Staff Product Designer, Internal Tools (Go-To-Market)

📍 Job Overview

Job Title: Staff Product Designer, Internal Tools (Go-To-Market)
Company: DoorDash Brazil
Location: São Paulo, Brazil
Job Type: Full-Time
Category: Product Design / UX Design (Internal Tools, Go-To-Market)
Date Posted: August 25, 2025
Experience Level: 7+ Years (Senior/Staff Level)
Remote Status: On-site

🚀 Role Summary

• This pivotal role focuses on designing and enhancing the internal tooling suite critical for DoorDash's Go-To-Market (GTM) strategy, directly impacting operational efficiency and growth acceleration.
• You will be a founding member of an early-stage Internal Tools Design team in Brazil, instrumental in shaping its vision, strategy, culture, and design processes from the ground up.
• The position demands a blend of deep UX expertise, strong visual design sensibilities, and a keen understanding of business objectives to create user-centric, elegant, and powerful internal tools.
• Success in this role hinges on the ability to navigate complex, ambiguous problem spaces, translate user needs into intuitive solutions, and champion the 'consumerization' of internal tools.

📝 Enhancement Note: The job title "Staff Product Designer" typically signifies a senior individual contributor role with a high degree of autonomy and influence. The focus on "Internal Tools (Go-To-Market)" indicates a specialized area within product design, requiring an understanding of business operations and sales enablement. The "founding member" aspect suggests a significant opportunity to influence team direction and establish best practices.

📈 Primary Responsibilities

• Lead the end-to-end design process for internal tools supporting DoorDash's Go-To-Market teams, from user research and ideation to high-fidelity mockups and final implementation.
• Define and evangelize the product vision and strategy for the GTM internal tools suite, ensuring alignment with broader company objectives and user needs.
• Conduct in-depth user research, including interviews, usability testing, and workflow analysis, to deeply understand the challenges and needs of internal GTM users.
• Develop intuitive, efficient, and scalable design solutions that enhance productivity, data accessibility, and overall user experience for GTM operations.
• Collaborate closely with Product Managers, Engineering teams, Data Scientists, and GTM stakeholders to iterate on designs, gather feedback, and ensure successful product delivery.
• Champion a customer-centric design philosophy for internal tools, bringing the same level of rigor and creativity applied to external-facing products.
• Contribute to the establishment and evolution of design standards, processes, and best practices within the nascent Internal Tools Design team.
• Craft compelling design documentation, including user flows, wireframes, prototypes, and detailed specifications, to effectively communicate design intent.
• Advocate for design thinking and user-centered methodologies across cross-functional teams, fostering a shared understanding of user needs and design principles.
• Proactively identify opportunities for design innovation and process improvement within the internal tools ecosystem to drive operational excellence.

📝 Enhancement Note: Given the role's focus on GTM internal tools and the "founding member" aspect, the responsibilities will extend beyond pure design execution to include strategic input, process definition, and team culture building. The emphasis on "consumerization" implies a need to elevate the user experience of internal platforms to match consumer-grade applications.

🎓 Skills & Qualifications

Education:

• A Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field is typically expected, though equivalent practical experience will be strongly considered.

Experience:

• A minimum of 7 years of professional experience in Product Design, UX Design, or Interaction Design, with a proven track record of delivering complex, user-centered digital products.
• Experience in designing for internal tools, enterprise software, or complex workflow-driven platforms is highly valued.
• Prior experience within multi-sided marketplaces or the technology sector, particularly in areas related to sales enablement or operational efficiency, is beneficial.

Required Skills:

• Product Design & UX Expertise: Mastery of the end-to-end design process, including user research, information architecture, interaction design, wireframing, prototyping, and usability testing.
• Customer-Centric Solutions: Demonstrated ability to deeply understand user needs and translate them into elegant, effective, and user-friendly solutions, with a focus on internal users.
• Visual Design Excellence: A strong portfolio showcasing high-quality visual design skills, meticulous attention to detail, and a keen eye for aesthetics and UI polish.
• Problem Solving & Ambiguity: Proven ability to dissect complex problems, navigate ambiguous environments, and bring clarity through structured design thinking and problem-solving methodologies.
• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions, influence stakeholders, and collaborate effectively with cross-functional teams. Proficiency in English is required for applications and communication.
• Business Acumen: Understanding of how design decisions impact business objectives, including revenue generation, operational efficiency, and user productivity.
• Design Process Mastery: Proficiency in design sprints, user journey mapping, and other design methodologies to drive innovation and deliver high-quality outcomes.
• Self-Awareness, Curiosity, and Humility: A proactive and adaptable mindset, with a commitment to continuous learning and a collaborative spirit.

