Training Content Designer

📍 Job Overview

Job Title: Training Content Designer

Company: FanDuel

Location: Jersey City, New Jersey, United States

Job Type: Full-Time

Category: Learning & Development / Operations Enablement

Date Posted: April 14, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and develop engaging, asynchronous eLearning modules and web-based training sessions for Operations and Customer Service teams.

• Create comprehensive learning materials, including participant guides, instructor manuals, and job aids, for both virtual and in-person delivery.

• Leverage multimedia development expertise to produce compelling content incorporating text, images, video, and audio.

• Collaborate closely with Subject Matter Experts (SMEs) and stakeholders to ensure content accuracy, relevance, and alignment with FanDuel's brand identity.

• Manage multiple projects simultaneously, defining schedules, tracking tasks, and ensuring timely delivery of high-quality training content.

📝 Enhancement Note: This role is positioned within a "Training Content Designer" title but has significant implications for operational efficiency and effectiveness by enabling core business functions like Customer Service and Operations. The focus on asynchronous eLearning and blended learning formats suggests a strategic approach to scalable and consistent employee enablement, which is a critical component of Revenue Operations and Sales Operations enablement strategies.

📈 Primary Responsibilities

• Design, develop, and convert traditional training courses into engaging, asynchronous eLearning experiences using industry-standard authoring tools.

• Create comprehensive participant guides, instructor manuals, and supporting job aids for both virtual instructor-led training (vILT) and traditional classroom settings.

• Develop and integrate all necessary multimedia assets (graphics, animations, audio, video) to enhance learning engagement and knowledge retention.

• Maintain and update existing eLearning courses, ensuring content remains current, relevant, and aligned with evolving business processes and product updates.

• Partner with trainers and managers to adapt and refine content for effective blended learning approaches, integrating various delivery methods.

• Collaborate closely with Subject Matter Experts (SMEs) throughout the entire course development lifecycle, from needs analysis to content validation.

• Gather, synthesize, and integrate stakeholder feedback into course iterations to ensure alignment with business objectives and user needs.

• Work with client personnel to gather necessary information and complete module development efficiently.

• Incorporate FanDuel's brand visuals, voice, and multimedia elements consistently across all learning materials.

• Conduct thorough proofreading and quality assurance checks at multiple stages of development, documenting and implementing required changes.

• Define clear project schedules, manage multiple development projects concurrently, and communicate project status and requirements effectively to stakeholders.

• Track project tasks, identify potential roadblocks, and proactively communicate needs to ensure on-time delivery of high-quality training content.

• Maintain client confidentiality in all project-related activities.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on project management within a content development framework. For operations professionals, this translates to managing enablement projects, ensuring timely rollout of training for new processes or systems, and contributing directly to the efficiency and effectiveness of customer-facing teams. The need to gather stakeholder feedback and collaborate with SMEs is crucial for successful GTM enablement and operational alignment.

🎓 Skills & Qualifications

Education: Bachelor's degree in a related field (e.g., Instructional Design, Education Technology, Communications, Graphic Design) is preferred.

Experience: Minimum of 2 years of hands-on experience developing asynchronous eLearning courses and multimedia learning assets.

Required Skills:

• Proven expertise in designing and developing with asynchronous eLearning authoring tools, such as Articulate Storyline, is essential.

• Strong understanding of instructional design methodologies (e.g., ADDIE, SAM) and adult learning principles to create effective and engaging learning experiences.

• Proficiency in creating and packaging SCORM-compliant eLearning modules for deployment on Learning Management Systems (LMS).

• High proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) for creating supporting documentation and presentations.

• Demonstrated expertise in Adobe Creative Cloud suite (e.g., Photoshop, Illustrator, Premiere Pro, After Effects) for multimedia asset creation.

• Ability to translate complex business processes, product information, and technical concepts into clear, concise, and engaging learning content.

• Exceptional project management skills with a proven track record of successfully managing multiple projects, defining schedules, and meeting deadlines.

