectively into the product?" (Highlight your communication style, how you handle differing opinions, and your approach to feedback.)
• Problem-Solving: "Describe a challenging content design problem you faced and how you solved it. What was the outcome?" (Focus on your analytical thinking, iterative process, and the impact of your solution.)

Company & Culture Questions:

• Company Understanding: "What do you know about PointClickCare and our mission in the healthcare technology space?" (Research their products, recent news, and company values.)
• Team Fit: "How do you see yourself contributing to our UX team and the company culture?" (Align your strengths with their stated values of innovation, collaboration, and user-centricity.)
• Work Style: "How do you manage your workload and prioritize tasks when working remotely?" (Emphasize your organizational skills, time management, and proactive communication.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction, Problem Statement, Your Role & Process, Solutions, Results/Impact, Key Learnings.
• Visuals: Use clean, professional slides that highlight the quality of your work. Include screenshots, mockups, and any relevant data visualizations.
• Storytelling: Narrate your projects, explaining the 'why' behind your decisions and how you navigated challenges.
• AI/Conversational Focus: Explicitly point out and discuss any AI-assisted or conversational design elements, explaining your methodology and rationale.
• Conciseness: Be mindful of time; practice your presentation to ensure it's clear, impactful, and within the allotted timeframe.

📝 Enhancement Note: Candidates should prepare to discuss their experience with AI and conversational design in detail, as these are key differentiators for this role. Demonstrating an understanding of the healthcare technology sector and PointClickCare's specific market position will also be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Lever.co link.
• Portfolio Preparation: Curate your strongest UX writing and content design projects, specifically highlighting any AI-assisted or conversational design work. Ensure your portfolio is easily accessible (e.g., a personal website, Behance, or a shared document link).
• Resume Optimization: Tailor your resume to emphasize relevant skills such as content design, UX writing, technical communication, AI collaboration, conversational design, agile methodologies, and cross-functional teamwork. Quantify achievements where possible.
• Company Research: Familiarize yourself with PointClickCare's products, services, mission, and values. Understand their position in the health tech industry.
• Interview Practice: Prepare to discuss your portfolio projects in detail, articulate your content design process, and answer questions related to AI and conversational design. Practice presenting your work concisely and effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.