Training Content Designer (L&D)

📍 Job Overview

Job Title: Training Content Designer (L&D)
Company: SpotOn: Corporate
Location: Krakow, Poland
Job Type: Full-Time
Category: Learning & Development Operations
Date Posted: September 29, 2025
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: Hybrid

🚀 Role Summary

• Design and develop engaging, accessible, and scalable training content for product releases and internal enablement initiatives, focusing on enhancing knowledge retention and user adoption.
• Collaborate cross-functionally with Product, Content Strategy, and Training teams to translate complex technical information into digestible and impactful learning materials, including eLearning modules and video content.
• Manage the end-to-end lifecycle of training content creation, from initial information gathering and design to final deployment and ongoing maintenance, ensuring alignment with business objectives and learning outcomes.
• Utilize a suite of industry-standard tools for task management (Jira), video production (Synthesia), and Learning Management Systems (Seismic) to streamline workflows and deliver high-quality training assets.
• Apply strong organizational and communication skills to manage multiple concurrent projects, track progress, and ensure timely delivery of all assigned training content within a fast-paced, deadline-driven environment.

📝 Enhancement Note: This role sits within the broader Learning & Development (L&D) function, which is a critical component of Revenue Operations and Sales Operations by ensuring that internal teams are equipped with the knowledge and skills to effectively sell and support SpotOn's products. The emphasis on product releases and enablement directly supports Go-To-Market (GTM) strategies by accelerating team proficiency and reducing time-to-revenue.

📈 Primary Responsibilities

• Content Development: Transform raw product information, technical specifications, and process documentation from the Product team into clear, effective, and engaging training materials, including interactive eLearning modules, video tutorials, and supplemental documentation.
• Cross-Functional Collaboration: Partner closely with Content Strategists to gather detailed product release information and ensure complete alignment on messaging, scope, and learning objectives for all training initiatives.
• Training Material Maintenance: Coordinate with Training Leaders to regularly audit, update, and maintain existing training assets, ensuring they remain accurate, relevant, and reflect the latest product features, functionalities, or process changes.
• Project & Task Management: Utilize Jira to meticulously manage assigned tasks, track project progress, monitor deadlines, and ensure all training content development tickets are completed on time and to specification.
• Proactive Communication: Maintain open, transparent, and proactive communication channels with Product, Content, and Training departments to stay informed about project priorities, scope changes, and emerging requirements that may impact training development.
• Video Production: Create high-quality, visually engaging training videos using advanced tools like Synthesia, ensuring content adheres to established brand guidelines and effectively communicates complex concepts in an accessible manner.
• LMS Administration & Deployment: Leverage Learning Management Systems (LMS) such as Seismic to upload, organize, categorize, and deploy training content, and to monitor learner engagement through analytics and reporting features.
• Documentation & Organization: Apply robust organizational skills to manage multiple concurrent projects, meticulously track revisions and version control for all training assets, and maintain comprehensive documentation within designated company systems.

📝 Enhancement Note: The responsibility for content updates and maintenance is crucial for ensuring that sales and support teams are always working with the most current product information, directly impacting sales effectiveness and customer satisfaction. This requires a proactive approach to monitoring product roadmaps and release notes.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Instructional Design, Education Technology, Communications, or a related field is often preferred for roles with a strong focus on learning design principles.

Experience: Minimum of 1-2 years of direct experience in instructional design, learning and development, or a closely related role focused on creating training materials.

Required Skills:

• Instructional Design Principles: Demonstrated understanding and application of adult learning theories, ADDIE model, Kirkpatrick's levels of evaluation, and other foundational instructional design methodologies.
• eLearning Development: Proficiency with industry-standard eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, or similar) to create interactive and engaging online learning modules.
• Video Production & Editing: Hands-on experience creating training videos using AI-powered platforms like Synthesia, and potentially basic video editing software (e.g., Adobe Premiere Pro, Camtasia).
• Project Management Software: Practical experience managing tasks and workflows within project management tools such as Jira.
• Strong Writing & Communication: Exceptional ability to distill complex technical or product information into clear, concise, and learner-friendly written content, with excellent verbal communication skills for cross-functional collaboration.
• Organizational Skills: Proven ability to manage multiple projects simultaneously, prioritize effectively, track revisions, and maintain organized documentation in a dynamic, deadline-driven environment.
• Attention to Detail: Meticulous approach to content creation, ensuring accuracy, consistency, and adherence to quality standards.

