Strategy Consultant - UX / Digital Service Design

📍 Job Overview

Job Title: Strategy Consultant - UX / Digital Service Design Company: Squiz Location: Melbourne, Victoria, Australia Job Type: Full-Time Category: Digital Strategy & Consulting Date Posted: January 15, 2026 Experience Level: 3-6 Years Remote Status: Hybrid (with flexibility)

🚀 Role Summary

• Drive strategic engagements with enterprise clients to define and achieve their digital objectives, leveraging UX and Service Design principles.
• Facilitate impactful workshops, synthesizing complex customer needs into actionable digital roadmaps and implementation plans.
• Champion the adoption and value realization of the Squiz Digital Experience Platform (DXP) through tailored strategies and customer success focus.
• Contribute to the continuous evolution of Squiz's consulting services and methodologies, fostering a culture of innovation and best practice.
• Collaborate with cross-functional teams to ensure seamless integration of DXP solutions and customer value delivery.

📝 Enhancement Note: This role is positioned within a Digital Consultancy team, indicating a focus on client-facing advisory services that leverage the company's product suite (Squiz DXP) to solve specific business challenges. The "Strategy Consultant" title, combined with UX and Digital Service Design expertise, suggests a blend of strategic thinking, user-centered design, and practical implementation guidance for enterprise clients. The emphasis on customer adoption and roadmap creation points towards a GTM-aligned operations function focused on pre-sales and post-sales solution enablement.

📈 Primary Responsibilities

• Design, plan, and expertly facilitate stakeholder engagement and discovery workshops, accommodating audiences from operational teams to executive leadership.
• Conduct thorough research, interviews, and analysis to uncover critical insights that form the foundation of client strategies.
• Synthesize complex findings into clear, concise, and actionable recommendations tailored to the unique context and priorities of each enterprise customer.
• Translate ambitious client visions into clearly articulated and pragmatic digital roadmaps, identifying key milestones and dependencies.
• Identify and articulate opportunities to leverage the Squiz DXP's capabilities (e.g., personalization, A/B testing, portals, data capture) to significantly enhance customer digital experiences.
• Recommend strategic integrations between the Squiz DXP and a customer's existing technology ecosystem to ensure a cohesive and effective digital strategy.
• Develop and execute customer adoption strategies for the Squiz DXP, ensuring clients realize tangible business value and build internal capabilities.
• Inspire clients by showcasing innovative opportunities for industry-leading digital experiences, grounded in a clear and achievable path to execution.
• Support post-engagement outcomes by ensuring all recommendations are practical, implementable, and aligned with client resources and timelines.
• Contribute to the design, development, and refinement of new consulting services, templates, and methodologies to enhance Squiz's offering.
• Foster capability building within the consulting team by sharing expertise in UX, service design, and facilitation best practices.
• Collaborate effectively with cross-functional internal teams, including Product, Delivery, and Customer Success, to ensure cohesive client solutions.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on client-facing activities, strategic planning, and solution design. The role requires a consultant who can not only understand client needs but also translate them into concrete plans leveraging the Squiz DXP. This involves a blend of technical understanding of digital platforms, strong facilitation skills, and the ability to manage complex stakeholder relationships within enterprise environments. The "Practice Development" aspect suggests an opportunity for the individual to shape the consulting offering itself.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Business, Marketing, Design, or a related field is preferred.

Experience:

• 3-6 years of experience in a consulting, solution sales, or digital advisory role, with a proven track record of contributing to revenue outcomes through consulting-led sales motions.
• Minimum of 3-5 years of experience in a strategy, service design, or UX consulting role.
• Demonstrated experience designing and facilitating impactful workshops with diverse stakeholder groups, from operational teams to executive leadership.
• Experience working with enterprise customers, ideally within sectors such as government, higher education, financial services, telecommunications, or utilities.
• Background in digital agency, design consultancy, management consulting, or enterprise SaaS environments.

Required Skills:

