Telecom Sector | UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer (Telecom Sector)

Company: Devoteam

Location: Lisbon, Portugal

Job Type: Full-time

Category: Design / Product Development

Date Posted: April 24, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Design and develop intuitive, accessible, and engaging user experiences for digital products and platforms within the telecommunications sector, impacting millions of customers.

• Conduct comprehensive user research, usability testing, and data analysis to inform and validate user-centered design solutions.

• Create detailed wireframes, user flows, sitemaps, and high-fidelity prototypes to effectively communicate design concepts and strategies to cross-functional teams and stakeholders.

• Collaborate closely with product managers, engineers, and fellow designers to define product requirements, scope, and implementation strategies, ensuring seamless integration of designs.

• Develop and maintain robust design systems and component libraries to ensure brand consistency, efficiency, and scalability across all digital touchpoints.

📝 Enhancement Note: While the core job title is UX/UI Designer, the focus on the "Telecom Sector" and "digital products and platforms that serve millions of customers" indicates a role with significant scale and impact within a specific industry. The emphasis on user research, data analysis, and collaboration with product management and engineering suggests this role is deeply integrated into the product development lifecycle, requiring strong analytical and strategic design thinking beyond just visual aesthetics. The mention of "digital transformation" in the company description further hints at a dynamic environment where innovative design is key to driving business outcomes.

📈 Primary Responsibilities

• Design and iterate on user interfaces (UI) and user experiences (UX) for web and mobile applications, ensuring intuitive navigation, accessibility, and adherence to brand guidelines.

• Execute user research methodologies, including interviews, surveys, and contextual inquiries, to gather insights into user needs, behaviors, and pain points within the telecom context.

• Perform usability testing on prototypes and live products, analyze results, and translate findings into actionable design improvements to enhance user satisfaction and engagement.

• Develop comprehensive user flows, sitemaps, and wireframes to map out user journeys, information architecture, and interaction design for new features and products.

• Craft high-fidelity mockups and interactive prototypes using industry-standard design tools (e.g., Figma) to visually represent design concepts and facilitate stakeholder buy-in and development team understanding.

• Collaborate effectively with product managers to translate business requirements and user needs into compelling design solutions that align with strategic objectives.

• Partner with software engineers throughout the development lifecycle to ensure accurate implementation of designs, providing clear specifications and design assets.

• Contribute to the creation and maintenance of a scalable design system and component library, promoting consistency and efficiency in design and development processes.

• Ensure all digital product designs comply with Web Content Accessibility Guidelines (WCAG) and are optimized for performance across various devices, browsers, and screen sizes.

• Stay abreast of the latest UX/UI design trends, best practices, and emerging technologies, particularly within the dynamic telecommunications industry, and apply this knowledge to inform design strategies.

📝 Enhancement Note: The responsibilities clearly outline a hands-on UX/UI design role with a strong emphasis on research, prototyping, and collaboration. The mention of "millions of customers" and "telecommunications sector" implies a need for scalable, reliable, and user-friendly solutions, suggesting that the designer will need to consider not only aesthetics but also the operational and business implications of their designs. The requirement to maintain design systems and ensure accessibility further points to a role focused on creating robust and maintainable design frameworks.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 2 years of professional experience in UX/UI design, with a demonstrated ability to manage the end-to-end design process from research to implementation.

• Proven experience in designing user interfaces for both web and native mobile applications, showcasing an understanding of platform-specific design patterns and best practices.

Required Skills:

• UX/UI Design: Comprehensive understanding of user-centered design principles, interaction design, and visual design.

• Figma Proficiency: Advanced skills in Figma for wireframing, prototyping, UI design, and collaboration.

• Wireframing & Prototyping: Expertise in creating detailed wireframes, user flows, sitemaps, and interactive prototypes to articulate design solutions.

• User Research & Usability Testing: Demonstrated experience in planning, conducting, and analyzing user research and usability testing sessions.

• Responsive Web Design: Ability to design modern, responsive web interfaces that adapt seamlessly to various screen sizes and devices.

• Mobile App Design: Experience in designing intuitive and engaging native mobile application layouts for iOS and Android platforms.

• Design Systems & Component Libraries: Proven ability to contribute to or develop design systems and component libraries for consistency and efficiency.

