T&T Consultant - Customer Strategy & Design (Strategist) - MY

📍 Job Overview

Job Title: T&T Consultant - Customer Strategy & Design (Strategist)
Company: Deloitte SEA
Location: Kuala Lumpur, Malaysia
Job Type: Full-Time
Category: Customer Strategy & Design / Digital Transformation Operations
Date Posted: August 1, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on leveraging digital strategy and transformation to enhance client customer experiences, products, and services, acting as a key strategist within the Deloitte Digital practice.
• The position requires a blend of analytical rigor and creative thinking to bridge business objectives with customer needs, driving innovation and designing impactful customer journeys.
• Responsibilities include collaborating with cross-functional teams, conducting in-depth research, and translating insights into actionable recommendations for client business areas.
• The role demands strong communication and presentation skills to articulate strategic viewpoints and drive consensus among diverse stakeholders, from client teams to senior management.

📝 Enhancement Note: While the job title is "Consultant," the AI-derived experience level of "2-5 years" suggests a mid-level role, often referred to as an Associate Consultant or Consultant depending on the firm's structure. This role is firmly within the GTM (Go-To-Market) and Customer Experience operations spectrum, focusing on strategic advisory and design within a digital transformation context.

📈 Primary Responsibilities

• Partner with clients to deeply understand business requirements, aligning them with broader digital strategy and transformation agendas to deliver industry-leading customer experiences.
• Collaborate effectively with Business Analysts, Business Strategists, UX Designers, Developers, and Testers to conceptualize and deliver innovative solutions across various digital platforms and services.
• Conduct comprehensive qualitative and quantitative research, synthesizing findings to identify customer pain points, unmet needs, market trends, and competitive gaps to inform strategic recommendations.
• Analyze and model discrete datasets to support strategic decision-making, prototype development, and the creation of client-ready presentations that articulate business rationale and key findings.
• Develop and articulate compelling experience visions, designing omni-channel customer journeys that seamlessly connect people, products, purpose, and profit.
• Champion new growth strategies and business opportunities by identifying emerging industry and technology trends, and present these concepts to leadership for strategic consideration and adoption.
• Drive product development by advocating for customer requirements, defining feature sets, and communicating product requirements to development teams.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to strategy development and client engagement, typical of a consulting role. The focus on "ideate and conceptualize" and "create experience visions" points to a proactive and creative contribution, rather than just execution. The inclusion of "analyzing customer pain points and unmet needs, market trends and competitive gaps" highlights a strong market research and competitive intelligence component, crucial for strategic planning.

🎓 Skills & Qualifications

Education:

• Tertiary qualification in a relevant business, economics, design, or human psychology discipline.

Experience:

• Ideally at least 4 years of experience in strategy development, business analysis, or customer experience design.
• Proven experience in conducting business analysis, qualitative and quantitative research, and defining business/user/customer requirements.
• Demonstrated ability to blend strategic thinking with creative problem-solving, articulating clear and persuasive points of view both verbally and in writing.

Required Skills:

• Business Analysis: Ability to dissect complex business problems, gather requirements, and define solutions.
• Research & Synthesis: Proficiency in conducting qualitative and quantitative research, analyzing data, and synthesizing findings into actionable insights.
• Customer Strategy: Deep understanding of customer needs, market trends, and competitive landscapes to inform strategy development.
• Strategic Thinking: Capacity to develop innovative strategies and identify new business or growth opportunities.
• Creative Problem Solving: Ability to generate novel ideas and solutions to address client challenges.
• Presentation & Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly to diverse audiences, including senior management.
• Data Analysis: Competence in analyzing discrete datasets and modeling information to support strategic recommendations.
• Product Development Acumen: Understanding of the product development lifecycle and ability to translate customer requirements into product features.
• Collaboration: Proven ability to work effectively with cross-functional teams, including designers, developers, and business strategists.
• Digital Strategy: Familiarity with digital transformation agendas and the application of technology to enhance customer experiences.

Preferred Skills:

• Experience in a consulting environment, particularly within a digital or customer strategy practice.
• Familiarity with design thinking methodologies and user-centered design principles.
• Knowledge of emerging technologies and their application in business strategy.
• Experience with prototyping tools or methodologies.
• Understanding of omni-channel customer experience design principles.

📝 Enhancement Note: The required skills strongly align with operations roles focused on customer journey mapping, GTM strategy refinement, and digital service design. The emphasis on "strategic and creative skills" and "articulating a point of view" is critical for a strategist role. The "ideate/incubation phase to productization" journey highlights the need to bridge conceptualization with tangible outcomes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate experience in developing and presenting strategic recommendations based on thorough research and analysis.
• Showcase examples of customer journey mapping, experience design, or service blueprinting.
• Include case studies that highlight problem-solving capabilities and the impact of strategic interventions on business outcomes or customer satisfaction.
• Provide evidence of collaboration on digital transformation or customer-centric projects, detailing your specific role and contributions.