• Strategy Consulting: Ability to develop and articulate strategic visions for digital transformation.
• UX Design & Service Design: Deep understanding and practical application of user experience and service design methodologies.
• Workshop Facilitation: Proven ability to design, plan, and lead effective workshops with diverse audiences, including executive-level stakeholders.
• Stakeholder Engagement: Skill in building rapport, understanding needs, and aligning diverse groups towards common goals.
• Digital Experience Strategy: Expertise in conceptualizing and planning customer-centric digital experiences.
• Customer Adoption & Value Realization: Ability to drive the uptake of platforms and ensure clients achieve desired business outcomes.
• Analytical & Critical Thinking: Capacity to dissect complex problems, synthesize information from various sources, and derive actionable insights.
• Communication & Presentation Skills: Exceptional written, verbal, and visual communication abilities; proficiency in creating and delivering engaging presentations and deliverables.
• Qualitative Research & Synthesis: Experience in conducting interviews, surveys, and user research, translating findings into strategic recommendations.
• Problem-Solving: Aptitude for identifying challenges and developing pragmatic, effective solutions within client constraints.
• Client Management: Proven ability to build and nurture client relationships, focusing on achieving outcomes for both the customer and the business.
• Collaboration: Experience working effectively within cross-functional teams and fostering a collaborative approach.
• Organizational Skills: Strong ability to manage multiple engagements simultaneously and meet deadlines.
• Commercial Acumen: A practical, results-oriented approach focused on delivering value within real-world constraints.

Preferred Skills:

• Experience with Digital Experience Platforms (DXPs), Content Management Systems (CMS), or related web technologies.
• Quantitative research and data analysis experience.
• Experience in preparing proposals, pitch decks, and high-level solution estimates.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce).
• Exposure to personalization, A/B testing, or customer experience optimization techniques.
• Experience in strategic planning and account management.

📝 Enhancement Note: The qualifications emphasize a blend of strategic advisory, design thinking, and client-facing consulting experience. The role requires a candidate who can not only understand complex business problems but also design elegant solutions and effectively communicate them to a variety of stakeholders, including senior leadership. The distinction between required and preferred skills highlights a path for candidates with broader experience to grow into the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating successful engagements where you applied UX, Service Design, or Digital Strategy principles. Each case study should clearly articulate the client's challenge, your approach, the methodologies used, and the quantifiable business outcomes achieved.
• Workshop Outputs: Include examples of workshop agendas, key findings summaries, or visual outputs (e.g., journey maps, service blueprints) that illustrate your facilitation and synthesis capabilities.
• Strategic Roadmaps: Present a sample digital or DXP adoption roadmap, demonstrating your ability to translate strategic objectives into actionable plans with clear phases and deliverables.
• Deliverable Examples: Provide examples of client-facing deliverables such as strategy reports, recommendation documents, or presentation decks that showcase your communication and strategic thinking.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping, analyzing, and optimizing client workflows to improve efficiency and user experience.
• Methodology Application: Clearly articulate the Service Design or UX methodologies you typically employ and how you adapt them to client-specific needs and constraints.
• Insight Synthesis & Recommendation Framing: Show evidence of how you translate qualitative and quantitative research findings into strategic recommendations and actionable steps.
• Cross-Functional Collaboration Protocols: Outline your approach to collaborating with internal teams (e.g., Sales, Delivery, Product) and external stakeholders to ensure alignment and successful project execution.

📝 Enhancement Note: For a Strategy Consultant role focused on UX/Digital Service Design and platform adoption, a portfolio is crucial. It should not just list past work but actively demonstrate the candidate's ability to architect solutions, facilitate complex discussions, and drive tangible business results for enterprise clients. Emphasis should be placed on the strategic thinking, problem-solving, and communication skills evident in the portfolio's content and presentation.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Strategy Consultants with 3-6 years of experience in Melbourne, Australia, the estimated salary range is AUD $100,000 - $140,000 per annum. This range accounts for the specialized skills in UX, Service Design, and enterprise consulting, as well as the cost of living in Melbourne.

Benefits:

• Flexibility in Work Environment: Squiz Flex offers adaptable work arrangements, allowing employees to work where and how they feel most productive.
• Generous Paid Parental Leave: Comprehensive parental leave benefits to support new parents.
• Company Shutdown During Festive Period: A dedicated company-wide shutdown during the holiday season for rest and rejuvenation.
• Access to Professional Development Resources: Opportunities for continuous learning through various development resources.
• Career Advancement Opportunities: Clear pathways and support for professional growth and career progression within the organization.
• Culture That Celebrates Diversity: An inclusive environment that values and promotes diversity.
• Open-Door Policy: Fosters transparent communication and accessibility across all levels of the organization.

Working Hours:

• Full-time position, typically based on a 40-hour work week. The role offers flexibility in how and where work is conducted, aligning with the "Squiz Flex" policy, allowing for a hybrid work arrangement that balances client needs with personal productivity.

📝 Enhancement Note: The salary estimate is based on general market data for similar roles in Melbourne, Australia, factoring in experience level and the specialized nature of the position. Benefits are directly extracted from the provided text, highlighting key employee support and development initiatives. The working hours are standardized for a full-time role but contextualized by the mentioned flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Software & Digital Solutions) Company Size: Known to have global offices and a significant customer base, likely falling into the medium to large enterprise category (500+ employees globally, though specific ANZ team size is not detailed). Founded: 1998, indicating a long-standing presence and evolution in the digital landscape, transitioning from a CMS to a full DXP.