Preferred Skills:

• Internal/Complex Workflow Tools Design: Direct experience designing for internal operational systems, CRM platforms, or complex business process management tools.
• Multi-Sided Marketplace Design: Familiarity with the unique design challenges and opportunities presented by marketplace ecosystems.
• Data Visualization & Analytics Tools: Experience designing interfaces for data dashboards, reporting tools, or analytics platforms.
• Agile/Scrum Methodologies: Experience working within agile development environments and collaborating with engineering teams using these frameworks.

📝 Enhancement Note: The "Staff" level implies a need for leadership in design thinking, mentorship potential, and the ability to influence product strategy. The requirement for English proficiency, even in Brazil, highlights the global nature of DoorDash's operations and the need for clear communication with international teams.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate End-to-End Design Process: Showcase a minimum of 2-3 comprehensive case studies detailing your involvement from initial problem definition through to shipped product, highlighting your specific contributions.
• Focus on Internal or Complex Tools: Prioritize projects that illustrate your experience designing for internal users, complex workflows, or enterprise-level applications, demonstrating an understanding of business context.
• Problem-Solving and Clarity: Clearly articulate the problem space, your design approach, the challenges encountered, and how your solutions addressed user needs and business objectives.
• Visual Design Quality: Present high-fidelity mockups, prototypes, and final UI designs that exhibit a strong command of visual design principles, typography, and layout.
• User-Centricity and Research: Include evidence of user research methodologies employed, insights derived, and how these informed design decisions.
• Impact and Metrics: Quantify the impact of your design solutions whenever possible, using metrics related to user efficiency, productivity, task completion rates, or business outcomes.

Process Documentation:

• Workflow Design & Optimization: Examples of how you have mapped, analyzed, and improved existing user workflows to enhance efficiency and reduce friction.
• System Implementation & Integration: Showcase an understanding of how designed solutions integrate within larger systems or platforms, considering technical constraints and user experience across touchpoints.
• Measurement and Performance Analysis: Demonstrate how you have tracked the performance of your designs post-launch and used data to iterate and improve.

📝 Enhancement Note: For a Staff-level role, especially one focused on internal tools, the portfolio should emphasize strategic thinking, complex problem-solving, and demonstrable impact on business operations. The ability to articulate the "why" behind design decisions and connect them to business outcomes is crucial.

💵 Compensation & Benefits

Salary Range:

• Based on market research for senior/staff product designer roles in São Paulo, Brazil, with a focus on tech companies, a competitive annual salary range would likely be between BRL 150,000 to BRL 250,000. This estimate considers the experience level (7+ years), the specialized focus on internal GTM tools, and the strategic importance of the role. Actual compensation will be determined by experience, qualifications, and internal DoorDash compensation bands.

Benefits:

• Comprehensive Health and Wellness: Medical, dental, and vision insurance plans.
• Retirement Savings Plan: Contribution matching for long-term financial security.
• Paid Time Off: Generous vacation days, sick leave, and public holidays.
• Professional Development: Opportunities for training, conferences, and continuous learning to enhance design skills and industry knowledge.
• Employee Assistance Program: Support for personal and professional well-being.
• Meal Vouchers/Allowance: Assistance with daily food expenses.
• Transportation Allowance: Support for commuting to the São Paulo office.
• Potential for Stock Options/Equity: Depending on the company's compensation structure for senior roles.

Working Hours:

• Standard full-time working hours, typically around 40 hours per week. While the role is on-site, DoorDash often offers some flexibility in daily start and end times to accommodate personal needs, provided core business hours and team collaboration needs are met.

📝 Enhancement Note: Salary estimates are based on available market data for similar roles in São Paulo, Brazil. Benefits are standard for tech companies of DoorDash's stature and will be confirmed during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Logistics / Food Delivery Marketplace. DoorDash operates at the intersection of technology, logistics, and the restaurant/retail industry, creating a dynamic and fast-paced environment. Company Size: Large (10,000+ employees globally). This indicates a well-established organization with structured processes but also potential for significant impact as an early member of a developing team. Founded: 2013. DoorDash has a history of rapid growth and innovation, suggesting a culture that embraces change and continuous improvement.