Process Documentation:

• Examples of how you have translated complex business requirements into clear, actionable project briefs or strategy documents.
• Demonstrate experience in documenting customer pain points and proposing process improvements or new service offerings.
• Showcase how you have analyzed data to support process optimization or strategic decision-making.

📝 Enhancement Note: For a strategist role in consulting, a portfolio is crucial. It should not only showcase strategic frameworks but also the process of arriving at those strategies. This includes research methodologies, analysis techniques, and how insights were translated into client-ready deliverables. The emphasis is on demonstrating strategic thinking and problem-solving through tangible examples of client work.

💵 Compensation & Benefits

Salary Range:

• Given the location (Kuala Lumpur, Malaysia), the experience level (2-5 years), and the consulting nature of the role at a firm like Deloitte, a competitive salary range would typically fall between MYR 60,000 to MYR 100,000 annually. This range is an estimate based on industry benchmarks for consulting roles in Malaysia with similar experience and specialization, and can vary based on specific qualifications and negotiation.

Benefits:

• Comprehensive health insurance coverage.
• Opportunities for professional development, including training, certifications, and workshops.
• Retirement savings plan contributions.
• Paid time off, including annual leave and public holidays.
• Access to Deloitte's global network and resources.
• Potential for performance-based bonuses.
• Exposure to diverse client projects and industries, fostering rapid learning and career growth.

Working Hours:

• Standard Deloitte consulting hours are typically 40 hours per week, but project demands may require extended hours. The role is on-site, suggesting a structured work environment.

📝 Enhancement Note: Salary estimates for consulting roles can vary significantly based on the specific practice, performance, and the candidate's negotiation skills. The provided range is a general guideline for a mid-level consultant in Kuala Lumpur. Benefits at a firm like Deloitte are usually robust, focusing on professional growth, health, and well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (Consulting) - Specializing in technology, strategy, and digital transformation. Company Size: Large multinational corporation (Deloitte is one of the "Big Four" accounting and professional services firms). Founded: 1845 (Deloitte Touche Tohmatsu Limited).

Team Structure:

• This role is part of the Customer team within Deloitte Southeast Asia's Technology, Strategy & Transformation (T&T) practice, specifically within the Deloitte Digital group.
• You will likely report to a Manager or Senior Manager within the Customer Strategy & Design (CS&D) group.
• Collaboration is expected with a diverse project team comprising Business Analysts, UX Designers, Strategists, Developers, and other consultants.

Methodology:

• Deloitte often employs a combination of established consulting frameworks (e.g., design thinking, agile methodologies) and proprietary tools/approaches for digital strategy and transformation projects.
• The focus is on data-driven insights, client collaboration, and creating tangible business impact through strategic design and technology implementation.
• Emphasis on understanding client business needs and translating them into innovative, customer-centric solutions.

Company Website: https://www2.deloitte.com/sea/en.html

📝 Enhancement Note: Deloitte's culture is known for its emphasis on professional development, client service, and a collaborative, team-oriented approach. Being part of Deloitte Digital means working at the forefront of digital innovation and customer experience design. The "T&T Consultant" title indicates a focus on Technology and Transformation.

📈 Career & Growth Analysis

Operations Career Level: Consultant (Strategist) - This is an entry-to-mid-level position within the consulting hierarchy, focused on contributing to strategy development and client project execution. Reporting Structure: The role typically reports to a Manager or Senior Manager, with direct interaction and collaboration with project leads, project managers, and senior client stakeholders. Operations Impact: This role directly influences client revenue and growth by helping them design better customer experiences, develop new digital products/services, and optimize their go-to-market strategies through digital transformation. The impact is often measured by client satisfaction, successful project delivery, and the tangible business outcomes achieved for clients.

Growth Opportunities:

• Skill Specialization: Develop expertise in specific areas like customer journey mapping, digital product strategy, innovation management, or omni-channel experience design.
• Career Progression: Clear pathways exist to advance from Consultant to Senior Consultant, Manager, Senior Manager, and Partner roles within Deloitte's consulting practice.
• Learning & Development: Access to extensive internal training programs, external certifications, and mentorship opportunities to build consulting and technical skills.
• Cross-Functional Exposure: Opportunity to work on diverse projects across different industries and client types, broadening experience and network.

📝 Enhancement Note: The consulting career path at Deloitte is structured, with defined competencies and performance expectations for each level. Success in this role often leads to opportunities to lead smaller workstreams or take on more complex strategic challenges, paving the way for advancement.