Preferred Skills:

• Learning Management System (LMS) Experience: Familiarity with LMS platforms, particularly Seismic, for content deployment, learner tracking, and reporting.
• Content Strategy Collaboration: Experience working with content strategists to align training materials with broader content marketing or product messaging frameworks.
• Graphic Design Fundamentals: Basic understanding of graphic design principles to enhance the visual appeal and engagement of training materials.
• Data Analysis for Learning: Ability to interpret basic learner engagement data or feedback to inform content improvements.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is ideal for individuals early in their instructional design careers, likely looking to gain hands-on experience with modern content creation tools and large-scale L&D operations. The emphasis on specific tools like Synthesia and Seismic indicates a need for practical, hands-on proficiency rather than purely theoretical knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase a minimum of 2-3 distinct projects demonstrating your instructional design process, from needs analysis and learning objective setting to content development and evaluation.
• eLearning Module Samples: Include interactive eLearning modules that highlight your ability to create engaging user experiences, incorporate multimedia, and assess learning effectively.
• Video Content Examples: Provide links to training videos you have produced, showcasing your proficiency with tools like Synthesia and your ability to create visually appealing and informative content.
• Process Documentation Examples: If possible, include examples of process documentation or workflow diagrams you have created or optimized as part of an L&D project.
• Metrics & Impact Demonstration: For each portfolio piece, articulate the learning objectives, the target audience, the tools used, and any quantifiable results or impact achieved (e.g., improved knowledge retention, faster onboarding, increased sales proficiency).

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping out learning workflows, identifying bottlenecks, and implementing streamlined processes for content creation and deployment.
• Implementation & Automation: Showcase your ability to implement training content within LMS platforms and leverage automation tools where applicable to enhance efficiency.
• Measurement & Performance Analysis: Provide examples of how you have measured the effectiveness of training content, analyzed learner performance data, and used insights to iterate and improve.

📝 Enhancement Note: Given the role's focus on product releases, a portfolio should emphasize the ability to rapidly develop content for new features and updates, showcasing adaptability and speed in content creation.

💵 Compensation & Benefits

Salary Range: 7,250 - 10,250 PLN gross per month (approximately €1,600 - €2,250, subject to current exchange rates). This range is competitive for an entry to mid-level Instructional Designer role in Krakow, Poland, considering the specified experience level and the hybrid work model.

Benefits:

• Comprehensive Healthcare: Fully paid private healthcare with LuxMed, providing access to a wide network of medical professionals and facilities.
• Wellness Program: Access to the Worksmile platform with a monthly top-up, offering a range of benefits from sports passes to cultural activities.
• Office Amenities: Subsidized access to breakfast and lunch options via vending machines in the Krakow office, and weekly lunches provided in the Gdansk office.
• Modern Workspace: A new, bright, and comfortable office space located in the city center, designed for collaboration and productivity.
• Convenient Facilities: Ample free parking spots near the office, a well-equipped chill-out room with PlayStation and table tennis, and a mini-gym.
• Resources & Perks: Access to the company's library, free snacks and beverages in the kitchen, and regular company parties and social activities.
• Employee Support: Employee referral program and a relocation package for candidates moving within Poland.

Working Hours: Standard full-time working hours, typically 40 hours per week. The role requires 2-3 days per week in the Krakow office, offering a hybrid work arrangement that balances in-office collaboration with remote flexibility.

📝 Enhancement Note: The salary range is provided as gross (przed opodatkowaniem) on a contract of employment (Umowa o pracę - UoP), which is standard for Poland. The provided conversion to EUR is an approximation and can fluctuate with exchange rates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Fintech, SaaS for Restaurants and Small Businesses). SpotOn is a rapidly growing player in the point-of-sale (POS) and business management software sector, focusing on empowering local businesses to compete with larger enterprises through integrated technology solutions. Company Size: While not explicitly stated for the corporate function, SpotOn as a whole is a significant entity. The company has received multiple awards for being a "Great Place to Work" and "Built In's Best Workplaces" for several consecutive years, indicating a strong emphasis on employee experience, culture, and growth. Founded: SpotOn was founded in 2017. This relatively recent founding means the company operates with a dynamic, fast-paced, and innovative mindset, characteristic of a scale-up environment.