• Outstanding written and verbal communication skills, with the ability to articulate ideas clearly and collaborate effectively with diverse stakeholders.

Preferred Skills:

• Experience with other eLearning authoring tools (e.g., Adobe Captivate, Camtasia).

• Familiarity with Learning Management Systems (LMS) administration or content integration.

• Experience in the gaming or sports betting industry, understanding the fast-paced nature and specific training needs of such environments.

• Knowledge of web-based training (WBT) development and virtual instructor-led training (vILT) facilitation best practices.

• Basic understanding of graphic design principles and visual communication for enhanced learning experiences.

📝 Enhancement Note: The requirement for Articulate Storyline and SCORM packages points directly to the need for candidates familiar with standard corporate training and enablement platforms. For operations roles, this translates to experience in creating training for CRM systems, sales enablement platforms, or internal process documentation, making the candidate adept at driving adoption and proficiency in critical business tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of eLearning modules, multimedia assets, and instructional materials developed for professional training.

• Demonstrations of asynchronous eLearning courses created with tools like Articulate Storyline, highlighting interactivity, navigation, and learning outcomes.

• Examples of blended learning components, such as participant guides, job aids, or presentation decks, that complement digital learning.

• Case studies or project descriptions detailing the instructional design process, challenges faced, solutions implemented, and measurable impact of the training content.

Process Documentation:

• Showcase your process for needs analysis, content design, development, and evaluation of training programs.

• Include examples of how you have documented learning workflows, managed project timelines, and incorporated feedback from SMEs and stakeholders.

• Demonstrate proficiency in creating and maintaining training content, including version control and update strategies for existing modules.

• Provide examples of how you ensure SCORM compliance and compatibility with various Learning Management Systems.

📝 Enhancement Note: For this role, a strong portfolio is critical. It's not just about showcasing design skills but demonstrating a systematic approach to instructional design and content development that directly supports operational efficiency and employee onboarding/upskilling. Candidates should highlight projects that led to measurable improvements in performance or reduced error rates within operational teams.

💵 Compensation & Benefits

Salary Range: The applicable salary range for this position is $79,000 - $99,000 USD per year. This range is dependent on a variety of factors including relevant experience, location, business needs, and market demand.

Benefits:

• Comprehensive health plans, including medical, vision, and dental insurance, with some plans available for $0 per paycheck.

• Specialized programs for fertility and family planning.

• Robust mental health support services.

• Fitness benefits to promote employee well-being.

• Generous paid time off (PTO) and sick leave.

• Annual bonus opportunities based on performance.

• Long-term incentive opportunities (e.g., stock program participation) based on performance.

• 401k retirement savings plan with up to a 5% company match.

• Commuter benefits to support daily transportation.

• Pet insurance for furry family members.

• Life insurance coverage.

• Disability insurance (short-term and long-term).

• 14 paid company holidays annually.

• Paid sick time in accordance with all applicable state and federal laws.

Working Hours: The standard working hours for this role are approximately 40 hours per week. This is a hybrid role, indicating a balance between remote work and in-office presence.

📝 Enhancement Note: The salary range provided is competitive for a mid-level Training Content Designer role in the New Jersey area, considering the experience level and the specific skill set required. The comprehensive benefits package, including specialized programs and generous PTO, reflects FanDuel's commitment to employee well-being and work-life balance, which are attractive factors for operations professionals seeking stable and supportive employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: FanDuel operates within the dynamic and rapidly evolving sports betting and iGaming industry. This sector is characterized by high growth, technological innovation, regulatory changes, and a strong focus on customer experience and engagement. As a subsidiary of Flutter Entertainment, a global leader, FanDuel benefits from extensive resources and industry expertise.

Company Size: FanDuel Group is a significant player in the North American market, with a substantial employee base across multiple US and Canadian offices, as well as global affiliates. This size indicates a well-established organization with structured processes, opportunities for cross-functional collaboration, and potential for career advancement within a large corporate framework.