🌐 Work Environment

Office Type: Primarily an on-site role, indicating a professional office environment with collaborative workspaces. Deloitte offices are typically modern and equipped with advanced technology to support client meetings and internal collaboration. Office Location(s): Kuala Lumpur, Malaysia. This location offers a dynamic business hub with access to major clients and industries in Southeast Asia.

Workspace Context:

• The workspace is designed to foster collaboration, with meeting rooms, project team areas, and individual workstations.
• Access to Deloitte's internal knowledge management systems, research databases, and collaboration tools is standard.
• Opportunities for interaction with a diverse range of professionals, facilitating knowledge sharing and cross-pollination of ideas.

Work Schedule: While the standard working hours are 40 per week, consulting projects often require flexibility and dedication, which may involve working beyond standard hours to meet client deadlines and project milestones.

📝 Enhancement Note: The on-site requirement is common for client-facing consulting roles, where in-person collaboration and client immersion are often critical. The work environment at a firm like Deloitte is generally fast-paced, intellectually stimulating, and geared towards professional development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review and potentially a brief call with HR or a recruiter to assess basic qualifications and cultural fit.
• Case Study/Problem-Solving Exercise: Candidates may be given a business problem to analyze and present solutions for, simulating client work. This will likely focus on strategy, customer analysis, and business case development.
• Behavioral Interviews: Questions designed to assess leadership potential, teamwork, communication skills, and how candidates handle ambiguity and challenges, often using the STAR method (Situation, Task, Action, Result).
• Team/Manager Interviews: Discussions with potential future colleagues and managers to assess technical skills, strategic thinking, client management capabilities, and alignment with Deloitte's culture.
• Final Round: Potentially with senior leadership to discuss career aspirations and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best demonstrate your strategic thinking, analytical skills, and impact on customer experience or business outcomes. Prioritize projects that align with the role's responsibilities.
• Focus on Process & Impact: For each project, clearly articulate the client's challenge, your approach (methodologies used), your specific contributions, the implemented solution, and the measurable results or impact. Use data and metrics wherever possible.
• Highlight Problem-Solving: Showcase how you identified key issues, analyzed complex data, and developed innovative solutions.
• Demonstrate Collaboration: Include examples where you worked effectively with diverse teams and stakeholders.
• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear headings, concise descriptions, and professional formatting.

Challenge Preparation:

• Understand Consulting Case Frameworks: Familiarize yourself with common frameworks for market sizing, profitability, strategy, and operations cases. Practice applying them to hypothetical business scenarios.
• Customer-Centric Approach: Be prepared to analyze customer behavior, market trends, and competitive landscapes from a customer's perspective.
• Data Interpretation: Practice synthesizing information from charts, graphs, and qualitative data to draw logical conclusions and make recommendations.
• Presentation Skills: Rehearse your presentation delivery, focusing on clarity, conciseness, confidence, and the ability to answer challenging questions. Practice structuring your thoughts logically.
• Deloitte Culture: Research Deloitte's values, purpose, and recent work in digital strategy and customer experience. Understand their "WorldImpact" initiatives.

📝 Enhancement Note: The interview process for consulting roles is rigorous and designed to assess a candidate's ability to think critically, solve complex problems, and communicate effectively under pressure. A strong, relevant portfolio is often a deciding factor.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Advanced proficiency in PowerPoint (for presentations), Excel (for data analysis and modeling), and Word (for documentation).
• Collaboration Platforms: Experience with tools like Microsoft Teams, Slack, or similar for team communication and project management.
• Presentation & Prototyping Tools: Familiarity with tools like Figma, Sketch, Adobe XD, or even advanced PowerPoint/Keynote for creating mockups, wireframes, and client-ready presentations.

Analytics & Reporting:

• Data Analysis Software: Experience with tools like Tableau, Power BI, or advanced Excel for data visualization and reporting.
• Research Tools: Proficiency in using market research databases (e.g., Gartner, Forrester, Statista) and business intelligence platforms.

CRM & Automation:

• While not directly responsible for CRM administration, understanding CRM principles and how they relate to customer strategy (e.g., Salesforce, HubSpot) is beneficial.
• Familiarity with project management and workflow tools (e.g., Asana, Jira, Trello) is also advantageous for managing project tasks.

📝 Enhancement Note: While specific tools might not be explicitly listed, consultants are expected to be proficient in standard business productivity software and adaptable to new platforms. The emphasis on data analysis and presentation tools is particularly relevant for a strategy role.

