Training Content Designer (L&D)

📍 Job Overview

Job Title: Training Content Designer (L&D) Company: SpotOn Location: Krakow, Poland Job Type: Full-Time Category: Learning & Development Operations / GTM Enablement Date Posted: September 11, 2025 Experience Level: Entry-level to Junior (0-2 years) Remote Status: Hybrid

🚀 Role Summary

• Develop and produce high-quality, scalable training content, including eLearning modules and video content, to support product releases and internal enablement initiatives.
• Translate complex product information and technical details into clear, engaging, and digestible learning materials for diverse internal audiences.
• Collaborate closely with Product, Content Strategy, and Training teams to ensure content accuracy, alignment, and timely delivery.
• Utilize specialized tools such as Synthesia for video creation and Jira for task management to streamline content development and project workflows.
• Maintain and update existing training assets, ensuring they remain current with product enhancements and process changes.

📝 Enhancement Note: While the title is "Training Content Designer," the emphasis on product releases, internal enablement, and the tools mentioned (Jira, Synthesia, Seismic) strongly indicates a role within a Go-To-Market (GTM) or Sales Operations/Enablement function, focusing on operationalizing product knowledge for internal teams. The core function is to create and manage processes for delivering critical information efficiently.

📈 Primary Responsibilities

• Content Development: Design, develop, and produce engaging and effective training materials, including eLearning modules, video scripts, and visual aids, leveraging instructional design principles.
• Product Information Translation: Convert raw product release details and technical specifications provided by the Product team into clear, concise, and learner-friendly training content that enhances knowledge retention and application.
• Cross-Functional Collaboration: Actively partner with Content Strategists to gather product release information and ensure comprehensive alignment on messaging, scope, and learning objectives for all training deliverables.
• Training Asset Management: Coordinate with Training Leaders to regularly audit, update, and maintain existing training materials, incorporating new product features, process changes, or feedback to ensure content relevance and accuracy.
• Project and Task Management: Utilize Jira to meticulously manage and track assigned tasks, monitor project progress, adhere to deadlines, and ensure timely completion of all content development tickets.
• Video Production: Create high-quality, engaging training videos using Synthesia or similar AI-powered video generation software, ensuring visual appeal and alignment with defined learning objectives.
• LMS Administration & Content Deployment: Upload, organize, and manage training content within a Learning Management System (LMS), preferably Seismic, to facilitate deployment and enable the tracking of learner engagement and analytics.
• Process Documentation: Maintain organized documentation for content development processes, including version control, revision history, and asset management within designated systems.

📝 Enhancement Note: The responsibilities highlight a blend of creative content creation and structured operational processes, typical of an enablement role within a fast-growing tech company. The emphasis on Jira and Seismic points to a need for process discipline and familiarity with systems that manage workflows and learning delivery.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Instructional Design, Education, Communications, Marketing, or a related field, or equivalent practical experience.

Experience:

• 1-2 years of experience in instructional design, learning and development (L&D), content development, or a similar role within a corporate environment.
• Proven experience creating training materials, particularly eLearning modules and video content.
• Demonstrated experience using project management tools, with a strong preference for Jira.
• Familiarity with Learning Management Systems (LMS), with a plus for experience with Seismic.

Required Skills:

• Instructional Design Principles: Solid understanding and application of adult learning principles, ADDIE, SAM, or similar instructional design models.
• eLearning Development Tools: Proficiency in creating interactive eLearning content using authoring tools (e.g., Articulate Storyline, Adobe Captivate, or similar).
• Video Production Software: Demonstrated ability to create training videos using Synthesia or comparable platforms, including scriptwriting, storyboarding, and editing.
• Project Management Software: Proficient use of Jira for task tracking, workflow management, and project progress monitoring.
• Communication Skills: Excellent written and verbal communication skills, with a strong ability to translate complex technical information into clear, concise, and engaging learner-friendly content.
• Organizational Skills: Exceptional organizational abilities to manage multiple concurrent projects, track revisions, and maintain detailed documentation.
• Collaboration: Proven ability to work effectively with cross-functional teams, including Product, Content Strategy, and Training departments.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and deadline-driven environment, with a proactive approach to problem-solving.
• Attention to Detail: High level of precision and accuracy in content creation and documentation.

Preferred Skills:

• LMS Administration: Hands-on experience with Seismic or similar enterprise-level LMS platforms for content deployment and reporting.
• Content Strategy Alignment: Understanding of content strategy principles and how to align training materials with broader company messaging.
• Technical Writing: Experience in technical writing, particularly for software or product documentation.
• Data Analysis for Learning: Basic understanding of how to interpret learner engagement analytics from an LMS to inform content improvements.