Founded: FanDuel Group, while a subsidiary of Flutter Entertainment (which has a longer history), has established itself as a premier mobile gaming company in the US and Canada. Its growth trajectory suggests a culture that values innovation, agility, and a data-driven approach to business strategy, which are crucial for success in the competitive gaming landscape.

Team Structure: The Training Content Designer will likely be part of a broader Learning & Development (L&D) or Human Resources department. This team is responsible for employee enablement, onboarding, and continuous skill development across various departments, including Operations and Customer Service. The role will involve close collaboration with:

• Learning Specialists/Instructional Designers: Peers within the L&D team.

• Subject Matter Experts (SMEs): From Operations, Customer Service, Product, and Technology teams.

• Training Managers/L&D Leadership: To align on strategy and project priorities.

• Department Managers: To understand specific team needs and performance goals.

Methodology: FanDuel likely employs a blend of agile and structured methodologies for content development and project management. This would involve:

• Agile principles: For iterative development, rapid feedback loops, and adapting to changing business needs in the fast-paced gaming industry.

• Instructional Design Models: Such as ADDIE (Analysis, Design, Development, Implementation, Evaluation) or SAM (Successive Approximation Model) for systematic course creation.

• Data-Driven Insights: Utilizing feedback from training effectiveness, performance metrics, and stakeholder input to refine content and strategies.

• Cross-functional Collaboration: Emphasizing teamwork and communication to ensure training programs are aligned with departmental goals and operational requirements.

Company Website: https://www.fanduel.com/ and specifically https://fanduelbenefits.com/ for benefits information.

📝 Enhancement Note: Understanding FanDuel's industry and size is crucial. The gaming sector demands rapid adaptation and continuous learning, making this role vital for operational readiness. The hybrid work model and emphasis on "One Team" culture suggest a collaborative environment where operations enablement is a shared responsibility.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Mid-Level position, typically requiring 2-5 years of specialized experience. It sits within the professional individual contributor track, focusing on specialized skills in instructional design and multimedia development. While not a direct operations management role, its impact is significant in enabling operational teams to perform at their best.

Reporting Structure: The Training Content Designer will likely report into a Learning & Development Manager or Director. This manager oversees the L&D function and its contribution to company-wide objectives, including operational efficiency and customer service excellence. The role requires close collaboration with various department leads who are the primary stakeholders for the training content developed.

Operations Impact: The primary impact of this role on operations is through enhanced employee performance, reduced training time for new hires, improved adoption of new processes and systems, and ultimately, better customer experiences. By creating effective learning materials, the Training Content Designer directly contributes to:

• Increased operational efficiency: Through well-trained staff who make fewer errors and work more productively.

• Improved customer satisfaction: By ensuring customer service teams are equipped with the knowledge and skills to handle inquiries effectively.

• Faster onboarding: Reducing the time it takes for new operations personnel to become fully productive.

• Consistent application of processes: Ensuring all team members adhere to standardized procedures.

• Adaptability to change: Facilitating the quick rollout of training for new product features, regulations, or operational procedures.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of instructional design, such as advanced eLearning development, gamification, or learning analytics.

• Lead Content Designer/SME: Transition to a senior role where they mentor junior designers, lead complex content projects, or become a subject matter expert in a specific domain of training.

• Learning Technologies: Move into roles focused on Learning Management System (LMS) administration, implementation, or the exploration of emerging learning technologies.

• Training Management: Progress into management roles within L&D, overseeing teams, developing training strategies, and managing departmental budgets.

• Cross-functional Moves: Leverage understanding of operations and enablement to move into roles within GTM Operations, Sales Enablement, or even Product Marketing roles that require strong communication and content creation skills.

📝 Enhancement Note: The growth potential from this role is significant, especially for individuals who can demonstrate a clear impact on operational performance. The ability to link training development directly to business outcomes like reduced customer churn, increased agent efficiency, or faster process adherence will be key for career advancement within FanDuel or the broader operations ecosystem.