👥 Team Culture & Values

Operations Values:

• Impact: A drive to make a tangible difference for clients and society, aligning with Deloitte's "WorldImpact" purpose.
• Excellence: Commitment to delivering high-quality work, demonstrating intellectual rigor, and continuous improvement.
• Collaboration: Valuing teamwork, diverse perspectives, and building strong relationships within project teams and with clients.
• Inclusion: Fostering a respectful and inclusive environment where all individuals are celebrated for their contributions.
• Integrity: Upholding high ethical standards and demonstrating accountability in all actions.
• Curiosity: A proactive and inquisitive mindset, eager to learn, explore new ideas, and challenge the status quo.

Collaboration Style:

• Highly collaborative, working closely with project teams and client counterparts.
• Emphasis on open communication, constructive feedback, and shared problem-solving.
• Expectation to contribute actively to team discussions, brainstorming sessions, and knowledge sharing.

📝 Enhancement Note: Deloitte's culture is built around its core values, which guide client interactions and internal operations. A candidate's ability to embody these values, particularly collaboration and a drive for impact, is crucial for success and integration into the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity and Complexity: Navigating undefined client problems, dealing with complex business environments, and developing strategic solutions in uncertain situations.
• Fast-Paced Environment: Managing multiple project demands, tight deadlines, and adapting quickly to changing client needs and project scopes.
• Stakeholder Management: Effectively engaging with and influencing diverse stakeholders, including senior client executives, who may have conflicting priorities or perspectives.
• Continuous Learning: Staying abreast of rapidly evolving digital technologies, market trends, and strategic frameworks in a competitive consulting landscape.

Learning & Development Opportunities:

• Formal Training: Access to Deloitte's extensive internal training programs, covering consulting skills, technology, industry knowledge, and leadership development.
• On-the-Job Learning: Gaining practical experience through diverse client projects, working alongside experienced professionals, and receiving mentorship.
• Certifications: Opportunities to pursue industry-recognized certifications relevant to digital strategy, customer experience, or specific technologies.
• Networking: Building a professional network within Deloitte and among clients, opening doors for future career opportunities and collaborations.

📝 Enhancement Note: Consulting roles are inherently challenging but offer unparalleled opportunities for rapid professional growth. The ability to embrace challenges, learn from them, and continuously develop is key to a successful career in this field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to develop a strategy for a complex business problem. What was your process, and what was the outcome?" (Focus on your analytical approach, data utilization, and strategic reasoning).
• "How would you approach understanding a client's customer pain points and unmet needs in the context of their digital transformation?" (Highlight research methodologies, empathy mapping, and data synthesis).
• "Imagine a client wants to improve their omni-channel customer experience. What are the key considerations and steps you would take to develop a strategy?" (Showcase your understanding of customer journeys, channel integration, and customer-centric design).

Company & Culture Questions:

• "Why Deloitte? What specifically about our Customer Strategy & Design practice interests you?" (Research Deloitte Digital's work, client successes, and values).
• "How do you handle ambiguity and work in environments with a high degree of uncertainty?" (Relate to your personal resilience, problem-solving skills, and comfort with open-ended challenges).
• "Describe a situation where you had to collaborate with a diverse team with different skill sets. How did you ensure effective teamwork and achieve a common goal?" (Emphasize communication, empathy, and conflict resolution).

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio projects as compelling narratives – problem, approach, solution, and impact.
• Highlight Your Role: Clearly articulate your specific contributions and the value you added, especially in collaborative projects.
• Data-Driven Impact: Quantify results whenever possible. Use metrics to demonstrate the success of your strategies and recommendations.
• Client Focus: Emphasize how your work directly addressed client needs and contributed to their business objectives.
• Conciseness: Practice presenting each project within a specified timeframe (e.g., 5-10 minutes), focusing on the most impactful elements.

📝 Enhancement Note: Preparation for Deloitte interviews should focus on demonstrating strategic thinking, strong analytical skills, excellent communication, and a cultural fit with the firm's values. Having a well-prepared portfolio and being able to articulate its contents effectively is critical.

📌 Application Steps

To apply for this operations position:

• Submit your application through the official Deloitte SEA careers website via the provided URL.
• Portfolio Customization: Tailor your resume and portfolio to highlight experience in customer strategy, digital transformation, business analysis, and research. Showcase projects that demonstrate your ability to translate insights into actionable strategies and client-ready deliverables.
• Resume Optimization: Ensure your resume clearly articulates your achievements using quantifiable results and keywords relevant to strategy consulting, customer experience, and digital initiatives.
• Interview Preparation: Practice answering behavioral and case-based interview questions, focusing on the STAR method for behavioral questions and using logical frameworks for case questions. Be ready to present your portfolio confidently.
• Company Research: Thoroughly research Deloitte, its T&T practice, Deloitte Digital, and its approach to customer strategy. Understand their mission, values, and recent projects to articulate your interest and fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.