Team Structure:

• The role is within the "Digital Consultancy team" in ANZ.
• Collaboration is expected with cross-functional teams including Product, Delivery, and Customer Success.
• The "Open-door policy" suggests a flat or accessible management structure.

Methodology:

• Customer-Centricity: Starts every customer conversation with "why?" to deeply understand needs.
• Problem-Solving: Driven to find ways to overcome every challenge.
• Outcome-Focused: Fights for better outcomes in the work they do.
• Ego-Free & Fun: Emphasizes humility and enjoyment in the work environment.
• Pragmatism: Focuses on delivering value within real-world constraints, balancing ideal solutions with practical implementation.

Company Website: squiz.net

📝 Enhancement Note: Squiz appears to prioritize a consultative, problem-solving approach with a strong emphasis on understanding customer "why." The culture values collaboration, pragmatism, and a positive, ego-free work environment, suggesting a team that is both results-oriented and supportive. The company's longevity in the tech sector implies a mature understanding of digital trends and enterprise needs.

📈 Career & Growth Analysis

Operations Career Level: This role is a mid-level to senior individual contributor position within the consulting arm of Squiz. It requires significant autonomy in client engagements and strategic decision-making. It sits at the intersection of client success, product strategy, and business development. Reporting Structure: The role reports into the Digital Consultancy team leadership. It involves close collaboration with Sales, Product, and Delivery teams, indicating a matrixed reporting or strong cross-functional alignment. Operations Impact: The Strategy Consultant directly influences customer acquisition and retention by ensuring clients understand and effectively utilize the Squiz DXP to achieve their business goals. This role is critical in demonstrating the platform's value, driving adoption, and ultimately contributing to revenue growth and customer satisfaction.

Growth Opportunities:

• Specialization: Deepen expertise in specific industry verticals (e.g., government, education, finance) or specific DXP functionalities (e.g., personalization, analytics).
• Leadership Development: Progress into senior consulting roles, team lead positions, or practice management within the Digital Consultancy team.
• Solution Architecture: Develop advanced skills in designing complex digital solutions that integrate the Squiz DXP with broader enterprise ecosystems.
• Client Relationship Management: Grow into roles focused on strategic account management or building long-term advisory partnerships with key enterprise clients.
• Product Influence: Contribute insights from client engagements to inform the product roadmap and development of the Squiz DXP.

📝 Enhancement Note: The growth path for this role is clear, moving from executing client engagements to shaping the consulting practice and influencing product strategy. The emphasis on client success and platform adoption links this role directly to revenue operations and customer lifetime value within the GTM strategy.

🌐 Work Environment

Office Type: Hybrid work environment, allowing for flexibility between remote work and in-office collaboration. Office Location(s): Melbourne, Victoria, Australia. Specific office address details are not provided but the presence of a physical office in Melbourne indicates opportunities for in-person collaboration and client meetings.

Workspace Context:

• Collaborative Environment: The company culture emphasizes collaboration, suggesting opportunities to work closely with colleagues and share knowledge. The "Open-door policy" further supports this.
• Tools & Technology: Access to the Squiz DXP and potentially other collaboration and productivity tools necessary for consulting engagements.
• Client-Facing Interaction: A significant portion of the role involves direct interaction with enterprise clients, requiring a professional and adaptable approach to various client environments (both remote and potentially on-site).

Work Schedule:

• Full-time, with a standard 40-hour work week. The "Squiz Flex" policy allows for adaptability in terms of where and how work is performed, provided objectives are met and client needs are satisfied. This supports a balanced approach to managing client engagements, workshop facilitation, and personal productivity.