🌐 Work Environment

Office Type: This is a hybrid role, meaning employees will work a combination of remote and in-office days. FanDuel's offices are designed to foster collaboration and innovation. The Jersey City location is a modern corporate office environment.

Office Location(s): The primary office location for this role is Jersey City, New Jersey. This location offers access to a major metropolitan area with good transportation links. Other US offices include Los Angeles and Atlanta, with global offices in Canada and Scotland.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-office days for team meetings, brainstorming sessions, and collaborative project work. Expect opportunities to interact with peers, trainers, and SMEs from various departments.

• Tools & Technology: Employees will have access to standard office technology, high-speed internet, and the necessary software for their role, including Adobe Creative Cloud and Articulate Storyline. FanDuel's IT support will ensure a functional technology environment.

• Operations Team Interaction: While not directly part of the operations team, the role is deeply integrated with their needs. Expect regular interaction with operations managers and customer service leads to understand their challenges and develop tailored training solutions. The office environment will facilitate face-to-face discussions and workshops.

Work Schedule: The role adheres to a standard 40-hour work week, with flexibility typically offered within the hybrid model. While core hours may be established for team collaboration and meetings, there's often latitude in scheduling other tasks, especially remote work, to accommodate project deadlines and personal needs. The emphasis is on delivering results and meeting project milestones.

📝 Enhancement Note: The hybrid nature of this role is a key factor for operations professionals. It offers the flexibility of remote work while retaining the benefits of in-person collaboration essential for understanding operational nuances and building strong stakeholder relationships. The Jersey City location is strategic, providing access to a talent pool and proximity to key business functions.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review applications and conduct a brief phone screen to assess basic qualifications, cultural fit, and interest in the role and FanDuel.

2. Skills Assessment/Portfolio Review: Candidates will likely be asked to submit a portfolio of their work. This may be followed by a practical assessment or a deeper dive into specific portfolio pieces during an interview. Expect to discuss your design process, the rationale behind your choices, and the impact of your work.

3. Hiring Manager Interview: A more in-depth interview with the hiring manager focusing on experience, design philosophy, project management skills, and alignment with team objectives.

4. Team/Stakeholder Interviews: Interviews with peers from the L&D team and key stakeholders from Operations or Customer Service. This assesses collaboration style, ability to work with SMEs, and understanding of operational needs.

5. Final Interview/Offer: Potentially a final interview with senior leadership, followed by a formal offer.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that demonstrate a range of skills (e.g., complex eLearning, multimedia integration, job aids).

• Highlight Process: For each project, be prepared to walk through your design process: needs analysis, target audience, learning objectives, design choices (why this approach?), development tools, and any measurable outcomes or feedback received.

• Quantify Impact: If possible, include metrics. For example, "Reduced onboarding time by X%," "Improved accuracy on Y process by Z%," or "Achieved a learner satisfaction score of X/5."

• Showcase Brand Alignment: Include a project where you successfully incorporated corporate branding and visual identity, demonstrating your understanding of brand standards.

• Technical Proficiency: Be ready to discuss the specific tools and technologies used (Articulate Storyline, Adobe Creative Cloud) and your comfort level with them.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like, "How would you approach designing training for a new feature in our sports betting app?" or "Describe a time you had to work with a difficult SME."

• Process Design: You might be asked to outline the steps you would take to design a specific type of training module or troubleshoot a common eLearning issue.

• Adult Learning Principles: Be ready to discuss how you apply adult learning theories to make training more effective.

• Project Management Scenarios: Prepare for questions about how you manage competing priorities, handle scope creep, or communicate project status to stakeholders.

📝 Enhancement Note: The emphasis on a portfolio and practical application is key for this role. Operations professionals can draw parallels by thinking about how they would present their own process improvement projects or system implementation case studies, focusing on methodology, execution, and measurable results.