Team Structure:

• L&D Team: The Training Content Designer will be part of a dedicated Learning & Development team, likely working closely with Instructional Designers, Training Specialists, and L&D managers.
• Reporting: The role will report into a Training Leader or L&D Manager, with direct collaboration expected with Product Managers, Content Strategists, and potentially members of the Sales Operations or GTM Enablement teams.
• Cross-Functional Collaboration: A key aspect of this role is seamless collaboration with Product teams to gather technical details and with Content Strategy for messaging alignment, underscoring the importance of strong interpersonal and communication skills.

Methodology:

• Agile Development: The mention of Jira and a fast-paced environment suggests an agile or iterative approach to content development and product releases.
• Data-Driven Enablement: The focus on learner engagement analytics and using feedback to improve content indicates a data-informed approach to L&D.
• User-Centric Design: The goal of creating "digestible, impactful" content implies a user-centric design philosophy, prioritizing the learner's experience and comprehension.

Company Website: https://www.spoton.com/

📝 Enhancement Note: SpotOn's rapid growth and awards for workplace culture suggest an environment that values innovation, employee well-being, and a collaborative spirit. This L&D role is crucial for supporting that growth by ensuring internal teams are well-trained on evolving product offerings.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry to mid-level (0-2 years) Training Content Designer. It offers a solid foundation in L&D operations, focusing on practical application of instructional design principles and proficiency with specific content creation tools.

Reporting Structure: The Training Content Designer will likely report to a Training Leader or L&D Manager, working within a broader L&D or People Operations function. This structure provides direct mentorship and guidance from experienced L&D professionals.

Operations Impact: This role directly impacts the effectiveness of SpotOn's Go-To-Market (GTM) teams, including sales, customer success, and support. By creating clear, accurate, and engaging training content for new product releases and features, the designer ensures these teams are equipped to effectively sell, implement, and support SpotOn's solutions. This accelerates revenue generation and improves customer retention by enhancing product knowledge and user experience across the organization.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of instructional design, such as advanced eLearning development, AI-powered video creation, or LMS administration.
• Career Progression: Potential to advance to Senior Training Content Designer, Instructional Designer, L&D Specialist, or L&D Manager roles within SpotOn's growing L&D function.
• Cross-Functional Exposure: Gain valuable experience working with Product Management, Engineering, Marketing, and Sales teams, broadening understanding of the overall business operations.
• Learning & Development Expertise: Develop a strong understanding of how L&D supports GTM strategies and contributes to overall business objectives, positioning for future roles in enablement or operations.

📝 Enhancement Note: The company's rapid growth suggests that opportunities for advancement and taking on more responsibility are likely to emerge as the L&D function scales to support business expansion.

🌐 Work Environment

Office Type: Hybrid work model, requiring 2-3 days per week in the brand-new, modern office located in the city center of Krakow. This setup facilitates in-person collaboration and team building while offering flexibility.

Office Location(s): Krakow, Poland. The office is described as new, modern, bright, and comfortable, situated in a central location, likely with good public transport access.

Workspace Context:

• Collaborative Space: The office environment is designed to foster collaboration, with dedicated spaces for team interaction and project work.
• Modern Tools & Technology: Access to cutting-edge tools for content creation (Synthesia) and project management (Jira), alongside an LMS (Seismic), supports efficient and effective work.
• Team Interaction: The hybrid model allows for regular face-to-face interaction with colleagues on the L&D team, as well as with cross-functional partners during office days.
• Amenities: The office includes a chill-out room with entertainment options (PlayStation, table tennis), a mini-gym, and complimentary snacks and beverages, contributing to a positive employee experience.

Work Schedule: Standard full-time hours (approx. 40 hours/week) with a hybrid arrangement. This provides structure for core work while allowing for personal flexibility. The emphasis on meeting deadlines within a dynamic environment means that while hours are typically standard, occasional flexibility might be needed during peak product release cycles.