• WCAG Accessibility Standards: Practical knowledge and application of accessibility guidelines (WCAG) to ensure inclusive design.

• HTML/CSS Basics: Fundamental understanding of HTML and CSS to facilitate effective communication and collaboration with engineering teams.

• English Fluency: Excellent spoken and written English communication skills.

Preferred Skills:

• Experience specifically within the telecommunications industry.

• Familiarity with data analysis tools and methodologies to interpret user behavior metrics.

• Experience with A/B testing and A/B testing design principles.

• Knowledge of front-end development frameworks and their implications on design.

• Experience working in Agile/Scrum development environments.

📝 Enhancement Note: The required skills are highly specific and directly align with modern UX/UI design practices, with a strong emphasis on Figma, a key industry tool. The inclusion of "HTML/CSS basics" is crucial for effective collaboration with developers, ensuring designs are technically feasible and implemented correctly. The preference for telecom experience and data analysis skills suggests the hiring company is looking for a candidate who can quickly understand industry nuances and leverage data to drive design decisions, indicating a role that is both creative and analytical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Design Process: A comprehensive portfolio showcasing end-to-end UX/UI design projects, clearly illustrating your thought process, problem-solving approach, and design iterations.

• Wireframing, User Flows, & Sitemaps: Examples of detailed wireframes, user flows, and sitemaps that effectively map out user journeys, information architecture, and streamline navigation.

• Prototyping & UI Design: High-fidelity mockups and interactive prototypes that demonstrate your visual design skills, attention to detail, and ability to create engaging user interfaces for web and mobile.

• User Research & Testing: Evidence of how you have incorporated user research and usability testing insights into your design decisions, with examples of how feedback led to design improvements.

• Design System Contributions: If applicable, showcase any contributions to or experience with developing and maintaining design systems or component libraries.

Process Documentation:

• Workflow Design & Optimization: Showcase projects where you have designed or optimized user workflows to improve efficiency, reduce friction, and enhance user satisfaction.

• System Implementation & Consistency: Provide examples of how you have ensured design consistency across multiple platforms or through the use of design systems and component libraries.

• Measurement & Performance Analysis: Illustrate how you have used data and analytics (or usability testing results) to measure the performance of your designs and inform iterative improvements.

📝 Enhancement Note: For a UX/UI Design role, a strong portfolio is paramount. The emphasis here is not just on showcasing final designs, but on demonstrating the process behind them. This includes how the candidate approaches problem-solving, conducts research, iterates based on feedback, and collaborates with technical teams. The inclusion of "workflow design & optimization" and "measurement & performance analysis" specifically links the portfolio to operational efficiency and data-driven decision-making, which are key in modern design roles.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Permanent Contract: Offers job security and long-term stability within the organization.

• Equal Opportunities & Diversity: Devoteam actively promotes equal opportunities and fights discrimination, fostering a diverse and inclusive work environment.

• Disability Inclusion: The company is committed to employing individuals with disabilities.

• Professional Development: Opportunities for continuous learning, training, and skill enhancement relevant to UX/UI design and the technology sector.

• Collaborative Environment: Work within a team of passionate tech and business leaders, fostering creativity and knowledge sharing.

• Impactful Projects: Opportunity to work on digital transformation projects for leading organizations, impacting millions of users.

Working Hours:

• Standard full-time working hours, typically around 40 hours per week, with potential for flexible arrangements depending on team and project needs.

📝 Enhancement Note: The salary range is estimated based on current market data for UX/UI Designers in Lisbon, Portugal, considering the stated experience level. The benefits highlight Devoteam's commitment to inclusivity and professional growth, which are attractive aspects for candidates. The "Permanent Contract" is a significant benefit in the Portuguese job market. The mention of "40 hours per week" aligns with the standard full-time expectation.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Company Size:

Founded:

Team Structure:

• The role is within a multidisciplinary team focused on the telecom sector. This team likely comprises Cloud experts, Designers (including UX/UI), Business Consultants, Security experts, Engineers, and Developers.

• The reporting structure for this UX/UI Designer will likely be within a design or product team, reporting to a Design Lead, Product Manager, or a Head of Digital Transformation within their telecom division.

Methodology:

• Devoteam emphasizes a "Tech for People" approach, integrating technology solutions with strong human values to create positive impact.