📝 Enhancement Note: The hybrid nature of the role, combined with a focus on client-facing work, means candidates should be comfortable with a mix of independent work, remote collaboration, and in-person interactions (whether at client sites or the Squiz office). The flexibility offered is a key benefit for managing demanding consulting schedules.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, focusing on your resume and any provided portfolio links, assessing alignment with the core requirements.
• Hiring Manager Interview: A discussion to delve deeper into your experience with strategy consulting, UX/Service Design, workshop facilitation, and client management. Expect questions about your approach to problem-solving and stakeholder engagement.
• Portfolio Presentation/Case Study: A session where you will present selected case studies from your portfolio, demonstrating your ability to articulate challenges, methodologies, and outcomes to a panel (likely including senior consultants or management).
• Team/Peer Interview: An opportunity to meet potential colleagues and assess cultural fit, collaboration style, and how you might contribute to the team's dynamic.
• Final Interview/Offer: A concluding discussion, potentially with senior leadership, to finalize the decision and discuss terms.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant case studies that directly showcase your skills in strategy development, UX/Service Design, and driving client outcomes with digital platforms.
• Quantify Impact: For each case study, clearly articulate the business problem, your specific role and actions, the methodologies applied, and, most importantly, the measurable results achieved (e.g., increased engagement, improved conversion rates, cost savings, enhanced user satisfaction).
• Showcase Process: Illustrate your approach to discovery, ideation, strategy formulation, and roadmap development. Visuals like journey maps, personas, or workshop outputs can be very effective.
• Tailor to Squiz: Briefly explain how your experience and approach align with Squiz's values and the specific needs of this role, particularly in relation to the Squiz DXP.
• Practice Your Narrative: Be prepared to walk through your portfolio items concisely, highlighting key aspects and answering detailed questions about your decision-making process.

Challenge Preparation:

• Workshop Simulation: Be ready to discuss how you would approach a hypothetical client workshop for a specific scenario (e.g., defining digital transformation goals for a university).
• Problem-Solving Scenarios: Prepare to tackle case studies involving common client challenges related to digital experience, platform adoption, or stakeholder alignment. Focus on your structured approach and pragmatic solutions.
• Strategic Recommendations: Practice articulating strategic recommendations based on limited information, demonstrating your critical thinking and ability to frame actionable advice.

📝 Enhancement Note: The interview process emphasizes practical demonstration of skills through portfolio presentation and case study analysis. Candidates should prepare to not only discuss their experience but also to show concrete examples of their work and strategic thinking, particularly in the context of digital platforms and enterprise client engagements.

🛠 Tools & Technology Stack

Primary Tools:

• Squiz DXP: Deep understanding and ability to leverage the features of the Squiz Digital Experience Platform (including personalization, A/B testing, portals, forms, data capture) will be essential for client recommendations.
• Workshop Facilitation Tools: Proficiency with digital whiteboarding tools (e.g., Miro, Mural) and presentation software (e.g., PowerPoint, Google Slides, Keynote) for planning and executing workshops.
• Design & Prototyping Tools: Familiarity with tools commonly used in UX/Service Design (e.g., Figma, Sketch, Adobe XD) may be beneficial for visualizing concepts, though not explicitly stated as a primary requirement.

Analytics & Reporting:

• Web Analytics Platforms: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure digital experience performance.
• Data Visualization Tools: Ability to interpret data from various sources and potentially create or understand dashboards (e.g., Tableau, Power BI) to communicate insights.

CRM & Automation:

• CRM Systems: Familiarity with CRM platforms such as HubSpot or Salesforce is considered a "Nice to Have," indicating their importance in understanding client sales cycles and customer data.
• Integration Tools: Understanding of how different systems integrate is beneficial for recommending holistic solutions.

📝 Enhancement Note: While specific tools beyond the Squiz DXP are not heavily detailed, the role implies a need for proficiency in standard consulting and design software. The emphasis is on understanding how these tools contribute to digital strategy and customer experience improvement, rather than deep technical administration.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity ("Why?"): A core value is to deeply understand the underlying reasons behind client needs and business objectives before proposing solutions.
• Pragmatic Problem-Solving ("Find a Way"): A commitment to overcoming challenges with practical, value-driven solutions, rather than adhering strictly to theoretical perfection.
• Outcome-Driven ("Fight for Better"): A dedication to achieving tangible, positive results for both clients and the company.
• Collaborative & Humble ("Check Your Ego"): A culture that encourages teamwork, mutual respect, and a shared enjoyment of the work, without excessive self-importance.
• Innovation & Adaptability: A passion for digital solutions and emerging trends, coupled with the ability to adapt methodologies to fit client constraints.

Collaboration Style:

• Cross-Functional Integration: Works closely with Product, Delivery, and Customer Success teams to ensure holistic client solutions.
• Open Communication: Adheres to an "open-door policy," fostering transparency and accessibility across hierarchical levels.
• Knowledge Sharing: Encourages sharing expertise in UX, service design, and facilitation within the consulting team.
• Client Partnership: Builds strong relationships with clients, acting as a trusted advisor throughout the engagement lifecycle.