📝 Enhancement Note: The description of the office amenities and central location suggests SpotOn invests in creating a positive and productive work environment, which is a key factor for employee retention and satisfaction in competitive tech hubs like Krakow.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, with a focus on relevant experience in instructional design, tool proficiency (Synthesia, Jira), and communication skills.
• Portfolio Review: Candidates will likely be asked to submit a portfolio showcasing their instructional design work. This is a critical step where your ability to demonstrate practical skills and process understanding will be evaluated.
• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience, approach to instructional design, and understanding of L&D principles. Expect questions about your experience with product enablement and working in fast-paced environments.
• Skills Assessment/Case Study: You may be given a practical exercise or a mini case study to assess your ability to translate information into training content, use specific tools, or solve a design challenge. This will test your problem-solving skills and technical aptitude.
• Team/Cross-Functional Interview: An opportunity to meet with potential team members or key stakeholders from Product or Content Strategy. This assesses cultural fit, collaboration style, and communication effectiveness.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant projects that showcase your instructional design process, tool proficiency (especially Synthesia and Jira), and ability to create engaging content for technical or product-related training.
• Highlight Process & Impact: For each project, clearly outline the problem/need, your design process, the solutions you implemented (including specific tools used), and any measurable results or impact. Quantify where possible.
• Showcase Tool Proficiency: Include examples that specifically demonstrate your skills with eLearning authoring tools and video production software like Synthesia. If you have experience with Seismic or Jira in a design context, highlight that.
• Tailor to SpotOn: Briefly explain why each project is relevant to SpotOn's business (SaaS for restaurants/small businesses) and the role's focus on product enablement.
• Professional Presentation: Ensure your portfolio is well-organized, easy to navigate, and professionally presented (e.g., PDF, dedicated website, or organized cloud storage link).

Challenge Preparation:

• Understand the Context: Be prepared for tasks that require you to quickly understand a piece of product information and outline how you would turn it into a training module or video.
• Focus on Clarity & Engagement: Demonstrate your ability to simplify complex information and make it engaging for a target audience.
• Tool Familiarity: If a tool-specific challenge is given, focus on demonstrating your core functionality understanding and problem-solving approach within that tool.
• Communication Strategy: Be ready to articulate your design choices, explain your process, and justify your approach, especially regarding efficiency and learner engagement.

📝 Enhancement Note: The emphasis on specific tools (Synthesia, Jira, Seismic) means candidates who can demonstrate hands-on experience with these will have a significant advantage. The interview process will likely gauge not just design skills but also adaptability and collaboration within a tech-focused, fast-paced environment.

🛠 Tools & Technology Stack

Primary Tools:

• Synthesia: Essential for creating AI-powered training videos. Proficiency in generating scripts, selecting avatars, customizing scenes, and producing high-quality video output is expected.
• Jira: A critical tool for task management, project tracking, and workflow management. Candidates must be comfortable creating, updating, and managing tickets, tracking progress, and collaborating within Jira projects.
• eLearning Authoring Tools: Proficiency with standard eLearning development software such as Articulate Storyline, Adobe Captivate, or similar platforms for creating interactive modules.

Analytics & Reporting:

• LMS Reporting (Seismic): Familiarity with extracting and interpreting data from an LMS like Seismic to understand learner engagement, completion rates, and content effectiveness.
• Basic Data Interpretation: Ability to review and understand basic performance metrics related to training content to inform improvements.

CRM & Automation:

• Learning Management System (LMS): Experience with LMS platforms, with a preference for Seismic, for uploading, organizing, deploying, and managing training content.
• Potential for Integration Tools: While not explicitly stated, an understanding of how L&D tools integrate with other business systems (like CRM or HRIS) can be beneficial.

📝 Enhancement Note: Proficiency with Synthesia and Jira is explicitly called out and will likely be a key differentiator for candidates. Experience with Seismic is a strong plus, indicating the company's investment in a robust L&D technology stack.

👥 Team Culture & Values

Operations Values:

• Care Hard, Move Fast: This core SpotOn value suggests a culture that balances genuine care for employees and customers with a drive for rapid progress and innovation. For an L&D role, this means creating training that is both effective and delivered efficiently to support quick product rollouts.
• Data-Driven: The mention of learner engagement analytics points to a culture that values data to inform decisions and measure impact, including the effectiveness of training programs.
• Collaboration: Strong emphasis on cross-functional partnership with Product, Content Strategy, and Training teams highlights the value placed on teamwork and shared success.
• Efficiency & Scalability: The need for "scalable training content" indicates a value placed on creating solutions that can grow with the company and reach a broad audience effectively.
• Ownership & Initiative: The requirement for a "high level of initiative" suggests a culture where employees are empowered to take ownership of their work and proactively contribute.