• Their methodology likely involves data-driven insights, agile development practices, and a focus on co-creation with clients to deliver innovative and user-centric solutions.

Company Website:

• https://www.devoteam.com/

📝 Enhancement Note: The company context highlights Devoteam's scale and global reach, combined with a people-centric philosophy. For a UX/UI designer, this means an opportunity to work on large-scale, impactful projects within a structured yet innovative environment. The multidisciplinary team structure is crucial, emphasizing the need for strong collaboration and communication skills, particularly with engineering and product management, to effectively drive digital transformation initiatives in the telecom sector.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

• The impact of this role is directly tied to the success of digital products in the telecommunications sector. Effective UX/UI design can lead to:
  • Increased customer acquisition and retention rates.
  • Enhanced customer satisfaction and loyalty.
  • Improved operational efficiency through intuitive self-service options.
  • Higher conversion rates for digital services and sales.
  • Strengthened brand perception and competitive advantage.

Growth Opportunities:

• Specialization: Deepen expertise in UX research, interaction design, visual design, or design systems.

• Leadership: Progress to a Senior UX/UI Designer role, Lead UX Designer, or Design Manager, mentoring junior designers and shaping design strategy.

• Cross-functional Mobility: Transition into Product Management roles, leveraging design understanding to define product roadmaps and strategy.

• Industry Expertise: Develop deep knowledge in the telecommunications sector, becoming a subject matter expert for digital product design within that domain.

• Consulting Acumen: Enhance consulting skills by working with diverse clients and projects within Devoteam's broader digital transformation framework.

📝 Enhancement Note: The career growth analysis highlights that this isn't just a design execution role but a stepping stone for significant career advancement. The emphasis on "millions of customers" and "telecom sector" suggests that success here can lead to specialized expertise and leadership opportunities within Devoteam's large structure. The potential to influence product strategy and customer experience metrics is a key differentiator for ambitious designers.

🌐 Work Environment

Office Type:

Office Location(s):

Workspace Context:

• Collaborative Environment: The workspace will encourage interaction with product managers, engineers, and other designers, facilitating open communication and brainstorming sessions.

• Tools & Technology: Access to industry-standard design tools (especially Figma), potentially high-performance workstations, and collaboration platforms will be provided.

• Operations Team Interaction: Regular opportunities to engage with the broader operations and engineering teams to ensure seamless design implementation and gather feedback. This might involve daily stand-ups, sprint reviews, and design critique sessions.

Work Schedule:

• The role is full-time, with standard working hours expected to be around 40 hours per week. While the primary work arrangement is on-site, Devoteam's global nature might allow for some flexibility in work schedule, subject to team and project requirements and local policies. The focus will be on delivering results and meeting project deadlines.

📝 Enhancement Note: The on-site nature of the role in Lisbon is clearly stated. The description of the workspace emphasizes collaboration and access to tools, which is critical for a UX/UI designer. The mention of "modern, dynamic, and designed to foster teamwork" sets expectations for a positive and productive work environment. The accessibility of the office location is also a practical consideration for potential candidates.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume, assessing basic qualifications and cultural fit. Be prepared to highlight your relevant experience and passion for UX/UI design.

2. Portfolio Review & Technical Interview: You will likely be asked to present your portfolio, discussing your design process, problem-solving approach, and key projects. This may involve a technical interview focusing on UX/UI principles, design tools (especially Figma), and your understanding of user research and accessibility.

3. Case Study/Design Challenge: A practical design challenge or case study may be assigned, requiring you to solve a specific UX/UI problem within a given timeframe. This tests your ability to apply your skills to real-world scenarios.

4. Team/Stakeholder Interviews: Interviews with potential team members (other designers, product managers, engineers) and key stakeholders to assess collaboration style, communication skills, and alignment with the team's working dynamics.

5. Final Interview: A final discussion with a senior leader to confirm fit and discuss the overall role and company vision.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best showcase your skills and the required experience (UX/UI, Figma, research, web/mobile).

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing, iteration), the solutions you developed, and the impact/results achieved.

• Highlight Process: Emphasize your design thinking, how you approached challenges, and how you incorporated user feedback and data. This is more important than just showcasing polished final screens.

• Showcase Figma Expertise: Be ready to discuss your Figma workflow, use of components, prototyping capabilities, and how you collaborate within the tool.