Team Structure:

• Design Foundations Team: The role sits within the Design Foundations team, suggesting a focus on establishing core design principles, systems, and best practices across the organization.
• Internal Tools Design: This is a specialized group focused on the tools that empower DoorDash's internal operations, including GTM teams.
• Reporting Structure: You will report to the Head of Internal Tools Design, who is part of the larger Product Design organization.
• Cross-Functional Collaboration: Expect to work closely with Product Management, Engineering, Data Science, Marketing, Sales, and other Go-To-Market operational teams.

Methodology:

• Data-Driven Decision Making: DoorDash emphasizes using data and analytics to inform product strategy and design choices.
• Agile Development: The company likely employs agile methodologies for product development, requiring close collaboration with engineering teams.
• User-Centric Design: A core philosophy that places the user's needs and experience at the center of all product development efforts.
• Iterative Design: A culture that encourages continuous improvement through feedback loops and regular iteration on designs and products.

Company Website: https://www.doordash.com/

📝 Enhancement Note: As a large, established tech company, DoorDash likely has a culture that values innovation, speed, and customer focus. The specific mention of the Design Foundations team suggests an effort to standardize and elevate design quality across the product portfolio, including internal tools.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This is a senior individual contributor role, often considered a stepping stone to Principal Designer or Design Manager. It signifies a high level of expertise, strategic thinking, and the ability to influence product direction and design standards. Reporting Structure: Reporting to the Head of Internal Tools Design places you within a specialized design function, with opportunities to learn from senior design leadership. Collaboration will be broad across GTM functions. Operations Impact: This role has a direct impact on the productivity and effectiveness of DoorDash's Go-To-Market teams, which are crucial for revenue generation and market expansion. By improving internal tools, you will directly contribute to the company's top and bottom-line performance.

Growth Opportunities:

• Design Leadership: As a founding member, there's potential to shape the team's direction, mentor junior designers, and grow into a lead role for specific product areas.
• Skill Specialization: Deepen expertise in designing complex internal systems, GTM strategies, and marketplace dynamics.
• Cross-Functional Influence: Gain experience working with diverse stakeholders across different business units, enhancing your ability to drive consensus and influence product strategy.
• Industry Exposure: Contribute to a leading company in the rapidly evolving logistics and on-demand delivery sector.
• Career Path: Potential to move into Principal Designer roles, management positions, or specialize further within design operations or product strategy.

📝 Enhancement Note: The "Staff" title and "founding member" status present a unique opportunity for rapid career progression and significant influence within DoorDash's internal tools design domain. Candidates should be prepared to articulate how they will leverage this position for both personal growth and team development.

🌐 Work Environment

Office Type: On-site in São Paulo, Brazil. This indicates a traditional office setting designed to foster collaboration and in-person team interaction. Office Location(s): São Paulo, Brazil. This major metropolitan hub offers a vibrant work environment and access to talent.

Workspace Context:

• Collaborative Environment: The on-site nature suggests a workspace designed for team collaboration, brainstorming sessions, and spontaneous interactions with colleagues.
• Tools & Technology: Access to standard design software, collaboration platforms, and potentially specialized internal tools for productivity.
• Team Interaction: Opportunities to engage directly with designers, product managers, engineers, and GTM stakeholders within the office space.

Work Schedule:

• Standard business hours with potential for some flexibility. The emphasis on an on-site role implies a commitment to being present in the office for team activities and collaborative work, aligning with typical operational rhythms.

📝 Enhancement Note: The on-site requirement in São Paulo suggests a preference for in-person collaboration, which is often beneficial for early-stage team building and fostering a strong design culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and portfolio for basic qualifications and fit.
• Hiring Manager Interview: A discussion with the Head of Internal Tools Design to assess your experience, design philosophy, and alignment with the team's mission.
• Design Challenge/Portfolio Presentation: You will likely be asked to present your portfolio, discussing case studies, design process, and how you approach complex problems. A specific design challenge related to internal tools might also be part of this stage.
• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and GTM stakeholders to evaluate your collaboration skills and ability to work with diverse teams.
• Final Interview: Potentially with a senior design leader or executive to discuss strategic vision and cultural fit.