Collaboration Style:

• Cross-Functional Integration: The role requires close collaboration with multiple departments, necessitating strong interpersonal skills, proactive communication, and the ability to build relationships across teams.
• Feedback Exchange: A culture that values improvement likely involves a willingness to give and receive constructive feedback on training content and design processes.
• Knowledge Sharing: Given the dynamic nature of product development, an environment that encourages knowledge sharing about best practices in L&D and content creation would be beneficial.

📝 Enhancement Note: SpotOn's "Care Hard, Move Fast" ethos is a key cultural driver. Candidates should demonstrate how their work ethic and approach to L&D align with both dedicated support and rapid execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Product Iteration: Keeping training content consistently up-to-date with frequent product releases and updates requires agility and efficient content creation processes.
• Translating Technical Complexity: The challenge of distilling complex technical product details into simple, engaging, and actionable training materials for diverse internal audiences.
• Balancing Speed and Quality: Ensuring that the "move fast" aspect of the company culture doesn't compromise the quality, accuracy, and effectiveness of the training content.
• Tool Proficiency Adaptation: Quickly mastering new versions of software or adopting new tools for content creation and delivery as technology evolves.

Learning & Development Opportunities:

• Advanced Tool Mastery: Deepening expertise in Synthesia, Seismic, and other L&D technologies through hands-on application and potential training.
• Instructional Design Best Practices: Continuous learning in adult learning theory, modern instructional design methodologies, and engaging content formats.
• GTM Enablement Strategy: Gaining insights into how L&D directly supports sales and revenue generation, potentially leading to specialization in GTM enablement.
• Project Management Skills: Enhancing project management capabilities through the structured use of Jira and managing complex content development timelines.

📝 Enhancement Note: The primary challenge will be managing the volume and pace of product updates, requiring a highly organized and efficient approach to content development.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based Design: "Imagine we are launching a new feature for our POS system that allows for advanced inventory management. How would you approach creating a 5-minute training video for our sales team about this feature?" (Focus on your process, key message identification, and how you'd use Synthesia).
• Collaboration & Communication: "Describe a time you had to work with a technical team (like Product or Engineering) to gather information for training. What challenges did you face, and how did you overcome them?" (Highlight your communication and stakeholder management skills).
• Problem-Solving with Tools: "If you were given a complex technical document to create an eLearning module from, and you had limited time, what steps would you take to ensure the module is both accurate and engaging?" (Demonstrate your approach to prioritization, content simplification, and tool utilization).

Company & Culture Questions:

• "Care Hard, Move Fast": "How do you balance the need for thoroughness and quality in your work with the pace required in a fast-moving company like SpotOn?" (Showcase your understanding of efficiency and prioritization).
• Team Dynamics: "Describe your ideal working relationship with a Product Manager or Content Strategist. How do you ensure alignment and manage expectations?" (Focus on collaboration and proactive communication).
• Impact Measurement: "How do you measure the success of training content you've created? What metrics are important to you?" (Discuss your understanding of L&D effectiveness and data utilization).

Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, walk the interviewer through the "why," "what," and "how." What was the problem? What was your solution? What was the outcome?
• Show, Don't Just Tell: When discussing your work, refer directly to specific examples within your portfolio that demonstrate your skills with Synthesia, Jira, or your instructional design process.
• Highlight Adaptability: Emphasize how you've adapted your design approach based on audience needs, project constraints, or available technology.
• Connect to SpotOn: Where possible, draw parallels between your past projects and the needs of this role at SpotOn, showing you understand their business and challenges.

📝 Enhancement Note: Be prepared to discuss your experience with Synthesia in detail, as it's a key requirement. Showcase how you manage your workload using Jira and how you've successfully collaborated with technical subject matter experts.

📌 Application Steps

To apply for this Training Content Designer position:

• Submit your application through the SpotOn job portal (Greenhouse).
• Portfolio Customization: Prepare a portfolio that specifically highlights your instructional design process, proficiency with eLearning tools, and experience creating video content (especially with Synthesia). Include examples of how you’ve managed projects using tools like Jira.
• Resume Optimization: Ensure your resume clearly details your experience in instructional design, L&D, and any relevant software. Quantify achievements where possible and use keywords from the job description (e.g., Instructional Design, eLearning, Synthesia, Jira, content creation, product enablement).
• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaboration skills. Be ready to discuss your portfolio and how you’d tackle a typical training content request for a product release.
• Company Research: Familiarize yourself with SpotOn's products, mission, and culture. Understand their target market (restaurants and small businesses) and how effective training content supports their GTM strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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