📝 Enhancement Note: The requirements emphasize proficiency in specific tools (Synthesia, Jira, Seismic) that are critical for operationalizing content delivery. The "0-2 years" experience level suggests a focus on foundational skills and a willingness to learn and adapt within a structured environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase 2-3 examples of training programs or modules developed, detailing the problem, target audience, design process, tools used, and learning outcomes.
• eLearning Module Examples: Provide links or demonstrations of interactive eLearning modules created, highlighting design choices, interactivity, and user experience.
• Video Content Samples: Include 1-2 samples of training videos produced using Synthesia or similar tools, demonstrating scripting, visual design, and clarity of message.
• Process Documentation Example: A sample of how you would document a content development workflow, including version control and stakeholder review processes.
• Project Management Screenshot (Optional): A redacted screenshot or description of how you've used Jira to manage a content development project, illustrating task breakdown and progress tracking.

Process Documentation:

• Workflow Design: Demonstrate an understanding of designing structured content development workflows, from initial concept and information gathering to final review and deployment.
• Revision Control: Illustrate methods for managing content revisions, feedback incorporation, and version tracking to ensure accuracy and auditability.
• Stakeholder Alignment: Show how you ensure alignment with stakeholders through clear communication and structured review processes for content deliverables.

📝 Enhancement Note: A portfolio is crucial for this role to demonstrate practical application of instructional design principles and tool proficiency. The emphasis should be on showing structured processes and measurable outcomes, even at an early career stage.

💵 Compensation & Benefits

Salary Range:

• 7,250 - 10,250 PLN gross per month (CoE). This range is competitive for an entry-level to junior Instructional Designer in Krakow, Poland, considering the required skills and the company's industry.

Benefits:

• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up, offering various lifestyle and wellness benefits.
• Subsidized access to breakfast and lunch options via vending machine in the Krakow office.
• Modern, comfortable, and well-equipped office space located in the city center.
• Ample free parking available around the office.
• Access to the company’s library for professional development and leisure reading.
• Positive and supportive working atmosphere.
• On-site recreational facilities including a chill-out room with PlayStation, table tennis, and a mini-gym.
• Complimentary snacks and beverages provided in the office kitchen.
• Opportunities for social engagement through company parties and activities.
• Employee referral program.
• Relocation Package available for candidates relocating within Poland.

Working Hours:

• Standard full-time working hours, likely around 40 hours per week, with a hybrid work arrangement requiring 2-3 days per week in the Krakow office.

📝 Enhancement Note: The salary range provided is a gross monthly figure typical for Poland. The benefits package is comprehensive, focusing on employee well-being, professional development, and office perks, which are attractive for candidates seeking a supportive work environment. The hybrid model is clearly defined.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / FinTech (specifically focused on payment and software solutions for restaurants and small businesses). Company Size: SpotOn is a growing company, indicated by its multiple awards and expansion efforts, suggesting a dynamic and fast-paced operational environment. Founded: While the exact founding date for SpotOn isn't provided, the company has achieved significant recognition (e.g., Fast Company's Most Innovative, Great Places to Work for three years), indicating established growth and a positive employer brand.

Team Structure:

• L&D/Training Team: This role is part of a broader Learning & Development function, likely working closely with Training Leaders and potentially other Instructional Designers.
• Cross-Functional Collaboration: The role requires close partnership with Product Management teams (to gather product details) and Content Strategy teams (to align on messaging and scope).
• Reporting: The role likely reports into a Training Manager, L&D Lead, or a Senior Instructional Designer.

Methodology:

• Agile Content Development: Given the use of Jira and the fast-paced nature of product releases, the team likely employs agile methodologies for content creation and iteration.
• Data-Informed Iteration: The mention of learner engagement analytics implies a commitment to using data to refine training content and improve its effectiveness.
• Efficiency Focus: The use of AI tools like Synthesia suggests a drive towards efficiency and scalability in content production.

Company Website: https://www.spoton.com/ (Inferred from "spoton.com" domain)

📝 Enhancement Note: SpotOn positions itself as a supportive and innovative employer, recognized for its culture. The L&D function plays a critical role in enabling internal teams, particularly sales and support, to effectively utilize and promote its product offerings.

📈 Career & Growth Analysis

Operations Career Level: This position is at the entry-level to junior stage within the L&D/Operations domain. It's an excellent opportunity for individuals looking to build a career in instructional design and corporate training, with a focus on technology products. Reporting Structure: The role will report to a manager or lead within the Learning & Development department, who will provide guidance on projects, priorities, and professional development. Operations Impact: The Training Content Designer directly impacts operational efficiency by ensuring that internal teams (sales, support, operations) are well-equipped with the knowledge and skills to perform their roles effectively with new product features and updates. This translates to improved customer satisfaction, faster onboarding, and better product adoption.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific instructional design tools (Synthesia, Seismic) and methodologies, potentially becoming a subject matter expert.
• Career Progression: Potential to advance to Senior Instructional Designer, L&D Manager, or specialize in areas like curriculum development, learning technology management, or GTM enablement strategy.
• Cross-Functional Exposure: Gain exposure to Product Management, Sales Operations, and Marketing, providing a broad understanding of the business and opening doors for future roles.
• Learning & Development: Access to company-provided training, potential for certifications, and opportunities to learn from experienced professionals within the L&D and product teams.