Portfolio Review Tips:

• Storytelling: Structure your case studies as narratives, clearly outlining the problem, your role, the process, key decisions, challenges, and outcomes.
• Focus on Impact: Quantify the results of your work whenever possible. How did your designs improve efficiency, reduce errors, or drive business goals?
• Showcase Process: Detail your design methodology, including research, ideation, iteration, and testing. Explain why you made certain choices.
• Visual Polish: Ensure your portfolio is visually appealing, well-organized, and easy to navigate. High-fidelity mockups and interactive prototypes are highly recommended.
• Tailor to the Role: Highlight projects most relevant to internal tools, GTM strategies, or complex workflow design. Emphasize your ability to bring a "consumerization" mindset to internal products.
• English Proficiency: Ensure all portfolio materials and your presentation are in clear, professional English.

Challenge Preparation:

• Understand DoorDash's GTM: Research DoorDash's business model, its Go-To-Market strategy, and the types of internal tools they might use (e.g., sales enablement, CRM extensions, territory management, partner onboarding).
• Problem Framing: Practice breaking down complex problems into smaller, manageable components and identifying key user needs.
• Solution Generation: Be prepared to brainstorm and articulate potential solutions, considering constraints and trade-offs.
• Communication: Practice presenting your thoughts and solutions clearly and concisely, anticipating questions and providing rationale.

📝 Enhancement Note: The emphasis on English communication and portfolio content is critical. Candidates should prepare to articulate their design process and impact using clear, professional English. The design challenge will likely test problem-solving skills and the ability to apply design thinking to a business-oriented problem.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely given industry trends), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
• Collaboration & Communication: Slack, Google Workspace (Docs, Sheets, Slides), Asana, Jira, Confluence.
• User Research & Testing: UserTesting.com, Lookback, Maze, Hotjar.
• Prototyping Tools: Figma, InVision, Principle.

Analytics & Reporting:

• Data Analysis Platforms: Tableau, Looker, Amplitude, Mixpanel.
• Reporting Tools: Internal dashboards, SQL (for direct data access).

CRM & Automation:

• CRM Systems: Salesforce (common in GTM functions).
• Automation Tools: Potentially tools for workflow automation within GTM processes.
• Integration Tools: Understanding how designs interact with APIs and backend systems.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern product design roles. Familiarity with data analytics tools like Tableau or Looker, and CRM systems like Salesforce, would be highly advantageous for a role supporting GTM functions.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and serving the needs of all users, including internal operators, to deliver exceptional experiences.
• Bias for Action: A proactive approach to problem-solving and execution, moving quickly to deliver value and iterate based on feedback.
• Data-Driven Decision Making: Relying on data and insights to guide strategic choices and measure the impact of design initiatives.
• Collaboration & Teamwork: Fostering a supportive and inclusive environment where diverse perspectives are valued, and collective success is prioritized.
• Innovation & Continuous Improvement: Encouraging experimentation, learning from failures, and consistently seeking ways to enhance processes, tools, and user experiences.
• Ownership & Accountability: Taking responsibility for outcomes and driving initiatives to completion with a focus on quality and impact.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with Product Management, Engineering, Data Science, and GTM teams to ensure holistic product development and alignment.
• Transparent Communication: Maintaining open and honest communication channels to share progress, challenges, and insights.
• Feedback Culture: Encouraging constructive feedback exchange within the design team and with cross-functional partners to drive design excellence.
• Process Evangelism: Championing user-centered design methodologies and advocating for the importance of design thinking across the organization.

📝 Enhancement Note: DoorDash's emphasis on "customer obsession" and "bias for action" aligns well with the fast-paced nature of the GTM operations and the proactive approach needed for a founding team member.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity and Early-Stage Development: As a founding member of a new team, navigating undefined processes, evolving priorities, and establishing foundational design systems will be key challenges.
• "Consumerizing" Internal Tools: Elevating the user experience of internal tools to match consumer-grade applications requires significant effort and innovation, often against legacy systems or established workflows.
• Balancing User Needs with Business Goals: Effectively integrating the needs of internal GTM users with the broader strategic and operational objectives of DoorDash.
• Cross-Functional Alignment: Ensuring buy-in and effective collaboration from various departments that rely on or influence internal tools.
• Remote vs. On-site Dynamics: Adapting to the specific collaboration dynamics of an on-site team within a larger, potentially hybrid or remote, global organization.