• Quantify Impact: Whenever possible, use metrics (e.g., increased conversion, reduced task time, improved satisfaction scores) to demonstrate the value of your design solutions.

• Tailor to Telecom: If possible, include projects relevant to large user bases, complex systems, or the telecommunications industry.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the design challenge prompt. Ask clarifying questions if needed.

• Define Scope: Clearly define the problem you are solving and the target users.

• Outline Your Process: Structure your approach logically, from user needs to proposed solutions.

• Focus on Key Deliverables: Prioritize creating essential artifacts (e.g., user flows, wireframes, key screen mockups) that effectively communicate your solution.

• Articulate Rationale: Be prepared to explain why you made specific design decisions, referencing UX principles, user research, or business goals.

📝 Enhancement Note: This section provides actionable advice for candidates, breaking down the interview process and offering specific tips for portfolio presentation and challenge preparation. The emphasis on "process," "impact," and "telecom relevance" guides candidates on what to highlight to align with Devoteam's expectations. The structured approach to the interview process helps candidates anticipate each stage.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the primary tool for UI design, wireframing, prototyping, and collaboration. Advanced proficiency is expected.

• Prototyping Tools: While Figma offers strong prototyping capabilities, familiarity with other tools like Adobe XD or InVision might be beneficial.

• User Research & Testing Platforms: Tools such as UserTesting.com, Maze, Lookback, or similar platforms for conducting remote user research and usability testing.

• Design System Tools: Tools or methodologies for managing design systems and component libraries (often integrated within Figma or using dedicated platforms).

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior on web products.

• Mobile Analytics: Experience with mobile analytics platforms (e.g., Firebase Analytics, Mixpanel) for app performance tracking.

• Data Visualization Tools: Basic understanding of how data is presented in dashboards (e.g., Tableau, Power BI) to interpret performance metrics relevant to design.

CRM & Automation:

• While not directly managed by UX/UI designers, a basic understanding of CRM systems (like Salesforce) and marketing automation platforms can provide context on how user data is managed and campaigns are executed, influencing user journeys.

📝 Enhancement Note: This section explicitly lists the key tools a UX/UI Designer will be expected to use, with a strong emphasis on Figma. Highlighting these tools helps candidates assess their own toolset and identify any gaps. The inclusion of analytics and CRM tools, even at a basic level, shows that Devoteam expects its designers to have a holistic understanding of the user journey and business context, not just isolated design tasks.

👥 Team Culture & Values

Operations Values:

• #TechforPeople: This core value emphasizes the human-centric approach to technology. Designers are expected to create solutions that genuinely benefit users and align with ethical considerations.

• Driving Change for the Better: A proactive and impact-oriented mindset is valued. Designers should contribute to positive transformations for clients and their customers.

• Creativity and Innovation: Fostering a culture where new ideas are encouraged and technology is leveraged to build novel solutions.

• Collaboration and Diversity: Valuing diverse perspectives and working collaboratively across disciplines to achieve shared goals.

• Client Value & Excellence: A commitment to delivering high-quality, valuable solutions that meet client needs and exceed expectations.

Collaboration Style:

• Cross-functional Integration: Designers work closely with product managers, engineers, and business consultants, requiring strong communication and the ability to translate between different disciplines.

• Iterative Feedback: A culture of continuous feedback, where designs are shared early and often, and constructive criticism is welcomed to refine solutions.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and design trends within the team and across the wider Devoteam organization.

• Agile Mindset: Working within agile frameworks, adapting to changing requirements, and focusing on delivering value incrementally.

📝 Enhancement Note: The "Team Culture & Values" section provides insight into Devoteam's operational philosophy. The "Tech for People" ethos is central, indicating that empathy and user well-being are paramount. The emphasis on collaboration and diversity is crucial for a multidisciplinary team, suggesting that designers need to be strong communicators and team players, capable of integrating their work with broader business and technical objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Scalability for Millions: Designing solutions that are not only user-friendly but also robust and scalable to serve a massive customer base within the telecom sector.

• Complex Technical Constraints: Navigating the technical limitations and legacy systems often present in large telecommunications organizations, while still delivering innovative user experiences.

• Balancing User Needs with Business Goals: Effectively mediating between diverse user needs and stringent business objectives or regulatory requirements common in the telecom industry.