📝 Enhancement Note: This role is a strong stepping stone for individuals aiming for a career in L&D or GTM enablement. The emphasis on product-specific training within a tech environment provides valuable experience for future growth.

🌐 Work Environment

Office Type: The company offers a modern, bright, and comfortable office space located in the city center of Krakow. Office Location(s): Krakow, Poland (with a requirement for 2-3 days per week in the office). Workspace Context:

• Collaborative Environment: The office is designed to foster collaboration, with amenities like a chill-out room, table tennis, and a mini-gym encouraging interaction and team building.
• Tools and Technology: The workspace will be equipped with the necessary technology for content creation, including access to specialized software like Synthesia and Jira.
• Team Interaction: The hybrid model allows for regular in-person interaction with colleagues in the L&D, Product, and Content Strategy teams, facilitating knowledge sharing and project alignment.
• Amenities: Free snacks, beverages, and subsidized food options contribute to a positive and convenient work environment.

Work Schedule:

• Full-time, with a hybrid arrangement. Employees are expected to be in the Krakow office 2-3 days per week, offering a balance between structured in-office collaboration and remote flexibility.

📝 Enhancement Note: The hybrid model and office perks suggest a company that values employee well-being and fosters a positive, collaborative work culture, which is attractive for professionals seeking both productivity and a good work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and conduct a brief screening call to assess basic qualifications, interest, and cultural fit.
• Skills Assessment/Portfolio Review: Candidates will likely be asked to submit a portfolio showcasing their instructional design work, including eLearning modules and video examples. A technical assessment or a case study related to content creation might also be part of this stage.
• Hiring Manager Interview: A more in-depth discussion with the hiring manager to explore experience, problem-solving skills, understanding of instructional design principles, and alignment with team processes.
• Team/Cross-Functional Interviews: Interviews with key stakeholders from Product, Content Strategy, or other L&D team members to assess collaboration skills and ability to integrate into the team's workflow.
• Final Interview (Optional): May involve a senior leader or HR for final evaluation.

Portfolio Review Tips:

• Showcase Process: For each portfolio piece, clearly articulate the problem statement, your role, the design process followed, the tools used (especially Synthesia and Jira), and the learning outcomes or impact.
• Highlight Tool Proficiency: Explicitly mention and demonstrate your skills with Jira for task management and Synthesia for video creation.
• Focus on Clarity & Engagement: Ensure your samples demonstrate your ability to translate complex information into clear, engaging, and effective learning experiences.
• Quantify Impact (if possible): If you have any metrics related to the effectiveness of your training materials (e.g., improved knowledge retention, reduced support queries), include them.
• Organized Presentation: Present your portfolio in a clear, organized manner, whether through a personal website, a shared folder, or a presentation deck.

Challenge Preparation:

• Content Creation Scenario: Be prepared for a scenario where you might need to outline how you would create a training module for a new product feature, detailing your steps from information gathering to delivery.
• Tool-Based Task: You may be asked to demonstrate familiarity with Synthesia or discuss how you would use Jira to manage a project.
• Problem-Solving: Expect questions about how you handle conflicting feedback, tight deadlines, or complex technical information.

📝 Enhancement Note: The interview process will likely focus heavily on demonstrating practical skills, especially with the specified tools, and the ability to work within structured operational processes. A well-prepared portfolio is key to success.

🛠 Tools & Technology Stack

Primary Tools:

• Synthesia: Essential for AI-powered video creation; proficiency is a key requirement.
• Jira: Critical for task and project management, workflow tracking, and sprint management.
• eLearning Authoring Tools: While not specified, expect familiarity with tools like Articulate Storyline, Adobe Captivate, or similar for creating interactive modules.

Analytics & Reporting:

• Seismic (or similar LMS): Used for content deployment, learner tracking, and reporting on engagement and completion rates. Understanding how to navigate and utilize these features is important.

CRM & Automation:

• CRM (e.g., Salesforce, HubSpot): While not directly mentioned for this role, understanding how sales and customer data is managed in a CRM can provide context for the training content's purpose and audience.
• Productivity Suites: Google Workspace or Microsoft Office Suite for general document creation, collaboration, and communication.