🛠 Tools & Technology Stack

Primary Tools:

• Articulate Storyline: The core eLearning authoring tool. Proficiency in creating complex interactions, branching scenarios, and interactive simulations is expected.

• Adobe Creative Cloud: Essential for creating and editing graphics, audio, and video assets. Specific applications likely include Photoshop, Illustrator, Premiere Pro, and potentially After Effects for animations.

• Microsoft Office Suite: Word for documentation, PowerPoint for presentations and storyboarding, Excel for data tracking or basic analysis.

Analytics & Reporting:

• Learning Management System (LMS): While not a direct development tool, understanding how SCORM packages integrate with an LMS and how to interpret basic learner data (completion rates, scores) is beneficial. FanDuel likely uses a robust LMS for content deployment and tracking.

• Web Conferencing Tools: Platforms like Zoom or Microsoft Teams will be used for virtual meetings, vILT sessions, and collaboration.

CRM & Automation:

• Not directly applicable for this role's core function, but an understanding of how training content supports the adoption and effective use of CRM systems or other operational automation tools within FanDuel would be advantageous. The training developed might support users of these systems.

📝 Enhancement Note: Expertise in Articulate Storyline and the Adobe Creative Suite is non-negotiable for this role and directly impacts the quality and effectiveness of operational training. For candidates with a background in operations, highlighting experience with training on enterprise software (like CRMs, ERPs, or specialized GTM platforms) can demonstrate transferable skills.

👥 Team Culture & Values

Operations Values:

• One Team: FanDuel emphasizes a collaborative, unified approach where everyone contributes to shared goals. This means open communication, mutual support, and a focus on collective success across departments, including operations and enablement.

• Customer Focus: While this role is internal-facing, the ultimate goal is to empower teams that serve external customers. A commitment to delivering exceptional experiences, both internally and externally, is paramount.

• Innovation & Agility: The gaming industry demands continuous innovation. The culture likely values creative problem-solving, embracing new technologies, and adapting quickly to market changes.

• Data-Driven: Decisions and strategies, including training effectiveness, are likely informed by data and performance metrics. A data-driven mindset is crucial for measuring impact and making informed improvements.

• Accountability & Quality: A commitment to high standards, delivering on promises, and taking ownership of work is expected. This translates to producing reliable, effective, and high-quality training content.

Collaboration Style:

• Cross-Functional Integration: The role necessitates close collaboration with various departments. Expect a culture that values cross-functional partnerships, where input from operations, customer service, and other teams is actively sought and integrated.

• Feedback-Rich Environment: A culture that encourages constructive feedback, both giving and receiving, to foster continuous improvement in content and processes. This is essential for iterating on training modules.

• Knowledge Sharing: An environment that promotes sharing best practices, insights, and learnings across teams, potentially through internal workshops, documentation, or collaborative platforms.

📝 Enhancement Note: The "One Team" value is particularly important. Operations professionals often work in siloed departments. This role's success hinges on breaking down those silos through effective training, fostering a culture where operations and enablement teams are seen as integral partners in business success.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapidly Evolving Industry: The sports betting and iGaming landscape is constantly changing due to new regulations, market competition, and technological advancements. Keeping training content up-to-date and relevant will be an ongoing challenge.

• Balancing Multiple Projects: Managing competing deadlines and priorities for various training development projects simultaneously requires strong organizational and time management skills.

• Translating Complex Information: Effectively simplifying complex product features, operational procedures, or regulatory requirements into easily digestible and engaging learning content can be challenging.

• Measuring Training Effectiveness: Demonstrating the direct ROI and impact of training content on operational performance metrics requires robust evaluation strategies and data collection.

• Stakeholder Management: Navigating diverse stakeholder needs and feedback, ensuring alignment, and managing expectations can be complex.

Learning & Development Opportunities:

• Advanced Instructional Design Techniques: Opportunities to explore and implement advanced learning design strategies such as gamification, microlearning, and personalized learning paths.