📝 Enhancement Note: Squiz's values emphasize a proactive, empathetic, and results-oriented approach. The culture appears to be one where individuals are empowered to solve problems creatively while maintaining a grounded, collaborative, and enjoyable work environment. This is crucial for a consulting role that requires deep client engagement and internal teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Idealism with Pragmatism: Consistently navigating the tension between best-practice UX/Service Design principles and the real-world constraints (budget, timeline, existing infrastructure) of enterprise clients.
• Driving Adoption in Complex Organizations: Overcoming organizational inertia, stakeholder resistance, or lack of internal capacity to adopt new digital strategies and platforms.
• Synthesizing Diverse Stakeholder Needs: Facilitating consensus among groups with differing priorities, perspectives, and levels of technical understanding.
• Staying Ahead of Digital Trends: Continuously updating knowledge of emerging technologies, UX best practices, and digital marketing strategies to provide relevant and forward-thinking advice.
• Demonstrating ROI for Consultative Services: Clearly articulating and quantifying the business value delivered by strategic consulting engagements, especially when tied to platform adoption.

Learning & Development Opportunities:

• Advanced DXP Expertise: Deepen mastery of the Squiz DXP's capabilities and explore advanced use cases for various industries.
• Industry Specialization: Develop in-depth knowledge of specific client sectors (e.g., government digital services, higher education student portals, financial services customer journeys).
• Consulting Practice Development: Contribute to refining and expanding Squiz's consulting methodologies, service offerings, and best practices.
• Client Leadership: Hone skills in strategic account management, executive-level advisory, and long-term client partnership building.
• Cross-Functional Exposure: Gain broader experience by working closely with Product Management, Engineering, and Sales teams to influence product direction and GTM strategies.

📝 Enhancement Note: The challenges presented are typical for a senior consulting role in the digital space. They require strong problem-solving skills, adaptability, and a strategic mindset. The growth opportunities are well-defined, offering paths for specialization, leadership, and broader business impact within Squiz.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a digital strategy for a client facing significant organizational change. What was your approach, and what were the key outcomes?" (Focus on your strategic planning, stakeholder management, and ability to navigate complexity.)
• "How do you approach facilitating a workshop with a diverse group of stakeholders, including senior executives and operational staff, to achieve alignment on digital goals?" (Prepare to discuss your facilitation techniques, agenda design, and conflict resolution strategies.)
• "Walk us through a situation where you identified a critical user pain point and translated it into a strategic recommendation that improved a digital experience. What was your process?" (Highlight your UX/Service Design process, research skills, and ability to connect user needs to business value.)

Company & Culture Questions:

• "Based on your understanding of Squiz, how would you approach driving adoption of the Squiz DXP within a large, potentially resistant enterprise client?" (Demonstrate your understanding of the Squiz DXP and your client adoption strategies.)
• "Squiz values starting conversations with 'why.' How do you apply this principle in your client engagements?" (Showcase your consultative approach and commitment to understanding root causes.)
• "Describe a time you had to collaborate closely with product and delivery teams to ensure a client's strategic vision was technically feasible and successfully implemented." (Highlight your cross-functional collaboration and teamwork skills.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the "Situation," "Task," "Action," and "Result" (STAR method). Ensure a logical flow from problem identification to solution and impact.
• Highlight Your Role: Be specific about your individual contributions and decision-making processes, especially in team-based projects.
• Visualize Your Process: Use slides to visually represent key elements such as journey maps, wireframes, workshop outputs, or roadmap structures.
• Quantify Everything Possible: Emphasize metrics and KPIs to demonstrate the tangible business impact of your work. If exact numbers are confidential, use percentages or provide context for the scale of impact.
• Connect to Squiz: Frame your experience in a way that shows direct relevance to the Squiz DXP and the needs of their enterprise clients.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic, client-centric, and pragmatic approach. Candidates should be ready to discuss their methodology, articulate their problem-solving process, and showcase their ability to drive tangible business results through digital strategy and platform adoption, using their portfolio as evidence.

📌 Application Steps

To apply for this Strategy Consultant position:

• Submit your application through the provided application link on Workable.
• Portfolio Customization: Select 2-3 of your most impactful case studies that best align with the requirements of this role, focusing on UX/Service Design, digital strategy for enterprise clients, and driving platform adoption. Ensure these showcase your facilitation and roadmap development skills.
• Resume Optimization: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "Strategy Consulting," "UX Design," "Service Design," "Workshop Facilitation," "Stakeholder Engagement," "Digital Experience Platform," and "Client Management." Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your experience using the STAR method, focusing on strategic thinking, problem-solving, and client outcomes. Prepare to present your portfolio confidently and answer questions about your approach to client challenges and Squiz's company values.
• Company Research: Thoroughly research Squiz, its DXP, its target industries, and its company culture. Understand their "why," "find a way," and "fight for better" ethos, and be ready to explain how your values and approach align.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.