• Rapid Technological Evolution: Keeping pace with the fast-changing landscape of digital technologies and user expectations in telecommunications.

• Cross-functional Alignment: Ensuring consistent understanding and buy-in for design decisions across various departments (e.g., engineering, marketing, operations, support).

Learning & Development Opportunities:

• Advanced UX/UI Skills: Access to training and workshops to deepen expertise in areas like advanced prototyping, user research methodologies, UX strategy, or interaction design.

• Industry-Specific Knowledge: Gaining in-depth understanding of the telecommunications sector, its unique challenges, and user behaviors.

• Design System Mastery: Opportunities to lead or significantly contribute to the development and evolution of sophisticated design systems.

• Consulting Acumen: Developing client-facing skills, presentation abilities, and strategic thinking applicable to broader digital transformation consulting.

• Mentorship: Potential to be mentored by senior designers or leaders within Devoteam, and to mentor junior designers as the role progresses.

📝 Enhancement Note: This section anticipates potential challenges specific to the role and industry, offering proactive insights into how candidates can prepare. The growth opportunities are framed to align with career progression in design and consulting, emphasizing continuous learning and specialization within a large, dynamic organization like Devoteam.

💡 Interview Preparation

Strategy Questions:

• Problem-Solving: "Describe a time you faced a significant design challenge on a large-scale project. How did you approach it, what was your process, and what was the outcome?" (Focus on demonstrating your structured approach, research, iteration, and impact).

• Collaboration: "How do you collaborate with product managers and engineers to ensure successful design implementation? Can you give an example?" (Highlight your communication skills, ability to advocate for users, and understanding of development constraints).

• User-Centricity: "How do you ensure your designs are user-centered when business objectives might conflict with user needs?" (Showcase your methods for user research, data analysis, and finding balanced solutions).

• Industry Relevance: "What trends in UX/UI design do you see impacting the telecommunications industry in the next 3-5 years, and how would you incorporate them?" (Demonstrate your forward-thinking and industry awareness).

Company & Culture Questions:

• Devoteam's Values: "How do you see yourself embodying Devoteam's '#TechforPeople' philosophy in your design work?" (Connect your personal values and design approach to the company's core principles).

• Team Dynamics: "Describe your ideal team environment and how you contribute to a collaborative design culture." (Emphasize teamwork, feedback, and shared goals).

• Impact Measurement: "How do you measure the success of your designs post-launch?" (Discuss your understanding of KPIs, analytics, and feedback loops).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear story: Problem -> Your Role -> Process -> Solution -> Impact.

• Focus on "Why": Be prepared to explain the rationale behind every design decision, referencing user insights, business goals, or design principles.

• Showcase Figma Mastery: Be ready to briefly demonstrate key Figma features you used, such as component creation, prototyping, or collaboration features.

• Quantify Results: Use numbers and data whenever possible to show the tangible impact of your work (e.g., "increased conversion by X%", "reduced task completion time by Y seconds").

• Engage Your Audience: Make it a conversation, not a monologue. Ask if they have questions as you go, and be enthusiastic about your work.

📝 Enhancement Note: This preparation guide is tailored to the specific role and company. The strategy questions are designed to elicit responses that demonstrate the skills and attributes Devoteam is looking for, such as problem-solving, collaboration, and user-centricity, within the context of the telecom sector. The portfolio presentation strategy offers practical advice for showcasing work effectively.

📌 Application Steps

To apply for this UX/UI Designer position at Devoteam:

• Submit Your Application: Navigate to the provided job posting link and complete the online application form.

• Tailor Your Resume: Ensure your resume highlights your 2+ years of UX/UI design experience, proficiency in Figma, experience with user research, and any relevant projects in web/mobile design. Use keywords from the job description.

• Prepare Your Portfolio: Curate 3-5 of your strongest UX/UI projects. Focus on showcasing your design process, problem-solving skills, use of Figma, and tangible outcomes. Be ready to present this digitally or in person.

• Research Devoteam: Understand Devoteam's "Tech for People" philosophy, their work in digital transformation, and their presence in the telecommunications sector.

• Practice Your Narrative: Rehearse how you will present your portfolio projects, focusing on clear storytelling, demonstrating your design process, and quantifying your impact. Prepare answers to common UX/UI interview questions and behavioral questions related to collaboration and problem-solving.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.