• Learning Technologies: Exposure to and potential training on new and emerging learning technologies, authoring tools, or Learning Experience Platforms (LXPs).

• Industry Trends: Staying abreast of the latest trends in L&D, adult education, and the sports betting/iGaming industry through conferences, webinars, and professional development courses.

• Cross-Departmental Exposure: Gaining deeper insights into various operational functions within FanDuel, which can open doors to other roles within the company.

• Leadership Development: For high performers, opportunities to develop leadership skills within the L&D team, potentially leading projects or mentoring junior colleagues.

📝 Enhancement Note: The challenge of measuring training effectiveness directly aligns with the goals of Revenue Operations and Sales Operations, which are focused on demonstrating ROI. Highlighting an ability to tie training outcomes to key business metrics will be a significant advantage for candidates in this role and for their future career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing an eLearning module from initial request to final deployment."

  • Preparation: Be ready to walk through your ADDIE/SAM process, emphasizing needs analysis, objective setting, content structuring, multimedia integration, development tools, pilot testing, and evaluation.

• "How do you ensure your training content is engaging and effectively transfers knowledge to adult learners?"

  • Preparation: Discuss principles of adult learning (e.g., relevance, experience-based, problem-centered) and how you apply them. Provide examples of interactive elements, storytelling, and scenario-based learning you've used.

• "Tell me about a time you had to work with a challenging SME or stakeholder. How did you manage the relationship and ensure project success?"

  • Preparation: Use the STAR method (Situation, Task, Action, Result) to detail a situation where you navigated difficult stakeholder dynamics, focusing on communication, negotiation, and problem-solving skills.

• "How would you approach creating training for a new feature in our sports betting platform?"

Company & Culture Questions:

• "What do you know about FanDuel and the sports betting industry, and why are you interested in this role here?"

  • Preparation: Research FanDuel's recent news, products, and company values. Understand the unique training needs of the gaming industry (e.g., regulatory compliance, fast-paced product updates).

• "How do you align with FanDuel's 'One Team' value?"

  • Preparation: Prepare examples of how you've collaborated effectively across departments or with diverse teams to achieve a common goal.

• "How do you stay current with trends in instructional design and e-learning?"

Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, frame it as a mini case study. Start with the problem or need, explain your solution (the training content), highlight your specific contributions and design choices, and conclude with the results or impact.

• Show, Don't Just Tell: Prepare to share your screen and demonstrate interactive elements of your eLearning modules.

• Focus on Impact: Emphasize how your training improved performance, efficiency, or learner outcomes. Quantify results whenever possible.

• Be Prepared for Technical Questions: Discuss your proficiency with Articulate Storyline and Adobe Creative Suite, including specific features or techniques you utilized.

• Ask Insightful Questions: Prepare questions about the team's current challenges, the L&D strategy, and how this role contributes to FanDuel's operational goals.

📝 Enhancement Note: For operations candidates, thinking about how to frame their own project work (process improvements, system implementations) as a "case study" with clear problem, solution, and impact is a transferable skill. Highlighting how training enables operational success will resonate strongly.

📌 Application Steps

To apply for this Training Content Designer position at FanDuel:

• Submit your application through the provided link on the FanDuel careers page.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience with Articulate Storyline, instructional design methodologies, multimedia development, and project management, specifically focusing on content that enabled operational or customer service teams.

• Resume Optimization: Clearly articulate your accomplishments using action verbs and quantifying results where possible (e.g., "Developed 15+ eLearning modules that reduced onboarding time by 20%"). Integrate keywords like "Instructional Design," "eLearning," "SCORM," "Adobe Creative Cloud," and "Project Management."

• Interview Preparation: Practice answering common interview questions, especially those related to your design process, adult learning principles, and stakeholder management. Prepare to present your portfolio confidently, focusing on the impact of your work.

• Company Research: Thoroughly research FanDuel, its products, and its mission. Understand its position in the gaming industry and how training content supports its operational goals and customer experience strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.