📝 Enhancement Note: Proficiency with Synthesia and Jira is explicitly required. Familiarity with an LMS like Seismic is highly preferred. This toolset indicates a modern, efficient approach to content delivery and workflow management.

👥 Team Culture & Values

Operations Values:

• Efficiency & Scalability: A drive to create content that is not only effective but also scalable and efficiently produced, likely leveraging AI and structured processes.
• Collaboration & Communication: Strong emphasis on open communication and seamless collaboration across departments to ensure alignment and timely delivery of training materials.
• Accuracy & Detail: A commitment to precision in transforming technical information into accurate and easy-to-understand learning content.
• Data-Driven Improvement: An openness to using learner feedback and analytics to iterate on and improve training content.
• Agility & Adaptability: The ability to adapt quickly to changing product roadmaps and business priorities.

Collaboration Style:

• Proactive Engagement: Encouraging proactive communication and information sharing between Product, Content Strategy, and Training teams.
• Feedback Loops: Establishing clear processes for feedback and revisions on training content to ensure stakeholder buy-in and quality.
• Knowledge Sharing: Fostering an environment where best practices in instructional design and content creation are shared and learned.

📝 Enhancement Note: The company culture appears to value innovation, collaboration, and a results-oriented approach, with a clear focus on enabling their internal teams through effective training.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Product Evolution: Keeping up with frequent product updates and releases to ensure training content is always current and accurate.
• Translating Technical Complexity: Effectively simplifying highly technical product information into accessible learning materials for non-technical audiences.
• Balancing Speed and Quality: Meeting tight deadlines for product launches while maintaining high standards for content quality and instructional effectiveness.
• Tool Adoption: Mastering new tools and technologies (like Synthesia) to maximize their potential for content creation and delivery.

Learning & Development Opportunities:

• Instructional Design Mastery: Deepen expertise in various instructional design methodologies and best practices.
• AI in L&D: Gain hands-on experience with cutting-edge AI tools like Synthesia for content creation, a highly valuable skill in the current market.
• LMS Proficiency: Become highly proficient in managing and utilizing an enterprise LMS like Seismic.
• Cross-Functional Expertise: Develop a strong understanding of product development lifecycles and GTM strategies.
• Career Advancement: Clear pathways for growth into more senior L&D roles or specialized areas within enablement.

📝 Enhancement Note: This role offers a dynamic environment where challenges are met with opportunities for significant professional growth and skill development, particularly in the rapidly evolving field of AI-assisted learning content creation.

💡 Interview Preparation

Strategy Questions:

• Content Development Process: "Describe your process for creating an eLearning module or training video from start to finish, particularly when translating complex technical information." Focus on your use of instructional design models, stakeholder input, and your workflow in tools like Jira.
• Tool Utilization: "How would you leverage Synthesia to create engaging product training videos? What are its strengths and limitations in an L&D context?" Be prepared to discuss your experience with Jira for project management.
• Collaboration Scenarios: "Imagine you receive conflicting feedback on training content from the Product and Content Strategy teams. How would you approach resolving this and ensuring a high-quality, aligned deliverable?"

Company & Culture Questions:

• SpotOn's Mission: Research SpotOn's mission, products, and recent achievements. Be ready to articulate why you are interested in supporting their specific business and culture.
• Team Fit: "How do you approach collaboration within a hybrid work environment?" Prepare examples of how you contribute positively to team dynamics and knowledge sharing.
• Impact Measurement: "How would you measure the effectiveness of the training content you create?" Discuss potential metrics related to knowledge retention, application, or impact on business goals.

Portfolio Presentation Strategy:

• Storytelling: For each portfolio item, tell a story that highlights the challenge, your solution (design process and tools), and the outcome.
• Tool Demonstration: If possible, briefly demonstrate your proficiency with Synthesia or discuss specific Jira workflows you've implemented.
• Clarity and Conciseness: Present your portfolio clearly and concisely, focusing on the most relevant examples for this role. Ensure your written and verbal communication is polished.

📝 Enhancement Note: Preparation should focus on demonstrating not only creative skills but also a strong understanding of operational processes, tool proficiency (especially Synthesia and Jira), and the ability to collaborate effectively within a structured environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Greenhouse link.
• Portfolio Customization: Tailor your resume and cover letter to highlight your experience with instructional design, content creation (specifically video and eLearning), and your proficiency with tools like Synthesia and Jira.
• Resume Optimization: Ensure your resume clearly lists relevant skills and experiences, using keywords from the job description. Quantify achievements whenever possible.
• Interview Preparation: Practice articulating your design process, your approach to collaboration, and your problem-solving skills. Prepare to walk through your portfolio pieces with clarity and confidence.
• Company Research: Understand SpotOn’s business, its product offerings, and its company culture. Be ready to explain why you are a good fit for their team and how you can contribute to their L&D objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.