Learning & Development Opportunities:

• Strategic Design Leadership: Opportunity to define and influence the design strategy for a critical area of DoorDash's operations.
• Mentorship: Learning from senior design leadership within the Design Foundations team.
• Industry Best Practices: Gaining exposure to cutting-edge internal tools design within the logistics and marketplace sector.
• Skill Expansion: Developing expertise in areas such as complex workflow design, data visualization for operational users, and enterprise tool adoption strategies.
• Impactful Contribution: Directly contributing to the efficiency and success of DoorDash's core business functions.

📝 Enhancement Note: The "challenges" in this role are also its greatest growth opportunities. Embracing ambiguity and driving foundational work can lead to significant professional development and impact.

💡 Interview Preparation

Strategy Questions:

• "How do you approach designing for internal users versus external customers? What are the key differences and similarities?" (Focus on understanding user context, business impact, and workflow efficiency).
• "Describe a time you had to design for a complex, ambiguous problem space. How did you bring clarity and structure to your design process?" (Highlight your problem-solving methodology, research techniques, and ability to manage uncertainty).
• "How do you balance user needs with technical constraints and business requirements when designing a product?" (Emphasize your collaborative approach with engineering and product management, and your understanding of trade-offs).
• "Walk me through a case study from your portfolio that demonstrates your ability to improve operational efficiency through design." (Prepare a compelling narrative focusing on impact and metrics).
• "As a founding designer for this team, how would you approach establishing a design vision and process from the ground up?" (Showcase your strategic thinking, leadership potential, and understanding of design best practices).
• "How do you ensure your designs are scalable and maintainable within a larger product ecosystem?" (Discuss your understanding of design systems, component-based design, and collaboration with engineering for implementation).

Company & Culture Questions:

• "What interests you most about DoorDash and this specific role focusing on internal GTM tools?" (Demonstrate your research into DoorDash's mission, values, and the importance of GTM operations).
• "How do you typically collaborate with product managers, engineers, and other stakeholders?" (Provide specific examples of your collaborative process and communication strategies).
• "How do you stay updated on design trends and best practices, particularly in the realm of internal tools or enterprise software?" (Showcase your commitment to continuous learning).
• "Describe your ideal team environment and how you contribute to a positive and productive team culture." (Align your values with DoorDash's stated values and emphasize your collaborative spirit).

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the problem and the business context for each case study.
• Highlight Your Role: Be specific about your contributions, especially if working in a team. Use "I" when describing your actions and "we" when discussing team efforts.
• Showcase the Process: Detail your steps from research to iteration, explaining the rationale behind key design decisions.
• Emphasize Impact: Use data and metrics to demonstrate the success of your designs. If metrics aren't available, articulate the expected impact based on user feedback or observed improvements.
• Visual Clarity: Ensure your presentation is visually clean, easy to follow, and effectively showcases your design work.
• Conciseness and Engagement: Practice your presentation to ensure it's engaging and stays within the allotted time. Be prepared for follow-up questions.

📝 Enhancement Note: Candidates should prepare to discuss their design process in detail, articulate the business impact of their work, and demonstrate how they can contribute to building a new design function. The focus on GTM tools means understanding sales and marketing operations will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Greenhouse link, ensuring all required fields are completed accurately.
• Portfolio Customization: Tailor your resume and portfolio to highlight experience most relevant to internal tools design, Go-To-Market support, and complex workflow solutions. Select 2-3 strong case studies that best demonstrate your process, problem-solving skills, and impact.
• Resume Optimization: Clearly articulate achievements using action verbs and quantifiable results. Integrate keywords such as "Product Design," "UX Design," "Internal Tools," "Go-To-Market," "Workflow Optimization," "User Research," "Prototyping," "Figma," and "Cross-functional Collaboration."
• Interview Preparation: Practice articulating your design process, explaining your portfolio case studies, and answering behavioral questions related to collaboration, problem-solving, and ambiguity. Prepare thoughtful questions to ask the interviewers about the team, the role, and DoorDash's design culture.
• Company Research: Thoroughly research DoorDash's mission, values, products, and recent news. Pay particular attention to their approach to internal operations and GTM strategies to demonstrate genuine interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.